Title & Dealer Administrator

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

So what do you say? Are you ready to be part of something big?

This position is responsible for the administration of dealer files, obtaining and updating outdated dealership paperwork as needed, communicating title related issues and requesting updates from our dealer base and communicates to DealerTrack or RouteOne on possible connection issues dealers may have. Works closely with other team members to ensure all aspects of title related tasks are completed. The individual must be a hands-on, results-oriented team player focused on problem solving and maintaining relationships across business lines, they are responsible for making outbound and taking inbound title calls as needed to provide exemplary dealer support and documenting conversations and account activity accurately. They will cooperate with others throughout the company to achieve expected results


This position reports to the Title & Dealer Administration Manager. This position will work in close conjunction with the Custody Department, Remarketing Department, and 3rd party Custodian. This position will also provide services to the Sales Department, Funding Department, Customer Service, Collections and Accounting.


The successful candidate will effectively communicate with dealers, outside vendors, management, and peers ensuring serviced dealerships are provided with exemplary and prompt customer service. They are self-directed in work prioritization, highly organized, detail-oriented, and demonstrates superior judgment-making ability within the scope of the position’s areas of responsibility. The associate will perform all duties in accordance with CIG Financial policies and procedures and all state and federal regulations.

ESSENTIAL DUTIES

• Handles sales rep and credit queue administration
• Handles all communication support to dealer base; updates system information as requested
• Prepares lien satisfactions and responds to requests from 3rd Party companies.
• Oversees title custody exceptions and follows up on needed title work or corrections
• Provides support of title activities including, but not limited to:
  • Aging Titles
  • Title Perfections
  • Follows up on pending titles and title documents not received within an appropriate timeframe
  • Processes repossession title paperwork and converts title into repossession title for Remarketing department.
  • Maintains repo title log to ensure timely turn-around for repossession titles.
  • Generates any outbound correspondence in relation to titles
  • Handles customer service requests as they relate to titles
• Works closely with other team members in Custody/QA to ensure all dealer services related tasks are addressed timely.
• Communicates to necessary internal parties when collateral problems arise
• Perform special projects, audits or other related work as required or requested by manager of Dealer Services or VP of Collateral & Document Custody.

ESSENTIAL KNOWLEDGE, SKILL & LICENSES:

• Must possess strong attention to detail, problem-solving and organizational skills
• Must be confident handling escalated situations
• Ability to read and interpret information on systems and documents
• Strong analytical and communication skills.
• Must exhibit effective written and verbal communication skills
• Ability to manage workload through competing priorities
• Ability to adjust to procedural changes and volume shifts.
• Ability to work under time constraints and daily deadlines.
• Mental acuity to execute the duties of the position successfully
• Excellent and effective client relationship and communication skills required

EDUCATION AND/OR EXPERIENCE:

• Minimum of a High School diploma or equivalent.
• Previous work experience in an office mail room environment or prior document imaging experience is a plus.
• 3-5 years previous work experience in the consumer financial services industry, particularly automotive finance, prior audit, proofreading or quality control experience is preferred.

MACHINES, OFFICE EQUIPMENT & SOFTWARE

• Web navigation and/or web-based applications.
• Personal computer: Imaging software, Microsoft Word, Excel, and Outlook. Excel skills must be mid- level to advanced.
• 10-key calculator and QWERTY keyboard skills.
• Scanner, copier, mail postage machine & other general office equipment.

Exciting Benefits and Perks Await You:

• Competitive compensation and 401k matching

• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.

• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear

• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.