Traffic Safety Assistant

Position Title: Traffic Safety Assistant

Dept: Traffic Safety Program (TSP)

Division: Business & Learning Support (BLS)

Employee Status: Full-time

Type: Support Staff Association (SSA Union)

Grade: 7 ($19.00-$20.33 hourly)

FLSA: Non-exempt

Issued: December 1, 2014

ICCB Classification: Clerical

Revised: 4-16, 6-17, 6-23, 10-23

Rock Valley College does not offer sponsorship for employment-based visas for this position now or in the future. Applicants must be currently authorized to work in the United States without the need for employer sponsorship.

Reporting Relationships

Reports to: Traffic Safety Program Director

Supervision Exercised: Supervision may be exercised over student workers.

Job Summary

Provide program assistance for the Rock Valley College Traffic Safety Program, other court-related programs, and Community and Continuing Education.

Essential Duties and Responsibilities include the following. Related duties may be assigned.

• Provide exceptional customer service to internal and external constituents.
• Primary initial lead with customer service; in-person, phone calls, and emails.
• Maintain accurate knowledge of program/college resources in order to respond to questions of both internal and external customers.
• Process incoming applications and student information in a timely manner to ensure accurate information exchanges with the courts.
• Process completed class information returned from instructors; verify attendance; verify non-attendance; enter course completion/no-shows in the TSP computer system; ensure proper process for extenuating circumstance cases; file documented materials.
• Register students, update student records, and compose /send correspondence to students.
• Compile all necessary classroom materials for distribution to instructors.
• Cross-check/verify student data from submissions from multiple sources (student, county, etc.)
• Research various sources to verify and complete student information in the TSP computer system.
• Provide troubleshooting for students with their online classes.
• Generate and send follow-up letters to non-compliant program applicants.
• File, code, and arrange filing of, completed documents as well as purge files in accordance with statutory governmental regulations and/or college guidelines, as well as complete end-of-year file storage and set up for the next calendar year.
• Proofread completed documents to check for errors and make corrections.
• Field test TSP computer programs when updates are made to the system.
• Operate and maintain standard office equipment, including folding and inserting machine, and perform routine preventive maintenance to ensure optimal functionality.
• Assist with maintaining a supply of application envelopes to be distributed to law enforcement agencies.
• Assist with other operations within Community and Continuing Education.
• Attend meetings as needed/requested.
• Regular attendance is expected.
• Using tact and courtesy, the ability to establish and maintain effective relationships with persons contacted in the course of work.
• Must maintain a high level of confidentiality and discretion.
• Support additional operational needs as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

Associate Degree preferred or 2 years of equivalent work and professional experience accepted. Customer service experience within an office setting required with experience using Microsoft Office Suite of applications. Excellent oral and written communication skills required.