Position: Jr. Trainer
Department: Referral Management
Reports to: Director
Position Description:
The Jr. Trainer oversees the day-to-day training needs of the department. The Jr. Trainer will support the Contact Center and Referral Management team. This role ensures that all employees are properly trained to process referrals in a timely manner while meeting all quality standards.
Office Location:
Office located at 7600 North 16th Street, Suite 140 Phoenix, AZ 85020 (Remote)
Responsibilities and Duties:
Responsibilities include, but are not limited to the following:
- Train new hires on company policies and procedures and use the best training methods for a specific purpose or audience.
- Train current employees requiring additional support to meet expectations.
- Train employees on new or updated policies, procedures, and tools.
- Provide insights to leadership on employees participating in training.
- Presents training and development programs using various forms and formats including group discussion, lecture, simulations, and videos.
- Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
- Gather and evaluate effectiveness of program through assessments, surveys, and feedback.
- Inform employees on scheduled training and track their progress.
- Performs other related duties as required
Qualifications:
- Must be at least 18 years of age.
- Associates degree required
- Two years of training experience preferred
- Able to operate media equipment and personal computers, including software such as Microsoft Office
- Excellent time management skills, public speaking, problem-solving skills and both verbal and written communication skills.
- Knowledge about traditional and modern training methods and techniques
- Home care/healthcare background is a plus but not required.
- Is customer service oriented with good oral and written communication skills.
- Knowledgeable about learning management systems, instructional design, and eLearning platforms
- Is self-directed, flexible, and cooperative.
- Exceptional organization skills, leadership, and interpersonal skills
- Is detail oriented and displays good organizational skills.
- Must be flexible and willing to work weekends and Holidays.
- Highly self-motivated and able to work with minimal supervision.
- Prolonged periods sitting at a desk and working on a computer.
- Must have reliable internet or willing to commute to office if local to Phoenix
Proven Personal Attributes:
- Ability to multitask in a fast-paced work environment.
- Ability to remain calm under pressure and manage stressful situations.
- Ability to maintaina high level of confidentiality and remain HIPAA compliant.
- Ability to establish highly productive and detailed organizational skills/habits.
- Possess strong, professional written and oral communication skills for in-person, telephonic, and electronic use.
- Ability to actively listen and problem-solve with cooperation, assertiveness, and flexibility for positive outcomes.
- Ability to be flexible, cooperative, and work with minimal supervision.
- Ability to follow an issue through to its conclusion
tango provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. tango will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.