Transition Specialist - West Region

Reporting to an Area Manager, the Transition Specialist (TS) serves as the primary service provider for Hire Heroes USA's Client Services, supporting active-duty service members, veterans, and military spouses. This role delivers comprehensive career coaching focused on pre- and post-employment transitions. The TS provides expert mentorship in career planning, skill development, market readiness, personal branding, networking, interviewing, and job search strategies. The majority of time will be spent directly engaging with clients via phone consultations and email correspondence to enhance job search techniques, resume development, and interview skills. The ideal candidate will have demonstrated experience in career coaching, resume writing, public speaking, and community outreach. Preferred states are California, Oregon, Washington, Nevada, and Arizona.

*This is a full-time, remote position*

Responsibilities

• Conduct thorough needs assessments to identify performance and knowledge gaps while educating clients on current job search skills and industry trends.
• Create, review, and revise professional, personalized resumes according to Client Services standards, providing strategic guidance on content tailoring, formatting, and achievement highlighting.
• Develop customized job search strategies and career coaching plans aligned with each client's unique needs and career goals.
• Manage an active client pool with consistent communication cadence per Client Services standards, equipping clients with tools and resources needed to secure meaningful employment.
• Deliver education and career guidance through one-on-one phone sessions, email, and text, with over 50% of time dedicated to follow-up coaching and additional support services.
• Facilitate career development offerings, including mentor sessions and workshops covering career exploration, planning, job search tactics, networking strategies, and other career search related content.
• Maintain comprehensive knowledge of career planning best practices and stay current with industry developments and trends.
• Contribute strategic insights to leadership based on frontline client experiences to enhance long-term service offerings.
• Support organizational initiatives by building collaborative partnerships with internal and external stakeholders; serve as a program ambassador and leverage LinkedIn to promote services and engage with professional networks.
• Ensure quality, accuracy, and privacy of all client information in the Hire Heroes USA content-management system in accordance with Client Services standards.

Desired Skills & Qualifications

• Basic proficiency with Salesforce Lightning
• Advanced proficiency with Microsoft Office Suite, Google Suite, Zoom, and Social Media platforms such as LinkedIn, Instagram, and Facebook
• Knowledge of fundamentals of career exploration, effective job search tactics, and strategy, and overall career planning and management
• Outstanding oral and written communication skills, high emotional intelligence, and the ability to translate career topics to audiences of widely different levels of experience and knowledge
• Ability to gather and synthesize large amounts of information to develop the expertise needed to support the evolving needs of the Client Services team
• Ability to create and manage relationships via phone, text, and email with a demographically diverse client population at varying stages of their education, work, and life
• Strong listening and communication skills, with the ability to adjust your style across a diverse set of conversations
• Experience with public speaking – able to present/speak on webinars, workshops, podcasts, and other public platforms

Work Environment/Physical Demands

• General office environment; temperature controlled
• Routinely uses standard office equipment, e.g. copiers, phones, computers
• Travel Required: Up to 10%
• Sitting for extended periods of time

Estimated New Hire Salary: $46,850 - $52,782 annually

Hire Heroes USA may offer additional compensation to include: Annual bonuses, merit increases, cost of living, special or extra assignments outside scope of the role, cell phone stipend, internet stipend, relocation, awards, compensatory time off, overtime, and gaining knowledge and proficiency through certifications and licensing.

Benefits Offered:

• Medical, Dental, and Vision coverage
• 100% company-sponsored Short Term Disability, Long Term Disability, and Life Insurance
• Free Tele-Health Appointments
• Medical Flexible Spending Account
• Dependent Care Flexible Spending Account
• 17 Paid Holidays
• Paid Time Off
• Paid Sick Leave
• Paid Medical Leave and Family Care after one year of employment
• Paid Short Term Military Leave
• Paid Bereavement Leave
• 401K with company match and immediate vesting
• Employee Assistance Program

All applicants must upload both a cover letter and resume.

About this Company:

MISSION
Hire Heroes USA empowers US military members, veterans and military spouses to succeed in the civilian workforce.
As a 501(c)(3) not-for-profit organization, Hire Heroes' services are provided at no cost to clients.

VISION
Be the Nation’s preferred veteran employment service organization through a relentless focus on personalized career coaching that improves clients’ quality of life and strengthens the US economy.

CORE VALUES
Integrity, Effectiveness, Commitment, Excellence, Inclusion

Hire Heroes USA empowers service members, veterans and their spouses to succeed in the civilian workforce. As the nation’s leading veteran employment organization, Hire Heroes USA offers personalized one-on-one coaching, professionally revised resumes, mentoring, workshops, a job board, career fairs and more, to tens of thousands of job-seeking veterans annually. We are their partner in success.

Headquartered in Alpharetta, Georgia, Hire Heroes USA has built a national reputation of excellence. Prioritizing transparency, Hire Heroes USA earned a 4-star rating from Charity Navigator and the GuideStar Platinum Seal. Funded exclusively through public donations and private grants, we provide our services at no cost to clients.

For more information about our mission, our services and how to get involved as a corporate partner, employer, donor or volunteer, please visit our website.