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<h3>Job Description:</h3>Target Class Start Date: January 12, 2026Are you customer focused and also strive to deliver experiences that foster customer loyalty? Then this might be the right role and opportunity for you! Apply now to be considered for the upcoming October class that includes an immersive paid training during onboarding!**Associates in this role can work in Smithfield, RI or in Westlake, TX.The RoleThe Operations &amp; Services Group (OSG) Client Services division is seeking entry level, driven and knowledgeable associates! As a Representative for Client Services, you will be directly involved in navigating transaction processing and carrying out our already-established record-keeping business practices, provides best in class service to financial advisors and other institutional clients by executing client requests and acting as a client advocate throughout the Fidelity organization through telephone within contact center. You ensure customer satisfaction by delivering extraordinary service, handling standard and complex interactions and processing of client inquiries received by phone or in writing.We are customer-obsessed and strive to deliver experiences that foster customer loyalty through consistent, high-quality service, delivered by associates who can effectively transform knowledge to performance, complexity to simplicity, and customer service into relationships.The Expertise/Skills You Bring<ul><li>2+ years of relevant experience in either call/contact center customer service and/or financial services operations</li><li>Excellent, proactive customer or client servicing skills, highly preferred</li><li>Experience working in a very dynamic environment managing competing priorities</li><li>Effective time management skills to meet deadlines</li><li>Self-motivated and has the desire to proactively take on additional responsibilities</li><li>Highly attentive to detail and organized, in order to execute on responsibilities efficiently</li><li>You are punctual, and demonstrate a strong dedication to attendance</li><li>You have a drive for learning all facets of the OSG Client Services business, including its' teams, systems, and processes</li><li>You have phenomenal communication, influencing and problem-solving skills</li><li>Working experience multi-tasking and working in a fast-paced environment to meet processing timeframes or deadlines</li><li>You have the desire to identify areas of improvement and be a part of developing the plan to implement change</li><li>You are customer-obsessed and strive to deliver exceptional experiences that foster customer loyalty</li></ul>Note: Fidelity will not provide immigration sponsorship for this position.The TeamWe provide superior customer service to Fidelity’s Institutional businesses through innovation, dedication and commitment to excellence. This division is responsible for servicing our customers via inbound phones interactions, transaction processing and record-keeping for the transfer agent, Fidelity Investments Institutional Operations Company, Inc., as well as intermediary support and relationship management for Fidelity Institutional Asset Management (FIAM).<h3>Certifications:</h3><h3>Category:</h3>Brokerage OperationsMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Representative, Client Services - January 2026 (Westlake)

<h3>Job Description:</h3><h3>Director Cloud Data Architecture</h3><h3>The Role</h3>As a Director of Cloud Data Architecture you collaborate and build positive relationships with business leads and technology product teams across business units, driving our data architectures and technology patterns for key, investment oriented, data management business capabilities. You blend deep expertise and experience in engineering, technical design, systems, solutions focused on the server side, and database management with a passion for coaching and mentoring engineering associates.You will bring industry standard methodologies, perform research on industry trends and lead tool evaluation efforts including POC In an agile structure, you will partner with other Fidelity business, architecture, and product leaders to establish the standards for your area and influence the strategic decisions, solution development and work priorities, based on your expertise and experience.We seek a hard-working leader that can influence engineers and product leaders, a collaborator with Data Architecture expertise who is willing to learn fast, adapt well to changing requirements and work with multi-functional teams to deliver governed common data management capabilities.Successful candidates would possess the following:<ul><li>Depth of knowledge in architecture and an ability to translate business objectives into technology solutions. Experience in a wide array of architecture patterns including architecting highly performant database systems, event-driven architectures, APIs, data architecture and security architectures. Knowledge of cloud architecture patterns, and the cloud platforms, especially AWS is desired. Experience in delivering architecture artifacts and planning activities, communication materials and status updates.</li><li>Deep technical foundation: Drives the data architecture technology vision to support the next generation of investment data platform. Knowledge of the financial industry and data management concepts is a plus.</li><li>Passionate about technology and applying it to solve intricate challenges. Proactively investigate, proves out and incorporates new technologies and capabilities, staying ahead of business and product team needs. Learn Fidelity’s Cloud, Security and Data Privacy policies and guidelines and governance process and ensure alignment of these initiatives.</li><li>Demonstrated ability in defining new and/or evolving existing data strategies; aligning with enterprise direction, collaborating with, and influencing others to gain consensus on and adopt and implement accordingly. Defines patterns and standards for data platforms, design, engineering, and development.</li><li>Collaborate with architect communities across Fidelity Data Architecture and in cross business unit working teams at the enterprise level. Ability to proactively seek out, collaborate and establish relationships with critical partners to ensure integration, coordination &amp; execution of work.</li></ul><h3>The Expertise and Skills You Bring</h3><ul><li>Passion for working with leading cloud-based data technologies, ETL/ELT tools, and analytic solutions to provide innovative and well architected solutions.</li><li>Business and technical curiosity, working with others to cultivate ideas and produce creative solutions to difficult problems while making sensible choices balancing design and delivery.</li><li>Proficiency at understanding enterprise data architecture concepts, data modeling, lineage, data governance and design techniques.</li><li>Expert knowledge and experience in one or more relation database platforms (Oracle, Postgres, Snowflake), Graph databases (Neo4J), and NoSQL database platforms.</li><li>Significant experience working in sophisticated data environments in an engineering, design, and architecture capacity; including enterprise warehouses, marts, operational stores, and data lakes.</li><li>Experience in collaborating with data engineering &amp; database administrators.</li><li>Well-grounded knowledge of engineering and continuous delivery practices</li><li>Demonstrated ability to mentor, influence and partner with engineering, and product teams to deliver scalable robust data solutions.</li><li>Leads, mentors, and provides design and architecture for delivery and DBA teams.</li><li>Hands on experience Snowflake, PostgreSQL, NoSQL platforms is a plus.</li><li>Solid experience in driving Automation, Data Quality Security and Governance practices.</li><li>Current on event processing, Data API and recent emerging data technologies.</li><li>A strong influencer who can integrate effectively into the culture, combining facilitation skills with a results' orientation to deliver excellence and execution.</li><li>Demonstrated organizational savvy and maturity, for working effectively across different organizational units and business groups.</li><li>Good interpersonal and communication skills</li><li>Experienced ability to evaluate, prototype and recommend emerging Cloud data technologies and platforms from open source or vendors.</li></ul><h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Director Cloud Data Architecture

<h3>Job Description:</h3>The RoleAs a Lead Systems Analyst Delivery Enablement, you will work closely with the Corporate Services Technology (CST) leadership and end users within CST and be an active part of a Fidelity community to drive adoption of all aspects of Portfolio Practices. This includes but is not limited to tools administration and configuration, facilitation of Product Area and Squad level training sessions, leading weekly Office Hours, setting data governance policies and reporting as required for data visualization. You will bring a global mind-set and have a high comfort level working with and orchestrating a distributed team and management set-up. A structured and organized approach together with data analytics and visualization skills will be key to success.You are committed to learning, understanding, and solving end user issues. You are eager to learn new tools and become a subject matter expert. You are committed to establishing, recognizing, and maintaining the right patterns within the work taxonomy. You will collaborate with Product Area, Group Squad and Chapter Leaders along with Scrum Masters.The Expertise and Skills You Bring<ul><li>Bachelor’s Degree preferred</li><li>Hands on experience with administration of JIRA, JIRA Align</li><li>Familiarity with portfolio tools including Workforce Connect, Resource Allocation, Portfolio Central and others.</li><li>Intermediate level Excel skills required</li><li>Experience creating Smart Intake forms a plus</li><li>Data manipulation and visualization skills required. PowerBI skills a plus.</li><li>Experience performing data analysis using SQL is preferred; familiarity with Snowflake and TMDL preferred</li><li>Strong change management skills</li><li>Operate with a 'can-do' demeanor within a dynamic and frequently changing organization</li><li>Advanced facilitation skills to deliver focused knowledge transfer for Domain, Product Area and Squad leaders when needed</li><li>Superb interpersonal and leadership skills working with business partners and end users across the organization</li><li>Strong written and verbal communications skills, with the ability to cultivate support, lead change, and help drive acceptance across the organization</li><li>Ability to take initiative and work independently or as part of a team to deliver results</li></ul>The TeamThe team is looking for an energetic team member for the Portfolio Practices team in Corporate Services Technology. We have a passion for supporting our users to ensure successful Portfolio Management Practices through tool expertise, administration and process management. As part of Strategy and Planning, our team is critical to the rollout and adoption of Portfolio Practices and supports operational functions of the Domain including Quarterly Technology Reviews (QTR), Budgeting and Workforce Planning. Note: Fidelity is not providing immigration sponsorship for this position.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Principal Systems Analyst

<h3>Job Description:</h3>Note: Fidelity will not provide immigration sponsorship for this position.Are you passionate about using your analytical skills to derive insights and drivebusiness strategy and success? Are you intrigued by being able to formulate the full picture by tying together seemingly disparate data points from multiple sources (e.g., customer attributes and behaviors, transactional history, call transcripts, digital activity, business financials) into one cohesive story? Are you ready to drive experimentation &amp; strategic insights to optimize every aspect of the customer’s experience?If yes, we want you to join our forward-thinking team and make a real-world difference for Fidelity’s 40 million individual investors.The TeamWe’re seeking an analytics professional who brings creativity, curiosity, and collaboration to the table, someone eager to lead data-driven initiatives grounded in strong hypotheses and business relevance. This role requires more than reporting outcomes; we’re looking for a thinker who relentlessly pursues the why behind the data to uncover root causes and drive meaningful impact. As part of CKSI (Customer Knowledge &amp; Strategic Insights), you’ll collaborate with agile, cross-functional teams across both product domains and core business operations. This role offers broad exposure to a range of business leaders and initiatives, giving you the opportunity to connect insights across different parts of the organization to drive meaningful impact. This is an individual contributor role.The Skills You Bring<ul><li>Ability to translate a business need or question into a hypothesis that can be validated via experimentation or data analysis.</li><li>Skilled at diagnosing trends, anomalies, and performance shifts by identifying root causes and translating findings into clear, actionable business recommendations.</li><li>Ability to use data to tell a story of customer experience, highlighting both successes and friction points to inform future initiatives and strategies.</li><li>Delivering insights from data to a broad audience in a simple, clear, and actionable way.</li><li>A cross-functional collaborator who can work across a team with diverse skills and abilities and find success for Fidelity and our customers.</li><li>Demonstrating a mix of analytical skills, you always focus on business use cases and customer needs.</li><li>Natural intellectual curiosity, initiative, and love for learning new skills and capabilities.</li><li>Highly detail-oriented with a strong commitment to data accuracy, quality assurance, and timely delivery of insights.</li></ul>The Expertise We’re Looking For<ul><li>5+ years of experience generating analytical insights to drive business actions, including experience with a range of analytical tools and programming languages such as SQL, Python, R, etc.</li><li>Experience in designing and developing dashboards &amp; reports by using Tableau, Power BI, Qlik etc.</li><li>Experience using and querying big data technologies such as Snowflake, Athena, etc.</li><li>Experience with digital analytics using tools such as Adobe analytics is a plus</li><li>Bachelor’s degree in a quantitative / technical field such as Data or Business Analytics, Economics, Statistics, or Finance. MBA or MS degree a plus</li></ul>The Value You Deliver<ul><li>Continuously improving data analytics and insights capabilities and spreading that knowledge and expertise throughout the organization</li><li>Delivering data-driven and actionable insights to enable objective, informed business, and product decisions</li></ul><h3>Certifications:</h3><h3>Category:</h3>Data Analytics and InsightsMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Senior Manager, Advanced Data Analytics and Insights

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology.&nbsp; We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.Job Summary:The Sales Engineer is the technical subject matter expert (SME) supporting an Enterprise Account team with a focus on Ethernet Services, Dedicated Internet Access (DIA), and Private Networking Solutions. This role will also support Voice solutions, including Digital Trunking, Hosted Voice, Unified Communications (UC), and SD-WAN. The Sales Engineer will provide consultative pre-sales technical support, working on account teams to develop proposals and recommend solutions to meet customer business requirements.The Sales Engineer position is a hybrid position, able to report to the Dallas, TX office as needed.Essential Job Functions:Responsible for working with an Account Team (Account Executives, Sales Directors, etc.) to engage with customers and provide cost-effective solutions. The Sales Engineer will provide technical sales support for Astound’s Enterprise product suite of services. Act as a technical expert in the presales process and provide experienced support to the customer’s technical team to bridge the need of Astound’s products and services. Works as part of the presales account team to market and sell Astound’s line of services including BCI, DIA, Voice, SD-WAN, Ethernet, and other Enterprise services.Duties and Responsibilities:<ul><li>Attend customer meetings in person and via the phone/web.</li><li>Assists representatives and customers with selecting the best Astound products and services to meet their needs</li><li>Prepare technical proposals and presentations in conjunction with Sales Executives, which may include preparation of network topologies, network drawings, technical specifications, and assisting with the development of pricing requests.</li><li>Builds relationships with customers serving as the technical liaison from pre-sales to post-sales.</li><li>Required to follow the Company’s and industry technology trends through self-study, formal training, and certifications</li><li>Provides technical training and development to support the Enterprise Account teams.</li><li>Regular, consistent and punctual attendance. Must be able to work nights and weekends variable schedule(s) and overtime as necessary.</li><li>Consistent exercise of independent judgment and discretion in matters of significance</li><li>Other duties as assigned</li></ul>Requirements/Qualifications:Education:Bachelor's degree (B.A. or B.S.) from four-year College or University; or equivalent training, education and experience certification supporting Astound’s product and/or services (Cisco, Ciena, AWS, Microsoft, Adva, etc.) is desiredExperience:<ul><li>Minimum 3-5 years’ experience supporting telecommunications services to Enterprise accounts or a combination with Enterprise IT experience</li><li>Must have a proven track record of building, executing technical solutions and sales strategies to penetrate, close, and manage Enterprise accounts</li></ul>Knowledge, Skills, &amp; Abilities:<ul><li>Strong Computer Skills – including working knowledge of MS Office products, Google GSuite, Visio, databases and mapping software such as NI2, ArcGIS and Google Earth</li><li>Experience with CRM tools (Sugar, SalesForce)</li><li>Attention to detail with good organizational capabilities</li><li>Ability to prioritize with good time management skills</li><li>Travel up to 50%. Astound offers a hybrid work environment. Applicants should reside in the indicated territory with the expectation to attend customer and account team meetings as required.</li><li>Requires a professional demeanor and appearance with strong verbal and written communication skills</li><li>Proven analytical and problem solving skills with demonstrated ability to multi-task and work in a team environment</li><li>Background in networking, IP routing protocols (MPLS, BGP, VPN, protocol stack and switching</li><li>Experience with Cable industry technologies (DOCSIS, PON, CMDW, video)</li><li>SD-WAN knowledge and the role it plays</li><li>Voice and Unified Communications technologies and products.</li><li>Optical knowledge with Time Division Multiplexing (TDM), Course Wave Division Multiplexing (CWDM), Dense Wave Division Multiplexing (DWDM), and dark fiber</li><li>Ability to travel within assigned territory</li><li>Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services</li><li>Know your stuff - be enthusiastic learners, users and advocates of our technology, products and services</li><li>Win as a team - make big things happen by working together and being open to new ideas</li><li>Drive results and growth</li><li>Respect and promote inclusion &amp; diversity</li><li>Do what's right for each other, our customers, and our communities</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program</li></ul>*Benefits listed above are for regular full-time positionThe base salary range in&nbsp; Texas for this position is $95,000-$105,000, opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Texas and may not be applicable to other locations.Our Mission Statement:* Take care of our customers* Take care of each other* Do what we say we are going to do* Have funDiverse Workforce / EEO:Astound is proud to be an Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are committed to providing equal opportunities for all employees and applicants, regardless of&nbsp;race, color, religion, sex,&nbsp;gender,&nbsp;pregnancy,&nbsp;childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation,&nbsp;genetic information, military or veteran status,&nbsp;citizenship,&nbsp;or other status or characteristic protected by applicable law.&nbsp;We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.&nbsp;&nbsp;FCO (For San Francisco Candidates Only):Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Astound Broadband

Astound

Sales Engineer

The Role Fidelity Investments is looking for a Senior Systems Engineer to join the Authentication Controls team within Enterprise CyberSecurity. This team provides Single Sign-On (SSO) and multi-factor authentication capabilities for hundreds of applications servicing the needs of the Fidelity workforce. The Expertise and Skills You Bring <ul> <li>Bachelor’s degree in Computer Science/Engineering, Information Systems/Science, or a closely related field. </li><li>Minimum of five years of IT experience in systems engineering or infrastructure support </li><li>Experience supporting modern authentication standards such as: <ul> <li>SAML 2.0, OpenID Connect (OIDC), OAuth 2.0, FIDO2/WebAuthn </li><li>Using platforms like Ping Identity and Microsoft Entra ID. </li></ul> </li><li>Strong understanding of TCP/IP networking and network infrastructure. </li><li>Knowledge of Active Directory, SCIM and JWT. </li><li>Proficiency in Windows and Linux operating systems. </li><li>Experience working in cloud environments such as Microsoft Azure and/or AWS </li><li>Excellent problem-solving skills with a commitment to the highest levels of quality. </li></ul> The following skills / experience are highly preferable for this role: <ul> <li>Proficiency in scripting languages such as: <ul> <li>(Python, PowerShell, Bash/Shell) </li></ul> </li><li>Ability to automate tasks, perform log analysis, and integrate with APIs using scripts. </li><li>Experience with: <ul> <li>Full stack development (front-end and back-end) </li><li>Version control tools (e.g., Git) </li><li>DevOps practices and CI/CD pipelines </li></ul> </li><li>Exposure to Agile methodologies and collaborative development environments. </li><li>A cyber security certification, such as (AZ-104, SC-300, CompTIA, AWS sysops). </li></ul> The Team Your role in the Authentication Controls team will see you supporting SSO products from the main industry vendors in a scaled, distributed, highly available environment. These solutions enable business units throughout Fidelity to offer SSO services in a secure and highly reliable manner, ensuring they in turn can provide products and services to the standards expected by Fidelity customers.

Fidelity TalentSource

Systems Engineer (Support)

Scrum Master The Role As a Scrum Master, you’ll be a part of highly collaborative, cross-functional Scrum teams within the Fidelity Brokerage division of Fidelity. You will advise and lead Squads on Agile values, practices, and processes to ensure they are fully functional, productive, and focused on Sprint goals. Everyone craves a way of working that empowers them to unleash their best work and inspire better futures for more people. Our way of working will enable you to deliver what matters most to our business, our clients, and our Associates. By being wired for speed and innovation with support, coaching, and a regular dose of inspiration, your skill sets will be applied to our initiatives, providing you the opportunity to quickly make a difference in our customers’ lives! The Expertise and Skills You Bring <ul> <li>Strong proficiency and experience with encouraging Agile behaviors, reinforcing practices, norms and routines, and supporting overall Squad performance and efficiency </li><li>Excellent understanding and previous application of Agile/Scrum Fundamentals – WHY and HOW </li><li>Proficient with Agile enabling tools like Jira/Jira Align </li><li>Ability to identify team improvement opportunities and look externally for best practices to support continuous improvement </li><li>Strong proficiency in facilitiating and coordinating logistics for Agile routines and practices, e.g., Backlog Refinement, Planning, Daily Scrum, and Retrospectives </li><li>Proficient in ensuring healthy backlogs are maintained and accurately balanced across team members </li><li>Proficient in producing, maintaining, updating, and explaining process metrics and artifacts to ensure understanding of how efficiently and effectively Squads are operating, and accurate and clear communications to Squads and their partners </li><li>Excellent experience partnering with other Scrum Masters and working across multiple Squads contributing to the same initiatives </li><li>Demonstrated experience working in a technology delivery environment </li><li>Bachelor’s degree/undergraduate degree/equivalent experience required </li><li>Scrum certification required (CSM or PSM) </li></ul> The Team Fidelity Brokerage Delivery Enablement is a team of Scrum Masters, Delivery Program Managers, and Agile Coaches who partner with leaders &amp; teams to inspect, adapt &amp; mature high-impact delivery solutions, cultivate an empowered delivery culture with insights, coaching &amp; enablement, and champion continuous improvements that guide us toward business agility. We arefocused on building a highly integrated organization, aimed at maximizing value delivery for Fidelity Brokerage. Our core capabilities include delivery insights, delivery planning &amp; alignment and delivery coaching.

Agile Scrum Master

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an RPA and Data Analyst to work in Fidelity’s Charitable group in Westlake, TX! <h3>The Role</h3> We are seeking a motivated Entry-Level Developer to support the development of Tableau dashboards using Snowflake as a data source, and to assist in building intelligent automation solutions using Power Automate RPA tools. This role requires foundational knowledge of SQL and experience with data visualization platforms such as Tableau, Power BI, or similar. The ideal candidate will contribute to designing, deploying, and maintaining automation and reporting solutions that enhance operational efficiency and enable data-driven decision-making across business units. <h3>The Expertise and Skills You Bring</h3> <ul> <li>Develop and maintain Tableau dashboards connected to Snowflake data sources.</li> <li>Assist in building and optimizing Power Automate flows for business process automation.</li> <li>Write and troubleshoot basic SQL queries for data extraction and transformation.</li> <li>Testing RPA and Dashboard data results to ensure accuracy</li> <li>Collaborate with business stakeholders to gather requirements and translate them into actionable reports and automation workflows.</li> <li>Support data quality checks and performance tuning of dashboards and flows.</li> <li>Document processes, workflows, and dashboard logic for future reference and scalability.</li> <li>Monitor existing RPA flows to ensure completion and addressing any issues that may come up</li> </ul> Required Qualifications <ul> <li>Bachelor’s degree in Computer Science, Information Systems, Data Analytics, or related field (or equivalent experience).</li> <li>Basic proficiency in SQL (SELECT, JOIN, GROUP BY, etc.).</li> <li>Hands-on experience with Tableau or Power BI for report/dashboard development.</li> <li>Exposure to Power Automate or other RPA tools (e.g., Blue Prism, UiPath, Automation Anywhere).</li> <li>Understanding of Snowflake architecture and ability to connect it to BI tools.</li> <li>Strong analytical and problem-solving skills.</li> <li>Effective communication and documentation abilities.</li> </ul> Preferred Skills (Nice to Have) <ul> <li>Experience with other automation platforms or scripting languages.</li> <li>Familiarity with cloud platforms (e.g., Azure, AWS).</li> <li>Knowledge of data governance and security best practices.</li> <li>Ability to work in Agile or cross-functional teams.</li> </ul> <h3>The Team</h3> Fidelity Charitable is the brand name for the Fidelity® Charitable Gift Fund, an independent public charity, established in 1991 with the mission to further the American tradition of philanthropy by providing programs that make charitable giving simple and effective. Our culture is compassionate, empowered, and innovative. You will build a legacy, embody the vision of our founder, and shape the future of philanthropy. As part of Fidelity Charitable’s Data &amp; Shared Services Product Area, you will join a team responsible for the robust data ecosystem the Charity relies upon to deliver significant philanthropic benefit to our donors and non-profit organizations. Personally, you will have a key role in developing a culture of quality data, by embedding Data Quality principles in the Charity’s core business and technical functions.

RPA and Data Analyst

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an RPA Analyst to work in Fidelity’s Charitable group in Westlake, TX! <h3>The Role</h3> The Fidelity Charitable light automation analyst will be supporting Fidelity Charitable’ s operational teams with various automation and reporting/data needs. Your responsibilities will range from applying groundbreaking tools such as RPA, Power Automate, Tableau and others to ultimately help the teams achieve their goals. <h3>The Expertise and Skills You Bring</h3> <ul> <li>Drive customer experience for both internal and external partners </li><li>Experience with various light automation tools (RPA: Blue Prism, Power Automate, macro development) preferred. </li><li>Should be comfortable with SQL queries. </li><li>Minimum of 12 months’ experience in design, configuration, testing and support of automated processes and data reporting. </li><li>Experience working closely with business functions, developing, and analyzing requirements, creating test cases, and preparing reports, user guides, and other supporting materials. </li><li>Comfortable challenging the status quo and proposing new opportunities to business partners. </li><li>Excellent analytical and quantitative problem-solving skills; ability to interpret data to drive business decisions. </li><li>Demonstrate a high level of accuracy/attention to detail. </li><li>Ability to work independently and manage multiple projects, as well as collaborate within a team. </li></ul> <h3>The Purpose of Your Role:</h3> <ul> <li>Work with authorities and process owners across Fidelity Charitable to understand and assist with the development of their automated solution design, ensuring they deliver a solution that meets RPA/UDA technical requirements. </li><li>Assist businesses with opportunity assessments to identify and prioritize business processes that are potential candidates for automation. </li><li>Help business units retrieve necessary data and help to analyze. </li><li>Act as a central point of knowledge and control owner for automation capabilities and support the development and testing of proof-of-concept initiatives. </li><li>Provide support and resolution of any production incidents or outages related to automated solutions. </li><li>Fully and clearly document business processes. </li></ul> <h3>The Team</h3> Fidelity Charitable is the brand name for the Fidelity® Charitable Gift Fund, an independent public charity, established in 1991 with the mission to further the American tradition of philanthropy by providing programs that make charitable giving simple and effective. Our culture is compassionate, empowered, and innovative. You will build a legacy, embody the vision of our founder, and shape the future of philanthropy. As part of Fidelity Charitable’s Data &amp; Shared Services Product Area, you will join a team responsible for the robust data ecosystem the Charity relies upon to deliver significant philanthropic benefit to our donors and non-profit organizations. Personally, you will have a key role in developing a culture of quality data, by embedding Data Quality principles in the Charity’s core business and technical functions.

RPA Analyst

Technical Systems Analyst The Role Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Technical Systems Analyst in Westlake, TX Fidelity’s Brokerage Recordkeepting Technology is looking for an experienced Technical Systems Analyst to lead the technical analysis and support of our application suite that delivers critical archived document management services to the enterprise. The team operates in an Agile environment, supporting both cloud-based and on-premise applications. This role requires a blend of technical and business expertise. It requires collaboration with IT teams, Software Engineers, and Architects. You will work closely with the Engineering Lead to analyze and document Java and DB2 stored procedures and be able to discuss with our engineers how these processes work. You will be expected to perform extensive code analysis and document functionality across multiple applications both API and batch based. You will create supporting artifacts including diagrams, JIRA stories and confluence pages. You will use your excellent written and oral communication skills to convey this information to technical audience. The Expertise and Skills You Bring: <ul> <li>10+ years of total engineering experience with a minimum of 5 years in the role of a Systems Analyst </li><li>Analysis experience with complex enterprise-level, end-to-end processes in a Java and stored procedure based environment. </li><li>Experience with REST, SOAP API technologies and related tools such as Postman and Insomnia </li><li>Proficiency with JSON, Java, SQL and log analysis (Splunk, Datadog) </li><li>Experience with code analysis, repositories, and deployment strategies </li><li>Strong written and verbal communication skills: communicates clearly, concisely, and impactfully to influence others tailoring the information to the audience </li><li>Experience with solution design of new systems and the enhancement and modernization of legacy systems </li><li>Expertise in story writing, testing, creation of diagrams and product documentation </li><li>Ability to take complex features and break them into bodies of work, then break them down further into stories with well-defined business value and acceptance criteria </li><li>A highly curious and motivated learner with strong problem-solving skills </li><li>Takes initiative, finds solutions and follows through with minimal direction </li><li>Ability to navigate through ambiguous circumstances and demonstrate flexibility and adaptability </li><li>Bachelor’s degree required, preferably in Business, Finance, Information Technology, or Management Information Systems </li><li>Prior experience as a Developer, QA or Support Engineer is a plus </li><li>Experience within the financial services industry is a plus </li><li>Cloud experience, particularly AWS, is a plus </li></ul> The Value You Deliver <ul> <li>Work with technology partners to define the scope of problems/issues, in terms of business and/or system requirements and processes </li><li>Translate complex business needs into clear, actionable requirements </li><li>Develop diagrams, story maps, user stories, and clearly convey technical information </li><li>Evaluate design of existing systems to understand their functionality, efficiency, reliability, performance, usage, and maintainability. Document and share this information with the organization </li><li>Collaborate with Agile team members to come up with comprehensive, cohesive solutions </li></ul>

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