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This support member to the ACCS multidisciplinary team is responsible for organizing, coordinating and monitoring all non-clinical operations ACCS team under the direction of the ACCS Program Directors.&nbsp; This position will work closely with the Aspire Quality team to collect, review, input and provide data reports for all ACCS data requirements.&nbsp; Requires a valid driver’s license and access to personal vehicle for client transportation.Coordinate all non-clinical functions of ACCS&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<ul><li>Working with the program leadership and the Aspire Quality Department.</li><li>Develop, implement and review data collection methods to ensure the most accurate data is collected.</li><li>Review all data for trends and discrepancies. Input all data into the DMH system accurately.&nbsp;</li><li>Create reports that are presented to program leadership, quality and senior leadership. This would be working with both ACCS teams.</li><li>Working with program leadership to develop trainings for staff on data collection review and will implement the trainings as needed</li><li>Respond quickly and accurately to unplanned data requests.</li><li>Flexible with time in order to support program needs. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Order and maintain unit supplies, equipment, and furniture; arrange for repair of office furniture and equipment; record mileage logged on program vehicle; and arrange for maintenance of program vehicles</li><li>Record admissions and discharges to provide a source of information for statistical reports &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Maintain ACCS client charts according to DMH including the following: set up charts for newly admitted clients; file materials in client charts and files to assure current, accurate information is available&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Update and maintain a policies and procedures manual to assure that current and accurate information is available to staff</li><li>Organize and maintain staff trainings and certifications</li><li>Manage Medication Administration Registrations, Trainings, and upkeep of certificates for staff</li><li>Assist with State mandates around Compliance (licensing, testing, etc…)</li><li>Type letters, memos, and reports as needed .&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Prepare letters to request medical records and client authorizations and maintain log of requests and records received &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Sort, route, and prioritize incoming mail with distribution to appropriate staff</li><li>May be requested to provide transportation to clients if needed</li><li>Performs other duties as assigned</li></ul><h4>Required Skills</h4><ul><li>Ability to assess and analyze data and create reports and graphs in order to present data to external and internal people.</li><li>Excellent communication, organization, and time management skills</li><li>Ability to work with a multiple level within the organization across multiple programs</li></ul> <h4>Required Experience</h4><ul><li>Prior experience with office management required, in a behavioral healthcare or medical office preferred</li><li>Computer proficiency including Microsoft Office, excel, power point, and the ability to learn new applications</li><li>Experience with working with individuals with severe and persistent mental illness preferred</li><li>High School or GED required. Associate or Bachelor’s degree in human services preferred</li><li>Valid driver's license</li></ul>Aspire Health Alliance is committed to and passionate about diversity, equity, and inclusion. &nbsp;We celebrate, support and promote diversity of thought, culture, and backgrounds.&nbsp; As an employer committed to equal opportunity, we base all employment decisions on each individual’s capabilities and qualifications, without regard to race, color, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, veteran status, genetics, or any other protected characteristic.&nbsp; Aspire Health Alliance strives to fully reflect the clients and communities we serve and believes that a diversity of interests and cultures leads to a stronger and more innovative organization.

Aspire Health Alliance

Administrative Assistant/Data Specialist, Braintree

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Part timeDepartment: South End Washington PediatricsAll Locations: 1601 Washington StreetPosition Summary: A Practice Secretary performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the department. A Practice Secretary utilizes excellent customer service to greet patients and others, and screen walk-ins to the practice. Practice Secretaries report to a Clinical Coordinator.Essential Duties and Responsibilities:<ul><li>Interacts with patients or other staff in a professional and respectful manner, which reflects the needs and concerns of the individual.Consistently provides excellent customer service and makes patients feel welcome. Maintains a positive attitude. Uses communication devices appropriately.</li><li>Promotes a sense of “team work” through demonstration of self-direction and self-motivation. Solves problems independently or knows when to seek consultation.</li><li>Checks out patients in the computer prior to the end of each day and enters requested follow-up, referral, and/or X-file appointments upon check-out.Reviews After Visit Summary instructions with patient as needed.Prints additional labels as needed.</li><li>Responsible for early am chart preparation and other opening/closing procedures.</li><li>Uses computer to schedule, cancel and confirm appointments, to request records, to pull up and print information, to manage X-file appointments and to communicate by e:mail or staff message.</li></ul>Qualifications and Requirements:<ul><li>High School Diploma or GED</li><li>At least one year in a medical office setting</li><li>Demonstrated personal computer skills in a Windows environment required. Medical Terminology preferred</li><li>Bilingual Spanish skills required</li></ul>Pay: Hourly starting rate $18.00 up to $27.00 based on experienceEEO &amp; Accommodation Statement:NeighborHealth is an equal employment/affirmative&nbsp;action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail <a href="mailto:toHRrecruit@NeighborHealth.com" target="_blank">toHRrecruit@NeighborHealth.com</a>&nbsp;or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

Practice Secretary

<h3>Job Description:</h3><h3>The Role</h3><h3>Welcome to our team of administrative support for the Fund and Brokerage Operations &amp; Technology (FBOT) Business. You will lead a team of seasoned and highly respected Senior Executive Assistants who support leaders across several business functions in FBOT. The role requires excellent listening skills, transparency and “owning the outcome.”</h3><h3>As a key member of the Admin team, you will influence the work of the team by assisting with key meetings, events, programs, and serving as a point of contact for our multi-skilled team. With our large network of executive assistants in FBOT, working collaboratively is required to support each other, while executing on important initiatives for our leadership team.</h3><h3>The Expertise and Skills You Bring</h3><ul><li>Keen planner, strategist, and implementer with demonstrated success in end-to-end project management and ensuring effective management of various resources to meet project demands</li><li>Innovative problem solver coupled with confident decision making for enabling effective solutions leading to high internal customer satisfaction and increased productivity</li><li>Effective communication and organizational skills with the ability to pivot when needed and always owning the outcome</li><li>Highly organized, takes initiative, and finds opportunities to enhance our business/team culture</li><li>Coaching team members to be self-directed with strong accountability, decision making, conflict resolution, and transparency throughout projects and ultimate execution of initiatives</li><li>Ability to work with minimal direction, using sound judgement to manage sensitive, confidential information</li><li>You are an outstanding teammate who develops strong working relationships with colleagues across the company</li><li>Collaboration with team members, peers, and business partners to execute on current initiatives</li><li>Ability to establish trust, provide an inclusive environment, nurture strong collaboration and create substantial process optimization</li><li>Manage internal communications such as the Weekly / Special Bulletin processes</li><li>Facilitate monthly team meetings incorporating cross-training initiatives, development opportunities, business updates and celebration of team successes</li><li>Advocate for the Administrative team by listening to their challenges and identifying resources to remove impediments so they can focus on their core functions and priorities</li><li>Schedule ongoing feedback sessions with senior leaders and business partners to identify opportunities for improvement, having immediate and candid conversations with team members by providing constructive feedback to understand what went well, what can be refined, and what can be done differently</li><li>Knowing how to ask for help when it is needed, the importance of continuous improvement and learning, and the willingness to support your team by “rolling up your sleeves” to get the task accomplished</li></ul><h3>The Team</h3><h3>This role is a vital part of the FBOT Admin Team Model and the company’s success. Individuals serving on the administrative team are recognized and valued by their colleagues as key members of their group, department, or business unit in helping the Senior Leaders and their Team run efficiently every single day by providing primary coverage and having adequate backup support from members across the FBOT Admin Team.</h3><h3>Certifications:</h3><h3>Category:</h3>AdministrationFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Fidelity Investments

Manager, Administrative Team

<h4>Description</h4> Title: Executive Assistant Asset Management Compliance, Risk and Business Operations – US Administration Team The Executive Assistant position in Fidelity’s Asset Management (AM) division plays a vital role in the company's success. Individuals serving in these positions are part of a larger AM Compliance, Risk and Business Operations global administrative team and recognized by their colleagues as key members of our team. You will have the opportunity to work directly with and provide support to management at all levels of the company and frequently deal directly with customers and business partners as well. The Role Provide advanced and diverse administrative support within Asset Management. This support will include: <ul><li>Provide all aspects of support (e.g., proactive calendar management, meeting coordination, trouble shooting of conflicts and potential obstacles, complex travel and expense reporting) for multiple executives and investment professionals </li><li> Manage daily workflow of expected and unexpected requests and commitments to ensure accuracy, efficiency and timeliness </li><li>Communicate “on behalf of” at all levels both internally and externally </li><li>Develop and maintain working relationships across business units to facilitate efficiency and problem solving </li><li>Engage with team members to advance best practices and cross-train on new and existing tools </li></ul> The Expertise and Skills You Bring This position requires an experienced administrative assistant who demonstrates professionalism, maturity, enthusiasm, initiative and a high level of energy. 2+ years of executive administrative experience preferred. <ul><li>Strong organizational, time-management, prioritization and project management skills Ability to successfully build relationships and interact positively and effectively across multiple levels Excellent written and verbal communication skills Focus on accuracy and attention to detail </li><li>Patience, creativity, flexibility, and teamwork in scheduling meetings </li></ul><ul><li>Experience in managing sensitive and confidential information </li></ul><ul><li>Initiative and follow through to identify and resolve potential obstacles or conflicts and provide immediate resolution and/or alternatives </li><li>Strong Microsoft Outlook, Word, PowerPoint, Excel and MS Teams skills </li></ul> Education: A bachelor’s degree strongly preferred or related work experience Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Fidelity TalentSource

Executive Assistant

Title: Executive Assistant Asset Management Compliance, Risk and Business Operations – US Administration Team The Executive Assistant position in Fidelity’s Asset Management (AM) division plays a vital role in the company's success. Individuals serving in these positions are part of a larger AM Compliance, Risk and Business Operations global administrative team and recognized by their colleagues as key members of our team. You will have the opportunity to work directly with and provide support to management at all levels of the company and frequently deal directly with customers and business partners as well. The Role Provide advanced and diverse administrative support within Asset Management. This support will include: <ul> <li>Provide all aspects of support (e.g., proactive calendar management, meeting coordination, trouble shooting of conflicts and potential obstacles, complex travel and expense reporting) for multiple executives and investment professionals </li><li> Manage daily workflow of expected and unexpected requests and commitments to ensure accuracy, efficiency and timeliness </li><li>Communicate “on behalf of” at all levels both internally and externally </li><li>Develop and maintain working relationships across business units to facilitate efficiency and problem solving </li><li>Engage with team members to advance best practices and cross-train on new and existing tools </li></ul> The Expertise and Skills You Bring This position requires an experienced administrative assistant who demonstrates professionalism, maturity, enthusiasm, initiative and a high level of energy. 2+ years of executive administrative experience preferred. <ul> <li>Strong organizational, time-management, prioritization and project management skills Ability to successfully build relationships and interact positively and effectively across multiple levels Excellent written and verbal communication skills Focus on accuracy and attention to detail </li><li>Patience, creativity, flexibility, and teamwork in scheduling meetings </li></ul> <ul> <li>Experience in managing sensitive and confidential information </li></ul> <ul> <li>Initiative and follow through to identify and resolve potential obstacles or conflicts and provide immediate resolution and/or alternatives </li><li>Strong Microsoft Outlook, Word, PowerPoint, Excel and MS Teams skills </li></ul> Education: A bachelor’s degree strongly preferred or related work experience Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: South End Recovery ServicesAll Locations: 1601 Washington Street, 79 Paris StreetPosition Summary: The Practice Secretary plays a vital role in supporting the Recovery Services program across both the South End and East Boston locations. This position involves performing a wide range of clerical and reception activities, greeting patients and visitors with excellent customer service, and screening walk-ins to practice. Monday – Friday, 8:00am -5:00pm. Monday-Friday, 8:00-5:00pm and may require flexibility.Essential Duties and Responsibilities:Provider and Patient Support:<ul><li>Effectively screens incoming calls for the department.</li><li>Monitor department/providers schedules and in-basket pools to ensure timely responses.</li><li>Assist with provider inquiries regarding patient scheduling, account status, or referral progress.</li><li>Serve as the first point of contact for patient inquiries and appointment changes.</li></ul>Scheduling &amp; Appointment Management:<ul><li>Schedule, reschedule, and cancel appointments as per provider or patient requests.</li><li>Conducts calls to confirm appointments.</li><li>Handle incoming patient calls and messages regarding appointment inquiries and scheduling changes.</li><li>Track and manage patient follow-ups and cancellations as needed.</li></ul>Documentation &amp; Communication:<ul><li>Sort, fax, and scan patient documents and ensure they are accurately added to patient records.</li><li>Assist with the completion of clinical forms, letters, and other documentation as directed by providers.</li><li>Maintain clear and empathetic communication with patients and staff through written, electronic, and verbal interactions.</li></ul>Collaboration &amp; Teamwork:<ul><li>Interact with/manage inquiries from NH and outside providers to facilitate access to care.</li><li>Work collaboratively with co-workers, share knowledge and expertise, and lend assistance to ensure department goals are met.</li><li>Demonstrate professionalism, courtesy, and positivity in all interactions with patients and colleagues.</li><li>Provide backup support for the East Boston location and assume the responsibilities of the Patient Access Coordinator for the Behavioral Health departments, as needed.</li></ul>Other Duties:<ul><li>Responsible for maintaining, troubleshooting, and obtaining services for equipment and/or facility related issues.</li><li>Keeps track of and orders office supplies, based off assignment.</li><li>Perform any other duties/workflows authorized by management or as needed for the smooth operation of the department.</li><li>Engage in continuous learning and professional development to improve job performance and patient care.</li><li>Participates in required departmental activities and meetings.</li><li>Responsibility to enter and track incident reports for the health center and for BSAS</li><li>Prepares and sends required letters to BSAS, with management assignment.</li><li>Maintain excellent punctuality and attendance.</li><li>Adheres to all NeighborHealth and departmental policies and procedures.</li></ul>Qualifications and Requirements:​EDUCATION:<ul><li>High school diploma or equivalent required; associate's degree in healthcare administration or related field preferred.</li></ul>EXPERIENCE: <ul><li>Previous experience in a healthcare setting.</li></ul>SKILLS/ABILITIES:<ul><li>Strong organizational and multitasking abilities.</li><li>Proficient in Microsoft Office Suite and electronic health record (EHR) systems.</li><li>Excellent communication and customer service skills, with the ability to interact with patients, providers, and staff in a respectful and compassionate manner.</li><li>Detail-oriented, with strong problem-solving skills and the ability to prioritize tasks effectively.</li><li>Ability to work independently and as part of a team in a fast-paced environment.</li><li>Bilingual (English/Spanish) required.</li></ul>

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: South End Washington Primary CareAll Locations: 1601 Washington StreetPosition Summary: A Practice Secretary performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the department. A Practice Secretary utilizes excellent customer service to greet patients and others, and screen walk-ins to the practice. Practice Secretaries report to a Clinical Coordinator.Essential Duties and Responsibilities:<ul><li>Interacts with patients or other staff in a professional and respectful manner, which reflects the needs and concerns of the individual.Consistently provides excellent customer service and makes patients feel welcome. Maintains a positive attitude. Uses communication devices appropriately.</li><li>Promotes a sense of “team work” through demonstration of self-direction and self-motivation. Solves problems independently or knows when to seek consultation.</li><li>Checks out patients in the computer prior to the end of each day and enters requested follow-up, referral, and/or X-file appointments upon check-out.Reviews After Visit Summary instructions with patient as needed.Prints additional labels as needed.</li><li>Responsible for early am chart preparation and other opening/closing procedures.</li><li>Uses computer to schedule, cancel and confirm appointments, to request records, to pull up and print information, to manage X-file appointments and to communicate by email or staff message.</li></ul>Qualifications and Requirements:<ul><li>High School Diploma or GED</li><li>At least one year in a medical office setting</li><li>Demonstrated personal computer skills in a Windows environment required. Medical Terminology preferred</li><li>Bilingual Spanish skills required</li></ul>

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: South End Mental Health Addiction ServicesAll Locations: 1601 Washington StreetPosition Summary: Under the direction of the Chief Behavioral Health Officer, the Administrative Director is an agent of change who oversees the overall clinical quality and operations for the Department of Behavioral Health our South End location, which includes the Integrated Behavioral health, Outpatient therapy, School-based services, specialty, and Telehealth delivered to ages 6+ at all practice locations. The Administrative Director has direct supervisory oversight of NeighborHealth’s South End Behavioral Health services and for the Center of Excellence training team, including the Program Director. This role focuses on enhancing service delivery, workforce development, quality improvement, positive culture, and regulatory compliance. This role involves identifying business development opportunities, providing leadership to clinical and administrative teams, managing budgets, and fostering partnerships with community organizations to improve patient care and access to services.1.Develop and implement strategic plans to enhance service delivery and patient outcomes.2.Assist in implementing and evaluating medical standards, updating protocols, policies, procedures, and patient education materials in collaboration with the Medical Director(s).3.Facilitates in collaboration with the BH Leadership Team EPIC support, training and assistance to BH team and functions as the liaison to the IT Epic training team as indicated.4.In collaboration with the BH Medical Director, designs and implements the BHC and Psychiatric provider orientation and training program for both sites.5.Actively participates in emergency management, regulatory compliance and patient safety programs as a content expert along with other BH leaders for behavioral health-related issues.6.As a member of the BH Project Team works closely with the BH Leadership team and project managers to design, formally request, implement and execute each in project with a high degree of integrity and efficiency.17.Specific to NeighborHealth South End BH, coordinates BH system of care design in collaboration with multidisciplinary departments to ensure clinical delivery of services remains relevant and useful to the patient population served, including school-based services, IBH, Specialty, and all other clinical programs assigned.18.Provides programmatic management and oversight of access and utilization data to the entire integrated Care Team while holding teams accountable for performance outcomes.19.&nbsp;Oversees the development, implementation and sustainability of a Youth Behavioral Health service line, including prevention, intervention, and wrap around services.10.Assists in BH Department fiscal management: participation in the preparation and monitoring of the departmental budget; BHC productivity/utilization review, and documentation/coding/billing practices and improvements.11.Provides high quality clinical supervision to assigned BHCs and students.12.With the BH leadership team members shares on-call responsibilities and provides clinical consultation to BHCs on call as well as to medical colleagues in the management of psychiatric emergencies, urgent clinical matters and highly complex patients.13.Responds to, addresses and resolves, as indicated patient and provider complaints in a timely manner, seeking support and consultation as needed.14.Meets the clinical requirements as delineated in the BHC job description and develops and maintains a practice at an agreed upon percentage of FTE which is subject to modification up or down depending on the evolving demands of the role.15.Identify and pursue business development opportunities to expand services and enhance market presence.16.Build and maintain partnerships with community organizations, healthcare providers, and stakeholders to promote collaboration and resource sharing.17.Provide strong leadership and supervision to clinical and administrative teams, fostering a collaborative environment by driving high performing and high positive teamwork. &nbsp;18.Adheres to all NeighborHealth and departmental policies and procedures.19.Mentors and develops staff to enhance professional growth and improve team performance. Holds team members accountable for underperformance in accordance to NeighborHealth’s policies and procedures.20.Participates in required departmental activities and meetings. Collaborate with clinical teams to integrate services and improve care coordination.21.Lead initiatives for quality improvement and performance metrics.22.Conduct audits and investigations, prepare reports, and implement corrective action plans as needed.23.Performs other related duties as agreed upon and required.Other Duties &amp; ResponsibilitiesOrganizational Competencies1.Reads, understands, and complies with all Organizational, local, State, and Federal policies and procedures and all laws related to position responsibilities and employment at NeighborHealth;2.Upholds procedures and systems to safeguard the confidentiality of&nbsp;all patient and employee information.&nbsp;3.Upholds safety policies, practices, and procedures including safety, fire safety, electrical safety, proper body mechanics and material handling, office/ergonomic safety and other employee safety measures.4.Leads with “grace under pressure” and models “Patients First” approach to healthcare administration.5.Is solution-focused and a problem solver.EDUCATION: Master’s or Doctoral Degree in the Mental Health field. Independent licensure required (LP, LICSW, LMHC, LMFT).EXPERIENCE: Minimum of 5 years' experience working in behavioral healthcare settings. 5 years of progressive management experience with a track record of leading high performing, highly impactful, highly positive teams.SKILLS/ABILITIES:<ul><li>Excellent communication skills and ability to hold teams accountable.</li><li>Agent of change and healthcare innovation.</li><li>Strong organizational and time management skills.</li><li>Proven Ability to prioritize and manage multiple projects and tasks.</li><li>Excellent oral and written communication skills.</li><li>Analytical skills necessary for the gathering and analyzing of data and reports, and to identify trends/issues.</li><li>Comfortable with the pace of primary and emergency care, within an interdisciplinary team.</li><li>Awareness of and demonstrated commitment to the delivery of culturally competent care.</li><li>Proven customer service skills.</li></ul>This position requires onsite presence with hybrid flexibility, as determined by supervisor.

Administrative Director for Behavioral Health-South End

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: South End Recovery ServicesAll Locations: 1601 Washington Street, 79 Paris StreetPosition Summary: Join our vibrant team with NeighborHealth’s Recovery Services programs in the South End and East Boston! This unique role blends backup medical assistance and administrative support with the exciting opportunity to lead support staff and coordinate special projects and activities for the Recovery Services programs and our patients. You'll be part of a mission-driven organization dedicated to promoting and sustaining healthy communities through a compassionate, harm reduction model. This role involves working directly with individuals on their journey through or towards recovery from substance use, celebrating their strengths and milestones, and providing caring support. It's perfect for someone who loves variety, thrives in a team environment, and is passionate about making a positive impact on the lives of others.RESPONSIBILITIES:<ul><li>Balance compassionate tasks. You'll have dedicated time slots to shine as a leader, seamlessly balancing roles as a medical assistant and administrative support, all while coordinating impactful projects that directly benefit our patients and enhance their care experience.</li><li>Collaborate with other medical assistants at our Recovery Services sites to ensure smooth daily operations, including schedule management and daily prep.</li><li>Will provide backup MA coverage during call outs/vacations and general oversite for MA’s at both Recovery Services clinics.</li><li>Help us break down barriers to treatment and make healthcare more accessible for everyone!</li><li>Prepare and organize materials for our weekly team rounds/case review – your chance to shine!</li><li>Assist with coordinating and scheduling our meetings and trainings, ensuring these key events run smoothly and contribute to our team's success.</li><li>Manage patients' monthly injectable medication care, including scheduling, prior authorizations, and coordination with pharmacies/insurance companies.</li><li>Interface with specialty pharmacies regarding medication delivery, storage, and refills.</li><li>Provide problem-solving support for patients and external partners, including insurance companies and pharmacies.</li><li>Opportunity to get involved in grant applications, activities, and tracking/reporting grant progress and quarterly data.</li><li>Oversee the ordering of supplies and patient education materials.</li><li>Maintain and organize records, including patient logs, tracking logs, data review, and report creation.</li><li>Implement program/health center policies, BSAS guidelines, and other patient materials.</li><li>Collaborate with quality improvement teams to meet quality indicators.</li><li>Assist in policy and regulation compliance and workflow development.</li></ul><ul><li>Many learning and training opportunities available when you are part of our passionate team. Learn about harm reduction and various treatment options with us!</li><li>Maintain a professional, courteous, and positive manner with all contacts.</li><li>Greet patients with respect and courtesy, both in person and on the phone.</li><li>Work collaboratively with co-workers to achieve common goals, share knowledge and expertise, and offer assistance as needed.</li></ul>The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. &nbsp;This is not a comprehensive listing of all responsibilities and duties which may be assigned by the Supervisor.EDUCATION:- High School Diploma or G.E.D.- Graduation from a Certified Medical Assistant Program- BCLS certification (per department policy).- Bilingual skills preferred.EXPERIENCE: Two years as a Medical Assistant, with six months at East Boston Neighborhood Health Center.SKILLS/ABILITIES: Meets medical assistant skill level with addition of demonstrated leadership ability.Travel: This role will require some backup coverage and support to both locations of the Recovery Services Program in the South End and East Boston.

Medical Assistant, Clinical Administrator

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Part timeDepartment: Emergency DepartmentAll Locations: 10 Gove Street – Taylor BuildingPosition Summary: The Clerical Associate works together with other staff in the department promote a positive atmosphere that enhances efficient workflow through good teamwork. The Clerical Associate performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the Specialty Department.Essential Duties and Responsibilities:<ul><li>Answers phones in a courteous and professional manner, using the four-part greeting, which includes name, and department title. Screens and redirects call appropriately.</li><li>Composes and types detailed and accurate messages using the staff messaging system, and the Telephone Encounter. Calls patients as requested by a practice staff person. Manages both specialty appointment reminders and appointment recall system (waitlist). Review emails received on a daily basis.</li><li>Uses computer to schedule, cancel, and confirm appointments; to request records, to pull up and print information, and to communicate by e-mail. Maintains the practice files.</li><li>Interacts with patients or other staff in a professional manner, and recognizes the needs and concerns of the individual. Consistently provides excellent customer service and makes patients feel welcome. Maintains a positive attitude. Uses communication devices appropriately.</li></ul>Qualifications and Requirements:<ul><li>High School Diploma or G.E.D.</li><li>At least six (6) months in customer service or an office.</li><li>Demonstrated telephone skills (i.e. call screening, message taking, and giving), in a professional manner.</li><li>Familiarity with the use of personal computers in a Windows environment.</li><li>Bilingual skills (Demographic level) preferred.</li></ul>Rate: &nbsp;Starting at $18.00, and up to $27.00 based on experience

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