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Position SummaryThe Patient Services Representative (PSR) represent the face of Proliance Surgeons and the first impression for our patients and their loved ones.&nbsp; The PSR acts as a liaison associate for patient appointments, accommodation, and access to the physician.&nbsp; This includes booking appointments including follow-ups, greeting patients, using appropriate medical terminology while verifying eligibility, processing necessary information to support that activity, and triaging with physicians and medical assistants on acute scheduling problems.Travel between Wallingford and Ballard offices required, based on business needs.Key Duties and ResponsibilitiesThe key duties and responsibilities of the Patient Services Representative include, but are not limited to:<ul><li>Provide exemplary customer service, both in person and on the phone.</li><li>Greet and direct patients, vendors, and visitors. </li><li>Follows established protocols to schedule patient appointments, check in/verify information for established and new patients, confirm insurance/referral, ensures consent forms and all patient information are up to date in practice management software and electronic medical record systems</li><li>Answers multiline phone system and screens calls as necessary. Answers phones in a pleasant, timely manner, takes messages, schedules patient appointments in accordance with office scheduling policies, and directs calls/messages to appropriate staff or physicians. Identify payor source, verify insurance eligibility and financial status</li><li>Enter personal health information and financial information into practice management system with a high rate of accuracy; complies with federal and local laws to ensure patient privacy</li><li>Assist patients with check-in process, completion of paperwork or forms, when necessary </li><li>Proactively communicates status of appointments, wait times, or cancelled or rescheduled appointments</li><li>Review records for completeness, print necessary updates and put records in order</li><li>Review physician clinic schedule for accuracy</li><li>Collects and posts co-pays, coinsurances, pre-payments and balances due on patient accounts</li><li>Facilitate flow of patients by coordinating with medical assistants and clinical team</li><li>Schedule appointments, conferences and meetings in person, as requested</li><li>Schedule interpreters for patient appointments as needed</li><li>Complete duties and assist others as directed</li><li>Must follow all policies as introduced during new associate On-Boarding, updated real time and outlined in Associate Handbook</li></ul>Education/Experience<ul><li>High School Diploma or the Equivalent</li><li>1-2 years relevant experience in public contact, preferably in medical office environment</li><li>Minimum 1-year front office or reception experience, medical preferred </li><li>Practice Management and experience (desired)</li></ul>Knowledge, Skills and Abilities<ul><li>Superior customer service</li><li>Great interpersonal skills; demonstrating patience, composure, and cooperation; working well with all patients, physicians and staff.</li><li>Adherence to all safety, risk management and precautionary procedures (OSHA/WISHA), including the consistent respect for confidentiality (HIPAA)</li><li>Use time efficiently, with attention to quality, detail, accuracy and completion</li></ul><ul><li>Willing and able to be flexible with working varied hours and dependable with attendance</li><li>Ability to remove oneself personally from given situations, remaining objective</li><li>Able to adapt to change, delays or unexpected events while maintaining a positive mindset</li><li>Clear oral and written communication</li><li>Ability to provide feedback to improve performance</li><li>Self-motivated; able to work independently, measure self against standard of excellence, overcome obstacles and challenges with little supervision</li><li>Ability to prepare records in accordance with detailed instructions</li><li>Must be able to type with speed and accuracy</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

Proliance Surgeons

Patient Services Rep / Medical Receptionist / Call Center

Position SummaryThe Administrative Assistant supports several of the company’s central office staff including but not limited to the Senior EA, EA, and HR Managers with a variety of recurring and non-recurring tasks. Acknowledge requests for assistance, clarify expectations with respect to deliverables and deadlines, and keep the requesting party apprised of the status.Key Duties and ResponsibilitiesThe key duties and responsibilities of the Administrative Assistant include, but are not limited to:<ul><li>Screening incoming calls and emails in Reception Inbox and Proliance Inbox</li><li>Maintain kitchen and bathrooms, ordering supplies, coordinating with building for maintenance etc.</li><li>Assist in scheduling and supporting meetings, including reserving space on &amp; offsite, arranging catering</li><li>Prepare expense reports</li><li>Make travel arrangements&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </li><li>Maintain CSO Shared &amp; Reserved Parking information</li><li>Maintain CSO vendor info pertaining to kitchen, building, and supply room and communicate with the vendor as needed</li><li>Assist HR with employee relations communications to care centers and CSO</li><li>Assist EA’s with logistics on projects </li><li>Process and approve badge requests daily **</li><li>Coordinating parking and new hire orientation for CSO</li><li>Routing of all mail, faxes, and packages delivered to CSO</li><li>Assisting with facility management and communication **</li><li>Assist in the coordination of team events, social activities, and employee recognition</li><li>Fulfill other duties as assigned</li></ul>Education/Experience<ul><li>Bachelor’s or associate degree preferred</li><li>3+ years of Administrative Assistant experience, ideally in a professional services environment<ul><li>Executive level support preferred</li></ul></li><li>Prior healthcare experience a plus</li></ul>Knowledge, Skills and Abilities<ul><li>Professional, courteous demeanor</li><li>Positive attitude and high energy</li><li>Passionate and proactive about solving problems, adding value and delivering superior results</li><li>Ability to multi-task and prioritize competing demands</li><li>Attention to detail</li><li>Strong verbal and written communication skills</li><li>Understands what s/he doesn’t know and what questions to ask to reach well informed decisions</li><li>Unquestioned ethics, integrity and discretion</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

2 Administrative Jobs in Seattle, WA, USA