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At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We’re about loving what you’re doing today and preparing you for what you’ll be doing tomorrow. Are you ready to be a Roadie?Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest experience, apply today!As a Service Manager your responsibilities would include:<ul><li>Driving sales, steps of service, and guest satisfaction</li><li>In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times</li><li>Providing or directing all Front of House training</li><li>Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline</li><li>Managing liquor orders and controlling liquor costs</li><li>Enforcing applicable liquor laws and Responsible Alcohol Service guidelines</li><li>Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones</li><li>Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees.</li><li>Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant</li><li>Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff</li><li>Understanding, managing, and practicing safe food handling procedures</li></ul>At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:<ul><li>A choice of medical plans that are best in class</li><li>Dental and Vision Insurance</li><li>Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave</li><li>Adoption Assistance</li><li>Short-Term and Long-Term Disability</li><li>Life, Accident and Critical Illness Insurance</li><li>Identity Theft Protection</li><li>Employee Assistance Program</li><li>Business Travel Insurance</li><li>401(k) Retirement Plan</li><li>Flexible Spending Accounts</li><li>Tuition Reimbursements up to $5,250 per year</li><li>Monthly Profit-Sharing Program</li><li>Quarterly Restricted Stock Units Program</li><li>Many opportunities to support your community</li><li>Annual holiday bonus</li></ul>We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.

Texas Roadhouse

Service Manager

At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We’re about loving what you’re doing today and preparing you for what you’ll be doing tomorrow. Are you ready to be a Roadie?Texas Roadhouse is looking for a Restaurant Manager to oversee both Front of House and Back of House operations and be responsible for making sure that Legendary Food and Legendary Service are adhered to at all times. If you are an experienced Restaurant Manager with a passion for guests and working in a kitchen, apply today!As a Restaurant Manager, your responsibilities would include:<ul><li>Manage hourly employees, including conducting performance evaluations, coaching and discipline</li><li>Reviewing applications, interviewing, and hiring or making recommendation to hire hourly employees</li><li>Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant</li><li>Driving sales, steps of service, and guest satisfaction</li><li>Providing, directing, and scheduling Front of House and Back of House training</li><li>Supervise and oversee the production and preparation of food in a manner consistent with established recipes and procedures</li><li>Conducting formal line Taste &amp; Temps</li><li>Enforcing appropriate security measures at the restaurant so that the safety of our employees and guests are maintained at all times</li><li>Manage food, supplies, and liquor costs by conducting weekly inventory</li><li>Understanding, managing, and practicing safe food handling procedures</li><li>Creating a safe, fun, and clean work environment for the staff in a manner consistent with our core values and operational goals</li></ul>At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:<ul><li>A choice of medical plans that are best in class</li><li>Dental and Vision Insurance</li><li>Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave</li><li>Adoption Assistance</li><li>Short-Term and Long-Term Disability</li><li>Life, Accident and Critical Illness Insurance</li><li>Identity Theft Protection</li><li>Employee Assistance Program</li><li>Business Travel Insurance</li><li>401(k) Retirement Plan</li><li>Flexible Spending Accounts</li><li>Tuition Reimbursements up to $5,250 per year</li><li>Monthly Profit-Sharing Program</li><li>Quarterly Restricted Stock Units Program</li><li>Many opportunities to support your community</li><li>Annual holiday bonus</li></ul>We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.

Restaurant Manager

Castle Biosciences Earns "Top Workplaces USA Award" for Phoenix, Pittsburgh, and Friendswood!You won't find a work culture and benefits package like ours every day. Come join our team and a group of colleagues who love working at Castle!Learn more at <a href="http://www.CastleBiosciences.com" target="_blank">www.CastleBiosciences.com</a>Castle Biosciences Inc. is growing, and we are looking to hire an IT, AI Engineer working from our Phoenix, AZ office location. Why Castle Biosciences?Exceptional Benefits Package:<ul><li>Excellent Annual Salary + 20% Bonus Potential</li><li>20 Accrued PTO Days Annually</li><li>10 Paid Holidays</li><li>401K with 100% Company Match up to 6%</li><li>3 Health Care Plan Options + Company HSA Contribution</li><li>Company Stock Grant Upon Hire</li></ul>A DAY IN THE LIFE OF AN IT, AI EngineerA typical day for an AI Engineer in this role involves designing and fine-tuning large language models, developing agent-based systems to automate workflows and decision-making, and collaborating with stakeholders to identify business needs. The majority of this role's time will be focused on discovering, evaluating, and deploying generative AI tools that streamline business processes, including researching new frameworks, testing feasibility through proof-of-concepts, and implementing them into production workflows. The AI Engineer will also integrate these tools into existing systems to improve efficiency and productivity, while ensuring solutions are reliable, scalable, and aligned with governance standards. In addition, they monitor deployed models for performance, address issues such as drift or bias, maintain MLOps pipelines, and document workflows to support cross-team communication, all while staying engaged with emerging AI trends.QUALIFICATIONS<ul><li>Bachelor's, Master's, or PhD in Computer Science, Data Science, Machine Learning, or related field OR relevant experience.</li><li>Strong expertise in large language models, agentic frameworks, and orchestration systems.</li><li>Experience with LangChain, AutoGen, CrewAI, or similar orchestration libraries, as well as Copilot Studio.</li><li>Knowledge of prompt engineering, fine-tuning, and tool augmentation for LLMs.</li><li>Familiarity with RPA platforms (UiPath, Automation Anywhere) and AI-driven workflow automation.</li></ul>*Please see the full success profile at the end of the job ad.TRAVEL<ul><li>As needed &lt; 5%</li></ul>SCHEDULE<ul><li>Typically, Monday through Friday in office 8-hour workday, exempt position, working from the Phoenix, AZ office location.</li></ul>READY TO JOIN OUR BIOTECH TEAM?We truly appreciate your time. If this feels like the right opportunity for you, we'd love for you to complete our mobile-friendly application. We're excited to learn more about you and look forward to connecting soon!Castle Biosciences Awards and Research Developments!WORK AUTHORIZATIONAll candidates must be legally authorized to work in the United States. Currently, Castle Biosciences does not sponsor H-1B visas, OPT, or employment-related visas.ABOUT CASTLE BIOSCIENCES INC.At Castle, it all comes down to people. After all, disease doesn't just happen - it happens to people. We believe that disease management and treatment decisions can be better informed through a person's unique biology, which is revealed through the scientific rigor of our innovative, laboratory-developed tests. We are committed to empowering healthcare providers and patients with the goal of improved outcomes. Every employee at Castle has an impact on patient care, and we work to ensure that everyone finds their work to be both challenging and rewarding. We behave with integrity and treat our colleagues with respect and kindness. Our culture fosters an environment of trust, transparency, and collaboration. We prioritize and encourage internal growth and professional development.Castle Biosciences is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail <a href="mailto:ReasonableAccommodationsRequest@castlebiosciences.com" target="_blank">ReasonableAccommodationsRequest@castlebiosciences.com</a>.This email was created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.** No third-party recruiters, please

Castle Biosciences

IT, AI Engineer (PHX)

Take your career further with McLane! McLane teammates, the driving force behind our success, are diverse professionals who work together seamlessly to keep our operations running smoothly. As a teammate, you will pair your dedication, expertise, and collaborative spirit with your fellow teammates to serve America's most beloved brands. McLane leaders think long-term, act with purpose, and inspire high performance. They lead with accountability, communicate clearly, and drive results through collaboration, innovation, and continuous growth. They empower each teammate to learn from industry leaders, develop their skills, and build lasting connections nationwide. As the Training Generalist, you will impact teammate's lives by assisting them with skill building, career growth, and other professional development and training. Implement division operations training via stand-up facilitation, workshops,eLearning, coaching, and OJT. Provide non-operational training to staff as required. Benefits you can count on: <ul><li>Day 1 Benefits: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance </li><li>Paid time off begins day one.</li><li>401(k) Profit Sharing Plan after 90 days.</li><li>Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!</li></ul> What you'll do as a Training Generalist: <ul><li>Provide just-in-time training solutions aligned with Division business goals and teammate learning needs. </li><li>Work with leadership to identify learning gaps through formal/informal needs analysis and observation, and in collaboration with the L&amp;OD team </li><li>Provide performance consulting: determine, by training needs analysis/root cause analysis, whether the performance gaps are training-related or system issues and pursue an effective intervention. </li><li>Consult with the L&amp;OD team to recommend and deliver learning or other systemic interventions to improve productivity in existing workforce. </li><li>Use a variety of training-retention methods, including skills checks, mentoring, and developing the training skills of on-the-job trainers and subject matter experts. </li><li>Work with Leadership and Organizational Development (L&amp;OD) team to deliver Train-the-Trainer sessions for Operations and Transportation department trainers. </li><li>Create training materials and/or act as subject-matter expert in curriculum development projects led by the Leadership &amp; Organizational Development Team. </li><li>Work with the L&amp;OD Team to implement training via Electronic Learning Management system (ELM), the company's Learning Management System. </li><li>Maintain accurate records of all training activities in the company Learning Management System (ELM). </li><li>Ensure accuracy in reporting of teammate assignments, Safety Training completion rates, and audit requirements. </li><li>Generate and distribute learning reports and hoc reports as requested during Division audits and assist with interpretation of the reports. </li><li>Participate in Safety Committee meetings to determine training opportunities. </li><li>Provide training support to meet all regulatory and safety compliance required by DOT, OSHA, and company best practices. </li><li>Conduct routine route rides and warehouse days with teammates/Drivers to provide reinforce operations standards. </li><li>Contribute regularly to internal communication efforts (i.e., division newsletter, Merit Magazine articles, etc.) to ensure consistency in training. </li><li>Assist newly-hired teammates in becoming proficient in their roles </li><li>Collaborate with the L&amp;OD team to design and support career development and individual development plans and other employee learning efforts. </li><li>Participate in train-the-trainer skill-building events as scheduled. </li><li>Execute other projects and initiatives to support the HR team as needed. </li></ul> Qualifications you'll bring as a Training Generalist: <ul><li>Bachelor's Degree Preferred. (5 or more years of experience, in lieu of a degree) </li><li>3 years experience and working knowledge of learning and development, preferably in a warehouse environment. </li><li>Demonstrate solid communication skills (verbal and written) required for conductions training sessions, OJT/one-on-one training, and communication with organizational leadership. </li><li>Strong working knowledge of office software (Word, Excel, PowerPoint, etc.). </li><li>Working knowledge of a Learning Management System (ELM in McLane) preferred. </li><li>Familiar with warehouse and transportation operations, technology, and software preferred. </li><li>This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.</li></ul> Fit the following? We want you here! <ul><li>Teamwork oriented </li><li>Organized </li><li>Problem solver </li><li>Detailed </li></ul> Our roadmap. Our story. We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture. Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. For our complete EEO and Pay Transparency statement, please visit <a href="https://www.mclaneco.com/legal/employment/" target="_blank">https://www.mclaneco.com/legal/employment/</a>

McLane

Training Generalist

The Service Operations Administrator plays a critical role in supporting the daily operations of the service department. This position is responsible for managing and maintaining the accuracy of Repair Orders (ROs) within both CDK and Tools platforms, ensuring alignment and compliance with internal policies and industry standards. The ideal candidate is detail-oriented, highly organized, and capable of providing administrative support across multiple service functions.Key Responsibilities:<ul><li>Open CDK Repair Orders to mirror Tools Repair Orders in real time, ensuring seamless integration and accuracy across platforms.</li><li>Review and audit completed Repair Orders from the previous day for completeness, accuracy, and compliance with company, warranty, and regulatory standards.</li><li>Validate that all relevant documentation—including parts, labor, and service details—is properly recorded in both CDK and Tools ROs at the time of closing.</li><li>Ensure strict adherence to AutoNation policies, warranty requirements, and industry standards for all service documentation.</li><li>Provide administrative support to the Service Leadership team, assisting with various duties as needed to ensure smooth operations.</li><li>Support service and fleet teams in scheduling, dispatching, and other key operational activities.</li><li>Handle incoming phone calls professionally and assist with general inquiries when necessary.</li><li>Assist the Operations Manager with additional projects and tasks as assigned.</li></ul> Qualifications:<ul><li>High school diploma or equivalent; associate or bachelor's degree preferred.</li><li>Experience in automotive service operations, administration, or a related field is a plus.</li><li>Proficiency with service management software (e.g., CDK) and Microsoft Office Suite.</li><li>Strong attention to detail and organizational skills.</li><li>Ability to multitask in a fast-paced environment.</li><li>Excellent communication and interpersonal skills.</li><li>Team-oriented with a proactive and flexible attitude.</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Service Operations Administrator

The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment. Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.Sell with Confidence. Grow with AutoNation.AutoNation is redefining the car-buying experience—and we need driven, customer-focused professionals to help us lead the way. With nationwide inventory and a supportive team, you’ll have everything you need to succeed.Why You’ll Love Working Here:<ul><li>Competitive benefits</li><li>Career paths into finance, management, and beyond</li><li>A culture built on trust, transparency, and teamwork</li></ul>What We’re Looking For:<ul><li>Strong communication and interpersonal skills</li><li>A desire to help people and exceed expectations</li><li>Sales or customer service experience preferred</li></ul>Apply now and start building a career with purpose and potential.With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal. Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.<h2>What are the requirements for this job?</h2><ul><li>High school diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>Drive to set and achieve targeted goals</li><li>Prior sales experience, retail preferred</li><li>Demonstrated communication, consultative, interpersonal and organizational skills</li><li>The willingness to follow up with customers</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and an acceptable, safe driving record</li><li>Why should I come work for AutoNation?</li><li>You want to work for a car dealer that has a strong moral compass and treats all of its associates with respect</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Automotive Sales Associate - AutoNation Nissan Tempe

Working in our no-haggle sales environment, the F&amp;I Manager makes credit decisions, submits deals to our lenders for approval and helps bridge disconnects in the sales process. With your background in automotive sales or finance, you’ll find the right finance and insurance products for every customer, no matter what their situation.<h1>Lead the Future of Automotive Retail.</h1>At AutoNation, innovation drives everything we do—from automotive retail to vehicle service to automotive finance. As a Fortune 200 company, we’re looking for leaders who are ready to shape the future of automotive retail.<h1>Why You’ll Love Working Here:</h1><ul><li>National scale with entrepreneurial spirit</li><li>Inclusive culture and diverse leadership</li><li>Competitive compensation and benefits</li><li>Opportunities to make a real impact</li><li>Our values and culture</li></ul><h1>What We’re Looking For:</h1><ul><li>Proven leadership experience</li><li>Strategic thinking and execution skills</li><li>Passion for innovation and people development</li></ul>Explore leadership opportunities at AutoNation today.<h1>What will I do every day?</h1><ul><li>Welcome customers to the store and transition them from Sales to Finance during their vehicle purchase process</li><li>Work directly with our employees and customers to develop relationships</li><li>Determine customer financing needs and payment options&nbsp;based on a consultative interview process</li><li>Present a fully transparent pricing menu to customers detailing their financing options and products</li><li>Process finance transactions and ensure 100% compliance with all state and federal laws and regulations</li><li>Follow up with customers to ensure satisfaction</li><li>Build rapport with customers to create a base of referrals</li><li>Set and achieve targeted sales goals</li><li>Gain superior product knowledge to effectively help customers</li><li>Ensure that all administrative processes are handled in a timely fashion and in compliance with company policy</li><li>Provide an exceptional customer experience to drive loyalty</li><li>What are the requirements for the F&amp;I Manager?</li><li>High school diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>Ability to set and achieve targeted goals</li><li>Highly detail-oriented and organized</li><li>Prior sales experience preferred but not required</li><li>Demonstrated communication, consultative, interpersonal and organizational skills</li><li>Experience and desire to work with technology</li><li>Why should I come work for AutoNation?</li><li>You want to work for a car dealer that has a strong moral compass and treats all its associates with respect</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Finance Manager - AutoNation Toyota Tempe

Automotive Sales Associate - AutoNation Toyota Tempe

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.Positions in Risk Management lead the development of credit, operational, enterprise, and fraud policies designed to profitably grow the portfolio, while ensuring excellent customer experience. These policies utilize mathematical models and other techniques to understand and predict customer behavior. At the Analyst level, the employee does not have a people leadership role but is often viewed as an emerging expert in the field. Focuses are on resolution of complex problems, conducting analyses, recommending changes to policies, and establishing procedures that affect immediate organization.How will you make an impact in this role?<ul><li>Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.</li><li>The successful candidate will serve a key role on the Fraud Servicing Strategy and Capabilities team within Fraud Risk Management. The incumbent will&nbsp;drive change through the development of servicing strategies and capability enhancements with the primary objective of reducing fraud losses while enabling continued billed business. This will require expertise in pulling, analyzing, and concisely summarizing big data. The role will also have multiple cross functional responsibilities requiring cohesive collaboration and communication with colleagues in Fraud Operations, Fraud Strategy, Fraud Capabilities, Global Commercial Services, and Product Development.</li><li>Controlling fraud losses while promoting a positive customer experience is a balancing act. Project management with the ability to pivot when necessary is needed to execute deliverables on time. The incumbent will need to be able to define problem statements and keep a customer-focused mindset while conducting E2E case reviews, ultimately translating findings into action plans that reduce fraud while improving customer experience.</li></ul>Job Responsibilities:<ul><li>Develop and support the implementation of fraud risk management strategies including the design of customer communication strategy and Point-of-sale controls</li><li>Lead the design and execution of the risk capabilities required to support new process enhancements</li><li>Create and review portfolio MIS. Conduct regular case reviews to identify opportunities and drive effective risk strategies</li><li>Partner with Decision Science, Fraud Servicing and Operations, Risk Capabilities, and other Risk strategy teams to build effective fraud servicing controls to mitigate losses&nbsp;</li><li>Minimum Qualifications</li><li>Successful candidate should possess minimum of 1 year of experience in Risk Management in the card industry or a Bachelor’s degree in Engineering, Mathematics, Statistics, Economics, Finance, Business Analytics or related fields.</li><li>Preferred&nbsp;Qualifications</li><li>Ability to use SQL, Python /MLS or other programming languages to draw insights from big data&nbsp;</li><li>Extensive knowledge in Microsoft Suite (Excel and PowerPoint)</li><li>Strong interpersonal, written, and verbal communication skills</li><li>Highly motivated individual with excellent problem-solving skills</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

American Express

Sr Analyst- Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;The Finance Data Science and Analytics organization is seeking a Manager to join the CMV &amp; Analytics team dedicated to investment support for our US Commercial business. The primary responsibility of this role will be to own the Cardmember Value [CMV] process for SBS Cobrand Prospect acquisitions.How will you make an impact in this role?The focus of this role will be to deliver data-driven analytics to inform the optimal allocation of our investment resources for US Commercial Cards. This includes owning the behavioral forecasting used for the semi-annual CMV Refresh process, ad-hoc analytical projects to evaluate performances of specific Marketing campaigns, and working with partner teams to improve the operational flow and technological capabilities used within the forecasting process, while also strengthening the governance supporting the process.The ideal candidate will bring a unique balance of strong analytical skills combined with sophisticated communication skills. They will play a key role in shaping our Marketing investment strategy by providing the analytical rigor required to ensure US Commercial makes informed decisions to drive accretive profitability while increasing investment efficiency.Minimum Qualifications:<ul><li>Bachelor's degree in finance or related field&nbsp;</li><li>Exceptional data analytic skills</li><li>Link data outputs to applied business solutions and recommendations</li><li>Ability to communicate complex ideas into actionable insights for senior audiences</li></ul>Preferred Qualifications:<ul><li>Working knowledge of SQL, Python, and TM1</li><li>Ability to build relationships across a variety of stakeholders with the capability to influence people across all levels of the organization</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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