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Description:
CIVIC CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.&nbsp; ABOUT THE POSITIONThe Home Equity Line of Credit (HELOC) Loan Processor is responsible for managing all post-approval processing activities required to move Home Equity Line of Credit (HELOC) applications toward closing. This includes communicating with members to collect stipulations, ordering and reviewing property-related due diligence, validating title and insurance documentation, and coordinating internally to ensure loans are ready for document generation and funding. This position is critical to ensuring lien perfection, regulatory compliance, and timely closings. The HELOC Loan Processor supports both digital and branch-referred HELOC applications within a centralized loan fulfillment model and works closely with internal teams and external service providers. NORMAL DAY-TO-DAY WORK<ol><li>Serve as the primary point of contact for members following loan approval, guiding them through the documentation and stipulation collection process needed to proceed to closing.</li><li>Order and track third-party due diligence including title search or preliminary title report, flood zone determinations, property tax verification, property valuations or AVMs (as applicable), and proof of current homeowner’s insurance.</li><li>Review title documentation to confirm clear ownership, no outstanding liens or judgments, legal description accuracy, and acceptable lien position for recording.</li><li>Coordinate with title companies or legal vendors to resolve title exceptions, unpaid liens, or other curative items.</li><li>Review homeowner’s insurance and, when required, flood insurance to confirm appropriate dwelling coverage, Civic listed as mortgagee/loss payee, and that deductibles meet internal guidelines.</li><li>Validate that all underwriting conditions and stipulations have been received, complete, and properly documented before submission to closing preparation.</li><li>Maintain digital loan files and documentation in the loan origination system (LOS), ensuring files are updated in real time and fully complete.</li><li>Coordinate with internal teams—including Underwriting, Fulfillment, and Post-Closing—to ensure loan files are clean, compliant, and ready for closing document generation.</li><li>Track closing timelines and escalate any delays, missing items, or document issues to the Loan Processing Lead or appropriate parties.</li><li>Follow up on trailing items after closing, including title policy delivery and recorded mortgage/deed verification to confirm lien perfection.</li><li>Participate in training sessions and process updates to maintain accuracy, efficiency, and compliance with changing HELOC guidelines or regulations. Assist in quality control reviews, document imaging, and audit preparation as needed.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>1 – 3 years of HELOC or mortgage processing experience in a centralized lending environment.</li><li>Strong knowledge of home equity lending documentation including title review, insurance validation, and lien perfection practices.</li><li>Familiarity with HELOC compliance and due diligence requirements including TRID, RESPA, ECOA, and related federal/state regulations.</li><li>Experience working with members to collect documentation and manage pipeline expectations professionally and accurately.</li><li>Proficiency in loan origination systems (LOS) and digital document platforms.</li><li>Excellent attention to detail and organizational skills to manage a high-volume pipeline.</li><li>Strong communication and problem-solving skills for working with members and external vendors.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer).</li><li>&nbsp;Travel required on occasion.</li></ol>Here are a few qualities we’d LIKE for you to have to make you more suited for this position.<ol><li>Credit Union experience preferred, particularly in a digital or centralized lending model.</li><li>Exposure to Fiserv Velocity or similar LOS platforms.</li><li>Familiarity with e-signature or remote notarization processes.</li><li>Experience coordinating title curative work or lien release follow-up.</li><li>Bilingual (Spanish) is a plus.</li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:&nbsp;Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609&nbsp;<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>

Requirements:
 PI279845953

Local Government Federal Credit Union

HELOC Loan Processor

Description:
Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.&nbsp; ABOUT THE POSITIONThe Consumer Loan Officer is a centralized role responsible for guiding members through the consumer lending process with a consultative and relationship-based approach. This position is a key part of the credit union’s centralized lending strategy and focuses on managing primarily digital loan applications, with some referrals from physical branches. The Consumer Loan Officer is responsible for reviewing applications prior to underwriting, contacting members to confirm loan purpose and structure, ensuring stipulations are gathered post-approval, and providing follow-up on both approvals and denials. This role plays a critical part in helping members navigate their borrowing journey, aligning their needs with the right loan product, and ensuring clarity and completeness at every step. NORMAL DAY-TO-DAY WORK<ol><li>Review assigned digital and branch-submitted loan applications to ensure the selected product, amount, and term align with the member’s financial needs and objectives.</li><li>Contact members to engage in consultative discussions related to loan purpose, product fit, or clarification prior to underwriting submission.</li><li>Work collaboratively with Consumer Underwriting to ensure applications are accurate and complete, and proactively gather missing information or documents needed for decisioning. Support fulfillment and underwriting partners by submitting well-prepared, accurate, and complete applications. Proactively follow up with members on approved loans to explain terms, verify member intent, and collect any stipulations needed to move the loan to closing.</li><li>Contact members on declined loan applications (as applicable) to explain the outcome and offer guidance on improving future approval chances.</li><li>Utilize the loan origination system (LOS) and internal workflows to update application status, document member interactions, and route applications appropriately. Adhere to all regulatory and internal policies when collecting, documenting, or communicating with members.</li><li>Maintain knowledge of all consumer lending products—including unsecured term loans, personal lines of credit, auto loans, and HELOCs—to support members in product selection.</li><li>Meet productivity and service level expectations for daily contact volume, turnaround time, and member satisfaction.</li><li>Participate in training and coaching sessions to maintain proficiency in underwriting principles, loan structuring, and credit fundamentals.</li><li>Contribute to process improvement initiatives by identifying trends, bottlenecks, or opportunities for better member communication.&nbsp;</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>&nbsp;1 – 3 years of experience in consumer lending or member service roles involving lending conversations, including 1-3 years at a financial services organization.&nbsp;</li><li>Working knowledge of consumer loan products including personal loans, auto loans, and HELOCs.</li><li>Strong communication skills, with the ability to explain loan terms, credit decisions, and stipulation requirements clearly.</li><li>Familiarity with credit reports, DTI calculations, and basic underwriting principles.</li><li>Ability to use loan origination systems and CRM tools to document member contact and update application status.</li><li>High attention to detail, organizational skills, and the ability to manage a high volume of applications in a fast-paced, centralized environment.</li><li>Member-focused mindset with a consultative, empathetic approach to lending.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer).</li><li>Travel required on occasion.</li></ol> Here are a few qualities we’d LIKE for you to have to make you more suited for this position.<ol><li>Credit Union experience preferred, particularly in a digital or centralized lending model.</li><li>Exposure to Fiserv Velocity or similar LOS platforms.</li><li>Bilingual (Spanish) is a plus.</li><li>Familiarity with digital member interactions, including secure messaging platforms or digital follow-up tools.</li><li>Ability to analyze credit reports and make basic recommendations on loan alternatives.</li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:&nbsp;Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609&nbsp;<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>

Requirements:
 PI279792359

Consumer Loan Officer

Description:
 OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. The Civic Advisor will be a part of the member’s journey in exploring financial goals, building trust through operational soundness and becoming a frontline touchpoint for members and staff. At the core, the Civic Advisor will embody Civic’s values, policies and vision while fostering an inclusive environment for both branch staff and members. NORMAL DAY-TO-DAY WORK<ol><li>Demonstrates exceptional member service by providing personalized solutions, creating memorable interactions and exceeding member expectations.</li><li>Builds and fosters relationships with current and potential members to increase their financial well-being.</li><li>Exhibits adept recognition and adjustment to member needs while employing active listening techniques to effectively de-escalate member concerns. Conducts thorough research to address and resolve member inquiries, preparing necessary documentation as needed.</li><li>Maintains and balances assigned cash drawer daily, while following operational procedures and cash limits. Participates in opening and closing procedures, as needed.</li><li>Accurately processes member transaction requests and responds to member inquiries via various channels in a timely manner.</li><li>Provides lobby support and maintains a strong knowledge of products and services available to Civic members, including current promotions. Inform members about products and services other than those requested based on the member’s financial information.</li><li>Assists with in-person opening of deposit and loan accounts by ensuring all information is received timely and accurately processed.</li><li>Explains loan programs to member, evaluates their needs and recommends loan options. Complete member and loan applications and escalate to the lending department as necessary.</li><li>Participate in beta-testing for possible workflow and process improvement and provide feedback to internal/external resources as needed.</li><li>Educates members on digital solutions by providing self-service alternatives to manage finances at their convenience.</li><li>Participates in required meetings and trainings while promoting a positive team environment. Shares knowledge of member feedback and effective practices.</li><li>Collaborates with internal departments to provide a closed-loop experience for member requests.</li><li>Complies with regulation, policies, procedure and operational guidelines. Proactively assesses and mitigates operational risks, ensuring compliance with regulations, audit requests and implements security measures when appropriate.</li></ol> JOB QUALIFICATIONSHere are a few qualifications you MUST have to be qualified for this position.<ol><li>Minimum 1 – 3 years of customer service experience, or a Bachelor’s degree.</li><li>High school diploma or equivalent.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li><li>Demonstrated strong customer service skills.</li><li>Notary Public in North Carolina, or ability to achieve in the first 6 months of employment.</li><li>PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol> Here are a few qualifications we’d LIKE for you to have.<ol><li>Credit Union member service experience.</li><li>Knowledge of financial products and services, mobile and on-line banking a plus.</li></ol>If you have questions about this position description, please feel welcome to ask. You can reach HR at:Human Resources3600 Wake Forest Rd, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>

Requirements:
 PI279792374

Member Service Advisor, Murphy (Branch Advisor)

Description:
CIVIC CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Facilities Maintenance Technician will be responsible for providing hands-on support to Civic’s various building infrastructure, including corporate buildings and Credit Union branches. This individual will work under the Facilities team to diagnose, troubleshoot, and provide maintenance to building mechanical, plumbing, and electrical. The Facilities Maintenance Technician will also work collaboratively with the Facilities team to ensure Civic buildings are operating smoothly, identify areas for building maintenance improvement, and provide support to staff members regarding various facilities requests. NORMAL DAY-TO-DAY WORK<ol><li>Provide support in facilities management methodology and practices including site maintenance, physical security, health and safety, space planning, environmental stability and other work environment priorities.</li><li>Create and track work requests in an automated database. Collect and quantify detailed facility information at each location, identify and self-perform replacement and repair actions and support vendor preventative and corrective maintenance of building equipment.</li><li>Collect and support staff/tenant inquiries in an expeditions manner, enforce and update building standards as outlined at each respective facility, identify facility and control system deficiencies and recommend upgrades to enhance equipment reliability, overall safety and security of the Credit Union.</li><li>Perform basic repairs of plumbing and electrical equipment and performance associated preventive maintenance.</li><li>Support daily facilities operations, maintenance and repair actions on equipment, systems and grounds throughout our facilities.</li><li>Work with tenants for routine and non-routine support of common facilities related matters.</li><li>Assist with onboarding new staff in relationship to space planning and coordinate with HR and Technology on any special requirements.</li><li>Conduct periodic building inspections under the direction of Facilities management for condition, health, safety and security deficiencies utilizing designated checklists.</li><li>Coordinate the Credit Union’s vehicle fleet operations, including assessing fleet updates, maintenance and replacement needs.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONS Here are a few skills you MUST have to be qualified for this position.<ol><li>Highschool Diploma or Equivalent.</li><li>Minimum 1-3 years’ experience in Facilities Management, BMS, Fire systems, and supporting various facilities related areas.</li><li>Must possess the knowledge and demonstrate the basic building maintenance skills such as, but not limited to replacing switches and receptacles, lighting repairs, repairing plumbing and drain fixtures, basic knowledge of building automation systems, and install and repair basic door hardware (e.g., locksets, closures and cylinders). Be proficient with the use of LOTO and NFPA 70-3. (Arc flash hazard). Familiar with Occupation and Safety and Health Administration (OSHA) regulations</li><li>Must be able to be on-call as needed, 24/7, on a rotating basis.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer).</li><li>Travel required on occasion.</li></ol> Here are a few qualities we’d LIKE for you to have to make you more suited for this position.<ol><li>Familiarity with the building project management and construction.</li><li>OSHA 30 certified.</li><li>Certified Maintenance Reliability Professional, and/or Energy Professional designation.</li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>

Requirements:
 PI279760892

Facilities Maintenance Technician

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?AMEX Assurance Co. (AAC) provides insurance protection for American Express Card Members through implicit card benefits, and fee/add-on insurance products to both Card Members and non-Card Members. This exciting opportunity will reside in the Claim and Servicing Operations department of AAC, and primary responsibilities will include Claims special servicing responsibilities such as OFAC review, billing reconciliation, claims operational support reporting oversight, claims audit reviews for retail and specialty lines products. This role provides an exciting opportunity to also handle claims for the Retail and specialty lines products in the AMEX Assurance Co. Insurance portfolio on an as needed basis.&nbsp;Your duties may include but are not limited to:<ul><li>Investigation of policy and product information by using tools available.</li><li>Maintaining state compliance for reporting, Medicare, insurance claims and audit functions relative to the AAC claims team.</li><li>Decision making of claims for these products, as well as direct phone interaction with the customer to ensure timely decisions</li><li>Researching claims operational report data for compliance and regulatory adherence.</li><li>Compliance process mapping, testing and reporting</li><li>This position requires previous insurance experience.&nbsp;</li><li>This is currently a hybrid position. This position is currently based in Phoenix, AZ and the ideal candidate will work at least 3 days onsite / 2 days remotely. The hours of operation are: Monday - Friday - 6:00am - 5:00pm, with rotational weekends.&nbsp;&nbsp;</li></ul>Minimum Qualifications:<ul><li>Customer First Principles demonstrated through excellent verbal, written and interpersonal communication skills</li><li>Passion for exceptional service</li><li>Strong phone skills</li><li>Ability to adapt to multiple demands, shifting priorities and rapid changes in workflow</li><li>Ability to demonstrate initiative with minimal supervision to drive results</li><li>Strong problem-solving skills, time management and organizational skills</li><li>Superior level of accuracy and attention to detail.</li><li>Strong proficiency in PC skills, including MS Word and Excel</li><li>1 year of Insurance or Customer Service industry</li><li>A current Claims Adjuster License is a plus</li><li>If a license is not currently held, the applicant must be able to obtain the necessary license during the time frame allowed prior to training.&nbsp;Upon hiring, candidate will have 2 attempts to pass the Arizona Licensing exam.&nbsp;&nbsp;If the exam to obtain your license cannot be passed, within 2 attempts, employment will be terminated.</li></ul>Salary Range: $26.20 to $43.87 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Insurance Claims Adjuster

Job Description and RequirementsThe Mortgage Loan Servicing Specialist will be responsible for the servicing of portfolio mortgage loans and loans sold to external investors.Essential Functions and Responsibilities:<ul><li>Answer calls, chats, and e-mails related to portfolio mortgage loans and loans sold to external investors.</li><li>Process payments and payoffs.</li><li>Facilitate disbursements for hazard, flood, and windstorm insurance payments from the borrower’s escrow account and monitor insurance on non-escrow mortgage loans.</li><li>Process advances on HELOC loans.</li><li>Process modification requests on portfolio mortgage loans.</li><li>Review insurance claim checks up to $5,000.</li><li>Process requests for termination of Private Mortgage Insurance and removal of escrow.</li><li>Process release of liens on mortgage loans.</li><li>Image documents into OnBase and Encompass.</li><li>Maintain a high level of member service in a call center/work group environment.&nbsp;</li><li>All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).</li></ul>Requirements:<ul><li>High School Diploma or GED</li><li>Minimum of 6 months of member/customer service experience</li><li>Ability to use phone and automated loan system effectively</li><li>Strong interpersonal, communication, and organization skills</li><li>Ability to manage a heavy workload in a fast paced environment</li><li>Strong proficiency with Excel, Outlook, Word and DocuSign</li><li>Must be available to work on Saturdays as needed</li></ul>Preferred:<ul><li>Bi-Lingual in English/Spanish </li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

RBFCU

Mortgage Loan Servicing Specialist

Description:
CIVIC CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Loan Payments Processor is responsible for accurately and efficiently posting physical loan payments received for consumer loan products, including credit cards, HELOCs, personal loans, and first mortgages. This role also assists in processing lockbox payment files and supports daily reconciliation of payment activity. The Loan Payments Processor helps maintain accurate member records by ensuring all payments are applied in accordance with loan terms and internal procedures. This position also assists with payoff support, returned payments, and documentation review in coordination with Loan Operations and Collateral Management. NORMAL DAY-TO-DAY WORK<ol><li>Post incoming physical loan payments to the appropriate accounts, including payments for credit cards, HELOCs, first mortgages, and unsecured consumer loans.</li><li>Review and assist with processing daily lockbox payment files by validating payment details and applying batch payments through the core system.</li><li>Verify payment amounts and due dates to ensure proper allocation of principal, interest, and escrow (if applicable).</li><li>Identify and escalate payment exceptions such as missing account numbers, overpayments, or duplicate submissions to the Senior Loan Payments Processor or Consumer Loan Operations Manager.</li><li>Respond to internal inquiries regarding payment status, posting corrections, and returned items.</li><li>Assist in researching member payment issues by reviewing account history and payment documentation.</li><li>Support the processing of loan payoffs by generating payoff requests and ensuring account activity is frozen once paid in full.</li><li>Prepare and maintain documentation for payment batches, corrections, and exception tracking in accordance with audit requirements.</li><li>Scan and index physical payment documents and correspondence for record retention. Follow up on missing or incomplete payment information as needed.</li><li>Participate in cross-training and supports other servicing tasks within the Loan Payments area.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>1 – 3 years of experience in loan servicing, payment processing, or back-office financial operations.</li><li>Knowledge of consumer loan payment application methods, including amortized and revolving credit structures.</li><li>Familiarity with basic reconciliation and audit trail documentation.</li><li>Ability to follow established procedures and prioritize daily payment activity.</li><li>Attention to detail and accuracy in handling member financial data.</li><li>Basic computer proficiency, including use of core banking or servicing systems and document imaging tools.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer).</li><li>Travel required on occasion.</li></ol>Here are a few qualities we’d LIKE for you to have to make you more suited for this position.<ol><li>Prior experience with credit union systems such as DNA, or similar system.</li><li>Familiarity with lockbox processing and batch reconciliation.</li><li>Understanding of payoff request workflows and collateral release timelines.</li><li>Ability to identify and research payment discrepancies independently.</li><li>Bilingual (Spanish) is a plus.</li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>

Requirements:
 PI279672946

Loan Payments Processor

At West Coast University, we share a passion for students and transforming healthcare education! As a leader for a certified Great Place to Work, you will join a collaborative, student-centric culture valuing academic integrity, mutual respect, student learning, service, responsiveness, innovation, diversity, and stewardship.  As a part of this team, you will guide students to do more than change their own lives – you will help change the lives of every patient they care for throughout their career.You will make an impact by:  &nbsp;<ul><li>Delivering and maintaining a comprehensive NCLEX (National Council Licensure Examination) Success Plan and developing strategies to improve NCLEX testing for the pre-licensure West Coast University Nursing program.</li><li>Evaluating the effectiveness of initiatives, creates new methods to improve NCLEX performance and proposes developments in curriculum to address NCLEX subject matter areas.</li><li>Overseeing, supervises and manages NCLEX Faculty Coordinators and Students at Risk for NCLEX failure, for the culminating assessment of programmatic competence, serves as a mentor and facilitator for faculty; and enables an environment which fosters creativity, responsiveness, and self-responsibility.</li><li>Conducting and monitoring remediation workshops and tutorials and developing methods to ensure graduates pass NCLEX with a satisfactory level of performance of state average or above pass rate for first time test-takers.</li></ul>Your Experience Includes: &nbsp;<ul><li>At least one year’s previous experience, within the previous five years, as a registered nurse providing direct patient care or equivalent experience and/or education, as determined by the Board of Registered Nursing.&nbsp;</li><li>At least three years’ experience teaching courses related to nursing or a course which includes practice in teaching nursing.</li><li>At least one year’s previous experience working with or in clinical sites, placing students, and coordinating related documents preferred.</li><li>Knowledge of state, federal and local laws/regulations relating to programs, governmental compliance, and other regulatory standards such as Board of Registered Nursing (BRN), professional nursing accreditors, WASC and other related accreditation standards.&nbsp;</li></ul>&nbsp;Education: &nbsp;<ul><li>Master’s degree in nursing from an accredited college or university which includes course work in nursing, education or administration required.&nbsp; Doctorate preferred.</li></ul>Licensure:<ul><li>Current Registered Nurse License required in state of employment.</li><li>Must have approval by the Board of Registered Nursing as a faculty to teach one of the pre-licensure content areas prior to assuming the role of Manager of NCLEX Success.</li><li>Current CPR Card.</li></ul>#HEJ#LI-DL1Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

West Coast University

Manager, NCLEX Success

OverviewThe Proactive Partner. You’re a star when it comes to creating new relationships and expanding existing connections. As an expert in home finance, you enjoy being the trusted advisor and guide, while helping members find the loans that best fit their financial future. Our team at OnPoint Community Credit Union has been dedicated to making our members’ financial dreams a reality for over 80 years. Working together, we can further strengthen the mission we have for our community. We’re also devoted to being a fabulous place to work. We value your expertise as Mortgage Loan Officer and invite you to explore and grow your career with OnPoint. Responsibilities&nbsp;<ul><li>Identifies, develops and maintains a quality pipeline of member relationships that serves as a recurring source of referrals for new mortgage lending opportunities.</li><li>Attracts new mortgage loan originations by developing relationships within the community, specifically within the real estate community; making sales calls to prospective business partners.</li><li>Conducts interviews with prospective borrowers in order to analyze financial and credit reports, tax returns, verifications, etc. and determine member financing objectives, advise members of product/pricing policies and guidelines and gather any additional required information.</li><li>Ensures exceptional member service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements.</li><li>Demonstrates a commitment to professional ethics, complying with all federal and state compliance policies and adhering to all requirements.</li></ul>Knowledge, Skills, and Abilities:<ul><li>Thorough understanding of conventional and government lending practices, policies and guidelines from origination through closing.</li><li>Must be detail-oriented.Ability to be self-directed, efficient, and meet deadlines.</li><li>Ability to manage a heavy pipeline of 40 plus loans.</li><li>Highly organized with the ability to prioritize multiple competing tasks and verbal and written communication skills.</li><li>Demonstrated math and accounting skills.</li></ul>Qualifications<ul><li>High School diploma or GED required.</li><li>Minimum of 3 years Conventional and FHA-insured real estate lending experience, with knowledge of processing underwriting and/or closing procedures.</li></ul>Compensation for this role is primarily commission-based.At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.JobFamilyOnPoint MortgageJobFunctionOnPoint MortgagePayTypeHourly

OnPoint Community Credit Union

Mortgage Loan Officer - Johnson Creek

Description:
ABOUT THE POSITIONThe Salesforce Developer will be responsible for designing, developing, testing, and implementing customized solutions within the Salesforce platform to meet the credit union's specific business needs. This individual will work closely with stakeholders, including business analysts, project managers, and other developers, to ensure successful delivery of Salesforce solutions that streamline operations, enhance customer experience, and drive business growth.NORMAL DAY-TO-DAY WORK<ol><li>Design, develop, test, and deploy Salesforce solutions using Apex, Visualforce, Lightning Components, and other Salesforce technologies.</li><li>Customize Salesforce applications to support various business processes, including but not limited to customer relationship management, sales automation, and marketing automation.</li><li>Collaborate with business analysts and end-users to gather and analyze requirements, propose solutions, and translate business needs into technical specifications.</li><li>Configure and customize Salesforce features, such as workflows, process builder, validation rules, and data models, to optimize platform functionality.</li><li>Integrate Salesforce with external systems and third-party applications using APIs, web services, and middleware tools.</li><li>Perform code reviews, debugging, and troubleshooting to ensure high-quality deliverables and adherence to best practices.</li><li>Maintain and enhance existing Salesforce implementations, including resolving defects, implementing enhancements, and providing ongoing support.</li><li>Stay up-to-date with Salesforce releases, new features, and industry best practices to continuously improve Salesforce solutions and drive innovation.</li><li>Collaborate with cross-functional teams, including business stakeholders, IT teams, and external vendors, to deliver integrated solutions that meet business objectives.</li><li>Provide technical expertise and guidance to junior developers and support staff, fostering knowledge sharing and skills development within the team.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>4 – 6 years’ experience developing custom solutions on the Salesforce platform, including Apex, Visualforce, Lightning Components, and Salesforce APIs.</li><li>Salesforce Certified Platform Developer I professional certification or ability to acquire certification within one year of employment.</li><li>Strong understanding of Salesforce architecture, data model, and security model.</li><li>Proficiency in web technologies including HTML, CSS, Apex, Visualforce, JavaScript, Python, Lightning Components, and Salesforce APIs.</li><li>Experience developing custom solutions and configuration for the Salesforce platform including workflows, process builder, validation rules, and custom objects.</li><li>Experience with Salesforce integration tools and techniques, such as Salesforce Connect, REST/SOAP APIs, and middleware platforms (e.g., MuleSoft, Informatica).</li><li>Excellent problem-solving skills and ability to analyze complex business requirements and technical challenges.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol>­Here are a few qualities we’d LIKE for you to have to make you more suited for this position.<ol><li>Bachelor's degree in Computer Science, Information Systems, or related field.</li><li>Salesforce Advanced Developer certifications (e.g., Salesforce Certified Platform Developer II).</li><li>Experience working in the credit union or financial services industry, with knowledge of regulatory requirements and industry best practices.</li><li>Experience in AMPscript and Guide Template Language (GTL).</li><li>Familiarity with Salesforce Financial Services Cloud or other industry-specific Salesforce products.</li><li>Experience with Agile software development methodologies, such as Scrum or Kanban.</li><li>Knowledge of DevOps practices and tools for Salesforce development, such as Salesforce DX, Jenkins, and Git.</li></ol>

Requirements:
 PI279484139

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