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Description: OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. The Civic Advisor will be a part of the member's journey in exploring financial goals, building trust through operational soundness and becoming a frontline touchpoint for members and staff. At the core, the Civic Advisor will embody Civic's values, policies and vision while fostering an inclusive environment for both branch staff and members. NORMAL DAY-TO-DAY WORK<ol><li>Demonstrates exceptional member service by providing personalized solutions, creating memorable interactions and exceeding member expectations.</li><li>Builds and fosters relationships with current and potential members to increase their financial well-being.</li><li>Exhibits adept recognition and adjustment to member needs while employing active listening techniques to effectively de-escalate member concerns. Conducts thorough research to address and resolve member inquiries, preparing necessary documentation as needed.</li><li>Maintains and balances assigned cash drawer daily, while following operational procedures and cash limits. Participates in opening and closing procedures, as needed.</li><li>Accurately processes member transaction requests and responds to member inquiries via various channels in a timely manner.</li><li>Provides lobby support and maintains a strong knowledge of products and services available to Civic members, including current promotions. Inform members about products and services other than those requested based on the member's financial information.</li><li>Assists with in-person opening of deposit and loan accounts by ensuring all information is received timely and accurately processed.</li><li>Explains loan programs to member, evaluates their needs and recommends loan options. Complete member and loan applications and escalate to the lending department as necessary.</li><li>Participate in beta-testing for possible workflow and process improvement and provide feedback to internal/external resources as needed.</li><li>Educates members on digital solutions by providing self-service alternatives to manage finances at their convenience.</li><li>Participates in required meetings and trainings while promoting a positive team environment. Shares knowledge of member feedback and effective practices.</li><li>Collaborates with internal departments to provide a closed-loop experience for member requests.</li><li>Complies with regulation, policies, procedure and operational guidelines. Proactively assesses and mitigates operational risks, ensuring compliance with regulations, audit requests and implements security measures when appropriate.</li></ol> JOB QUALIFICATIONSHere are a few qualifications you MUST have to be qualified for this position.<ol><li>Minimum 1 – 3 years of customer service experience, or a Bachelor's degree.</li><li>High school diploma or equivalent.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li><li>Demonstrated strong customer service skills.</li><li>Notary Public in North Carolina, or ability to achieve in the first 6 months of employment.</li><li>PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol> Here are a few qualifications we'd LIKE for you to have.<ol><li>Credit Union member service experience.</li><li>Knowledge of financial products and services, mobile and on-line banking a plus.</li></ol>If you have questions about this position description, please feel welcome to ask. You can reach HR at:Human Resources3600 Wake Forest Rd, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI277361499

Local Government Federal Credit Union

Member Service Advisor, Murphy (Branch Advisor)

About Us: Mitsubishi Logisnext Americas Inc. has helped customers Move The World Forward for more than 100 years as a technology-driven forklift manufacturer. In addition to being a forklift manufacturer, we are also a total solutions provider offering scalable products and services from material handling and automation to extensive fleet support. About the role: We’re building something that matters—an intelligence layer for real-world operations where safety, performance, and productivity intersect. As the AI/ML Data Scientist leading our applied analytics team, you’ll do more than train models—you’ll shape how organizations interpret and act on complex machines and behavioral data. In this role, you’ll apply your expertise to solve problems that directly affect the movement of goods, the efficiency of workforces, and the uptime of critical equipment. You’ll lead a team tasked with turning raw telemetry into insight, building the algorithms, systems, and interfaces that connect people to the information they need—before they even know they need it. This is your opportunity to find meaning not just in data, but in your career—by driving real-world outcomes, influencing product vision, and building a high-performing team. What you will do: <ul><li>Lead and manage the applied analytics team, including Data Engineering and Prompt Engineering. Provide direction, mentorship, performance feedback, and resource planning to ensure team success.</li><li>Design, build, and deploy machine learning models to drive diagnostic, predictive, and prescriptive insights based on operational, behavioral, and event-based data.</li><li>Shape and guide the analytics product roadmap in partnership with Product, Engineering, and Business stakeholders—ensuring ML/AI development aligns with platform strategy and stakeholder needs.</li><li>Work hands-on with data, including exploration, feature engineering, experimentation, and model refinement—ensuring solutions are accurate, scalable, and production-ready.</li><li>Collaborate with internal and third-party partners to align data models, AI/ML use cases, and product integrations with broader ecosystem objectives.</li><li>Contribute to the development of user-facing AI interfaces, such as natural language experiences, intelligent recommendations, and analytics workflows.</li><li>Represent the analytics function internally and externally, including presentations to stakeholders, customers, and executive leadership.</li></ul> When &amp; Where: <ul><li>This position can be based out of the&nbsp;Houston, TX, Marengo, IL, or Grand Rapids, MI office.</li><li>This is a hybrid position (3 days per week in office, 2 days working from home).</li><li>Up to 20% travel may be required, including some international travel.</li></ul> What you need to have: <ul><li>Bachelor’s degree in a technical or quantitative field, such as Computer Science, Data Science, Engineering, or Statistics</li><li>7+ years of experience</li><li>Proven experience building and deploying machine learning models in production environments (e.g., predictive, diagnostic, time-series models)</li><li>Strong proficiency in Python and modern ML frameworks (e.g., scikit-learn, PyTorch, TensorFlow)</li><li>Experience working with real-world, high-volume, structured and semi-structured datasets, ideally involving sensor or operational data</li><li>Hands-on expertise in feature engineering, data exploration, and statistical analysis</li><li>Demonstrated ability to lead and develop technical teams, including mentoring and resource planning</li><li>Experience aligning AI/ML solutions to product strategy, stakeholder needs, and real-world use cases</li><li>Demonstrated ability to lead a team while actively contributing as a hands-on practitioner, comfortable setting vision, delegating, &amp; deep technical work</li></ul> What would be nice to have: <ul><li>Master’s or Ph.D. in a relevant technical field</li><li>Experience with natural language processing or LLM-based applications, including prompt design or retrieval-augmented generation</li><li>Familiarity with telemetry, IoT, or time-series data from physical systems or connected devices</li><li>Exposure to ML Ops workflows (e.g., model versioning, monitoring, retraining strategies)</li><li>Experience integrating third-party data sources into ML models or product analytics</li><li>Understanding of analytics product development cycles, including UX, feedback loops, and iterative design</li></ul> What we offer: <ul><li>Medical, dental, and vision benefits&nbsp;</li><li>Paid Vacation, Sick Time, and Paid Holidays </li><li>Profit Sharing Opportunities</li><li>Flexible Spending and HSA Accounts</li><li>401k with automatic company contribution and company match</li><li>Short-term and long-term disability insurance</li><li>Life, Dependent Life, and AD&amp;D Insurance</li><li>Paid Parental Leave (Includes 6-8 weeks of maternity leave and 5 days of paternity leave)</li><li>Employee Assistance Program </li><li>Employee Discounts</li><li>On-site fitness center (Houston)</li><li>On-the-job training and development</li></ul> The base salary for this position ranges from $150,000 to $190,000 annually. The specific salary for a successful candidate will depend upon, among other legitimate factors, education, training, and/or experience.Additionally, employees are eligible for an annual discretionary bonus. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Equal Opportunity Employer/Veterans/Disabled Agency Disclaimer: Mitsubishi Logisnext Americas Inc. does not accept unsolicited resumes from third party vendors. Any unsolicited resumes from a third party will become the property of the company to use at the company’s discretion, with the understanding that Mitsubishi Logisnext Americas, Inc. will not be billed a fee for any such resumes. If a company is designated as an approved vendor, then said company can only provide assistance on those positions requested via a formal written agreement of support.

Mitsubishi Logisnext Americas Inc.

Senior Manager, Generative AI/ML Data Scientist

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?AMEX Assurance Co. (AAC) provides insurance protection for American Express Card Members through implicit card benefits, and fee/add-on insurance products to both Card Members and non-Card Members. This exciting opportunity will reside in the Claim and Servicing Operations department of AAC, and primary responsibilities will include administrative and operational support for teams handling adjudication of insurance policies and claims; this role provides an exciting opportunity to contribute to the operational success and efficiency of AMEX Assurance Co. Insurance portfolio.&nbsp;Your duties may include but are not limited to:<ul><li>Maintaining state compliance and company service levels in all activities and engagements. </li><li>Provide critical administrative and operational support Amex Assurance Claims team and leadership. </li><li>Collaborate effectively with members of claims, compliance, regulatory and back-office support teams as well as multilevel leadership. </li><li>Coordinate and reconcile account activities and validations for card members and customers associated with embedded card benefits as well as fee based insurance products. </li><li>Manage workload distribution reporting and compliance as related to statutory and/or company guidelines and service level agreements. </li><li>Responsible for timely and accurate Medicare and other State or Federal claims data reporting and validation. </li><li>Maintain results at meets or above across multiple KPIs </li><li>Manage additional administrative duties for the insurance and benefits claims teams such as control reports, correspondence review and distribution, etc. </li></ul>This position is based in Phoenix, AZ and the ideal candidate will work 3 days onsite / 2 days remotely. The hours of operation are:&nbsp; Monday - Friday 6am-5pm MST - with rotational weekends.&nbsp;&nbsp;Minimum Qualifications:<ul><li>Customer First Principles demonstrated through excellent verbal, written and interpersonal communication skills</li><li>Passion for exceptional service</li><li>Ability to multi-task and execute against deadlines </li><li>Strong phone skills</li><li>Ability to adapt to multiple demands, shifting priorities and rapid changes in workflow</li><li>Team player with willingness to assist with projects beyond immediate job scope. </li><li>Strong problem-solving skills, time management and organizational skills</li><li>Demonstrate sound decision making and creative problem-solving skills </li><li>Superior level of accuracy and attention to detail.</li><li>Strong proficiency in PC skills, including MS Word and Excel</li><li>6-12 months of demonstrated administrative assistant experience required&nbsp;&nbsp;</li></ul>Preferred Qualifications:<ul><li>1-2 years of Insurance or Banking industry experience preferred&nbsp;</li></ul>Salary Range: $20.00 to $33.65 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Representative - Insurance Customer Care (Admin Assistant) Phoenix, AZ Hybrid

Description: OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. The Civic Advisor will be a part of the member's journey in exploring financial goals, building trust through operational soundness and becoming a frontline touchpoint for members and staff. At the core, the Civic Advisor will embody Civic's values, policies and vision while fostering an inclusive environment for both branch staff and members. NORMAL DAY-TO-DAY WORK<ol><li>Demonstrates exceptional member service by providing personalized solutions, creating memorable interactions and exceeding member expectations.</li><li>Builds and fosters relationships with current and potential members to increase their financial well-being.</li><li>Exhibits adept recognition and adjustment to member needs while employing active listening techniques to effectively de-escalate member concerns. Conducts thorough research to address and resolve member inquiries, preparing necessary documentation as needed.</li><li>Maintains and balances assigned cash drawer daily, while following operational procedures and cash limits. Participates in opening and closing procedures, as needed.</li><li>Accurately processes member transaction requests and responds to member inquiries via various channels in a timely manner.</li><li>Provides lobby support and maintains a strong knowledge of products and services available to Civic members, including current promotions. Inform members about products and services other than those requested based on the member's financial information.</li><li>Assists with in-person opening of deposit and loan accounts by ensuring all information is received timely and accurately processed.</li><li>Explains loan programs to member, evaluates their needs and recommends loan options. Complete member and loan applications and escalate to the lending department as necessary.</li><li>Participate in beta-testing for possible workflow and process improvement and provide feedback to internal/external resources as needed.</li><li>Educates members on digital solutions by providing self-service alternatives to manage finances at their convenience.</li><li>Participates in required meetings and trainings while promoting a positive team environment. Shares knowledge of member feedback and effective practices.</li><li>Collaborates with internal departments to provide a closed-loop experience for member requests.</li><li>Complies with regulation, policies, procedure and operational guidelines. Proactively assesses and mitigates operational risks, ensuring compliance with regulations, audit requests and implements security measures when appropriate.</li></ol> JOB QUALIFICATIONSHere are a few qualifications you MUST have to be qualified for this position.<ol><li>Minimum 1 – 3 years of customer service experience, or a Bachelor's degree.</li><li>High school diploma or equivalent.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li><li>Demonstrated strong customer service skills.</li><li>Notary Public in North Carolina, or ability to achieve in the first 6 months of employment.</li><li>PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol> Here are a few qualifications we'd LIKE for you to have.<ol><li>Credit Union member service experience.</li><li>Knowledge of financial products and services, mobile and on-line banking a plus.</li></ol> If you have questions about this position description, please feel welcome to ask. You can reach HR at: Human Resources3600 Wake Forest Rd, Raleigh, NC 27609 <a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI277279859

Member Service Advisor, Raleigh (Branch Advisor)

Description:CIVIC CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Human Resources Business Partner plays a critical role in supporting the full-cycle employee experience and day-to-day human resources operations. This individual will have knowledge of state and federal laws, rules, regulations, and procedures affecting the practice and administration of human resources policies and programs. The Human Resources Business Partner will work collaboratively with HR management to plan, organize, and administer human resources activities that support business goals and objectives. NORMAL DAY-TO-DAY WORK<ol><li>Provide support to employees in the areas of recruitment, onboarding, performance development, compensation, benefits, staff engagement, and employee relations. </li><li>Partner with organization leaders to provide staffing and recruiting support. Continually evaluate team structure and job design while being mindful of headcount forecasting and organizational goals. Identify and implement tactics to select and maintain a diverse workforce.</li><li>Administer employee benefit programs by providing support during open enrollment, life events, and troubleshooting employee benefit questions and concerns. </li><li>Support annual performance management program and merit process. Strengthen formal and informal performance review processes throughout the organization. </li><li>Maintain a strong pulse on employee climate due to issues or trends, while seeing opportunities for improvement. Recommend new approaches, policies and procedures for continual improvements in departmental efficiency and provided services.</li><li>Identify and address critical organizational and people issues. Work with management to remove barriers impeding the success of the business. Deliver short-term solutions, while also solving for long-term problems by addressing immediate challenges and underlying issues.</li><li>Communicate on behalf of HR to the organization, ensuring a tailored style based on the audience.</li><li>Mentor HR Coordinators and lead specialized projects as needed. Serve as a strategic partner to HR leadership in evaluating success of current initiatives and recommending methods to drive change for organizational success.</li><li>Assist with employee engagement activities and various HR initiatives that support organizational goals and promote Civic's culture.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>Minimum 4 – 6 years' experience in Human Resources.</li><li>Proficient in MS Office Suite and knowledge of HRMS systems.</li><li>Familiar with standard Human Resources concepts, practices and procedures. </li><li>Must maintain a high degree of confidentiality. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer).</li><li>Travel required on occasion.</li></ol> Here are a few qualities we'd LIKE for you to have to make you more suited for this position.<ol><li>Bachelor's degree preferred.</li><li>PHR and/or SHRM-CP preferred.</li><li>Strong customer service skills.</li><li>Strong initiative and ability to multi task. </li><li>Strong verbal and written communication skills.</li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at: Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609 <a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI277254687

Human Resources Business Partner

Job Title Insurance Authorization Specialist/UKHC Requisition Number RE50464 Working Title Department Name M3350:Radiation Medicine Services Work Location Lexington, KY Grade Level 07 Salary Range $17.50-27.31/hour Type of Position Staff Position Time Status Full-Time Required Education HS Click here for more information about equivalencies: <a href="https://hr.uky.edu/employment/working-uk/equivalencies" target="_blank">https://hr.uky.edu/employment/working-uk/equivalencies</a> Required Related Experience 4 yrs Required License/Registration/Certification None Physical Requirements Sitting for long periods. Shift 8a-430p Job Summary The Radiation Medicine Clinic is currently seeking an Insurance Authorization Specialist to provide standardization, quality, expertise and customer service focus to our medical departments. This position will have frequent contact with customers/patients, faculty, physicians, and University personnel. The role will work with third party payers and providers to ensure payment of tests and procedures prior to administration of test and/or procedures. Duties for this position include confirming all necessary information needed to properly perform and identify billing information needed to maintain compliance with institutional, state, and federal practices. This position will work with third party payers and providers while obtaining and sharing current guidelines. Basic coding knowledge and proficiency in medical terminology is preferred and recommended. Excellent customer service skills are required. Primary responsibilities will include obtaining pre-certification and pre-authorization of test and medication requests by medical providers as well as working with medical providers to find suitable alternatives to tests or medications that do not meet pre-certification or pre-authorization requirements. This position will require the ability to sit for long periods of time and work in a fast-paced environment. The qualified individual must enjoy working in a team-oriented environment and be able to communicate with a diverse patient/customer population. Skills / Knowledge / Abilities Knowledge and experience in medical coding (ICD-10 and CPT) as well as medical terminology is highly recommended. Excellent communication skills and the ability to multi-task and stay organized in a fast-paced environment are needed, as well as knowledge of the insurance authorization process. This position requires exceptional customer service skills. Does this position have supervisory responsibilities? No Preferred Education/Experience Associate degree in a healthcare-related field and at least five years of healthcare employment experience preferred; understanding of CPT, ICD-9 and ICD-10 codes highly preferred. Deadline to Apply 08/18/2025 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco &amp; Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Insurance Authorization Specialist/UKHC

Description:OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. The Civic Advisor will be a part of the member's journey in exploring financial goals, building trust through operational soundness and becoming a frontline touchpoint for members and staff. At the core, the Civic Advisor will embody Civic's values, policies and vision while fostering an inclusive environment for both branch staff and members. NORMAL DAY-TO-DAY WORK<ol><li>Demonstrates exceptional member service by providing personalized solutions, creating memorable interactions and exceeding member expectations.</li><li>Builds and fosters relationships with current and potential members to increase their financial well-being.</li><li>Exhibits adept recognition and adjustment to member needs while employing active listening techniques to effectively de-escalate member concerns. Conducts thorough research to address and resolve member inquiries, preparing necessary documentation as needed.</li><li>Maintains and balances assigned cash drawer daily, while following operational procedures and cash limits. Participates in opening and closing procedures, as needed.</li><li>Accurately processes member transaction requests and responds to member inquiries via various channels in a timely manner.</li><li>Provides lobby support and maintains a strong knowledge of products and services available to Civic members, including current promotions. Inform members about products and services other than those requested based on the member's financial information.</li><li>Assists with in-person opening of deposit and loan accounts by ensuring all information is received timely and accurately processed.</li><li>Explains loan programs to member, evaluates their needs and recommends loan options. Complete member and loan applications and escalate to the lending department as necessary.</li><li>Participate in beta-testing for possible workflow and process improvement and provide feedback to internal/external resources as needed.</li><li>Educates members on digital solutions by providing self-service alternatives to manage finances at their convenience.</li><li>Participates in required meetings and trainings while promoting a positive team environment. Shares knowledge of member feedback and effective practices.</li><li>Collaborates with internal departments to provide a closed-loop experience for member requests.</li><li>Complies with regulation, policies, procedure and operational guidelines. Proactively assesses and mitigates operational risks, ensuring compliance with regulations, audit requests and implements security measures when appropriate.</li></ol> JOB QUALIFICATIONSHere are a few qualifications you MUST have to be qualified for this position.<ol><li>Minimum 1 – 3 years of customer service experience, or a Bachelor's degree.</li><li>High school diploma or equivalent.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li><li>Demonstrated strong customer service skills.</li><li>Notary Public in North Carolina, or ability to achieve in the first 6 months of employment.</li><li>PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol> Here are a few qualifications we'd LIKE for you to have.<ol><li>Credit Union member service experience.</li><li>Knowledge of financial products and services, mobile and on-line banking a plus.</li></ol> If you have questions about this position description, please feel welcome to ask. You can reach HR at:Human Resources3600 Wake Forest Rd, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI277202524

Member Service Advisor, Greensboro (Branch Advisor)

USRC's greatest strength in being a leader in the dialysis industry is our ability to recognize and celebrate the differences in our diverse workforce. We strongly believe in recruiting top talent and creating a diverse and inclusive work climate and culture at all levels of our organization. SUMMARYThe Senior Insurance Manager is responsible for assisting the VP, Risk Management with managing U.S. Renal Care's insurance coverages other than health care benefits. U.S. Renal Care is seeking a high-performing individual to join a team of management professionals to support U.S. Renal Care's Corporate Insurance team. The Senior Insurance Manager will assist in the ongoing evaluation of the existing insurance program, analyzing premium and exposure growth, and identifying gaps in coverage. This role is hybrid and candidates should reside in Dallas/Fort Worth area commutable to our Corporate Office in Plano, TX.Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.<ul><li> Provide consultative support on contract reviews to all departments within the organization.</li><li> Communicate effectively with junior team members and hold them accountable for their performance.</li><li> Advise various departments on policy and procedures.</li><li> Assist in writing, maintaining, and updating procedures for the Risk department.</li><li> Support and assist the VP, Risk in implementing and managing the Insurance Program.</li><li> Work with Risk management education and safety and the VP of risk management to help develop ideas or programs that drive down claims.</li><li> Build and maintain relationships at all levels of the organization.</li><li> Assist projects and their personnel with site-specific questions and problems</li><li> Proactively communicate and collaborate with internal customers to analyze information needs and deliver the required results/products</li><li> Responsible for understanding and analyzing complex insurance issues and developing and executing appropriate policies, procedures, and loss prevention strategies to mitigate the organization's exposure to risk.</li><li> Assist with M&amp;A activities as needed</li><li> Assist with disaster recovery communications</li><li> Streamline broker services provided to U.S. Renal</li><li> Check policies and binders to ensure the accuracy of coverage bound</li><li> Develop and train junior team members</li><li> Prepare reports and documentation about the risk management processes, and communicate to the stakeholders regarding the same</li><li> Ensure that the company meets the regulatory risk requirements while implementing the risk management framework</li><li> Other duties as assigned.</li><li>Participates in team concepts and promote a team effort; performs duties in accordance with company policies and procedures.</li><li> Regular and reliable attendance is required for the job</li></ul>

U.S. Renal Care

Senior Insurance Manager (Hybrid Plano, TX)

The Advisor is a staff position designed to provide holistic advising and support services to ensure student retention and success. Advisors report to the Director of Advising and collaborate with other advisors, recruiters, administrative staff, and faculty to oversee the college’s effectiveness in meeting the needs of the students.
Duties and Responsibilities:
<ul>
<li>Must attend Master Advisor training and maintain Master Advisor status.</li>
<li>Monitor, coach, and advise an assigned caseload of students.</li>
<li>Assist students with onboarding processes including admissions, financial aid, and registration.</li>
<li>Provide academic advising to all students via in-person, email, telephone, or Zoom appointments.</li>
<li>Refer students to on and off-campus resources to meet their needs outside of the classroom (tutoring, etc.).</li>
<li>Reach out to students based on a faculty-driven early alert system.</li>
<li>Work with students on program of study requirements.</li>
<li>Assist students with degree planning.</li>
<li>Assist students in creating academic plans for financial aid appeals and fresh start applications</li>
<li>Encourage student involvement with student clubs, organizations, and community service events.</li>
<li>Assist with planning and facilitation of the New Student Orientation events.</li>
<li>Assist with developing communication plans to reach students about retention and completion opportunities.</li>
<li>Provides ongoing support to adult students and promotes Tennessee Reconnect.</li>
<li>Provides ongoing support to student veterans, active military, and military dependents, and ensures continued compliance with the THEC VETS Campus designation.&nbsp;</li>
<li>Back-up support to accept payments for tuition, fees, and other student charges. Use the DSCC Touchnet system to track fees and post to student accounts. Balance the cash box when needed according to the Business Office policy.</li>
<li>Performs other duties as assigned.</li>
</ul>
Working Conditions:
Sedentary: Desk work; travel will be required for college or program activities. Evening and weekend hours will be required. Normal range of movement is expected. Ability to lift at least 30 lbs. Minimal Hazard/Exposure: Standard office settings. At least minimal environmental controls to assure health and comfort. Besides frequent person to person interactions with students, faculty and staff, this position requires significant communication by telephone and other electronic means (e.g. email, etc.)
Required Qualifications:
Ability to express ideas clearly and concisely, verbally and in writing.&nbsp; Knowledge of modern office practices, procedures, and equipment including on-line computer systems, Microsoft Word, Microsoft Excel, and email programs.&nbsp; Willingness to learn new software applications. Ability to work independently with minimal supervision.&nbsp; Must be able to maintain an effective relationship with all constituencies.
Minimum Requirements of Education and Experience:
Bachelor’s degree from a regionally accredited university. Four years of experience in student affairs at the postsecondary level.
Preferred Qualifications:&nbsp;
Community College experience is preferred.
Experience with Banner Student Information System.
Minimum starting salary is $40,600 annually ($20.82 per hour). With additional experience pay increases to a maximum of $50,700.
Dyersburg State offers a comprehensive benefits package, including but not limited to the following:
<ul>
<li>Vacation and Sick Leave</li>
<li>14 paid holidays</li>
<li>Medical, dental, vision and life insurance</li>
<li>Retirement plans</li>
<li>Optional 401K and 403B Deferred Compensation Plans</li>
<li>Educational benefits for the employee and their spouse and dependents</li>
<li>State Employee Discount Program with over 900 merchants</li>
</ul>
Special Instructions to Applicants:
To be considered for this position applicant must submit an application, a resume, cover letter, and transcripts if applicable.&nbsp; &nbsp;Unofficial transcripts are acceptable for the application process; but official transcripts are required upon hire. You also must provide the contact information for a minimum of three (3) professional references.
Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Incomplete applications will not be considered.
A completed satisfactory background check will be required before hire.&nbsp;
Dyersburg State Community College&nbsp;is a TBR and AA/EEO employer and does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs and activities.

Motlow State Community College


      Advisor
    

OverviewThe Proactive Partner. You’re a star when it comes to creating new relationships and expanding existing connections. As an expert in home finance, you enjoy being the trusted advisor and guide, while helping members find the loans that best fit their financial future. Our team at OnPoint Community Credit Union has been dedicated to making our members’ financial dreams a reality for over 80 years. Working together, we can further strengthen the mission we have for our community. We’re also devoted to being a fabulous place to work. We value your expertise as Mortgage Loan Officer and invite you to explore and grow your career with OnPoint. Responsibilities&nbsp;<ul><li>Identifies, develops and maintains a quality pipeline of member relationships that serves as a recurring source of referrals for new mortgage lending opportunities.</li><li>Attracts new mortgage loan originations by developing relationships within the community, specifically within the real estate community; making sales calls to prospective business partners.</li><li>Conducts interviews with prospective borrowers in order to analyze financial and credit reports, tax returns, verifications, etc. and determine member financing objectives, advise members of product/pricing policies and guidelines and gather any additional required information.</li><li>Ensures exceptional member service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements.</li><li>Demonstrates a commitment to professional ethics, complying with all federal and state compliance policies and adhering to all requirements.</li></ul>Knowledge, Skills, and Abilities:<ul><li>Thorough understanding of conventional and government lending practices, policies and guidelines from origination through closing.</li><li>Must be detail-oriented.Ability to be self-directed, efficient, and meet deadlines.</li><li>Ability to manage a heavy pipeline of 40 plus loans.</li><li>Highly organized with the ability to prioritize multiple competing tasks and verbal and written communication skills.</li><li>Demonstrated math and accounting skills.</li></ul>Qualifications<ul><li>High School diploma or GED required.</li><li>Minimum of 3 years Conventional and FHA-insured real estate lending experience, with knowledge of processing underwriting and/or closing procedures.</li></ul>Compensation for this role is primarily commission-based.At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.JobFamilyOnPoint MortgageJobFunctionOnPoint MortgagePayTypeHourly

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