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SummaryThe Solutions Engineer, Mortgage &amp; Collections Systems serves as the technical expert and strategic partner for the credit union's mortgage servicing (ICE MSP) and collections (Temenos) platforms. This role bridges business operations and IT, ensuring seamless integration across lending systems while driving both enterprise improvements and daily operational reliability.ResponsibilitiesSystem Design, Integration, Administration<ul><li>Serve as the primary subject matter expert for mortgage servicing systems (ICE MSP), collections systems (Temenos), and their integrations with Encompass LOS, DNA, document management, and compliance/risk platforms.</li><li>Partner with Mortgage Servicing, Collections, Lending, Compliance, Risk, IT, and vendors to translate business needs into system requirements, configurations, and technical solutions.</li><li>Support system enhancements, upgrades, patches, and integrations, ensuring minimal disruption to operations and alignment with enterprise architecture standards.</li><li>Develop architecture scripts, custom integrations, and system automations involving Encompass, third-party appraisal/credit systems, and compliance tools.</li><li>Lead enterprise-level improvements, data integrations, reporting/analytics enhancements, and automation across mortgage and collections systems.</li><li>Maintain current working knowledge of MSP, Temenos, and peer system features, releases, and updates.</li></ul>Documentation and Change Management<ul><li>Develop and maintain documentation for product builds, configuration, procedures, testing, and corrections.</li><li>Lead definition of requirements, testing, and implementation of system enhancements and releases.</li><li>Integrated into daily, weekly, and sprint development activities; lead enterprise testing, release planning, and cross-system deployment coordination.</li></ul>Additional Responsibilities<ul><li>Troubleshoot issues in mortgage and collections systems.</li><li>Advises business and technical partners in assessment of business need and resolution of business problems in a highly collaborative manner.</li><li>Drives consensus building and conflict resolution.&nbsp; </li><li>Balances competing priorities in a time-sensitive environment to meet deadlines.</li><li>Analyze information and evaluate the implications of a course of action or solution. Define problems, collect data, establish facts, and draw valid conclusions.</li><li>Confident, comfortable communicator with strong written and verbal communication skills.</li><li>Familiarity with AI/ML concepts and their application in systems analysis or mortgage and collection services.</li><li>Experience with AI-enhanced platforms (e.g., Microsoft Copilot, chatbots, or predictive analytics tools) is a plus.</li></ul>Qualifications<ul><li>Required: 5+ years of system administration and analysis in mortgage servicing (MSP/ICE), collections (Temenos), or related financial systems.</li><li>Experience with credit union operations in mortgage and collections systems.</li><li>Bachelor’s degree or equivalent work experience (4 years in lieu of degree).</li><li>Preferred: Experience with MSP, LOS, Encompass, Temenos, and peer system integrations.</li><li>Experience with integrations, workflow automation, and enterprise reporting tools.</li><li>Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).</li></ul>At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience. #LI-HybridJobFamilyTechnologyPayTypeSalary

OnPoint Community Credit Union

Solutions Engineer, Mortgage & Collections

OverviewThe Proactive Partner. You’re a star when it comes to creating new relationships and expanding existing connections. As an expert in home finance, you enjoy being the trusted advisor and guide, while helping members find the loans that best fit their financial future. Our team at OnPoint Community Credit Union has been dedicated to making our members’ financial dreams a reality for over 80 years. Working together, we can further strengthen the mission we have for our community. We’re also devoted to being a fabulous place to work. We value your expertise as Mortgage Loan Officer and invite you to explore and grow your career with OnPoint. Responsibilities&nbsp;<ul><li>Identifies, develops and maintains a quality pipeline of member relationships that serves as a recurring source of referrals for new mortgage lending opportunities.</li><li>Attracts new mortgage loan originations by developing relationships within the community, specifically within the real estate community; making sales calls to prospective business partners.</li><li>Conducts interviews with prospective borrowers in order to analyze financial and credit reports, tax returns, verifications, etc. and determine member financing objectives, advise members of product/pricing policies and guidelines and gather any additional required information.</li><li>Ensures exceptional member service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements.</li><li>Demonstrates a commitment to professional ethics, complying with all federal and state compliance policies and adhering to all requirements.</li></ul>Knowledge, Skills, and Abilities:<ul><li>Thorough understanding of conventional and government lending practices, policies and guidelines from origination through closing.</li><li>Must be detail-oriented. Ability to be self-directed, efficient, and meet deadlines.</li><li>Ability to manage a heavy pipeline of 40 plus loans.</li><li>Highly organized with the ability to prioritize multiple competing tasks and verbal and written communication skills.</li><li>Demonstrated math and accounting skills.</li></ul>Qualifications<ul><li>High School diploma or GED required.</li><li>Minimum of 3 years Conventional and FHA-insured real estate lending experience, with knowledge of processing underwriting and/or closing procedures.</li></ul>Compensation for this role is primarily commission-based.At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.JobFamilyOnPoint MortgageJobFunctionOnPoint MortgagePayTypeHourly

Mortgage Loan Officer - Cherry Park

OverviewThe Proactive Partner. You’re a star when it comes to creating new relationships and expanding existing connections. As an expert in home finance, you enjoy being the trusted advisor and guide, while helping members find the loans that best fit their financial future. Our team at OnPoint Community Credit Union has been dedicated to making our members’ financial dreams a reality for over 80 years. Working together, we can further strengthen the mission we have for our community. We’re also devoted to being a fabulous place to work. We value your expertise as Mortgage Loan Officer and invite you to explore and grow your career with OnPoint.Responsibilities&nbsp;<ul><li>Identifies, develops and maintains a quality pipeline of member relationships that serves as a recurring source of referrals for new mortgage lending opportunities.</li><li>Attracts new mortgage loan originations by developing relationships within the community, specifically within the real estate community; making sales calls to prospective business partners.</li><li>Conducts interviews with prospective borrowers in order to analyze financial and credit reports, tax returns, verifications, etc. and determine member financing objectives, advise members of product/pricing policies and guidelines and gather any additional required information.</li><li>Ensures exceptional member service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements.</li><li>Demonstrates a commitment to professional ethics, complying with all federal and state compliance policies and adhering to all requirements.</li></ul>Knowledge, Skills, and Abilities:<ul><li>Thorough understanding of conventional and government lending practices, policies and guidelines from origination through closing.</li><li>Must be detail-oriented. </li><li>Ability to be self-directed, efficient, and meet deadlines.</li><li>Ability to manage a heavy pipeline of 40 plus loans.</li><li>Highly organized with the ability to prioritize multiple competing tasks and verbal and written communication skills.</li><li>Demonstrated math and accounting skills.</li></ul>Qualifications<ul><li>High School diploma or GED required.</li><li>Minimum of 3 years Conventional and FHA-insured real estate lending experience, with knowledge of processing underwriting and/or closing procedures.</li><li>Ability to successfully register with the National Mortgage Licensing System (NMLS).</li></ul>Compensation for this role is primarily commission-based.At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background. We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.&nbsp;JobFamilyOnPoint MortgageJobFunctionOnPoint MortgagePayTypeHourly

3 Banking / Insurance Jobs in Multnomah County