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At American Express, our culture is built on a 175-year history of innovation, sharedvalues and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp; &nbsp;The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. The Lending, Analytics, and Beyond the Card Products Team within U.S. Consumer Services manages a suite of lending &amp; non-card products including Pay Over Time, Personal Loans, Plan It, Line, MyCredit Guide, and insurance. This team also manages pricing strategies &amp; capabilities and data &amp; analytics for the US Consumer business.&nbsp;Within Lending, Analytics, and Beyond the Card Products, the U.S. Insurance Team owns a portfolio of No Additional Charge (NAC) and fee-based insurance products and services for customers across the Consumer, Small Business and Corporate portfolios, totaling $170M in Revenue.&nbsp;The Senior Analyst, Product Management, Insurancesupports this objective by ensuring the ongoing health of the portfolio and innovating new strategies for our NAC book of business. This includes core aspects of product management (e.g., P&amp;L management, engagement strategies, NPS, performance reporting, and complaint tracking), product strategy (e.g., value proposition definition, product refresh), and external partnership management, across 9 differentiated products.&nbsp;This is a great opportunity to not only get hands-on experience maintaining innovative products embedded across a wide portfolio of consumer and commercial cards, but also to hone knowledge and expertise in managing products and strategic partner relationships.&nbsp;&nbsp;Key Responsibilities:<ul><li>Support the execution of high-priority COCMs reduction strategies and broader product management initiatives.&nbsp;</li><li>Analyze and translate customer sentiment (NPS, RTF, complaints, funnel metrics, research, usability studies, and market analysis) into actionable insights that drive product improvements.&nbsp;</li><li>Oversee issue resolution, ensuring timely and effective solutions.&nbsp;</li><li>Lead critical product workstreams, managing initiatives from planning through successful delivery within established timeframes.&nbsp;</li><li>Develop and maintain reporting frameworks to track and communicate product performance.&nbsp;</li><li>Partner with internal and external partners and stakeholders to achieve joint business objectives.&nbsp;</li></ul>Minimum Qualifications:<ul><li>Bachelor's Degree or 2 years of work experience.&nbsp;</li><li>Strong project management and analytic skills&nbsp;&nbsp;</li><li>Self-starter with the ability to work independently and drive projects to completion&nbsp;</li><li>Energetic team player with a passion for our customers&nbsp;</li><li>Highly organized with attention to detail&nbsp;</li><li>Highly adaptable and able to balance multiple priorities in dynamic environment&nbsp;</li><li>Exceptional oral and written communication skills with the ability to partner with cross-functional teams and influence decisions&nbsp;</li><li>Solutions-oriented mindset and critical thinker&nbsp;</li><li>Prior experience with project management&nbsp;</li><li>Prior experience with insurance sector &nbsp;&nbsp;</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior Analyst-Product Management, Insurance

Job description Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.The Mortgage Experience Associate will be responsible for supporting the Mortgage Originations team by ordering supporting documents (including translations, international credit reports etc.). This role is also responsible for direct interaction with customers, and collaborating directly with mortgage support team, loan officers, and external vendorsAs our Mortgage Experience Associate you will:<ul><li>Prioritize work flow to meet deadlines</li><li>Serve as liaison to Mortgage Support Teams and external vendors</li><li>Proactively follow up on assigned tasks to ensure completion in timely manner&nbsp;</li><li>Manage mortgage process to ensure positive customer experience &nbsp;</li><li>Work closely with first time homebuyers who will require extra attention to understand program options, mortgage guidelines and what to expect throughout the process</li><li>Interact with the client regarding complex situations relating to third party grants, down payment assistance and closing cost coverage</li></ul>For this role, HSBC targets a pay range between $55,900 and $83,900.The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle. Requirements You´ll likely have the following qualifications to succeed in this role:<ul><li>Minimum of an associate’s degree in business, related field or equivalent experience</li><li>Minimum of an associate’s degree in business, related field or equivalent experience</li><li>5 years of proven experience</li><li>Fluent Spanish</li><li>Proven communications, decision-making, customer service, sales, support, problem-solving, multi-tasking and organizational skills&nbsp;</li><li>Proficiency with personal computers as well as pertinent mainframe systems and software packages</li><li>Ability to work independently, handle detail and maintain confidentiality&nbsp;</li><li>Working knowledge of the mortgage process, including pricing, registration, processing and closing</li><li>Incumbents in this role must successfully register with the Nationwide Mortgage Licensing System Registry (NMLSR) and must obtain a unique identifier through the registry that will be provided to consumers with whom the incumbent interacts. In addition, incumbents in this role must successfully renew their registration with the Nationwide Mortgage Licensing System Registry (NMLSR) annually</li></ul>In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position. As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.

2 Banking / Insurance Jobs in New York, NY, USA