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Description: OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. The Civic Advisor will be a part of the member's journey in exploring financial goals, building trust through operational soundness and becoming a frontline touchpoint for members and staff. At the core, the Civic Advisor will embody Civic's values, policies and vision while fostering an inclusive environment for both branch staff and members. NORMAL DAY-TO-DAY WORK<ol><li>Demonstrates exceptional member service by providing personalized solutions, creating memorable interactions and exceeding member expectations.</li><li>Builds and fosters relationships with current and potential members to increase their financial well-being.</li><li>Exhibits adept recognition and adjustment to member needs while employing active listening techniques to effectively de-escalate member concerns. Conducts thorough research to address and resolve member inquiries, preparing necessary documentation as needed.</li><li>Maintains and balances assigned cash drawer daily, while following operational procedures and cash limits. Participates in opening and closing procedures, as needed.</li><li>Accurately processes member transaction requests and responds to member inquiries via various channels in a timely manner.</li><li>Provides lobby support and maintains a strong knowledge of products and services available to Civic members, including current promotions. Inform members about products and services other than those requested based on the member's financial information.</li><li>Assists with in-person opening of deposit and loan accounts by ensuring all information is received timely and accurately processed.</li><li>Explains loan programs to member, evaluates their needs and recommends loan options. Complete member and loan applications and escalate to the lending department as necessary.</li><li>Participate in beta-testing for possible workflow and process improvement and provide feedback to internal/external resources as needed.</li><li>Educates members on digital solutions by providing self-service alternatives to manage finances at their convenience.</li><li>Participates in required meetings and trainings while promoting a positive team environment. Shares knowledge of member feedback and effective practices.</li><li>Collaborates with internal departments to provide a closed-loop experience for member requests.</li><li>Complies with regulation, policies, procedure and operational guidelines. Proactively assesses and mitigates operational risks, ensuring compliance with regulations, audit requests and implements security measures when appropriate.</li></ol> JOB QUALIFICATIONSHere are a few qualifications you MUST have to be qualified for this position.<ol><li>Minimum 1 – 3 years of customer service experience, or a Bachelor's degree.</li><li>High school diploma or equivalent.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li><li>Demonstrated strong customer service skills.</li><li>Notary Public in North Carolina, or ability to achieve in the first 6 months of employment.</li><li>PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol> Here are a few qualifications we'd LIKE for you to have.<ol><li>Credit Union member service experience.</li><li>Knowledge of financial products and services, mobile and on-line banking a plus.</li></ol> If you have questions about this position description, please feel welcome to ask. You can reach HR at: Human Resources3600 Wake Forest Rd, Raleigh, NC 27609 <a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI277279859

Local Government Federal Credit Union

Member Service Advisor, Raleigh (Branch Advisor)

Description:CIVIC CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Human Resources Business Partner plays a critical role in supporting the full-cycle employee experience and day-to-day human resources operations. This individual will have knowledge of state and federal laws, rules, regulations, and procedures affecting the practice and administration of human resources policies and programs. The Human Resources Business Partner will work collaboratively with HR management to plan, organize, and administer human resources activities that support business goals and objectives. NORMAL DAY-TO-DAY WORK<ol><li>Provide support to employees in the areas of recruitment, onboarding, performance development, compensation, benefits, staff engagement, and employee relations. </li><li>Partner with organization leaders to provide staffing and recruiting support. Continually evaluate team structure and job design while being mindful of headcount forecasting and organizational goals. Identify and implement tactics to select and maintain a diverse workforce.</li><li>Administer employee benefit programs by providing support during open enrollment, life events, and troubleshooting employee benefit questions and concerns. </li><li>Support annual performance management program and merit process. Strengthen formal and informal performance review processes throughout the organization. </li><li>Maintain a strong pulse on employee climate due to issues or trends, while seeing opportunities for improvement. Recommend new approaches, policies and procedures for continual improvements in departmental efficiency and provided services.</li><li>Identify and address critical organizational and people issues. Work with management to remove barriers impeding the success of the business. Deliver short-term solutions, while also solving for long-term problems by addressing immediate challenges and underlying issues.</li><li>Communicate on behalf of HR to the organization, ensuring a tailored style based on the audience.</li><li>Mentor HR Coordinators and lead specialized projects as needed. Serve as a strategic partner to HR leadership in evaluating success of current initiatives and recommending methods to drive change for organizational success.</li><li>Assist with employee engagement activities and various HR initiatives that support organizational goals and promote Civic's culture.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>Minimum 4 – 6 years' experience in Human Resources.</li><li>Proficient in MS Office Suite and knowledge of HRMS systems.</li><li>Familiar with standard Human Resources concepts, practices and procedures. </li><li>Must maintain a high degree of confidentiality. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer).</li><li>Travel required on occasion.</li></ol> Here are a few qualities we'd LIKE for you to have to make you more suited for this position.<ol><li>Bachelor's degree preferred.</li><li>PHR and/or SHRM-CP preferred.</li><li>Strong customer service skills.</li><li>Strong initiative and ability to multi task. </li><li>Strong verbal and written communication skills.</li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at: Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609 <a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI277254687

Human Resources Business Partner

Description:CIVIC CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThis role will be responsible for ensuring the efficient and effective allocation of resources to meet our call center's service level targets. One will be responsible for forecasting call volumes, creating staffing schedules, monitoring real-time adherence, and analyzing data to optimize workforce productivity. The successful candidate will have a strong analytical mindset, excellent communication skills, and the ability to thrive in a fast-paced environment. NORMAL DAY-TO-DAY WORK<ol><li>Analyzes historical call volume data to accurately forecast future trends and staffing needs.</li><li>Develops and implement staffing models to ensure service level goals are met.</li><li>Creates dynamic staff schedules that align with forecasted call volumes and business objectives.</li><li>Adjusts schedules in real-time to address unexpected fluctuations in call volumes.</li><li>Monitors key workforce metrics, including service levels, occupancy, adherence, and shrinkage</li><li>Provides actionable insights from performance data to enhance operational efficiency.</li><li>Addresses challenges such as surges in call volume or unexpected absenteeism with quick and effective solutions.</li><li>Recommends staffing changes or process improvements based on thorough data analysis.</li><li>Partners with operations teams to align workforce strategies with business goals.</li><li>Trains and mentors team members on workforce management tools and best practices.</li><li>Takes ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>Minimum 4 – 6 years of call center experience.</li><li>Experience working with workforce management tools and software (e.g., NICE IEX, Verint, Genesys or similar).</li><li>Proven ability to analyze performance data and implement effective workforce solutions.</li><li>Strong understanding of workforce metrics such as ASA (Average Speed of Answer), AHT (Average Handle Time), and FTE (Full-Time Equivalent).</li><li>Excellent problem-solving skills and the ability to make decisions under pressure.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required sometimes.</li></ol>Here are a few qualities we'd LIKE for you to have to make you more suited for this position.<ol><li>Experience in financial services or credit unions.</li><li>Analytical mindset with proficiency in tools such as Excel, SQL, or BI software for data analysis.</li><li>Exceptional communication skills for presenting insights and recommendations to stakeholders.</li><li>Ability to adapt quickly to changing demands and provide leadership during high-pressure situations</li><li>Understanding of regulatory compliance and customer service excellence.</li></ol>CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI277131085

Workforce Management Scheduler

Description: OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. The Civic Advisor will be a part of the member's journey in exploring financial goals, building trust through operational soundness and becoming a frontline touchpoint for members and staff. At the core, the Civic Advisor will embody Civic's values, policies and vision while fostering an inclusive environment for both branch staff and members. NORMAL DAY-TO-DAY WORK<ol><li>Demonstrates exceptional member service by providing personalized solutions, creating memorable interactions and exceeding member expectations.</li><li>Builds and fosters relationships with current and potential members to increase their financial well-being.</li><li>Exhibits adept recognition and adjustment to member needs while employing active listening techniques to effectively de-escalate member concerns. Conducts thorough research to address and resolve member inquiries, preparing necessary documentation as needed.</li><li>Maintains and balances assigned cash drawer daily, while following operational procedures and cash limits. Participates in opening and closing procedures, as needed.</li><li>Accurately processes member transaction requests and responds to member inquiries via various channels in a timely manner.</li><li>Provides lobby support and maintains a strong knowledge of products and services available to Civic members, including current promotions. Inform members about products and services other than those requested based on the member's financial information.</li><li>Assists with in-person opening of deposit and loan accounts by ensuring all information is received timely and accurately processed.</li><li>Explains loan programs to member, evaluates their needs and recommends loan options. Complete member and loan applications and escalate to the lending department as necessary.</li><li>Participate in beta-testing for possible workflow and process improvement and provide feedback to internal/external resources as needed.</li><li>Educates members on digital solutions by providing self-service alternatives to manage finances at their convenience.</li><li>Participates in required meetings and trainings while promoting a positive team environment. Shares knowledge of member feedback and effective practices.</li><li>Collaborates with internal departments to provide a closed-loop experience for member requests.</li><li>Complies with regulation, policies, procedure and operational guidelines. Proactively assesses and mitigates operational risks, ensuring compliance with regulations, audit requests and implements security measures when appropriate.</li></ol>JOB QUALIFICATIONSHere are a few qualifications you MUST have to be qualified for this position.<ol><li>Minimum 1 – 3 years of customer service experience, or a Bachelor's degree. </li><li>High school diploma or equivalent.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li><li>Demonstrated strong customer service skills.</li><li>Notary Public in North Carolina, or ability to achieve in the first 6 months of employment.</li><li>PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol> Here are a few qualifications we'd LIKE for you to have.<ol><li>Credit Union member service experience.</li><li>Knowledge of financial products and services, mobile and on-line banking a plus.</li></ol> If you have questions about this position description, please feel welcome to ask. You can reach HR at:Human Resources3600 Wake Forest Rd, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI276859464

Member Service Advisor, Durham (Branch Advisor)

OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe primary functions of this role are to communicate with members and potential members, drive brand awareness, build relationships internally and externally that result in member retention and growth, provide a world-class experience by clearly and effectively communicating products and services, and accurately handle member related transactions. The Member Experience Representative is responsible for establishing a collaborative environment within the Member Experience Center that leverages technology to best discover and address member needs, and services. NORMAL DAY-TO-DAY WORK<ol><li>Promptly respond to communication and inquiries from members and potential members via various communication channels (including but not limited to: email, phone, web chat, text message, video conference, and social media via third party software).</li><li>Act as the primary source of information for membership eligibility requirements.</li><li>Serve as the front-line problem solver to address member concerns as well as complaints. Involve appropriate resources, such as fulfillment team, lending department, and management as necessary.</li><li>Identify, recommend, and cross-sell appropriate products and services to new, existing, and potential members. Promote Credit Union products and services while delivering high quality service with accuracy.</li><li>Provide quality service to members, potential members and the community while achieving established qualitative and quantitative service level metrics.</li><li>Assist in online banking access including troubleshooting problems and errors for device and browser issues.</li><li>Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively within the team.</li><li>Use tact and experience-based knowledge to resolve member issues and concerns by explaining policies and products while representing the Credit Union in a professional manner.</li><li>Stay abreast of all member service policies and procedures, ensuring the quality as well as compliance on all member-facing interactions.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few qualifications you MUST have to be qualified for this position.<ol><li>Minimum 1 – 3 years of customer service experience, or a Bachelor’s degree.</li><li>Must be team oriented, results driven, and self-motivated.</li><li>Must be able to manage multiple priorities and accounts in fluid environment while maintaining accuracy in all details.</li><li>Must be able to work onsite at Credit Union administrative headquarters.</li><li>Must be able to work 8-hour shifts within core operating hours (8:00 am – 6:00 pm), as well as the occasional weekend and holiday.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol>Here are a few qualifications we’d LIKE for you to have.<ol><li>Four-year degree from accredited college/university.</li><li>Call center experience.</li><li>Knowledge of financial products and services, mobile and on-line banking a plus.</li><li>Experience using on-line banking services preferred.</li><li>Must be comfortable using various technology platforms.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach HR at:Human Resources3600 Wake Forest Rd, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a> PI276781027

Member Experience Representative

Description:CIVIC CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Facilities Maintenance Technician will be responsible for providing hands-on support to Civic's various building infrastructure, including corporate buildings and Credit Union branches. This individual will work under the Facilities team to diagnose, troubleshoot, and provide maintenance to building mechanical, plumbing, and electrical. The Facilities Maintenance Technician will also work collaboratively with the Facilities team to ensure Civic buildings are operating smoothly, identify areas for building maintenance improvement, and provide support to staff members regarding various facilities requests. NORMAL DAY-TO-DAY WORK<ol><li> Provide support in facilities management methodology and practices including site maintenance, physical security, health and safety, space planning, environmental stability and other work environment priorities.</li><li> Create and track work requests in an automated database. Collect and quantify detailed facility information at each location, identify and self-perform replacement and repair actions and support vendor preventative and corrective maintenance of building equipment.</li><li> Collect and support staff/tenant inquiries in an expeditions manner, enforce and update building standards as outlined at each respective facility, identify facility and control system deficiencies and recommend upgrades to enhance equipment reliability, overall safety and security of the Credit Union.</li><li> Perform basic repairs of plumbing and electrical equipment and performance associated preventive maintenance.</li><li> Support daily facilities operations, maintenance and repair actions on equipment, systems and grounds throughout our facilities. </li><li>Work with tenants for routine and non-routine support of common facilities related matters.</li><li>Assist with onboarding new staff in relationship to space planning and coordinate with HR and Technology on any special requirements.</li><li> Conduct periodic building inspections under the direction of Facilities management for condition, health, safety and security deficiencies utilizing designated checklists.</li><li> Coordinate the Credit Union's vehicle fleet operations, including assessing fleet updates, maintenance and replacement needs.</li><li> Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.1. Minimum 1-3 years' experience in Facilities Management, BMS, Fire systems, and supporting various facilities related areas.2. Must possess the knowledge and demonstrate the basic building maintenance skills such as, but not limited to replacing switches and receptacles, lighting repairs, repairing plumbing and drain fixtures, basic knowledge of building automation systems, and install and repair basic door hardware (e.g., locksets, closures and cylinders). Be proficient with the use of LOTO and NFPA 70-3. (Arc flash hazard). Familiar with Occupation and Safety and Health Administration (OSHA) regulations4. Must be able to be on-call as needed, 24/7, on a rotating basis.5. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc6. Ability to lift a minimum of 25 lbs. (file boxes, computer).7. Travel required on occasion. Here are a few qualities we'd LIKE for you to have to make you more suited for this position.1. BA/BS in business, project management, engineering or construction management or related field.2. Familiarity with the building project management and construction.3. OSHA 30 certified.4. Certified Maintenance Reliability Professional, and/or Energy Professional designation. CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at: Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609 <a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI276720355

Facilities Maintenance Technician

Description:CIVIC CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Senior Credit Reporting and Disputes Analyst is responsible for overseeing complex credit reporting and dispute resolution activities to ensure compliance with the Fair Credit Reporting Act (FCRA), Metro 2 standards, and credit bureau requirements. This role serves a subject matter expert and escalation point for credit furnishing accuracy and dispute handling, helping guide junior analysts and improve credit data integrity and regulatory compliance. NORMAL DAY-TO-DAY WORK<ol><li> Investigate and resolve high complexity consumer credit disputes submitted via e-OSCAR or directly from consumers.</li><li> Review and ensure the accuracy of credit data furnished to all major credit bureaus.</li><li> Analyze loan servicing and system data to validate account statuses, payment histories, and other reported information.</li><li>Respond to credit verification requests.</li><li> Lead cause analysis of recurring data errors or dispute trends and implement solutions. </li><li>Provide guidance and training to junior analysts on FCRA requirements, dispute resolution procedures, and data validation processes.</li><li>Conduct reviews of consumer dispute cases to ensure accuracy, quality, and compliance with applicable regulations.</li><li> Act as liaison between Loan Operations, Collections, and Risk and Compliance to resolve data discrepancies related to credit reporting.</li><li>Support audits and regulatory exam reviews by providing documentation and subject matter input.</li><li>Maintain compliance with FCRA/FACTA, CFPB regulations, and industry best practices.</li><li> Stay current on FCRA requirements, Metro 2® changes, and industry best practices.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li> 4 – 6 years of experience in credit bureau reporting and dispute management, including 1 – 3 years of experience in financial services or banking. </li><li> Strong understanding of the FCRA, Metro 2 reporting standards, and e-OSCAR.</li><li> Familiarity with credit bureau systems.</li><li>Strong analytical and problem-solving skills.</li><li> Excellent verbal, written, telephone and interpersonal communication skills.</li><li> Must possess a strong service orientation.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer).</li><li> Travel required on occasion.</li></ol>Here are a few qualities we'd LIKE for you to have to make you more suited for this position.<ol><li> Bachelors degree in Business, Finance, or related field (or equivalent experience).</li><li> CDIA FCRA Credit Reporting Compliance Certification</li><li> Experience with loan servicing or core banking systems. </li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at: Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609 <a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI276523797

Senior Credit Reporting and Disputes Analyst

Description:CIVIC CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Credit Reporting Manager leads the Credit Union's credit bureau reporting and consumer dispute resolution process. The manager ensures full compliance with the Fair Credit Reporting Act (FCRA), Metro 2 guidelines, and internal data integrity standards. The Credit Reporting Manager will ensure the accuracy of data reported to the credit bureaus, make certain that all consumer dispute investigations consumer are handled in a timely and compliant manner, and manage risk associated with credit data furnishing. NORMAL DAY-TO-DAY WORK<ol><li>Oversee the end-to-end credit reporting lifecycle across all business lines, ensuring accuracy, completeness, and timeliness.</li><li> Lead a team of analysts responsible for credit data integrity, reporting, and disputes</li><li> Oversee the intake, investigation, and resolution of consumer disputes via e-OSCAR and direct channels.</li><li> Manage the end-to-end dispute process, including timely investigation and response to ACDVs and AUDs through e-OSCAR.</li><li> Maintain compliance with FCRA/FACTA, CFPB regulations, and industry best practices.</li><li>Maintain policies and procedures for credit reporting and dispute resolution and update as needed.</li><li>Conduct regular reviews and data quality checks to prevent and identify potential errors and apply corrective actions before submission to the credit bureaus.</li><li> Serve as primary point of contact for credit bureau relationships and regulatory audits related to credit reporting.</li><li> Act as a liaison with the Credit Union's Risk and Compliance department regarding escalated disputes specifically those related to fraud.</li><li> Train and develop credit reporting staff on compliance standards and dispute management procedures.</li><li> Monitor changes in credit reporting laws and implement process updates as needed.</li><li> Display integrity, self-awareness, courage, and respect for staff while ensuring learning agility and flexibility communicating and delegating effectively. Work effectively, collaboratively, and creatively in a team-oriented environment both internally and externally.</li><li> Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>7 – 9 years of experience in credit bureau reporting and dispute management, including 1 – 3 years of management experience.</li><li>Strong knowledge of FCRA/FACTA, Metro 2 reporting standards, and e-OSCAR.</li><li> Familiarity with credit bureau systems.</li><li> Experience with loan servicing or core banking systems.</li><li> Exceptional analytical and critical thinking skills.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li><li> Must possess a strong service orientation.</li><li> Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li> Ability to lift a minimum of 25 lbs. (file boxes, computer).</li><li>Travel required on occasion.</li></ol>Here are a few qualities we'd LIKE for you to have to make you more suited for this position.<ol><li> Bachelors degree in Business, Finance, or related field (or equivalent experience).</li><li>CDIA FCRA Credit Reporting Compliance Certification</li><li>Certified Credit Union Compliance Expert (CUCE) or National Certified Compliance Officer (NCCO) designation.</li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at: Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609 <a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI276523798

Credit Reporting Manager

Description:CIVIC CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Credit Reporting and Disputes Specialist is responsible for the review and accurate submission of credit data to the credit bureaus and the processing and response to consumer credit disputes. This role ensures full compliance with the Fair Credit Reporting Act (FCRA) and Metro 2 standards by performing timely and accurate data reviews, corrections, and updates using tools such as e-OSCAR. NORMAL DAY-TO-DAY WORK<ol><li> Monitor and validate credit bureau reporting files for accuracy and completeness.</li><li> Investigate and resolve consumer disputes received through e-OSCAR and direct channels within FCRA/FACTA-mandated timelines.</li><li> Analyze loan servicing and system data to validate account statuses, payment histories, and other reported information.</li><li> Submit updated or corrected credit reporting data as necessary.</li><li> Research consumer complaints related to credit reporting, document findings, and determine appropriate resolutions.</li><li> Maintain detailed documentation of dispute resolution processes and outcomes.</li><li> Respond to credit verification requests.</li><li> Collaborate with Loan Operations, Collections, and Risk and Compliance to resolve data discrepancies related to credit reporting.</li><li>Support audits and regulatory exam reviews by providing documentation and subject matter input.</li><li>Maintain compliance with FCRA, CFPB regulations, and industry best practices.</li><li> Stay current on FCRA requirements, Metro 2® changes, and industry best practices.</li><li> Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li> 1 – 3 years of experience in credit bureau reporting and dispute management.</li><li> Familiarity with FCRA/FACTA, Metro 2 reporting standards, and e-OSCAR.</li><li> Excellent verbal, written, telephone and interpersonal communication skills.</li><li> Must possess a strong service orientation.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li> Ability to lift a minimum of 25 lbs. (file boxes, computer).</li><li> Travel required on occasion.</li><li>Here are a few qualities we'd LIKE for you to have to make you more suited for this position.</li><li> Bachelors degree in Business, Finance, or related field (or equivalent experience).</li><li> Familiarity with credit bureau systems.</li><li>Experience with loan servicing or core banking systems.</li><li>CDIA FCRA Credit Reporting Compliance Certification. </li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at: Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609 <a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI276523796

Credit Reporting and Disputes Specialist

Description:CIVIC CULTUREOur organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Bankruptcy Analyst manages all bankruptcy activities and analyzes all current and historical bankruptcy filings for Default Management in accordance with statutory compliance, regulatory compliance, and company guidelines. This includes all daily operational bankruptcy activity management and strategy relating to monitoring active and resolved bankruptcies, assessing risk to the Credit Union, meeting deadlines, and completing bankruptcy-related tasks based on established company guidelines. This position will ensure all bankruptcy activities are completed timely in accordance with established work rules, goals, and objectives to improve timeline and attorney performance. All positions are expected to help foster a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction. NORMAL DAY-TO-DAY WORK<ol><li> Manages all accounts in bankruptcy and in post-bankruptcy resolution. This includes, but is not limited to, consumer and commercial Chapters 7, 11, 12, and 13. Serve as point of escalation when necessary.</li><li>Actively reviews all open bankruptcies for agreeability to presented treatment and cram-down of accounts, initiates strategic treatment objections, along with relief from stay, and works with counsel to file objections when necessary. </li><li> Represents Civic in creditor-based roles when needed, with and without counsel as necessary, including the meeting of creditors. </li><li>Monitors all activities and maintains a strict schedule of court-imposed deadlines to be met. </li><li>Oversees the prioritization of the portfolio of bankruptcies to ensure all actions required are completed prior to court-imposed deadlines.</li><li>Leads all primary and timely communication with internal and external counsel in relation to bankruptcies. </li><li> Partners with counsel, for both Civic and its debtors, to maintain adequate protection of security interests. Lead negotiations regarding payment, reaffirmation, and/or return of collateral when necessary. </li><li>Monitors all court-stipulated repayment plans for default and initiates remediation efforts with counsel.</li><li> Identifies unsuccessful collection efforts and consults with the Default Management Team when recommending escalated collection efforts such as repossession and foreclosure.</li><li> Actively fosters relationships with internal teams and individuals to ensure support of accounts impacted by bankruptcies.</li><li> Stays current with pending regulatory and state law changes that could impact Bankruptcy processes.</li><li>Utilizes reporting to support timely activities on all bankruptcy cases.</li><li> Leads day-to-day internal and external relationships establishing and monitoring service delivery, productivity and quality standards.</li><li>Provides recommendations to management on process improvement opportunities within the department and outside where applicable to minimize risk exposure.</li><li>Follows departmental and organizational policies and procedures with strict adherence.</li><li>Takes ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>Minimum of 4 - 6 years of experience in bankruptcy management or managing/servicing non-performing loan accounts.</li><li>Expert knowledge and experience with the loss management, loan servicing, foreclosure and bankruptcy lifecycles and state and federal laws related to non-performing loans.</li><li>Demonstrated analytics proficiency and proven level of trust and diplomacy.</li><li>Experience developing and managing through policy.</li><li>Excellent verbal, written, presentation and leadership skills. Must possess a strong service orientation. </li><li>PC proficient including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.</li><li> Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer).</li><li>Travel required on occasion.</li></ol>Here are a few qualities we'd LIKE for you to have to make you more suited for this position.<ol><li> BA/BS in Accounting, Finance or Business Management preferred. </li><li>Collections experience at a Credit Union or other financial institution.</li><li> Experience or certification as a paralegal. </li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at: Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609 <a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI276243503

12 Banking / Insurance Jobs in Raleigh, NC, USA