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Description:
CIVIC CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.&nbsp; ABOUT THE POSITIONThe Training Specialist plays a key role in preparing new Member Service employees for success. This position is responsible for facilitating role-specific training and hands-on learning experiences that help new hires gain confidence and competence in serving Civic members. The Training Specialist delivers initial system and process training, leads structured on-the-job (nesting) sessions, and provides real-time coaching and feedback to help new employees transition smoothly into production. In addition to supporting new hire classes, the Training Specialist conducts refresher and upskilling sessions as new products, services, or procedures are introduced. This role works closely with Team Leads, Quality, and Workforce Management to align training priorities with current service and performance goals. The Training Specialist ensures training content reflects current processes, identifies opportunities to improve learning effectiveness, and helps maintain consistency across all areas of Member Services. NORMAL DAY-TO-DAY WORK<ol><li>Facilitate and deliver training to contact center representatives as they transition from new hire training to “nesting” with their assigned teams, using a variety of methods including virtual instructor-led sessions, in-person classes, computer-based modules, and other blended learning approaches.</li><li>Coordinate technical, soft-skill, and service-focused training within the department, incorporating interactive and scenario-based activities to reinforce learning.</li><li>Develop, maintain, and continuously improve course outlines, job aids, and other training materials to ensure relevance and clarity for contact center representatives.</li><li>Provide real-time coaching and support to new hires during the nesting phase to strengthen performance and confidence.</li><li>Review, edit, and validate process documentation for accuracy, compliance, consistency, and alignment with departmental standards.</li><li>Manage time and training schedules effectively to meet onboarding deadlines and class objectives.</li><li>Stay current on procedural updates, system changes, and product enhancements, ensuring onboarding content is revised promptly.</li><li>Partner with leadership and Workforce Management to plan and coordinate the seamless transition of new employees to their assigned teams.</li><li>Track and report trainee progress, engagement, and performance trends; share insights with leadership to guide follow-up support or coaching.</li><li>Actively identify opportunities to improve the onboarding experience through feedback, observation, and collaboration with peers and stakeholders.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONS&nbsp;Here are a few skills you MUST have to be qualified for this position.<ol><li>4 to 6 years of experience delivering technical and non-technical training in a professional environment.</li><li>Demonstrated success in developing clear, engaging, and effective training documents and tools to support organizational learning.&nbsp;</li><li>Excellent written and oral communication skills, planning and organization skills.</li><li>Ability to effectively build relationships, contribute as a team member, work independently and collaboratively with multiple stakeholders.</li><li>Ability to function in an office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol> Here are a few qualities we’d LIKE for you to have to make you more suited for this position.<ol><li>Bachelor’s degree in Learning and Development, Education, Business, Information Technology, or related field.</li><li>Financial services knowledge and/or experience.</li><li>Customer service training experience.</li><li>Administration of a learning management system.</li><li>Experience with Fiserv DNA.</li><li>CPTD or APTD certification is preferred.</li><li>Familiarity with learning &amp; development design tools (Articulate 360, Vyond, Adobe Creative Suite, etc).</li></ol> If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:&nbsp;Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609&nbsp;<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>

Requirements:
 PI281231396

Local Government Federal Credit Union

Training Specialist

Description:
CIVIC CULTUREOur organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.&nbsp; ABOUT THE POSITIONThe VP, Cards and Payments will direct and lead the efforts of the Cards and Payments team to ensure exceptional service delivery, operational efficiency, and strategic growth. This individual will oversee all aspects of the credit union’s debit, credit and ATM card programs. In addition, this individual will have oversight of card and payments fraud prevention; cash withdrawal and deposit solutions; and ATM solutions. This individual responsible for developing and implementing strategies to enhance the member experience, as well as for ensuring regulatory compliance. The VP, Cards and Payments will define and lead initiatives in the cards and payments space and will collaborate with internal stakeholders to support cross-functional initiatives and projects that support the strategic business goals of the organization. NORMAL DAY-TO-DAY WORK<ol><li>Develop and execute the strategic vision for the Cards and Payments team in alignment with the credit union’s goals. Identify and implement innovative solutions to enhance card product offerings and the member experience.</li><li>Lead the day-to-day efforts of the Cards and Payments team, including debit, credit and ATM cards; cards and payments fraud prevention; cash withdrawal and deposit solutions; and ATM solutions, along with any new card or payments products that are added to the portfolio, ensuring high levels of efficiency, accuracy and member satisfaction.</li><li>Lead, mentor and develop a high-performing Cards and Payments team. Foster a collaborative and member-focused culture within the department. Identify training and development needs to enhance team skills and knowledge.</li><li>Manage the lifecycle of all card and other products, from issuance to account closure, including fraud resolution and dispute resolution. Implement and maintain robust risk management practices and to protect against fraud and ensure data security.</li><li>Ensure compliance with card operating rules established by card networks and payment processors and implement processes to stay updated with any change. Oversee financial and regulatory compliance for the Cards and Payments function.</li><li>Serve as the primary liaison for the credit union to operations-related vendors, including card processing companies, ATM networks, and plastic card providers, among others. Responsible for vendor performance oversight.</li><li>Negotiate contracts and service level agreements to ensure optimal terms and performance.</li><li>Oversee development and maintenance of Cards and Payments procedures, and adherence to those procedure by the Cards and Payments team.</li><li>Responsible for ensuring business continuity requirements are met for the Cards and Payments function.</li><li>Display integrity, self-awareness, courage, and respect for staff while ensuring learning agility and flexibility communicating and delegating effectively. Work effectively, collaboratively, and creatively in a team-oriented environment both internally and externally.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>Minimum 10 – 12 years’ experience in financial services, payments or card products, including 4 – 6 years’ experience supporting Cards and Payments initiatives.</li><li>4 - 6 years of management experience.</li><li>Strong understanding of card industry regulations, trends, and best practices. Familiarity with card operating rules and the ability to ensure compliance with these regulations.</li><li>Strong interpersonal communications skills, with experience in addressing all levels of leadership.</li><li>Must possess a strong service orientation.</li><li>Strategic thinking and strong analytical and problem-solving skills.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer).</li><li>Travel required on occasion.</li></ol> Here are a few qualities we’d LIKE for you to have to make you more suited for this position.<ol><li>Bachelor’s degree in business, finance, marketing or a related field.</li><li>Experience managing teams in an operations setting with a financial institution.</li><li>Knowledge of financial products and services.</li><li>Proficient in use of card management systems and related technologies.</li></ol> If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:&nbsp;Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609&nbsp;<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>

Requirements:
 PI281000316

VP, Cards and Payments

Description:
Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.&nbsp; ABOUT THE POSITIONThe Consumer Loan Officer is a centralized role responsible for guiding members through the consumer lending process with a consultative and relationship-based approach. This position is a key part of the credit union’s centralized lending strategy and focuses on managing primarily digital loan applications, with some referrals from physical branches. The Consumer Loan Officer is responsible for reviewing applications prior to underwriting, contacting members to confirm loan purpose and structure, ensuring stipulations are gathered post-approval, and providing follow-up on both approvals and denials. This role plays a critical part in helping members navigate their borrowing journey, aligning their needs with the right loan product, and ensuring clarity and completeness at every step. NORMAL DAY-TO-DAY WORK<ol><li>Review assigned digital and branch-submitted loan applications to ensure the selected product, amount, and term align with the member’s financial needs and objectives.</li><li>Contact members to engage in consultative discussions related to loan purpose, product fit, or clarification prior to underwriting submission.</li><li>Work collaboratively with Consumer Underwriting to ensure applications are accurate and complete, and proactively gather missing information or documents needed for decisioning. Support fulfillment and underwriting partners by submitting well-prepared, accurate, and complete applications. Proactively follow up with members on approved loans to explain terms, verify member intent, and collect any stipulations needed to move the loan to closing.</li><li>Contact members on declined loan applications (as applicable) to explain the outcome and offer guidance on improving future approval chances.</li><li>Utilize the loan origination system (LOS) and internal workflows to update application status, document member interactions, and route applications appropriately. Adhere to all regulatory and internal policies when collecting, documenting, or communicating with members.</li><li>Maintain knowledge of all consumer lending products—including unsecured term loans, personal lines of credit, auto loans, and HELOCs—to support members in product selection.</li><li>Meet productivity and service level expectations for daily contact volume, turnaround time, and member satisfaction.</li><li>Participate in training and coaching sessions to maintain proficiency in underwriting principles, loan structuring, and credit fundamentals.</li><li>Contribute to process improvement initiatives by identifying trends, bottlenecks, or opportunities for better member communication.&nbsp;</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>&nbsp;1 – 3 years of experience in consumer lending or member service roles involving lending conversations, including 1-3 years at a financial services organization.&nbsp;</li><li>Working knowledge of consumer loan products including personal loans, auto loans, and HELOCs.</li><li>Strong communication skills, with the ability to explain loan terms, credit decisions, and stipulation requirements clearly.</li><li>Familiarity with credit reports, DTI calculations, and basic underwriting principles.</li><li>Ability to use loan origination systems and CRM tools to document member contact and update application status.</li><li>High attention to detail, organizational skills, and the ability to manage a high volume of applications in a fast-paced, centralized environment.</li><li>Member-focused mindset with a consultative, empathetic approach to lending.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer).</li><li>Travel required on occasion.</li></ol> Here are a few qualities we’d LIKE for you to have to make you more suited for this position.<ol><li>Credit Union experience preferred, particularly in a digital or centralized lending model.</li><li>Exposure to Fiserv Velocity or similar LOS platforms.</li><li>Bilingual (Spanish) is a plus.</li><li>Familiarity with digital member interactions, including secure messaging platforms or digital follow-up tools.</li><li>Ability to analyze credit reports and make basic recommendations on loan alternatives.</li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:&nbsp;Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609&nbsp;<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>

Requirements:
 PI280660287

Consumer Loan Officer

Description:
OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.&nbsp; ABOUT THE POSITIONThe Vendor Risk Analyst will work with the Credit Union’s Information Security, Risk and Compliance, and Legal teams and other internal departments that utilize vendor relationships to offer products and services to the membership and/or provide the resources needed for Civic’s ongoing operations. This role will oversee, track, document, and report on new and existing service providers in accordance with the Credit Union’s policy. The Vendor Risk Analyst will generate ongoing reports for senior management on the status of new and existing services and service providers and, notify management of any identified material vendor service issues that are tracked as part of the Vendor Management Program. The Vendor Risk Analyst t will also coordinate and lead the Credit Union’s Vendor Management Committee. NORMAL DAY-TO-DAY WORK<ol><li>Represent Risk and Compliance and partner with each department in their selection and evaluation process of all new vendors and service providers.&nbsp;</li><li>Identify risks and uphold standards as it pertains to Civic’s policies and procedures through the due diligence processes.</li><li>Conduct planned and scheduled assessments of service providers that are critical to the Credit Union’s ongoing operations. Continuously ensure the quality and accuracy of services adequately support Civic’s standards and vision.</li><li>Support and contribute to the creation and monitoring of the Credit Union’s Business Continuity Plan as it relates to Civic’s vendors.</li><li>Administer the development and maintenance of the tracking system for vendor documents, periodic reviews, relationship issues, and contract renewals.</li><li>Develop and maintain reporting to the Credit Union’s Board and Senior Management team on the status of the Credit Union’s vendor relationships.</li><li>Partner closely with the VP of Risk and Compliance and the VP of Information Security as needed to update the Credit Union’s Vendor Management Program.</li><li>Actively engage internal teams to identify, document, and build the remediation plan for potential vendors and operational gaps.</li><li>When necessary, ensure remediation plans are completed and conducted with the pre-specified requirements.</li><li>Continuously commit to staying abreast of fast-evolving industry trends as well as change rules and regulations.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol>JOB QUALIFICATIONS&nbsp;Here are a few qualifications you MUST have to be qualified for this position. &nbsp;<ol><li>Minimum 4 – 6 years of experience in Compliance and/or Risk Management in the Financial Services industry.</li><li>Demonstrated ability to conduct thorough research and interpret and understand vendor risk management standards and best practices.</li><li>Proven ability to work both independently and collaboratively while remaining well-organized, efficient, and detail-oriented.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol>Here are a few qualifications we’d LIKE for you to have. &nbsp;<ol><li>Bachelor’s degree in Accounting, Finance or related field.</li><li>Proven analytical ability specific to vendor management best practices and techniques.&nbsp;</li><li>Previous management experience in a financial institution.</li><li>Strong and established understanding of the regulatory and business environment around vendor risk and ability to multitask and adapt to changing priorities in a fast-paced environment.</li><li>Demonstrated ability to engage and partner with all levels of management and staff, regardless of complexity of tasks.</li></ol>If you have questions about this position description, please feel welcome to ask. You can reach HR at: &nbsp;Human Resources3600 Wake Forest Rd, Raleigh, NC 27609&nbsp;<a href="mailto:careers@lgfcu.org" target="_blank">careers@lgfcu.org</a>

Requirements:
 PI280572071

Vendor Risk Analyst

Description:
CIVIC CULTUREOur organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.&nbsp; ABOUT THE POSITIONLoss Mitigation Specialist is responsible for proactively managing delinquent accounts by contacting Credit Union members. This role involves identifying potential risks, working with members to resolve payment issues, providing repayment solutions, and implementing strategies to mitigate loan losses. NORMAL DAY-TO-DAY WORK<ol><li>Provide early and late-stage delinquency management by monitoring loan accounts and identify members who are at risk of becoming delinquent.</li><li>Proactively contact members via phone, email, or other communication methods to discuss their accounts and identify reasons for delinquency</li><li>Work with members to develop repayment plans, loan modifications, or other solutions to bring accounts current.</li><li>Ensure a consultative member approach to restructuring loans as necessary, providing direction on improving the financial outlook of the member in the future.</li><li>Accurately document all member interactions, payment agreements, and actions plans in the core collection system.</li><li>Provide members with information on financial education resources and tools to help them manage their finances and avoid future delinquencies.</li><li>Collaborate as necessary with other internal business units and resources to ensure a coordinated approach to loss prevention.</li><li>Assist the AVP of Risk Assessment and Loss Mitigation with reviewing reports on delinquency trends, member interactions, and recovery efforts.</li><li>Ensure all activities are in compliance with federal and state regulations, as well as Credit Union policies, guidelines, and procedures.&nbsp;</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position. <ol><li>Minimum 4-6 years experience in consumer loan product collections, financial services or related field.&nbsp;</li><li>Must have an understanding of accounting principles and business financial statements and tax returns.</li><li>Must be knowledgeable in the process of analyzing personal tax returns, personal financial statements, and credit bureau reports.</li><li>Experience with credit procedures, policies, regulations and laws, in addition to knowledge of bankruptcy and consumer law.&nbsp;</li><li>Strong interpersonal skills with ability to work in a team environment.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer).</li><li>Travel required on occasion.</li></ol> Here are a few qualities we’d LIKE for you to have to make you more suited for this position.<ol><li>Bachelor’s degree in finance, Accounting, Economics, Business or related field required.&nbsp;</li><li>Prefer a minimum of 2-4 years of Credit Union consumer credit experience.</li><li>Knowledge of loan structuring and work-out solutions in desirable.</li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at: &nbsp;Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609&nbsp;<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a> 

Requirements:
 PI280070675

5 Banking / Insurance Jobs in Raleigh, NC, USA