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Description:
 OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. The Civic Advisor will be a part of the member’s journey in exploring financial goals, building trust through operational soundness and becoming a frontline touchpoint for members and staff. At the core, the Civic Advisor will embody Civic’s values, policies and vision while fostering an inclusive environment for both branch staff and members. NORMAL DAY-TO-DAY WORK<ol><li>Demonstrates exceptional member service by providing personalized solutions, creating memorable interactions and exceeding member expectations.</li><li>Builds and fosters relationships with current and potential members to increase their financial well-being.</li><li>Exhibits adept recognition and adjustment to member needs while employing active listening techniques to effectively de-escalate member concerns. Conducts thorough research to address and resolve member inquiries, preparing necessary documentation as needed.</li><li>Maintains and balances assigned cash drawer daily, while following operational procedures and cash limits. Participates in opening and closing procedures, as needed.</li><li>Accurately processes member transaction requests and responds to member inquiries via various channels in a timely manner.</li><li>Provides lobby support and maintains a strong knowledge of products and services available to Civic members, including current promotions. Inform members about products and services other than those requested based on the member’s financial information.</li><li>Assists with in-person opening of deposit and loan accounts by ensuring all information is received timely and accurately processed.</li><li>Explains loan programs to member, evaluates their needs and recommends loan options. Complete member and loan applications and escalate to the lending department as necessary.</li><li>Participate in beta-testing for possible workflow and process improvement and provide feedback to internal/external resources as needed.</li><li>Educates members on digital solutions by providing self-service alternatives to manage finances at their convenience.</li><li>Participates in required meetings and trainings while promoting a positive team environment. Shares knowledge of member feedback and effective practices.</li><li>Collaborates with internal departments to provide a closed-loop experience for member requests.</li><li>Complies with regulation, policies, procedure and operational guidelines. Proactively assesses and mitigates operational risks, ensuring compliance with regulations, audit requests and implements security measures when appropriate.</li></ol> JOB QUALIFICATIONSHere are a few qualifications you MUST have to be qualified for this position.<ol><li>Minimum 1 – 3 years of customer service experience, or a Bachelor’s degree.</li><li>High school diploma or equivalent.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li><li>Demonstrated strong customer service skills.</li><li>Notary Public in North Carolina, or ability to achieve in the first 6 months of employment.</li><li>PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol> Here are a few qualifications we’d LIKE for you to have.<ol><li>Credit Union member service experience.</li><li>Knowledge of financial products and services, mobile and on-line banking a plus.</li></ol>If you have questions about this position description, please feel welcome to ask. You can reach HR at:Human Resources3600 Wake Forest Rd, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>

Requirements:
 PI278989392

Local Government Federal Credit Union

Member Service Advisor, Wilmington (Branch Advisor)

Description:
&nbsp;CIVIC CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.ABOUT THE POSITIONThe Unified Communications Manager is responsible for overseeing and managing the organization's unified communications systems, including Microsoft Teams and digital device administration. This role involves the strategic planning, implementation, and maintenance of communication technologies to ensure seamless and efficient collaboration across the organization. The manager will lead a team to support voice, video, messaging, and conferencing solutions, ensuring they meet business requirements and compliance standards. Key responsibilities include managing system upgrades, troubleshooting issues, providing user training, and optimizing the performance of communication platforms. Additionally, the manager will oversee the administration of digital devices, ensuring proper configuration, security, and integration with unified communication systems.NORMAL DAY-TO-DAY WORK<ol><li>Lead, mentor, and develop the unified communications team. Conduct performance reviews, provide feedback, and ensure continuous professional development.</li><li>Develop and implement a comprehensive strategy for all unified communications systems (Microsoft Teams, Email, and digital devices),ensuring alignment with organizational goals and objectives.</li><li>Oversee the installation, configuration, and maintenance of unified communication systems and conference room technology systems.&nbsp;</li><li>Manage upgrades, patches, and enhancements to ensure system reliability and performance. Ensure systems are resilient and can recover quickly from disruptions.</li><li>Manage the administration of Microsoft Teams and Microsoft Exchange Online, including setup, configuration, and integration with other systems.</li><li>Manage the administration of digital devices, including configuration, security, and integration with communication systems. Ensure all devices are up-to-date and comply with security standards.</li><li>Provide technical support and troubleshooting for unified communication systems and digital devices. Manage all incidents and conduct root cause analysis to implement corrective actions to prevent recurrence.</li><li>Develop and deliver training programs to ensure users are proficient with communication tools and devices.</li><li>Collaborate with vendors to evaluate, select, and procure communication technologies and services.</li><li>Work with internal stakeholders to understand communication needs and ensure solutions meet business requirements.</li><li>Monitor the performance of unified communications systems and mobile devices to identify opportunities for process improvements. Implement measures to optimize system performance and user experience.</li><li>Develop and enforce policies and procedures for the use of unified communication systems and digital devices. Ensure compliance with industry standards, organizational policies, and regulatory requirements.</li><li>Create and maintain comprehensive documentation for unified communication systems, digital devices, configurations, and processes.</li><li>Lead and manage projects related to the implementation and enhancement of unified communication systems. Coordinate project activities, timelines, and resources to ensure successful project delivery.</li><li>Stay updated with the latest trends and advancements in unified communications and digital device management. Identify opportunities for improvement and lead the implementation of innovative solutions to enhance communication technologies.</li><li>Develop and implement disaster recovery and business continuity plans for unified communication systems.&nbsp;</li></ol>JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position. <ol><li>7 – 9 years general Information Technology experience engineering, designing, installing, administrating, upgrading, and maintaining mid-to-large scale telecommunications systems.</li><li>1 – 3 years of experience as a telecommunications manager, supervisor, or leader.</li><li>Fluent knowledge of modern Unified Communications systems that include supporting a Contact Center with Conversational AI capabilities.</li><li>Proven experience in managing and administering unified communication platforms.</li><li>Strong technical expertise in unified communications technologies, including Microsoft Teams, VoIP, video conferencing, and messaging systems.</li><li>Proficiency in managing and configuring digital devices (e.g., smartphones, tablets, laptops).</li><li>Experience with network infrastructure and protocols related to unified communications.</li><li>Knowledge of security best practices for communication systems and devices.</li><li>Demonstrated experience in leading and managing projects, including planning, execution, and monitoring.</li><li>Excellent verbal and written communication skills to interact with stakeholders at all levels.</li><li>Ability to explain technical concepts to non-technical audiences.</li><li>Strong vendor management skills to negotiate contracts and manage service providers.</li><li>Ability to adapt to changing technologies and stay current with industry trends and advancements in unified communications.</li></ol>Here are a few qualities we’d LIKE for you to have to make you more suited for this position. <ol><li>Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.</li><li>Experience with Genesys Cloud CX CCaaS platform.</li><li>Experience with conversational AI platforms such as Omilia and Glia.</li><li>Relevant certifications such as Microsoft Certified: Teams Administrator Associate, Cisco Certified Network Associate (CCNA), or similar are preferred.</li></ol>CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at: &nbsp;Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609&nbsp;<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a> 

Requirements:
 PI278985530

Unified Communications Manager

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?AMEX Assurance Company provides insurance protection for American Express Card Members through implicit card benefits, and fee/add-on insurance products to both Card Members and non-Card Members. This role will reside in the Claim and Servicing Operations department of AAC, whose primary responsibilities include enrollment, servicing, and adjudication of insurance policies and claims; this role provides an exciting opportunity in handling Litigated Claims for all claims within the AMEX Assurance Company Insurance portfolio, Including but not limited to Travel and Medical claims within the highly complex suite of Specialty Lines products. Duties include but not limited to:<ul><li>Investigation/research by using tools available and making outbound calls to settle claims</li><li>Communication via written and/or direct phone interaction with the customer, to ensure timely decisions</li><li>Communication and partnership with our legal teams and leadership</li><li>Decision making of claims for these products</li><li>Contract and policy interpretation</li><li>Maintaining state compliance</li></ul>&nbsp;****To be considered for this position you must reside in Arizona. This is a hybrid position and will require the successful candidate to be in office a minimum of 3 days per week. Minimum Qualifications:<ul><li>2 years of Customer Service experience</li><li>2 years Insurance experience, preferably in claims&nbsp;</li><li>Customer First Principles demonstrated through excellent verbal, written and interpersonal communication skills</li><li>Passion for exceptional service</li><li>Strong phone skills</li><li>Ability to adapt to multiple demands, shifting priorities and rapid changes in workflow</li><li>Ability to demonstrate initiative with minimal supervision to drive results</li><li>Strong problem-solving skills, time management and organizational skills</li><li>Superior level of accuracy and attention to detail.</li><li>Strong proficiency in PC skills, including MS Word and Excel</li></ul>Preferred Qualifications:<ul><li>Travel and Medical Claims experience</li><li>Auto Insurance Experience</li><li>Litigation claims handling experience</li><li>Insurance or Travel Industry experience</li></ul>A current Claims Adjuster License If a license is not currently held, the applicant must be able to obtain the necessary license during the time frame allowed prior to training. Upon hiring, candidate will have 2 attempts to pass the Arizona Licensing exam. If the exam, to obtain your license, cannot be passed within 2 attempts, employment will be terminated.Salary Range: $26.20 to $43.87 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Insurance Claims Adjuster- Litigation

Description:
 CIVIC CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.&nbsp; ABOUT THE POSITIONThe Consumer Lending Credit Officer I is responsible for the credit granting process, overseeing the underwriting, decisioning, and portfolio management of the consumer segments. The Consumer Lending Credit Officer I partners with the AVP, Credit Administration to design products and set underwriting policy and guidelines for the line of business that is consistent, closely followed, and without favoritism or discrimination. NORMAL DAY-TO-DAY WORK<ol><li>Ensure that each approved application meets the Credit Union’s lending standards. Approve loans within their pre-determined lending authority and make recommendations to lending manager on applications outside of their authority.&nbsp;</li><li>Underwrite both real estate and non-real estate consumer loan applications with the goal to meet and exceed individual and team goals while still maintaining the highest integrity in the decision-making process.</li><li>Utilize expertise in reviewing self-employed loan applicants for income analysis for all organization loan types. Evaluate all information for accuracy and correct as necessary based on the loan decision</li><li>Ensure due diligence is performed, inclusive of verifying account information, credit worthiness, and reviewing income/employment information, determining collateral value to ensure borrower’s ability and willingness to repay. Ask for and properly document additional information as needed. Ensure proper adverse actions are used when declining applicant. Clear and document exceptions.</li><li>Identify cross-selling opportunities or provide direction on improving the financial outlook of the member in the future.</li><li>Manage and monitor pipeline of deals in all underwriting stages by keeping member/staff informed of loan status throughout the process as necessary.</li><li>Assist in monitoring the quality and performance of the existing portfolio by product and risk-grading level. Continuously review credit underwriting reporting for negative trends.</li><li>Assist with quality control reviews and internal and external audits. Work with Compliance and third-party vendor to address any findings.</li><li>Remain knowledgeable of State and Federal lending regulations, NCUA and credit union policies and procedures, demonstrating a commitment to fair lending practices and ensuring compliance with all applicable laws and regulations concerning consumer lending.</li><li>Assist in testing credit underwriting system updates and auditing preparations.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol>JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>Minimum 4-6 years experience in consumer/mortgage lending, inclusive of 1-3 years of underwriting experience.</li><li>Should have a good understanding of accounting principles, business financial statements and tax returns.</li><li>Demonstrated knowledge in analysis of personal tax returns, personal financial statements, and credit bureau reports.</li><li>Knowledgeable in analysis of personal tax returns, personal financial statements, and credit bureau reports.</li><li>General understanding of Consumer Loan Origination Systems.&nbsp;</li><li>Experience with credit procedures, policies, and regulations. Knowledge of bankruptcy and consumer laws.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer).</li><li>Travel required on occasion.</li></ol>Here are a few qualities we’d LIKE for you to have to make you more suited for this position.<ol><li>Bachelor’s degree in Finance, Accounting, Economics, Business or related field.&nbsp;</li><li>Experience in a centralized underwriting environment and the use of scorecards/risk-grading/risk-based pricing for credit decisioning.</li><li>Prefer a minimum of 1 – 3 years of Credit Union consumer credit experience.</li><li>Knowledge of loan structuring and work-out solutions.</li><li>Experience in mortgage underwriting</li></ol>CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:&nbsp;Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609&nbsp;<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>

Requirements:
 PI278840389

Consumer Lending Credit Officer I

Description:
 OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. The Civic Advisor will be a part of the member’s journey in exploring financial goals, building trust through operational soundness and becoming a frontline touchpoint for members and staff. At the core, the Civic Advisor will embody Civic’s values, policies and vision while fostering an inclusive environment for both branch staff and members. NORMAL DAY-TO-DAY WORK<ol><li>Demonstrates exceptional member service by providing personalized solutions, creating memorable interactions and exceeding member expectations.</li><li>Builds and fosters relationships with current and potential members to increase their financial well-being.</li><li>Exhibits adept recognition and adjustment to member needs while employing active listening techniques to effectively de-escalate member concerns. Conducts thorough research to address and resolve member inquiries, preparing necessary documentation as needed.</li><li>Maintains and balances assigned cash drawer daily, while following operational procedures and cash limits. Participates in opening and closing procedures, as needed.</li><li>Accurately processes member transaction requests and responds to member inquiries via various channels in a timely manner.</li><li>Provides lobby support and maintains a strong knowledge of products and services available to Civic members, including current promotions. Inform members about products and services other than those requested based on the member’s financial information.</li><li>Assists with in-person opening of deposit and loan accounts by ensuring all information is received timely and accurately processed.</li><li>Explains loan programs to member, evaluates their needs and recommends loan options. Complete member and loan applications and escalate to the lending department as necessary.</li><li>Participate in beta-testing for possible workflow and process improvement and provide feedback to internal/external resources as needed.</li><li>Educates members on digital solutions by providing self-service alternatives to manage finances at their convenience.</li><li>Participates in required meetings and trainings while promoting a positive team environment. Shares knowledge of member feedback and effective practices.</li><li>Collaborates with internal departments to provide a closed-loop experience for member requests.</li><li>Complies with regulation, policies, procedure and operational guidelines. Proactively assesses and mitigates operational risks, ensuring compliance with regulations, audit requests and implements security measures when appropriate.</li></ol> JOB QUALIFICATIONSHere are a few qualifications you MUST have to be qualified for this position.<ol><li>Minimum 1 – 3 years of customer service experience, or a Bachelor’s degree.</li><li>High school diploma or equivalent.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li><li>Demonstrated strong customer service skills.</li><li>Notary Public in North Carolina, or ability to achieve in the first 6 months of employment.</li><li>PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol> Here are a few qualifications we’d LIKE for you to have.<ol><li>Credit Union member service experience.</li><li>Knowledge of financial products and services, mobile and on-line banking a plus.</li></ol> If you have questions about this position description, please feel welcome to ask. You can reach HR at: Human Resources3600 Wake Forest Rd, Raleigh, NC 27609 <a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>

Requirements:
 PI278819578

Member Service Advisor, Raleigh (Branch Advisor)

EXCELLENT PAY AND BENEFITS!Be a part of one of the most successful financial institutions in the country!!&nbsp;Star One Credit Union is one of Silicon Valley's largest, member-owned financial institutions. Star One offers financial services to more than 129,000 members worldwide. With assets over $9 billion, Star One is ranked 19th in total assets among over 4,900 credit unions nationally. For ten years in a row,&nbsp;Star One has been ranked #1 by America's Credit Unions for providing the highest direct financial benefit to the members we serve.We offer&nbsp;AMAZING BENEFITS&nbsp;that help keep our employees healthy and shining bright!!!<ul><li>401(k) Plan, Match, and Profit Sharing</li><li>Annual Wellness Benefit&nbsp;</li><li>Education Assistance</li><li>Employee Loan Discounts&nbsp;</li><li>Medical, Dental, and Vision (Effective date of hire)</li><li>Paid Holidays</li><li>Paid Time Off Program&nbsp;</li><li>Staff Incentive Variable Pay (Bonus)</li></ul>Job Title:&nbsp;Executive AdministratorHours:&nbsp;&nbsp;Monday through Friday from 8:00 a.m. to 5:00 p.m., and weekends as required for off-site meetings and other corporate events.&nbsp; Required to work physically on-site four days a week.&nbsp; Must be flexible and able to adapt schedule based on business needs.&nbsp; &nbsp;&nbsp;&nbsp;Salary Range: $70,500 -$98,600&nbsp; &nbsp;which is base pay.&nbsp;&nbsp;Compensation will be based on candidate qualifications.Job Scope/Duties<ul><li>The Executive Administrator is responsible providing administrative support to Star One’s&nbsp; Executive Team, Board of Directors, Supervisory Committee, and staff.&nbsp;</li><li>Support includes but is not limited to preparing memos, letters, presentations, reports, and spreadsheets.&nbsp;</li><li>Coordinates meetings for the President and CEO, Executive Vice Presidents, Vice Presidents, and Officials.&nbsp;</li><li>Provides assistance with coordinating Board packets and meetings, and takes minutes as needed.&nbsp;</li><li>Serves as a technical facilitator during all Board and Executive meetings.&nbsp;</li><li>Works closely with the Information Systems Team to address connectivity and other technical meeting issues.&nbsp;</li><li>Assists the Department Lead with planning and execution of both Spring and Fall Strategic Planning meetings, which requires travel and off-site presence.&nbsp;</li><li>Coordinates travel for Vice Presidents, management, and staff.&nbsp;</li><li>Manages the notary renewal process and tracking.&nbsp;</li><li>Coordinates food orders for a variety of business meetings and corporate events organization wide.&nbsp;</li><li>Responsible for trade and business publication subscriptions for the credit union.&nbsp;</li><li>Provides ongoing support with a variety of&nbsp; administrative tasks and projects.&nbsp;</li><li>Performs other duties as required.&nbsp;&nbsp;&nbsp;</li></ul>Experience/Minimum Education Requirements<ul><li>Requires six to eight years (6-8) of Executive Administrator experience in a professional office environment, preferably within a financial institution.&nbsp;</li><li>Experience with business travel and sensitive handling of confidential information is also required.&nbsp;</li><li>Highly proficient with Microsoft Office including Word, Excel, Forms, PowerPoint and Teams.&nbsp;</li><li>Bachelor’s degree in Business Administration or the equivalent level of related education and experience.</li></ul>Knowledge/Skills/Abilities<ul><li>Knowledge of executive and Board operations, and governance is preferred.&nbsp;</li><li>Excellent communication (verbal, written, presentation, and listening) and interpersonal skills.&nbsp;</li><li>Ability to address confidential and sensitive situations/issues with a high level of professionalism.&nbsp;</li><li>Requires strong organizational skills, attention to detail, and the ability to work collaboratively across teams to support executive and departmental needs.</li><li>Requires the ability to multi-task, manage multiple competing priorities, and meet deadlines.&nbsp;</li><li>Requires strong problem solving, analytical, and technical skills.&nbsp;</li><li>Ability to work effectively and interact with individuals at all levels of the organization.&nbsp;</li><li>Ability to maintain the highest degree of professional ethics, confidentiality, and neutrality.&nbsp;</li><li>Ability to maintain an effective and efficient workflow while maintaining high service standards.</li><li>Must be able to work independently with minimal supervision.&nbsp;</li><li>Ability to travel both in and out of state as needed.</li></ul>MUST HAVE GOOD CREDIT.We are a proud Equal Opportunity/AAP Employer M/F/Vet/Disabled

Star One Credit Union

Executive Administrator

Description:
 OUR CULTURE&nbsp;Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.&nbsp; ABOUT THE POSITIONThis Member Experience Workforce Manager will be responsible for leading workforce planning and management strategies to ensure optimal resource allocation and achievement of the contact center’s service level targets. This role will oversee call volume forecasting, schedule development, real-time adherence monitoring, and performance analysis to optimize workforce productivity. This individual will demonstrate a strong analytical mindset, excellent communication skills, and the ability to thrive in a fast-paced environment. NORMAL DAY-TO-DAY WORK<ol><li>Develops accurate forecasts of call volume, staffing needs, and workload distribution using historical data, seasonal trends, and business drivers.</li><li>Designs and implements staffing and workforce management models, including capacity plans and long-term staffing strategies to ensure service level goals are met.</li><li>Manages intraday staffing levels to ensure adherence to schedules, adjusting in real time to changes in call volume, absenteeism, or service disruptions.</li><li>Monitors key workforce metrics (ASA, AHT, occupancy, shrinkage, adherence) to maintain performance targets.</li><li>Generates and distributes regular workforce reports (forecast accuracy, schedule adherence, shrinkage, service level, etc.) to leadership.</li><li>Administers workforce management (WFM) systems and ensures accurate data integration from ACD/CRM platforms.</li><li>Continuously evaluates and enhances workforce management technology to improve efficiency and provides actionable insights from performance data to drive operational improvements.</li><li>Leads initiatives to improve scheduling flexibility, agent engagement, and retention through innovative workforce strategies.</li><li>Serves as the subject matter expert on workforce management for the contact center.</li><li>Proactively manages operational challenges, including spikes in call volume or unplanned staff absences, by implementing timely and effective resource allocation strategies.&nbsp;</li><li>Provides data-driven recommendations for staffing adjustments and process enhancements to improve team performance and operational efficiency.</li><li>Partners with operations teams to align workforce strategies with business goals.</li><li>Trains and mentors team members on workforce management tools and best practices.</li><li>Takes ownership of actions, decisions, and results; openly accepts feedback and demonstrates both the willingness and ability to improve.</li><li>Display integrity, self-awareness, courage, and respect for staff while ensuring learning agility and flexibility communicating and delegating effectively. Work effectively, collaboratively, and creatively in a team-oriented environment both internally and externally.</li></ol> JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>Minimum 7 – 9 years of call center experience, including 1-3 years of managerial experience.</li><li>Experience working with Genesys Cloud CX workforce management software.</li><li>Proven ability to analyze performance data and implement effective workforce solutions.</li><li>Strong understanding of workforce metrics such as ASA (Average Speed of Answer), AHT (Average Handle Time), and FTE (Full-Time Equivalent).</li><li>Excellent problem-solving skills and the ability to make decisions under pressure.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Must be able to work onsite at Credit Union administrative headquarters.</li><li>Travel required sometimes.</li></ol> Here are a few qualities we’d LIKE for you to have to make you more suited for this position.<ol><li>Experience in financial services or credit unions.</li><li>Proven ability to thrive in a fast-paced, dynamic environment with a strong track record of adaptability and responsiveness to changing priorities.</li><li>Analytical mindset with proficiency in tools such as Excel, SQL, or BI software for data analysis.</li><li>Exceptional communication skills for presenting insights and recommendations to stakeholders.</li><li>Understanding of regulatory compliance and customer service excellence.</li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at: &nbsp;Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609&nbsp;<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a> 

Requirements:
 PI278523055

Contact Center Workforce Manager

EXCELLENT PAY AND BENEFITS!Be a part of one of the most successful financial institutions in the country!!&nbsp;Star One Credit Union is one of Silicon Valley's largest, member-owned financial institutions. Star One offers financial services to more than 129,000 members worldwide. With assets over $9 billion, Star One is ranked 19th in total assets among over 4,900 credit unions nationally. For ten years in a row,&nbsp;Star One has been ranked #1 by the America's Credit Unions for providing the highest direct financial benefit to the members we serve.We offer&nbsp;AMAZING BENEFITS&nbsp;that help keep our employees healthy and shining bright!!!<ul><li>401(k) Plan, Match, and Profit Sharing</li><li>Annual Wellness Benefit&nbsp;</li><li>Education Assistance</li><li>Employee Loan Discounts&nbsp;</li><li>Medical, Dental, and Vision (Effective date of hire)</li><li>Paid Holidays</li><li>Paid Time Off Program&nbsp;</li><li>Staff Incentive Variable Pay (Bonus)</li></ul>Job Title:&nbsp; Personal BankerHours:&nbsp; Monday-Thursday 8:45 am - 5:30 pm, Friday 8:45 am - 6:30 pm, and rotating Saturdays 8:30 am - 2:45 pm (with a day off during the week&nbsp;Salary Range: $51,200 - $70,300&nbsp;which is base pay.&nbsp;&nbsp;Compensation will be based on candidate qualifications.&nbsp;Job Scope/Duties<ul><li>Responsible for providing consultative member support during the new account and consumer loan application process.</li><li>Reviews and analyzes loan applications and supporting documentation.</li><li>Advises members of policies, rates and terms.</li><li>Acts as a primary contact for members by providing application status and collecting documentation.</li><li>Books consumer loans, disburses funds and explains loan documents and approved loan terms.</li><li>Completes member requests for loan modifications.</li><li>Provides account and loan servicing support as needed.</li><li>Stays informed of all products, services and operational procedures.</li><li>Supports community and business development efforts.</li><li>Processes all transaction requests and provides assistance to other branches and departments as needed.</li></ul>Experience/Minimum Education Requirements<ul><li>Two to four years of current and progressive experience within a financial institution, preferably in a personal banking role.</li><li>Sales and service experience in a branch environment is preferred.</li><li>Bachelor’s degree in Business Administration, Accounting, Finance, or the equivalent level of education and experience.</li><li>Notary designation required. Mortgage Loan Originator (MLO) registration is required upon employment.</li></ul>Knowledge/Skills/Abilities<ul><li>Requires strong written and verbal communications skills.</li><li>Ability to learn and retain banking regulatory information and requirements.</li><li>Must be proficient with technology (computers, iPads, mobile phones, tablets) and Microsoft Office applications.</li><li>Fosters and maintains a strong service culture by providing excellent internal and external service.</li><li>Ability to work in a fast-paced environment while handling multiple tasks and competing priorities.</li><li>Must be a strong team player with the ability to work in a diverse group or as an individual contributor.</li></ul>MUST HAVE GOOD CREDIT.We are a proud Equal Opportunity/AAP Employer M/F/Vet/Disabled<h2><a href="https://www.starone.org/careers/?gnk=job&amp;gni=8a78859e97ae196f0197e647d0ff4013&amp;gns=Veterans+Connect" target="_blank">APPLY HERE</a></h2>

Personal Banker

About Us: Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals.&nbsp; We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success. &nbsp;JOB SUMMARY:ESSENTIAL DUTIES AND RESPONSIBILITIES:&nbsp; Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member.<ul><li>** Must reside in Hawaii to be considered**</li><li>Resolve complex, higher-dollar unpaid/denied claims by leveraging proprietary software system, making phone calls, generating letters, accessing client systems and insurance carrier web portals in the pursuit of getting a claim resolved.</li><li>Identify and report trends found during the account resolution process such as CPT/HCPCS errors/deletions, duplicate claims, revenue code mapping mismatches, missing charges, no claim on file.</li><li>Perform financial account assessment functions including but not limited to adjustments and NRP to patient. Work within client systems to complete rebill functions.</li><li>Perform administrative functions including but not limited to medical record submissions, billing claims, patient assistance outreach, obtaining documents from client systems and insurance plan code updates, review corrected claim requests and approve for client assistance or correct the bill within client platform, review and submit payment verification assistance requests.</li><li>Maintain familiarity with client preferences and known issues across multiple client accounts.</li><li>Support special projects for clients as needed.</li><li>Other duties as assigned.</li></ul>QUALIFICATIONS<ul><li>High School Diploma or equivalent </li><li>3+ years relevant industry experience in registration, billing, collections, required</li><li>3+ years experience with insurance carrier claims resolution, required</li><li>3+years of Epic, Cerner, Meditech or other EMR experience preferred</li><li>Knowledge of UB04 claim forms, EOB’s and medical records required</li><li>Experience with Hawaii payors.</li><li>ICD-9, ICD-10, CPT and HCPCS coding knowledge required</li><li>Ability to conduct detailed research to resolve complex claims</li><li>Intermediate mathematics skills (addition, subtraction, ability to identify trends, etc.)</li><li>Advanced knowledge of Excel and Power Point</li><li>Ability to compile and summarize data</li><li>Strong verbal and written communication skills</li><li>Ability to analyze and interpret complex documents, contracts, notes, and other correspondence</li><li>Ability to prioritize and multitask in a fast-paced environment</li><li>Ability to work effectively in a remote environment</li><li>Investigative mind set to identify issues and implement solutions.</li></ul>PHYSICAL DEMANDS: Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines. A job description is only intended as a guideline and is only part of the Team Member’s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

CorroHealth

Insurance Specialist - Hawaii

DescriptionAt ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.Job Summary<ul><li>Responsible for collecting and entering complete and accurate demographic and insurance information prior to the patient’s arrival. Verifying that the pre-certification requirements of the insurance companies have been met. Verifying the benefits coverage and quantifying the patient liability portion. Contacting the patient, the day before arrival to remind them of the appointment, set the expectation for payment, and answer any questions the patient may have.</li></ul>Essential Functions<ul><li>Pre-registers Outpatients, and Inpatients</li><li>Verifies that the insurance coverage is in effect, determines the amount of coverage &amp; patient liability</li><li>Verifies that Pre-certification has been obtained whenever appropriate &amp; works with the Physician’s office staff to obtain it whenever needed</li><li>Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment</li><li>Contacts scheduled patients the day prior to their appointment to confirm they are coming and verify that all demographic &amp; insurance information is correct</li></ul>Knowledge/Abilities/Skills/Expectations<ul><li>Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision</li><li>Must be able to work in a stressful environment and take appropriate action</li></ul> QualificationsEducation<ul><li>High school diploma or equivalent Required</li></ul>Licenses/Certifications<ul><li>HFMA’s Certified Patient Account Representative (CPAR) designation preferred</li></ul>Experience<ul><li>3 to 5 years in customer service focused environment</li></ul>

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