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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Position OverviewThe Senior Manager of Detection Operations is responsible for the daily execution of the IFCOE’s Internal Fraud alert review and referral processes. Reporting to the Director of Detection Operations this role will be a ‘first amongst peers’ providing leadership support to Operations staff.&nbsp; The Senior Manager will be responsible for Identifying reviewing and escalating potential incidents of internal fraud, misconduct, or policy violations. This role conducts preliminary assessments of internal fraud alerts, business referrals, and data-driven findings to determine appropriate referral for investigation, ensuring timely, accurate, and confidential handling of sensitive matters. Plays a critical role in protecting the organization's assets, reputation, and compliance posture.Key Responsibilities:<ul><li>Review and analyze potential internal fraud incidents identified through monitoring reports and business referrals.</li><li>Conduct initial assessments to determine credibility severity and appropriate escalation and or referral paths</li><li>Prepare clear and well documented alert summaries and supporting materials for referral to investigations</li><li>Maintain accurate case records in accordance with internal policies, regulatory requirements, and quality standards</li><li>Identify trends, patterns, or emerging risks related to internal fraud or misconduct</li><li>Collaborate with cross functional teams to ensure proper handling and resolution of referred alerts</li><li>Ensure strict confidentiality and objectivity when handling sensitive colleague related matters</li><li>Support continuous improvement of fraud detection and referral processes</li><li>Ensure operational coverage, service level adherence and timely escalation of high-risk incidents</li><li>Support the VP of Detection, Reporting, and QA to operationalize new rules, thresholds and models into monitoring systems</li><li>Contribute to reporting on detection effectiveness and operational performance</li><li>Partner with investigations on case referrals and feedback loops to refine detection quality</li></ul>Desired Leadership Characteristics:<ul><li>Calm and decisive under pressure.</li><li>Ability to prioritize actions for the benefit of the organization to remain focused on most critical issues</li><li>Initiative and bias for action and for getting things done</li><li>Proven ability in extending and maintaining strong relationships in a complex multi-national corporation</li><li>Strong problem solver with the ability to use analytical methods to affect change</li><li>Effective organizational skills (including attention to detail) along with the ability to collaborate and influence in a matrixed environment</li></ul>Preferred Qualifications<ul><li>10+ years of experience in fraud operations, monitoring, or security operations,</li><li>Deep understanding of fraud monitoring tools, insider threat detection and case management systems</li><li>Strong knowledge of internal fraud typologies and insider risk behaviors</li><li>Proven track record of managing global operations teams</li><li>Strong collaborations skills with Technology, CEG, Legal and risk oversight functions</li><li>Experience with operational KPIs, back-office case and SLA management, and executive reporting</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position

American Express

Senior Manager, Detection Operations, Internal Fraud

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About American Express Global DiningAmerican Express Global Dining brings together world-class experiences through platforms like Resy, Tock, and Rooam, creating seamless connections between diners and restaurants, and the broader Amex Membership ecosystem. Our mission is to define the future of hospitality and dining through technology, data, and design.As part of Team Amex, you’ll experience a culture built on innovation, shared values, and an unwavering commitment to back our customers and colleagues. You’ll have the support, flexibility, and autonomy to make an impact while helping shape the future of how people discover, book, and enjoy dining experiences worldwide.How will you make an impact in this role?As the Principal Engineer &amp; VP of Engineering for Dining Technology, you will be the most senior technical leader across the Resy, Tock, and Rooam engineering organizations. Partnering directly with the CTO of Global Dining, you will drive the long-term architecture, ensure technical excellence across platforms, and guide the evolution of our global hospitality ecosystem. You’ll influence the technical direction for how we unify core services, and deliver scalable, reliable, high-performance systems that power millions of diners using consumer-facing dining experiences and thousands of restaurants and wineries.&nbsp;Key Responsibilities<ul><li>Architect the future of dining platforms: Define and evolve the unified platform architecture spanning consumer-facing dining apps, restaurant and winery management systems, POS integrations, and partner APIs across Resy, Tock, and Rooam.</li></ul><ul><li>Drive scalability and reliability: Lead the design of distributed, event-driven systems and service architectures capable of supporting global scale and real-time experiences.</li></ul><ul><li>Technical leadership: Partner with product, data, and design leaders to shape strategic initiatives that advance the dining ecosystem.</li></ul><ul><li>Elevate the consumer experience: Partner with product, design, and data leaders to create seamless, personalized dining experiences that integrate discovery, booking, and payments.</li></ul><ul><li>Guide modernization: Lead efforts to modernize legacy systems, consolidate tech stacks, and strengthen core infrastructure and observability.</li></ul><ul><li>Cross-platform integration: Define interfaces and shared platform capabilities across Resy, Tock, and Rooam to enable cohesive experiences and interoperability across consumer and merchant products.</li></ul><ul><li>Mentorship and culture: Coach staff and senior engineers , raising the bar for technical excellence, craftsmanship, and innovation.</li></ul><ul><li>Partner with Amex enterprise teams: Ensure alignment with Amex-wide architectural frameworks, cloud standards, and security policies while preserving product velocity.</li></ul><ul><li>Evaluate emerging technologies: Identify and advocate for innovations in cloud infrastructure, AI/ML, payments, and data platforms that could transform the dining experience.</li></ul>Core Technical Skills<ul><li>Deep expertise in large-scale distributed systems, cloud-native architectures, and microservices design.</li></ul><ul><li>Proven experience building consumer-facing mobile and web applications with real-time data and rich user experiences.</li></ul><ul><li>Advanced proficiency in AWS (preferred), GCP, or equivalent cloud ecosystems.</li></ul><ul><li>Strong hands-on background with microservices, GraphQL, Kubernetes, containerization, and observability tooling.</li></ul><ul><li>Experience with high-performance APIs, mobile backends, and data-intensive services.</li></ul><ul><li>Strong coding background in Java or Python, with modern frameworks and tools.</li></ul>Leadership &amp; Strategic Skills<ul><li>Recognized as a technical authority capable of influencing across multiple engineering teams.</li></ul><ul><li>Demonstrated success guiding multi-organization architectures and large-scale platform migrations.</li></ul><ul><li>Exceptional ability to translate abstract vision into executable, phased technical roadmaps.</li></ul><ul><li>Experienced in mentoring Staff and Senior Engineers and driving cultural change through engineering excellence.</li></ul><ul><li>Strong communication and storytelling skills with the ability to present complex trade-offs to senior leadership.</li></ul><ul><li>Collaborative and pragmatic approach to decision-making, balancing innovation with execution.</li></ul>Minimum Qualifications<ul><li>10+ years of experience in software engineering, with at least 3+ years as a Principal Engineer / Distinguished Engineer at a large-scale tech organization&nbsp;</li></ul><ul><li>Proven experience leading architecture for consumer internet platforms, B2B SaaS systems, or transactional ecosystems at scale.</li></ul><ul><li>Demonstrated ability to partner with executive leadership to define and deliver strategic technology vision.</li></ul><ul><li>Bachelor’s degree in Computer Science, Engineering, or a related field.</li></ul>Preferred Qualifications<ul><li>Experience in consumer facing, commerce, or marketplace platforms. </li></ul><ul><li>Experience with AI/ML</li></ul>Salary Range: $219,000.00 to $338,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Depending on factors such as business unit requirements, the nature of the position, cost, and application laws, American Express may provide visa sponsorship for certain positions.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Principal Engineer & VP of Engineering, Dining Technology

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences– from payments to rewards to servicing– that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry.About Network &amp; Acquiring Solutions:As part of the Global Merchant &amp; Network Services group (GMNS), the Network &amp; Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a center of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs.About the Role:The role of Senior Manager, Enterprise Payments Product Management is an exciting opportunity for a talented product manager to define the product strategy and roadmap to deliver a best-in-class enterprise payment service for American Express. The incumbent will be a central member of the Enterprise Payments COE that is tasked with driving an enterprise critical multi-year Multi-Rail Payments program established to (1) accelerate the development of our enterprise payment services and (2) redesign the operating model surrounding it to drive excellence in payment execution. This role will help to reshape and transform how payment products are built and delivered at American Express. The Manager, Enterprise Payments Product Management will collaborate closely with Business, Delivery, and Technology to define the product vision and roadmap for Enterprise Payments.This role will fall within our Pay Amex product team focused on the US market needs at a time of significant investment.The product manager will help to understand core customer needs and will play a pivotal role in building out a strong modernize core payment services improving customer outcomes, operations outcomes, and risk and control outcomes.Key Responsibilities:<ul><li>Help define the product vision and strategy for A2A / money movement products and services used across American Express.</li><li>Evaluate market trends, competitive landscape, and customer feedback to identify opportunities to further enhance the product value proposition.</li><li>Engage with and influence internal business stakeholders and partners to understand customer needs, flesh out use case details, collaborate on new/relevant product concepts, and&nbsp;co-develop solutions to deliver on Enterprise goals.</li><li>Understand evolving market regulations to inform the product strategy and ultimately achieve business objectives.</li><li>Identify opportunities to leverage existing payment capabilities to deliver value for new use cases or new markets.</li><li>Leverage external industry data and internal product metrics to inform product strategies.</li><li>Deliver go to market strategy including the operationalization plans, the commercialization strategy, articulation of the value proposition, and ongoing metrics to measure benefits realized.</li><li>Own, update, and prioritize the product roadmap including new capabilities, features, services, expanded markets, product integrations, decommission of products, etc.</li><li>Develop robust business cases to support prioritization of roadmap items.</li><li>Collaborate with Product owners to align on product roadmap including new product features and enhanced services, as required to deliver on the overarching strategy.</li><li>Define capabilities for new payment products and services, identify/prioritize use cases, and design “minimum viable product” features and user stories to ensure a focus on delivering maximum value.</li></ul>Requirements/Qualifications:<ul><li>Relevant experience: Experience in product management, product development, management consulting, and/or strategy. MBA preferred.</li><li>Passion for payments: Passion for emerging payments, FinTech’s, and the evolving payments landscape (e.g., real time payments, PSD2, APM’s, etc.). Knowledge of A2A money movement (ACH, wires, RTP, etc.) a plus.</li><li>Results-oriented: Passion to drive strategies to deliver results in a dynamic and highly matrixed environment.</li><li>Intellectual curiosity: High-intellectual curiosity, out-of-the-box, creative &amp; critical thinker with experience in complex problem solving and strategic thought leadership.</li><li>Entrepreneurial spirit: Ability to mobilize and lead cross-functional team collaboration to achieve results in a fast paced, multi-partner environment with constant change.</li><li>Highly collaborative: Ability to effectively collaborate with and build strong relationships with internal and external stakeholders to deliver on shared objectives.</li><li>Agility: Ability to operate in ambiguity, white space, and an environment with quickly evolving priorities.</li><li>Effective communicator and influencer: Ability to influence key partners and executive stakeholders. Excellent communication skills, proficient in developing excellent quality presentations and deliverables for an executive audience.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager, Enterprise Payments Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes. The U.S. Small Business and Middle Market segment is the largest GCS customer segment with strong growth momentum and remains a key area of investment and focus. The Middle Market Demand Generation team sits within Managed Marketing &amp; Prospect in GCS. The team is essential to the U.S. SME Sales &amp; Marketing engine, warming and delivering high-intent leads to create new and expand existing customer relationships. Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes. The U.S. Small Business and Middle Market segment is the largest GCS customer segment with strong growth momentum and remains a key area of investment and focus. The Middle Market Demand Generation team sits within Managed Marketing &amp; Prospect in GCS. The team is essential to the U.S. SME Sales &amp; Marketing engine, warming and delivering high-intent leads to create new and expand existing customer relationships. The Senior Manager, Corporate Program Paid Search will lead the team managing our Search strategy to drive Corporate Program prospect leads. This leader will build and execute against a roadmap that evolves the channel strategy alongside the evolving search landscape and deliver against ambitious growth plans. How will you make an impact in this role?<ul><li>Own the end to end Paid Search program for Corporate Card Program prospects, including strategy, roadmap, agency execution, and continuous optimization.</li><li>Be directly accountable for agency performance and day to day excellence across planning, execution, QA, and readouts; set SLAs, feedback rhythms, and quality standards; push partners to raise the bar.</li><li>Lead forecasting, monthly pacing, and budget stewardship; own reporting end to end (channel, campaign, keyword) and connect performance to lead and digital conversion data; build and evolve dashboards that guide prioritization and communicate results.</li><li>Run structured experimentation agenda across keywords, creative, bidding, audiences, and landing experiences; socialize learnings and fold them into the roadmap.</li><li>Partner with the Corporate Card Prospect Site team to align strategy, landing pages, and forms; influence testing to improve conversion and user experience.</li><li>Collaborate with Organic Search partners to deliver a Total Search approach and readiness for evolving discovery surfaces, including AI overviews and zero click experiences.</li><li>Pilot and scale approaches for emerging discovery contexts in AI enabled search; define hypotheses, measurement plans, and success criteria with analytics partners.</li><li>Improve lead quality by partnering with Sales and Marketing on targeting, signals, and routing; coordinate with marketing operations and partners on trafficking, documentation, and review processes.</li><li>Manage one Analyst/Sr. Analyst as a direct report who supports day to day operations and reporting; mentor, set goals, and develop capabilities that increase velocity and quality.</li><li>Coordinate with adjacent teams to prevent cannibalization and auction collisions across campaigns and portfolios while protecting brand standards and compliance requirements.</li><li>Bring an external perspective by monitoring marketplace and technology trends; challenge agencies and internal partners to adopt promising practices and retire low value efforts.</li></ul>Qualifications<ul><li>5+ years of experience in Marketing with 3+ years of Paid Search experience; B2B experience preferred.</li><li>Demonstrated ability to own channel forecasts, pacing, and optimization in partnership with agencies and internal stakeholders.</li><li>Proven, methodical approach to experimentation and iterative improvement; comfort using reporting to drive decisions.</li><li>Working knowledge of SEO &amp; SEM and the evolving search landscape, including zero click experiences and AI assisted discovery.</li><li>Strong collaboration and stakeholder management across site partners, Creative Strategy, Sales and Marketing, Legal, and Compliance.</li><li>Agency management experience, including writing briefs and delivering clear, actionable feedback.</li><li>People leadership experience, including managing at least one direct report and cross functional workstreams.</li><li>Clear, concise communicator with excellent organization and attention to detail; ability to manage multiple initiatives simultaneously.</li><li>Familiarity with enterprise analytics and workflow tools; ability to define requirements and interpret results.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Corporate Program Paid Search

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?American Express is on a mission to provide the world’s best customer experience every day. Rooted in this vision is the work of the Technology Risk &amp; Information Security organization, empowering the company to deliver superior service through trust, security, and safety. Our culture is centered around passion, curiosity, and courage, enabling you to innovate and evolve a Fortune 100 company. You can help us achieve this mission! Are you ready to protect one of the most admired brands from today’s, and tomorrow’s advanced threats?American Express seeks to recruit a passionate, and experienced security analyst for its security operations &amp; incident response team. This is a hands-on, technical role performing incident response activity ranging from pre-incident (preparation), active incident, to post incident. You will be a key technical resource in conducting investigations, performing analysis, identifying TTPs, building the attack narrative, and taking response actions. You are a motivated professional that will assist with people, processes, and technology that empowers the team to investigate sophisticated threats. This role requires critical thinking, innovative problem solving, leading analysis, and effective communications.&nbsp;Responsibilities<ul><li>Perform triage and analysis for cyber security events across multiple platforms using data across diverse sources (e.g., firewalls, EDR, IDS/IPS, identity, application logs).</li><li>Recognize attacker tactics, techniques, and procedures as well as Indicators of Compromise (IOCs) / Indicators of Attack (IOAs) that can be applied to current and future investigations.</li><li>Investigate and respond to cyber security incidents, supporting all stages of the incident lifecycle including identification, containment, eradication, and recovery efforts.</li><li>Contribute to team projects, process improvement, and development of new capabilities.</li><li>Curate a world class security operations and incident response team with a relentless focus on innovation and continuous improvement.</li><li>Assess and develop incident response best practices to help mature the overall security operations of the organization.</li><li>Make recommendations for improving enterprise risk posture based on individual research and technical expertise.</li><li>Stay current on industry trends, attack techniques, mitigation techniques, and security technologies.&nbsp;</li><li>Produce high-quality written and verbal reports, recommendations, and actions.</li></ul>Minimum Qualifications<ul><li>1-3 years of experience in information security</li><li>Solid foundation of network and application protocols and concepts (tcp, ip, dns, http, dhcp, etc).</li><li>Experience with various network and/or host-based security tools to detect and respond to security events.</li><li>Experience with log analysis using SIEM/SOAR platforms.</li><li>Theoretical and practical security knowledge and investigation experience with Mac, Linux, and Windows operating systems, as well as cloud environments.</li><li>Theoretical and practical knowledge in Incident Response lifecycles</li></ul><ul><li>Strong analytical, documentation, and communication skills.</li><li>Applicable certifications such as Security+, CySA+, GSEC, GCIH, GCIA, CEH, CISSP</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Associate - CyberOps & Assurance (Incident Response)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.The Global Client Group (GCG) sits within Global Merchant and Network Services (GMNS) and serves American Express’ largest and most complex global merchants, across retail, online and travel-related industries. Our vision is to be the indispensable partner of choice for our merchant customers to facilitate global commerce. Our mission is to drive business growth and deliver superior business and financial results through delivering premium value, excellence in service, and increased customer engagement through innovative solutions.As a Senior Client Manager in GCG, reporting to the Vice President, Global Client Group Online, you will be responsible for managing a portfolio of strategic online partners across technology, digital advertising, business services as well as developing a global strategy and account initiatives to drive growth with this dynamic set of clients. This is an excellent opportunity for a self-motivated individual who is interested in further developing general management and business development skill sets while working with some of the world’s leading companies in an environment where innovation and new thinking is highly valued and encouraged.Key Responsibilities:· Develop a deep understanding of client business models, strategy and priorities and manage the end-to-end global client relationship, as well as developing holistic strategies which deepen American Express’ profitability, relevance, and engagement with these strategic clients.· Drive &amp; expand charge volume globally in new regions/channels and uncover business transformational opportunities that deliver against mutual objectives.· Collaborate with a broad range of key business partners such as Pricing, Finance, Risk, Legal and Operations across American Express, to create profitable deal constructs, value levers and pricing scenarios for use in Card Acceptance &amp; related contract negotiations.· Partner with global payments consulting and servicing teams to proactively resolve operational challenges.· Identify opportunities to drive tangible merchant value leveraging Enterprise capabilities.· Create global account plans; including partnering with international client managers to develop regional specific strategies that drive mutually beneficial results.· Open doors to C-suite and key decision makers establishing value of American Express acceptance and creating buy-in on business building opportunities.Minimum Qualifications:· Experience in client management required – expertise in payments and B2B experience a plus· Strong executive presence with a track record in developing relationships at all levels to sell-in transformational initiatives· Excellent influencing and collaboration skills, internally and externally· Strong strategic thinking, analytical and problem resolution skills· Proven ability to drive results in a highly complex and dynamic external marketplace· Experience negotiating client agreements and contracts· Demonstrated project management skills and the ability to seamlessly multi-task and reprioritize· Ability to develop and implement creative solutions to marketing, financial, operational, and other business problems· Team player who enjoys working in a fun, smart, fast-paced, and dynamic environment· Excellent oral/written communication and presentation skills a must· Thrives in an ambiguous environment and quickly changing external marketplace · Bachelor's degree required· Candidate must reside in or be willing to relocate to the Greater NYC Metro areaSalary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Senior Manager-Client Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Global Advertising and Brand Management (GABM) team is responsible for creating marketplace demand and driving commerce for American Express products and services through differentiated and innovative branding, marketing, and experiences. We have an ambitious goal: to be the most admired brand in the Fortune 500, and we aim to deliver on that by doing work that is both creative and effective. The OnBrand Creative Agency sits within GABM. We aspire to be the creative partner-of-choice to build seamless customer experiences for our Business Units, essential for driving results and unlocking value through deeper knowledge of our business powered by industry-defining creative excellence. We are focused on developing forward thinking ideas and work across channels, end-to-end experiences in digital and beyond. We are seeking an Producer to join the OnBrand Content Production Studio team.As a Producer, you will support the end-to-end production process for advertising and branded content campaigns — ensuring projects are delivered on time, on budget, and at the highest creative quality. This role is more focused on post-production and works closely with creative directors, editors, designers, and external partners to manage logistics for editorial, facilitate communication, and help bring creative ideas to life across video, digital, and social channels. The Producer will report to the Lead Producer within the Content Production Studio.Day to day responsibilities include, but are not limited to:&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Overseeing the creation and production of original and highly engaging photo and video content •&nbsp;&nbsp;&nbsp;&nbsp;Tracking project timelines, deliverables, and approvals to ensure milestones are met and assets are delivered accurately. •&nbsp;&nbsp;&nbsp;&nbsp;Running day-to-day management of the post-production crew including motion designers, editors and freelancers. •&nbsp;&nbsp;&nbsp;&nbsp;Working closely with account managers, project managers, designers, developers and other creatives to bring concepts to life. •&nbsp;&nbsp;&nbsp;&nbsp;Communicating closely with external vendors, freelancers, and production partners to ensure clarity and accountability •&nbsp;&nbsp;&nbsp;&nbsp;Managing production tools and databases (Airtable, Workfront, or similar) to track resources, assets, budgets and talent/usage rights. •&nbsp;&nbsp;&nbsp;&nbsp;Producing content that is on-brand, on-strategy, leverages current platform trends and is true to a brands style, voice and aesthetics. •&nbsp;&nbsp;&nbsp;&nbsp;Communicate status, roadblocks, and opportunities for efficiencies at all stages while managing the resourcing of the post-production team •&nbsp;&nbsp;&nbsp;&nbsp;Support and oversee estimation of costs and turnaround times for creative concepts •&nbsp;&nbsp;&nbsp;&nbsp;Able to quickly prioritize and address creative and marketer notes, to meet tight deadlines. &nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Passionate about film, video and social media, trends, technology and best practices •&nbsp;&nbsp;&nbsp;&nbsp;A "maker" mentality, be curious and not afraid to try new methodsQualifications •&nbsp;&nbsp;&nbsp;&nbsp;1-3+ years of experience in content production, advertising, or media (agency or in-house preferred). •&nbsp;&nbsp;&nbsp;&nbsp;Strong understanding of creative production workflows (photo, video, digital, and social). •&nbsp;&nbsp;&nbsp;&nbsp;Excellent organizational skills and attention to detail, with the ability to manage multiple projects simultaneously. •&nbsp;&nbsp;&nbsp;&nbsp;Proficient in production tools (Airtable, Adobe Creative Suite, Frame.io, etc.) •&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with vendor management, licensing, and post-production processes. •&nbsp;&nbsp;&nbsp;&nbsp;Excellent communication and collaboration skills; thrives in fast-paced, deadline-driven environments. •&nbsp;&nbsp;&nbsp;&nbsp;Background serving a global financial service or travel/lifestyle brand is a plus •&nbsp;&nbsp;&nbsp;&nbsp;Comfortable navigating multiple projects within tight timelines, supporting high-visibility initiatives, and always seeking to identify opportunities for improvement •&nbsp;&nbsp;&nbsp;&nbsp;Proactive, collaborative mind-set and solutions-oriented in undefined territory •&nbsp;&nbsp;&nbsp;&nbsp;Relationship management. Ability to manage time and organize creative workloads with colleagues, partners and agencies. Must cut through clutter and drive results to reinforce integrity of the internal agency and American Express brand •&nbsp;&nbsp;&nbsp;&nbsp;Connect the dots between creative vision and enterprise goals, while offering recommendations on production approaches that are within budget, adhere to all usage rights / compliance standards and can be executed within a specific timeline •&nbsp;&nbsp;&nbsp;&nbsp;Continuously seeks and learns from feedback to improveIf the links do not work, please copy and paste the following URLs in a new browser window: <a href="https://www.dol.gov/agencies/ofccp/posters" target="_blank">https://www.dol.gov/agencies/ofccp/posters</a> to access the three posters.&nbsp; Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Producer - Content Production Studio - OnBrand

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?American Express’s Global Financial Crimes Surveillance Unit (GFCSU) and the US Investigations Unit (USIU), within Global Financial Crimes Compliance (GFCC), in partnership provide end-to-end support and oversight of global financial crimes investigations. In conjunction with GFCC partners, the GFCSU and USIU develop and implement automated transaction monitoring rules, reports, and other processes designed to identify activity potentially indicative of criminal behavior. The GFCSU and USIU also investigate potentially suspicious financial activity and, when appropriate, file suspicious activity reports (SARs) with the Financial Crimes Enforcement Network (FinCEN), which is part of the U.S. Department of the Treasury, and/or refers matters to internal compliance partners for review and reporting globally. In addition, the GFCSU and USIU manage risk associated with politically exposed persons and persons and entities on core sanctions and risk lists through regular screening, and manage risk associated with improper payments that could be indicative of bribery, corruption, or other illicit activity by reviewing internal American Express payments and expenditures. The GFCSU and USIU together perform a critical role in ensuring that American Express complies with all applicable laws and regulations, including the Bank Secrecy Act (BSA), the USA PATRIOT Act, and the Foreign Corrupt Practices Act, and provides law enforcement with key information for the investigation and prosecution of money laundering and terrorist financing, credit card fraud, identity theft, and other criminal activity.The GFCSU/USIU Training and Procedures team will be tasked with creating, maintaining and delivering all GFCSU/USIU&nbsp; Investigations-related Procedures and Training Material&nbsp; (AML, Screening, Enhanced Due Diligence and Payments Monitoring) in accordance with GFCC-issued standards; overseeing and collaborating on GFCSU/USIU&nbsp; training efforts; aligning with the GFCSU/USIU&nbsp; and stakeholders on efficiencies to improve investigative processes; collaborating with international markets to align on processes and expectations; serving as a liaison for quality control-related referrals impacting the GFCSU/USIU ; aligning with key stakeholders in the GFCSU/USIU&nbsp; and GFCC on various procedural, operational, and training impacts; and other related responsibilities in support of the success of the program.&nbsp;How will you make an impact in this role?This role will serve as a Training Manager supporting the responsibilities noted above, with an emphasis on the training process, as well as eventually leading a team of supporting compliance analysts.&nbsp;The ideal candidate should have a strong passion for process improvement, training, and development, possess a fundamental understanding of GFCSU/USIU processes and procedures, and a proactive drive to partner with Investigations Leaders to drive effective procedural processes.&nbsp;Responsibilities:<ul><li>Drafting, maintaining and delivering training materials related to GFCSU/USIU processes and day-to-day work functions for all pillars of the GFCSU/USIU program as needed;</li><li>Ensuring adherence to legal and regulatory standards, as well as internal quality requirements for investigations and local market SAR/STR filings;</li><li>Developing a team of analysts, including providing applicable training and coaching tailored to strengthen ability to support effective and adaptable procedures and training sessions based on individual and business needs</li><li>Evaluating team and individual performance against expectations and deliverables of GFCSU/USIU Training and Procedures team initiatives, and supporting team engagement and dynamics</li><li>Partnering with global investigations teams on areas of training and alignment need;</li><li>Engaging in quality-related analysis and trend identification of investigative work, and proposing remedial steps to address deficiencies;</li><li>Strategizing on how to drive innovation and efficiency for GFCSU/USIU processes and GFCC initiatives.</li></ul>Minimum Qualifications:<ul><li>Equivalent work experience or a bachelor's degree in one of the following fields of study: Criminal Justice, English, Journalism, Finance, Accounting, or other fields involving intensive research, writing, or data analysis</li><li>2+ years of work experience developing and supporting a department training process, including drafting new training processes and revising existing processes.</li><li>Knowledge of criminal typologies associated with financial products and services</li><li>Experience supporting and responding to external regulatory reviews and internal governance reviews</li><li>Ability to demonstrate strategic thinking, implement innovation and change, introduce and champion new processes</li><li>Experienced leader, capable of driving performance by coaching and motivating people for success, identifying their strengths and opportunities</li><li>Ability to influence, gain support, and resolve conflict</li><li>Keen attention to detail, proven analytical and problem-solving skills, demonstrated leadership abilities, and effective communication skills</li><li>Proficient with all Microsoft Office suite, including Word, Excel, and PowerPoint</li></ul>Preferred Qualifications:<ul><li>Expertise in GFCSU/USIU Polices, Process and Procedures as well as understanding of AML-related laws and regulations and other guidance</li><li>6+ years of work experience in a financial services institution or payment institution in any of the following areas is highly preferred: Anti-Money Laundering, Suspicious Activity Reporting, financial crime, enhanced due diligence, or law enforcement</li><li>Experience with creating and delivering effective training with demonstrable results, coupled with a strong drive to develop and coach GFCSU/USIU team members</li><li>Familiarity with large sets of financial data and experience developing reports and outlining data requirements</li><li>A strong candidate will also be able to manage multiple tasks simultaneously; be an enthusiastic self-starter; and deadline-driven team player</li><li>CAMS certified or equivalent preferred</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Manager-Compliance: Training

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&amp;L) enterprises. The GCS team enables businesses globally to pay for and finance what they need to grow their businesses through a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing.The Sales Enablement, Pricing, &amp; Transformation (SPT) team is the business analytics and decisioning arm of Global Commercial Services (GCS) responsible for studying business performance and uncovering useful insights to architect GCS growth and strengthen the culture of compliance and control.The Senior Manager, Performance &amp; Insights will focus on partnering with the U.S SME (Small &amp; Medium Enterprise) Field Sales organization. They will be a key thought partner to the Field Sales Leadership team in ensuring broader team’s ability to achieve sustainable profitable growth in a compliant way. The Senior Manager will also play a key role in identifying, optimizing, and implementing channel integration initiatives across US SME. They will work very closely with several cross-functional partners including Operational Excellence, U.S. SME Commercial Effectiveness &amp; Governance, Finance, SABE and other supporting teams.The ideal candidate has familiarity with sales and account development teams and will coordinate across key partners to ensure there is alignment and collaboration on strategic priorities. They will possess thought leadership, critical thinking, communication, and organizational skills, and will have a proven record of excellence operating independently and within a hard-working team environment.How will you make an impact in this role?&nbsp;<ul><li>Thought Leadership: Focus on strategic thought leadership, including managing Sales teams portfolio strategy, goal setting methodology, incentive strategy, rules of engagement (ROE), and assess effectiveness against business objectives</li><li>Multi-Disciplinary Leadership:&nbsp;Ability to lead multiple and sophisticated work streams, and to work across departmental boundaries and deliver a diverse set of initiatives that result in impactful outcomes</li><li>Superb Communicator:&nbsp;Ability to drive alignment among stakeholders and key partners; Ability to write compelling messages addressed to various audiences/levels within the organization</li><li>Stakeholder Management: Build strong relationships with US SME Field Sales teams to understand business objectives and challenges in order to become a trusted partner</li><li>Strong Analytical Skills:&nbsp;Apply analytical thinking to diagnose business needs and to establish analytical hypothesis and solutions; Have working knowledge of Excel and SQL encompassing data manipulation and financial modeling techniques</li><li>Strategic Mentality:&nbsp;Self-motivated individual who can problem-solve and think critically, to develop concrete insights backed by data and analytics; Find opportunities to strengthen business performance</li><li>Results Driven:&nbsp;High level of accountability and ability to address ambiguous challenges; adaptable to evolving priorities and rapid change</li><li>Outside the Box Thinking:&nbsp;Challenge status quo, innovate, and harbor strong curiosity</li></ul>Minimum Qualifications:<ul><li>Self-starter who thrives in an evolving, dynamic environment, and keen to solve ambiguous / open-ended business challenges</li><li>Strategic Thinking:&nbsp; Ability to adopt a broad perspective and link business strategies to specific initiatives. Strong grasp of the Commercial business and Field Sales organization. Excellent analytical and problem-solving skills</li><li>Customer Management:&nbsp;&nbsp;Pro-actively anticipate customer needs and deliver on the promise. Ability to cultivate relationships and partner with multiple collaborators, with superb interpersonal skills</li><li>Results Oriented: Proven ability to work independently, prioritize tasks, and deliver results in a fast paced and highly matrixed environment.</li><li>Data Analytics: Ability to extract and organize complex datasets; ability to address performance issues and to manipulate both structured and unstructured data</li><li>Communication and Documentation: Advanced knowledge of Microsoft Office Suite (Excel pivots and macros, PowerPoint deck development, Word documentation)</li><li>Strong work ethic with a will-to-win attitude!</li><li>3+ years of relevant work experience</li><li>Bachelor's degree in business, quantitative analysis or related fields</li></ul>Preferred Qualifications:<ul><li>Proficiency in SQL, Python, Tableau and other analytical tools</li><li>Experience with statistical analysis</li><li>Master's Degree in a quantitative discipline</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Senior Manager - Sales Analytics & Strategic Planning

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Technologies is seeking a Senior Engineer with advanced skills in Generative AI and Data Engineering to join our Production Management tooling team. Our mission is to transform how critical platforms are supported by embedding AI-first solutions into event management and system reliability. We are looking for highly motivated, creative problem solvers who are excited to design and implement innovative AI tools that address complex business challenges at scale.Key Responsibilities:<ul><li>Mentors junior AI Engineers and cross-functional team of colleagues, fostering a culture of excellence and innovation</li><li>Provides guidance and support to junior engineers, fostering professional growth and development within the team</li><li>Directs the design, development, testing, and deployment of applications and systems</li><li>Oversees a variety of tasks, platforms, and technologies to meet evolving requirements</li><li>Design and develop Generative AI applications, including RAG pipelines, agentic workflows, and Model Context Protocol (MCP) integrations.</li><li>Collaborate with data owners to build data pipelines, feature engineering processes, and context enrichment strategies that optimize AI-enabled solutions.</li><li>Prototype and deliver production-ready tools leveraging LLMs, embeddings, vector databases, and orchestration frameworks.</li><li>Translate business and operational challenges into AI-first solutions with a product mindset, ensuring they deliver measurable improvements in system reliability, incident response, and user experience.</li><li>Ensure production-ready deployments include appropriate logging, monitoring, and runbooks, maintaining operational excellence alongside innovation.</li><li>Partner with multiple teams across the enterprise to identify, prioritize, and deliver product-driven GenAI opportunities that improve platforms, tooling, and processes.</li><li>Monitors AI performance and implements improvements to optimize functionality</li><li>Analyzes technical challenges and provides innovative solutions to enhance quality and efficiency</li><li>Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives</li></ul>Minimum Qualifications:<ul><li>Experience developing agentic AI applications and integrating multi-step reasoning into enterprise workflows.</li><li>Strong grounding in data science techniques, including experimentation, model evaluation, and applied statistical methods.</li><li>Exposure to observability and monitoring tools such as Splunk, Grafana, Dynatrace, and ELK.</li><li>Hands-on experience with LLM frameworks (LangChain, LangGraph, or similar) and RAG architectures.</li><li>Strong programming skills in Python (preferred) and/or Go, with proven ability to build both prototypes and production applications.</li><li>Solid understanding of data engineering principles, including ETL pipelines, structured/unstructured data management, and vector databases.</li><li>Experience with machine learning frameworks such as PyTorch, TensorFlow, and Hugging Face.</li><li>Bachelor’s degree in Computer Science, Computer Engineering, Data Science, and/or comparable experience; advanced degree preferred</li></ul>Preferred Qualifications:<ul><li>5 – 7 years technical engineering and development experience or a related job</li><li>Experience developing agentic AI applications and integrating multi-step reasoning into enterprise workflows.</li><li>Experience in automation testing and documentation (i.e. automated, functional, and performance)</li><li>Strong grounding in data science techniques, including experimentation, model evaluation, and applied statistical methods.</li><li>Familiarity with APIs, microservices, and web technologies (React, NodeJS, SQL) to deliver end-to-end solutions.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

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