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At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Team Overview:The Product Approval team (PAT) is part of Global Financial Crimes Compliance (GFCC) and oversees its reviews of all AEMP-54-related matters. The team is part of the broader GFCC&nbsp;Shared Services&nbsp;group, tasked with oversight for a number of GFCC functions across the different geographic regions in which American Express operates.&nbsp;GFCC Shared Services goal is to design, deliver, and oversee programs that will protect the company and our communities from the effects of financial crime by ensuring American Express meets its AML, sanctions, and anti-corruption regulatory obligations.&nbsp;Role Overview:This analyst will join the&nbsp;PAT&nbsp;team to assist with management of the day-to-day tasks that are part of GFCC’s Product Approval reviews, with a focus on both US and International reviews. The analyst will be responsible for coordinating with&nbsp;a wide range of stakeholders including Operational Excellence (OE), Line of Business Compliance Officers (LOBCO), business/product development teams, and GFCC subject matter experts (SME).&nbsp;The&nbsp;role requires a strong interest in financial crimes compliance, familiarity with&nbsp;the different lines of business at American Express, and a strong appreciation for the governance aspects of operational risk.&nbsp;The role also requires exceptional communication skills, both written and verbal.Responsibilities:<ul><li>Assist with management of GFCC new product and discontinuation reviews,&nbsp;including scheduling presentations by business stakeholders, memorializing discussions and takeaways, and gathering requirements/signoffs.</li><li>Assist in reviewing new product proposals and compliance requirements to identify potential financial crimes risk.</li><li>Help to oversee pre- and post-launch governance activities associated with product approval.</li><li>Help drive memorialization of GFCC’s assessment of the risks identified with product approvals, and how they will be mitigated.</li><li>Track issues, mitigations, or requirements identified and follow up with stakeholders for timely resolution.</li><li>Manage weekly Product Approval reporting and maintain the GFCC-PAT dashboard.</li><li>Assist in updating and tracking status of GFCC Product Approval matters (including New Product approvals, Discontinuations, Stipulation and Action Item due dates, and approvals)&nbsp;from GFCC SMEs.</li><li>Organize, track, store, and maintain&nbsp;the team’s documentation&nbsp;for all GFCC AEMP-54-related reviews as well as maintain the GFCC PAT Knowledgebase.</li><li>Learn and understand various technology platforms used at American Express to help drive various tech-based efforts.</li><li>Develop and maintain strong partnerships with GFCC SMEs, OE, LOBCOs, business stakeholders, and Operational Risk Governance Group.</li><li>Assist in developing and enhancing guidance materials, trainings, and templates.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor’s degree required. An advanced degree in a related field is a plus.</li><li>&nbsp;Strong communication and writing skills.</li><li>Effective time management and organizational skills.</li><li>Self-motivated with a sense of urgency.</li><li>Experience working in a team-oriented, collaborative environment.</li><li>Ability to understand and adapt to rapidly changing priorities and to prioritize accordingly.</li><li>&nbsp;Knowledge of Bank Secrecy Act (BSA)/Anti-Money Laundering (AML) compliance and/or the credit card industry is a plus.&nbsp;</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Analyst-Compliance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Global Risk &amp; Compliance Organizationis an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. Global Risk &amp; Compliance creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks.&nbsp;Colleagues at Global Risk &amp; Compliance are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.&nbsp;&nbsp;The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the company, and oversees risk ownership throughout business units, products, and processes.The objective of the ORM Governance team is to develop, oversee and strengthen the organization’s ORM framework to ensure that governance structures, policies, and procedures are robust, effective, and align with regulatory requirements and best practices.The ORM Governance team is looking for a Director,Corporate Functions Operational Risk to join a diverse team of high-performing individuals focused on the effective oversight of risk identification, assessment, and mitigation across the Corporate Functions, while maintaining alignment with the organization’s enterprise risk management framework. Reporting directly to the VP, Corporate FunctionsOperational Risk Officer, this role plays a critical part in assessing, monitoring, and challenging the first line’s risk management practices. The ideal candidate will partner closely with first-line stakeholders and enterprise risk functions to provide independent oversight and challenge, ensuring that risks are managed effectively and in compliance with regulatory expectations.&nbsp;The Director, Corporate FunctionsOperational Risk will:<ul><li>Assess and challenge first-line risk identification, assessment, and mitigation efforts (i.e., Risk &amp; Control Self-Assessment) within Corporate Functionsto ensure alignment with enterprise risk standards</li><li>Analyze business processes and activities to identify potential risks, control gaps, and emerging risks</li><li>Support the development and refinement of risk policies, standards, and procedures</li><li>Assist in applying the enterprise risk management framework across Corporate Functions</li><li>Support Corporate Functions in embedding risk management practices into daily operations and decision-making</li><li>Track and analyze key risk indicators (KRIs), providing insights into risk trends and areas requiring attention</li><li>Contribute to risk reporting efforts, preparing materials for senior management, risk committees, and regulatory engagements</li><li>Maintain an understanding of relevant regulations and industry expectations to help the business navigate compliance requirements</li><li>Participate in risk governance forums, working groups, and committee meetings, providing input on risk topics</li><li>Conduct risk assessments, scenario analyses, and deep dives to evaluate the effectiveness of existing controls</li><li>Act as a key risk partner to the first line, providing guidance on risk identification, control enhancements, and remediation efforts</li><li>Support risk awareness initiatives by contributing to training sessions and risk culture programs</li><li>Monitor risk-related issues, ensuring they are appropriately addressed</li><li>Escalate significant risk concerns and control deficiencies to senior risk colleagues and relevant stakeholders</li></ul>Qualifications:<ul><li>Experience in risk management, preferably within a second-line function in financial services, and understands critical risk management lifecycle activities</li><li>Knowledge of risk management frameworks, regulatory environments, and industry best practices</li><li>Proven ability to assess and challenge first-line risk practices independently</li><li>Excellent communication and relationship-building skills, with the ability to&nbsp;translate complex risk concepts into actionable insights</li><li>Demonstrated history and ability to&nbsp;build productive partnerships and influence stakeholders across the organization</li><li>Strong understanding of operational and regulatory risks</li><li>Proficiency in risk management tools, data analysis, and reporting systems</li><li>Advanced analytical and problem-solving capabilities, with a focus on actionable insights</li><li>Detail-oriented and proactive, with strong prioritization skills in a dynamic environment</li><li>High ethical standards and a commitment to integrity and accountability</li><li>Knowledge of Corporate Functions at a large banking institution (e.g., Risk &amp; Compliance, Finance, Legal, etc.)</li></ul>Salary Range: $130,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Director, Corporate Functions Operational Risk

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Resy is looking to add a Partner Success Manager to the Partner Success team. The primary function of the PSM role is to empower and support the high-touch segment of our ResyOS restaurant base via a proactive &amp; targeted engagement model. PSMs will nurture 1:1 relationships with high-value restaurants in priority cities, taking a consultative approach to strengthening the foundation of a long-term partnership, driving product adoption &amp; engagement, developing advocacy, and becoming a trusted advisor. Nurturing the key restaurant partners that we have in these cities is critical to the growth of the market and evolution of the partner relationship with Resy/Amex.&nbsp;&nbsp;Partner Success Managers will develop a deep understanding of discovery, data analysis, advocacy, and thought leadership, which will in turn help guide the strategy &amp; tactics paramount to success for our internal business and for our partner relationships.&nbsp;&nbsp;The PSM should be a resource to and work with stakeholders across the organization. This role requires close collaboration with Support, Implementation, Sales, Product, Marketing, Data, and Strategic Partnerships Teams. &nbsp;&nbsp;This posting is a for a United States position. Candidates should reside in New York City, NY, are required to go into the office at least three days per week and should expect to be partner-facingWHAT YOU'LL DO:&nbsp;Identify restaurant operator expectations, values, and desired outcomes, and create manageable success plans with the partner:Execute proactive and predictive account management:Be a restaurant-facing trusted advisor<ul><li>Nurture&nbsp;advocacy with our restaurant partners and drive value-add opportunities to their business</li><li>Maintain deep product knowledge and use-cases, including familiarity with the product roadmap and release schedule&nbsp;</li><li>Identify and qualify engagement opportunities: up-sells, cross-sells, programming</li><li>Identify and overcome objections&nbsp;that reinforce a true partnership</li><li>Gain competency with identifying churn risk, facilitating de-escalations, and appropriately managing restaurant departures&nbsp;</li></ul>WHO YOU ARE:&nbsp;&nbsp;Restaurant or Hospitality experience required:<ul><li>2+ years in a customer-facing or&nbsp;-experience role&nbsp;</li><li>In-market presence required</li><li>Excellent written and verbal communications&nbsp;&nbsp;</li><li>Exceptional organization and time-management are critical to this role&nbsp; </li><li>Proficiency with data analysis strongly preferred (i.e. Looker, Tableau, Excel)  &nbsp;&nbsp;</li><li>Experience with Salesforce, MS Office Suite, iOS, Looker, Tableau, Atlassian a huge plus</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Resy Partner Success Manager - NYC

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.&nbsp; Membership Portfolio Services is responsible for developing and scaling several growing businesses that are strategically important to American Express. Each of the businesses within Membership Portfolio Services connect Card Members with Merchants - a key differentiator of our Membership Model - and which also represent a significant opportunity to help drive our growth over the mid-to-long term. Amex Offers Digital Media sits within the Membership Portfolio Services Team.Launched in 2012, Amex Offers is a digital advertising platform that connects Merchants, Advertisers and brands with the tens of millions of American Express Card Members across the globe. The Amex Offers team develops strategic advertising partnerships that deliver – through the Amex offers platform - unique differentiated value to reach high-spending Card Members in the digital channels where they engage with American Express. Through this solution, we can help advertisers get laser-focused on who our mutual customers are, what they want, and how we can meet their needs - delivering deep insights and maximizing results.How will you make an impact in this role?This Senior Manager position is an advertiser-facing subject matter expert responsible for engaging in strategic-level discussions and end-to-end project ownership for Amex Offers engagements. The successful candidate will have experience building and managing a merchant and advertiser pipeline and driving the consultative sales process to identify growth opportunities and effectively develop merchant relationships within their respective portfolio.&nbsp; A strong candidate should be able to leverage business insights to identify new and deepened partnership opportunities and develop strong relationships with senior level marketing, media and advertising contacts.&nbsp; Responsibilities include drafting proposals, working with marketing execution specialists and present robust campaign performance analyses. This role requires focused collaboration both internally and externally across a variety of teams and business partners. Key Areas of Focus:<ul><li>Relationship Management: Lead strategic partnerships with merchants, with a focus on engaging new partners and driving revenue growth through Amex Offers/Ads</li><li>Consultative Selling: Build an active pipeline of opportunities and deliver compelling sales proposals to drive merchant advertiser engagement by utilizing consultative selling to assess needs, while leveraging industry &amp; marketplace expertise </li><li>Business Development: Cultivate a robust network and multi-level C-Suite relationships with merchant advertisers to grow relationships and Amex Offers engagement</li><li>Marketing &amp; Insights: Own end-to-end marketing and insights project planning, delivery, and measurement. Develop and deliver presentations to executives at merchant partners</li></ul>Minimum Qualifications:<ul><li>Strong partner management and/or customer success experience, including a track record of success in nurturing existing relationships with internal and external clients that drive commercial outcomes</li><li>Strategic thinker with a consultative sales approach</li><li>Experience meeting and exceeding sales goals while managing an active pipeline of existing partners</li><li>Strong communication skills and executive presence with the ability to probe/diagnose merchant needs and propose real-time customized solutions across all levels of the organization, internally and externally</li><li>Effective quantitative skills that enable the analysis of data sets and generation of actionable recommendations with measurable value</li><li>Experience translating complex, technical information to a non-technical audience and confidently present to senior management both inside and outside the company</li><li>Strong problem solving, project management, analytical and presentation skills</li><li>Ability to multitask and prioritize across a portfolio of clients and projects, with high attention to detail</li><li>Prior experience in media sales or digital advertising a plus</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Senior Manager - Amex Offers Customer Success, Sales & Success

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Third party resilience refers to the ability of external vendors, suppliers, and service providers to withstand, adapt to, and recover from unexpected disruptions such as cyberattacks, natural disasters or technical failures and maintain operational stability, security and compliance in the face of such disruptions. It ensures vendors can maintain their contractual obligations and operational continuity despite internal and external challenges.. As our business processes rely on Third parties for critical functions, it is essential for us to anticipate potential disruptions, strategize preventive measures, and ensure the organization can continue serving its customers without interruption caused by third party vendors. Third Party Resilience program is part of the Operational Resilience and Business Continuity Management (BCM) team in Enterprise Shared Services(ESS) at American Express.&nbsp; This team works with colleagues across the Company to implement and oversee resilience, continuity, and response capabilities related to services performed by third party vendors.&nbsp; The team coordinates planning and preparedness for potential service disruptions and other crises.As a Manager of Third Party Resilience, you will be part of a team of professionals to identify and manage resiliency risk of third party vendors to ensure business continuity of services performed by third parties. KeyResponsibilities:&nbsp;·Collaborate with various BU stakeholders as the Subject Matter Expert for Third Party Risk Management Resilience pillar to: oEnhance and implement the resilience risk assessment of third party engagements in Process Unity, to identify resilience risk from third party vendorsoPartner with Third Party Risk Management team and Third Party Relationship Managers to manage resiliency risk oSupport Third Party Risk Management team for Quality Assurance of resilience assessments and due diligence artifacts ·Manage sole provider third party risk, including:oIdentify sole provider third party engagements oDefine and implement resiliency risk management strategies for sole providersoEstablish sole provider risk reporting ·Define and implement resiliency risk management strategies for third parties supporting Critical Business Functions·Conduct joint business continuity exercises with third parties·Support regulatory and internal audits and reviews on resilience pillar of Third Party Risk Management ·Support benchmarking of our Third Party Resilience program to peer companiesMinimum Qualifications:Experience and Background:·3+ years’ experience in Risk Management and/or Business Continuity ·Strong understanding of American Express products, services, and organizational structure ·Strong problem-solving skills; ability to see the big picture with attention given to critical details·Demonstrated ability to successfully manage multiple priorities under pressure·Familiarity with Third Party Lifecycle Management program is preferred·Bachelor’s degree required; MBA or advanced degree preferred Leadership Skills:·Demonstrate thought leadership and ability to work independently and creatively to solve problems·Excellent relationship, collaboration, and presentation skills with ability to interact and influence stakeholders in a&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;matrixed organization·Dynamic, self-motivated colleague with proven track record on driving process improvements·Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged·Ability to communicate key risks to colleagues, business partners, and senior leaders Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.&nbsp;

Manager - Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.Enterprise Platforms are engines of growth for the company providing capabilities that power almost all key customer facing experiences to our Credit Card, Loan and Banking customers. One of key objectives Enterprise Platforms are driving at is develop a best-in-class Product Catalogue that would enable American Express to launch new customer facing products and experiences with unparalleled flexibility and dramatically improved speed to market globally across all countries American Express operates in.Our mission is to accelerate the pace of financial innovation and build new financial products for American Express at unprecedented speed by streamlining the process of launching and iterating on financial products.These Delivery Manager roles will be part of the Enterprise Platforms and Technology Business Enablement Cross Platform Delivery Team (EP&amp;TBE CPD Team) and will be responsible for leading end-to-end delivery for large and critical delivery initiatives in partnership with engineering, product, and business leaders.<ul><li>Develops and tracks progress against the Delivery Management on Technology Delivery projects, aligning with business objectives, priorities and resource allocation.</li><li>Drives the adoption of new and innovative technologies, best practices, and methodologies across teams, fostering a culture of excellence, collaboration, and continuous improvement.</li><li>Owns the planning and delivery of quality compliance, resource utilization, and customer satisfaction.</li><li>Reviews system requirements, functional specifications and solutions for potential enhancements, troubleshooting and resolving platform issues through innovative solutions.</li><li>Leads and orchestrates the facilitation of Program Increment (PI) Planning and Scrum-of-Scrums (SOS) meetings across platforms with leadership, product management, delivery teams, and business partners.</li><li>Manages impediments, risks, dependencies, and resourcing needs across stakeholders and senior leadership.</li><li>Collaborates with senior leadership to hire top talent for the team, ensuring a high-functioning and cohesive unit, implementing strategies for talent retention and professional development.</li><li>Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives.</li><li>Establishes integrated release plans that align dependencies and milestones across teams, trains, and external partners.</li><li>Facilitates the alignment of technical solutions with Enterprise Architect and platform teams.</li><li>Drives technology product delivery &amp; integration across platforms, trains, domains and lines of business.</li><li>Resolves or raises impediments, manages risk, and promotes committed improvement throughout Technology.</li><li>Communicates and drives strategic technology product objectives &amp; roadmaps at scale.</li><li>Responsible for Large solution events across the ARTS Technology market product delivery events, alignment with partners, including agile ceremonies.</li><li>Drives all Technology activities through production release.</li><li>Focuses on program (i.e. Epic level) execution and cross platform product delivery (broader than train and trains of trains within platform, End to End also recognized as E2E).</li><li>Drives program / cross platform / trains of trains product delivery demonstrating servant leadership coupled with technical expertise across domains and the corresponding business domain knowledge.</li><li>Partners with LPM, Product and Engineering owners for early engagement and prioritization process.</li><li>Drives Pre-Program Increment (PI) planning meetings with leadership, product management, delivery teams and Business Partners.</li><li>Cross Platform Integrated Release Planning and status reporting.</li><li>Ensures dependency alignment for the teams &amp; trains across organization &amp; external partners (where applicable).</li><li>Partners with Product Managers, Product Owners, New Product Development, Business Partners and Architects to help assure strategy, vision and road map alignment and execution (initiative and epic specific).</li><li>Ensures value is achieved by the program/technology product delivery on behalf of end users.</li><li>Create data-driven insights into the delivery and execution of the program using relevant portfolio, program and team level metrics.</li><li>Identify and manage gaps, issues, risks, and opportunities across Agile teams and trains.</li></ul>Technical Skills<ul><li>Inform or co-develop architecture and process flows to ensure end to end technology product solutions.</li><li>Understand the program’s technical platforms and applications.</li><li>Execute solution technical alignment discussions. Bridges the gap between product teams.</li><li>Experience with design and coding across one or more platforms and languages is ideal&nbsp;</li></ul>Minimum Qualifications<ul><li>7+ years Technical Project Manager experience and/or relevant Program/Project Management experience.</li><li>Bachelor’s or Master’s degree in computer science, computer engineering, or other technical field, or equivalent work experience.</li><li>Deep understanding of all aspects of software design with a proven track record of increasing responsibility.</li><li>Experience handling Agile, Scrum, or other rapid application development teams to deliver technology solutions on that meet customer expectations for timeliness and quality.</li><li>Experience with project/program financial plans, capacity management and reporting while ensuring compliance with Rally and Agile delivery.</li><li>Excellent oral and written interpersonal skills; Ability to effectively communicate across third parties and technical and business product managers.</li><li>Ability to get industry leading solutions to market efficiently and effectively.</li><li>Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams.</li><li>Ability to enable business capabilities through innovation.</li><li>Demonstrated willingness to learn new technologies and takes pride in how fast they develop working software.</li><li>Experience using Rally or JIRA agile delivery management platform.</li></ul>Preferred Qualification<ul><li>Knowledge of Global Accounts Receivable, Global Loyalty and Benefits and/or Digital Banking.</li><li>Current/active PMI-ACP, PMP, SPC or SA certification.</li><li>Additional Agile Certifications.</li><li>Experience with object-oriented design and coding skills across a variety of platforms (JAVA, HTML5, BLAZE, DB2, XML and Mainframe).</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Senior Manager - Delivery Management - Enterprise Platforms & TBE

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.The Technology Workforce team is a center of excellence (COE) that is tightly aligned with and supports the strategic talent objectives of the Technology organization. As our Technology organization continues to grow so must our workforce strategy. The Director of Strategic Workforce Planning (SWP) will be instrumental in how we transform our workforce strategy to ensure we have the right talent, in the right place, at the right time, to meet the delivery needs of the company.To ensure we attract, grow, and develop our talent intentionally, the Director will lead a team that partners with members of the executive Technology Leadership Team (TLT), and their direct reports to inform them of the key performance indicators (KPIs) critical to achieve their multi-year aspirations. By generating rich insights, trends and sharing best practices, the Director will build strong relationships and influence the outcomes and goals by taking a data driven and action-oriented approach.The Director will also be a key enabler of, and contributor to, our transformation journey - to elevate our insights through bringing or developing an external perspective, and a continuous improvement mindset. They will be accountable for the execution and governance against the Strategic Workforce Plan (SWP) for in-year and future strategy planning, leading a multi-year workforce refresh for the TLT stakeholders.Responsibilities:<ul><li>Enabling a systematic process of analyzing, forecasting, and planning their workforce.</li><li>Leveraging and driving best practices utilizing the workforce modelling and dashboard capabilities.</li><li>Determining the supply and demand to meet delivery needs.</li><li>Generating insights, trends, and actions to meet in year and multi-year goals.</li><li>Governance of our monthly reporting and mechanisms for stakeholder input and feedback.</li><li>Partner closely with Technology Finance and other related Technology transformation programs to ensure consistency in data usage and reporting.</li><li>Use external bench marking data to identify solutions and drive talent recommendations.</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree</li><li>Experience with analytics and the ability to draw conclusions and make inferences from the data.</li><li>Analytical mindset with the ability to develop; measurable goals to track success.</li><li>Excellent communication and influencing skills required, experience with senior stakeholder management.</li><li>Highly organized with experience running large scale programs</li><li>Experience working with external third parties and building strong relationships and leading teams.</li></ul>Preferred Qualifications:<ul><li>Strategic Workforce Planning experience preferred</li><li>Experience consulting or experience working closely with technology teams.</li></ul>Salary Range: $145,000.00 to $230,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Director - Program Management; Strategic Workforce Planning

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The SOX Governance and Advisory team within Controllership (1LOD) plays a critical role in supporting the enterprise by developing and executing a risk-based plan to assess and enhance the company’s internal controls over financial reporting. The team utilizes a robust governance framework and testing program to manage financial reporting risk in compliance with the company’s 2LOD objectives and requirements of the Sarbanes Oxley Act.The team is looking for a Vice President of SOX Assessment, Advisory and Testing to lead a group of risk professionals who are responsible to ensure effective internal control over financial reporting across all in-scope legal entities and business processes. The VP, SOX Assessment, Advisory and Testing will:<ul><li>Ensure end-to-end program planning, execution, governance and annual scoping for SOX testing and deficiency evaluation</li><li>Own the SOX control framework for process, application and IT general controls (ITGCs) across the enterprise </li><li>Perform ongoing risk assessment activities to incorporate changes in the business processes and technology landscape, and evaluate and implement control improvements as needed</li><li>Manage testing strategies for control design and operating effectiveness, including reliance models with internal and external auditors </li><li>Monitor control deficiencies, root cause analysis and track remediation plans for significant issues</li><li>Prepare and deliver timely and effective reports including SOX program status, trends, evaluation, and remediation of deficiencies to senior leadership and risk committees of the Company</li><li>Collaborate with the enterprise control management functions to align on and implement SOX control expectations across business processes</li><li>Collaborate with internal and external auditors to facilitate SOX audits and ensure timely completion and resolution of issues</li><li>Foster a culture of continuous improvement, accountability and strong financial reporting risk awareness across the enterprise </li></ul>Required Qualifications:<ul><li>15+ years of experience in SOX compliance, internal audit or financial risk management, preferably within the financial services industry</li><li>In depth knowledge of SOX 302 and 404 requirements, COSO framework, PCAOB and AICPA standards and expectations with respect to testing and deficiency evaluation </li><li>Familiarity with various control testing methodologies, such as walkthroughs, sampling etc. to verify the effectiveness of controls</li><li>Experience with ITGC’s, IT applications controls (ITAC’s) and emerging technologies (cloud, AI)</li><li>Skills in assessing control deficiencies, including root cause analysis and aggregation, and the ability to implement sustainable remediation plans </li><li>Excellent communication and interpersonal skills, with an ability to interact and obtain buy-in from senior BU counterparts</li><li>Ability to lead through complexity and ambiguity in a highly matrixed, global organization</li><li>Demonstrated history and ability to manage large teams, spread over geographies&nbsp;and with varying backgrounds</li></ul>Preferred Qualifications:<ul><li>Bachelor's or Master’s Degree in Accounting, Finance, Management Information Systems, Computer and Information Science, Business, or a related field </li><li>Certified Public Accountant (CPA),&nbsp;Certified Internal Auditor (CIA), or Certified Information Systems Auditor (CISA) certification required; other risk or audit certifications a plus</li></ul>Salary Range: $185,000.00 to $260,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions.

Vice President, SOX Assessment, Advisory and Testing

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Enterprise Data Management &amp; Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.Are you up for a challenge? Do you want to join a dynamic, innovative, forward-looking team with key technology partners? Are you familiar with agile? Love to improve processes and drive automation to reduce inefficiencies but also drive additional value. Then this could be the role for you!The Enterprise Data Products (EDP) organization is part of the American Express Technology Group. EDP manages the Big Data Ecosystem which helps to centralize data across the company with built-in governance and democratization of access to a broad user community. The team is driving the future of our business by building products and platforms that delivers trusted and quality data for decision science processes, big data applications and analytical users.  We are looking for multiple Product Operational Managers across different work streams – Cornerstone, BI and Lumi. This role works closely with Business, Technology, and Infrastructure partners to address Initiatives across the enterprise, as well as adoption of training users onto Lumi.Responsibilities:<ul><li>Function as the primary point of contact with business partners to help identify, prioritize and resolve requirements and/ or issues to help drive migration/enablement on new Google Big Data platform</li><li>Collaborate with cross-functional partners across multiple lines of businesses to brainstorm innovative solutions, capture requirements and benefits and drive a common future vision </li><li>Strong analytical skills and business acumen with a focus on project management strategies and driving the delivery of projects in support of migration off legacy platform </li><li>Works well in a team environment or as an individual, has a natural curiosity to identify and solve problems through strong thought leadership and driving priorities </li><li>Self-starter that can identify and drive opportunities to ensure timely delivery of projects in conjunction with business partners and alignment with capability teams. </li><li>Demonstrates the ability to successfully manage multiple priorities under pressure </li><li>Ability to come up with consider a variety of solutions to come up creative solutions for problems. </li><li>Ability to work with multiple product owners to ensure timely delivery&nbsp;</li></ul>Qualifications:<ul><li>Bachelor’s degree in Computer Science, Engineering, Technology or a related field, with a minimum of 4+ years experience in delivering large scale Big Data, Cloud and Digital product initiatives&nbsp;</li><li>Experience in data management solutions, including ETL, data warehousing, data ingestion, metadata management, data security and governance.&nbsp; Prior hands-on technology exposure will be a strong plus.&nbsp;</li><li>Knowledge of big data platform architecture, data management and newer developments in the industry&nbsp;</li><li>Highly organized and self-motivated individual who can combine problem-resolution, ability to influence decisions and critical thinking to apply a business lens to design customer-obsessed solutions.&nbsp;</li><li>Prior exposure to working in a Cloud based environment and/ or the payments industry is an added plus</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Manager-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the division:American Express U.S. Consumer Services (USCS) division is dedicated to delivering world-class products, services, and experiences to our consumer base across premium, co-brand, cashback, and lending portfolios. With a focus on Membership Rewards, Global Travel &amp; Lifestyle Services, dining via Resy, and more - the team is committed to making membership an indisputable competitive advantage while building a culture of leadership and innovation.Membership Portfolio Services, within our US Consumer Services Business, plays a critical role in developing and scaling high-growth businesses that deepen card member and merchant engagement. A key part of this portfolio is Amex Offers and Digital Media – a digital advertising and marketing platform connecting merchants and advertisers with millions of high-spending American Express cardmembers.The Amex Offers &amp; Digital Media (AODM) Analytics team enhances this ecosystem with strategic, data-driven insights to drive engagement, inform product roadmap, optimize product strategy, and enhance customer experiences through data science and analytics.About the role:We are seeking an Analyst to join the AODM Strategic Analytics team, supporting cardmember, digital product, and advertising analytics within the Amex Offers and Digital Ads ecosystem. This individual will bring analytical expertise to uncover cardmember behaviors and engagement patterns. They will also help optimize platform performance and shape the future of our marketing and personalization capabilities.This is a unique opportunity to apply data science across diverse business domains - ranging from consumer behavioral segmentation to digital ad measurement while collaborating with cross-functional teams including Sales and Sourcing, Strategy, Product, and Technology.Key Responsibilities:<ul><li>Conduct in-depth analyses of cardmember and digital interaction data to generate actionable insights</li><li>Partner closely with Sales, Product, Go-to-Market (GTM), and Strategy teams to align business goals and analytical needs</li><li>Translate complex business questions into clear analytical approaches (e.g., segmentation, cohort analysis, A/B testing, time series modeling)</li><li>Contribute to strategic planning by defining test-and-learn methodologies, and supporting product development with data-driven insights</li><li>Manage urgent and high-impact data requests for senior leadership</li><li>Champion innovation by identifying and exploring untapped data and analytical opportunities</li><li>Collaborate across regions (US, UK, India) to scale and adapt analytical solutions and best practices globally</li></ul>Qualifications:<ul><li>Proficiency in Python and SQL, with experience managing and analyzing large, complex datasets</li><li>1+ years of hands-on analytics or data science experience</li><li>Bachelor’s degree in any quantitative field (e.g., Statistics, Computer Science, Engineering, Economics, Operations Research)</li><li>Strong quantitative and statistical skills with a keen eye for detail</li><li>Familiarity with analytical and statistical methods (e.g. test design, supervised/unsupervised learning, forecasting, and optimization techniques) </li><li>Ability to manage competing priorities and adapt in a fast-paced, evolving environment</li><li>Experience with consumer behavior analytics, digital marketing or advertising platforms is a plus</li><li>Strong communication and storytelling skills to deliver insights effectively to stakeholders</li></ul>Salary Range: $55,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

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