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The Role Fidelity Investments is looking for a Senior User Experience Designer who is passionate about their craft and making investing approachable for all audiences. We are redefining the financial services industry by changing the way we work and putting the customer first. It’s a fast-paced environment where decisions are data-focused, collaborative, and iterative. The organization deeply values design. The Expertise and Skills You Bring <ul> <li>Experience </li><li>4-6+ years of UX or related experience is preferred </li><li>A degree in a related field such as interactive design, architecture, industrial design, graphic design, or human factors is preferred </li><li>Experience working on agile teams delivering value in digital products preferred </li><li>Experience running and/or using research to support evidence-focused design decisions preferred </li><li>A digital portfolio we can review online is required </li></ul> <li>Skills </li><li>An array of design skills, which might include visual, conversational, information architecture, prototyping, strategic design methods (such as design thinking), user research, or writing </li><li>Ability to design across all channels including web, native, and automated </li><li>Effective communication as a writer, presenter, and facilitator; equally at ease speaking with developer partners or executives </li><li>A foundation of development knowledge, both web and mobile </li><li>Familiarity with the value of design systems, understanding reuse and scale, and knowing when to contribute to make them better </li><li>Partnering with user research to understand the customer problems to tackle </li><li>Distilling qualitative and quantitative feedback to unearth recurring themes and promote data-driven design decisions </li><li>An unwavering curiosity to ask why </li><li>Design brings you happiness </li><li>Senior UX Designers typically: </li><li>Lead the design strategy and execution on their product team, with some guidance and coaching </li><li>Help define the design work and deliver business outcomes on the product team </li><li>Consult with the product owner to help inform product strategy </li><li>Contribute to the culture of the UXD group The Team This role also supports Fidelity’s User Experience Design team, a group that delivers simple and accessible digital experiences to its customers. </li>

Fidelity TalentSource

UX Designer

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Talent Acquisitions Operations associate to work in Durham, NC! The Role As a Talent Acquisition Operations associate, you will partner with Talent Acquisition Partners, Account Managers, and the business to support the pre-offer, offer, and onboarding phases of the recruitment life cycle. Fidelity Talent Acquisition’s goal is to ensure every candidate at Fidelity has an exceptional experience entering Fidelity, and the TA Ops team plays a very significant role in delivering that experience. <ul> <li>Create job requisitions for Fidelity hiring manager’s full time roles for job postings.</li> <li>Prepare offer letters and onboarding documents based on information provided by the Talent Acquisition Partners.</li> <li>Monitor candidate progress through the recruiting process to ensure timely completion of tasks and documents.</li> <li>Act as the candidate’s point of contact for all questions related to the onboarding process and provide guidance with high levels of customer service.</li> <li>Respond in a timely and professional manner to unexpected situations</li> <li>Schedule new hire appointments with attention to detail and understanding of the overall onboarding deadline requirements.</li> <li>Maintain confidentiality of highly sensitive data and information, and be a trusted partner to Talent Acquisition Partners, HR Partners, and other business partners.</li> <li>Develop relationships with internal groups in order to create strong partnerships to successfully onboard new hires and improve candidate experience.</li> <li>Partner closely with Talent Acquisition Partners, staffing, and account managers to facilitate seamless requisition creation, offer letter extension, and onboarding of new hires.</li> <li>Leverage Staffing expertise, organizational knowledge, and sound business judgment in order to contribute to the business and build credibility with candidates, clients, and business partners</li> <li>Contribute or own ad hoc projects on an as needed basis.</li> </ul> The Expertise and Skills You Bring <ul> <li>Bachelor’s degree</li> <li>Customer experience required</li> <li>Excellent interpersonal and communication skills and the ability to work effectively with a diverse workforce.</li> <li>Ability to take care of candidate needs while following company procedures.</li> <li>Demonstrates ownership to resolve candidate issues and provide appropriate solutions.</li> <li>Ability to empathize with and prioritize candidate needs.</li> <li>Experience in a fast paced, high energy environment</li> <li>Ability to handle difficult situations with high standards of professionalism and confidentiality</li> <li>A high aptitude to learn new things quickly and adapt to new situations</li> <li>Willing to take initiative and work independently</li> <li>Self-motivated individual with a high attention to detail and ability to prioritize</li> <li>Aptitude towards collaboration and teamwork</li> <li>Highly organized and efficient; skilled at multi-tasking</li> <li>Experience using MS Office, including Outlook, Excel, Word</li> <li>Experience using SharePoint and OneNote is a plus</li> <li>Proficiency in web-based recruiting systems preferred</li> <li>WorkDay experience is a plus</li> <li>Exposure to various compensation package structures including cash, variable pay, other incentives is a plus</li> </ul> The Team Fidelity Talent Acquisition is focused on attracting the best talent to the firm to help drive the best business results. Talent Acquisition Operations main responsibility is to drive the post offer process for all candidates and provide a smooth, easy experience into Fidelity Investments. On the Talent Acquisition Operations team, we take care to ensure all of our new hires are treated well, receive the attention they need, and are onboarded to the firm as accurately as possible. At Fidelity, our greatest asset is our people, and we focus on providing our qualified talent with a seamless onboarding experience. Company Overview: Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skillset and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. Information about Fidelity Investments: At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace The hourly pay rate range for this position is $25.00-27.00 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Talent Acquisition Operations

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an Infrastructure Solutions Engineer to work in Fidelity’s Enterprise Infrastructure Group in Merrimack NH or Westlake, TX! <h3>The Role</h3> Fidelity’s Enterprise Infrastructure Distributed Compute and Storage Team is looking for an Infrastructure Solutions Engineer. This position is responsible for providing consultation on compute migration projects, including the building of physical and virtual Linux and Windows servers, as well as Hypervisor and Virtual Appliance servers. It also involves project management responsibilities within the TLM framework for decommissioning both physical and virtual servers. The role requires the ability to investigate and solve issues related to compute migrations and server builds, and to collaborate effectively with the Operations, Engineering, and Automation teams to resolve these issues. <h3>Team</h3> Distributed Compute &amp; Storage is part of Enterprise Infrastructure &amp; Operations (EI&amp;O). We are responsible for delivering highly secure, stable, cost effective and performant compute and storage solutions to Fidelity’s application and database teams, enabling them to deliver premier financial solutions to our customers. We are a global team, operating across three major locations in the US and two cities in India. <h3>The Expertise and Skills we’re Looking For</h3> <ul> <li>10+ years’ experience in IT across a broad range of technologies, with 3-5 years specific experience in working in project management, consultation on compute migration and infrastructure builds and Technology Life Cycle Management </li></ul> To perform this job, an individual must meet the following criteria: <ul> <li>Project management skills on server migration projects </li><li>Strong technology lifecycle management skill on compute infrastructure </li><li>Knowledge of the operating systems and hypervisors </li><li>Understanding of hardware component concepts - storage, load balancing, firewalls, server class hardware, and clustering solutions. </li><li>Understanding of basic networking principles (Bonding/VLAN/Routing) </li><li>Firm grasp of Virtualization technologies </li><li>Understanding of architectural concepts and design requirements for cloud-based systems </li><li>Understand the BU application/technology environment, platform technologies (server, network, storage, database and middleware) and serve as a technology partner and dedicated single point of contact for given business units for infrastructure design activities </li><li>Serve as liaison with other EI/DH support teams (as needed) to ensure hosting model (traditional data center, co-lo or cloud) and target server specifications are complete, accurate and provide the optimal solution based on customer requirements </li><li>Author and review system specifications, as well as technical and non-technical support/operational documents. </li><li>Provide consulting services to internal and external customers. </li><li>Knowledge on Windows, AIX, and Linux systems, virtualization design, integration, and interoperability. </li><li>Review the final release candidate (base build) for conformance to specifications </li><li>Hardware platform design (identifies components, design OS layout, lead standardized infrastructure components, serviceability, and creating system solutions and frameworks) </li></ul> Collaboration &amp; Communication <ul> <li>Multi-functional Collaboration – Ability to work effectively with Operations, Engineering, and Automation teams. </li><li>Communication Skills – Concise and professional communication for technical and non-technical partners. </li></ul> <h3>Dynamic Working</h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. <h3>Company Overview</h3> Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. <h3>Information about Fidelity Investments</h3> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Infrastructure Solutions Engineer

Senior UX Designer Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a UX Designer to work in either Durham, Smithfield or Merrimack offices! The Role Fidelity Investments is looking for a Senior User Experience Designer who is passionate about their craft and making investing approachable for all audiences. We are redefining the financial services industry by changing the way we work and putting the customer first. It’s a fast-paced environment where decisions are data-focused, collaborative, and iterative. The organization deeply values design. The Expertise and Skills You Bring <ul> <li>Experience <ul> <li>4-6+ years of UX or related experience is preferred </li><li>A degree in a related field such as interactive design, architecture, industrial design, graphic design, or human factors is preferred </li><li>Experience working on agile teams delivering value in digital products preferred </li><li>Experience running and/or using research to support evidence-focused design decisions preferred </li><li>A digital portfolio we can review online is required </li></ul> </li><li>Skills <ul> <li>An array of design skills, which might include visual, conversational, information architecture, prototyping, strategic design methods (such as design thinking), user research, or writing </li><li>Ability to design across all channels including web, native, and automated </li><li>Effective communication as a writer, presenter, and facilitator; equally at ease speaking with developer partners or executives </li><li>A foundation of development knowledge, both web and mobile </li><li>Familiarity with the value of design systems, understanding reuse and scale, and knowing when to contribute to make them better </li><li>Partnering with user research to understand the customer problems to tackle </li><li>Distilling qualitative and quantitative feedback to unearth recurring themes and promote data-driven design decisions </li><li>An unwavering curiosity to ask why </li><li>Design brings you happiness </li></ul> </li><li>Senior UX Designers typically: <ul> <li>Lead the design strategy and execution on their product team, with some guidance and coaching </li><li>Help define the design work and deliver business outcomes on the product team </li><li>Consult with the product owner to help inform product strategy </li><li>Contribute to the culture of the UXD group </li></ul> </li></ul> The Team This role also supports Fidelity’s User Experience Design team, a group that delivers simple and accessible digital experiences to its customers. COVID Work Policy (exclude if role is 100% remote) Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You’ll be spending some of your time onsite depending on the nature and needs of your role. Dynamic Working – Post Pandemic (exclude if role is 100% remote) Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style. Your success and growth is important to us, so you’ll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.

Job Description: Director, User Experience Design The Role Fidelity Investments is looking for a hands-on User Experience Director who is passionate about their craft and making investing approachable for all audiences. We are redefining the financial services industry by changing the way we work and putting the customer first. It’s a fast-paced environment where decisions are data-focused, collaborative, and iterative. The organization deeply values design. The Expertise and Skills You Bring <ul> <li>10-15+ years of UX or related experience is preferred </li><li>A degree in a related field such as interactive design, architecture, industrial design, graphic design, or human factors is preferred </li><li>Provide design and product thought leadership, identifying and developing strategic design opportunities to drive business and product strategy, creating artifacts to align stakeholders and teams to </li><li>Work across and collaborate with product, engineering, UX research, and others to develop and prototype product vision </li><li>Lead definition of the design work and deliver business outcomes across multiple product teams, with minimal guidance and coaching </li><li>Distilling qualitative and quantitative feedback to unearth recurring themes and promote data-driven design decisions </li><li>An array of design skills including service design and strategic design methods. Information architecture, prototyping, user research, and visual design will also be critical </li><li>Effective communication as a writer, presenter, and facilitator; equally at ease speaking with developer partners or executives </li><li>Experience working on agile teams delivering value in digital products preferred </li><li>Experience running and/or using research to support evidence-focused design decisions preferred </li><li>A digital portfolio we can review online is required </li><li>Ability to design across all channels including web, native, and automated </li><li>A foundation of development knowledge, both web and mobile </li><li>Familiarity with the value of design systems, understanding reuse and scale, and knowing when to contribute to make them better </li><li>Partnering with user research to understand the customer problems to tackle </li><li>An unwavering curiosity to ask why </li><li>Design brings you happiness </li><li>Work across the organization to drive consistent associate-facing experiences </li><li>Contribute to the culture of the UXD group </li><li>Coach and mentor junior designers across the group </li></ul> ?The Team This role will support the business critical work of modernizing one of our Billing systems. You will join multiple squads and UX Designers who are engaged in envisioning and delivering this large-scale body of work. These are fast-paced teams who need a seasoned UX Designer to join their flow. Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. Join Us At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a Best Place to Work in 2023. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined. At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling "Dynamic Working." We invite you to Find Your Fidelity at fidelitycareers.com. Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 3.

Senior UX Designer The Role Fidelity Investments is looking for a Senior User Experience Designer who is passionate about their craft and making investing approachable for all audiences. We are redefining the financial services industry by changing the way we work and putting the customer first. It’s a fast-paced environment where decisions are data-focused, collaborative, and iterative. The organization deeply values design. The Expertise and Skills You Bring <ul> <li>Experience <ul> <li>4-6+ years of UX or related experience is preferred </li><li>A degree in a related field such as interactive design, architecture, industrial design, graphic design, or human factors is preferred </li><li>Experience working on agile teams delivering value in digital products preferred </li><li>Experience running and/or using research to support evidence-focused design decisions preferred </li><li>A digital portfolio we can review online is required </li></ul> </li><li>Skills <ul> <li>An array of design skills, which might include visual, conversational, information architecture, prototyping, strategic design methods (such as design thinking), user research, or writing </li><li>Ability to design across all channels including web, native, and automated </li><li>Effective communication as a writer, presenter, and facilitator; equally at ease speaking with developer partners or executives </li><li>A foundation of development knowledge, both web and mobile </li><li>Familiarity with the value of design systems, understanding reuse and scale, and knowing when to contribute to make them better </li><li>Partnering with user research to understand the customer problems to tackle </li><li>Distilling qualitative and quantitative feedback to unearth recurring themes and promote data-driven design decisions </li><li>An unwavering curiosity to ask why </li><li>Design brings you happiness </li></ul> </li><li>Senior UX Designers typically: <ul> <li>Lead the design strategy and execution on their product team, with some guidance and coaching </li><li>Help define the design work and deliver business outcomes on the product team </li><li>Consult with the product owner to help inform product strategy </li><li>Contribute to the culture of the UXD group </li></ul> </li></ul> The Team This role also supports Fidelity’s User Experience Design team, a group that delivers simple and accessible digital experiences to its customers. Dynamic Working Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style. Your success and growth is important to us, so you’ll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.

<h3>Service Model Design &amp; Transformation – Contingent Team Member</h3> Fidelity Wealth was established to bring us closer to our customers, tighten our focus on unique segments, and enable us to capitalize on new growth opportunities. The Wealth Distribution Service Model Design &amp; Transformation team’s role is to design, test, and implement solutions that deliver on our organization’s strategic initiatives and improve the client and associate experience. In this assignment, you will act as a member of a Design &amp; Transformation Team using scrum / agile, design thinking, process improvement methods to test solutions in the field. You will have the opportunity to drive outcomes that improve the associate and customer experience, go beyond your area of expertise, and build new skill sets while working in a challenging, fast-paced environment. <h3>The Expertise You Have</h3> <ul> <li>An understanding of financial services/wealth management industry preferred </li><li>Consulting, design thinking, transformation, and/or project management experience highly desired </li><li>Ability to gather, analyze, and synthesize data to generate insights and new solutions </li><li>Ability to design and create effective executive presentations including slide decks, infographics, and storytelling visuals </li><li>Creative thinker with strong execution capability </li><li>Ability to work as a member of a team, and to engage multiple stakeholders across a complex and highly matrixed organization, working across all levels of the organization, including senior leadership </li></ul> <h3>The Skills You Bring</h3> <ul> <li>Proven ability to collaborate in a fast-paced, complex business environment </li><li>Strong executive presence and effective communication skills </li><li>A passion and aptitude for gathering information and exploring possibilities </li><li>Experience working and interacting with individuals of all levels and disciplines </li><li>Organized, with a history of achieving goals </li><li>Strong data and analytical skills </li><li>You have a growth mindset, value learning from different perspectives, and have demonstrated the ability to break down barriers and assure team effectiveness </li></ul> <h3>The Value You Deliver</h3> <ul> <li>Learning and incorporating Agile methodologies and events into daily work </li><li>Daily participation in Sprint activities, including; Customer/Associate based story building/sizing/completion, executing &amp; collecting experiment learnings, gathering input to inform go/no go decisions, retrospective reflection of how work is getting done </li><li>Defining outcomes with the Team Leader(s) and Team Members, one Sprint at a time </li><li>Building practical measurement plans to test and learn new solutions </li><li>Implementing solutions in the organization and facilitating change management </li><li>Regular engagement with our broader system of work to create understanding, generate new ideas and break down barriers to improving outcomes </li><li>Cross-training and supporting other Service Model Design &amp; Transformation Teams and Team Members as needed </li></ul> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.

Program Manager

<h3>Service Model Design &amp; Transformation – Contingent Team Member</h3> Fidelity Wealth was established to bring us closer to our customers, tighten our focus on unique segments, and enable us to capitalize on new growth opportunities. The Wealth Distribution Service Model Design &amp; Transformation team’s role is to design, test, and implement solutions that deliver on our organization’s strategic initiatives and improve the client and associate experience. In this assignment, you will act as a member of a Design &amp; Transformation Team using scrum / agile, design thinking, process improvement methods to test solutions in the field. You will have the opportunity to drive outcomes that improve the associate and customer experience, go beyond your area of expertise, and build new skill sets while working in a challenging, fast-paced environment. <h3>The Expertise You Have</h3> <ul> <li>An understanding of financial services/wealth management industry preferred </li><li>Consulting, design thinking, transformation, and/or project management experience highly desired </li><li>Ability to gather, analyze, and synthesize data to generate insights and new solutions </li><li>Ability to design and create effective executive presentations including slide decks, infographics, and storytelling visuals </li><li>Creative thinker with strong execution capability </li><li>Ability to work as a member of a team, and to engage multiple stakeholders across a complex and highly matrixed organization, working across all levels of the organization, including senior leadership </li></ul> <h3>The Skills You Bring</h3> <ul> <li>Proven ability to collaborate in a fast-paced, complex business environment </li><li>Strong executive presence and effective communication skills </li><li>A passion and aptitude for gathering information and exploring possibilities </li><li>Experience working and interacting with individuals of all levels and disciplines </li><li>Organized, with a history of achieving goals </li><li>Strong data and analytical skills </li><li>You have a growth mindset, value learning from different perspectives, and have demonstrated the ability to break down barriers and assure team effectiveness </li></ul> <h3>The Value You Deliver</h3> <ul> <li>Learning and incorporating Agile methodologies and events into daily work </li><li>Daily participation in Sprint activities, including; Customer/Associate based story building/sizing/completion, executing &amp; collecting experiment learnings, gathering input to inform go/no go decisions, retrospective reflection of how work is getting done </li><li>Defining outcomes with the Team Leader(s) and Team Members, one Sprint at a time </li><li>Building practical measurement plans to test and learn new solutions </li><li>Implementing solutions in the organization and facilitating change management </li><li>Regular engagement with our broader system of work to create understanding, generate new ideas and break down barriers to improving outcomes </li><li>Cross-training and supporting other Service Model Design &amp; Transformation Teams and Team Members as needed </li></ul> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.

<h3>Service Model Design &amp; Transformation – Contingent Team Member</h3> Fidelity Wealth was established to bring us closer to our customers, tighten our focus on unique segments, and enable us to capitalize on new growth opportunities. The Wealth Distribution Service Model Design &amp; Transformation team’s role is to design, test, and implement solutions that deliver on our organization’s strategic initiatives and improve the client and associate experience. In this assignment, you will act as a member of a Design &amp; Transformation Team using scrum / agile, design thinking, process improvement methods to test solutions in the field. You will have the opportunity to drive outcomes that improve the associate and customer experience, go beyond your area of expertise, and build new skill sets while working in a challenging, fast-paced environment. <h3> The Expertise You Have</h3> <ul> <li>An understanding of financial services/wealth management industry preferred </li><li>Consulting, design thinking, transformation, and/or project management experience highly desired </li><li>Ability to gather, analyze, and synthesize data to generate insights and new solutions </li><li>Ability to design and create effective executive presentations including slide decks, infographics, and storytelling visuals </li><li>Creative thinker with strong execution capability </li><li>Ability to work as a member of a team, and to engage multiple stakeholders across a complex and highly matrixed organization, working across all levels of the organization, including senior leadership </li></ul> <h3> The Skills You Bring</h3> <ul> <li>Proven ability to collaborate in a fast-paced, complex business environment </li><li>Strong executive presence and effective communication skills </li><li>A passion and aptitude for gathering information and exploring possibilities </li><li>Experience working and interacting with individuals of all levels and disciplines </li><li>Organized, with a history of achieving goals </li><li>Strong data and analytical skills </li><li>You have a growth mindset, value learning from different perspectives, and have demonstrated the ability to break down barriers and assure team effectiveness </li></ul> <h3>The Value You Deliver</h3> <ul> <li>Learning and incorporating Agile methodologies and events into daily work </li><li>Daily participation in Sprint activities, including; Customer/Associate based story building/sizing/completion, executing &amp; collecting experiment learnings, gathering input to inform go/no go decisions, retrospective reflection of how work is getting done </li><li>Defining outcomes with the Team Leader(s) and Team Members, one Sprint at a time </li><li>Building practical measurement plans to test and learn new solutions </li><li>Implementing solutions in the organization and facilitating change management </li><li>Regular engagement with our broader system of work to create understanding, generate new ideas and break down barriers to improving outcomes </li><li>Cross-training and supporting other Service Model Design &amp; Transformation Teams and Team Members as needed </li></ul> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.

Transaction Processor Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Transaction Processor to work in Covington, KY! The hourly pay rate range for this position is $22 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. Role will start at 3 months, but is extendable based on performance and other factors Monday-Friday, available shift is from 8:00 AM - 6:30 PM ET (an 8-hour shift within that timeframe). The Role Do you enjoy problem solving and working in a fast-paced office environment? Join us in Inbound Operations where you will be part of a business unit supporting a broad range of activities such as retrieval of historical customer data and paper/electronic correspondence for customer requests. You will work with Internal Business partners to provide electronic or physical documentation to support outgoing correspondence and customer research needs. The role also supports management and retrieval of archived documents for the firm. In this role, you will: <ul> <li>Complete correspondence processing requests by printing, retrieving, updating, reviewing and mailing of letters, forms, image copies and/or original documents to enable completion of applicable customer transactions. </li><li>Complete extensive research to locate and respond to historical customer document retrieval requests using various mainframe systems, databases, and other storage mediums, to efficiently and accurately process business partner requests. </li></ul> Your role impacts several internal and external business partners as well as customers and clients of Fidelity Investments. This role is key to the success of our end-to-end process! The Expertise and Skills You Bring <ul> <li>High school diploma or equivalent </li><li>2 years of transaction processing experience within a professional, fast paced, corporate environment. </li><li>Work experience in a risk-controlled environment. </li><li>You have excellent communication skills </li><li>Your ability to work independently or on a team on specific tasks </li><li>Your high attention to detail </li><li>Your ability to work effectively with computer desktop applications </li><li>Your ability to effectively multi-task </li><li>You are flexible for business needs and highly adaptive to change </li><li>You have a positive demeanor and ‘can do’ approach to challenges </li><li>You possess the ability to learn and apply knowledge to make effective processing decisions </li></ul> The Team Inbound Specialized Processing provides indexing, document retrieval, correspondence processing and archiving services for multiple Fidelity business units. Our knowledgeable team and comprehensive solutions focus on quality, risk mitigation and end to end operational efficiency strengthening Fidelity’s ability to provide a superior customer experience. The team provides transaction services to each of Fidelity’s distribution channels. We support Fidelity’s growth with high quality, efficient and innovative service solutions through hardworking associates and processing expertise.

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