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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.This transformational role is part of the Global Servicing Organization within American Express. This is a new role being created to lead the Product Management Office for the Credit, Collections and Fraud Servicing Organization. This team will lead the product strategy and road mapping, end to end user experience, business architecture and overall project management of various software products used by our Credit Specialists. In this role, you will be working with multiple partners including Global Credit and Fraud Operations (GCFO), Credit &amp; Fraud Risk, Strategy and American Express Technologies.The role will be responsible for designing the user experience for Credit Servicing specialists, engaging GCFO leadership to understand business vision and pain points, creating a product vision and roadmap in support of the business needs, leading the business architecture of the product in support of the product strategy and providing project management support as needed. This role will lead a team of Product Designers, Business Architects and Project Managers.Key goals include:<ul><li>Deliver ongoing Product vision and roadmap for Credit and Fraud Servicing by engaging key team members and understanding the business goals and objectives.</li><li>Lead end-to-end user experience design using human centric design principles, rapid testing of designs with pilot users, alignment with key team members and prioritization based on needs and capacity.</li><li>Lead the business architecture definition in support of the roadmap and user experience needs</li><li>Provide transparency of backlog and prioritization to key partner and senior leadership through appropriate communication cadence</li><li>Work with central and local market cross-functional teams to ensure designs meet market needs and adhere to local regulatory, compliance and risk requirements</li><li>Design global capabilities and features that can be deployed locally</li><li>Obtain voice of the customer, user research and other feedback loops, to iterate and drive improvements continuously</li><li>Maintain pulse on external developments and internal product developments to assess implications for our products</li></ul>Minimum Qualifications:<ul><li>Truly customer centric: empathy, experience of Design Thinking and Systems Thinking concepts and tools a bonus.</li><li>Deep knowledge of product/tech development frameworks used: Agile, Agile SAFe, Scrum, DevOps, OKRs, etc.</li><li>Effective at providing options that demonstrate value, indicate trade-offs for effective decisioning across impacted teams</li><li>Enthusiasm and passion for great products and services and the ability to articulate product vision to leaders and team members.</li><li>Exhibits servant leadership qualities by fostering followership, coaching, motivating, and removing barriers to support colleagues.</li><li>Believes in and actively fosters a culture where colleagues deliver safer, faster, and better products while enjoying greater satisfaction in their work.</li><li>Naturally curious and hungry to know how things work and solve problems.</li><li>Able to negotiate with team members and partners to remove obstacles.</li><li>Highly organized, taking individual initiative and accountability for getting results.</li><li>Passion for products, user experience design and technology.</li><li>Excellent communication skills with ability to engage, influence and inspire partners to drive collaboration and alignment.</li><li>Strong leader with a point of view who is truly inspired to deliver transformational, sustainable solutions that will deliver value to Amex for years to come.</li></ul>Preferred Qualifications:<ul><li>Knowledge of Credit, Collections and Fraud Servicing including Servicing Portals and Case Management will be a plus.</li><li>Ability to tell a story and deliver difficult messages to senior team members.</li><li>Understanding of American Express technology and product development.</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

American Express

Director-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?This position is part of a centralized Second Line of Defense subject-matter expert team responsible for administering a comprehensive regulatory compliance program for the American Express Fair Lending Program Office (FLPO). The FLPO is responsible for performing business process reviews, monitoring and testing, quantitative analyses, and other activities in support of AmEx's fair lending program. The program promotes AmEx's impartiality in lending by assessing the risk of noncompliance with AXP's fair lending principles and applicable fair lending laws and regulations. This position will ensure that compliance risks are adequately identified, assessed, and monitored.Key Responsibilities:<ul><li>Maintain proficient knowledge of Fair Lending laws and regulators and its applicability to AmEx products and services.</li><li>Recommend revisions to documents, policies, and procedures, as needed.</li><li>Support review of marketing, credit and fraud risk, and new product strategies.</li><li>Independently lead and conduct fair lending testing and reviews across the credit lifecycle through detailed reviews of processes to ensure adherence to fair lending laws and regulations.</li><li>Partner with quantitative team members to perform fair lending statistical analysis and interpret results. Knowledge of statistical techniques is strongly preferred.</li><li>Experience presenting results of fair lending reviews and statistical analyses to key stakeholders and senior leaders.</li><li>Assist in developing and leading efforts to perform annual fair lending risk assessments.</li><li>Stay abreast of current regulatory guidance and activities related to fair lending.</li><li>Assist with fair lending internal audits and regulatory examinations.</li><li>Assess fair lending compliance training needs and assist with the development and presentation of appropriate training programs and materials.</li><li>Manage a team of colleagues</li></ul>Minimum Qualifications:<ul><li>6+ years of demonstrated fair lending compliance experience in the financial services industry.</li><li>Knowledge of fair lending regulations and requirements including ECOA.</li><li>Knowledge of end-to-end credit lifecycle business processes, including but not limited to marketing, underwriting, pricing, and modeling.</li><li>Ability to think tactically and strategically with proven ability to drive teams towards high productivity and sustained performance.</li><li>Ability to multi-task and manage competing priorities under time-sensitive deadlines.</li><li>Effectively communicate (both in writing and verbally) with all levels of the organization.</li><li>Self-motivated, dependable, adaptable and detail-oriented individual with strong organizational skills. Must be able to work within a team environment or independently, as required.</li><li>Bachelor's Degree or above required.</li></ul>Preferred Qualifications:<ul><li>JD, Master's Degree, or Certified Regulatory Compliance Manager (CRCM) designation.</li><li>Experience working in a large financial institution or experience as a bank regulatory examiner.</li><li>Experience conducting fair lending risk assessments.</li><li>Strong project management skills and effective presentation skills.</li><li>Statistical experience coding with Python, SAS, or other statistical software and/or ability to interpret results of statistical testing (including disparity testing, matched pairs, and regression analysis) to translate complex analyses into easily understandable terms for key stakeholders.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director - Compliance, Fair Lending

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology of #TeamAmex.Align the worlds of business and technology.<ul><li>The incumbent will be responsible for the business architecture of Global Merchant Services Technology within American Express. This is a business &amp; technology facing role, mapping business process to capabilities, providing E2E solution for the prioritized features, ensuring robust system architecture. The role involves working with product managers, business managers and engineering leaders to convert the business idea/vision into a development roadmap.</li><li>Requires strong organizational, technical and creative problem-solving skills. Requires strong stakeholder management and ability to influence across multiple levels of leadership. Must work well in a dynamic, complex environment and under deadline pressures. Propagates architectural flows and governance to a set of scrum teams to deploy the new business features across products for GMST</li><li>Run solution management cadence including partners (Product Development, Technology, and business teams) to identify needs, opportunities, and gaps, and solve problems</li><li>Create architectural artifacts (process flows and diagrams) for business initiatives to ensure consistency across products, help in evaluating and configuring new products.</li><li>Consolidate and correlate disconnected business needs, processes and identify synergies to avoid redundant design and build.</li><li>Communicate solution architecture details and roadmap to scrum teams who in-turn will translate them into user stories and deployment plan</li><li>Brainstorm and negotiate effectively with various stakeholders to continuously come up with best design&nbsp;</li></ul>Minimum Qualifications:&nbsp;<ul><li>Degree in Computer Science, Computer Engineering, or related field.</li><li>3–5+ years of end-to-end Solution Architecture for large, customer-facing platforms in payments/merchant servicing.</li><li>3–5+ years in Agile product development and delivery, translating roadmaps into epics/user stories and guiding multiple scrum teams.</li><li>Proven experience with CCP (Customer Care Professional) portals and digital self-service; ability to close system gaps and improve omnichannel experiences to drive push-to-digital.</li><li>Hands-on modernization of legacy servicing portals to a contemporary stack; expertise with hybrid cloud and Java services on Tomcat and Jetty with CI/CD like GitHub Actions.</li><li>API-first and event-driven design (REST/GraphQL, pub-sub with Kafka); proficiency in Java and Python.</li><li>Data architecture experience including business service TLAs, integration with enterprise data platforms (e.g., one-data/OneData), and working knowledge of Elastic Search, Postgress, YugaByte and the big-data ecosystem.</li><li>Exposure to enterprise offerings and platforms such as Enterprise Logging Framework( ELF) Reliable Transaction Framework (RTF), one-app, ACE and ability to partner with platform teams on modernization strategy.</li><li>Working knowledge of payments compliance, privacy, and security (e.g., PCI DSS) with the ability to embed security, resiliency, and observability into designs.</li><li>Excellent communication and interpersonal skills with influential leadership across product, business, and engineering; high degree of organization, initiative, and accountability.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Senior Solutions Architect – Global Merchant Services Technology

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About American Express VenturesAmerican Express Ventures (“Amex Ventures”) is the corporate venture capital arm of American Express focused on early-stage (primarily Seed – Series B) investments across fintech, commerce, consumer services and enterprise software. With a global mandate, Amex Ventures invests in game-changing startups with strategic relevance to American Express.&nbsp; The team also works with portfolio companies and startups to commercialize partnerships with American Express business units.&nbsp;Amex Ventures has backed more than 100 category-defining founders in its 10+ year history. Notable investments include Biocatch, Blackbird Labs, Galileo, Melio, Menlo Security, Nekuda, Plaid, Stripe, Toast and Wonder among others.The Amex Ventures Business Development (BD) team amplifies and accelerates Amex Ventures’ mission by engaging in core BD activities across the investment funnel to differentiate in the startup ecosystem. The BD team is seeking a highly motivated individual to develop, manage, and drive execution of key business development (BD) processes &amp; programs.The role is based in New York, NY or San Francisco, California.Job Scope &amp; ResponsibilitiesIn this exciting opportunity, the Business Development and Operations Senior Analyst will be an integral part of Amex Ventures, playing a key role in the day-to-day core business development activities includingstartup partnership program management, process management, reporting, VC engagement, and marketing &amp; event support. The Business Development and Operations Senior Analyst will support our investor teams on startup &amp; business unit engagement and reporting.Primary responsibilities<ul><li>Support ongoing management of our formal startup partnership program, working closely with investors to solidify and track commercialization</li><li>Serve as startup partnership expert across our team, including defining, tracking, analyzing results across our portfolio</li><li>Own all end to end reporting and tracking against all BD workstreams, including but not limited to startup engagement, VC network, event performance</li><li>Lead evaluation and potential adoption of AI tools &amp; processes to drive efficiencies &amp; learning within Ventures team</li><li>Provide executional support across BD programs (events, marketing)</li><li>Manage BD team playbook documenting processes around key team initiatives</li><li>Assisting in development of content for senior leadership and external facing meetings</li><li>Build out startup/ VC ecosystem network to support team objectives</li><li>Support development of strategically relevant investment areas via startup sourcing from VCs, participating in startup &amp; American Express business meetings, partnership idea generation</li></ul>Qualifications<ul><li>The role is a multi-faceted one and requires both analytical, strategic, and interpersonal skill sets</li><li>Displays program management excellence with experience &amp; interest in working with cross-functional teams to ensure alignment, accountability, and tracking</li><li>Strong quantitative skills with ability to interpret, manipulate, and derive insights from data</li><li>Strong proficiency in leveraging AI tools to enhance day to day work and interest in engaging with new AI technologies</li><li>Natural problem solver who enjoys building systems and processes</li><li>Excellent research skills with experience conducting in-depth market, industry, and competitor analysis.</li><li>Strong interpersonal skills with a proven ability to build and maintain relationships across various levels of an organization and externally. Existing relationships in the tech/ startup ecosystem preferred but not required.</li><li>Track record of working independently and as part of a team in a dynamic and fast-paced environment</li><li>At least 1+ years previous experience in a role with quantitative analysis, research, technological understanding and/or business development</li><li>Strategic skills, with the ability to identify and assess key points, implications and recommendations and to provide thought leadership</li><li>Interest in the venture capital and startup ecosystem</li><li>A deep passion and appetite to contribute to a company with a rich legacy of innovation</li><li>Ability to understand and synthesize technical information related to the startup ecosystem, such as cloud computing, GenAI, DevOps, and infrastructure is a plus</li><li>Experience using CRM &amp; portfolio support tools including, Affinity, Cobalt a plus</li><li>Bachelor’s degree required</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Analyst-Business Development & Operations Analysis, Amex Ventures

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the Internal Audit Group at American ExpressOur Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.About the RoleThe Director, Project Governance is based in New York City, Salt Lake City, or Phoenix and is a hybrid role that will lead a portfolio of audits focused on the design and execution of the Company’s project management framework and application of the framework to prioritized project executions across all lines of business. The Director will advise on ways to incorporate and comply with project and change risk taxonomy, associated risk management policies, and regulatory expectations including OCC Heightened Standards through Audit activities.Key Responsibilities<ul><li>Oversee audit professionals across multiple simultaneous audit projects of all sizes and complexity across multiple business areas within and outside of local region, in unfamiliar areas, and for different audit leaders, ensuring audits are completed timely and with high quality; conduct L2 reviews</li><li>Specialize in one or more specific lines of business; own portfolio with accountability, ownership and horizontal risk view of entire portfolio</li><li>Collaborate with Audit Leaders to develop the annual Audit Plan, leveraging knowledge of the portfolio, banking, and industry trends to establish a risk-based Audit Plan with adequate coverage</li><li>Support and/or lead regulatory activities and attend regulatory meetings as appropriate</li><li>Lead delivery and execution of the annual Audit Plan for assigned audit portfolio using an integrated auditing approach that considers financial, operational, compliance, and technology risks</li><li>Review management’s corrective action plans to address business-identified issues, audit findings and regulatory&nbsp;remediations</li><li>Lead Chief Audit Executive (CAE) audit report reviews and share insights / observations</li><li>Develop relationships with Senior Business Leaders across all business units, proactively identify changes in business environment, emerging risks, and control priorities that may impact Audit Plans, conducts effective business monitoring and guides team to adjust the audit approach accordingly; demonstrate effective challenge by providing deep subject matter knowledge industry related knowledge to support business partnership efforts</li><li>Collaborate with Senior Managers / Managers to conduct post-audit feedback discussions with audit team members to provide actionable feedback, support development, and recognize accomplishments</li><li>Support Audit Leader with special projects across multiple business units and geographic regions, ensuring alignment with organizational objectives and risk frameworks, helps prepare for regulator responses and attend meetings as needed</li><li>Serve as a People Leader, providing mentorship, coaching, and career development support for direct reports</li><li>Recruit, supervise, coach, mentor, and develop audit staff to build high-performing teams, fostering continuous learning and professional growth</li><li>Develop the training plan to upskill colleagues to ensure audit teams have the skills necessary to effectively deliver the Audit Plan</li><li>Champion continuous improvement by monitoring industry trends, regulatory developments, and best practices in auditing and banking, and incorporate these insights into audit methodologies and team ways of working</li></ul>Minimum Qualifications<ul><li>8+ years of audit experience</li><li>Prior experience working at a Big Four / G-SIB</li><li>Has strong written and verbal communication skills that deliver high quality, actionable and value-added feedback to management on potential issues and potential solutions to close gaps</li><li>Effectively oversees multiple audits, projects and portfolio, setting direction, and developing team capabilities</li><li>Guides the team in applying critical thinking to evaluate potential risks and how to translate these considerations into evidence and risk-based insights</li><li>Guides team in applying control theory and professional auditing practices across the full audit lifecycle, including design and evaluation of control frameworks</li><li>Stays abreast and cascades in-depth knowledge of current trends, new developments, regulations, technologies, and best practices in the auditing profession, banking industry, and area of specialization to teams, peers, and leaders</li><li>Strong understanding of project management standards (e.g. PMBOK), project lifecycle methodologies (e.g. Agile, Waterfall)</li><li>Demonstrated ability to assess governance structures, portfolio management processes, and project performance metrics.</li></ul>Preferred Qualifications<ul><li>Prior experience auditing or managing large-scale programs, enterprise PMOs or transformation initiatives.</li><li>Experience with data analytic tools, data visualization, key risk indicators (KRIs), key performance indicators (KPIs), information systems / technology, and scorecards / dashboards, etc.</li></ul><ul><li>Interest in working with data, interpreting results, analytic best practices and experience with data analytics tools and data visualization</li><li>Experience with project management tools (e.g. Clarity, Jira, MS Project) and project portfolio analytics</li><li>Professional certification such as Project Management Professional (PMP)</li><li>Knowledge of regulatory expectations related to change management, governance, and operational risk.</li><li>Proven ability to collaborate with technology and business transformation teams to drive control enhancements.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Audit Director - Project Governance

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.As a Data Steward Director, you will lead the team responsible for the day-to-day compliance with the Enterprise Data Risk Management Policy within their domains/business units. You and your team are responsible for identifying critical data, maintaining data definitions, classifying data, supporting data sourcing / usage requests, evaluating Data Risk Controls, and confirming Data Incidents are remediated. You will partner across various business units, technology teams, and product/platform teams to define and implement the data governance strategy, monitor and manage data risks, resolve data/platform issues, and drive consistency, usability, and governance of specific product data across the organization.How will you make an impact in this role?<ul><li>Advance the established data governance principles, policies, and programs for stewardship, advocacy and custodianship of data</li><li>Manage all Data Risks for the business unit, in coordination with relevant supporting roles, as described in the Enterprise Data Risk Management Policy</li><li>Understand, Execute and comply with role and responsibilities as defined under the Enterprise Data Risk Management Policy</li><li>Establishing, maintaining, and testing the effectiveness of controls to manage data risk within the established Data Risk Appetite limits for the Business Unit</li><li>Facilitate Data Incident capture and coordination by planning Data Incident remediation activities, monitoring Data Incident status for reporting, and support testing and validation</li><li>Represent business unit applications/systems in discussions relating to effective governance, risk mitigation, incident resolution, and other data management activities</li><li>Coordinate with Business Units and other Business Unit Data Offices to ensure and attest the system level Lineage is documented completely and accurately.</li><li>Partner with Third-Party Risk Management to monitor and validate that Third Parties adhere to Enterprise Data Risk Management requirements</li><li>Harmonize key policies and guidelines (e.g. Data Quality, Data Definition, Data Creation, Data Sharing, Data Usage policies) with the processes necessary to carry out those policies, in collaboration with multi-functional partners</li><li>Develop and produce key metrics scorecards and program status communications for the full suite of teams within Data Office</li></ul>Minimum Qualifications<ul><li>8+ years of direct work experience in large scale/enterprise data projects, with at least 4 years of direct experience relating to creation and execution of formal data governance and/or data management programs</li><li>Consistent record of understanding business challenges and strategies and connecting those to data and capabilities</li><li>Strong working knowledge of current and upcoming data governance, data management and data product techniques and trends, with a point of view on the evolving concepts and standard methodologies</li><li>Demonstrable experience of driving meaningful improvements in business value through data management and strategy</li><li>Ability to work with white space to design and complete solutions to solve sophisticated challenges.</li><li>Excellent written and verbal communication skills – able to distill complex data risk topics into actionable insights for executive audiences.</li><li>Eagerness to test, learn, fail and improve is crucial</li><li>Must have a positive, collaborative leadership style with colleague and customer-first attitude</li><li>Proficient in using data analytics tools (e,g., SQL &amp; Python or other programming language) and knowledge of database systems.</li></ul>Preferred Qualification<ul><li>Incident management and reporting, risk/data risk management, data architecture, data breach management, data classification and handling, data quality monitoring and improvement, and data governance/compliance management experience.</li></ul>GuardianSalary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Data Steward Director

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?American Express is on a mission to provide the world’s best customer experience every day. Rooted in this vision is the work of the Technology Risk &amp; Information Security organization, empowering the company to deliver superior service through trust, security, and safety. Our culture is centered around passion, curiosity, and courage, enabling you to innovate and evolve a Fortune 100 company. You can help us achieve our mission!This is a full-time, entry-level opportunity to demonstrate knowledge gained and apply it in a dynamic, hard-working Technology Risk &amp; Information Security team! Responsible for assisting with activities designed to systematically run information security, such as security investigations, intelligence, assurance, and/or other project oversight, including developing standard methodologies for information security standards and handling IT controls and compliance with regulatory mentorship.  <ul><li>Security Incident Response/Threat Intelligence:<ul><li>Act as the front line of defense at American Express protecting the brand, employees, assets and card members across the globe against threats 24/7/365  </li><li>Minimize risk of cyber attacks and focus on detection and response of threats  </li><li>Monitor, detect, and respond to security events and incidents that affect AXP globally  </li></ul></li></ul><ul><li>Infrastructure, Application, Network, Cloud, &amp; AI/ML Security:<ul><li>Drive risk reduction through the rapid identification and remediation of vulnerabilities across the company </li><li>Deliver secure network solutions that enable secure operations and highly available products and services for our customers  </li><li>Safeguard AXP data, customers, and brand through continuous monitoring and testing of production application environments  </li></ul></li></ul><ul><li>Data Loss Prevention:<ul><li>Protect our customers, partners, and colleagues from the loss of sensitive information through normal business processes and/or malicious actors  </li><li>Monitor and block sensitive data loss where legally permissible  </li><li>Identity and Access Management/Authentication  </li><li>Deliver centralized Enterprise Identity and Access Management products  </li><li>Provide authentication, authorization, and full lifecycle management capabilities  </li><li>Reduce, manage, and monitor risk associated with identity and access to AXP resources  </li></ul></li></ul><ul><li>Cryptography/Encryption Services:<ul><li>Protect all forms of sensitive information, on all platforms, resulting in protection of the Brand and information assets, and regulatory compliance  </li><li>Deliver cryptographic and key management solutions, and manage and operate secure cryptographic platforms  </li><li>Drive continuous enhancement to data protection   </li></ul></li></ul><ul><li>Governance, Risk, Compliance:<ul><li>Bridge traditional boundaries between cyber and IT risk and growing partnerships with IT and the business to drive risk reduction in the company </li><li>Innovate Risk Management through enhancements in tooling and automation of processes; expand the capabilities of technology risk management  </li><li>Extend risk management and control expertise beyond the information security domains into IT development organizations and the business  </li></ul></li></ul><ul><li>Cyber &amp; Technology Risk Analytics:<ul><li>Develop and implement advanced machine learning models that identify patterns, anomalies, and potential cyber threats, providing real-time insights to enhance American Express's security posture </li><li>Collaborate with cross-functional teams to build customized data-driven solutions that drive actionable recommendations, enabling these teams to make more informed decisions </li><li>Help build the future by designing and leveraging Generative AI products for our Cyber Security Teams to increase workplace efficiency and consistency </li></ul></li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree program in Cyber Security, Computer Science, Software Engineering, Information Systems, or other related field </li><li>Expected graduation date between December 2025 and June 2026 </li></ul>Preferred Qualifications:<ul><li>Strong verbal and written communication skills  </li></ul><ul><li>Knowledge or awareness in information security, compliance, assurance, and/or other security standard processes and principles  </li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for this position.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Campus Undergraduate Full-Time Associate - 2026 CyberOps & Assurance, Technology - New York, NY

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Enterprise Data and AI organization unites the data governance, strategy, engineering, and product teams with those responsible for AI engineering, generative AI enablement, and automation product and engineering. This group plays a pivotal role in leveraging data as a core driver of innovation and integrating AI capabilities to transform products, operations, and customer experiences. The EDAI organization also incorporates technology Research &amp; Development and experimentation with emerging capabilities, along with engineering support for Amex Digital Labs. This integration ensures that research breakthroughs seamlessly translate into business impact.This position will lead the enterprise enablement of GenAI solutions, platforms, and approach for Amex including Product, Program, Capabilties, and other related functions. It acts as a strategic partner and advisor in terms of technology, innovation, know-how, organizational technical core competency, product commercialization, and program execution. This role works closely with strategic product, technology and venture partners to define the needs being addressed for GenAI.On any given day, you might:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Operate a consultative GenAI client solutions practice responsible for identifying, harvesting, grooming, and enabling use cases across the company.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support the evolution of use cases who need product guidance, best practices, enablement support, and thought leadership.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Scale and evolve our successful GenAI enablement layer with relevant capabilities, documentation, and support to power GenAI use cases across Amex.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Elevate key priorities, opportunities, and challenges to leadership for strategic consideration and collaboration.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Enforce performance transparency of pilots and use cases to ensure key metrics are being met and company resources are deployed most effectively.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Partner across the organization to lead enablement requirements and processes in acquiring an in-depth understanding of the customer needs, and applying both strategic and tactical methods to stay on top of the evolving trends in the competitive landscape.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Act as both a strategic problem solver and architect for the future technology and capability needs for GenAI at Amex.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Build a diverse team by attracting and recruiting top talent.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Drive continuous organizational and leadership development.Also Critical to your Success<ul><li>A passion for creating a fun, empathetic work environment where high performing, diverse teams can thrive.</li></ul>Minimum Qualifications&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor's degree in Science, Technology, Engineering or other related fields.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; At least 10 years of project management, product management and/or leadership experience in technology roles.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proven track record building, launching and driving products through the lifecycle.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to bring innovative thinking coupled with practical execution to solve multi-dimensional issues.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Demonstrated leadership and management experience in working with cross-functional, geographically dispersed teams on complex projects.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Understands team dynamics and experienced at building teams that deliver results. Requires excellent written, interpersonal communication and presentation skills.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Highly focused on meeting the needs of partners and customers.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience in building and leading teams including talent acquisition and development·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to influence leadership to adopt new ideas, products and/or approaches·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Brings support and positive attributes to a culture that is respectful, supportive, goal oriented, scientific and diverse.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Must have ability to read and understand complex contracts of the business, work with the legal and transaction teams and operate the R&amp;D program in awareness of the foregoing.Preferred Qualifications&nbsp;<ul><li>Experience building, developing, integrating with and/or launching GenAI products in a highly regulated industry</li></ul>Salary Range: $176,750.00 to $282,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

VP - GenAI Enablement - EDAI

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Amex Digital Labs is responsible for catalyzing digital innovation at American Express by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include crafting industry-leading digital payment solutions, using our outstanding membership assets to build world class digital experiences, and defining new products and services based on emerging technologies and trends.We are searching for an experienced product leader with strong product sense and deep technical expertise to lead the development of advanced customer experiences utilizing the latest developments in artificial intelligence (AI). This role is responsible for shaping product strategy, developing new customer journeys for AI-powered interactions, and ensuring the successful rollout and ongoing enhancement of advanced AI capabilities and architecture.The successful candidate will manage a team of product managers and collaborate closely with cross-functional groups, including data scientists, engineers, and designers, to deliver impactful, scalable AI solutions that transform the customer experience.Commitment to continuous learning and development is critical to this role - you will be known as a thought leader across the enterprise and evangelist for AI-powered customer products, will need to translate complex technical topics to a broad audience, and demonstrate the ability to keep pace with a rapidly evolving industry.Key Responsibilities:<ul><li>Lead and coach a team of product managers in multiple geographical locations (US, UK).</li><li>Define and execute the product roadmap for customer-facing products and features powered by AI, balancing long-term vision with immediate business priorities.</li><li>Collaborate with executive leadership and enterprise partners to align AI-driven products with business goals and make recommendations for strategic focus areas.</li><li>Serve as the primary point of contact between CX, engineering, and data science teams to ensure seamless design, execution and delivery of AI solutions.</li><li>Conduct user research, A/B testing, and data analysis to iterate and improve user satisfaction and product performance.</li><li>Ensure responsible AI use by developing frameworks for ethical, bias-free, explainable, and compliant models. Define robust training processes, evaluate performance, and implement continuous learning and improvement systems.</li><li>Work closely with AI vendors, startups and external partners to integrate cutting-edge technologies into the product ecosystem.</li><li>Leverage analytics to monitor product performance and user engagement, driving actionable insights for continuous improvement.</li><li>Use key metrics to assess solution effectiveness, accuracy, model behavior, and user satisfaction, and make data-backed decisions to optimize outcomes. Evaluate automated approaches to testing and model evaluation to streamline accuracy and efficiency.</li></ul>Qualifications and Experience:<ul><li>Bachelor’s degree in Computer Science, Engineering, Business, or a related discipline with a strong technical or strategic foundation; Master’s degree preferred.</li><li>More than seven years of product management experience in a highly regulated industry.</li><li>Direct experience managing a team of product managers, with proven skills in coaching and developing junior team members.</li><li>A proven history of leading new product development, ideally with AI-powered, customer-facing products that use conversational platforms, recommendation engines, or personalization techniques. Experience working on both early-stage R&amp;D pilots and enterprise-scale initiatives ideal.</li><li>Comprehensive understanding of AI technologies, including Large Language Models, Agents/Agentic AI, Natural Language Processing, and Machine Learning frameworks and their applications.&nbsp;</li><li>High level of comfort working in ambiguous environments, defining clear scope and driving clarity for team members, making quick decisions without all the information.</li><li>Experience collaborating with cross-functional teams in an Agile development setting and quickly adapting to new working models.&nbsp;</li><li>Outstanding communication and stakeholder management abilities.</li><li>A passion for AI, customer-focused innovation, and advancing the future of human-computer interaction.</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Director - Digital Product Management; Global Membership Products and Artificial Intelligence

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the Internal Audit Group at American ExpressOur Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.About the RoleThe Audit Director, Team Lead – Enterprise Resilience is based in New York City, Salt Lake City, or Phoenix and is a hybrid role that will lead a portfolio of audits assessing the company’s global Business Continuity Management (BCM) and operational resilience frameworks and plans.This role will focus on the design effectiveness of resilience programs, including crisis management, continuity planning and third-party resilience.The Director will provide assurance and insights that strengthen enterprise preparedness and response capabilities alongside advising on ways to incorporate and comply with business disruption risk taxonomy, associated risk management policies, and regulatory expectations including OCC Heightened Standards through Audit activities.&nbsp;Key Responsibilities<ul><li>Oversee audit professionals across multiple simultaneous audit projects of all sizes and complexity across multiple business areas within and outside of local region, in unfamiliar areas, and for different audit leaders, ensuring audits are completed timely and with high quality; conduct L2 reviews</li><li>Specialize in one or more specific lines of business; own portfolio with accountability, ownership and horizontal risk view of entire portfolio</li><li>Collaborate with Audit Leaders to develop the annual Audit Plan, leveraging knowledge of the portfolio, banking, and industry trends to establish a risk-based Audit Plan with adequate coverage</li><li>Support and/or lead regulatory activities and attend regulatory meetings as appropriate</li><li>Lead delivery and execution of the annual Audit Plan for assigned audit portfolio using an integrated auditing approach that considers financial, operational, compliance, and technology risks</li><li>Review management’s corrective action plans to address business-identified issues, audit findings and regulatory&nbsp;remediations</li><li>Lead Chief Audit Executive (CAE) audit report reviews and share insights / observations</li><li>Develop relationships with Senior Business Leaders across all business units, proactively identify changes in business environment, emerging risks, and control priorities that may impact Audit Plans, conducts effective business monitoring and guides team to adjust the audit approach accordingly; demonstrate effective challenge by providing deep subject matter knowledge industry related knowledge to support business partnership efforts</li><li>Collaborate with Senior Managers / Managers to conduct post-audit feedback discussions with audit team members to provide actionable feedback, support development, and recognize accomplishments</li><li>Support Audit Leader with special projects across multiple business units and geographic regions, ensuring alignment with organizational objectives and risk frameworks, helps prepare for regulator responses and attend meetings as needed</li><li>Serve as a People Leader, providing mentorship, coaching, and career development support for direct reports</li><li>Recruit, supervise, coach, mentor, and develop audit staff to build high-performing teams, fostering continuous learning and professional growth</li><li>Develop the training plan to upskill colleagues to ensure audit teams have the skills necessary to effectively deliver the Audit Plan</li><li>Champion continuous improvement by monitoring industry trends, regulatory developments, and best practices in auditing and banking, and incorporate these insights into audit methodologies and team ways of working</li></ul>Minimum Qualifications<ul><li>8+ years of audit experience</li><li>Prior experience working at a Big Four / G-SIB</li><li>Has strong written and verbal communication skills that deliver high quality, actionable and value-added feedback to management on potential issues and potential solutions to close gaps</li><li>Effectively oversees multiple audits, projects and portfolio, setting direction, and developing team capabilities</li><li>Guides the team in applying critical thinking to evaluate potential risks and how to translate these considerations into evidence and risk-based insights</li><li>Guides team in applying control theory and professional auditing practices across the full audit lifecycle, including design and evaluation of control frameworks</li><li>Stays abreast and cascades in-depth knowledge of current trends, new developments, regulations, technologies, and best practices in the auditing profession, banking industry, and area of specialization to teams, peers, and leaders</li><li>Prior experience auditing or managing Business Continuity, Crisis Management, or Operational Resilience programs.</li><li>Strong understanding of global regulatory standards for resilience (e.g. OCC, FFIEC, DORA)</li><li>Demonstrated ability to assess governance structures, portfolio management processes, and project performance metrics.</li></ul>Preferred Qualifications<ul><li>Experience with data analytic tools, data visualization, key risk indicators (KRIs), key performance indicators (KPIs), information systems / technology, and scorecards / dashboards, etc.</li><li>Interest in working with data, interpreting results, analytic best practices and experience with data analytics tools and data visualization</li><li>Familiarity with resilience and continuity management tools (e.g. Archer BCM or ServiceNow BCM)</li><li>Professional certification such as Certified Business Continuity Professional (CBCP) or ISO 22301 Lead Auditor</li><li>Experience assessing third-party resilience and dependency management practices</li><li>Experience collaborating with technology and cyber risk professionals/auditors</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

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