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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&amp;L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.This role is for a Global Capabilities Product Owner in the Regulatory Automation and Change Management team within Financial Reporting Quality Assurance Organization (FRQA), in support of the Regulatory Reporting Automation program. Global Capabilities Product Owner team is responsible for delivering regulatory data and automation capabilities required to support the regulatory reporting team. Some of the key capabilities supported by the team include areas like Regulatory data domain, Cash flow projections, Analytical drill down, Counterparty classifications, Basel RWA calculations etc. This individual will coordinate with several groups within American Express during the course of designing, implementing, and migrating the implemented solution into production. The individual selected will partner closely with the Data Sourcing Architects and Process Owners to drive the priorities of the technology scrum team and ensure that the software features developed aligns with original requirements provided. Also, the individual would need to monitor project progress, solve issues that arise and write technical features and user stories.This team has a holistic understanding of numerous data sources, processing &amp; regulatory reports. The Product Owner is a collaborator, a well-organized, action-oriented individual with exceptional leadership and functional expertise, confident in presenting, facilitating, and building a network of strong relationships across our organization. This role will require strong collaboration with Technology to design how functionality will work and design the validation process at regular intervals that the software features developed align with original requirements provided to the team.How will you make an impact in this role?·&nbsp; &nbsp;&nbsp;Participate in daily stand ups with the pods (implementation groups for various portfolios of the Company for data sourcing and regulatory classification and reporting), leading and delivering efficient solution to complex prioritization and business requirement·&nbsp; &nbsp;&nbsp;Lead and guide regulatory reporting data and automation requirements on existing processes and datasets to understand and support Point of Arrival (POA) process design.·&nbsp; &nbsp;&nbsp;Develop functional requirement documentation and process specific design documentation to support regulatory report owner requirements and testing lifecycle processes.·&nbsp; &nbsp;&nbsp;Understand and guide determining portfolios, data elements and attribute analysis grain of data required for designing processes.·&nbsp; &nbsp;&nbsp;Work with complex cross functional teams: Engineers, Architects, governance &amp; business partners·&nbsp; &nbsp;&nbsp;Closely collaborate with users to understand the pain points, requirements, feedback and provide them with timely resolutions·&nbsp; &nbsp;&nbsp;Identify and support business requirements, functional design, prototyping, testing, training, and supporting implementations.·&nbsp; &nbsp;&nbsp;Design and build ongoing data process controls by collaborating with Technology and Data Governance as needed·&nbsp; &nbsp;&nbsp;Manage program blocking issues, anticipate and make tradeoffs, and balance the business needs versus technical or operational constraints·&nbsp; &nbsp;&nbsp;Document and understand core components of solution architecture including data patterns, data-related capabilities, and standardization and conformance of disparate datasets.·&nbsp; &nbsp;&nbsp;Lead and guide the implementation of master and reference data to be used across operational and reporting processes.·&nbsp; &nbsp;&nbsp;Coordinate with various Product Owners, Process Owners, Subject Matter Experts, Solution Architecture colleagues, and Data Management team to ensure builds are appropriate.·&nbsp; &nbsp;&nbsp;Knowledgeable in development methodologies, using tools such as SQL, to drive understanding of the system functionality and expected automation results.Minimum Qualifications:·&nbsp; &nbsp;&nbsp;Degree in Finance/Accounting and/or Information Technologies.·&nbsp; &nbsp;&nbsp;5+ years of work experience in the US Federal Reserve/financial US regulatory reporting, banking/financial services, and/or Controllership.·&nbsp; &nbsp;&nbsp;Working knowledge of Scaled Agile Framework, have an Agile mindset, and can embrace new opportunities and adapt easily to change·&nbsp; &nbsp;&nbsp;Experience eliciting and documenting technical business requirements via the creation of features and user stories·&nbsp; &nbsp;&nbsp;Strong understanding of relational database concepts and experience working in a big data environment (Hadoop/Cornerstone) preferred both on-prem and cloud capabilities·&nbsp; &nbsp;&nbsp;IT Data management experience·&nbsp; &nbsp;&nbsp;Previous work experience in various IT disciplines such as Infrastructure, software development, data management or data analytics·&nbsp; &nbsp;&nbsp;Exhibits organizational skills with the ability to meet/exceed critical deadlines and manage multiple deliverables simultaneously.·&nbsp; &nbsp;&nbsp;A self-starter, proactive team player with a passion to consistently deliver high quality service and exceed customers’ expectations.·&nbsp; &nbsp;&nbsp;Strong analytical and problem-solving skills as well as the ability to create impactful relationships with key stakeholders·&nbsp; &nbsp;&nbsp;Excellent relationship building, presentation and collaboration skills.·&nbsp; &nbsp;&nbsp;Excellent written and verbal communications with ability to communicate highly complex concepts and processes in simple terms and pragmatically across Finance, Business and Technology stakeholders.·&nbsp; &nbsp;&nbsp;Display thought leadership, drive process, and support work/life balance initiatives.&nbsp;Preferred Qualifications:·&nbsp; &nbsp;&nbsp;Knowledge of US Regulatory Reports (Y9C, Y14, Y15, 2052a, amongst others)·&nbsp; &nbsp;&nbsp;Working exposure in development of financial data domains to support regulatory and analytical requirements for large scale banking/financial organizations·&nbsp; &nbsp;&nbsp;SaFe Agile certified is a plus·&nbsp; &nbsp;&nbsp;Project Management Professional (PMP) certified is a plus·&nbsp; &nbsp;&nbsp;Knowledge and working experience on AxiomSL/Adenza/Nasdaq solutions&nbsp;·&nbsp; &nbsp;&nbsp;Testing management and execution experience is a plus·&nbsp; &nbsp;&nbsp;Foundational data architecture principles and data management experience·&nbsp; &nbsp;&nbsp;Certified Data Management Professional (CDMP) is a plusSalary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.&nbsp;

American Express

Manager - Global Capabilities Product Owner

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The American Express Corporate Affairs &amp; Communications (CA&amp;C) team is a strategic function that works to enhance and protect the continued strength of the American Express brand through public relations, social media and content, colleague communications and corporate sustainability (CS) initiatives.How will you make an impact in this role?Primary responsibilities will include, but are not limited to:<ul><li>Working closely with business partners and providing appropriate and timely accounting guidance in accordance with US GAAP and American Express accounting policies.</li><li>Document the accounting conclusions in an accurate, clear and comprehensive manner.</li><li>Lead/Support business growth initiatives from a budgeting/forecasting perspective for the Corporate Affairs and Communications department.</li><li>Collaborate with multiple business partners regarding technology initiatives to assist in determining budget implications and requirements.</li><li>Cultivate and maintain strong relationships with key Business and Finance partners.</li><li>Partner with functional areas of Finance to efficiently embed financial processes, such as annual operational budget planning, long range plans, etc.</li><li>Conduct operational budget reviews to assist in identifying opportunities to strengthen the financial control environment, seeking out areas of financial risks and opportunities</li><li>Support review of monthly/quarterly senior leadership presentations.</li><li>Support cross functional team trainings for key financial policies and business advisory topics.</li><li>Conduct deep dive general ledger analysis where needed to support business inquiries.</li></ul>Minimum Qualifications<ul><li>Bachelor's degree in Accounting or Finance preferred.</li><li>2+ years’ experience in Accounting or Finance.</li><li>Good understanding of US GAAP and experience in accounting and reporting.</li><li>Ability to articulate accounting concepts in a clear &amp; concise manner to non-finance leaders/stakeholders.</li><li>Strong and clear written and verbal communication skills.</li><li>Good analytical skills and able to connect business drivers and linkages.</li><li>Ability to work efficiently and effectively both individually and in a team environment.</li><li>Conversant with Oracle system and proficient in use of MS-Office preferred.</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Financial Analyst

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About Network &amp; Acquiring Solutions:As part of the Global Merchant &amp; Network Services group (GMNS), the Network &amp; Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a center of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs.About the Role:The Sr. Associate, Enterprise Payments Portfolio &amp; Delivery Management, will play a critical role in driving and coordinating delivery across the Enterprise Payments portfolio. Reporting to the Director of Enterprise Payments Portfolio &amp; Delivery Management, this role blends structured portfolio management with hands-on delivery execution, enabling efficiency, resolving challenges, and supporting technical teams to deliver outcomes at scale.This position offers an opportunity to work closely with product, technology, and business partners, while gaining deep exposure to enterprise-scale payments strategy and delivery in a dynamic payments environment.Key Responsibilities<ul><li>Support portfolio planning and delivery coordination, maintaining and improving portfolio tools, intake trackers, and roadmaps to enable alignment and transparency.</li><li>Partner with product and technology teams to support end-to-end delivery of payments initiatives, ensuring requirements and dependencies are well understood and executed effectively.</li><li>Analyze and monitor cross-platform dependencies, system workflows, and delivery milestones, proactively surfacing risks and proposing/driving resolution with stakeholders.</li><li>Leverage data and metrics to provide insightful reporting on delivery performance, resource allocation, and technical outcomes that inform leadership decisions.</li><li>Collaborate with engineers, program managers, and product owners to troubleshoot delivery issues and accelerate execution across complex programs.</li><li>Contribute to portfolio tracking and reporting with a focus on outcomes and delivery progress (not just process artifacts).</li><li>Continuously identify and implement process improvements that enhance delivery efficiency and cross-team collaboration.</li><li>Support investment planning and prioritization by analyzing technical feasibility, business impact, and delivery complexity.</li><li>Foster collaboration by facilitating discussions, tracking action items, and ensuring accountability to maintain delivery momentum</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor’s degree in Business, Finance, Computer Science, Engineering, Economics, or related field (or equivalent work experience)</li><li>1–3 years of experience in process change management, delivery management, business analysis, product/technology roles, or project execution (internships and early-career roles welcome).</li><li>Highly organized, self-motivated, and adaptable—able to manage multiple priorities and drive progress in a fast-paced, evolving environment.</li><li>Strong analytical and problem-solving skills with a technical orientation (systems, data, APIs, or workflows).</li><li>Familiarity with fintech, payments, or financial services strongly preferred.</li><li>Excellent communication and stakeholder management skills, with ability to simplify complex technical concepts.</li><li>Strong written and verbal communication skills; ability to prepare clear updates and presentations.</li><li>Experience with Agile practices and proficiency with Excel, PowerPoint, and portfolio/project management tools (e.g., JIRA, Confluence, Rally, or similar).</li><li>Curious, accountable, and outcome-oriented, with a focus on driving delivery excellence and continuous improvement.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Associate-Enterprise Payments Portfolio & Delivery Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services Team (USCS) is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The U.S. Consumer Marketing team (USCM) is part of the U.S. Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle.The Director of Change Management Strategy and Implementation will lead the adoption roadmap and training for the future marketing execution model across U.S Consumer Marketing. The Director will be responsible for driving organizational change, ensuring seamless process transition, and enabling teams to effectively manage new tools and processes, including those for Project Flywheel. Project Flywheel is the Enterprise initiative focused on advancing the end-to-end marketing execution technical and operational ecosystem to drive greater efficiency, business impact, and support the next generation of marketing processes and platforms.Key Responsibilities:&nbsp;<ul><li>Lead the Flywheel change management rollout across U.S. Consumer Marketing to ensure a seamless transition of execution capabilities into workflows</li><li>&nbsp;Anticipate and mitigate adoption challenges</li><li>Own organization communication updates and feedback loop between U.S. Consumer Marketing and the Marketing Transformation team to drive alignment and a successful process rollout</li><li>Define, develop, and deploy training materials in partnership with the Product and Marketing Operations teams</li><li>Measure and report on training effectiveness, marketer satisfaction, and adoption</li></ul>Minimum Qualifications:<ul><li>Demonstrated experience leading cross-functional teams</li><li>Strong interpersonal, leadership and influencing skills with the ability to work with partners across different functions and communicate with all levels of colleagues</li><li>Strong analytical skills with the ability to identify gaps and implement scalable solutions</li><li>Self-starter with the ability to thrive in an evolving environment and a bias towards action</li><li>Team player with a passion to create the best customer experience for our Marketers</li><li>Familiarity with enterprise-wide change management efforts preferred</li><li>Bachelor's Degree required</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Director, Change Management Strategy & Implementation

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Data Analytics Solutions – Emerging Technologies team is seeking a seasoned Senior Engineer with deep expertise in backend engineering and enterprise-scale data solutions for AI and Data Science. This role focuses on architecting and developing robust, scalable backend APIs and data platforms that enable cutting-edge AI applications within Technology Risk and Information Security domains.As a senior technical leader, you will drive the design and implementation of scalable, secure, and highly performant backend services—spanning data pipelines, model serving, and ongoing monitoring. Your influence will extend beyond coding to defining architecture principles, enforcing best practices, and mentoring engineers to deliver highly scalable production-grade systems aligned with enterprise goals.Key Responsibilities<ul><li>Architect, design, and lead the development of scalable backend APIs and microservices that support AI/ML workflows, model serving, and inference pipelines at enterprise scale.</li><li>Drive end-to-end backend engineering of data science pipelines, model training orchestration, inference services, and data processing frameworks.</li><li>Collaborate closely with data scientists and AI engineers to translate complex AI/ML requirements into performant, maintainable backend systems.</li><li>Lead architectural discussions, conduct code reviews, and provide technical mentorship within the engineering team, promoting clean code, reusable components, and solid design patterns.</li><li>Define and enforce API design standards, security best practices, versioning, authentication/authorization, and operational metrics to ensure backend services are robust, secure, and scalable.</li><li>Integrate AI/ML solutions and APIs with enterprise infrastructure, ensuring seamless integration, governance, and compliance.</li><li>Champion best practices in MLOps, DevSecOps, and responsible AI design, fostering a culture of engineering excellence.</li><li>Stay current with emerging backend technologies, cloud-native architectures, and AI frameworks to continuously improve platform capabilities.</li></ul>Required Qualifications<ul><li>Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field.</li><li>8+ years of software engineering experience, with 3+ years in senior or lead backend roles focused on enterprise-scale systems.</li><li>Strong backend engineering skills including API design, microservices architecture, service orchestration, and distributed systems.</li><li>Proven experience architecting and developing backend platforms and APIs to support AI/ML workloads, including model serving and data pipelines.</li><li>Proficiency in Python and backend frameworks; experience with cloud-native services (AWS, Azure, GCP), Kubernetes, and Docker.</li><li>Deep understanding of security best practices, API versioning, authentication/authorization, and scalable service design.</li><li>Experience mentoring engineers and driving architectural decisions in cross-functional teams.</li><li>Familiarity with data infrastructure and streaming technologies such as Kafka, Spark, and databases (SQL/NoSQL/vector DBs).</li></ul>Preferred Experience<ul><li>Full-stack development experience, including frontend frameworks and UI integration with backend services, is highly desirable.</li><li>Hands-on experience with AI/ML frameworks such as TensorFlow, PyTorch, LangChain, Hugging Face, and AutoGen.</li><li>Strong knowledge of MLOps tools like Kubeflow, Argo, MLflow, and model deployment strategies.</li><li>Background in cybersecurity or enterprise risk analytics.</li><li>Experience building observability and monitoring solutions for backend services using Prometheus and ELK stack.</li><li>Comfortable working with RESTful APIs, GraphQL, or gRPC in microservice ecosystems.</li></ul>Tools &amp; Technologies <ul><li>Languages: Python, Java (optional), Go (optional)</li><li>Frameworks &amp; Libraries: Flask, FastAPI, Django, TensorFlow, PyTorch, scikit-learn</li><li>AI &amp; GenAI: LangChain, Hugging Face, AutoGen, Google ADK</li><li>API Technologies: GraphQL, gRPC, OpenAPI/Swagger</li><li>Security &amp; Identity: OAuth2, JWT, Vault</li><li>MLOps &amp; Orchestration: Kubeflow, Argo Workflows, MLflow, Triton Inference Server</li><li>Data Platforms: Kafka, Spark, NiFi, SQL/NoSQL, pgVector, Milvus</li><li>Cloud &amp; Containers: AWS, Azure, GCP, Kubernetes, Docker</li><li>Observability: Prometheus, Elasticsearch, Kibana</li><li>CI/CD: Jenkins, GitLab CI, XL Release, GitHub Actions&nbsp;</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Cybersecurity Engineer (Python)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;The&nbsp;Global Advertising and Brand Management (GABM)&nbsp;team is responsible for creating marketplace demand and driving commerce for American Express products and services through differentiated and innovative branding, marketing, and experiences. We have an ambitious goal: to be the most admired brand in the Fortune 500 and we aim to deliver on that by doing work that is both creative and effective. OnBrand – American Express’ In-House Creative agency – sits within GABM. Our ambition is to “Become creative partner-of-choice to build seamless customer experiences for our Business Units, essential for driving results and unlocking value through deeper knowledge of our business, powered by industry-defining creative excellence”. We are focused on developing forward thinking ideas and work across channels, end-to-end experiences in digital and beyond.The Director of Creative Strategy will play a pivotal role in driving creative innovation for our in-house agency. This leader will uncover actionable insights, define creative territories, and craft strategies that enable American Express to connect meaningfully with Card Members and prospects. They will lead a team of creative strategists to deliver strategic work that fuels cutting-edge digital campaigns and connected customer experiences across American Express consumer products, benefits, and services.The ideal candidate will bring a relentless curiosity for creative, cultural, and digital trends, along with a drive to uncover opportunities in emerging platforms. They will have the unique ability to analyze and transform data and insights into actionable creative briefs that lead to best-in-class creative solutions for our marketing partners. Responsibilities:<ul><li>Oversee, manage, and resource a dedicated team of (4) full-time creative strategists, fostering their growth and success.</li><li>Lead the development and execution of innovative digital, channel, and content strategies across platforms and customer touchpoints, including 360 campaigns, social, video, and emerging technologies.</li><li>Translate business priorities into clear, actionable briefs that inspire impactful work</li><li>Partner with fellow Creative Strategy Director in B2B to establish team vision, best practices, and scalable processes</li><li>Collaborate with inter-agency teams (Account, PM, Creative) to ensure excellence throughout the project lifecycle</li><li>Build strong relationships and trust with product and marketing partners, influencing long-term marketing roadmaps.</li><li>Work with enterprise insights team to harness customer research, competitive analysis, category trends, and consumer behavior to guide strategy development</li><li>Partner with enterprise digital teams across analytics, SEO, and marketing platforms to design seamless, connected digital customer journeys</li><li>Confidently present and advocate for clear creative visions and strategies to internal and external stakeholders, including senior leadership</li></ul>Qualifications:<ul><li>10+ years of experience at a full-service digital creative agency (or equivalent)</li><li>4+ years of experience directly managing a team and leading creative strategy for complex, multi-channel marketing campaigns</li><li>Skilled at leading and inspiring cross-functional teams, cultivating collaboration, and encouraging courageous creativity</li><li>Proven track record of strategic leadership in digital creative strategy, with expertise in leveraging technology, platforms, and emerging trends</li><li>Exceptional communication and presentation skills, capable of simplifying and articulating complex concepts and strategies</li><li>Ability to excel in dynamic environment, leading many concurrent projects across teams</li><li>Understanding of data analysis, SEO, and content management systems enabling connected customer journeys</li><li>Advanced proficiency using Microsoft tools, especially PowerPoint and Excel</li></ul>Requirements<ul><li>Case studies/portfolio demonstrating ability to lead development of effective creative strategies leveraged across platforms, channels, and customer touchpoints</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director of Creative Strategy, OnBrand

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Position SummaryThe Senior Manager, Internal Fraud Program Management &amp; Quality Assurance plays a critical leadership role in ensuring the success, consistency, and control effectiveness of the enterprise-wide Internal Fraud Program. This leader will oversee a small team of program managers responsible for driving program execution, strategic initiatives, and quality assurance across the Internal Fraud Center of Excellence (COE).This position is accountable for establishing program discipline, ensuring adherence to enterprise standards, managing cross-functional coordination, and embedding quality assurance (QA) mechanisms that monitor control performance and operational readiness. The ideal candidate will have a strong background in program management, governance, and risk oversight — with the ability to influence across multiple stakeholders in a highly regulated, complex environment.Key Responsibilities<ul><li>Lead the development and execution of internal fraud program plans, ensuring alignment with enterprise fraud risk strategy and risk management frameworks.</li><li>Manage cross-functional initiatives that enhance detection, prevention, governance, and reporting capabilities within the Internal Fraud COE.</li><li>Establish and maintain program management standards, tools, and documentation consistent with enterprise PMO expectations.</li><li>Oversee tracking and delivery of program milestones, budgets, and risk mitigation activities.</li><li>Serve as the central coordination point between stakeholders across all lines of defense for internal fraud related matters</li></ul><ul><li>Design and oversee the Quality Assurance (QA) framework for internal fraud processes, ensuring consistent adherence to enterprise standards, procedures, and policies.</li><li>Lead the review and testing of internal fraud processes, controls, and rule implementations to assess design and operating effectiveness.</li><li>Identify gaps or weaknesses in process execution and partner with control owners to develop timely and effective remediation plans.</li><li>Create standardized QA scorecards and reporting to provide transparency into control health and program maturity.</li><li>Support readiness and validation activities for audits, regulatory exams, and internal reviews.</li></ul><ul><li>Partner with the Director to prepare materials and updates for governance committees, management meetings, and risk reviews.</li><li>Coordinate across the Reporting &amp; Insights and Governance teams to align quality and program performance metrics with enterprise dashboards.</li><li>Build strong partnerships with 2LOD (Operational Risk, Compliance) and 3LOD (Audit) partners to ensure alignment on QA methodology and testing outcomes.</li><li>Ensure consistent communication and engagement across program stakeholders to drive transparency and accountability.</li></ul><ul><li>Lead, mentor, and develop a small team of program managers and QA analysts to deliver high-quality results and foster professional growth.</li><li>Cultivate a culture of operational excellence, collaboration, and continuous improvement within the team.</li><li>Provide guidance and structure to ensure consistent execution, documentation, and adherence to governance processes.</li></ul><ul><li>Identify opportunities to enhance efficiency and effectiveness in program delivery and QA testing processes.</li><li>Leverage automation, workflow management tools, and data insights to strengthen QA precision and reporting.</li><li>Stay current on industry trends and best practices in fraud governance, risk management, and program quality disciplines.</li></ul>Qualifications<ul><li>Bachelor’s degree in Business, Risk Management, Project Management, or related field required; Master’s preferred.</li><li>8+ years of experience in program management, risk management, or governance, ideally within financial services.</li><li>Proven experience leading program execution and quality assurance in a risk, compliance, or fraud-related function.</li><li>Prior experience managing a small team of program or project professionals.</li><li>PMP, Lean Six Sigma, or related certification a plus.</li></ul><ul><li>Strong knowledge of risk management and fraud prevention frameworks.</li><li>Expertise in program management tools, methods, and documentation practices.</li><li>Experience designing and implementing QA frameworks or testing programs.</li><li>Strong analytical and problem-solving skills with exceptional attention to detail.</li><li>Proficiency in project tracking tools (JIRA, Asana, Smartsheet) and data visualization tools (Tableau, Power BI) preferred.</li><li>Excellent communication, organization, and presentation skills.</li></ul><ul><li>Collaborative leader who drives results through influence and partnership.</li><li>Strategic thinker who can balance tactical execution with long-term program vision.</li><li>Skilled at managing multiple priorities and delivering results in a fast-paced environment.</li><li>Effective communicator capable of engaging senior stakeholders and cross-functional partners.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position

Senior Manager, Internal Fraud Program Management and Quality Assurance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Position SummaryThe Senior Manager, Internal Fraud Reporting &amp; Insights plays a critical leadership role in shaping how American Express measures, reports, and communicates internal fraud risk across the enterprise.This role leads a small team of analysts responsible for delivering high-quality, data-driven reporting and insights that enable informed decision-making at the executive and operational levels.This leader will oversee the development of key metrics, dashboards, and executive reporting to support risk transparency, regulatory compliance, and governance excellence. The ideal candidate is a strategic thinker and hands-on data storyteller who excels at converting complex internal fraud and control data into meaningful insights and enterprise narratives.Key Responsibilities<ul><li>Lead the design, development, and delivery of standardized internal fraud reporting across the enterprise, including dashboards, scorecards, and leadership presentations.</li><li>Oversee the creation of recurring and ad-hoc reports for senior leadership, risk committees, and regulatory engagements.</li><li>Define and maintain key risk indicators (KRIs), key performance indicators (KPIs), and other fraud-related metrics that measure program effectiveness and residual risk.</li><li>Ensure data accuracy, consistency, and integrity across all internal fraud reports and management information (MI) packages.</li><li>Enhance automation and streamline data pipelines supporting internal fraud reporting.</li></ul><ul><li>Translate data into actionable insights, identifying trends, emerging risks, and opportunities for control enhancements.</li><li>Provide interpretive analytics and executive-ready commentary that informs strategic decision-making and governance discussions.</li><li>Partner with Fraud Analytics and Risk Identification teams to connect detection results, control metrics, and operational outcomes into cohesive narratives.</li><li>Deliver insightful briefings and presentations to senior leaders, including the Chief Risk Officer, Operational Risk leadership, and Internal Audit partners.</li></ul><ul><li>Lead, coach, and develop a small team of reporting analysts, ensuring analytical excellence, collaboration, and professional growth.</li><li>Promote a high-performance culture rooted in accuracy, curiosity, and continuous improvement.</li><li>Balance strategic oversight with hands-on analytical contributions where needed to meet critical deadlines.</li></ul><ul><li>Partner with the Governance team to support enterprise internal fraud reporting requirements, governance forums, and regulatory engagements.</li><li>Support the Director in preparing materials for fraud governance committees, internal forums, and external regulatory submissions.</li><li>Collaborate across lines of defense to ensure alignment of internal fraud data, definitions, and reporting practices.</li><li>Manage requests from internal partners such as Operational Risk, Compliance, and Audit, ensuring timely and accurate data delivery.</li></ul><ul><li>Identify opportunities to enhance efficiency, visualization, and storytelling through advanced analytics and business intelligence tools.</li><li>Drive adoption of modern visualization platforms (e.g., Tableau, Power BI) to evolve static reports into interactive and dynamic dashboards.</li><li>Continuously refine data governance, documentation, and quality control processes to support audit-ready and transparent reporting.</li></ul>Qualifications<ul><li>Bachelor’s degree in Data Analytics, Business, Finance, Risk Management, or related field required; Master’s preferred.</li><li>7+ years of experience in fraud risk analytics, reporting, or business intelligence, ideally within financial services.</li><li>Proven track record leading analytical or reporting teams in a highly controlled or regulated environment.</li><li>Experience supporting governance reporting, risk management, or compliance-driven reporting programs preferred.</li></ul><ul><li>Advanced proficiency in data analytics and visualization tools such as SQL, Tableau, Power BI, or SAS.</li><li>Strong understanding of data architecture and governance principles.</li><li>Ability to synthesize and simplify complex data into concise, impactful insights.</li><li>Strong Excel and PowerPoint skills for executive reporting and visualization.</li><li>Familiarity with fraud risk management frameworks, KRIs, and internal control metrics.</li></ul><ul><li>Excellent communication and presentation skills with the ability to influence at senior levels.</li><li>Strong organizational skills with an ability to manage multiple projects and stakeholders simultaneously.</li><li>Proven leadership skills, fostering team engagement, collaboration, and accountability.</li><li>Strategic thinker who can balance tactical execution with long-term vision and improvement</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position

Senior Manager, Internal Fraud Reporting & Insights

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Position SummaryThe Senior Manager, Internal Fraud Governance plays a key leadership role in strengthening and harmonizing American Express’s internal fraud risk management framework across the enterprise. Reporting to the Director, Internal Fraud Governance, Program Management &amp; Reporting, this role leads two governance professionals and partners across multiple lines of defense to ensure consistent execution of internal fraud standards, controls, metrics, and oversight processes across the first line of defense.This leader will support the development of an enterprise-wide internal fraud governance framework, oversee cross-functional stakeholder engagement, and ensure the program aligns with regulatory expectations, enterprise risk standards, and operational excellence. The role requires a balance of strategic thinking, governance rigor, and strong relationship management to influence across diverse functions and business units.Key Responsibilities<ul><li>Define and enforce governance standards, including enterprise-level procedures, controls, and risk metrics.</li><li>Establish and maintain a consistent approach for risk identification, escalation, and decision-making across business units.</li><li>Manage integration and coordination among internal fraud stakeholders across first, second, and third lines of defense, collaborating on internal fraud program execution.</li></ul><ul><li>Run governance forums and working groups focused on internal fraud risk management.</li><li>Facilitate the development and dissemination of key risk indicators (KRIs), control effectiveness metrics, and reporting dashboards.</li><li>Support the creation and execution of training programs to enhance awareness and adherence to internal fraud governance standards across the organization.</li></ul><ul><li>Manage regulatory requests, control testing support, and audit follow-up to ensure timely and effective issue resolution.</li></ul><ul><li>Lead, mentor, and develop two Governance Analysts to deliver high-quality, consistent outputs and enhance governance maturity across the enterprise.</li><li>Promote a culture of integrity, transparency, and continuous improvement.</li><li>Serve as a subject matter expert and thought leader on governance best practices, frameworks, and enterprise coordination.</li></ul><ul><li>Support the evolution of the governance operating model and enhance program maturity</li><li>Identify opportunities to simplify processes, streamline reporting, and automate governance workflows.</li><li>Ensure all governance documentation, policies, and procedures are current, accurate, and easily accessible.</li><li>Drive proactive communication and engagement across stakeholders to promote awareness, alignment, and accountability.</li></ul>Qualifications<ul><li>Bachelor’s degree in Business, Risk Management, Compliance, or related field required; Master’s preferred.</li><li>8+ years of experience in risk governance, compliance, fraud risk management, or audit, ideally within financial services or a regulated environment.</li><li>Demonstrated success in building or enhancing governance frameworks and managing cross-functional stakeholder relationships.</li><li>Prior experience leading a team or mentoring individual contributors.</li></ul><ul><li>Strong knowledge of enterprise risk management, fraud control frameworks, and governance principles.</li><li>Proven ability to design and maintain governance processes, including committee management, reporting, and documentation.</li><li>Excellent communication, facilitation, and presentation skills with experience engaging senior executives.</li><li>Strong organizational and program management skills with attention to detail and process rigor.</li><li>Experience working with regulatory agencies and managing audit engagements.</li><li>Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and data visualization tools (e.g., Tableau, Power BI).</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position

Senior Manager, Internal Fraud Governance

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The U.S. Consumer Marketing team (USCM) is part of US Consumer Services and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. Within USCM, the Marketing, Membership &amp; Investment Optimization team (MMIO) design critical personalization, analytics, investment optimization and planning strategies that enable our ambition to deliver a truly differentiated membership experience, grounded in customer-centricity, data-driven decision making and flawless execution.The Vice President, Marketing Personalization Strategy within MMIO team will be responsible for the design &amp; delivery of hyper personalized, scalable, omni-channel &amp; compliant marketing across membership. This leader will provide thought leadership and expertise to define business strategy across data, intelligence and personalization. They will also work closely with the Project Flywheel team to develop and deliver the personalization requirements for our modernized marketing infrastructure.This role is uniquely positioned to leverage a variety of skills including business strategy, digital product management, customer journey/experience design and optimization, marketing and advertising technology, stakeholder management, partner collaboration, and sound understanding of Compliance, Privacy and Regulatory requirements. The ideal candidate is a results-oriented individual who has demonstrated strong leadership skills, innovative thinking, the ability to design data driven transformational marketing approaches and execute on those ideas.Key Responsibilities:<ul><li>Lead strategy and delivery roadmap for Gambit, with the goal to transform the acquisition experience through personalized value and transparency. This is a multi-year roadmap initiative, with specific focus on redefining acquisition experience &amp; personalization framework</li><li>Define Omni-channel membership marketing strategy and lead multi-year roadmap initiatives to transform marketing capabilities &amp; infrastructure, allowing AXP to better serve consumers across channels and enable consistent &amp; relevant membership marketing.</li><li>Provide thought leadership and expertise to define business strategy for MarTech transformation<ul><li>Inform backlog and prioritization of data &amp; intelligence for marketing use cases</li><li>Define business requirements for personalization (targeting, eligibility, governance, controls, etc.) systems and prioritization based on broader flywheel roadmap</li><li>Partner with Flywheel COE on the engagement model between marketing enablement and personalization SME teams</li><li>Define review &amp; approval process &amp; workflows for campaign design, targeting and execution</li><li>Develop roadmap to leverage AI across personalization needs, including intelligence and process enhancements</li></ul></li><li>Partner closely with a variety of key stakeholders across business units and geographies to ensure transparency, alignment &amp; robust decision making.</li><li>Stay current on regulatory expectations and competitive trends</li><li>Work in a dynamic, fast changing environment, with attention to detail and effective communication skills.</li></ul>Qualifications:<ul><li>Deep understanding of digital marketing ecosystem (products – e.g. CardShop/App, data infrastructure and capabilities, consumer journeys &amp; experience)</li><li>Experience with digital marketing technologies (e.g. real time personalization)</li><li>Experience AXP’s data and campaign technologies, marketing &amp; servicing systems and ability to remove technical barriers in the campaign execution processes</li><li>Familiarity with US data privacy and regulatory landscape</li><li>Strategic and creative thinker with the ability to develop innovative, actionable strategies to support business goals and optimizing performance.&nbsp;&nbsp;&nbsp;</li><li>Proven ability to influence across multi-functional teams, influence and create meaningful relationships with partners as a trusted advisor.</li><li>Large scale project management skills – ability to handle multiple requests, balance competing requirements, prioritize effectively and pivot quickly</li><li>Strong communications skills with an ability to influence through written and oral means and demonstrated ability to craft a narrative for Senior Level audiences.&nbsp;</li><li>Strong people leader – proven track record of developing strong talent &amp; building diverse teams</li><li>Team player with an ability to support projects outside of immediate scope</li><li>MBA or equivalent degree in economics, statistics, finance, mathematics, etc. preferred.</li></ul>Depending on factors such as business unit requirements, the nature of the position, cost, and application laws, American Express may provide visa sponsorship for certain positionsSalary Range: $176,750.00 to $282,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

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