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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.American Express is an American multinational financial services corporation and admired brand providing excellent customer service to high value clientele. On occasion, we have the unique opportunity to add new talented professionals to our service organization.In this role, you’ll be assisting customers with account and product inquiries via phone, as well as performing account maintenance on our American Express Business Line of Credit and a variety of Business Blueprint products. This servicing may be across Checking, Line of Credit, Payment Accept and Small Business Card products. You will also be trained to deliver extraordinary customer care by responding to questions concerning accounts in a fast paced, structured customer card environment. Call volume can range on average from 60 – 100 calls a day.Applicants will require a winning attitude, team player mindset and demonstrated success in customer service. American Express has the best payment products in the world, and we are looking for the few individuals that possess the skills to serve the best customers in the world, ours.As the face and voice of the American Express brand you will make a meaningful difference in the lives of our customers and grow your career whilst delivering extraordinary customer service.If you possess the below experience, skills and share our values of providing remarkable experience for customers, then we look forward to receiving your application and speaking with you soon.Daily Responsibilities:<ul><li>Pioneering the servicing of our American Express Business Line of Credit, Banking, and other non-card products which will lead the way in evolving American Express’ servicing strategy.</li><li>Provide extraordinary customer care by responding to questions raised via phone concerning checking accounts / lending products in a fast paced, structured customer care environment.</li><li>Consistent utilization of our customer servicing model.</li><li>Support Customer First philosophy by ensuring professional handling of customer requests. &nbsp;</li><li>Supporting Customers with maintenance, transactions and funds related inquiries.</li><li>Respond to Customer Inquiries around rewards and redemption with ability to handle end to end.</li><li>Troubleshoot customer problems and determine how to resolve those problems.Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing practices</li></ul>Qualifications<ul><li>Customer service experience (two years+) with a passion for building customer loyaltythrough exceptional listening, consultative relationship building, resourcefulness and strong written and verbal communication.</li><li>Financial servicing experience which includes lending products</li><li>Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based environment.</li><li>Ability to navigation multiple servicing platforms</li><li>Proven ability to manage change and continuous learning.</li><li>Excellent written and verbal communication skills</li></ul>Preferred<ul><li>Checking / Deposits experiene</li><li>Work area free of noise and distractions.</li><li>Ability to utilize webcam.</li></ul>Additional Requirements:Candidates must reside in one of the 47 states where we currently hire (all U.S states with the exceptions of California, Alaska and Hawaii.)Salary Range: $20.00 to $24.04 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

American Express

Customer Care Professional - Commercial Banking Servicing – Checking & Lending - Hybrid / Phoenix, AZ

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Role &amp; Responsibilities:Your duties may include but are not limited to:<ul><li>Deliver world-class customer service, by explaining our related benefits and responding&nbsp;to customer inquiries and&nbsp; &nbsp;concerns over the phone</li><li>Establish a good liaison with our client's customers while providing quotes or enrolling in various products</li><li>Document necessary information, such as claim details, customer’s change of details, and other pertinent information</li><li>Build meaningful relationships with our customers through a customer first approach, which would entail understanding their situation and needs, answering questions, and ensuring each customer knows American Express has their back.</li><li>Enhance our customers’ experience through personalized service, active listening and effective problem solving, while consistently treating customers with a high level of respect</li><li>Follow underwriting, Compliance and Regulatory requirements and corporate policies</li><li>Track and monitor personal results to meet key performance goals to achieve productivity goals and comply with all&nbsp; &nbsp;regulatory requirements</li><li>Navigate computer systems and applications to service our customers, and enable them to get the most from our online platform</li><li>Manage other production related activities, such as complaints and escalations</li><li>Handle inbound calls for multiple products with no prospecting or cold calling</li><li>Complete mandatory licensure continuing education and other training sessions as appropriate</li><li>Remain positioned and well informed of changes implemented that affect your work&nbsp;</li></ul>Skills/Qualifications:<ul><li>Florida applicants preferred to possess a Resident General Lines Producer insurance license (2-20) or have an active, Resident Personal Lines license (20-44) for 1+ years or must be able to obtain required licensure.</li><li>Arizona applicants preferred to possess Resident Producer Property and Casualty as well as Accident and Health licenses or must be able to obtain required licensure.</li><li>Ability to become appointed/licensed as a non-resident agent in all applicable states</li><li>English language fluency required</li><li>High school diploma or GED</li><li>Solid computer, grammar, and multi-tasking skills</li><li>Relationship builder who has passion for delivering exceptional service</li><li>Excellent verbal, written and interpersonal communication skills&nbsp;Strong customer service skills and the ability to de-escalate customer situations</li><li>Demonstrates personal excellence by remaining positive in difficult situations</li><li>Self-confident, optimistic and supports a team environment</li><li>Critical, analytical, and forward thinking when problem-solving, and must possess exceptional time management, organizational, and active listening skills</li><li>Quick learner, who possesses the ability and resiliency to work in a fast-paced and dynamic environment, where multi-tasking, changing priorities, and use of multiple systems is part of the daily expectations</li><li>Ability to demonstrate initiative with minimal supervision to drive results</li><li>Superior level of accuracy and attention to detail</li><li>Strong proficiency in PC skills, including MS Word and Excel</li><li>Must be flexible to work any schedule/hours within the hours of operation, to support our servicing levels</li><li>Monday-Friday: 8:00am – 9:00pm E</li><li>Saturday-Sunday:10:00am-6:30pmET</li></ul>Job AAC:<ul><li>Primary Location: Phoenix Arizona, Sunrise Florida</li><li>Organization: Global Services</li><li>Schedule:&nbsp; Full-time</li><li>Job Band 25</li></ul>Salary Range: $20.00 to $38.45 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

AAC Enrollment Licensed Producer - Hybrid - PHX, AZ / Sunrise, FL

Job OverviewTango is a leader in the home care health management industry and is preparing for significant growth! Tango is looking for an experienced healthcare contractor to act as our Contract Manager.Tango manages the home health benefit for major insurance plans with a focus on Medicare Advantage and managed Medicaid members. We review home health care referrals for appropriateness, then set up services with multiple agencies to provide the care needed for patients. On an ongoing basis, we provide review and oversight of clinical care and determine further authorizations. Our delegation agreements often include credentialing home health agencies and paying home health claims.&nbsp;This role will report into the Director of Contract Management to support the strategic growth and maintenance of our home health provider network. The Contract Manager is responsible for negotiating contracts for the expansion of our home health network and the ongoing management of the existing network across multiple geographies. In addition, the Contract Manager will provide leadership and oversight to assigned Contract Administrators to ensure effective execution of contracting activities and operational support. The Contract Manager will also be tasked with enhancing the existing network through value-driven contracting, provider performance, and relationship management.Responsibilities<ul><li>Negotiate fiscally responsible, fee for service, episodic and value-based contracts with language that supports Tango’s business model, payer agreements, and mission to provide high quality home health and post-acute services.</li><li>Provide leadership, mentorship, and oversight to assigned Contract Administrators to ensure quality, accuracy, and timely execution of contracting activities.</li><li>Ensure provider contracts meet Tango’s compliance policies, Medicare guidelines, State and Federal laws and regulations.</li><li>Negotiate and execute Letters of Agreement, Amendments to the Contracts and renegotiation requests.</li><li>Develop and report out key network performance indicators in a continual effort to achieve network optimization, adequacy, and other key network strategies.</li><li>Propose and execute on opportunities to improve network performance metrics.</li><li>Track and monitor value-based arrangements tied to provider contracts by building reports and working with the finance team.&nbsp;</li><li>Meet with contracted providers on a quarterly basis to review performance.</li><li>Assist with network builds across various geographies with support from credentialing, provider specialist(s), and management teams, as needed.</li><li>Work interdepartmentally to ensure contracts are loaded accurately and in a timely manner.</li><li>Identify and propose opportunities to better streamline existing processes.</li><li>Recruit and educate out of network providers on Tango’s business model in an effort to create greater access to existing markets.</li><li>Carry out network management assignments and other duties as directed by the management team.</li><li>Provide support and guidance to internal teams on contract-related items.</li><li>Review and analyze contract terms, identify potential risks and opportunities.</li></ul>Ideal Candidate<ul><li>Excellent interpersonal skills</li><li>Highly organized with strong written and verbal communication skills</li><li>Well versed in navigating the nuances of ancillary provider contract negotiations&nbsp;</li><li>Some experience negotiating value driven payment concepts.</li><li>Ability to build trust and assurances with various partners and stakeholders both externally and internally.&nbsp;</li><li>Proven ability to effectively problem solve and diffuse difficult situations in a timely manner</li><li>Natural curiosity to learn and grow within a fast-paced organization.&nbsp;</li><li>Proficient in Microsoft Excel and navigating large data files.</li><li>General understanding of value-based metrics and gap closures</li><li>Experience building and monitoring reports.</li><li>Excellent organizational and time management skills</li><li>Strong attention to detail</li></ul>Education<ul><li>Requires a BA/BS&nbsp;</li></ul><ul><li>Masters preferred.</li></ul>Requirements<ul><li>Minimum 3 years’ experience in an ancillary provider contracting role on a state level; multi-state level preferred.</li><li>Must have knowledge of home health agency contract structure.&nbsp;</li><li>Must have knowledge of PDGM payment modeling.</li><li>Must have experience with alternative payment models and value-based arrangements.</li><li>Must have a strong understanding of home health agency credentialing process.</li><li>Must have a strong working knowledge of home care’s role in the post-acute care space.</li><li>Ability to travel on a quarterly basis, at minimum. </li></ul>tango provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. tango will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.

3 Contract Jobs in Arizona