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The American Association for Justice (AAJ) works to preserve the constitutional right to trial by jury and to make sure people have&nbsp;a&nbsp;fair&nbsp;chanceto&nbsp;seek&nbsp;justice&nbsp;when&nbsp;they&nbsp;are&nbsp;injuredby&nbsp;the&nbsp;negligence&nbsp;or&nbsp;misconduct of others—even when it means taking on the most powerful&nbsp;corporations.AAJ is seeking a Membership Manager for its Membership department. The Membership Manager supports the department in increasing acquisitions, retention, member benefits, and member satisfaction while maintaining a high level of customer service. Please note the job location for this position varies depending upon incumbent, but it is highly preferred that someone is located in California (Los Angeles, San Diego, or San Francisco), Nevada (Las Vegas), Colorado (Denver), Arizona (Phoenix), and/or Texas (Dallas, Austin, or Houston).&nbsp;Essential Duties Include (but not limited to):<ul><li>Support the execution of AAJ’s membership acquisition program. This will include organizing membership drives, working with local members to identify prospective new members, collaborating with the state and local trial lawyer associations (TLAs) on membership, appointment scheduling, and following up with prospects.</li><li>Execute AAJ’s retention program to retain members in west &amp; southwest states including monthly calls and emails to lapsed members and working closely with AAJ headquarters to increase AAJ’s overall retention rate.</li><li>Provide bi-weekly reports on all activities to the Associate Director of Membership.&nbsp;</li><li>Successfully complete assignments within a defined budget.</li><li>Act as a liaison between AAJ and local members.</li><li>Assist State Trial Lawyer Associations in assigned areas with membership recruitment, helping to grow membership in their organizations, and finding synergies between their membership and AAJ’s where possible. Provide assistance with their events and projects when needed.</li><li>Perform other duties as assigned.</li></ul>Requirements:<ul><li>Bachelor’s degree or equivalent years’ work experience</li><li>Minimum of 5 years’ experience in sales, marketing, or related field.&nbsp;</li><li>Experience selling person-to-person is strongly preferred.</li><li>Association experience is strongly preferred.</li><li>Exceptional customer service, communication, and public relations abilities, both written and verbal.</li><li>Strong working knowledge of databases – advanced general computer skills: Membership database (Netforum), Microsoft Suite products (e.g., Word, PowerPoint, Excel, Outlook).</li><li>Must be accurate in work product and must demonstrate the ability to work independently and collaboratively from a remote location.</li><li>Ability to work well under pressure, determine priorities, manage budgets, and produce results.</li><li>Strong organizational, analytical, problem solving and time management skills.</li><li>Strategic thinker with a passionate and optimistic mentality.</li><li>Interest in social justice, politics, and protecting consumers is essential.</li></ul>Salary Range:&nbsp;$77,000- $86,000Benefits and Perks for Working with AAJ:<ul><li>Hybrid work schedule, onsite Tuesday through Thursday and 100% remote work for the month of August (for most employees)</li><li>Comprehensive health insurance which includes, medical, dental, vision, life, disability, flexible spending account (FSA), and 401K with an employer match</li><li>Generous paid leave (e.g., vacation, sick, personal, parental), 11 federal holidays, and paid time off between Christmas and New Years</li><li>Subsidized metro transit and/or parking benefits</li><li>Professional development opportunities</li><li>Company social events</li><li>Office conveniently located ½ block from Gallery Place/Chinatown metro station in downtown Washington, DC</li></ul>AAJ is an Equal Opportunity Employer. No phone calls please!&nbsp;

American Association for Justice

Membership Manager

This position supports sales and marketing efforts by providing a variety of services, solutions, and support to the publications team as well as existing customers and member services. This includes but is not limited to marketing, processing book orders, shipping, sending/receiving invoices, and purchase orders. The Marketing Associate is responsible for ensuring that customer’s orders are fulfilled in a timely and satisfactory manner for APHA Press and the Publications Services Unit. This position will also be responsible for marketing efforts for APHA Press and the publications department. Preform marketing functions such as biweekly eblasts, ad placement, and catalog development. Launch new products to market, from writing copy to deploying marketing plans. Providing pleasant and professional interaction with customers and distributors via phone, and email. Receiving, processing, tracking, and completing book orders. Including order for distributors such as AMAZON. Data entry of customer orders, shipments, payment applications, and order tracking. Completing customer follow-up communication to ensure order and service expectations have been met. Work with print on demand vendors, including, uploading daily orders, tracking, reporting. Work with fulfillment center including uploading daily orders, tracking, and reporting and invoice coding. Managing a database for customer orders, invoices, and promotional activity. Preform ongoing marketing duties as assigned. Work with the Membership Unit for cross promotional activities. Seventy percent (70%) of the time will be dedicated to marketing, and thirty percent (30%) to customer service/fulfillment. Perform other duties as assigned.Associate/graduate Degree or equivalent experience. One to three years’ experience with marketing, sales, marketing and customer service. One to three years’ experience managing product inventory. Proficient in Microsoft Office Suite is a must. Proficient in ordering processing from customer service through fulfillment. SKILLS/COMPETENCIES: Highly organized, accurate, personable, with the ability to reflect empathy to customers. Ability to multitask. Strong communication skills. Self-motivated and organized. Ability to think strategically and work independently. Strong collaboration with other department staff. Acute attention to detail. Conflict resolution skills. Excellent Phone etiquette. Data entry. Deep knowledge of shipping methods, USPS, UPS, FedEx, and DHL. Physical Requirements: The employee is primarily required to sit or stand up to 7 hours daily. The employee must frequently lift and/or move up to 25-55 pounds.Position is based in downtown DC near several metro stations. Hybrid work environment.&nbsp;Hours: 21 hours a week, part-time, Monday – Friday (daytime). Number of openings: 1.Applicants who meet the requirements and are interested in being considered for this position should submit the following information at:&nbsp;<a href="https://careers-apha.icims.com" target="_blank">https://careers-apha.icims.com</a>.<ul><li>Cover letter;</li><li>Resume;</li><li>A writing sample;</li><li>Salary requirement;</li><li>At least 2 supervisory references and 1 professional reference (name, title, company name and phone number and email).</li></ul>Vaccination Policy: New Hires and Employees must adhere to APHA COVID-19 Vaccination Mandate Policy.CLOSING DATE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Open Until FilledSALARY RANGE:&nbsp;&nbsp;&nbsp;&nbsp; Mid to high-20’s (salary commensurate with experience &amp; job role). APHA offers a competitive salary and excellent benefits.EEO/AA/VETS/DISABILITY. APHA is strongly and actively committed to diversity in its workplace.

American Public Health Association

Customer Services Rep./Marketing Coordinator

<h3>Job Description:</h3>To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below:Bethesda, Annapolis, Baltimore, Columbia, TowsonAs a Client Support Specialist, you will be an integral part of a fast-paced, team oriented environment that is focused on enhancing relationships with our high net worth clients who have assets of $250,000 to $1 million and therefore a complex service and investment need. In this role, you will help us to increase customer loyalty and drive business development opportunities.The Team While every Fidelity location has distinctive regional characteristics, each one embodies the core values that have been instrumental in building our proud past. Putting the customer first, respect, integrity, honesty, innovation and improvement as well as competitiveness are values shared across the organization. These simple but powerful values set us apart from our competition.The Expertise You Have<ul><li>Series 7 required</li><li>Series 63 or ability to obtain within 90 days</li><li>2-3 years of previous financial services experience</li></ul>The Skills You Bring<ul><li>Broad based knowledge and understanding of general financial planning concepts</li><li>Proven customer service, client support and problem resolution skills</li><li>Strong verbal and written communication skills</li><li>Ability to effectively influence others</li><li>Robust time management and organizational skills</li></ul>The Value You Deliver<ul><li>Engage with customers, via inbound calls, responding to their inquires which may include providing product and service level guidance, processing transactions to include options, equities, mutual funds and fixed income trades and other specialized monetary requests</li></ul>The base salary range for this position is $46,000 - $75,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.<h3>Certifications:</h3>Series 07 - FINRA, Series 63 - FINRA, Series 65 - FINRA, Series 66 - FINRA<h3>Category:</h3>Customer Service, Relationship Management, Sales

Fidelity Investments

Client Support Specialist - Greater Baltimore, MD Area

<h3>Job Description:</h3>To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below: Edina, Oakdale, Minnetonka, Brookfield, MiddletonAs a Client Support Specialist, you will be an integral part of a fast-paced, team oriented environment that is focused on enhancing relationships with our high net worth clients who have assets of $250,000 to $1 million and therefore a complex service and investment need. In this role, you will help us to increase customer loyalty and drive business development opportunities.The Team While every Fidelity location has distinctive regional characteristics, each one embodies the core values that have been instrumental in building our proud past. Putting the customer first, respect, integrity, honesty, innovation and improvement as well as competitiveness are values shared across the organization. These simple but powerful values set us apart from our competition.The Expertise You Have<ul><li>Series 7 required</li><li>Series 63 or ability to obtain within 90 days</li><li>2-3 years of previous financial services experience</li></ul>The Skills You Bring<ul><li>Broad based knowledge and understanding of general financial planning concepts</li><li>Proven customer service, client support and problem resolution skills</li><li>Strong verbal and written communication skills</li><li>Ability to effectively influence others</li><li>Robust time management and organizational skills</li></ul>The Value You Deliver<ul><li>Engage with customers, via inbound calls, responding to their inquires which may include providing product and service level guidance, processing transactions to include options, equities, mutual funds and fixed income trades and other specialized monetary requests</li><li>Deliver efficient and responsive resolution for various client situations. Own the management of the case, research the issue and communicate the solution to the client</li><li>Uncover opportunities and identify products and services that will enhance the client’s financial success and partner with the Financial Consultant to further discuss with the client</li><li>Collaborate with internal business partners to research and resolve complex client requests</li><li>Conduct pro-active outbound calls to communicate resolution to the client or secure additional information to close out the request</li></ul>The base salary range for this position is $46,000 - $75,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.<h3>Certifications:</h3>Series 07 - FINRA, Series 63 - FINRA<h3>Category:</h3>Customer Service, Relationship Management, Sales

4 Customer Service / Client Services Jobs in Washington, DC, USA