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Salary Range:&nbsp;&nbsp;$88,854.00&nbsp;(Min.) -&nbsp;$115,509.00&nbsp;(Mid.) -&nbsp;$142,166.00&nbsp;(Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. <h4>Job Summary</h4>The Manager of Customer Engagement and Experience Training Delivery oversees end-to-end training programs that prepare customer service representatives to deliver excellent, compliant, and accurate support to L.A. Care members across all lines of business. This position manages and leads a team responsible for content creation, new hire onboarding, upskilling, system training, regulatory training, and continuous learning.The Manager partners with key stakeholders to ensure training supports first call resolution, performance goals, regulatory requirements, and member experience standards.The Manager manages all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct reports. Participates and make recommendation on the department's strategic planning and/or long-term decision-making.<h4>Duties</h4>Manages the development, coordination, and delivery of training programs for customer service teams, including new hire onboarding, refresher training, upskilling, cross-training, and product updates. Ensures all training content reflects current health plan benefits, state and federal requirements, contact center scripts, systems, and operational workflows. Oversees the creation of training materials, facilitator guides, job aids, and e-learning modules.&nbsp;Manages and leads the Training Specialists. Conducts coaching, performance evaluations, and professional development. Promotes a culture of customer engagement, teamwork, high-quality facilitation, and continuous improvement.Collaborates with key stakeholders to identify training needs and performance gaps. Participates in business reviews, calibrations, Quality Assurance (QA) trend meetings, and system enhancement discussions. Ensures training supports key metrics such as call quality, first call resolution, accuracy, service levels, compliance, and member satisfaction.Guarantees that training programs meet Centers for Medicare and Medicaid Services (CMS), state, National Committee for Quality Assurance (NCQA), Health Insurance Portability and Accountability Act (HIPAA), and organizational compliance standards. Partners with Compliance to develop, schedule, and track mandatory trainings on privacy, fraud/waste/abuse (FWA), and regulatory updates. Maintains audit-ready documentation for training content, attendance, and evaluations.Oversees the design and maintenance of course content using adult learning principles. Updates training materials promptly when system changes, benefit updates, or new regulations occur. Ensures consistency of workflow teaching across trainers and training channels.Assesses training effectiveness through evaluations, testing, knowledge checks, QA feedback, and post-training performance metrics. Tracks speed-to-competency, new hire performance, and continuous improvement opportunities. Uses data to refine training methods and curriculum.Oversees use of Learning Management Systems (LMS) platforms, e-learning software, virtual training tools, and contact center simulation technologies. Recommends new tools or enhancements to improve learner customer engagement and training quality. Supports both in-person and virtual training experiences.Supports initiatives that impact customer service performance, such as Consumer Assessment of Healthcare Providers and Systems (CAHPS) and STARS improvement, member experience efforts, new line-of-business launches, and system rollouts. Serves as a subject matter expert for training in cross-functional project teams.Manage staff , including, but not limited to: monitoring of day to day activities of staff, monitoring of staff performance, mentoring, training, and cross-training of staff, handling of questions or issues, etc. raised by staff, encourage staff to provide recommendations for relevant process and systems enhancements, among others.Manages complex projects, engaging and updating key stakeholders, developing timelines, leads others to complete deliverables on time and ensures implementation upon approval.Responsible for reporting, budgeting, and policy implementation.Performs other duties as assigned.<h4>Duties Continued</h4><h4>Education Required</h4>Bachelor's DegreeIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4><h4>Experience</h4>Required:At least 4 years of experience in training delivery and/or instructional design in a customer service and/or contact center operations environment.At least 3 years of experience leading, supervising and/or managing staff.Experience leading training teams, projects, initiatives, or cross-functional groups.Equivalency:&nbsp; Completion of the L.A. Care Management Certificate Training Program may substitute for the supervisory/management experience requirement.Preferred:Managed care plan (Medicaid, Medicare Advantage, Commercial) experience strongly preferred.<h4>Skills</h4>Required:Strong verbal, written communication and presentation skills.Excellent facilitation and presentation skills.Strong interpersonal skills for building relationships, fostering teamwork, and creating a positive work environment. Ability to guide and support team members.Strong competency in adult learning theory and instructional design.Strong knowledge and understanding of health plan benefits, contact center service workflows, and regulatory requirements.Ability to manage multiple training initiatives in a fast-paced environment. Ability to analyze training data and connect it to performance outcomes.Proficiency MS suite skills. Expert LMS systems, e-learning tools, and virtual training platforms skills.Strong organizational, project management, and problem-solving skills.Excellent ability to set clear goals, develop strategic plans to achieve those goals, and inspire others to work towards a shared vision.Conflict resolution skills with the ability to mediate disputes and resolve conflicts in a fair and constructive manner.Must have a deep knowledge and understanding of financial principles. Ability and excellent knowledge developing and managing budgets, forecasting future financial outcomes, and making informed decisions about resource allocation.Demonstrated ability to make informed decisions.Deep knowledge and understanding of the industry, market dynamics, and organizational operations to identify opportunities and navigate challenges.Strong knowledge and ability to analyze market trends, anticipate future changes, and develop long-term strategies that align with the company's goals.<h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4>Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.L.A. Care offers&nbsp;a wide range of benefits including<ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul> Nearest Major Market: Los Angeles Job Segment: Learning, Medicaid, Medicare, Human Resources, Healthcare

L.A. Care Health Plan

Manager, Customer Engagement and Experience Training Delivery

Reporting to the Director, Analytics Intelligence, the Senior Data Scientist provides analytical guidance and support to organizational decision makers via analysis, interpretation, and modeling of data. Leverages critical thinking and problem-solving skills to extract valuable business insights. Supports the entire analytics lifecycle including requirements gathering, problem formulation, solution design, analytical modeling, and presenting findings. Develops algorithms to extract and leverage insights from data to optimize organizational opportunities. Supports the deployment and implementation of analytical solutions with constant performance monitoring. Possesses a passion for applying data and analytics while consistently developing personal and organizational capabilities. Aids the organization to consistently be more data-driven and seek actionable insights. Tells a story with data by finding relationships, drawing conclusions, and making recommendations. Develops predictive models and prescriptive solutions to help maximize student success for all students. Possesses an initiate ability to apply a champion-challenger approach throughout the analytics lifecycle. Mines complex data to create statistical models, reports/visualizations, machine learning models, and identify champion predictive models for deployment. May provide guidance to Data Scientist(s).&nbsp;Essential Functions and Responsibilities<ul type="disc"><li>Design and write programs and algorithms to train, test and develop complex analysis, predictive models, and detailed insights using Python, R, SPSS Modeler, SAS, and other appropriate best practice tools. Perform ad hoc requests to provide supervised and unsupervised analysis on student academic and success data, recruitment and enrollment data, state board pre-licensure exams, financial and operational data, and other efforts as assigned.</li><li>Analyzes enterprise-wide data to understand behaviors and trends. Applies iterative process of analyze, test, learn, pivot or scale approach to analytical solutions. Develops and maintains predictive models to support prescriptive solutions including machine-learning algorithms. Applies both supervised and unsupervised methods to discover hidden insights within data.</li><li>Interprets data using statistical techniques to analyze results and present output. Presents information using data visualization techniques and software. Distills complex data sets into a narrative that optimizes organizational outcomes while applying the art of storytelling. Proposes solutions and strategies to solve business opportunities. Monitors deployed solutions to ensure degradation and issues are proactively identified.</li><li>Query, extract and mine necessary large data from Oracle CVUE database, CRM, IR&amp;A Data Warehouse, College Board, IPEDS, National Student Clearing House, Common Dataset, and other utilities and sources. Be a champion of rigorous data integrity and collection across the institution.</li><li>General Scope of Responsibilities: Collaborates with key stakeholders.</li><li>Adheres to University policies and procedures and conducts job responsibilities in accordance with the standards set out in the University's Code of Ethical Conduct, Compliance Agreement, Sexual Harassment Policy or any of its policies and procedures, applicable federal and state laws, and applicable professional standards.</li><li>Performs other duties as assigned.</li></ul>&nbsp;Preferred Education, Certifications and Licensures<ul type="disc"><li>Master's degree or higher in data science, statistics, economics, mathematics, engineering, or a related quantitative field is strongly preferred.</li></ul>Required Education<ul type="disc"><li>Bachelor's degree in data science, statistics, economics, mathematics, engineering, or a related quantitative field is required.</li></ul>&nbsp;Required Experience and Skills<ul type="disc"><li>5+ year's experience in a data science or advanced analytics role.</li><li>3+ year's experience developing, deploying, and implementing predictive models.</li><li>Superior experience and working knowledge of model design, data analysis, exploratory quantitative methods feature/variable creation, model development, analytical solution implementation, and explainable advanced analytics methods.</li><li>Proven experience investigating difficult problems with a natural curiosity in data discovery to create a high- quality solution.</li><li>Demonstrated experience with hypothesis testing to ensure limitations and assumptions are either validated or minimized.</li><li>Working knowledge of relational databases and database query tools (SQL Server or similar).</li><li>Demonstrated experience with cloud environments including Azure, AWS, Google cloud, advanced analytic methods including machine learning techniques (Gradient Boosting, Random Forest, Neural Networks, Clustering, PCA, NLP, Image analytics, etc.</li><li>Familiarity with model explanation methods including SHAP, PDP, LIME, Sabaas, etc.</li><li>Experience creating data visualizations using Power BI, Tableau, or similar applications.</li><li>Proficiency using R, Python, SAS, or similar languages.</li><li>Strong Excel skills.</li></ul>&nbsp;#LI-AM1Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

West Coast University

Senior Data Scientist

The Employee Relations Manager will ensure fair, equitable, and consistent treatment of all employees while creating an engaged and safe work environment. The Employee Relations Manager collaborates with the HR Business Partners and other Key Stakeholders to advise leaders on matters of performance, conflict, conduct, and discipline.Responsibilities include but are not limited to: • Conducts complex investigations related to allegations of harassment, discrimination, wage &amp; hour and policy violations.• Manages incoming compliance hotline questions/complaints that are escalated to the HR team, following through to resolution• Provides employee relations support to key internal stakeholders including, HR Business Partners, AutoNation’s Legal team, Managers and other business leaders • Works in close partnership with the Legal team to ensure the right balance of risk mitigation, engagement, and fairness is delivered.• Drives cultural adoption of employee relations models and skills through communication and training for managers and employees.• Stays updated on recent laws on relevant employment related laws including state requirements impacting employees (minimum wage, salary posting requirement, final pay requirements, etc.).• Tracks relevant employee data, metrics &amp; trends to help inform process improvements and approaches.Qualifications: • Bachelor's degree in a related field (or equivalent experience)• At least 3 years of relevant experience in Employee Relations• Highly skilled in workplace investigations, negotiation, and conflict management.• Deep understanding of US employment law, EEO regulations, workplace antidiscrimination and accommodations related laws, including Title VII, the ADA, the FMLA and their state law equivalents• Able to maintain confidentiality, responsibility, integrity, and exercise extreme discretion.• Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situationsWages for this role are $100-105K Base Salary plus Bonus Annually.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Employee Relations Manager

Commitment to MissionThis job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.Cultural Beliefs<ul><li>One LSC</li><li>Student Focused</li><li>Own It</li><li>Foster Belonging</li><li>Cultivate Community</li><li>Choose Learning</li></ul>The Chronicle of Higher Education's "Great Colleges to Work For®" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.Lone Star College has been recognized in multiple categories.Campus Marketing StatementLone Star College-Magnolia CenterThe Lone Star College-Magnolia Center is a state-of-the-art, full-service satellite center that serves as a dynamic hub for higher education in Southwest Montgomery and Southeast Waller counties.Lone Star College System offers high-quality, low-cost academic transfer and career training opportunities to 90,000 students each semester. The college system has eight main colleges, eight centers, eight Workforce Centers of Excellence and Lone Star Corporate College.LSC-Magnolia Center offers students the opportunity to complete associate degrees for university transfer and pursue workforce certifications in HVAC and Emergency Medical Services (EMS).Location address is 1280 Escondido Dr, Magnolia, TX 77354. Job DescriptionPURPOSE AND SCOPE:Tutors and instructs students and community members who need learning assistance in assigned discipline(s) and study skills. Primary responsibilities include providing tutoring and related services, and providing and atmosphere that is conducive to and encourages learning. Responsible for the general areas of student academic support, institutional service, and professional development.ESSENTIAL JOB FUNCTIONS:<ul><li>Effectively delivers tutoring services to students at scheduled times (may be individual or group sessions). Posts and maintains a weekly schedule of available hours for student appointments.</li><li>Assists students with the development of study skills necessary for post-secondary education.</li><li>Keeps regular and accurate records of tutoring sessions. </li><li>Monitors and reviews student work. Modifies and personalizes tutoring strategies to accommodate the different learning styles and needs.</li><li>Facilitates the learning process by encouraging students to take responsibility for their progress.</li><li>Interacts with LSC staff and/or faculty to obtain any necessary course syllabi or materials, and to develop tutoring materials in support of the course.</li><li>Delivers feedback as appropriate to staff and/or faculty regarding student progress.</li><li>Continues professional education through research and review of relevant material relating to the assigned subject matter. </li><li>May assist with additional duties as needed, for example, covering the Courtesy Counter, answering phones, organizing materials, checking out resources, and performing other duties as assigned.</li><li>Completes and submits required documents in an accurate and timely manner.</li><li>Actively participates in departmental meetings as required.</li><li>Responsible for other reasonable related duties as assigned.</li></ul>KNOWLEDGE, SKILLS, AND ABILITIES:<ul><li>Demonstrated proficiency in assigned discipline's subject matter</li><li>Excellent interpersonal and communication skills, both oral and written</li><li>Commitment to quality service to students</li><li>Ability and commitment to work collaboratively</li><li>Ability to work independently with little direct or continuous supervision</li></ul>PHYSICAL ABILITIES:The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.WORK SCHEDULE AND CONDITIONS: <ul><li>Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment</li><li>Interface with internal and external contacts as needed to carry out the functions of the position</li><li>Work is performed in a climate-controlled office with minimal exposure to safety hazards</li></ul>REQUIRED QUALIFICATIONS:<ul><li>Master's degree or higher</li><li>Tutor Certification Level III</li></ul>SalaryHourly Pay Rate is $28.90Benefits Marketing StatementBy joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment, excellent work/life balance, tuition waiver, participation in a tax deferred retirement plan and more.Special InstructionsGo to the Job Search page, click on ‘My Activities’ at the top of the page. Under My Cover Letters and Attachments you will click on ‘Add Attachment.’ Please be sure to put the Job ID# in the title once you name your file for cover letters only, unless you attached your cover letter with your resume.If you are applying for an Instructional position (i.e. Faculty, Adjunct Faculty, Instructor), please ensure you include the following to be considered: Resume/CV, Cover Letter, Teaching Philosophy, and unofficial transcripts. You must limit your file name for any attachment to 40 characters or less.How to ApplyALL APPLICANTS MUST APPLY ONLINE ONLYWe will not accept application material received via fax, email, mail, or hand delivered.Postings for part-time and adjunct positions are active for the academic year. By selecting the option to receive notifications on your profile, you will begin receiving electronic communication regarding new opportunities with Lone Star College (LSC).If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview.Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.More information on the E-Verify program is available at <a href="http://www.dhs.gov/E-Verify" target="_blank">www.dhs.gov/E-Verify</a>.Lone Star College is an EEO Employer. All positions are subject to a criminal background check.

Part-Time Tutor, Extended Learning Center

Department: Education and Public Program Reports to: Director, Education and Public Engagement Job Type: Regular – Full Time Job Classification: Hourly (Non-exempt) Workplace Location: Los Angeles – Academy Museum Compensation: $25.03 per hour Summary/Objective: The Specialist, Education will be an essential participant in the conception, planning, and implementation of the Museum’s education programs. This position provides both general and programmatic administrative support for ongoing and frequent education programs. Primary responsibilities include scheduling, maintaining organized files and communications, ordering supplies, tracking expenses against budgets, and providing programmatic support. We are seeking an energetic, responsible, detail-oriented, and highly organized candidate for this role. This position requires at least three (3) days per week onsite. &nbsp;This position is represented by a union. Essential Functions of the Job:<ul><li>Support the Director, Education and Public Engagement and Education and Public Engagement Department with scheduling meetings, preparing meeting agendas, note-taking, and tracking action items and follow-ups. &nbsp;</li><li>Coordinate office processes, including ordering supplies, budget tracking, processing invoices, and maintaining organized files. &nbsp;</li><li>Support the departmental organization by maintaining a master education program calendar, utilizing tools such as Airtable, Microsoft Outlook calendar, and Dropbox; creating program run-of-shows, handling program-specific logistics, and managing the Museum Education general email inbox.</li><li>Assist with logistical arrangements, including travel coordination for visiting filmmakers, artists, and guests. &nbsp;</li><li>Work collaboratively across departments to ensure effective and efficient communication and processes in support of education programming. &nbsp;</li><li>Help maintain filing systems, records, and attendance data for education and public programs.&nbsp; </li><li>Support programs on an as-needed basis.</li><li>Ensure wide accessibility for programs via accommodations.</li></ul>Required Competencies:<ul><li>A bachelor’s degree is required; equivalent experience will be considered in lieu of a degree.</li><li>Minimum of 2 years’ experience in an administrative role supporting a department. </li><li>Knowledge of museum education best practices. </li><li>Ability to multitask, manage projects, and move work forward in a timely and efficient manner. </li><li>Intermediate experience with PC’s and Microsoft Office Suite. </li><li>Familiarity with Airtable or similar project management systems.</li><li>Strong organization skills and attention to detail.&nbsp; </li><li>Enjoys working in a collaborative environment and identifies as a team player. </li><li>Ability to work effectively with a variety of contractors, artists, and staff.</li><li>Experience cultivating high-profile speakers.</li><li>Availability to work evening and weekend programs. </li><li>Commitment to diversity, equity, accessibility, and inclusion. </li></ul>&nbsp;Required Vaccination: Full vaccination against COVID-19 is required, including any booster vaccinations as applicable. Exception: Medical and religious accommodations approved by the Office of People &amp; Culture. Benefits:<ul><li>Comprehensive medical, dental, and vision coverage.</li><li>Life insurance.</li><li>15 days of PTO, plus company paid holidays.</li><li>Additional time off including summer hours, winter hours, and a cultural floating holiday.</li><li>Paid sick leave.</li><li>Paid parental leave.</li><li>401k retirement plan with a company match.</li><li>Clean Air Commuter Program.</li><li>Employee Assistance Program through CompPsych Guidance Resources.</li><li>Wellness benefits through Cigna Healthcare.</li><li>Free access to 16,000+ online courses through LinkedIn Learning.</li><li>Free Academy membership screenings.</li><li>Free tickets and screenings at the Academy Museum.</li><li>Employee discounts through LifeMart and Working Advantage.</li></ul> @museumLI &nbsp;

Academy Of Motion Picture Arts and Sciences

Academy Of Motion Pictures

Specialist, Education

Qualifications: 48 College Credits or an Associate's Degree or passed the State Title I Paraprofessional Test Assist with classroom management&nbsp; Willingness to support students with emotional and behavioral disabilities Caring and compassionate with children&nbsp; Good communication skills with students and staff&nbsp; Individual must be patient, flexible, and collaborative&nbsp; Lunch, recess, and bus coverage daily Hourly rate: $20.00 per hour *In accordance with S-414/A-3188 (<a href="http://www.njleg.state.nj.us/2018/Bills/S0500/414_R2.HTM" target="_blank">http://www.njleg.state.nj.us/2018/Bills/S0500/414_R2.HTM</a>), school districts, charter schools, nonpublic schools, and contracted service providers (“employers”) are required to review the last twenty years of employment history of prospective employees to ascertain allegations of child abuse or sexual misconduct. It explicitly prohibits such employers from hiring a person serving in a position which involves regular contact with students unless the employer conducts a review of the employment history of the applicant by contacting former and current employers and requesting information regarding child abuse and sexual misconduct allegations.

Cherry Hill Township Board of Education

Educational Assistant

Reporting to the VP, Application Development in a multi-faceted, multi-location academic setting, the Director, Applications Development provides hands on technical and people leadership across web application engineering, AI enabled solutions, and application portfolio management for American Career College, West Coast University, and Administration. This role translates institutional strategy into a practical technology roadmap and delivers measurable outcomes that enhance student, faculty, and staff experiences. The Director partners closely with academic leaders, Information Technology pillar owners, and operations to prioritize investments, modernize platforms, and accelerate time to value—while maintaining strong security, privacy (FERPA), accessibility, and reliability standards. Conducts periodic reviews of the application portfolio and works with the Information Technology leadership team as well as the academic leaders to build business cases for enhancing technology necessary to anticipate institutional needs, enhance stability and/or improve price/performance. Works closely with information technology clients, information technology pillar owners, academic solutions architects, and information technology operations to ensure correct solutions are built and implemented.&nbsp;&nbsp;Essential Functions and Responsibilities:<ul><li>Strategy and Portfolio<ul><li>Own the Applications Roadmap across American Career College, West Coast University, and Administration; align initiatives, funding, and sequencing with institutional goals. Build business cases and total-cost-of-ownership analyses; manage investment trade offs and present executive-ready recommendations.</li></ul></li><li>Hands On Technical Leadership<ul><li>Provide architecture direction; review designs and code; lead proofs of concept; unblock complex issues. Set engineering standards: coding practices, testing, performance, security, documentation, and accessibility.</li></ul></li><li>AI and Data Solutions<ul><li>Deliver AI-enabled experiences using Azure OpenAI, Azure AI Search, vector stores, and Azure Machine Learning as appropriate. Establish AI application development patterns, prompt management, model evaluation, telemetry, and guardrails; lead Responsible AI governance with Security, Legal, and Compliance.</li></ul></li><li>Web and Application Development<ul><li>Lead development of React/TypeScript front ends and .NET 8/ASP.NET Core APIs and microservices. Leverage Azure services: App Service, Functions, API Management, Service Bus/Event Grid, Key Vault, Application Insights, Azure SQL/Cosmos DB, Storage, and optionally AKS/containers where justified. Ensure accessibility (WCAG 2.2), performance, resiliency, and scalability.</li></ul></li><li>Integration and Enterprise Platforms<ul><li>Drive API-first integration with SIS/ERP/CRM/HCM and LMS ecosystems (e.g., CampusNexus/CampusVue, Salesforce, Oracle HCM, etc). Implement data and event integration patterns; partner with Data/Analytics on Synapse/Fabric (or equivalent) where applicable.</li></ul></li><li>DevSecOps, Reliability &amp; Compliance<ul><li>Implement CI/CD (GitHub Actions or Azure DevOps), Infrastructure as Code (Bicep/Terraform), automated quality gates, and environment management. Embed security and privacy by design: threat modeling, secure SDLC, SAST/DAST/Secrets scanning, RBAC/least privilege with Entra ID, data classification/retention, and FERPA/PCI considerations. Establish SLOs/SLIs, observability (Application Insights/OpenTelemetry), incident response, and problem management.</li></ul></li><li>People, Partners &amp; Communication<ul><li>Hire, develop, and coach managers and engineers; foster an inclusive, high accountability culture. Lead vendor/partner strategy: evaluate solutions, negotiate SOWs, define SLAs, govern delivery, and track ROI. Communicate effectively across audiences—executive updates, stakeholder demos, written narratives, and technical deep dives.</li></ul></li></ul>&nbsp;Required Education:<ul><li>Bachelor degree in computer science, information systems, electronics engineering, voice/data communications, public/business administration, or a related field required; Master's degree preferred.</li></ul>&nbsp;Required Experience &amp; Skills:<ul><li>10+ years of progressive leadership in application development and delivery, including leading managers and multidisciplinary teams.</li><li>5+ years managing vendors/partners and complex program budgets.</li><li>Hands‑on expertise with: React and TypeScript; modern front‑end build tooling. .NET 6/7/8, ASP.NET Core, RESTful APIs, and integration patterns. Azure PaaS (App Service, Functions), API Management, Service Bus/Event Grid, Key Vault, Application Insights, Azure SQL/Cosmos DB; CI/CD with GitHub Actions or Azure DevOps; Infrastructure as Code (Bicep/Terraform).</li><li>Demonstrated delivery of AI‑enabled applications using Azure OpenAI/OpenAI APIs, vector search/Azure AI Search, and Responsible AI practices.</li><li>Exceptional communication skills: able to translate technical concepts into business outcomes for executives, faculty, and partners.</li><li>Experience with CampusVue, Salesforce CRM, Oracle HCM and Great Plains preferred.</li><li>Previous experience with higher education strongly preferred.</li><li>Demonstrates a high level of understanding of enterprise architecture discipline. Has in-depth knowledge of current and planned Information Technology systems portfolio.</li><li>Demonstrates a high level of business knowledge.</li><li>Ability to manage and work effectively in a highly ethnic and culturally diverse student and associate community.</li><li>Excellent analytical and organizational skills.</li><li>Strong communication skills, both written and verbal. Must be able to communicate technical matters into messages that can be broadly understood across the organization.</li><li>Strong customer service skills.</li><li>Ability to self-direct, self-pace, multi-task and function well under pressure of deadlines and conflicting priorities.</li><li>Willingness to work a flexible schedule.</li><li>Ability to travel/drive locally on a weekly, daily and/or on an as needed basis.</li></ul>&nbsp;#LI-CM1Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

Director, Applications Development

Reporting to the VP, Application Development in a multi-faceted, multi-location academic setting, the Senior Manager, Quality Assurance leads the QA strategy and execution across American Career College (ACC), West Coast University (WCU), and Administration value streams. Leads the end‑to‑end QA function across American Career College (ACC), West Coast University (WCU), and Administration in a multi‑campus, multi‑system academic environment. You will build and scale a blended onshore-offshore QA organization that safeguards quality for AI‑enabled experiences, modern web applications, and enterprise integrations spanning student, academic, and administrative value streams. This role is both strategic and hands‑on as you will set the QA vision and standards, implement automation and CI/CD quality gates, establish AI safety and evaluation practices, and deliver measurable improvements in reliability, accessibility, performance, and cost‑to‑serve. You will partner closely with product owners, engineering leaders, academic stakeholders, data/AI teams, Security and Compliance, and external vendors to turn institutional priorities into release‑ready outcomes. Success looks like predictable delivery across multiple concurrent initiatives, transparent quality metrics, Responsible AI guardrails in production, and a high‑performing, inclusive QA team operating effectively across time zones.&nbsp;&nbsp;Responsibilities:<ul><li>Quality Strategy &amp; Governance<ul><li>Own the QA strategy and roadmap across ACC, WCU, and Administration; align with institutional goals, portfolio priorities, and release calendars. Define risk‑based testing approaches, entry/exit criteria, and go/no‑go standards; establish OKRs/KPIs and publish executive‑ready scorecards. Standardize test plans, traceability, defect taxonomy/severity, and root‑cause analysis across value streams.</li></ul></li><li>AI/LLM Quality &amp; Safety<ul><li>Lead QA for AI features (student services chatbot/copilot, RAG policy/catalog search, document intake/extraction, content generation). Implement evaluation methods, partner with Security/Compliance to operationalize Responsible AI guardrails (Azure AI Content Safety, PII controls, approval workflows) and model telemetry.</li></ul></li><li>Test Automation &amp; Tooling<ul><li>Scale automation for UI, API, contract, and integration testing. Build CI/CD quality gates in Azure DevOps or GitHub Actions; maintain stable, versioned test environments and synthetic test data. Drive shift‑left quality with component/contract tests, mocking, and testability guidelines for engineers.</li></ul></li><li>Performance, Reliability, &amp; Observability<ul><li>Establish SLIs/SLOs and load/performance practices (k6/JMeter, Azure Load Testing) to ensure peak‑enrollment readiness. Integrate observability (Application Insights/OpenTelemetry) for release health, error budgets, and regression detection; lead incident and post‑incident quality improvements.</li></ul></li><li>Accessibility, Privacy, &amp; Security<ul><li>Ensure accessibility compliance (WCAG 2.2/Section 508) via automated checks (axe/Pa11y) and targeted manual audits. Champion FERPA‑aligned test data management, secrets management, and secure SDLC (SAST/DAST, dependency scanning).</li></ul></li><li>People Leadership &amp; Onshore–Offshore Delivery<ul><li>Hire, lead, and coach a blended onshore–offshore QA team (managers and ICs); define roles, career paths, and quality standards. Implement follow‑the‑sun operations, overlap hours, and disciplined handoff playbooks; track productivity and quality with transparent dashboards. Foster an inclusive, collaborative, high‑accountability culture focused on outcomes.</li></ul></li><li>Vendor &amp; Partner Management<ul><li>Lead QA engagement with vendors/partners; define SOWs, SLAs, acceptance criteria, and governance cadences (weekly checkpoints, QBRs). Validate third‑party deliverables and integrations meet functional, performance, security, privacy, and accessibility standards.</li></ul></li><li>Portfolio, Value Streams, &amp; Stakeholder Communication<ul><li>Coordinate QA delivery across multiple concurrent initiatives and value streams (Student Experience, Enrollment/Financial Aid, Academics/LMS, Administration/Shared Services). Translate technical quality topics into business terms; present risks, mitigations, and go/no‑go recommendations to executives and academic leaders. Collaborate with Architecture, Data/AI, and Operations to align scope, timelines, and success metrics.</li></ul></li></ul>&nbsp;&nbsp;Qualifications:<ul><li>Bachelor degree in computer science, information systems, electronics engineering, voice/data communications, public/business administration, or a related field required; Master's degree preferred.</li><li>7+ years of progressive QA experience, including 3+ years managing teams and running QA across multiple concurrent initiatives/value streams.</li><li>Hands-on expertise with Web stacks: React/TypeScript &amp; Azure Services.</li><li>Test automation: Playwright or Cypress; SpecFlow/NUnit/xUnit; Postman/Newman; contract testing with Pact.</li><li>CI/CD and environments: Azure DevOps or GitHub Actions; familiarity with IaC.</li><li>Demonstrated QA leadership for AI, including safety and evaluation practices.</li><li>Experience leading onshore–offshore QA delivery and managing vendors/partners.</li><li>Strong communication and stakeholder management skills; ability to influence executives, academic leaders, and technical teams.</li><li>Working knowledge of FERPA, accessibility (WCAG 2.2), and secure test data practices.</li><li>Experience with CampusVue, Salesforce CRM, Oracle HCM and Great Plains preferred.</li><li>Previous experience with higher education strongly preferred.</li><li>Demonstrates a high level of understanding of enterprise architecture discipline. Has in-depth knowledge of current and planned Information Technology systems portfolio.</li><li>Demonstrates a high level of business knowledge.</li><li>Ability to manage and work effectively in a highly ethnic and culturally diverse student and associate community.</li><li>Excellent analytical and organizational skills.</li><li>Strong communication skills, both written and verbal. Must be able to communicate technical matters into messages that can be broadly understood across the organization.</li><li>Strong customer service skills.</li><li>Ability to self-direct, self-pace, multi-task, and function well under pressure of deadlines and conflicting priorities.</li><li>Willingness to work a flexible schedule.</li><li>Ability to travel/drive locally on a weekly, daily and/or on an as needed basis.</li></ul>&nbsp;#LI-AM1Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

Senior Manager, Quality Assurance

Join the Clean Energy RevolutionBecome a Senior Project Manager - Utility Training Infrastructureat Southern California Edison (SCE) and build a better tomorrow. In this role, you'll play a key role in bringing the new Edison Training Academy (ETA) capital project to fruition, supporting workforce readiness for T&amp;D's future. As the dedicated project manager for T&amp;D Training, you’ll coordinate complex, multi-phase construction and cross-functional teams, ensuring strategic objectives are met and risks are mitigated. This exciting opportunity directly shapes the infrastructure and talent development that will define the organization’s long-term success, offering the chance to make a lasting impact on safety, reliability, and innovation in the energy sector.&nbsp;As a&nbsp;Senior Project Manager - Utility Training Infrastructure, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?<h4>Responsibilities</h4><ul><li>Manages activities of one or more large, mid to long-term projects with responsibility for results in terms of costs, methods and outcomes</li><li>Develops business plans, objectives and initiatives for the organization</li><li>Provides inputs to organizational objectives and policies and ensures delivery of results</li><li>Engages regularly with senior management as a key consultant on critical business issues</li><li>Identifies and manages resolution of major or complex project issues in order to meet goals of the project and maintain timeline and budget for the project</li><li>Implements, establishes, and maintains key strategic metrics that ensure project effectiveness</li><li>Maintains transparent and efficient resource planning and allocation process for ongoing projects within the assigned area of responsibility; Ensures all on-going project strategies are in compliance with SCE standards, as well as political and regulatory requirements when applicable</li><li>Develops resource and financial requirements from the project plan; Analyzes and determines regulatory impacts and requirements of the project</li><li>Analyses project portfolio performance and financial reporting, continuously improving reporting using multiple tools and key performance metric tracking; Facilitates the internal information exchange for key stakeholders by providing project status reports</li><li>Identifies project performance issues, analyzes and addresses them in a timely manner</li><li>A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.</li></ul><h4>Minimum Qualifications</h4><ul><li>Ten or more years of experience in project management.</li></ul>Preferred Qualifications<ul><li>Experience with large, complex capital construction projects.</li><li>In-depth knowledge of T&amp;D work order and work management processes.</li><li>Experience with design and/or construction of training-related facilities.</li><li>Experience collaborating with and making recommendations to senior management and executives.</li><li>Excellent communication and presentation skills (oral &amp; written), both 1:1 and with large audiences.</li><li>Strong work ethic, ability to multi-task, and handle competing priorities.</li><li>Experience with regulatory compliance and audit requirements for capital projects. </li></ul>Additional Information<ul><li>This position’s work mode is&nbsp;hybrid.&nbsp;The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.</li><li>Visit our Candidate Resource&nbsp;page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!</li></ul><ul><li>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.&nbsp;</li><li>Position will require up to&nbsp;15% traveling and being out in the field throughout the&nbsp;SCE service territory.&nbsp;</li></ul><ul><li>Relocation does not apply to this position.</li></ul>About Southern California EdisonThe people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.

Southern California Edison

Senior Project Manager - Utility Training Infrastructure

Summary:<ul><li>The Business Intelligence Analyst partners with operational groups across the organization on identifying opportunities for analytic reporting and dashboard solutions to provide operational groups with a single version of the truth of descriptive analytics.</li><li>Conducts research to determine best approach to collect required data to create key performance metrics including marketing, admissions, financial aid, retention, placement, tuition and scholarships, graduation rates, student learning, alumni, and other operational areas and relevant academic success factors to be used for decision making related to enhancing student outcomes and academic excellence.</li><li>Supports delivery and maintenance of reporting to support the entire student journey from marketing lead to alumni relations post-graduation.</li><li>Maintains knowledge of business systems and processes to leverage insights from data to optimize organizational opportunities.</li><li>Accelerates insight identification by providing high quality visualizations and leading analysis which guide end users’ interpretations of complex and sometimes muddled data.</li></ul>&nbsp; Responsibilities:<ul><li>Supports work for multiple projects, from analyzing requirements to designing, testing, deploying, and supporting users on a solution that meets those requirements.</li><li>Outputs include reports, dashboards, insights, recommendations, etc.</li><li>Hands-on with business intelligence software such as Power BI, Tableau, SAS Visual Analytics, etc.</li><li>Hands-on querying of Analytical Data Store, Trusted Data Store, and other data stores within the organization.</li><li>Exploration of other internal and external data sources as needed to fulfill requirements.</li><li>Documents business requirements based on customer requests to guide development of delivered solutions.</li><li>Collaborates with teams across the organization while evaluating, developing, and delivering solutions.</li><li>Provides clear communication and progress updates to internal teams and customers.</li><li>Tests, debugs, and evaluates enterprise software upgrade releases reporting issues to vendors and documenting end-user training materials and guides.</li><li>Interact with development teams while reviewing, testing, coding, and delivering final projects.</li><li>Supports, troubleshoots, and resolves customer-reported issues on enterprise solutions on a daily basis.</li><li>Interacts weekly with external vendor support teams of enterprise solutions.</li></ul>&nbsp;&nbsp;Qualifications:<ul><li>Bachelor degree in Computer Science, Information Systems or related field, or equivalent experience required; Bachelor' degree or above in Computer Science or Information System preferred.</li><li>Strong written and oral communication skills.</li><li>Ability to manage multiple projects and tasks simultaneously.</li><li>Excellent customer service.</li><li>Experience working with users developing business requirements.</li><li>Working knowledge of SQL and complex databases structures.</li><li>Experience designing, developing, implementing, and supporting enterprise applications.</li><li>Experience working in higher education preferred.</li><li>This is an onsite position where you will work in our administrative office in Irvine, CA on a daily basis.</li></ul>&nbsp;&nbsp;#LI-CM1Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

17 Education / Training Jobs in California