field_remote_option

field_job_employment_type

job_industry

field_job_occupational_field_parents_all

job_organization_name

<p><strong>Scrum Master </strong></p> <p><strong>The Role</strong></p> <p>As a Scrum Master, you’ll be a part of highly collaborative, cross-functional Scrum teams within the Fidelity Brokerage division of Fidelity. You will advise and lead Squads on Agile values, practices, and processes to ensure they are fully functional, productive, and focused on Sprint goals.</p> <p>Everyone craves a way of working that empowers them to unleash their best work and inspire better futures for more people. Our way of working will enable you to deliver what matters most to our business, our clients, and our Associates. By being wired for speed and innovation with support, coaching, and a regular dose of inspiration, your skill sets will be applied to our initiatives, providing you the opportunity to quickly make a difference in our customers’ lives!</p> <p><strong>The Expertise and Skills You Bring </strong></p> <ul> <li>Strong proficiency and experience with encouraging Agile behaviors, reinforcing practices, norms and routines, and supporting overall Squad performance and efficiency </li><li>Excellent understanding and previous application of Agile/Scrum Fundamentals – WHY and HOW </li><li>Proficient with Agile enabling tools like Jira/Jira Align </li><li>Ability to identify team improvement opportunities and look externally for best practices to support continuous improvement </li><li>Strong proficiency in facilitiating and coordinating logistics for Agile routines and practices, e.g., Backlog Refinement, Planning, Daily Scrum, and Retrospectives </li><li>Proficient in ensuring healthy backlogs are maintained and accurately balanced across team members </li><li>Proficient in producing, maintaining, updating, and explaining process metrics and artifacts to ensure understanding of how efficiently and effectively Squads are operating, and accurate and clear communications to Squads and their partners </li><li>Excellent experience partnering with other Scrum Masters and working across multiple Squads contributing to the same initiatives </li><li>Demonstrated experience working in a technology delivery environment </li><li>Bachelor’s degree/undergraduate degree/equivalent experience required </li><li>Scrum certification required (CSM or PSM) </li></ul> <p><strong>The Team</strong></p> <p>Fidelity Brokerage Delivery Enablement is a team of Scrum Masters, Delivery Program Managers, and Agile Coaches who partner with leaders &amp; teams to inspect, adapt &amp; mature <strong>high-impact delivery solutions, </strong>cultivate an <strong>empowered delivery culture</strong> with insights, coaching &amp; enablement, and champion continuous improvements that guide us toward <strong>business agility. </strong>We are focused on building a highly integrated organization, aimed at <strong>maximizing value</strong> <strong>delivery</strong> for Fidelity Brokerage. Our core capabilities include <em>delivery insights</em>, <em>delivery planning &amp; alignment</em> and <em>delivery coaching. </em></p>

Fidelity TalentSource

Agile Scrum Master

<h3><strong>Principle Systems Services and Support Analyst</strong></h3> <p>Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Systems Support Analyst to work in Westlake, TX!</p> <h3><strong>The Role </strong></h3> <p>Fidelity’s Associate Technology team builds, manages and distributes technology solutions for more than 200 local Investor Centers and 8 Regional Campuses across the United States. Our technology solutions are crucial to Fidelity’s core business, ensuring our associates have access to high functioning, reliable compute and software solutions.</p> <h3><strong>The Value you Deliver</strong></h3> <ul> <li>Provide technical leadership for a dynamic team in establishing and refining associate technologies that improve our ability to deliver market leading associate technology. </li><li>Foster an environment of innovation that encourage creativity and the development of cutting-edge technology solutions to meet associate and client needs </li><li>Implement, maintain, and support various products used by associates in our investor and regional centers across the United States </li><li>Work closely with multi-functional teams and partners to align products with overall business goals, ensuring seamless integration and mutual success </li><li>Integrate activities between teams to solve problems and enhance the associate experience </li><li>Advocate for production stability and supportability by working with engineering teams to find opportunities for improvements </li><li>Participate in on-call rotation with other members of the team to provide outstanding support to our customers </li></ul> <h3><strong>The Skills You Bring</strong></h3> <ul> <li>BS in Computer Science or related technical field </li><li>10+ years as a tech lead, delivering solutions and leading operations for a product or service environments including product evaluations, design, testing implementation and support </li><li>10+ years technical leadership to deliver operational excellence by upholding strong technology standards </li><li>Expertise in implementing and optimizing technology and processes in a tech forward environment </li><li>Proven experience in product management operations, ideally within a network, end user compute or business application environment. (network infrastructure; PC hardware and software; Business Applications like Salesforce) </li><li>Outstanding communication and collaborations skills, capable of engaging effectively with various stakeholders and cross-functional teams </li><li>Ability to rapidly assimilate technology solutions, business processes, goals and objectives and distill them into well-defined stories/requirements </li></ul> <h3><strong>The Team</strong></h3> <p>Our purpose is to improve the associates experience and boost efficiency, so they can help more people. We simplify the navigation of a sophisticated IT organization across Fidelity, increase transparency to business needs, improve operational efficiency and ensure a phenomenal IT experience. Team members share a set of core product management and analytical skills, along with differentiating skills that are suited to the squad to which they are aligned.</p> <h3><strong>Dynamic Working </strong></h3> <p>Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.</p>

Principal Systems Services and Support Analyst

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Scrum Master to work in Fidelity’s Workplace Investing (WI) business unit.<br> <strong>Come join the Workplace Investing Scrum Master Chapter!</strong><br> As a Scrum Master you blend deep scrum expertise with a passion for mentoring and coaching, and constant improvement. As part of a highly collaborative squad, you will advise, mentor, coach, and train on performance against agile values, practices, and processes to accelerate squad value delivery. In partnership with the squad leader, you will maintain a backlog, help to remove impediments, and facilitate agile ceremonies such as the daily stand up, sprint planning, backlog refinement and retrospectives. You will have responsibility for release management coordination and participate in scaling ceremonies and activities as you manage interdependencies across squads and product areas. You will examine and drive team performance through metrics and find opportunities for the squad to fully realize the benefits of working in an agile structure. You will support the squad by engaging with all team members and product area leadership to reinforce and embed an agile approach and principles into the day-to-day work. This role often requires coordinating the efforts of multiple systems teams to deliver a seamlessly integrated solution to our customers. <ul> <li>Working collaboratively with Workplace Investing product partners and chapter leaders to enable delivery of the squad's mission through well-executed sprints. </li><li>Accelerating overall squad performance, efficiency and value delivered by engaging within and across squads to find opportunities to improve agile maturity and metrics, and providing coaching, training, and resources. </li><li>Maintaining and updating squad performance metrics (e.g., burn-down charts) and artifacts to ensure accurate and clear feedback to the squad members and transparency to other partners. </li><li>Managing, coordinating coordination for, and participating in agile events (e.g., backlog prioritization, sprint planning, daily meetings, retrospectives and as appropriate, scrum of scrum masters) </li><li>Supporting adoption, and consistent use of enabling tools (e.g., Jira, Mural, MS Teams) </li><li>Organizing and presenting ideas and information logically and concisely to a variety of audiences, including both technical and non-technical individuals </li><li>Collaborating closely with the squad leader to plan and execute on the highest priority work as per the product roadmap. </li><li>Managing multiple, competing priorities simultaneously </li><li>Coaching and mentoring complex squads, regardless of size. </li><li>Participating in a community of practice and providing scrum knowledge to members of your product area and identifying opportunities for continuous improvement within the product area. </li></ul> <br> <br> <strong>The Expertise and Skills You Bring</strong> <ul> <li>You are a proven change agent capable of coaching agile practices to teams and individuals from across distinct functions, experiences, and geographies as they work through new and unfamiliar situations. </li><li>You are an effective facilitator and can brainstorm with the team to generate solutions that address challenges and roadblocks to accelerating value delivery. </li><li>You are intellectually curious and enthusiastic about learning new skills, and model a culture of continuous learning, mentoring, and coaching. </li></ul> <strong>The Team</strong><br> You will support one or more cross-functional WI Technology squads while aligned to the WI Scrum Master Chapter. Our mission as a Chapter is to coach, develop, and empower each other to lead development teams that embrace the Agile mindset while providing career guidance and mobility opportunities for Scrum Masters. We are establishing a learning culture that amplifies best practices, delivers consistent, predictable, and impactful results, celebrates diversity and inclusion, and creates a safe, fun, and respectful environment. As leaders who serve, we are building a trusted, collaborative relationship with our partners across Fidelity and embrace customer-focused methodologies that enable innovation and drive product delivery.<br> <strong>Dynamic Working</strong><br> Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style.<br> Your success and growth are important to us, so you will want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.<br> <strong>Company Overview</strong><br> At Fidelity, we are focused on making our financial expertise universally accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our <strong>diverse and inclusive</strong> workplace where we <strong>respect and value</strong> our associate for their unique perspectives and experiences. For information about working at Fidelity, visit <strong>FidelityCareers.com</strong>.

<h3><strong>The Role</strong></h3> As a member of the Enterprise Learning Experience team (ELX), you will be at the center of Fidelity's initiatives to deliver modern learning experiences across the enterprise.<br> Your ability to provide insight into technical capabilities on the Microsoft Power Platform will be crucial to planning, designing, and developing learning solutions. <h3><strong>The Team</strong></h3> We are seeking an inquisitive, forward-thinking team member, passionate about user-centered design and excited to collaborate on innovative new approaches to learning online at Fidelity.<br> As a SharePoint Developer, you will build online solutions that deliver on our online learning roadmap. <h3><strong>The Expertise You Have</strong></h3> <ul> <li>Bachelor's degree with at least 2-5 years of relevant work experience developing on Sharepoint Online and the Microsoft Power Platform </li><li>Eagerness to innovate and think differently </li><li>Ability to build and maintain relationships with diverse individuals and groups, both in person and virtually, in a constructive and collaborative manner </li><li>Comfortable as a self-starter and able to act independently under general direction. </li></ul> <h3><strong>The Skills You Bring</strong></h3> <ul> <li>Strong front-end design and development skills to take a design from ideation to delivery </li><li>Ability to design and develop scalable, interactive online experiences using HTML, CSS and Javascript </li><li>Experience developing websites and applications using SharePoint Online and the Microsoft Power Platform (Power Automate, Power Apps, etc...) </li><li>Ability to contribute to the design and development of large-scale projects with tight time constraints. </li><li>Strong communication skills and demonstrated excellence in task management. </li></ul> <h3><strong>The Value You Deliver</strong></h3> <ul> <li>Supporting user-centered design and outcome-based thinking. </li><li>Designing, developing, and delivering online experiences that improve performance. </li><li>Striving to push the boundaries of capabilities through experimentation and exploration of new ideas. </li></ul> <h3><strong>Company Overview </strong></h3> At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.<br> <br> Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a> or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.

SharePoint Developer

<h3>End User Support</h3> <p>Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an End User Support Technician to work in Fidelity’s Enterprise Infrastructure Group in Westlake, TX!</p> <p>This position will provide end-user technology support for the Fidelity locations in Texas. It includes supporting technology such as computers, monitors, printers, phones, accessories and audio/visual equipment. The majority of the job will be desktop support and handling items that can’t be resolved remotely. Troubleshooting includes, but not limited to, Microsoft Operating Systems, MS Office applications, along with many other external and internally built applications. Having experience working in large environments and building and deploying desktops on a large scale is beneficial.</p> <h3>The Expertise You Have</h3> <ul> <li>Computer Builds – maintain a supply of computers loaded with our base image</li> <li>Computer Deployments – deploy computers to our end-users and ensure all applications and data is transferred to the new computer.</li> <li>Support critical Service Level Agreements with timely and accurate execution of support requests via our ticketing and tracking systems.</li> <li>Following guidelines to reporting and escalation procedures.</li> <li>Interfacing closely with other regional technical support teams and operations groups to ensure successful completion of customer requests and projects.</li> <li>Working in conjunction with technical and non-technical personnel to optimally navigate the requests.</li> <li>Special assignments and other work related duties as the need arises by management.</li> </ul> <h3><strong>Education and Experience</strong></h3> <ul> <li>Associates Degree and/or 2-3 years knowledge of computer hardware and operating systems</li> <li>A+ certification is a plus</li> </ul> <h3><strong>The Skills You Bring:</strong></h3> <ul> <li>Broad knowledge of Windows Operating Systems and Client Hardware.</li> <li>Ability to excel in a change controlled environment.</li> <li>Outstanding analytical and interpersonal skills.</li> <li>Ability to work optimally with client and other groups.</li> <li>Understanding of TCP/IP networking protocols.</li> <li>Ability to think independently to meet goals based on requirements.</li> <li>A self-starter with good written and verbal communications skills, along with the ability to pre-plan, coordinate, prioritize, and multitask.</li> </ul> <h3>COVID Work Policy</h3> <ul> <li>Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You’ll be spending some of your time onsite depending on the nature and needs of your role.</li> </ul> <h3>Dynamic Working – Post Pandemic</h3> <ul> <li>Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style.</li> <li>Your success and growth is important to us, so you’ll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.</li> </ul> <h3><strong>Company Overview:</strong></h3> <p>Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skillset and developing your professional network, consider a role with Fidelity TalentSource.</p> <p>For information about working at Fidelity TalentSource, visit FTSJobs.com.</p> <p>Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation.</p> <h3><strong>Information about Fidelity Investments</strong></h3> <p>At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences.</p> <p>Fidelity Investments and Fidelity TalentSource are equal opportunity employers.</p>

End User Technician

<p>Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Systems Analyst to work in Fidelity’s Corporate Technology business unit in Westlake, TX. You’ll work in a fast-paced environment, building requirements, designing, and implementing solutions in collaboration with engineers, architects, and business and IT partners.</p> <h3><strong>The Team</strong></h3> <p>The Enterprise Content Management (ECM) squad of squads operates within the Corporate Administration and Enterprise Capability Technology (CAEC) Tribe in Corporate Technology Group (CTG). The ECM mission is to increase knowledge worker capacity, enhance associate experience and improve document management capability across the firm. It supports the Fidelity value proposition through investment and innovation in knowledge management, document management and collaboration solutions.</p> <h3><strong>The Skills You Bring</strong></h3> <ul> <li>Proficiency in conducting a methodical evaluation of system capabilities relative to business needs; ability to speak to the business, but also translate to actionable technical specifications for the software development team </li><li>Ability to identify and assess technology solutions with an understanding of both the technical and operational (people/process) dependencies </li><li>Ability to articulate both business and technical needs as functional and non-functional user stories </li><li>Excellent listening, communication (verbal and written), influencing, and presentation skills </li><li>Experience with coordinating and participating in User Acceptance Testing (UAT) </li><li>Support in building current and future capability and process maps </li><li>Ability to support integrated and regression testing </li><li>Experience in the Document Management discipline is highly desirable </li><li>Experience with Enterprise Content Management Systems is desirable </li><li>Experience analyzing and/or validating complex data sets using SQL is desirable </li><li>Experience with visualization tools/data insights/data migrations is desirable </li><li>A Team mentality with strong ability to articulate strategy and decisions </li></ul> <h3><strong>The Value You Deliver</strong></h3> <ul> <li>You are a self-starter with a strong level of engagement </li><li>You serve as a supporting subject matter expert to provide timely, pertinent information to other members of the squad and/or business partners </li><li>You provide insightful guidance/recommendations based on analyses to facilitate/influence decision-making processes and technology strategy </li><li>You develop artifacts that support efficient and effective solution delivery, ex. User stories, process maps/workflows, system diagrams </li><li>You identify and respond to production incidents/issues – validation, scope, impact, urgency </li><li>You will be responsible for guiding key integrations decisions, driving solutions and collaborating with technology partners </li></ul> <h3><strong>Dynamic Working </strong></h3> <p>Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. <strong>Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. </strong></p>

Systems Analyst

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Senior Full Stack Engineer at Fidelity Investments!<br> <strong>The Role</strong><br> Fidelity Personal Investing – Client Solutions Technology Chapter Area is looking for a hardworking Senior Full Stack Engineer to build and support world-class products for the technology teams in our One Stop Life Shop domain. Our engineering team is innovative, diverse, passionate and dedicated. We work in a very dynamic agile environment<br> As a hands-on engineer, your primary role will be building, testing and engineering web applications using modern technologies like Angular, NodeJS, Graph QL, and REST APIs on AWS cloud. You will be encouraged to quickly gain understanding of all the components of our web applications and will work with the team to deliver outstanding solutions.<br> <strong>The Expertise and Skills You Bring </strong>(The order of these bullets does not matter) <ul> <li>Bachelor's / Master’s degree or equivalent in Computer Science or Engineering </li><li>Outstanding problem-solving skills dealing with complex distributed deployments </li><li>Demonstrated ability (currently hands on) in Angular, NodeJS, HTML, CSS/SASS, GraphQL, Jasmine, Cypress. </li><li>Experience with Responsive &amp; Progressive Modern Web application development. </li><li>Good understanding of cloud-computing / cloud services platforms (e.g. AWS) </li><li>Exposure to Java, Spring MVC / Spring Core /JSP/ Web Services (SOAP/REST) and configuring web containers. </li><li>Good to understand Mono Repo and Nx workspace. </li><li>Champion and advocate of Test Driven Development, Unit testing using frameworks and tools like Jest and Jasmine </li><li>Fully hands on with application builds and deploys using Continuous Integration/ Deployment (CI/CD) tools like Jenkins, artifactory, uDeploy, etc. </li></ul> <strong>The Team</strong><br> The team will partner with the Fidelity enterprise stakeholders and several Personal Investing (PI) and Workplace Investing (WI) teams in creating scalable end to end customer experiences delivered consistently across Fidelity.<br> <strong>COVID Work Policy</strong><br> Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You’ll be spending some of your time onsite depending on the nature and needs of your role.<br> <strong>Dynamic Working – Post Pandemic</strong><br> Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style.<br> Your success and growth is important to us, so you’ll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.

Sr. Java Full Stack Engineer

<h3><strong>Software Engineer in Test (Desktop Solutions)</strong></h3> <p>Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Software Engineer in Test to work in Westlake, TX!</p> <h3><strong>The Role </strong></h3> <p>As a Principal software engineer in test you will be applying your strong Desktop application testing skills to design, develop, test, deploy, maintain and improve Testing frameworks and automated test suites. You will also be guiding your team in adopting test automation frameworks and standard methodologies to optimize product solutions.</p> <h3><strong>The Expertise You Have</strong></h3> <ul> <li>A Bachelor’s or MS degree in Computer Science or equivalent experience in title, Software engineering or related field </li><li>6 to 9 years of experience with building, debugging and supporting automation frameworks and suites </li><li>Hands on experience in programming and scripting languages </li><li>Experience in delivering software in the Agile environment </li><li>Experience with mocking frameworks </li><li>Experience in crafting Testing Strategy &amp; Best Practices is a plus </li><li>Cloud experience is a must </li></ul> <h3><strong>The Skills You Bring </strong></h3> <ul> <li>Use your knowledge of testing and testability to influence better software design, promote proper software engineering and bug prevention strategies, testability and security </li><li>Actively participate in the development process through writing and maintain application features and automated tests including unit tests, component tests, integration tests, functional tests, performance tests, scenario tests and interoperability tests </li><li>Support the team in crafting reliable, accurate tests, and in integrating them into CI/CD pipelines </li><li>Collaborate with team members on improving team's test coverage, release velocity and production health </li><li>Enable the squad developing automation using outstanding Tools &amp; Frameworks </li></ul> <h3><strong>The Value You Deliver</strong></h3> <ul> <li>Passionate about creating the best end-to-end customer experience </li><li>Owns the outcome by taking personal accountability for delivering strong results </li><li>Full-stack engineer with knowledge in a breadth of technologies and test automation frameworks </li><li>Self-directed, willing to take initiative, pragmatic and results-oriented </li><li>Has keen attention to detail and wants to tackle really hard problems, not just detect them </li><li>Able to learn large software systems end-to-end quickly </li><li>Keenly interested in learning new technologies and their adoption </li></ul> <h3><strong>Dynamic Working </strong></h3> <p>Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.</p>

Principle Software Engineer in Test (Desktop Solutions)

Job Description <br> This Lead End User Support Specialist position provides end-user technology support for the Fidelity Investments (City, State) location. Fidelity has over 70,000 associates across multiple US locations. This job role is 100% onsite and the support ratio is 1000 associates to 1 Lead End User Support Specialist role. This role requires strong leadership skills, technical expertise, and supervision of the IT team. Leading medium to large local and cross regional IT projects. Troubleshooting includes Microsoft Operating Systems, MS Office applications, MAC IOS support, and many other external and internally built applications. <br> <br> <strong>Responsibilities: </strong> <ul> <li>Supervise the IT team, including managing daily workload and lead projects including build out of new facilities, new technology rollouts, infrastructure upgrades and ensure they are completed efficiently and communicate updates </li><li>Active management of local ticket volumes, evaluate workloads and work with manager to prioritize resource allocation within the region to cover volumes and insure timely and accurate execution of service requests and incident meeting Service Level Targets. </li><li>Participate in hiring interview process, provide training and feedback to all techs on team in collaboration with the manager </li><li>Provide coverage in the absence of Team Leader </li><li>Mentor junior-level technician by providing guidance and support, as well as empowering them to develop their skills and foster a culture of continuous learning </li><li>Develop, maintain, and enhance Excel and Power BI reports and dashboards for various support activities Provide Cross Regional leadership for national initiatives. </li><li>Strong analytic skills, with a proven track record of delivering complex technology projects </li><li>Mandatory leadership or co-leadership as a subject matter expert – Accountable for product updates, timely information sharing, working with problem management to provide data aggregation for root cause analysis. </li></ul> <li>Contribution to Lead Tech forums and distribution of site appropriate material. </li><li>Build internal relationships and collaborate closely with Problem Management and Engineering teams to triage potential bugs, build test cases, identify workarounds and keep stakeholders updated </li><li>Proven knowledge of Data and Voice Network Infrastructure environment, change management and upgrades. </li><li>Instrumental to process improvement and knowledge sharing through our Knowledge Management - creation/review/update. Create innovative resources to equip and educate customers and peers (documentation, training, processes, tools). </li><li>Consistent, clear, and proactive communication with local management and team. (excellent written or verbal) </li><li>Provide Vendor Management, including onboarding, management and arranging escorts when needed </li><li>Work closely with all levels of IT and other business partners to quickly resolve issues and provide solutions </li><li> Establish and maintain relationships with multiple lines of businesses </li><li>Participate in a scheduled OnCall rotation. OnCall support is provided 365 days a year. The required response time to call out is 30 minutes. Arrival onsite within a 3-hour window </li><li>Support work outside of regular hours in order to accommodate business needs </li><li>Provide coverage as needed for complex issues in a 1:1 walk up, scheduled visit or via a deskside visit while providing positive customer experience  <br> <strong>Skills and knowledge:</strong> <ul> <li>Network Infrastrutuce background </li><li>Ability to analyze and resolve complex problems </li><li>Encompass a deep understanding of networks, systems, and application support </li><li>Ability to act as a liaison with department team leaders to effectively communicate and translate complex technical concepts </li><li>Strive to develop new solutions to optimize workflows and streamline processes </li><li>Ability to build strategies that align IT initiatives with business objectives </li><li>Collaborate with key stakeholders and the ability to adopt emerging technologies to attain a competitive edge </li><li>Excellent written and verbal communication skills with business and technical team members </li><li><em>Expert knowledge </em>in the use of device building/service tools– Microsoft Autopilot, Active Directory, Intune, VSphere </li><li>Expert knowledge of campus infrastructure, networks topology, TCP/IP, VLANs, and LAN/WLAN interfaces </li><li>Expert knowledge supporting hardware and software on Windows OS &amp; MAC IOS devices </li><li>Enhanced self-autonomy to work independently to organize, prioritize, multitask and execute on assigned tasks </li><li>Exhibits positive attitude, works well with other team members, business partners, can do attitude, and influences other team members </li><li>Exhibits positive attitude, works well with other team members, business partners, can do attitude </li><li><em>Ability to coordinate with outside vendors</em> </li></ul> <br> <strong>Education and Experience:</strong> <ul> <li>Associate degree or equivalent knowledge and 10+ years' experience of computer hardware and operating systems </li><li>Industry acknowledged certificates such as CompTIA A+ , Network +, Google IT Support, or Cisco CCNA is a plus </li><li>PMP certification or equivalent experience </li></ul> </li>

End User Technician 2

<p>Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Senior Front-End Full Stack Engineer in Westlake, TX!</p> <h3><strong>The Role and the Team</strong></h3> <p>In the Fidelity Brokerage Technology group, we will welcome you onto an agile track that is at the forefront of engineering in Capital Markets and Brokerage Technology with a high level of focus on TDD, Continuous Integration/Delivery and engineering best practices. We want to work with an engineer who is versatile, always eager to take on new problems and share solutions as we push the technology forward. Working independently as well as collaboratively, it is important for this person to have a positive approach to leadership, collaboration, and a drive to deliver groundbreaking solutions on a daily basis.</p> <h3><strong>The Expertise and Skills You Bring</strong></h3> <ul> <li>8+ years of hands-on software development experience in application development with demonstrated proficiency, high quality, and a passion for writing code</li> <li>Expert knowledge of technical analysis and design principles for building scalable applications</li> <li>Development experience with TypeScript, Node.js, HTML/CSS, Java, SQL.</li> <li>Proficient in designing Rest API's with Java and data modeling</li> <li>Development experience with web application frameworks (Angular 2+, React, Vue.js), Spring Boot, Production experience with Kubernetes and Serverless on AWS</li> <li>Experience with unit testing and test automation libraries/strategies.</li> <li>Leadership to guide, encourage, and motivate your fellow engineers.</li> <li>Experience working in an Agile Scrum development environment.</li> <li>Previous exposure to trading systems or brokerage technology is strongly preferred</li> <li>Having excellent analytical, communication, and organizational skills and the ability to run with multiple tasks at a given time</li> </ul> <h3><strong>The Value You Deliver</strong></h3> <ul> <li>Collaborating with colleagues on technical implementation and process improvement.</li> <li>Able to clearly present sophisticated technical solutions, ideas, and plans to senior management, business partners, and less technical team members as needed</li> <li>Building positive relationships within and across teams.</li> <li>Deliver high quality, timely, cost effective and maintainable software solutions in an agile environment to meet functional and non-functional business requirements</li> <li>Actively contribute to the design and implementation of engineering practices such as code and design reviews, cloud strategy, and build and deployment pipelines</li> <li>Mentor and be mentored by your team members and partners</li> </ul> <h3><strong>Dynamic Working </strong></h3> <p>At Fidelity TalentSource, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we call “Dynamic Working.” Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity location for at least one week, 5 consecutive days, every four weeks. These requirements are subject to change.</p> <h3><strong>Company Overview </strong></h3> <p>Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skillset and developing your professional network, consider a role with Fidelity TalentSource.</p> <p>For information about working at Fidelity TalentSource, visit FTSJobs.com.</p> <p>Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation.</p> <h3><strong>Information about Fidelity Investments </strong></h3> <p>At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences.</p> <p>Fidelity Investments and Fidelity TalentSource are equal opportunity employers.</p>

299 Education / Training Jobs in Texas