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<h3>Job Description:</h3>EI Production Services organization is seeking a strategic and proactive leader to serve as a Principal, Systems Engineer. In this role, you will drive operational excellence, observability, and automation for critical contact center applications supporting both Wealth and Workplace Investing business units. You will lead initiatives to reduce toil, improve associate experience, and enhance system reliability through best practices, automation, and continuous improvement. This position requires a self-starter who can identify opportunities, lead cross-functional efforts, and deliver measurable improvements in stability and efficiency.The Expertise You Have and The Skills You Bring<ul><li>10+ years of experience in technology operations, systems engineering, or production support leadership.</li><li>Proven ability to lead and deliver complex improvement initiatives in large-scale environments.</li><li>Strong background in IT Service Management (ITSM), incident/problem management, and operational process optimization.</li><li>Expertise in observability and monitoring tools (e.g., OTEL, Splunk, DataDog, Prometheus, Grafana).</li><li>Experience implementing SLI/SLO/SLAs and reliability engineering practices.</li><li>Familiarity with automation and scripting (Python, Bash, PowerShell, or similar).</li><li>Solid understanding of On-Prem and Public Cloud environments (AWS/Azure/GCP).</li><li>Experience supporting 24/7, high-availability production environments.</li><li>Knowledge of networking, load balancing, and security fundamentals.</li><li>Agile and DevOps mindset with experience in CI/CD and operational automation.</li><li>Optional certifications: ITIL, AWS, SRE-related credentials.</li><li>Leadership excellence: Ability to inspire, mentor, and guide teams toward operational excellence.</li><li>Strategic thinking: Skilled at identifying top issues and opportunities for improvement.</li><li>Execution focus: Proven track record of driving projects from concept to measurable outcomes.</li><li>Collaboration and influence: Ability to work across engineering, product, and business teams.</li><li>Data-driven mindset: Comfortable using KPIs and metrics to track progress and communicate impact.</li><li>Strong communication and stakeholder management skills.</li><li>Lead initiatives to improve observability, automation, and operational efficiency for critical associate-facing applications.</li><li>Drive proactive monitoring and telemetry to reduce reactive firefighting and improve incident response.</li><li>Partner with engineering and business leaders to prioritize and resolve top issues impacting associate experience.</li><li>Implement automation and self-service capabilities to reduce manual intervention and accelerate resolution times.</li><li>Establish and track SLIs/SLOs to measure and improve reliability and performance.</li><li>Communicate progress and outcomes to senior leadership and stakeholders. </li></ul>Note: Fidelity will not provide immigration sponsorship for this position.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Principal, Systems Engineer

<h3>Job Description:</h3>Fidelity Enterprise Infrastructure is looking for a highly motivated individual to lead our Asset Management Technology (AM Tech) aligned Equity, FAMS, and High Income Support teams. In this role, you will be responsible for the Production Support of AM Tech’s advisor technology. In addition to strong technical competency, the position requires the ability to effectively manage a geographically diverse team, build and leverage partner relationships, and provide innovative thought leadership.The team comes from diverse technical backgrounds, and the responsibilities provide the opportunity for a variety of challenges. Ideal candidates will have a background in either software engineering or systems engineering with a desire to learn. We are looking for a Systems Thinking, Technology Leader who has helped teams scale through production insights, operational automation, developer guidance, real-time metrics, and automation.The Expertise You Have and The Skills You Bring <ul><li>Bachelor’s degree or higher in a technology related field (e.g. Engineering, Computer Science, etc.) required, Master’s degree a plus</li><li>10+ years of hands-on experience deploying and/or supporting highly distributed multi-tiered systems at scale</li><li>Hands-on experience with Public Cloud environments, preferably AWS and Azure. Certifications a plus.</li><li>Hands-on experience with container orchestration</li><li>Experience operating and implementing distributed &amp; highly concurrent service-based architectures, including microservices, containerized services, and/or serverless architectures</li><li>Thought leadership and an ability to plan and drive complex initiatives using agile principles</li><li>Able to understand a complex and global systems environment</li><li>Working knowledge of basic investment terms and practices is desirable</li><li>Familiarity with ITIL framework and/or Agile Project Management</li><li>Financial systems and trading systems knowledge</li><li>Ability to automate with various scripting languages (Python, Shell scripting, etc.)</li><li>Experience managing systems using infrastructure as code tools (IAM, ARM, Terraform, Chef)</li><li>Strong understanding across cloud infrastructure components (server, storage, network, data, and applications) to deliver end-to-end Cloud Infrastructure architectures and designs</li><li>Solid understanding of Cloud Computing and DevOps concepts including CI/CD pipelines</li><li>Hands-on Kubernetes skills and knowledge</li><li>Programming/development track record with a compiled/OOP-geared language like C# or Java and scripting/interpreted language experience like JavaScript/TypeScript or Python</li><li>Proven experience in maintaining scalability and resiliency of complex environment</li><li>Proven experience in implementing advanced observability practices and techniques at scale</li><li>Demonstrated ability to utilize modern monitoring tools (DataDog, Prometheus, Splunk)</li><li>Experienced in Instrumentation with systems skills on building and operating, monitoring, logging, alerting services of distributed systems at scale</li><li>Ability to triage, execute root cause analysis, and be decisive under pressure</li><li>Experience managing and interpreting large datasets using query languages and visualization tools</li><li>Proficient communication skills with an ability to reach both technical and non-technical audience</li><li>Ability to learn new software, method and practices and bringing them to our developers</li><li>Ability to work with a variety of individuals and groups, both in person and virtually, in a constructive and collaborative manner and build and maintain effective relationships</li></ul>The Value You Deliver<ul><li>Help define and execute a comprehensive reliability and observability strategy, ensuring that Fidelity’s systems are always available when our customers need them</li><li>Bring together technical, procedural, and financial data to reduce toil and increase efficiency</li><li>You will execute plans for technical standardization and process refinement within the engineering organization, especially for Site Reliability Engineers</li><li>Troubleshoot stack-wide engineering issues related to hardware, software, network, applications and cloud service providers</li></ul><h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Director, Systems Services and Support

<h3>Job Description:</h3>Strategic Advisors Technology (SAT) is looking for an experienced Analyst to work on one of Fidelity’s key strategic programs. Gathers requirements for new features or enhancements for Portfolio Management and Research and uses Oracle SQL for data analysis. Coordinates and runs User Acceptance Testing (UAT) sessions. Collaborates with the technology and business teams to deliver high quality solutions for business problems. Contributes to systems enhancements, using analysis and product owner practices across a global team. Executes analysis for medium-sized projects. Documents requirements, creates specifications and makes design recommendations for medium-sized projects. The TeamAs a Senior Systems Analyst on the team, you work in partnership with the Strategic Advisors business stakeholders, Squad team members, Product Area Leader to understand the product vision and challenges. From there, you’ll work with your technology counterparts to deliver innovative, cost effective, architecturally aligned, and timely solutions. By demonstrating and promoting Fidelity and Agile leadership principles, you sustain and evolve our innovative agile culture.Education and Experience: Bachelor’s degree (or foreign education equivalent) in Computer Science, Business Analytics, Engineering, Information Technology, Information Systems, Mathematics, Physics, or a closely related field and five (5) years of experience as a Senior Systems Analyst (or closely related occupation) performing complex analysis of software or cloud-based applications, using SQL, API, or Webservices (REST, JSON, or SOAP). Or, alternatively, Master’s degree (or foreign education equivalent) in Computer Science, Business Analytics, Engineering, Information Technology, Information Systems, Mathematics, Physics, or a closely related field and three (3) year of experience as a Senior Systems Analyst (or closely related occupation) performing complex analysis of software or cloud-based applications, using SQL, API, or Webservices (REST, JSON, or SOAP). Primary Responsibilities: <ul><li>Works with business partners and technology partners to identify, review, define, interpret, and clarify scope of work in terms of business and/or system requirements and processes. </li><li>Analyzes existing system functionality, leveraging data models and SQL queries. Reflects the findings in clear functional documentation. </li><li>Contributes to the analysis strategy for technology projects culminating in the creation of documentation to support project needs. </li><li>Recommends changes to existing systems design to achieve requirements and recommends designs for new systems based on requirements. </li><li>Documents objectives, use cases, requirements, and specifications. </li><li>Monitors documentation standards and best practices. </li><li>Recommends traceability improvements. </li><li>Establishes project plans for projects of moderate scope and works on multiple projects concurrently. </li><li>Works directly with the user community for project definition. </li><li>Communicates project plan information, objectives, and deliverables to the team. </li><li>Works on complex assignments and on multiple phases of a project. </li><li>Writes business cases for review. </li><li>Identifies and records risks, issues, dependencies, and assumptions in accordance with project standards. </li><li>Participates in the review and validation of Quality Assurance test plans to ensure requirements have been met.</li></ul>Skills and Knowledge: Candidate must also demonstrated expertise in the following:<ul><li>Financial services industry knowledge and experience vital, investment management and/or wealth management domain knowledge with a focus on Fundamental Research a plus</li><li>Thrive in a global, team-based environment!</li><li>Excellent written and verbal communication skills with business and technical team members across the organization</li><li>Willingness to dive in and understand code for analysis and support purposes</li><li>Able to understand the technology and software architecture of an application</li><li>Ability to take sophisticated features and break them into stories with well-defined business value and acceptance criteria</li><li>Managing product backlogs by capturing key initiative requirements with internal and external dependencies identified and communicated through collaborative tools – JIRA, Microsoft Word, and SharePoint, Confluence</li><li>Understanding current state and proposing software solutions based on system and data analysis using SQL Developer, TOAD, Postman, Insomnia, or Python; and maximizing the throughput of self-organized teams using Scrum Methodology and Agile principles. </li><li>Managing stakeholders with defined roadmaps supported by Risk, Assumptions, Issues, and Dependencies insights by delivering status reports.</li><li>Performing functional and user acceptance testing of stories using SQL Developer, TOAD, Postman, Insomnia, Kafka - Offset Explorer, and Datadog for data validation and debugging, JIRA Align.</li></ul><h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Senior Systems Analyst

<h3>Job Description:</h3>Are you interested in serving the needs of millions of customers by building the best-in-class platforms and capabilities that will enable Omni channel customer experiences in financial planning, investing, and retirement solutions? Our chapter comprises teams that work on a wide range of capabilities and platforms to enable experiences on Fidelity.com, Fidelity Mobile Apps etc. If you are product-aware engineer who is passionate, inquisitive, and responsible individuals to help us on our mission to build highly scalable platforms.The Purpose of Your RoleWe build and give to Fidelity’s platform. As a Softwre Engineer in Test, you will be an integral member of a dynamic team continuously improving our cloud deployment platform, automating all the things, in support of our rapidly expanding product portfolio. You’ll have the opportunity to own entire features from concept to deployment working on multi-functional teams, bring ideas to improve our products as well as develop your skills, learn new technologies and languages, and continue to learn. A highly motivated individual who work well in a synergetic, iterative, and fast-paced environment.The Expertise We’re Looking For<ul><li>Who is Passionate about technology and can navigate your way across complex and rapidly-changing landscapes by staying on top of the latest trends and thrive by sharing knowledge.</li><li>Are a creator, a doer, and a game-changer who will help us tackle real-life problems and meet real customer needs. You’ll be helping us build things, taking an idea, and creating rapid prototypes that are shippable and learn from real-life feedback.</li><li>Are a self-starter, who actively challenges status-quo, is curious and not afraid to ask Why and What if?</li><li>Understands the importance of cycle time and use CI/CD practices, tools to rapidly deploy changes to customers while minimizing risk using practices like A/B tests, blue-green deployments, and feature toggles</li><li>Have a mentality of test first development and are experienced in modern test frameworks. We believe testing and that quality is everyone’s job.</li><li>Are data-driven and can measure, collect and use data to make decisions. We understand the value of intuition and the need to balance decisions accordingly.</li><li>Have strong communication skills and technical expertise to drive and participate in significant discussions.</li></ul>The Skills You Bring<ul><li>Understand and analyze the business requirement based on provided wireframes and user stories, design and build effective test strategy and test cases that include unit, integration, load and functional tests.</li><li>Apply elicitation techniques, utilize various modeling such as process modeling, data modeling, system modeling, example mapping, to gather information at the right level of detail and scope to represent all of the stakeholder’s needs.</li><li>Create functional &amp; Regression automation script using Selenium, Cucumber, Java, JavaScript, Cypress and Playwright for the UI component and API automation suite using Java REST Assured, JMeter, Swagger &amp; Postman.</li><li>Knowledge/expertise in Test Automation pyramid, Service Virtualization, Accessibility Test &amp; Mutation Testing</li><li>Integrate the tests maintained in GitHub with Continuous Integration and Continuous Delivery pipeline using Jenkins with an Acceptance Test-Driven development (ATDD) approach.</li><li>Updating and maintaining various test artifacts in the Test Automation Framework depending on the changes required.</li><li>Perform automation testing of event streaming service using Kafka Clients.</li><li>Perform extensive System Integration, End to End and performance testing of applications developed in Angular and Node.js.</li><li>Work in an agile environment with 2-week sprint cycles that consist of sprint planning, daily scrums, sprint review and retrospective.</li><li>Create QA automation stories, subtasks and track issues in JIRA to ensure fulfillment of all the acceptance criteria of the Sprint user stories.</li><li>Strategize quality optimally with engineering teams, mentor and guide teams' testing activities.<a href="http://www.fidelitytalentsource.com" target="_blank">www.fidelitytalentsource.com</a></li><li>Perform both black box and white box testing of Client's internal and customer-facing applications by analyzing applications and requirements and designing and executing test cases.</li><li>Work with QA team members, software developers, system and database administrators to trouble-shoot test failures in the various test environments including trouble-shooting database issues using SQL queries, reviewing web server and application server logs etc.</li><li>Create and maintain test cases in Test case management tools like Xray with JIRA integration in place.</li><li>Identifying the performance testing plans and approaches to track the application performances in different network speeds using various tracking tools.</li><li>· Own the testing strategy, participate in the application design efforts, and design reviews.</li><li>Contribute to improving engineering practices in the areas of BDD, ATDD and CI/CD.</li><li>Engage in working with a global team of developers in leading standard methodologies for software testing.</li><li>Good Understanding of Responsive testing to ensure web applications renders and functions correctly across various devices, screen sizes, and orientations.</li><li>How Your Work Impacts the Organization</li><li>We believe that diversity in background and experience will cultivate an inclusive and engaging work environment for our employees. This ultimately enables us to deliver a better product for our customers.</li><li>Being technically competent is only telling half the story. We believe that delivering the best possible customer experience requires an artful blend of human ingenuity and technology. While we value smart technologists, we are fanatics about our culture that promotes autonomy and leadership at all levels. People who are great cultural fits demonstrate curiosity to learn, are unafraid to break things, step up and take the lead, take ownership of their projects, and thrive by sharing knowledge.</li></ul>Our culture code is simple<ul><li>We share knowledge to empower and connect everyone</li><li>We live outside our comfort zone.</li><li>We believe life is too short to not love what you do</li><li>We know amazing people create phenomenal opportunities</li><li>We are customers.</li><li>We favor autonomy and take ownership</li></ul><h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Software Engineer in Test

<h3>Job Description:</h3>The TeamFidelity's Workplace Investing (WI) Digital Platforms Technology team designs, develops, implements, and supports WI’s suite of Digital applications. We are passionate about delivering innovative solutions that exceed our customer’s needs. We embrace diversity of thought and experience. Our team thrives with a steadfast dedication to innovation which promotes a culture of continuous improvement and significant product advancement. This is a fast-paced technology group that adopts modern technologies to build powerful tools and deliver an outstanding end user experience.The Expertise You Have<ul><li>Excellent leadership, communication, presentation, facilitation, and influencing skills</li><li>Demonstrated ability leading and developing technology associates</li><li>Proven experience leading cross functional development teams</li><li>Robust critical thinking and problem-solving skills coupled with a growth mentality and a desire to collaborate effectively with key business and technology partners across the company</li><li>Ability to work in an unstructured environment and to deal well with ambiguity</li><li>Experience working in an Agile software development framework</li><li>Bachelor's degree in MIS/Computer Science or related field</li></ul>The Skills You Bring<ul><li>You have great communication and influencing skills and can foster a fun, collaborative and energetic team environment</li><li>You build a culture where the team can achieve their best results by providing continuous coaching, real-time feedback and development opportunities.</li><li>You can see the 'big picture' impact of small decisions made in the present and are able to influence and empower others to do the same</li><li>Your role requires you to understands organizational dynamics and lead confidently through others</li></ul>The Value You Deliver<ul><li>Lead a Full Stack Engineering development team, (including hiring, performance assessments) and mentor the team to their full potential</li><li>You will help champion and drive development standards to improve quality, efficiency, and consistency</li><li>Work with scrum masters and product owners to plan releases and coordinate development activities</li><li>Ability to collaborate with technology and business partners across Fidelity to provide strategic input into the long-term direction and roadmaps</li><li>Ability to learn quickly, be flexible, adapt and strive to excel in a fast paced, changing environment</li><li>Ability to be highly organized, very responsive, and committed to quality and high standards</li></ul>How Your Work Impacts the OrganizationOur goal within WI Digital Platforms is to build a user experience that delights our customers, anticipates their needs and matches services or solutions to support effective decision making. The Director sets direction across the development teams through hands-on leadership. You will be responsible for leading the development of high performance, responsive user interfaces.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Director, Full Stack Engineering

<h3>Job Description:</h3><h3>Software Engineer – Digital Experience</h3>Are you interested in serving the needs of millions of customers by building the best-in-class digital experience that helps them in financial planning, investing, and retirement solutions? Our chapter comprises teams that work on desktop applications and platforms like Active Trader Pro®. We're looking for product-aware engineers who are passionate, inquisitive, and responsible individuals to help us on our mission to deliver the best user experience to our customers.The Purpose of Your RoleOur teams build and contribute to Fidelity’s digital presence. As a desktop developer, you will help us build the desktop user experience and the underlying platforms needed to support our digital presence. You’ll work on building end to end features as part of our autonomous, cross functional teams. You’ll have the opportunity to contribute to own entire features from concept to deployment working on cross-functional teams. You'll have the opportunity to contribute ideas to improve our products as well as develop your skills, learn new technologies and languages, and continue to learn. We're looking for highly motivated individuals who work well in a collaborative, iterative, and fast-paced environment.The Expertise We’re Looking For You have a passion for technology and can navigate your way across complex and rapidly-changing landscapes by staying on top of latest trends and thrive by sharing knowledge.Are a creator, a doer, and a disruptor who will help us solve real-life problems and meet real customer needs. You’ll be helping us build things, taking an idea, and creating rapid prototypes that are shippable and learn from real-life feedback.Are comfortable to be a self-starter, who actively challenges status-quo, is curious and not afraid to ask 'Why' and 'What if'?Are experienced with the tools of the trade including a variety of modern programming languages and frameworksCare about cycle time and use CI/CD practices, tools to rapidly deploy changes to customers while minimizing risk using practices like A/B tests, blue-green deployments, and feature togglesStay on top of Algorithms, Data Structures and Design Patterns and love the challenge of building highly scalable systems that can support thousands of transactions/sec.Have a mindset of test first development and are experienced in modern test frameworks. We believe in testing and that quality is everyone’s job.Are data-driven and can measure, collect and use data to make decisions. We understand the value of intuition and the need to balance decisions accordingly.Have strong communication skills and technical expertise to drive and participate in meaningful discussions.The Skills You Bring<ul><li>Strong knowledge of HTTP based APIs, Networking and how the internet works.</li><li>Strong .Net/C# based applications expertise desired</li><li>Strong experience with application frameworks</li><li>Experience with Azure DevOps or GitHub repository/pipelines &amp; tools</li><li>Experience with performance tuning &amp; memory utilization of desktop applications</li><li>Comfortable with Visual Design &amp; Rapid Prototyping</li><li>Expert at one IDE of choice (Visual Studio, WebStorm)</li><li>Unit testing &amp; Automation Tools/Frameworks (MS Unit, NUnit, xUnit)</li><li>API Design &amp; Development, MicroServices Architecture.</li><li>DevOps, Automated Testing and Continuous Delivery</li></ul>How Your Work Impacts the OrganizationWe believe that diversity in background and experience will foster an inclusive and engaging work environment for our employees. This ultimately enables us to deliver a better product for our customers.Being technically competent is only telling half the story. We believe that delivering the best possible customer experience requires an artful blend of human ingenuity and technology. While we value smart technologists, we are fanatics about our culture that promotes autonomy and leadership at all levels. People who are great cultural fits demonstrate curiosity to learn, are unafraid to break things, step up and take the lead, take ownership of their projects, and thrive by sharing knowledge.<h3>Our culture code is simple</h3><ul><li>We share knowledge to empower and connect everyone</li><li>We live outside our comfort zone.</li><li>We believe life is too short to not love what you do</li><li>We know amazing people create great opportunities</li><li>We are customers.</li><li>We favor autonomy and take ownership</li></ul><h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Principal Software Engineer (.NET, C#, XAML)

<h3>Job Description:</h3>The RoleAre you prepared to guide a top-tier cloud engineering team in our ambitious Cloud journey at Fidelity Investments? As a Director of Cloud Engineering, you will be in charge, navigating and overseeing technical complexities while guiding teams in an Agile setting. Your proficiency will be essential in introducing new technologies using AWS to create secure, scalable solutions. Join us in Westlake, TX, and assist in constructing platforms that will shape the future!Primary Responsibilities:<ul><li>Deploying innovative technologies through Cloud-based infrastructures such as AWS.</li><li>Leading a team of 10+ cloud engineers to build platforms and solutions that support Fidelity Wealth’s Cloud journey.</li><li>Offering advice on developing secure, scalable solutions within an Agile/Scrum framework.</li><li>Bringing to bear strategic backlog and prioritization decisions related to Cloud Platform Engineering.</li><li>Crafting, developing, and modifying complex software systems using cloud-native open-source technologies.</li><li>Leading all aspects of the technical implementation of cross-divisional or companywide cloud components.</li></ul>The Expertise and Skills You BringYour ability to research and recommend new technologies will drive our strategic direction. You should be adept at developing IT processes and procedures, modifying existing software for improved performance, and analyzing user needs to determine the feasibility of builds.Required Skills and Experience:<ul><li>Bachelor's degree or equivalent experience in Computer Science or related field (preferred).</li><li>Vast background in Cloud Engineering, specifically focusing on AWS and Kubernetes.</li><li>Proven leadership in managing technical teams and projects.</li><li>Expertise in developing cloud-native solutions using containerization technologies like Docker and Kubernetes.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and collaboration abilities.</li></ul>The TeamWe are a top player in innovation, with an unwavering dedication to our clients and their financial well-being. Our team is committed to enhancing the organization’s capacity to leverage the public cloud for addressing business challenges. We collaborate across functions to find opportunities for organization-wide technology projects and offer mentorship, training, and mentoring to support career growth. Come onboard and become a part of a diverse workforce dedicated to inclusivity and teamwork.Fidelity is not providing immigration sponsorship for this position.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Director of Cloud Engineering

<h3>Job Description:</h3><h3>The Role</h3>The Digital Marketing Team, within Fidelity Institutional Business Enablement Technology (FIBET), is seeking a skillful, upbeat Systems Analyst. This role requires a self-starter who can champion collaboration and cultivate a close partnership with business and the development teams to help craft and implement solutions on both client and server-side technologies.<h3>The Expertise We’re Looking For</h3><ul><li>5+ years of Systems Analysis experience</li><li>Demonstrated expertise interviewing and extracting high quality business requirements from stakeholders using the Agile scrum methodology</li><li>Confidence in SQL skills</li><li>Excellent analytical, reporting and problem-solving skills, including strong judgement, issues management and problem analysis techniques</li><li>Excellent interpersonal, relationship management and facilitation skills</li><li>Demonstrated ability to effectively balance multiple tasks and priorities in a fast-paced environment</li><li>Excellent verbal and written communication skills with attention to detail</li><li>Financial services experience is a benefit</li></ul><h3>The Skills You Bring</h3><ul><li>Robust critical thinking skills coupled with a desire for growth, to learn and to engage with peers in technical and design discussions</li><li>Ability to apply a long-term mentality to help produce scalable, maintainable solutions</li><li>Strong analytical skills and ability to solve issues and work through ambiguous situations by making timely decisions based on facts, knowledge, experience, and judgment</li><li>Facilitating requirements elicitation sessions with business partners and be the active driver in the backlog refinement process</li><li>Encouraging Agile methodologies</li><li>Communicating effectively to influence team members and external groups, including navigating the organization to effectively accomplish tasks</li><li>Passion to provide mentoring support on development standards to other analysts within the wider FIBET team</li><li>Desire to provide outstanding product support at all stages, including on-call support, when necessary</li></ul><h3>How Your Work Impacts The Organization</h3>The Fidelity Institutional business is embarking on a multi-year strategic initiative to bolster the digital experience and enhance security capabilities for our customers.<h3>Company Culture</h3>At Fidelity, you can find it all here. We reward results-oriented, hardworking individuals with an environment that champions diversity, partnership and collaboration while encouraging innovative ideas and fresh thinking. We recognize the value that employees’ individual differences can add to the forward-thinking and strong future of our company.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Principal Systems Analyst

6 Month Contract - Merrimack, NH The Associate End User Support Specialist position provides end-user technology support for the Fidelity Investments Merrimack NH location. Fidelity has over 70,000 associates across multiple US locations. This job role is 100% onsite and the support ratio is 1000 associates to 1 End User Support role. This support role provides basic technology support for laptop hardware and accessories including boxing and unboxing equipment to ship to users, replacing broken equipment, configuring laptops for deployment and other related tasks. Responsibilities: <ul> <li> Support and maintain fleet of laptops, monitors, cameras, docking stations, printers, telephony. </li> </ul> <ul> <li> Configure workstations for new users and upgrades existing equipment and software. </li> </ul> <ul> <li> Configuration/reconfiguration of hardware, including workstations and printers. </li> </ul> <ul> <li> Work closely with peers and team members to quickly resolve issues. </li> </ul> <ul> <li> Perform routine deskside surveys to ensure all work locations are setup with the standard equipment. </li> </ul> <ul> <li> Work in a change-controlled environment </li> </ul> <ul> <li> Adhere to internal reporting processes, logistics processes and escalation procedures that fall under internal Audit controls. </li> </ul> <ul> <li> Accommodate rapidly changing requirements and non-standard requests once approved. </li> </ul> <ul> <li> Meet Service Level Targets - Timely and accurate execution of service requests &amp; incident tickets.? Minimum 8 tickets per day – Incidents ticket closure targets 75% 1st day, 90% 3rd day, 100% 10 day for all service requests </li> </ul> <ul> <li> Deliver outstanding Customer Service by utilizing a high level of interpersonal skills to understand the problem, implement solutions, and provide closure to end-user's issues. Customer Satisfaction Target is a 4.7 out of 5 based on customer surveys </li> </ul> Skills and Knowledge: <ul> <li> Basic support knowledge for hardware and software on Windows OS &amp; MAC IOS devices </li> </ul> <ul> <li> Properly prioritize daily activities and manage time appropriately - Maximize daily activities to gain maximum customer benefit </li> </ul> <ul> <li> Good written and verbal communication skills </li> </ul> <ul> <li> Ability to think independently, organize, prioritize, multitask and execute on assignments </li> </ul> <ul> <li> Exhibits positive attitude, works well with other team members, business partners, can do attitude </li> </ul> Education and Experience <ul> <li> Associate degree or trade school preferred. Some experience preferred </li> </ul>

Fidelity TalentSource

End User Technician

Systems Analyst Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Systems Analyst in Smithfield, RI! The FI Data Solutions team is looking for a highly motivated Systems Analyst to join one of our agile development squads to provide analytical excellence in building and maintaining data in enterprise database platforms. The data infrastructure is going through significant growth, and this is an opportunity to take a leading role in shaping FI capability in this area. The work involves gathering requirements, data analysis, solution design and production rollout activities on data lakes. The Expertise and Skills You Bring <ul> <li>8+ years of experience on business critical, enterprise-wide data applications </li><li>Excellent critical thinking skills </li><li>Excellent soft skills that allow you to gather the requirements from the business partners for database / data projects </li><li>Document objectives, use cases, requirements, and specifications with respect to data </li><li>Work with the squad lead (product owner), developers and with other squads and participate in design discussions </li><li>Ability to convey the technical needs to non-technical members </li><li>Strong data analysis skills that allow you to research and document the existing and future systems </li><li>Must have strong SQL and/or Python skills </li><li>Experience working on ETL projects </li><li>You are familiar with database design concepts and worked on a various database platforms such as Oracle, Snowflake, AWS S3 etc. </li><li>Experience in Agile methodologies (Kanban and SCRUM) is a plus </li><li>Proven ability to deal with ambiguity and work in fast paced environment </li><li>Excellent interpersonal and communication skills </li><li>Excellent collaboration skills to work with multiple teams </li></ul> Please see pay rate for the work location of Rhode Island only: $55 to $86 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. Dynamic Working Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. Company Overview Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. Information about Fidelity Investments At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

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