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AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?Effective Date 	 Active						Job Code: Job Title Customer Relations Specialist II			 Division/Business Unit	 After-Sales Reports To	 Customer Relations Manager Work Location	 Corporate Headquarters Position Summary: AutoNation, the nation’s largest and most admired Dealership group, is in an exciting phase of innovation and growth. We are looking for a Customer Relations Specialist II (CRS) to join our exciting and expanding team! AutoNation’s Customer Relations Operation (CRO) is located in the Fort Lauderdale, FL corporate office. We are enthusiastic about serving customers, continuous improvement, and providing excellent service. This mission is central to how each member approaches their work. The team culture is collaborative, inclusive, and energetic. We enjoy contributing to the company’s continued success. As a Customer Relations Specialist II (CRS), you will manage and resolve inquiries from both external and internal customers, as well as marketing partners, across all AutoNation stores and businesses. This role involves addressing a wide range of cases, including complaints, product issues, and general information requests. The CRS position requires advanced skills in managing complex issues and de-escalating situations while maintaining a calm and professional demeanor. CRS agents are key representatives of the company, handling all business-related inquiries and being well-versed in company policies and procedures to provide effective customer assistance. They also collaborate closely with General Managers, Market Presidents, and the Executive Legal Department. In this role, the CRS acts as a customer advocate, conducting thorough research and applying solid business judgment to provide effective solutions. Specialists use various resources and tools to efficiently resolve cases and ensure exceptional customer experiences. The CRS must be a skilled and professional communicator with experience engaging through Phone, Direct Mail, Email, Google Reputation, and Social Media channels. This role offers high visibility and regular interaction with store operations, executives, and corporate support functions. Success in this position involves meeting production goals, maintaining accurate documentation, and consistently executing standard processes, all of which are key areas of performance evaluation Job Responsibilities: •	Proactively deliver exceptional service in response to inbound customer inquiries related to vehicle purchases, service or repair issues, program offers, campaigns, sponsorships, and vendor-related matters. •	Act as a liaison between customers, store operations, and corporate support functions to research and resolve inquiries or complaints. •	Follow all standard call management procedures, complete necessary call documentation, and maintain accurate database records for assigned cases. •	Manage up to 20 new mildly complex email inquiries and/or complaints daily, ensuring a high standard of service. •	Address mildly complex executive cases daily, working directly with the Legal Department, General Managers, and Market Presidents to resolve issues effectively. •	Forward all lawsuits and pursuit demand letters to the Legal Department promptly. •	Address all non-legal demand letters promptly. •	Investigate and address all Better Business Bureau complaints and inquiries. •	Guide General Managers on mildly complex issues to prevent escalation to the corporate office, including legal releases. •	Collaborate with the Shared Service Center to process escalated warranty cancellations. •	Handle customers opt-out requests via phone and email. •	Monitor and manage shared email inboxes. •	Prepare and present weekly reports on case types using Excel. •	Perform other duties as assigned. Qualifications (Mandatory) •	Undergraduate degree in business or a related field of study •	3-5 years of Customer Relations experience (Automotive exposure preferred) •	3-5 years of experience handling complex and escalated customer complaints •	Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook) applications •	Proficient user of all major social media platforms (Facebook, Twitter, LinkedIn, etc.) •	Exceptional verbal, business writing, and social media communications capabilities •	Demonstrated problem-solving, time management, organizational and documentation skills. •	Understanding of the automotive industry. Skills: •	Ability to think critically when faced with a problem or task. •	Ability to demonstrate genuine courtesy, diplomacy, and empathy. •	Ability to work proactively and develop and maintain productive working relationships. •	Ability to maintain confidentiality and demonstrate good judgment and critical thinking. •	Ability to manage multiple tasks simultaneously in a fast-paced and dynamic environment. •	Ability to provide a written final communication to deny claims on behalf of the corporate office. •	Ability to conduct a thorough investigation with the appropriate parties involved. •	Ability to share confidential information appropriately based on claims received from associates.Job Responsibilities:· Proactively deliver exceptional service in response to inbound customer inquiries related to vehicle purchases, service or repair issues, program offers, campaigns, sponsorships, and vendor-related matters.· Act as a liaison between customers, store operations, and corporate support functions to research and resolve inquiries or complaints.· Follow all standard call management procedures, complete necessary call documentation, and maintain accurate database records for assigned cases.· Manage up to 20 new mildly complex email inquiries and/or complaints daily, ensuring a high standard of service.· Address mildly complex executive cases daily, working directly with the Legal Department, General Managers, and Market Presidents to resolve issues effectively.· Forward all lawsuits and pursuit demand letters to the Legal Department promptly.· Address all non-legal demand letters promptly.· Investigate and address all Better Business Bureau complaints and inquiries.· Guide General Managers on mildly complex issues to prevent escalation to the corporate office, including legal releases.· Collaborate with the Shared Service Center to process escalated warranty cancellations.· Handle customers opt-out requests via phone and email.· Monitor and manage shared email inboxes.· Prepare and present weekly reports on case types using Excel.· Perform other duties as assigned.Qualifications (Mandatory)· Undergraduate degree in business or a related field of study· 3-5 years of Customer Relations experience (Automotive exposure preferred)· 3-5 years of experience handling complex and escalated customer complaints· Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook) applications· Proficient user of all major social media platforms (Facebook, Twitter, LinkedIn, etc.)· Exceptional verbal, business writing, and social media communications capabilities· Demonstrated problem-solving, time management, organizational and documentation skills.· Understanding of the automotive industry.Skills:· Ability to think critically when faced with a problem or task.· Ability to demonstrate genuine courtesy, diplomacy, and empathy.· Ability to work proactively and develop and maintain productive working relationships.· Ability to maintain confidentiality and demonstrate good judgment and critical thinking.· Ability to manage multiple tasks simultaneously in a fast-paced and dynamic environment.· Ability to provide a written final communication to deny claims on behalf of the corporate office.· Ability to conduct a thorough investigation with the appropriate parties involved.· Ability to share confidential information appropriately based on claims received from associates.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Customer Relations Specialist II

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The Brand Manager will play a vital role in overall brand strategy and go to market campaigns that support all AutoNation products &amp; services. This individual will be responsible to managing multiple working relationships within and outside of the organization as they work to ensure all internal and external communications align with overall brand strategy, look and feel.Organizational Relationships: The Manager, Brand will report directly to the Sr. Director, Brand and establish and nurture strong relationships with marketing leads, ensuring seamless collaboration and synergy in implementing brand initiatives. Additionally, this individual will actively engage with cross-functional departments including Operations, HR, and other key stakeholders across the organization. Job Responsibilities: •&nbsp;&nbsp; &nbsp;Manage a comprehensive brand strategy aligned with our company's vision, values, and business goals.&nbsp; •&nbsp;&nbsp; &nbsp;Continually refine and evolve our brand positioning to remain relevant and competitive in the market. •&nbsp;&nbsp; &nbsp;Define and communicate the brand's purpose, values, and mission to internal and external stakeholders. •&nbsp;&nbsp; &nbsp;Maintain an understanding of market trends, consumer insights, and competitive landscapes to refine and enhance the brand's positioning. •&nbsp;&nbsp; &nbsp;Collaborate with cross-functional departments to ensure AutoNation’s business goals are represented and aligned within marketing efforts. •&nbsp;&nbsp; &nbsp;Facilitate monthly cross-functional planning meetings, ensuring deliverable timelines are met across teams. •&nbsp;&nbsp; &nbsp;Ensure brand consistency across all platforms. •&nbsp;&nbsp; &nbsp;Demonstrate and advocate company vision, mission, and values. Adhere to company policies and procedures. •&nbsp;&nbsp; &nbsp;Manage relationships with agencies, ensuring SLAs and allocated budgets are maximized. Qualifications: •&nbsp;&nbsp; &nbsp;Bachelor’s degree in marketing, Business Administration, or a related field. MBA is a plus. •&nbsp;&nbsp; &nbsp;Proven experience in automotive marketing or related industries, with a focus on marketing strategy development and execution. •&nbsp;&nbsp; &nbsp;Strong grasp of branding principles, market trends, and consumer behavior. •&nbsp;&nbsp; &nbsp;Must have experience managing multiple tasks and projects simultaneously, prioritize workload effectively, and thrive in a dynamic and complex environment. •&nbsp;&nbsp; &nbsp;Demonstrated ability to build and maintain strong relationships with internal and external stakeholders. •&nbsp;&nbsp; &nbsp;Exceptional communication and presentation skills, both written and verbal. Capable of inspiring and guiding cross-functional teams. •&nbsp;&nbsp; &nbsp;Experience with market research, competitive analysis, and customer insights to drive product planning and decision-making. •&nbsp;&nbsp; &nbsp;Strategic thinker with a creative approach to problem-solving. •&nbsp;&nbsp; &nbsp;Familiarity with automotive industry trends and best practices is preferred. •&nbsp;&nbsp; &nbsp;Must meet company’s requirements for employment. Physical Requirements: •&nbsp;&nbsp; &nbsp;Business travel (up to 30%) •&nbsp;&nbsp; &nbsp;Standard office environment<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Brand Strategy & Creative Manager

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The Internal Audit Analytics Manager is responsible for execution of operational and financial control audit projects across the entire company. The Audit Manager will work closely with Corporate, Region and Shared Service Center finance team management.Job Responsibilities:<ul><li>Lead, risk assess, plan, execute and report on all aspects of audit projects</li><li>Evaluate internal control environments including people, processes and technology</li><li>Analyze, test and evaluate large data files</li><li>Utilize technology resources to perform data analytics to identify unusual trends or practices</li><li>Identify and investigate irregular transactions or business practices</li><li>Write audit reports and present reports to Senior Management</li><li>Remain current with accounting and operating policies and accounting systems</li><li>Build and maintain effective professional relationships within Company to assure a strong working knowledge of current business issues and risks</li></ul>Mandatory Qualifications:<ul><li>Certified Public Accountant or equivalent</li><li>4 to 7 years public accounting or equivalent</li><li>BS in Accounting or comparable</li><li>Strong verbal and written communication skills</li><li>Strong analytic and data analysis skills</li><li>Demonstrated ability to perform technology-based data mining and analytics</li><li>High degree of personal and professional integrity and maturity</li><li>Willingness to travel (approximately 15%)</li><li>Ability to successfully function with remotely located supervisors</li><li>Ability to work in a highly dynamic, visible and challenging position without day-to-day supervision</li><li>Ability to readily move into other Corporate, Region or SSC finance positions for career development</li><li>High proficiency in Microsoft Word, Excel, PowerPoint, Access</li></ul>Preferred Qualifications:<ul><li>Automotive retail audit experience</li><li>Master’s Degree and/or MBA</li><li>Fraud or forensic investigative experience</li><li>HFM/Essbase/PeopleSoft Systems experience</li><li>ADP DMS / Datawarehouse experience</li><li>Python/Tableau/Power BI - intermediate skills</li></ul>Exciting Benefits and Perks Await You:Competitive compensation and 401k matchingEnjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGearAccess amazing deals and discounts through YouDecide, a website with offers from top providers and retailersJoin our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwideAutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Internal Audit Analytics Manager

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?This position is responsible for collecting and resolving active customer accounts that have become delinquent. This position reports to the Collections Supervisor. This individual will primarily interact with delinquent customers, third party references or contacts, and repossession agencies assigned to recover vehicles on delinquent accounts. This individual also interacts internally with other AN Finance department in the course of arranging repossessions, delinquency management, and loss (charge off) administration. The successful candidate is self-directed in work prioritization and demonstrates superior judgment-making ability within the scope of the position’s areas of responsibility. The associate will perform all duties in accordance with AN Finance policies and procedures and all state and federal regulations. This position requires working a variable schedule, which will include late evening and occasional weekends, as directed by management. The compensation for this position includes a potential monthly bonus based on delinquency, roll rates, and net losses.<ul><li>Handle inbound/outbound collection calls in a professional manner.&nbsp; Reviews open accounts for collection efforts.&nbsp; Maintains good customer relations with borrowers, and effectively solves problems in an effort to resolve account delinquency and prevent losses.&nbsp; Identifies issues attributing to account delinquency and review with supervisor as needed.</li><li>Make outbound contact attempts with delinquent customers by telephone, email, chat, and texting to negotiate acceptable payment arrangements with delinquent customers.</li><li>Collect customer payments in accordance with payment due dates.&nbsp; Provide timely follow-up on payment arrangements.&nbsp; Follow and maintain policies and procedures in all aspects of the position.&nbsp;</li><li>Handle inbound contacts from customers involving a variety of issues, including delinquent payments and general inquires.&nbsp;</li><li>Negotiates account resolution and accurately input and document actions within the collections system, while maintaining company performance and productivity standards.&nbsp; Maintain and update customer demographic and employment information on a regular basis.&nbsp;</li><li>&nbsp; Perform skip-tracing activity on delinquent accounts for potential leads on customer or vehicle location.</li><li>Maintain or exceed production standards as established by management for accounts worked, conversion rate, kept rate, dollars collected, % now due, delinquency, roll rates and net losses.</li><li>Escalates risk issues to management, as appropriate.</li><li>Essential Knowledge, Skills and Licenses</li><li>Excellent verbal and written communications skills with the ability to communicate and present complex issues in a clear, accessible and impactful manner.</li><li>Must demonstrate superior listening skills</li><li>Proficient in the use of computer systems, including loan servicing systems, Strong skip-tracing techniques, including proficiency in the utilization of external data sources.</li><li>Thorough understanding of state and federal laws applicable to debt collection, including the Fair Debt Collection Practices Act.</li><li>Ability to organize various tasks and prioritize workloads while managing to deadlines.</li><li>Self-motivated, comfortable working independently, with strong attention to detail.</li><li>Bilingual in English and Spanish is preferred but not required.</li></ul>Education and/or Experience<ul><li>High school degree or GED is required.</li><li>Previous experience in the consumer financial services industry is preferred but not required, and automobile financing experience is preferred but not required.</li><li>3 years consumer debt collection and skip tracing experience</li></ul>Machines, Office Equipment and Software<ul><li>Web navigation and/or web-based software applications.</li><li>Personal computer: Microsoft Word, Excel, Power Point and Outlook.</li><li>10-key calculator and QWERTY keyboard skills.</li><li>Copier, faxing &amp; other general office equipment.</li></ul>Physical Demands<ul><li>Continuous use of personal computer/monitor/keyboard.</li><li>Physical Demand: None. Amt./Frequency: N/A</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Loan Counselor I

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The Associate to Mid-Level Network Engineer is responsible for maintaining, troubleshooting, and improving our network infrastructure. This role involves working with various networking technologies and security protocols to ensure optimal network performance and reliability. The incumbent will collaborate with IT and security teams to support business continuity and network efficiency.Organizational Relationships: •&nbsp;&nbsp; &nbsp;Directly reports to the VP, Technology Operations • IT Operations •&nbsp;&nbsp; &nbsp;Interacts with internal teams such as IT support, cybersecurity, and infrastructure teams. •&nbsp;&nbsp; &nbsp;Works with external vendors and service providers to resolve network issues and implement solutions. Job Responsibilities: 1.&nbsp;&nbsp; &nbsp;Network Monitoring &amp; Troubleshooting (50%) - Monitor network performance, troubleshoot issues, and implement necessary fixes to ensure uptime and reliability. This includes handling support tickets, as well as conducting proactive and preemptive maintenance.2.&nbsp;&nbsp; &nbsp;Network Administration (15%) - Assist in the design, implementation, and maintenance of network infrastructure including routers, switches, firewalls, and wireless systems. 3.&nbsp;&nbsp; &nbsp;Security Management (15%) - Configure and maintain network security protocols, including VPNs, firewalls, and intrusion detection systems.4.&nbsp;&nbsp; &nbsp;Documentation &amp; Compliance (10%) - Maintain and update documentation related to network configurations, processes, and troubleshooting procedures. 5.&nbsp;&nbsp; &nbsp;Connectivity Support (5%) - Support LAN/WAN environments and ensure secure connectivity between offices, data centers, and remote locations.6.&nbsp;&nbsp; &nbsp;Industry Research &amp; Upgrades (5%) - Stay updated with industry best practices and emerging technologies in network engineering. Qualifications: •&nbsp;&nbsp; &nbsp;Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience). •&nbsp;&nbsp; &nbsp;Experience: 2-5 years of hands-on experience in network engineering or IT infrastructure. •&nbsp;&nbsp; &nbsp;Certifications (Preferred): CCNA, CCNP. •&nbsp;&nbsp; &nbsp;Technical Skills: o&nbsp;&nbsp; &nbsp;Proficiency in configuring and managing Cisco, Palo Alto, Aruba Wireless, or similar networking equipment. o&nbsp;&nbsp; &nbsp;Proficiency in configuring and managing SD-WAN environments. Palo Alto Prisma/CloudGenix Preferred. o&nbsp;&nbsp; &nbsp;Understanding of networking protocols such as TCP/IP, ARP, VLANs, VPN, BGP and MPLS. o&nbsp;&nbsp; &nbsp;Experience with network monitoring tools (e.g., Wireshark, PRTG, Solarwinds). o&nbsp;&nbsp; &nbsp;Knowledge of cybersecurity principles, including firewalls, and endpoint security. o&nbsp;&nbsp; &nbsp;Experience with cloud networking (AWS, Azure) is a plus. •&nbsp;&nbsp; &nbsp;Soft Skills: o&nbsp;&nbsp; &nbsp;Strong problem-solving and analytical skills. o&nbsp;&nbsp; &nbsp;Ability to work independently and collaboratively in a team environment. o&nbsp;&nbsp; &nbsp;Effective communication skills for technical and non-technical stakeholders. o&nbsp;&nbsp; &nbsp;Must meet company’s requirements for employment. o&nbsp;&nbsp; &nbsp;Valid in-state driver’s license and maintain an acceptable, safe driving record. Next Possible Position: •&nbsp;&nbsp; &nbsp;Network Engineer •&nbsp;&nbsp; &nbsp;Senior Network Engineer •&nbsp;&nbsp; &nbsp;Team LeadPhysical Requirements: •&nbsp;&nbsp; &nbsp;Occasional travel may be required for on-site support. •&nbsp;&nbsp; &nbsp;Ability to lift and install network equipment up to 25 lbs. •&nbsp;&nbsp; &nbsp;May require prolonged periods of sitting and working on a computer.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Network Engineer

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?AutoNation, the nation’s largest and most admired Dealership group, is in an exciting phase of innovation and growth. We are looking for an entry level Customer Relations Specialist I (CRS) to join our exciting and expanding team! AutoNation’s Customer Relations Operation (CRO) is located in the Fort Lauderdale, FL corporate office. We are enthusiastic about serving customers, continuous improvement, and providing excellent service. This mission is central to how each member approaches their work. The team culture is collaborative, inclusive, and energetic. We enjoy contributing to the company’s continued success. The Customer Relations Specialist (CRS) handles and resolves inquiries from both external and internal customers. AutoNation Serving over 300 locations across 20 states, and the CRS team represents the company's front line. They address a variety of cases, from general information requests to product concerns and minor complaints. This role requires strong problem-solving skills to manage moderately complex issues, deescalate conflicts, and consistently maintain a calm, professional demeanor. The CRS serves as a customer advocate, conducting thorough research and applying strong business judgment to offer effective solutions. CSRs are skilled in utilizing various resources and tools to resolve cases efficiently and provide outstanding customer experience. These tools may include platforms such as AutoNation.com, Help Desk, eLeads, Customer 360, and BPMS for addressing cases and responding to general inquiries. The Specialist is an experienced and professional communicator, adept at engaging through phone, email, and social media channels. This is a critical role with high visibility and regular interaction with store operations, and corporate support functions. Achieving production goals, accurate documentation and consistent execution of standard processes core are areas of ongoing performance evaluation.Job Responsibilities:· Execute all standard call management process steps. Complete required call documentation, while maintaining ongoing database accuracy of logged information for assigned case portfolio.· Deescalate situations while maintaining a calm and professional demeanor.· Serve as liaison between customer, store operations and corporate support functions to research and resolve inquiries and/or complaints.· Teammates are typically assigned (20-30) new cases daily to achieve established production and quality standards.· Report website related issues.· Proactively deliver superior service in response to inbound customer correspondence related to vehicle purchase, service or repair issues.· Provide backup support for AutoNation Parts activities by researching and delivering information related to order status.· Serve as liaison between customer, store operations and corporate support functions to research and resolve inquiries and/or complaints.· Teammates are typically assigned (20-30) new cases daily to achieve established production and quality standards.· Provide exceptional service in response to inbound customer inquiries through email, chat, and phone, while fostering strong customer relationships to enhance the company's reputation.· Other duties as assigned.Qualifications:· Undergraduate degree in business or a related field of study· 3-5 years of Customer Relations experience (Automotive exposure preferred)· 3-5 years of experience handling complex and escalated customer complaints· Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook) applications· Proficient user of all major social media platforms (Facebook, Twitter, LinkedIn, etc.)· Exceptional verbal, business writing, and social media communications capabilities· Demonstrated problem-solving, time management, organizational and documentation skills.· Understanding of the automotive industry.Experience:· Undergraduate degree in business or related field of study preferred· 2-3 years of Customer Relations experience (Automotive exposure preferred)· 2-3 years of experience handling complex and escalated customer complaints· Proficient in Microsoft Office (Word, Excel, PowerPoint and Outlook) applications· Proficient user of all major social media platforms (Facebook, Twitter, LinkedIn etc.)· Exceptional verbal, business writing and social media communications capabilities· Demonstrated problem solving, time management, organizational and documentation skillsSkills:· Ability to think critically when faced with a problem or task· Ability to demonstrate genuine courtesy, diplomacy and empathy· Ability to work proactively, develop and maintain productive working relationships· Ability to maintain confidentiality, demonstrate good judgement and critical thinking· Ability to manage multiple tasks simultaneously in a fast paced and dynamic environment<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

6 Education / Training Jobs in Fort Lauderdale, FL, USA