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Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Sr. AEM Cloud Administrator to work in Durham, NC! <h3>The Role</h3> We are looking for self-starters who are willing to learn the current framework and start delivering/contributing value rapidly. We need passionate engineers who have hands-on experience of developing &amp; deploying secure, performant, reliable, resilient, distributed applications on public cloud. You need to have positive attitude, flexibility to work in different time zones and empathy/patience to support our customers. In this role, you'll be responsible for managing and operating Adobe Cloud Manager, configuring Dispatcher, and building headless CMS strategies. <h3>The Expertise and Skills You Bring</h3> <ul> <li>Operate Adobe Cloud Manager for CI/CD, environment provisioning, and monitoring. </li><li>Perform regular health checks on AEM author/publish/dispatcher environments. </li><li>Monitor logs, system metrics, and repository size for performance and stability. </li><li>Manage deployments via Cloud Manager or external CI/CD tools (e.g., Jenkins, GitHub Actions). </li><li>Validate builds, troubleshoot failures, and manage rollback procedures. </li><li>Coordinate with Adobe support for platform-level issues and updates. </li><li>Manage workflows and OSGi configurations. </li><li>Support hotfixes and release coordination across environments. </li><li>Create and manage user groups and ACLs for content, assets, workflows, and tools. </li><li>Conduct periodic access audits and ensure governance compliance. </li><li>Apply permissions and governance policies to folders; and support authors in organizing content for scalability and localization. </li><li>Configure Dispatcher for caching, security, and request filtering. Optimize Dispatcher rules for performance and content invalidation. </li><li>Integrate and manage CDN (e.g., Akamai, Fastly) for global content delivery. Troubleshoot caching and propagation issues. </li><li>Strong experience with AEM (6.5+ and AEM Cloud), Sling, JCR, OSGi, Dispatcher. </li><li>Proficiency in Java, HTL, HTML/CSS, JavaScript, REST APIs. </li><li>Experience with CFMs, XFs, and headless CMS strategies. </li><li>Familiarity with CI/CD tools and cloud platforms (Adobe Cloud, AWS, Azure). </li><li>Dispatcher and CDN configuration experience (rules, caching, invalidation). </li><li>Knowledge of system health monitoring tools (e.g., Splunk, Datadog, Adobe dashboards). </li></ul> <h3>The Team</h3> Our team owns and supports the Normalized Content Delivery (NCD) platform which enables consistent and personalized content throughout all touchpoints. We create and support highly efficient, scalable, resilient content APIs to all channels, by leveraging cloud computing and big-data recommendation capability. <h3>COVID Work Policy</h3> Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You’ll be spending some of your time onsite depending on the nature and needs of your role. <h3>Dynamic Working – Post Pandemic</h3> Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style. Your success and growth is important to us, so you’ll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.

Fidelity TalentSource

Sr. AEM Cloud Administrator

Title: Instructor, Industrial Process Control Technology – 9/10 Month (Term) - Humphreys County Campus
POSITION SUMMARY This is a full-time faculty position responsible for preparing and delivering quality instruction on topics in Industrial Process Control Technology.
ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES Teach courses via on-ground day and evening, hybrid or web-enhanced delivery modes as assigned. Within a minimum workweek of 37.5 hours, teach a minimum of 15 hours and hold office hours. Work with course leads and/or program coordinators to ensure consistent and equitable student experiences.
Utilize the College’s learning management system to provide course materials to students. Submit updated course syllabi prior to the first day of class. Submit final grades for each semester by the deadline established by the registrar. Provide academic advising to students with an emphasis on retention and success. Remain current in the teaching area(s) through appropriate professional development activities.
Regularly check College email and departmental mailbox. Respond to emails/messages within 48 hours except on weekends. Complete all required reports such as student engagement, Early Alerts, progress reports, grade submissions. Administer and return surveys and student outcome assessments by the required deadlines. Engage in departmental institutional effectiveness activities. Actively participate on divisional and institutional committees. Collaborate in building and maintaining relationships within and beyond the institution. Comply with all college and TBR policies and guidelines.
REQUIRED QUALIFICATIONS Associate’s degree in Technology or related field
NCCER certification or four years’ industry experience in industrial process control technology
PREFERRED QUALIFICATIONS Bachelor’s degree in Technology or related field
NCCER certification or four years’ industry experience in industrial process control technology
College-level teaching experience
KNOWLEDGE, SKILLS AND ABILITIES Knowledge of and/or experience using a variety of instructional delivery modes. Ability to communicate effectively and work cooperatively with a diverse faculty, staff and student population. Proficient in Microsoft Office applications. Demonstrated understanding of the community college mission and needs of student populations. Practical application and industrial craft experience.
Open Until Filled: Yes
Rate of Pay: $43,694.00 to $54,618.00 annually, depending on experience
Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.

Motlow State Community College


      Instructor, Industrial Process Control Technology – 9/10 Month (Term) - Humphreys County Campus
    

<h3>Job Description:</h3>Job Title Solution Architect The Role Are you someone with a strong technology leadership background with willingness to ride new Alternative Investment tide in Financial Industry? In this Solution Architect role, you will work on complex and critical technology programs paramount to FFIO’s business operations related to various Alternative Investment based product launches and building strategic roadmap for the organization. This role will also allow you to engage in new and emerging financial domains and play an active role in new Fidelity offerings to its customers. <ul><li>Engage with business and IT teams to address complex problems and facilitate product launches. </li><li>You will author impactful architecture impacting trade settlement, NAV calculation, Fund Accounting, Taxation and many such business capabilities. </li><li>These solutions achieve business goals, align with FFIO technology strategy, bring new trend achieving rapid application development and promote novel methodologies in design and architecture. </li><li>As a Director, Solution Architect, you will provide technical vision and leadership to develop solution involving various products and home-grown solutions related to blockchain and crypto ecosystem. This solution should include scope of integration with various existing FFIO applications and platforms. </li><li>You will take part in a broader leadership team that defines and maintains our overall technical strategy for digital products and its integrated roadmap for the organization </li></ul>The Expertise and Skills You Bring <ul><li>13-15+ years of experience in software design, architecture, and development </li><li>A degree in Computer Science or related field, Master’s degree preferred </li><li>Proven architecture and personal leadership experience </li><li>Passion for understanding financial domain &amp; resolving financial domain challenges </li><li>Financial services background, e.g.– trade settlement, fund accounting, security pricing etc. would be a plus </li><li>Hands-on expertise with architecture design tools </li><li>Proven knowledge with Java and the Open-Source stack </li><li>Foundational knowledge of engineering and continuous delivery practices </li><li>Proven skills and demonstrated focus in logical and component architecture design and deployment </li><li>Demonstrated experience in cloud technologies and crafting solutions that use AWS services such as EKS, RDS, S3, Batch, NLB, ALB, CloudWatch, ElastiCache and Lambda </li><li>Validated knowledge of Relational databases (Oracle, Sybase, MySQL), good experience in event based and message driven orchestration architectures and API development </li><li>Significant background in solving complex technology challenges </li><li>Our technology stack is diverse but largely based on open source and groundbreaking components (Java, Spring, ActiveMQ, Kubernetes, Docker). However, we are not bound by a particular technology and believe in applying the right technology depending on the challenge. As such, we are always exploring new technologies and new ways to continually provide customer value. </li><li>Thought leadership in recommending strategic options and strategy formation </li><li>Outstanding background in modern distributed technology and overall systems architecture </li><li>Ability to advise and lead the work of a geographically diverse technical staff </li><li>Ability to communicate and influence effectively with all levels within the organization </li><li>Ability to nurture strong and collaborative partnerships across both internal and external constituencies </li><li>Extensive knowledge of innovative software stacks, tooling, and cloud patterns and technologies </li><li>Mentoring and developing technical staff </li><li>Your knowledge and experience expressed through insights and new ideas </li></ul>The Team Fidelity Fund &amp; Investment Operations (FFIO) provides accounting and investment management support services for Fidelity mutual funds and other retail and institutional investment products. FFIO is actively seeking an experienced architect to help us deliver our next generation cloud-based platforms. The FFIO technology group is a highly collaborative team. In addition to domain expertise and proven experience, you will exemplify a spirit of leadership, partnership, teamwork, and seek to educate partners on the “why” behind standard methodologies and architecture decisions. You will seek to elevate and broaden the expertise of your fellow team members. #FidelityAlts #FFIOAlts<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Director, Solution Architect - Alternative Investments

<h3>Job Description:</h3>The TeamOur high yield team manages over $100B of client assets and invests in US high yield debt, emerging market debt and a growing list of high yield alternative credit products. As a member of our Labs team, you will collaborate with our high yield team in Boston interacting directly with traders, portfolio managers, research analysts and investment services team to create new and innovative tools. We are looking for a quantitative software engineer with investment domain knowledge to join our AlphaBet Labs Team supporting our High Yield and Credit Alternatives business.. The Expertise You Have<ul><li>Creative problem solver with experience in both financial services and software development in Python.</li><li>Bachelor’s degree in Computer Science or Finance or equivalent work experience.</li><li>CFA or commitment to work towards completing the CFA designation.</li><li>Experience with Private Credit, CLOs, High Yield Loans, Bonds and Real Estate a plus.</li></ul> The Skills You Bring<ul><li>You are extremely versatile, comfortable working alongside and communicating with investment professionals as well as developing creative technical solutions in this space.</li><li>You are robust data analyst comfortable with large datasets, writing queries in SQL and working with investment analytics and statistics.</li><li>You know how to process, manipulate and analyze data using Python, JavaScript and Excel VBA</li><li>You are interested in the development process as well as the outcome and will help improve our development and testing approach and deployment infrastructure. </li><li>You are collaborative and team minded with the ability to mentor and develop younger members of the team.</li></ul> The Value You Deliver<ul><li>Supporting our investment professionals in maximizing their effectiveness as they research markets, make investment decisions and trade.</li><li>Automating manual processes to save investment professionals time.</li><li>Supporting new product development with rapid turnaround technical solutions and data analysis to support their rollout.</li><li>Analyzing our investment and operational data and producing oversight reporting for our divisional leadership.</li></ul>The base salary range for this position is $107,000-216,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.<h3>Certifications:</h3><h3>Category:</h3>Information Technology

Principal Python Excel Developer

<h3>Job Description:</h3>The RoleStrategic Advisors Technology is seeking an IT Product Manager to join our team, focusing on the Model Management area of the business. In this role, you blend project management and product management expertise, with a passion for delivering results. You will work in in an Agile structure of several collaborating squads across geographic regions, where you will partner with Squad Leads, Chapter Leads, Scrum Masters, and other Fidelity leaders. This group has responsibility for building and maintaining the products that enable the Model Management function within Fidelity’s Strategic Advisors team to deliver valuable investment solutions to our clients.The Expertise and Skills You Bring<ul><li>Bachelor's degree or above, preferably in Finance or Information Technology</li><li>10+ years of experience in program management and/or product management. Project/Program management accreditation a plus.</li><li>Experience in Agile/Scrum/Scrum at Scale, preferably in a financial services organization. Proficient in Agile and project management tools, including Jira/JiraAlign.</li><li>Strong focus on project execution and ability to identify, communicate and mitigate risks, issues and impediments to progress</li><li>Ability to partner with stakeholders to understand business needs and priorities in large and complex organizations, preferably with experience of investment management</li><li>Experience designing, developing and maintaining dynamic products, with the ability to understand and influence the direction of complex solutions</li><li>Proven experience managing deployment and support processes for Cloud and on-prem platforms in an enterprise software environment</li><li>Excellent communication, presentation, and collaboration skills, with an ability to mine data to provide insights to teams and stakeholders; high level of proficiency in Excel and PowerPoint</li><li>Capable of leading, influencing, and motivating colleagues without formal authority, and a track record of building highly effective teams</li><li>Establish and maintain unquestioning relationships with peers and stakeholders as you work across Fidelity to deliver business outcomes and seek out the expertise of colleagues to advise on your approach</li><li>Intellectually curious and model a culture of continuous learning, mentoring, and coaching.</li></ul>The Value you Deliver <ul><li>You are accountable, along with the team's Scrums Masters and Squad Leads, for the efficient delivery of product increments according to the Release Plan, monitoring the execution of sprints and overseeing the planning and execution of software releases</li><li>You will partner with the team and business stakeholders to oversee ongoing planning and prioritization routines and ensure alignment on when work is to be performed and resource needs and availability</li><li>You will influence the plan’s goals, prioritization calls and solution approaches, and assist in the development of a Product Area-level roadmap</li><li>You champion the evolution, establishment and monitoring of key metrics that evaluate team progress, results, and drive organizational excellence</li><li>Partner with Chapter and Engineering Leads to optimize development and delivery processes and maximize how the team delivers value</li><li>Organize, facilitate and run effective stakeholder meetings and ensure strong governance routines are in place across the group and its projects</li><li>You will take the lead on specific key projects, partnering with the team’s leaders and business stakeholders to define project goals and scope, and put a plan in place</li><li>For key projects, you will drive project tracking and governance routines, including executive updates</li><li>You champion an agile way of working and practices of continuous improvement throughout the team.</li></ul>The TeamStrategic Advisers is a registered investment advisor and wholly owned subsidiary of FMR LLC that provides investment management services to clients through Fidelity’s retail, workplace and institutional distribution channels. For more than 30 years, Strategic Advisers has specialized in the design, construction and management of asset allocation solutions to help investors reach their financial goals. With over $1 trillion in assets under management, the Strategic Advisers team of investment professionals constructs and manages portfolios for over three million customer accounts. In Strategic Advisors Technology, we build and maintain the platforms that drive this growing business.The base salary range for this position is $110,000-222,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.<h3>Certifications:</h3><h3>Category:</h3>Information Technology

Director, IT Delivery Program Manager

<h3>Job Description:</h3>Job Title Director, Data ArchitectureThe Role In this highly visible role as Director of Data Architecture in FFIO technology, you will provide technical vision and leadership over data architecture and modeling as part of our strategic program(s) to modernize our data platforms. You will be part of a broader leadership team that defines our overall data strategy and coordinated product strategy roadmap. You will be responsible for developing data architecture, data blueprints, conceptual model design, data integration strategy, master data management, analytics and enabling AI driven data decisions. <ul><li>Define, champion, and govern data architecture standards, modeling practices, and related development methodologies. </li><li>Manage organizational data model blueprint to provide reference and framework to the systems development efforts. </li><li>Enable delivery teams to migrate their data workloads to the cloud with considerations for performance, data gravity, automation, and platform management. </li><li>Recommend software platforms and frameworks for building cross product data assets to optimize for flexibility, long-term viability, and time to market. </li><li>Provide proactive technical oversight and mentorship to development teams encouraging data re-use, design for scale, stability, and operational efficiency. </li><li>Proactively identify divisional and enterprise opportunities that accelerate delivery and drive down operational costs through cross-product platform utilities and services. </li><li>Foster effective relationships with product managers, and technical leads </li></ul>The Expertise and Skills you Bring <ul><li>Bachelor’s or master’s degree in a related technology field </li><li>10-15 years of experience in data related practices including data architecture, modeling, and data integration. </li><li>Solid understanding &amp; experience with different phases of data life cycle viz., design, development, data integration, data analytics, and data visualization, data consumption patterns using cloud data base technologies. </li><li>Strong personal leadership and collaborative skills </li><li>Ability to define, champion, lead, and govern data architecture standards, tools, best practices, and related development methodologies working with FFIO-T architecture practice group. </li><li>Experience with preferred cloud data technologies such as Oracle and related technologies, Snowflake, and BI tools such as PowerBI or Tableau </li><li>Financial investment domain experience and knowledge (in alternate investments) is preferred </li><li>Deep understanding of data modeling principles and patterns and analytical data platform design concepts </li><li>Knowledge and experience in cloud platforms (AWS) would be a plus. </li></ul> The Team In this highly visible role as Director of Data Architecture in FFIO technology, you will provide technical vision and leadership over data architecture and modeling as part of our strategic program(s) to modernize our data platforms. You will be part of a broader leadership team that defines our overall data strategy and coordinated product strategy roadmap. #FidelityAlts #FFIOAlts<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Director, Data Architecture - Alternative Investments

<h3>Job Description:</h3>Job Title Principal Data Modeler The Role FFIO (Fidelity Funds &amp; Investment Operations) is actively seeking an experienced data modeler to help us deliver our next generation data models supporting evolving alternate investments business needs. You will be responsible for creating conceptual, logical and physical models, collaborating closely with business and engineering partners to drive scalable database designs that will enhance FFIO time to market. <ul><li>Deliver data modeling solutions for FFIO business and technology functions by partnering with business teams, functional architects, and other technical resources </li><li>Inventory, develop, and maintain conceptual, logical, and physical data models </li><li>Gather and analyze business data requirements to deliver well architected physical database structures </li><li>Identify business critical gaps and discrepancies in database design and actively propose and implement remediation tactics. </li><li>Define, champion, and govern data modeling standards and practices </li><li>Manage organizational data model blueprint to provide reference and framework to the systems development efforts. </li><li>Foster effective relationships with product managers, and technical leads </li></ul>The Expertise and Skills You Bring <ul><li>Bachelor’s or master’s degree in a related technology field </li><li>Strong understanding and experience with relational data modeling (Conceptual, Logical, &amp; Physical) </li><li>Hands on experience with data modeling tools such as Power Designer, Erwin, or ERStudio </li><li>Solid understanding of principles, standard methodologies, best practices around data modeling/architecture </li><li>Ability to write SQL to query and analyze data </li><li>Financial investments domain experience and knowledge is preferred </li><li>Results oriented with demonstrable ability to work independently </li><li>Good analytical and interpersonal skills with ability to explain data structures to a non-technical audience </li><li>General working knowledge of Cloud (AWS), Relational, NoSQL and Big Data technologies, techniques, and trends </li><li>Experience with data governance and metadata management practices a plus. </li></ul>The Team The FFIO data modeling team partners with the project teams to deliver practical &amp; resilient data model and database designs that meet business needs while adhering to key standards and methodologies. As part of the team, you will drive adoption of enterprise and standard methodologies, and promote changes in process, standards, or technologies when necessary. #FidelityAlts #FFIOAlts<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Principal Data Modeler - Alternative Investments

Position Summary: The Cisco Webex Contact Center Engineer is responsible for the design, implementation, configuration, maintenance, and optimization of our Cisco Webex Contact Center platform. This role involves working closely with IT, Customer Experience (CX) teams, and business stakeholders to ensure a reliable, efficient, and scalable contact center environment that meets the needs of our customers and agents. The ideal candidate will possess strong technical expertise in Cisco Webex Contact Center, excellent problem-solving skills, and a customer-centric mindset. Organizational Relationships:This role will report to the Sr. Voice Engineer and work closely together with other IT teams.Job Responsibilities:1. Participate in the design and planning of the Cisco Webex Contact Center solutions, including call flows, IVR systems, routing strategies, agent desktops, and integrations.2. Implement and configure new Webex Contact Center features, and functionalities.3. Integrate Webex Contact Center with other enterprise systems, such as CRM, workforce management, and analytics platforms.4. Configure and maintain Webex Contact Center settings, including users, agents, teams, queues, routing rules, IVR scripts, and desktop layouts.5. Manage and troubleshoot issues related to voice quality, call routing, agent connectivity, and system performance.6. Provide technical support to contact center agents, supervisors, and other stakeholders.7. Collaborate effectively with IT teams (network, security, infrastructure), CX teams, and business stakeholders to understand requirements and deliver solutions.8. Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers9. Adheres to all company policies, procedures, and safety standards. Qualifications:1. Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).2. Proven experience (typically 3+ years) in managing and supporting Cisco Webex Contact Center solutions.3. Hands-on experience with Webex Contact Center configuration, including call flows, IVR design, routing strategies, and agent desktop setup.4. Strong understanding of contact center operations, technologies, and best practices.5. Knowledge of workforce management (WFM) and quality management (QM) systems.6. Experience with contact center analytics and reporting tools.7. Excellent troubleshooting and problem-solving skills.8. Ability to work independently and as part of a team.9. Must meet company’s requirements for employment.10. Valid in-state driver’s license and have and maintain an acceptable, safe driving record.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Cisco Webex Contact Center Engineer

Title: Adult Education Adjunct Instructor for Corrections – Claiborne County &amp; Hamblen County (Grant Funded)
Employee Classification:&nbsp;Faculty
Institution:&nbsp;TCAT-Jacksboro
Department: Adult Education
Campus Location: TCAT Jacksboro
Job Summary
The Adult Education Adjunct Instructor for Corrections is responsible for guiding and instructing individuals seeking to advance employability and basic education skills. This role provides academic instruction, career coaching, and workforce development support for adult learners with varying educational functioning levels. The successful candidate will regularly interact with students, provide instruction, and perform registration and intake-related services at Adult Education instructional sites, which include the American Job Centers, local businesses, housing authorities, rehabilitation facilities, and county jails.
Job Duties
•&nbsp;Plan, teach and evaluate student work
• Accept responsibility and is self-motivated
• Demonstrate the ability to multi-task
• Assist with graduation
• Assist with student registration, assessment, orientation/counseling
• Administer and interpret scores for TABE, CASAS, and HiSET OPT exams for student placement and instruction
• Organize and maintain confidential program and student files as well as report documentation, including maintaining correct student sign-in sheets
• Provide office coverage, customer service, and assist with student registration, class assignment, attendance, and student goals
• Maintain technical knowledge by engaging in opportunities to improve or increase skills
• Contribute to team effort
• Provide instruction for digital education classroom
• Provide instruction for corrections students (as needed)
• Maintaining time and effort documentation
• Work toward classroom improvement based on program goals
• Post-test all students after 40 hours of instruction
• Work with Leadership Team to develop a program that supports students’ progression through the National Reporting System levels – ensuring level gains
• Support the Adult Education Office with general clerical duties (filing, faxing, disbursement of administrative and instructional materials, restock supplies, etc.)
• Manage electronic filing system
• Complete data entry in a timely manner adhering to all reporting deadlines
• Organize and maintain confidential program and student files as well as report documentation
• Collaborate with Instructors and Career Coaches
• Provide assistance for those seeking to learn English as a Second Language
• Assist with student needs, registration, and intake-related activities for potential and current students • Willingness to learn and support the department as it relates to new tasks and/or responsibilities
• Assist with scheduling, proctoring, and scoring state-required tests (CASAS; TABE; OPT; HiSET).
• Maintain class, staff, and event schedules
• Perform other duties as assigned&nbsp;
Minimum Qualifications
• Baccalaureate in Education or related field, Tennessee Teacher’s License (preferred or approved waiver, or experience in teaching). • Computer literacy and familiarity with Microsoft Office Suite (i.e. Word, Outlook, Excel, etc.) is required 
Preferred Qualifications
• Experience working in an Adult Education environment is preferred 
Knowledge, Skills, and Abilities
• Ability to work in a fast-paced environment, attentive to detail, flexible, and manage stressful situations • Possess strong interpersonal communication skills and maintain focus with job responsibilities • Ability to work with a variety of individuals / students • Proficient oral and written communication skills and strong organizational skills • Knowledge of and skill using data entry software • Analytical skills and the ability to meet time-sensitive deadlines • Aware of effective customer service practices and ability to implement them within an educational setting • Accept new tasks and responsibilities in a positive/professional manner • Contribute to team effort • Must be able to work a flexible schedule • Travel to satellite class locations if necessary • Participate in local and state activities / staff development • Demonstrate command of content knowledge of current AE Curriculum and recommended resources • Perform other duties as assigned 
Physical Demands / Working Conditions
The work is performed in an environmentally controlled office setting.&nbsp; Physically, the work is generally sedentary, with the occasional requirement to walk about. Some light lifting may be required.
SALARY:&nbsp; Commensurate with qualifications, experience, education, and in accordance with the guidelines established by the Tennessee Board of Regents.
APPLICATION SUBMISSION &amp; REVIEW:&nbsp; Résumé with completed TCAT Jacksboro’s employment application required.&nbsp; Review of résumés with completed TCAT employment applications will begin immediately and continue until position is filled.&nbsp; An offer of employment is contingent upon a successful background check.
EMPLOYMENT DOCUMENTS:&nbsp; Current federal law requires identification and eligibility verification prior to employment.&nbsp; Only U.S. citizens and aliens authorized to work in the United States may be employed.
TCAT Jacksboro does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.&nbsp; The following person has been designated to handle inquiries regarding nondiscrimination policies:&nbsp;&nbsp;Jada Stanley, Vice President of College &amp; Student Affairs,&nbsp;<a href="mailto:jada.stanley@tcatjacksboro.edu" target="_blank">jada.stanley@tcatjacksboro.edu</a>, 265 Elkins Rd., Jacksboro, TN 37757, 423-566-9629.&nbsp;


      Adult Education Adjunct Instructor for Corrections – Claiborne County & Hamblen County (Grant Funded)
    

Position Summary: Management of paid search marketing activities in alignment with unpaid channel strategies (including traffic from generative AI search) as well as product-level content strategies and implementation at scale to maximize impression to completed transactions funnel performance of AutoNation parts ecommerce business.Job Responsibilities: •&nbsp;&nbsp; &nbsp;Develop and manage paid search campaigns for OE and AM parts across Google and Bing. •&nbsp;&nbsp; &nbsp;Continuously monitor, analyze, and optimize campaign performance to maximize ROI. •&nbsp;&nbsp; &nbsp;Assess the impact of paid search campaigns on unpaid channel session trends and adjust strategies accordingly. •&nbsp;&nbsp; &nbsp;Lead catalog management efforts, including product data accuracy, categorization, and content optimization to drive discoverability and sales. •&nbsp;&nbsp; &nbsp;Develop catalog, product, and site search enhancements using existing platforms and available datasets. •&nbsp;&nbsp; &nbsp;Implement interlinking, content enhancements, and strategies to maximize traffic from generative AI search. •&nbsp;&nbsp; &nbsp;Manage projects from planning to execution, ensuring alignment with timelines, budgets, and cross-functional stakeholders. •&nbsp;&nbsp; &nbsp;Collaborate with internal teams and external partners to coordinate catalog updates, campaign launches, and process improvements. •&nbsp;&nbsp; &nbsp;Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers. •&nbsp;&nbsp; &nbsp;Adhere to all company policies, procedures, and safety standards.Organizational Relationships: Directly reports to the Senior Manager Parts Ecommerce and interacts daily with SEM manager and SEO manager. &nbsp;Also collaborates with Customer Relations / Fulfillment manager and marketing department.Qualifications: •&nbsp;&nbsp; &nbsp;5+ years of experience in managing paid search marketing •&nbsp;&nbsp; &nbsp;Bachelor’s degree in marketing / digital marketing •&nbsp;&nbsp; &nbsp;Proficient at running Google ads, Google Analytics 4, Excel •&nbsp;&nbsp; &nbsp;Must meet company’s requirements for employment &nbsp;<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

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