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MINIMUM REQUIREMENTS for Clinical Nursing Applicants
<ul>
<li>Bachelor’s degree in nursing</li>
<li>3+ years Clinical Experience in Maternal, Pediatric, Mental Health, and/or Adult Health Nursing</li>
<li>Ability to effectively utilize email and basic computer software. (Microsoft Office)</li>
<li>Strong customer service skills, effective oral and written communication, and excellent organizational and planning skills</li>
</ul>
MINIMUM REQUIREMENTS for A&amp;P or Dosage Calculation Applicants
<ul>
<li>Associate’s degree in nursing or an Associate of Science Degree</li>
<li>3+ years approved work experience in the nursing field</li>
<li>Ability to effectively utilize email and basic computer software. (Microsoft Office)</li>
<li>Strong customer service skills, effective oral and written communication, and excellent organizational and planning skills.</li>
</ul>
KNOWLEDGE SKILLS ABILITIES
<ul>
<li>Knowledge of the principles and practices of the occupation to be taught and the ability to use the tools and equipment used in the industry.</li>
<li>Physical ability to lift (up to) 30 lbs. and to move throughout the teaching area to demonstrate and perform all occupational duties, with or without accommodation.</li>
<li>Ability to deal tactfully with students, faculty, staff, industry partners, and the public.</li>
<li>Ability to express ideas clearly, concisely, and convincingly, and to plan and direct the work of others.</li>
<li>Ability to exercise good judgment in evaluating situations, making decisions, and problem solving.</li>
<li>Knowledge of and ability to perform basic first aid.</li>
</ul>
RESPONSIBILITIES
<ul>
<li>Maintain an organized, safe, and stable learning environment.</li>
<li>Follow lesson plans, implement active learning activities, and teach occupational skills and competencies.</li>
<li>Utilize in-class assessment tools/techniques to measure student progress.</li>
<li>Record and submit grades and attendance (tardiness and absences) daily, per provided instructions.</li>
<li>Demonstrate professional worker characteristics and interpersonal skills.</li>
<li>Coordinate all disciplinary issues with the VP of Academics and Compliance.</li>
<li>Be responsible for and maintain inventory control of equipment, tools, and supplies assigned to the classroom and lab. Report loss or damage immediately.</li>
</ul>
SPECIFIC DUTIES
<ul>
<li>Adhere to the school calendar and daily class schedule.</li>
<li>Start and end class at designated time.</li>
<li>Other duties as defined by administration.</li>
</ul>
SALARY:&nbsp;Commensurate with Tennessee Colleges of Applied Technology salary guidelines.
APPLICATION SUBMISSION &amp; REVIEW:&nbsp;To be considered for a position at TCAT Murfreesboro, you must create and submit an online application that includes your required documents at <a href="https://tcatmurfreesboro.edu/about/jobs-and-employment" target="_blank">Jobs and Employment | TCAT Murfreesboro</a> . &nbsp;Your skills, abilities, qualifications, and years of experience will be evaluated using what is recorded on your application. Please be sure to include the complete begin and end dates under your employment history. Scan/Upload and attach required documents to the online application in Word or PDF format. Review of applicants will begin immediately and continue until the position is filled.
REQUIRED DOCUMENTS:
<ul>
<li>Resume</li>
<li>Educational transcripts/diploma</li>
<li>Industry licensure and/or certifications</li>
</ul>
AVAILABILITY/CLOSING DATE:&nbsp;This posting does not guarantee an open position. Applications for adjunct positions are accepted on a continuous basis and reviewed by the college when openings become available. Postings close yearly on October 31; to maintain your application within the system, you will need to re-apply each year.
GENERAL INFORMATION: Background checks will be completed on all new hires. Selected candidates will be asked to sign a background release authorizing TCAT Murfreesboro to complete a background check which includes the following:
<ul>
<li>Sex Offender Registry&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li>
<li>Driving History</li>
<li>County Criminal&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li>
<li>National Criminal Database</li>
<li>Federal Criminal&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li>
<li>Sanctions and Disciplinary Database</li>
</ul>
EMPLOYMENT DOCUMENTS:&nbsp;Current federal law requires identification and eligibility verification before employment. Only U.S. citizens and aliens authorized to work in the United States may be employed. An offer of employment is contingent upon a successful background check.

Motlow State Community College


      Adjunct Instructor: Medical
    

Dyersburg State Community College invites applicants for English adjunct instructors for day, evening, and online classes held in Dyersburg, Covington, Paris, or at one of our other off-campus centers. Initial assignment may be at one of our teaching locations, but the official work station assignment may change each semester. The successful applicant will become certified and fully use the course management system (eLearn) for all classes. The applicant will also attend required meetings, report attendance, early alert notifications, and final grades prior to the established deadline, and will communicate curriculum and personnel needs or changes as appropriate to their assigned chair/dean. This position reports to the Chair of Language, Arts &amp; First Year Experience and the Dean of Arts, Sciences &amp; Technologies.
Requirements of the Position
Duties and Responsibilities: Teach assigned courses for discipline in Covington, Dyersburg, and/or Paris; prepare course materials; evaluate student learning, maintain class records, and submit required reports on time.
Working Conditions: Sedentary: Desk work; occasional travel may be required for college or program activities. Insignificant effort other than normal movement.&nbsp; Minimal Hazard/Exposure: Standard office settings. At least minimal environmental controls to assure health and comfort.
Required Qualifications: Master’s degree from a regionally accredited institution with 18 graduate semester hours in English.
Ability to communicate effectively with students and other college personnel required.&nbsp;
Special Instructions to Applicants:
To be considered for this position applicant must submit an application, a resume, cover letter, and transcripts if applicable.&nbsp; &nbsp;Unofficial transcripts are acceptable for the application process; but official transcripts are required upon hire. You also must provide the contact information for a minimum of three (3) professional references.
Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. &nbsp;Incomplete applications will not be considered.
Dyersburg State Community College&nbsp;is a TBR and AA/EEO employer and does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs and activities.


      Adjunct Instructor English (Pool)
    

Job Title: Instructor of Health and Physical Education
Job Grade:&nbsp;903
Campus Location: Walters State Community College - Morristown Campus (Employees are assigned to a “home” location but may occasionally or regularly be required to work at other WSCC locations.)
Job Purpose:&nbsp;Teach various courses in the field of health and physical education that meet the requirements for a variety of degree plans.
Essential Job Functions:
<ul>
<li>Develop and teach in-person, virtual, and web-based courses including, but not limited to, Introduction to Physical Education and Exercise Science, Safety and First Aid, Personal Wellness, and Physical Conditioning.&nbsp;</li>
<li>Prepare course syllabi and course materials, evaluate student learning, and maintain class records.</li>
<li>Participate in curriculum development, student recruiting, advising, placement, and division/departmental meetings.&nbsp;</li>
<li>Complete goals and objectives for the individual, the department/division, and the college.&nbsp;</li>
<li>Complete educational outcome measures and academic reporting as required.&nbsp;</li>
<li>May perform other duties as assigned.&nbsp;</li>
</ul>
Required Qualifications:
<ul>
<li>Master’s degree in Health and Physical Education or related field(s) from a regionally accredited institution with 18 or more graduate hours in health and physical education. 
</li>
<li>Teaching experience in health and physical education. 
</li>
<li>Understanding and acceptance of the comprehensive community college philosophy. 
</li>
<li>Stated willingness to become certified in teaching the American Heart Association’s BLS course. 
</li>
</ul>
Preferred Qualifications:
<ul>
<li>Earned Doctorate in Health and Physical Education or a related area is preferred. 
</li>
<li>Current certification in teaching the American Heart Association’s BLS course is preferred. 
</li>
<li>Teaching experience in health and physical education at the college level is preferred. 
</li>
<li>Experience using information technology techniques in teaching is preferred. 
</li>
</ul>
Behavioral Core Competencies:
<ul>
<li>Empowers and motivates students to learn effectively. 
</li>
<li>Works effectively with other faculty and administrators within the department, the division, and the college to provide well-developed courses and programs of study. 
</li>
<li>Ability to communicate effectively both orally and in writing to establish and maintain effective interpersonal relationships with others. 
</li>
<li>Is a team player and contributes to the department and the division with new ideas and approaches, and uses professional development opportunities to expand instructional vision. 
</li>
</ul>
Leadership &amp; Supervisory:&nbsp;This position has no supervisory responsibilities but is expected to participate as part of a team in conjunction with other faculty and as a member of the Behavioral and Social Sciences Division.
Environment &amp; Working Conditions:&nbsp;Office environment is temperature controlled with occasional fluctuations, well lit, and free from loud noises and unnecessary interruptions. This position may require travel to other campuses and/or teaching in the high schools. Could be exposed to varying weather conditions when travelling.
Physical Demands (including requirements for travel or working nights/weekends/holidays): 
<ul>
<li>Large amounts of time spent looking at computer monitors could lead to some eye strain, stress, or headache issues.</li>
<li>Operation of standard office equipment including copier and fax machine.</li>
<li>Repetitive stress injuries could occur.</li>
<li>Travel to local areas may be required.</li>
</ul>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this job.
REQ#500862
Posting Closes: Sunday, June 8, 2025


      Instructor of Health and Physical Education
    

WANTED: SUBSTITUTE/PART-TIME TEMPORARY INSTRUCTORS
INFORMATION TECHNOLOGY PROGRAM
TCAT Shelbyville is working to build a pool of substitute/part-time temporary instructors to support our various programs. The communities that we serve are rich with skilled industry and workforce experience. We want to tap into that pool of talent! If you enjoy a flexible schedule, have solid work experience and applicable skills in the field of Information Technology, we invite you to apply.&nbsp;&nbsp;
AVAILABILITY/CLOSING DATE: This pool application posting does not guarantee an open position. Applications for substitute/part-time temporary instructors are accepted on a continuous basis and reviewed by the department as needs arise and as openings become available. Teaching locations and work schedules vary. The length of a teaching assignment may range from one day to one year per assignment.
HOURLY PAY:&nbsp;$20 - $30 dollars per hour, based on experience, education, position assignment, and institutional guidelines.
TEACHING LOCATIONS: The Information Technology program is offered at two TCAT Shelbyville teaching locations in Shelbyville and Winchester, Tennessee. &nbsp;Teaching location and work hours will vary based on the coverage needed.
DIRECT SUPERVISON FROM: VP of Academics and Compliance
SUMMARY
The instructor will be responsible for the effective performance of assigned responsibilities and duties. Lesson plans, assignments, and instructions will be provided and used as a guideline to lead student activities. The instructor will oversee student conduct, safety, discipline, and appearance, addressing issues as they arise with the VP of Academics and Compliance.
MINIMUM REQUIREMENTS
<ul>
<li>High school graduate or the equivalent as determined by the High School Equivalency Test (HiSET).</li>
<li>Approved work experience in the occupation to be taught.</li>
<li>Ability to effectively utilize email and basic computer software. (Microsoft Office)</li>
<li>Strong customer service skills, effective oral and written communication, and excellent organizational and planning skills.</li>
</ul>
KNOWLEDGE SKILLS ABILITIES
<ul>
<li>Knowledge of the principles and practices of the occupation to be taught and the ability to use the tools and equipment used in the industry.</li>
<li>Physical ability to lift (up to) 30 lbs. and to move throughout the teaching area to demonstrate and perform all occupational duties, with or without accommodation.</li>
<li>Ability to deal tactfully with students, faculty, staff, industry partners, and the public.</li>
<li>Ability to express ideas clearly, concisely, and convincingly, and to plan and direct the work of others.</li>
<li>Ability to exercise good judgment in evaluating situations, making decisions, and problem solving.</li>
<li>Knowledge of and ability to perform basic first aid.</li>
</ul>
RESPONSIBILITIES
<ul>
<li>Maintain an organized, safe, and stable learning environment.</li>
<li>Follow lesson plans, implement active learning activities, and teach occupational skills and competencies.</li>
<li>Utilize in-class assessment tools/techniques to measure student progress.</li>
<li>Record and submit grades and attendance (tardiness and absences) daily, per provided instructions.</li>
<li>Demonstrate professional worker characteristics and interpersonal skills.</li>
<li>Coordinate all disciplinary issues with the VP of Academics and Compliance.</li>
<li>Be responsible for and maintain inventory control of equipment, tools, and supplies assigned to the classroom and lab. Report loss or damage immediately.</li>
</ul>
SPECIFIC DUTIES
<ul>
<li>Adhere to the school calendar and daily class schedule.</li>
<li>Start and end class at designated time.</li>
<li>Check and respond to emails twice daily (minimum).</li>
<li>Other duties as defined by administration.</li>
</ul>
GENERAL INFORMATION: Background checks will be completed on all new hires. Selected candidates will be asked to sign a background release authorizing TCAT Shelbyville to complete a background check which includes the following:
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Sex Offender Registry&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Driving History&nbsp;
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; County Criminal&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;National Criminal Database
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Federal Criminal&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Sanctions and Disciplinary Database
Tennessee College of Applied Technology Shelbyville is a Tennessee Board of Regents institution, and does not discriminate on the basis of race, color, religion, creed, ethnicity, national origin, sex, disability, age, status as a protected veteran, or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.&nbsp;For inquiries regarding the non-discrimination policies contact: the Human Resource Department, 1405 Madison Street, Shelbyville, TN 37160. <a href="mailto:hrcontact@tcatshelbyville.edu" target="_blank">hrcontact@tcatshelbyville.edu</a>


      Information Technology Substitute/Part-time Instructor
    

Job Title:&nbsp;Instructor of Nursing
Job Grade: 907
Campus Location: Walters State Community College - Morristown Campus (Employees are assigned to a “home” location but may occasionally or regularly be required to work at other WSCC locations.)
Job Purpose:&nbsp;Develop and teach courses in the nursing discipline in classroom/laboratory/clinical settings.
Essential Job Functions:
<ul>
<li>Develop and teach courses in the nursing discipline in classroom/laboratory/clinical settings with particular emphasis on fundamentals and medical/surgical nursing. Instruction in other specialty areas may be required. May teach large or small groups.</li>
<li>Prepare course syllabi, course materials, and examinations. Collaborative teaching with a team of peers.</li>
<li>Participate in student curriculum development, recruiting, student advising, departmental and divisional meetings, and college boards and committees as well as accreditation activities.</li>
<li>Evaluate student learning and maintain class records.</li>
<li>Advise nursing and health program majors.&nbsp;</li>
<li>Establish and maintain partnerships with clinical agencies to facilitate student clinical learning experiences.&nbsp;</li>
<li>Establish and complete goals and objectives for the individual and department.&nbsp;</li>
<li>Assess educational outcome measures and complete academic reporting as required.&nbsp;</li>
<li>Provide instruction in technology enhanced class settings including interactive streaming and online distance technology as well as instruction with simulation clinical equipment.</li>
<li>May perform other duties as assigned.&nbsp;</li>
</ul>
Required Qualifications:
<ul>
<li>Minimum of a Master’s degree in nursing from a regionally accredited institution. 
</li>
<li>Minimum of three years recent clinical experience. 
</li>
<li>Possess current license as a nurse in Tennessee (or be licensure eligible). 
</li>
<li>Teaching experience with a group of individuals. 
</li>
<li>Have ability to communicate effectively and to establish and maintain effective interpersonal relationships with others. 
</li>
</ul>
Preferred Qualifications:
<ul>
<li>Expertise in curriculum development is recommended.</li>
</ul>
Behavioral Core Competencies:
<ul>
<li>Empowers and motivates students to learn effectively. 
</li>
<li>Works effectively with other faculty and administrators within the department, the division, and the college to provide well-developed courses and programs of study. 
</li>
<li>Is a team player and contributes to the department and the division with new ideas and approaches, and uses professional development opportunities to expand instructional vision. 
</li>
<li>Inspires improvement to advance the College’s mission while preserving institutional principles and character; recognizes and rewards people whose actions support organizational change efforts. 
</li>
<li>Considers the impact and efficiency of decisions prior to deciding on a specific course of action in deference to WSCC’s benefactors and supporters. 
</li>
</ul>
Leadership &amp; Supervisory:&nbsp;This position has no supervisory responsibilities, but is expected to participate as part of a team in conjunction with other Health Programs faculty.
Environment &amp; Working Conditions:&nbsp;Office environment is temperature controlled with occasional fluctuations, well lit, and free from loud noises and unnecessary interruptions. Exposure to disease could be potentially hazardous. Exposure to bodily fluids can occasionally occur.
Physical Demands (including requirements for travel or working nights/weekends/holidays):&nbsp; 
<ul>
<li>Large amounts of time spent looking at computer monitors could lead to some eye strain, stress, or headache issues.</li>
<li>Repetitive stress injuries could occur.</li>
<li>Travel to local areas may be required.</li>
<li>Flexibility to work evenings and weekends as needed.</li>
</ul>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this job.
REQ#500859
Posting Closes: Sunday, June 8, 2025


      Instructor of Nursing
    

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?Effective Date 	 Active						Job Code: Job Title Customer Relations Specialist II			 Division/Business Unit	 After-Sales Reports To	 Customer Relations Manager Work Location	 Corporate Headquarters Position Summary: AutoNation, the nation’s largest and most admired Dealership group, is in an exciting phase of innovation and growth. We are looking for a Customer Relations Specialist II (CRS) to join our exciting and expanding team! AutoNation’s Customer Relations Operation (CRO) is located in the Fort Lauderdale, FL corporate office. We are enthusiastic about serving customers, continuous improvement, and providing excellent service. This mission is central to how each member approaches their work. The team culture is collaborative, inclusive, and energetic. We enjoy contributing to the company’s continued success. As a Customer Relations Specialist II (CRS), you will manage and resolve inquiries from both external and internal customers, as well as marketing partners, across all AutoNation stores and businesses. This role involves addressing a wide range of cases, including complaints, product issues, and general information requests. The CRS position requires advanced skills in managing complex issues and de-escalating situations while maintaining a calm and professional demeanor. CRS agents are key representatives of the company, handling all business-related inquiries and being well-versed in company policies and procedures to provide effective customer assistance. They also collaborate closely with General Managers, Market Presidents, and the Executive Legal Department. In this role, the CRS acts as a customer advocate, conducting thorough research and applying solid business judgment to provide effective solutions. Specialists use various resources and tools to efficiently resolve cases and ensure exceptional customer experiences. The CRS must be a skilled and professional communicator with experience engaging through Phone, Direct Mail, Email, Google Reputation, and Social Media channels. This role offers high visibility and regular interaction with store operations, executives, and corporate support functions. Success in this position involves meeting production goals, maintaining accurate documentation, and consistently executing standard processes, all of which are key areas of performance evaluation Job Responsibilities: •	Proactively deliver exceptional service in response to inbound customer inquiries related to vehicle purchases, service or repair issues, program offers, campaigns, sponsorships, and vendor-related matters. •	Act as a liaison between customers, store operations, and corporate support functions to research and resolve inquiries or complaints. •	Follow all standard call management procedures, complete necessary call documentation, and maintain accurate database records for assigned cases. •	Manage up to 20 new mildly complex email inquiries and/or complaints daily, ensuring a high standard of service. •	Address mildly complex executive cases daily, working directly with the Legal Department, General Managers, and Market Presidents to resolve issues effectively. •	Forward all lawsuits and pursuit demand letters to the Legal Department promptly. •	Address all non-legal demand letters promptly. •	Investigate and address all Better Business Bureau complaints and inquiries. •	Guide General Managers on mildly complex issues to prevent escalation to the corporate office, including legal releases. •	Collaborate with the Shared Service Center to process escalated warranty cancellations. •	Handle customers opt-out requests via phone and email. •	Monitor and manage shared email inboxes. •	Prepare and present weekly reports on case types using Excel. •	Perform other duties as assigned. Qualifications (Mandatory) •	Undergraduate degree in business or a related field of study •	3-5 years of Customer Relations experience (Automotive exposure preferred) •	3-5 years of experience handling complex and escalated customer complaints •	Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook) applications •	Proficient user of all major social media platforms (Facebook, Twitter, LinkedIn, etc.) •	Exceptional verbal, business writing, and social media communications capabilities •	Demonstrated problem-solving, time management, organizational and documentation skills. •	Understanding of the automotive industry. Skills: •	Ability to think critically when faced with a problem or task. •	Ability to demonstrate genuine courtesy, diplomacy, and empathy. •	Ability to work proactively and develop and maintain productive working relationships. •	Ability to maintain confidentiality and demonstrate good judgment and critical thinking. •	Ability to manage multiple tasks simultaneously in a fast-paced and dynamic environment. •	Ability to provide a written final communication to deny claims on behalf of the corporate office. •	Ability to conduct a thorough investigation with the appropriate parties involved. •	Ability to share confidential information appropriately based on claims received from associates.Job Responsibilities:· Proactively deliver exceptional service in response to inbound customer inquiries related to vehicle purchases, service or repair issues, program offers, campaigns, sponsorships, and vendor-related matters.· Act as a liaison between customers, store operations, and corporate support functions to research and resolve inquiries or complaints.· Follow all standard call management procedures, complete necessary call documentation, and maintain accurate database records for assigned cases.· Manage up to 20 new mildly complex email inquiries and/or complaints daily, ensuring a high standard of service.· Address mildly complex executive cases daily, working directly with the Legal Department, General Managers, and Market Presidents to resolve issues effectively.· Forward all lawsuits and pursuit demand letters to the Legal Department promptly.· Address all non-legal demand letters promptly.· Investigate and address all Better Business Bureau complaints and inquiries.· Guide General Managers on mildly complex issues to prevent escalation to the corporate office, including legal releases.· Collaborate with the Shared Service Center to process escalated warranty cancellations.· Handle customers opt-out requests via phone and email.· Monitor and manage shared email inboxes.· Prepare and present weekly reports on case types using Excel.· Perform other duties as assigned.Qualifications (Mandatory)· Undergraduate degree in business or a related field of study· 3-5 years of Customer Relations experience (Automotive exposure preferred)· 3-5 years of experience handling complex and escalated customer complaints· Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook) applications· Proficient user of all major social media platforms (Facebook, Twitter, LinkedIn, etc.)· Exceptional verbal, business writing, and social media communications capabilities· Demonstrated problem-solving, time management, organizational and documentation skills.· Understanding of the automotive industry.Skills:· Ability to think critically when faced with a problem or task.· Ability to demonstrate genuine courtesy, diplomacy, and empathy.· Ability to work proactively and develop and maintain productive working relationships.· Ability to maintain confidentiality and demonstrate good judgment and critical thinking.· Ability to manage multiple tasks simultaneously in a fast-paced and dynamic environment.· Ability to provide a written final communication to deny claims on behalf of the corporate office.· Ability to conduct a thorough investigation with the appropriate parties involved.· Ability to share confidential information appropriately based on claims received from associates.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Customer Relations Specialist II

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?Summary Job Description: The primary function of the Payroll Tax Analyst is to manage and support AutoNation across multiple divisions and approximately 25,000 employees as the Payroll Tax SME. The role involves overseeing various tax Third Party Administrators, vendors, compliance, GL reconciliation, planning, and reporting while providing strategic tax insights to optimize financial performance. The role will provide tax guidance, analysis, and research to support the Accounting and Payroll Teams.Primary Duties/Responsibilities:· Collaborates with Payroll Compliance Management on tax legislative changes and updates that impact daily operations and implementation projects.· Vendor management of various Tax Third Party Administrators and vendors to ensure tax payments, compliance and reporting deadlines are met.· Manages periodic, quarterly and annual tax returns with applicable Third Party Administrators to ensure business is compliant, and returns are processed timely.· Acts as SME for federal, state, and local tax regulations to include all States in which AutoNation operates.· Responsible for reviewing and ensuring that employer tax set up in Workday is compliant with IRS, DOL, and pertinent legislation, following accurate interpretation of federal guidelines and company policies.· Conducts in-depth tax research and analysis to identify opportunities and risks.· Maintains all tax rates, tax jurisdictions by work location, and verification of employee work-in/resident state taxes when they differ.· Ensure accurate reciprocal tax agreements are in place with applicable states and local jurisdictions.· Manage the closure of inactive SUI, SIT and Local accounts and registration of new accounts when required.· Responsible for GL, periodic, quarterly, and annual tax reconciliations.· Responsible for Performance Shares and Restricted Shares stock processing· Responsible for internal and external research of escalated tax, payroll, and accounting issues.· Responsible for creating and maintaining process documentation for tasks for the role.· Responds timely to case management based on agreed SLAs.· Works with internal financial teams and management to identify cost saving strategies that provide favorable outcomes to the company.· Create and manage various internal payroll tax audits to include but not limited to taxation based on work locale, jurisdictions, reciprocity, etc. to mitigate impact to employee’s taxes.· Additional duties as assigned.Preferred Qualifications:· Bachelor’s degree (Accounting, Finance, Business, or Human Resource Management) or 9 years work equivalency.· 5+years of experience/knowledge processing mid to large (20,000+) employer multi-state and multi-EIN payroll tax processing.· 3-4 years of Workday Payroll experience.· 5+years advanced payroll tax filing knowledge and understanding of the abatement process for penalty &amp; interest fees.· 3-4 years’ experience/knowledge of ADP Smart Compliance and W2/W2c Manager for payroll tax.· 2-3 years’ experience with GL reconciliations, banking reconciliation, and related concepts.· 2-3 years of mid-level competency using MS Excel processing to perform VLOOKUP and pivot table functions.· 4+years of expert knowledge with standard payroll tax concepts, best practices, procedures, regulations, and laws.· 1-2 years’ experience creating SOPs and/or desk top process documentation.Skills· Ability to analyze, research and resolve compliance requirements at the Federal, State and Local level.· Knowledge of federal, state, and local tax withholding forms.· Proficient with MS office products.· Ability to work independently and manage multiple projects.· Excellent written and verbal communication skills.· Excellent problem solving and root cause analysis skills.· Strong work ethic.· Enjoys working in a collaborative team environment.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Sr. Tax Analyst - Contractor

<h3>Job Description:</h3><h3>The Role</h3>Fidelity Investments Workplace Solutions (WS) organization is looking for a Director, Full Stack Engineer to support our Equity Compensation Recordkeeping and Information Delivery Platform. We are looking for a person who has hands-on experience building high resiliency capabilities that include rules-based , real-time recordkeeping, reporting and business intelligence features on a modernized cloud-ready stack. The successful candidate will have a deep passion for artificial intelligence, innovative cloud technologies, and the creation of high-impact solutions.You will be an Engineering Lead in a cross-functional team of architects, developers, analysts, quality engineers and product owners. As part of our dynamic technology team, you will play a pivotal role in defining the strategic technical direction for our products.<ul><li>Establish standards and ensure alignment with existing technology roadmaps.</li><li>Remove barriers to deliver value and drive progress.</li><li>Work with the team to enhance application scalability, stability, and resilience.</li><li>Design, develop, and modify complex systems.</li><li>Collaborate with Product Leaders and Architects to establish non-functional requirements for scale and performance.</li><li>Define an end-to-end performance testing strategy and address test data needs for scalability.</li></ul><h3>The Expertise/Skills You Bring and the Value You Deliver </h3><ul><li>Bachelor’s degree in computer science or engineering</li><li>12+ years experience with technology roles, specializing in the development and engineering implementation of new technologies, preferably within financial or high-tech environments (currently hands-on) in Java/J2EE, Spring framework (Batch framework), Angular, API Development (REST), Rules Engine (DROOLS)</li><li>3+ years hands-on experience in working with Cloud technologies (Microsoft Azure preferred) - features like Azure ASB, Azure functions, Azure Gateway, File Storage etc. </li><li>6+ years of strong development experience in RDBMS development (Oracle PL/SQL, SQL Server) and demonstrated work with DBAs in advanced performance tuning </li><li>Experience with GITHUB Copilot or similar GEN AI tools</li><li>Experience with designing and building event driven, multi-threaded, high data volume processing applications.</li><li>Experience with &amp; good understanding of ETL technologies (Informatica, Kafka)</li><li>Experience with Spring Batch framework, JMS (IBM MQ, Active MQ, Azure ASB, Kafka etc.)</li><li>Proven ability to prioritize and deliver in fast-paced, evolving environments</li><li>Experience designing IT architecture and facilitating change reviews, release management, and infrastructure change schedules.</li><li>Great communication skills and ability to articulate complex system concepts to non-technical audiences</li><li>Very good understanding of Software design and architectural patterns</li><li>Experience working in an Agile/Scrum model </li><li>Ability to learn new technologies in a fast-paced environment</li><li>Strong understanding of SDLC best practices </li><li>Lead design, code reviews, unit testing, integration and performance testing.</li><li>Providing knowledge and experience through insights and great ideas</li></ul><h3>The Team</h3>You will be part of the technology team in Stock Plan Services business unit that coordinates equity compensation programs on behalf of public and private companies offering various compensations programs such as: Employee Stock Purchase Plans, Restricted Stock Awards/Units, Stock Option Plans, Stock Appreciation Rights and Performance based Awards. Currently SPS services approx. 2M participants employed by over 300 clients and spread out in 150 countries. The business is looking to further expand in the international equity compensation markets. As part of that we are modernizing our legacy reporting and business intelligence platform to provide data and reports in real-time running on cloud-ready stack.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Fidelity Investments

Director, Full Stack Engineering

<h3>Job Description:</h3> Job Title – Software Engineer – DB ProjectsThe Purpose of This Role:A Software Engineer in the WI DB Projects team will design &amp; develop scalable solutions that drive quality and efficiency across DB Operations. The team practices the agile development methodology in a matrix environment with teams functioning from US and Bangalore. This Development group provides automation solutions/Tools/ UDAs (User Developed Application) for DB Ops, Support Services &amp; Data Mgmt group by creating applications using Microsoft technologies, web services and BI tools.The Value You Deliver:<ul><li>Leveraging existing systems and architecture to drive scale and efficiency</li><li>Assisting in design tollgates, solution engineering and reengineering</li><li>Building applications to control and mitigate business risk and exposure</li><li>Performing application maintenance and ensure information security controls</li><li>Provide timely status updates, issue resolutions, and step-by-step instructions on usability questions</li><li>Collaborate with Product, Execution, and other support teams to resolve or escalate user inquiries</li><li>Based on support queue trends, make recommendations for innovation and automation to reduce volume</li></ul>.The Skills that are Key to this roleTechnical / Behavioral:<ul><li>Hands on experience in the following technologies<ul><li>.net 3.5 and above/ C# .net / WPF / Web/Window forms / XML / Java Script / HTML / PHP</li><li>MS Office development in VB/VBA</li><li>LINQ, Entity Framework</li><li>Expertise in PL/SQL Server 2008 R2 / 2012 / 2014, Sybase</li></ul></li><li>Implement and deploy WPF for ClickOnce desktop application.</li><li>Experience in building dashboards in Business intelligence tools such as Tableau or Power BI</li><li>Exposure to GIT, Clearcase version control systems</li><li>Proficient in OOPS, Object Oriented Analysis and Design (OOAD), N-Tier Architecture, Model View Control (MVC) and Model View ViewModel(MVVM) design patterns</li><li>Prior experience in building UDAs, Dashboard reporting and analytical work</li><li>Excellent verbal, written and interpersonal communication and collaboration skills</li><li>Organized, analytical and detail oriented</li></ul>The Skills that are Good To Have for this role:<ul><li>Project experience in Waterfall and Agile methodologies(Conducting Scrum meetings)</li><li>Analyze business requirements for developing desktop and web based applications.</li><li>Participate in all phases of project lifecycle, including analyzing, developing, testing, documenting and communicating technical design artifacts.</li><li>Develop programmatic unit tests for all developed code.</li><li>Define code coverage by following Test Drive Development.</li><li>Ability to work with various stakeholders for finding opportunities for automation, deploy applications in different platforms</li></ul>How Your Work Impacts the Organization:Defined Benefits (Retirement Services) supports our business partners in the US in servicing corporate / institutional customers in benefits administration vertical. This involves moving the customers to the Fidelity platform and supporting their on-going record-keeping needs. This is done through a series of processes, both technical and non-technical, that helps a customer to use our products and services.The primary focus of the team is on Defined BenefitsThe Expertise We’re Looking For:<ul><li>3+ years of experience in tool development</li><li>Bachelor’s degree in a Technology-related discipline or equivalent in work experience</li></ul>Location : Bangalore - EGLShift timings: 1:00 pm - 10:00pm <h3>Certifications:</h3><h3>Category:</h3>Information Technology

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