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<h3>Job Description:</h3>Job Title – Director, Systems Services and SupportThe Purpose of This RoleWe are seeking a dynamic and experienced hands-on people manager to lead the Major Incident Management (MIM) team of Fidelity Service Center within Enterprise Infrastructure &amp; Operations. This role requires strong leadership, operational excellence, and a deep understanding of major incident management processes. You will be responsible for managing a team that handles high-impact incidents, ensuring rapid resolution, minimizing business disruption, and driving continuous improvement. By embodying Fidelity’s values and agile leadership principles, you will help cultivate a culture of accountability, collaboration, and operational resilience. The Value You Deliver<ul><li>Lead, mentor, and develop a high-performing Major Incident Management team bringing your experience in a fast-pace and high-impact environment.</li><li>Assisting team in active calls to ensure timely and effective resolution of major incidents, coordinating across technical and business teams.</li><li>Establish and enforce MIM processes, escalation protocols, and communication standards.</li><li>Provide leadership during high-severity incidents, acting as the primary point of contact for stakeholders.</li><li>Ensure all managed incidents and driving to mitigation and root cause analysis and post-incident reviews to identify improvement opportunities.</li><li>Collaborate on unusually complex cross-functional and/or cross-organizational problems and provides solutions that are creative and strategic </li><li>Awareness and monitoring of managed incident trends and metrics to proactively address systemic issues.</li><li>Represent the MIM function in leadership forums, providing updates on incident trends, risks, and strategic initiatives.</li><li>Demonstrates an in-depth understanding of the business and has experience in a variety of life cycle methodologies</li><li>Applies technologies, methods and concepts to maximize functional/operational capabilities while optimizing the use of resources by proposing and analyzing decisions and seeking and applying optimum mix of technology versus resources to meet business goals. </li><li>Adapts leadership style and management to situation at hand while thriving in an unstructured, ambiguous situation and comfortably handles risk and uncertainty.</li></ul> Metrics and MeasurementSuccess in this role will be measured through a combination of operational performance indicators, team effectiveness, and strategic impact. Key metrics include:<ul><li>Mean Time to Acknowledge (MTTA) and Mean Time to Restore (MTTR) for major incidents.</li><li>Volume and trend analysis of major incidents handled monthly/quarterly.</li><li>Root Cause Analysis (RCA) completion rate and quality of post-incident reviews.</li><li>Adherence to SLAs and OLAs, including escalation timelines and resolution targets.</li><li>Reduction in repeat incidents through proactive problem management.</li><li>Team performance metrics, including on-call effectiveness, training completion, and engagement scores.</li><li>Process maturity and compliance with ITIL and internal governance standards.</li><li>Automation and tooling adoption for incident detection, response, and reporting.</li><li>Quality of incident resolution and documentation, ensuring high standards are consistently maintained and knowledge is effectively captured for future reference.</li></ul>The Skills that are Key to this role - Technical / BehavioralTechnical Skills:<ul><li>Deep understanding of ITIL-based Incident, Change, and problem management practices.</li><li>Deep technical knowledge with large scale enterprise infrastructure components (e.g. networks, servers, databases, cloud platforms, batch processing).</li><li>Experience with third party external vendors management (e.g. Microsoft, AWS, Salesforce)</li><li>Experience with ITSM platforms and communication tools (e.g.ServiceNow, Microsoft Teams)</li><li>Familiarity with SLDC and automated deployment pipeline</li><li>Ability to assess technical issues quickly and coordinate effective mitigation strategies.</li><li>Deep Technical knowledge of utilizing observability platforms and Event Management monitoring tools (e.g., Splunk and Datadog)</li><li>Understanding and managing adherence to OLAs and SLAs</li><li>Ability to understand highly complex and detailed technical architecture and platform diagrams</li><li>Experience in Business Continuity, High-Availability and Disaster Recovery</li><li>Leverages experience, technologies, methods, and concepts to maximize functional/ operational capabilities, for multiple complex projects.</li></ul>Behavioral Skills:<ul><li>People Leadership: Proven ability to lead, coach, and develop high-performing technical teams.</li><li>Strategic Thinking: Ability to align team objectives with broader business goals and anticipate future capacity needs.</li><li>Collaboration &amp; Influence: Strong interpersonal skills to work effectively with cross-functional teams and senior stakeholders.</li><li>Communication: Clear and confident communicator, capable of translating technical insights into business-relevant language.</li><li>Decision-Making: Sound judgment in prioritizing tasks, resolving conflicts, and managing team dynamics.</li><li>Adaptability: Comfortable navigating change and ambiguity in a fast-paced enterprise environment.</li><li>Accountability: Strong sense of ownership and commitment to delivering results through others.</li></ul>The Skills that are good to have for this role.<ul><li>Experience working on global delivery models.</li><li>Familiarity with automation, event management for incident detection and resolution.</li><li>Experience leading cross-functional IT operations or service management teams.</li><li>Change management and organizational agility.</li><li>Previous experience in a Financial Services Organization and US based organizations</li><li>Solid Communication skills, with ability to summarize and articulate impact with an emphasis on Executive Communication</li><li>Ability to train mentor, coach and team members - colleagues on Technology Solutions</li></ul>The Expertise We’re Looking For<ul><li>Bachelor’s degree in IT, Computer Science, or a related field.</li><li>15+ years of experience in IT operations or service management.</li><li>Proven leadership in managing, mentoring, and developing operational teams.</li><li>Strong communication skills with the ability to engage across all levels.</li><li>Solid understanding of enterprise infrastructure and incident management.</li><li>Quick learner with adaptability to evolving technologies and priorities.</li><li>Customer-focused, professional, and collaborative approach.</li><li>Analytical mindset with attention to detail and structured problem-solving.</li><li>Experience working in global, cross-time-zone environments is a plus.</li></ul>How Your Work Impacts the OrganizationFidelity Service Centre, which is part of the Fidelity EI&amp;O (Enterprise Infrastructure &amp; Operations) India plays a critical role in supporting global operations, including 24x7 incident response. The Major Incident Management team ensures that critical IT services remain available and resilient by managing and resolving high-severity incidents efficiently. This function is vital to maintaining business continuity, protecting customer trust, and supporting Fidelity’s operational excellence. Location: ChennaiShift timings: 6:00 AM to 3:00 PM <h3>Certifications:</h3><h3>Category:</h3>Information Technology

Fidelity Investments

Director, Systems Services and Support

<h3>Job Description:</h3>Job Title –Lead Data EngineerThe Purpose of This RoleAt Fidelity, we use data and analytics to personalize incredible customer experiences and develop solutions that help our customers live the lives they want. As part of our digital transformation, we have significant investments to build cloud data lake platforms. We are looking for a hands-on data engineer who can help us design and develop our next generation Cloud Data Lake and Analytics Platform for Workplace Solutions.The Value You DeliverFidelity's Workplace Investing Reporting and Analytics chapter ( India) is seeking a Principal Data Engineer to play a key role in building a Power BI and snowflake-based reporting application. Team is responsible for building reports in Power BI with Snowflake as the source of data for the reports. It will also develop lot of custom capabilities on AWSTeam needs to work closely with the Enterprise Data Lake (EDL) team for data acquisition for the reports and with the Oracle Analytics Server (OAS) team to migrate the OAS based reports to Power BI.This person will be self-driven and work with technical partners, and assist developers and testers as needed. The role demands significant collaboration with members of various business and IT groups throughout the lifecycle of a typical project. Our engineering team is innovative, diverse, hardworking, and self-driven. We work in a very dynamic agile environment.The Expertise You HaveBachelor’s degree in Computer Science / similar technical subject area and 3+ years’ experienceHands-on experience in Data warehousing , Snowflake , Data lake echo systemsexperience e experience in Data engineering, and Data ModelingHands On experience in Cloud (AWS/Azure)The Skills You BringWorking in a team of developers and analysts to deliver business value by coordinating with Architects, Analysts and Product ownersStrong collaboration skillsExcellent communication skills requiredStrong problem resolution skills requiredCritical thinking and the ability to work in an agile environmentThe Value You DeliverAccountable for consistent delivery of functional software – sprint to sprint, release to releasePerfection in software development practices and proceduresParticipates in application-level architecture – able to drive the solutionDevelops original and creative technical solutions to ongoing development effortsResponsible for QA readiness of software work you are doing (end-to-end tests, unit tests, automation)Responsible for supporting implementation of initiativesWorks on sophisticated assignments and often multiple phases of a projectAssists in developing departmental technical policies and proceduresThe Expertise we’re looking for<ul><li>5+ years of experience in Data Warehousing, Big data, Analytics and Machine Learning</li><li>Graduate / Post Graduate</li></ul>Location: BangaloreShift timings: 11:00 am - 8:00pm<h3>Certifications:</h3><h3>Category:</h3>Information Technology

Lead Data Engineer

<h3>Job Description:</h3>Job Title – Chapter leaderAs a Chapter Leader you will be part of Analytics Insight and Reporting Chapter(India) in WI.The Purpose of This RoleAs a chapter leader under Analytics Insight and Reporting Chapter(India), you will be responsible for Developing , maintaining and enhancing PSW reporting . You will be technically leading a team of motivated individuals proactively working on enhancing the reporting platform to make it more resilient and transform it to next gen Reporting &amp; Insight PlatformAs a technical leader, you blend deep Software Engineering knowledge with a passion for coaching, mentoring and help them grow and develop in their knowledge area and ensure alignment on the “how” of the work they performYou are committed to developing your own expertise and knowledge to bring the latest thinking to your role to empower others with that knowledge. In addition, you:· Bring passion to your work to inspire and motivate· Embody Fidelity’s Leadership Principles· Create a culture of continuous improvement· Enjoy what you do!The Value You DeliverAs a Chapter leader you will be responsible forThe Value you DeliverWhat You'll Do<ul><li>Lead a team of engineers who are responsible for building, maintaining, and deploying web applications.</li><li>Set technical direction for the engineering team and define architectural standards in partnership with other leaders.</li><li>Provide direct management, coaching, and mentoring for a growing engineering team, with a specific focus on career development</li><li>Partner effectively with other leaders in the group to develop a cohesive and comprehensive technical strategy and roadmap, supporting our range of products.</li><li>Help cultivate and advocate for a culture code that emphasizes a customer focus, sharing knowledge, empowering everyone, and supporting leadership at all levels.</li><li>Work closely with business partners to understand their needs and help drive technical decisions in support of these goals.</li></ul>The Skills and Expertise that are key to this RoleRequirements<ul><li>Experienced player coach</li><li>Strong experience in AWS and other cloud platforms for data ingestion and processing</li><li>10+ years of work experience in large-scale, Data Platforms focused on Data Engineering, Reporting with hands-on Data/Database Engineering Expertise.</li><li>Demonstrated experience in BI / Analytic and large scale BI modernization</li><li>Extensive experience in Python</li><li>Good to have experience in Pl-SQL , Oracle and Snowflake</li><li>Good to have experience in Reporting Tools like OBIEE and PowerBI</li><li>Good to have experience in Data Lake and Business Intelligence</li><li>Experience in developing REST API is preferred</li><li>Critical thinking and the ability to work in an agile environment</li><li>Experience working in Financial Services Industry desired with experience in WI products and data preferred</li><li>Strong experience in navigating organization structure</li></ul>The Expertise We’re Looking ForBachelor /Master degree in Computer science or any other disciplineSnowflake, Azure/AWS,Python,Devsecops,Oracle PLSQL, Informatica and UNIX, Azure/AWSCompany OverviewFidelity Investments is one of the world's largest providers of financial services. Headquartered in Boston, US, Fidelity's goal is to make financial expertise broadly accessible and effective in helping people live the lives they want. Privately held for nearly 70 years, Fidelity employs 45,000 associates who are focused on the long-term success of our customers. FMR (Fidelity Management &amp; Research) India is the Global Inhouse Center of Fidelity Investments. Headquartered at Bangalore, where operations commenced in 2003, FMR India has another fully-functional unit at Chennai. To know more visit : <a href="https://india.fidelity.com/india/" target="_blank">FMR India</a>Location: ChennaiShift timings: 11:00 am - 8:00pmExperience 12+ Years of IT Experience<h3>Certifications:</h3><h3>Category:</h3>Information Technology

Chapter Lead - Player Coach - Cloud

<h3>Job Description:</h3>Job Title – Principal - Software EngineeringThe Purpose of This RoleAs a Principal Cloud Engineer, you will contribute to the design, development, and implementation of multi cloud-based API Platform that drive our organization's technological and digital advancement. Your expertise will be pivotal in implementing scalable, secure, and efficient API Platform, ensuring seamless experience to our users and customers. You will collaborate with cross-functional teams to innovate and optimize cloud strategies, fostering a culture of continuous improvement and excellence. Your role will also involve mentoring and guiding junior engineers, promoting best practices, and staying abreast of emerging technologies to maintain our competitive edge.The Value You DeliverAs a Principal Cloud Engineer, you will be instrumental in developing and enhancing the API platform to meet the evolving needs of the business. Your contributions will:<ul><li>Implementing the best engineering solutions involves leveraging cutting-edge technologies to design scalable and efficient systems. It requires a deep understanding of industry standards and best practices to ensure reliability and security. Continuous evaluation and optimization are key to maintaining high performance and adaptability in a dynamic environment.</li><li>Your expertise will foster a culture of innovation, enabling the development of cutting-edge technologies and solutions that keep us ahead of the competition.</li><li>You will ensure our cloud environments are secure and compliant with industry standards, protecting our data and maintaining trust with our stakeholders.</li><li>By guiding and mentoring junior engineers, you will cultivate a skilled and motivated team, driving collective success and professional growth.</li></ul>The Skills that are Key to this roleTechnical / Behavioral<ul><li>Cloud Expertise: Proficient in AWS and its various services such as EKS, S3, DynamoDB, EC2, Route 53, Lambda, etc.</li><li>Kubernetes Expertise: Experienced in designing scalable and robust systems on Kubernetes, preferably EKS.</li><li>Programming Skills: Expert in at least one programming language, preferably Java or Go.</li><li>DevOps Knowledge: Familiar with Docker, Kubernetes, CI/CD, and other DevOps practices.</li><li>Solution Development: Capable of independently building solutions and taking them to production with minimal guidance.</li><li>API Development: Knowledgeable in API development, lifecycle management, and gateways like APIGEE or Envoy.</li><li>Mentorship: Able to guide and mentor junior engineers effectively.</li><li>REST API Creation: Skilled in building secure REST APIs from scratch, using industry best practices like OpenID, OAuth2.0, SSL, etc.</li><li>Debugging Skills: Excellent at identifying and resolving issues in both code and infrastructure.</li><li>System Design: Expert in designing Tier 0 systems and platforms, participating in system architecture.</li><li>Open Source Understanding: Strong grasp of the open-source ecosystem.</li><li>Team Collaboration: A good team player with the ability to work across functional teams.</li></ul>The Skills that are Good To Have for this role<ul><li>Cloud Certifications.</li><li>Building GraphQL APIs.</li><li>Terraform/OpenTofu.</li><li>Envoy knowledge.</li></ul>How Your Work Impacts the OrganizationFAE domain is the part of Enterprise Technology with the focus on Engineering and architecture. We enable Fidelity business units to safely and securely adopt cloud at scale.The cross-enterprise collaboration enables the delivery of solutions that meet the emerging digital expectations of Fidelity’s customers and clients. The Expertise We’re Looking For<ul><li>9+ years of IT experience</li><li>Graduate</li><li>Certifications if any</li></ul>Location : Bangalore - Manyata/EGL / Chennai<h3>Certifications:</h3><h3>Category:</h3>Information Technology

Principal - Software Engineering - Cloud Engineer

<h3>Job Description:</h3>Job Title: Vice President – Fraud Analytics and OperationsThe Purpose of Your Role:Fidelity’s Fraud Risk and Control (FRC) organization is seeking a hands-on leader to head our Fraud Analytics function. Fraud Risk and Control, within Enterprise Cyber Security, is responsible for preventing, detecting, and responding to fraud incidents across the entire Fidelity enterprise. This role requires a strong blend of technical expertise, business acumen, and leadership to develop fraud loss and performance reporting that will drive risk mitigation, optimize decision strategies, and support cross-functional product and engineering initiatives.The Team:Fraud Analytics is part of Fraud Risk &amp; Control and plays a critical role in the protection of Fidelity assets from account takeover, account owner fraud and Identity theft. Fraud Analytics team are working together with Cyber Fraud Fusion Center and Investigation Teams as well as business partners across Enterprise.The Value You Deliver:<ul><li>In this role, your focus will be on building fraud reporting capabilities to define and monitor key risk indicators related to loss reduction, control efficacy, detection strategy and fraud operational efficiency. You will manage team and global leadership stakeholders.</li><li>Build and lead the fraud reporting, develop KPI and strategy function including Identify fraud trends/patterns and detection efficacy.</li><li>Build Capability of predictive models and forecasting tools for fraud loss, customer service demand, and fraud detection.</li><li>Leverage analytics to identify enhancement opportunities and more granular insights that can be acted upon, while ensuring adherence to Fraud Policy.</li><li>Partner with product, engineering, and finance teams to drive data-driven decision-making and cross-functional initiatives.</li><li>Present insights and strategic recommendations to C-level executives.</li><li>Design and implement risk strategies for new product launches, ensuring minimal surprises and regulatory compliance.</li><li>Oversee the creation of self-service analytics tools and dashboards to empower business users and reduce manual reporting efforts.</li><li>Prioritize and provide a clear line of sight to the most critical work to partners and team members.</li><li>Develop and ensure the Fraud Risk Management framework is effectively embedded and a sound fraud risk awareness culture.</li><li>Act quickly and decisively when any risk and control weakness becomes apparent during investigations and ensure these are addressed within an appropriate timeframe and escalated to the relevant stakeholders.</li><li>Provide directions, guidance and responsible to ensure optimal productivity and performance of the team.</li></ul>Required Skills:<ul><li>Strong technical skills in SQL, Python, AWS, A/B testing, and predictive modeling.</li><li>Experience working with cross-functional teams including product, engineering, and finance.</li><li>Excellent communication and stakeholder management skills, with experience presenting to senior leadership.</li><li>Familiarity with regulatory compliance and risk governance frameworks.</li></ul>The Expertise We’re Looking for:<ul><li>15+ years of experience in data science, analytics, and risk management.</li><li>10+ years in leadership roles.</li><li>Proven success in building and scaling teams</li><li>Deep expertise in risk and fraud strategy, personalization, payment optimization, and forecasting.</li><li>Experience with fraud loss forecasting models, fraud detection tools, and customer engagement analytics.</li></ul>How Your Work Impacts the Organization:Fidelity is rated as one of the most trusted brands in the US Financial industry and “Enterprise Cyber Security (ECS)” is one of the key contributors. Protecting customer’s assets is amongst the top priorities of Fidelity and ECS is entrusted with engaging into initiatives to protect Fidelity’s information against diverse cyber threats. It’s a dynamic organization with highly experienced and competent team with organization &amp; operations aligned with NIST Cyber Security Framework. Team is focused on managing both classical as well evolving risk areas through an optimal combination of People, Process and Technology. Its operations span across the globe to have 24*7 protections to Fidelity’s assets.Location: ChennaiShift timings: Mostly Business as Usual, few times you will work during weekend and off Business hours for escalation.<h3>Certifications:</h3><h3>Category:</h3>Information Technology

Vice President – Fraud Analytics and Operations

<h3>Job Description:</h3>Job Title: Lead - Data EngineeringThe Purpose of this Role The Workplace Investment (WI) Test Data Management CoE is seeking an experienced Data Analyst to lead data exploration, reporting, and quality initiatives supporting test environments. You will analyze trends, detect anomalies, and provide actionable insights to help improve test data availability, accuracy, and data/ environment stability. You will partner with engineering, QA, and TDM teams to ensure data decisions are grounded in reliable, timely information. The Expertise and Skills You Bring • 6–9 years of experience as a Data Engineering, preferably in a testing, or engineering environment • Strong SQL skills and experience working with large, complex datasetsYou must possess strong background on PL/SQL, Informatica, Snowflake• Ability to investigate data issues, identify patterns, and explain root causes • Familiarity with test data concepts, data masking, or data provisioning processes is a plus • Strong communication and data storytelling skills — can explain findings to technical and non-technical teams • Experience working with Agile teams, JIRA, and documentation tools (e.g., Confluence) • Exposure to cloud platforms (AWS, Azure) and scripting languages (e.g., Python) is desirable • Passion for data quality, consistency, and driving better decisions with facts The Value You Deliver • You perform in-depth analysis of test data patterns, usage, and gaps across environments • You detect anomalies or inconsistencies in data and help teams address root causes • You build clear, insightful dashboards and reports to support data-driven decision-making • You partner with QE, TDM, and engineering teams to define test data quality metrics • You support test data compliance and masking efforts by identifying sensitive data across sources • You contribute to environment stability by flagging issues early and helping teams prioritize fixes • You document insights, trends, and recurring data issues to support long-term improvements How your Work Impacts the OrganizationThe Team The WI QE Center of Excellence (CoE) drives engineering excellence and data/environment stability across WI squads. As a Data Analyst, you’ll play a key role in ensuring test data is trustworthy, visible, and ready to support rapid, high-quality testing. Your insights will help shape how we build, monitor, and evolve our test data ecosystem.Location: TRIL, ChennaiTiming: 11AM to 8PM<h3>Certifications:</h3><h3>Category:</h3>Information Technology

Lead - Data Engineering

<h3>Job Description:</h3>Job Title : PRINCIPAL - QUALITY ENGINEERINGThis role, as part of the WI QA group, will be critical in supporting development of our capabilities relative to automation including: supporting execution of our automation road map, working with team members to develop infrastructure and tools required across multiple technology stacks, working within guidelines and offering suggestions relative to governance procedures and overall development standards.<h3>The Purpose of This Role</h3>The primary objective of the WI QA team is to enable the WI business in the US, while working with IT business partners in the US in a well-integrated way. Over the past 10 years the team has developed technical expertise on various functions within each business line of Workplace investments, across strategic new products and within data engineering. We strive to achieve technical excellence in each of these functions and help the WI business accomplish its long-term objectives. This role focuses on the development of Automation Infrastructure in support of business needs and the technology evolution to a DevOps culture.<h3>The Value You Deliver</h3><ul><li>Translate business and systems requirements into technical requirements for automation and software tools &amp; framework.</li><li>Design, develop, document, and maintain automated tests and software tools.</li><li>Actively contributing in the day-to-day planning, design, execution, and reporting of automation metrics and KPI’s</li><li>Adhere to software engineering principles in development of automation software and develop software to test software and keeping zero tech debt with sonar quality gate.</li><li>Understand and apply test driven/behavior driven design concepts to test and debug automated solutions and software utilities developed by self and others.</li><li>Do white box testing where required</li><li>Deliver accurate and maintainable code for automated test suite and software utilities.</li><li>Collaborate with other technical resources to:</li><li>Suggest improvements for processes, best practices, and standards.</li><li>Find opportunities to improve maintainability of automation platform.</li></ul><h3>The Skills that are Key to this role</h3>Technical / Behavioral<ul><li>Strong hands-on experience in building automation test frameworks, test suites from scratch, maintain and scale using – Java, TypeScript, Cucumber, REST Assured, Karate</li><li>Candidate should have a good understanding of the software development process including analysis, design, coding, system and user testing, problem resolution, and planning</li><li>Experience working with CI/CD pipelines (Bitbucket, Udeploy, Jenkins, Concourse)</li><li>You should have good analytical skills and high ability to learn and adapt to new processes</li><li>Good understanding of Automation Frameworks – Behavior / Data / Key word Driven, Hybrid</li><li>You should be able to optimally debug and test own automation code, software code</li><li>You should have good Written and verbal communication and presentation skills</li><li>Your ability to work optimally with both business customers and project team members will be a strong factor that will be considered</li><li>Good interpersonal, relationship management and facilitation skills</li></ul>The Skills those are good to have for this role<ul><li>The following experience is mandatory:</li><li>Hands on experience on Java &amp; Cucumber</li><li>Hands on experience in setting up automation frameworks from scratch &amp; scale</li><li>Hands on experience on REST Assured</li><li>Webservices / API Testing</li><li>Experience with one or more of the following is a plus:</li><li>Jenkins/Git Stash</li><li>Azure/AWS Services</li></ul><h3>How Your Work Impacts the Organization</h3>The primary objective of the Workplace Solutions team is to enable the WI business in the US, while working with IT business partners in the US in a well-integrated way. WI comprises five business lines - Defined Contributions, Defined Benefits, Stock Plan Services and Health Care Group and Health Savings Account. Over the past 10 years the WS team has developed technical expertise on various functions within each business line of Workplace investments, across strategic new products and within data engineering.<h3>The Expertise we’re looking for</h3><ul><li>10+ years of Hands-on Testing experience, which includes any of the following:</li><li>5+ year using Java/Typescript &amp; Cucumber preferred</li><li>5+ years of automation scripting experience (not record and playback)</li><li>5+ years of experience in API / Webservices testing using REST Assured</li><li>Bachelor’s or Master’s Degree in Computer Science, Computer Engineering, or other related field</li><li>Java / AWS / Azure certification will be a plus</li><li>Knowledge of Performance testing or hands on experience will be a plus</li></ul><h3>Location:</h3>Shift timings: 11:00am - 8:00pm<h3>Certifications:</h3><h3>Category:</h3>Information Technology

PRINCIPAL - QUALITY ENGINEERING

<h3>Job Description:</h3>Job Title – Lead- Operating Systems ProgrammingOpportunity for a Mainframe z/OS Principal Operating Systems Programmer to support break fix, maintenance, service improvement and Business and infrastructure project delivery.The Purpose of This RoleThe Mainframe Storage group provides a variety of services related to (z/OS) systems at Fidelity. Those services might include but are not necessarily limited to: Basic technology and infrastructures:<ul><li>Computing systems, <a href="http://itcompetency.fmr.com/comlibry/applications.aspx" target="_blank">applications</a>, and languages,</li><li>Data structures, databases, files, and I/O,</li><li><a href="http://itcompetency.fmr.com/comlibry/System_Administration.aspx" target="_blank">System Administration,</a></li><li><a href="http://itcompetency.fmr.com/comlibry/Network.aspxl" target="_blank">Network,</a>*</li><li><a href="http://itcompetency.fmr.com/comlibry/Network_Administration.aspx" target="_blank">Network Administration,</a>*</li><li><a href="http://itcompetency.fmr.com/comlibry/Hardware.aspx" target="_blank">Hardware,</a></li></ul> Business knowledge:<ul><li><a href="http://itcompetency.fmr.com/comlibry/Business_and_IT_Functional_Knowledge.aspx" target="_blank">Business and IT functional knowledge</a>,</li><li><a href="http://itcompetency.fmr.com/comlibry/IT_Trends_and_Emerging_Technologies.aspx" target="_blank">IT trends and emerging technologies</a>,</li><li><a href="http://itcompetency.fmr.com/comlibry/Collaboration_and_Relationships.aspx" target="_blank">Collaboration and relationship management,</a></li><li><a href="http://itcompetency.fmr.com/comlibry/Operational_Excellence.aspx" target="_blank">Operational excellence;</a></li></ul>The Value You Deliver<ul><li>1 High level language (other than REXX), examples are SAS/Easytrieve/Java/ISPF Dialogs/Cobol/Assembler.</li><li>Basic REXX knowledge (modifying existing programs) .</li><li>ISPF/TSO structures (ALTLIB, LIBDEF, MENU, REXX usage for product invocation).</li><li>Coding new IVPs, which may include the use of an IVP REXX checking routine.</li><li>Understanding of AUTOIVP/FIDDASH/FIDCLONE/AUTOSTAGE functionality.</li><li>Use of jChange for change processing.</li><li>Understand the IPL Process/Flow from the LOAD Address/LOADPARM through IVP5.</li><li>Overview of the z/OS Storage Map, including 24/31/64, the “16MB line” and “the Bar”.</li><li>Participate in the MOC rotation.</li><li>Full problem resolution – Open issue, diagnose, fix (for less critical problems).</li><li>DR understanding.</li><li>Resolve health Checker issues.</li><li>Basic SLIP processing (set slip for abend, display slip, enable, disable and delete commands).</li><li>Install less complex OEM products.</li><li>Become SME for 2 products (IBM or Non-IBM).</li><li>Become secondary SME for 5 additional products (means some knowledge)</li><li>Basic SMP/E knowledge.</li><li>Increased diagnostic skills, understanding abend and wait state code, appreciation of the PSW.</li><li>Understand PARMLIB naming convention standards.</li><li>Understand and update common PARMLIB members.</li></ul><ul><li>IBM and other vendor Utilities to senior levels.</li><li>Intermediate OSS Standards – SYSPLEX &amp; LPAR naming conventions, DASD naming conventions, IBM/OEM SYSRES knowledge, Clone Rollout process, RES vs Non-RES considerations, dataset naming standards (TECH, MAINT, SYSx). </li><li>Able to initiate maintenance and follow an APAR or PTF through the entire life cycle.</li><li>Intermediate Diagnosis with available messaging.</li><li>Open problems with IBM (IBMLINK) and CA (Support Connect) and send diagnostic data (other vendors not reqd but nice to have).</li><li>Assist with the product installation of an OEM product, and perform, as the SME, product upgrade to new release or version preserving permanent records and documentation to standard.</li><li>Update OSS Sharepoint site in particular use of the OSS Turnover for search and creation of items.</li><li>Learn a few useful operator commands (20).</li><li>Understand and use Service Manager &amp; PPM.</li><li>Intermediate REXX knowledge (understanding more complex existing programs, write new programs).</li><li>Advanced level of diagnosis for wait state conditions and how to resolve them.</li><li>Advanced level of diagnosis for system ABEND codes and their relationship to SVCs.</li><li>Implement upgrades to existing products, with an understanding of what the product does and implications of new features/enhancements that could affect the current release.</li><li>Implementation of complex products and subsystem changes with little or no oversight.</li><li>Participate in the OEM Coordinator role.</li><li>Basic understanding of Logstreams (DASD/CF), including commands to display information.</li><li>Familiarity with IPCS, for DAE and SADUMP.</li><li>Overview of paging, how it works, RSM/VSM/ASM, Page Datasets (Common/PLPA/LOCAL).</li><li>Trace setting and gathering for GTF and Component Trace.</li><li>Advanced Slip settings (IF/SA/SB).</li><li>Diagnostic commands for XCF, GRS conflicts.</li><li>Increased understanding of PARMLIB members and their relationship, including Dynamic commands.</li><li>Advanced DUMP knowledge (issuing commands with and without automation).</li><li>Become SME for 5 products (IBM or Non-IBM).</li><li>Become secondary SME for 10 additional products (means some knowledge).</li><li>Intermediate SMP/E knowledge, diagnostics and debugging of issues.</li><li>Understand the IBM Hiper Process.</li><li>Install ServerPac for new Operating System (supervised).</li><li>Understand Shopz and SMP/E Internet Retrieval.</li><li>Basic USS and zFS knowledge including use of BPXMTEXT for message/codes lookup.</li><li>Understand HOOKJOB.</li><li>Understand, investigate and fix IVP errors.</li><li>Increase knowledge of the IPL process.</li><li>Knowledge of TCPIP</li><li>Knowledge in VTAM</li><li>Knowledge in Connect FTP,SFTP,Connect Direct</li></ul>The Skills that are Key to this roleTechnical / Behavioral<ul><li>Incident and Problem resolution in all LBG Mainframe z/OS areas</li><li>Contribute to Service improvement plans for Mainframe z/OS environments</li><li>Deliver Mainframe z/OS sysprog for Business projects</li><li>Lead improvement initiatives in the Mainframe z/OS technical area</li><li>Contribute to key Infrastructure delivery projects</li><li>Ensure Incidents and Problems are resolved in line with SD Service Assurance targets</li><li>Ensure processes and procedures are strictly adhered to</li><li>Raise Change records to fix hardware and software issues with the backup service</li><li>Work collaboratively across the wider Storage team to help develop, promote and implement process initiatives</li></ul>. The Skills that are Good To Have for this role<ul><li>Good verbal and written communication skills</li><li>Good interpersonal skills, ability to maintain good working relationships with India and onsite partner teams</li><li>Must be able to act as a team player as well as work independently</li><li>Adhere to all FIDELITY standard operating procedures (e.g. Change Control, Problem Management, etc)</li><li>Must be a quick learner and adapt to new tools and technologies</li><li>Project management capability would be an added advantage.</li><li>Provide 24x7 On-Call Support</li><li>Willingness to work off hours as per company standards</li></ul>How Your Work Impacts the OrganizationEI (Enterprise Infrastructure) India started operations in 2004 to help our partners take advantage of the global capability in providing operational support using the follow the sun model. Today the team covers multiple technologies in remote infrastructure support covering production, engineering, application and database support. EI India plays a key role in global workforce augmentation and supports all the EI verticals, including 24X7 operations in some areas. The team’s endeavour has been to provide increased value to our partners through operational excellence and innovation with a focus on stability.The Expertise We’re Looking For<ul><li>Bachelor’s degree</li><li>5+ years of technical experience in MF z/OS Support</li></ul>Location : ChennaiShift timings: 8.30 – 5.30/11.00 – 20: 00<h3>Certifications:</h3><h3>Category:</h3>Information Technology

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