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This position is responsible for collecting and resolving active customer accounts that have become delinquent. This position reports to the Collections Supervisor. This individual will primarily interact with delinquent customers, third party references or contacts, and repossession agencies assigned to recover vehicles on delinquent accounts. This individual also interacts internally with other AN Finance department in the course of arranging repossessions, delinquency management, and loss (charge off) administration. The successful candidate is self-directed in work prioritization and demonstrates superior judgment-making ability within the scope of the position’s areas of responsibility. The associate will perform all duties in accordance with AN Finance policies and procedures and all state and federal regulations. This position requires working a variable schedule, which will include late evening and occasional weekends, as directed by management. The compensation for this position includes a potential monthly bonus based on delinquency, roll rates, and net losses.<ul><li>Handle inbound/outbound collection calls in a professional manner.&nbsp; Reviews open accounts for collection efforts.&nbsp; Maintains good customer relations with borrowers, and effectively solves problems in an effort to resolve account delinquency and prevent losses.&nbsp; Identifies issues attributing to account delinquency and review with supervisor as needed.</li><li>Make outbound contact attempts with delinquent customers by telephone, email, chat, and texting to negotiate acceptable payment arrangements with delinquent customers.</li><li>Collect customer payments in accordance with payment due dates.&nbsp; Provide timely follow-up on payment arrangements.&nbsp; Follow and maintain policies and procedures in all aspects of the position.&nbsp;</li><li>Handle inbound contacts from customers involving a variety of issues, including delinquent payments and general inquires.&nbsp;</li><li>Negotiates account resolution and accurately input and document actions within the collections system, while maintaining company performance and productivity standards.&nbsp; Maintain and update customer demographic and employment information on a regular basis.&nbsp;</li><li>&nbsp; Perform skip-tracing activity on delinquent accounts for potential leads on customer or vehicle location.</li><li>Maintain or exceed production standards as established by management for accounts worked, conversion rate, kept rate, dollars collected, % now due, delinquency, roll rates and net losses.</li><li>Escalates risk issues to management, as appropriate.</li><li>Essential Knowledge, Skills and Licenses</li><li>Excellent verbal and written communications skills with the ability to communicate and present complex issues in a clear, accessible and impactful manner.</li><li>Must demonstrate superior listening skills</li><li>Proficient in the use of computer systems, including loan servicing systems, Strong skip-tracing techniques, including proficiency in the utilization of external data sources.</li><li>Thorough understanding of state and federal laws applicable to debt collection, including the Fair Debt Collection Practices Act.</li><li>Ability to organize various tasks and prioritize workloads while managing to deadlines.</li><li>Self-motivated, comfortable working independently, with strong attention to detail.</li><li>Bilingual in English and Spanish is preferred but not required.</li></ul>Education and/or Experience<ul><li>High school degree or GED is required.</li><li>Previous experience in the consumer financial services industry is preferred but not required, and automobile financing experience is preferred but not required.</li><li>3 years consumer debt collection and skip tracing experience</li></ul>Machines, Office Equipment and Software<ul><li>Web navigation and/or web-based software applications.</li><li>Personal computer: Microsoft Word, Excel, Power Point and Outlook.</li><li>10-key calculator and QWERTY keyboard skills.</li><li>Copier, faxing &amp; other general office equipment.</li></ul>Physical Demands<ul><li>Continuous use of personal computer/monitor/keyboard.</li><li>Physical Demand: None. Amt./Frequency: N/A</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Loan Counselor II

We are seeking a professional, results-driven Loan Counselor I to join our Collections team at AutoNation Finance. This position is responsible for resolving and collecting on delinquent customer accounts. The Loan Counselor I interacts directly with customers, third-party references, and repossession vendors to negotiate payment arrangements, prevent losses, and support the overall servicing strategy. The ideal candidate will be self-motivated, demonstrate sound judgment, and have strong communication skills. This position includes potential monthly bonuses based on delinquency, roll rates, and net losses. A flexible work schedule, including late evenings and weekends, is required. Organizational Relationships: The Loan Counselor I reports directly to the Collections Supervisor and works in collaboration with the Recovery, Credit, Funding, and Loss Mitigation teams. This position also interfaces externally with customers, third-party contacts, and repossession agencies to support resolution and recovery efforts. Job Responsibilities: • Collections &amp; Customer Contact: Make outbound contact attempts by phone, email, chat, or text to negotiate and secure payment arrangements with delinquent customers. Handle inbound calls from customers regarding payment status, account inquiries, and general servicing questions. Review delinquent accounts for collection efforts and identify opportunities to cure or resolve delinquency. • Account Management &amp; Documentation: Maintain accurate documentation in the collections system regarding customer interactions, payment arrangements, and status updates. Ensure timely follow-up and tracking of agreed-upon payment terms. Update customer demographic, contact, and employment information. • Skip Tracing &amp; Recovery Support: Perform skip-tracing activities to locate customers or vehicles on delinquent accounts. Collaborate with repossession vendors and internal teams to assist in recovery efforts. Escalate high-risk or unresponsive accounts to management as appropriate. • Compliance &amp; Quality Assurance: Adhere to all internal policies and procedures, including documentation and communication standards. Ensure compliance with FDCPA, UDAAP, and other applicable federal and state collection laws. Maintain production metrics as defined by management, including conversion rates, kept rates, delinquency targets, and net loss goals. Qualifications: • High school diploma or GED required. • Minimum of 3 years of consumer debt collection and skip tracing experience required. • Prior experience in auto finance or consumer financial services preferred. • Strong negotiation, verbal, and written communication skills. • Proficient with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). • Knowledge of debt collection laws and best practices. • Skilled in the use of loan servicing systems, data sources for skip tracing, and customer service tools. • Bilingual (Spanish/English) preferred but not required. • Ability to work independently, manage deadlines, and handle escalated accounts effectively. Next Possible Position: • Senior Loan Counselor • Recovery Specialist Physical Requirements: • Continuous use of computer, monitor, and keyboard. • No significant physical demands beyond standard office use. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job related tasks other than those specifically presented.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Loan Counselor 1

<h3>Job Description:</h3>The Purpose of This RoleThe Shareholder Reporting Team within Fidelity Fund and Investment Operations (FFIO) technology business unit supports applications that our business partners use to generate prospectuses, financial statements, and regulatory filings. As a Director/Chapter Lead of software engineering, you will lead teams to develop capabilities and the underlying platforms. You’ll have the opportunity to contribute ideas to improve our products as well as develop your skills, learn new technologies and languages, and continue to learn. We're looking for highly motivated individuals who work well in a collaborative, iterative, and fast-paced environment.The Value You DeliverWith you as a core member of the technology leadership team, we will together continue to drive and enhance a strong engineering culture that is built on these foundational principles:<ul><li>Imagine. Innovate. Inspire. Keep it cool: Cultivate an inclusive organizational culture, champion positive energy &amp; family spirit, recognize greatness, support each other &amp; enjoy the journey.</li><li>Elevate the floor; Influence the horizontal: Commit to developing leadership at all levels. Help your peers &amp; team get better by raising standards within and around while maintaining a strong focus on building future leaders.</li><li>Tightly aligned; loosely coupled: Establish or enhance partnerships across the organization to ensure alignment towards enterprise standards, tools and reusability while providing direction for teams to operate autonomously.</li><li>Level Up on Craftsmanship: Treat learning as a journey not a destination. Commit to learning and guiding as a part of your life.</li><li>Build the "Best" Tech together: Promote innovation driven by purpose and practicing autonomy with responsibility.</li></ul>The Skills that are Key to this role<ul><li>Drive and motivation to shape and service our broader organization by providing leadership, strategic thought consulting, and leading digital transformation efforts to support an agile workforce that is focused on customer obsession, pace over perfection, leadership at all levels and continuous learning.</li><li>Aspiration and skills to drive technology roadmaps for establishment and rollout of engineering standards, technology direction, and product architecture allowing the business leaders to develop key insights to optimally manage the business today and in the future.</li><li>Technology chops to be immersed in the very leading edge of cloud, and web technologies, plying your know-how with cutting edge architecture, and modern development practices.</li><li>Authenticity and personal commitment to coach engineers across multiple levels, craft frameworks for skills progression, influence careers, and build leadership skills.</li><li>Bachelor’s degree in computer science, Information Science (or equivalent STEM discipline)</li><li>Own all technical aspects of software engineering for assigned applications.</li><li>Write codes and perform tests of applications.</li><li>Provide hands on expertise with architecture, technical design, and performance tuning on development tasks in ongoing sprints.</li><li>Develop deep understanding of the tie-ins with other systems and platforms within the supported domains.</li><li>Drive ongoing product and platform release sprints with various team members and business stake holders.</li><li>Mentor Engineers on Agile team and implement high-quality software components.</li><li>Identify opportunities to adopt innovative technologies.</li></ul>Technical / Behavioral<ul><li>Technology leadership, critical thinking, and influencing skills across diverse organizational structures.</li><li>Driving technology architecture, strategies &amp; product roadmaps for large, complex systems.</li><li>Strong knowledge of cloud-based technologies specifically the AWS platform.</li><li>Hands on experience on Design &amp; Development and Architecture.</li><li>Strong programming skills with digital mindset, and fluent across technology components including API Services development and consumption using modern frameworks and open-source technologies.</li><li>The ability to code in more than one programming language and experience with architectural patterns of large, high-scale applications. We believe in applying the right technology depending on the challenge and are always exploring new technologies to continually provide value to our customers.</li><li>Apply state-of-the-art tools and methods to enable efficiency, performance and agility through automating DevOps processes, continuous integration, and delivery pipelines.</li><li>Deep understanding of building secure software using modern security principles.</li><li>Delivery focus with the ability to take full ownership.</li><li>Experience working with distributed teams in different time-zones.</li><li>Strong commitment to quality, documentation, and engineering excellence</li><li>Strong communication skills, problem solving skills and adaptability</li><li>Experience in reverse engineering and understanding existing applications</li><li>Willingness to learn new technologies</li><li>Core Java, Spring, Design patterns, Angular, REST, J2EE Object Oriented design, and development skills.</li><li> Ability to participate in working sessions that result in clear requirements and technical design, even when working with non-technical members of SCRUM teams.</li><li>Proven experience with Continuous Integration concepts and DevOps best-practices &amp; tools (Maven, Jenkins, GitHub, Jira, etc.)</li><li> Strong analytical and interpersonal skills</li><li>Excellent oral and written communication skills</li><li>Quick learner and willing to adapt and learn new technologies</li><li>Great attitude, team player and effective contributor</li><li>Commitment to quality and high standards</li></ul>The Skills that is good to have for this role<ul><li>Strong time management and planning skills required.</li><li>Possess excellent communications and interpersonal skills.</li></ul>The Expertise We’re Looking For<ul><li>Bachelor’s degree in Computer science or any other discipline</li><li>15+ years of experience in Java, Web, and Cloud technology role</li><li>3+ years of experience with people management, coaching and leading engineering team</li></ul><h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Director - Software Engineering

<h3>Job Description:</h3>You will be responsible for managing Fidelity’s enterprise CyberArk application, supporting privileged credential management for 75,000 associates. Key duties include designing and enhancing access management capabilities, administering production environments, implementing monitoring and upgrades, improving CI/CD through automation, and ensuring disaster readiness. The role operates within an Agile framework, involving sprint planning, prioritization, and continuous improvement initiatives to boost team efficiency and delivery speed.In this role, you will:<ul><li>Administer and operate the CyberArk application in a large-scale enterprise environment.</li><li>Manage systems and applications on Linux/UNIX platforms.</li><li>Design and implement cloud-based solutions using AWS or Microsoft Azure.</li><li>Maintain and optimize networking components including firewalls and load balancers.</li><li>Develop customized workflows and automated processes for vendor applications.</li><li>Contribute to system architecture and design efforts.</li><li>Present technical solutions and updates to both technical and business stakeholders.</li></ul>The Expertise You Have and The Skills You Bring<ul><li>Bachelor’s degree in Computer Science, Computer Engineering, Computer Systems Networking, Information Systems/Science, or a related discipline.</li><li>Minimum of 5 years of experience with CyberArk administration and operations.</li><li>Proven experience in Linux/UNIX system and application management.</li><li>Strong understanding of cloud architecture and migration strategies.</li><li>Solid foundation in networking, including firewalls and load balancers.</li><li>Demonstrated ability to lead technical initiatives and perform independent system design.</li><li>Relevant certifications such as CyberArk Defender, Sentry, Guardian, and ISC2 certifications including CISSP, CCSP, or SSCP.</li><li>Proficiency in CI/CD technologies including Jenkins, Git, Ansible, Chef, Artifactory, AWS CloudFormation, Terraform, EC2, Lambda, Docker/Kubernetes, and AWS KMS.</li><li>Advanced scripting and automation skills, particularly in PowerShell and CyberArk PACLI.</li><li>Experience developing automated workflows for vendor applications.</li><li>Strong communication skills for engaging both technical and non-technical audiences.</li></ul><h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Principal Systems Engineer

The Role We are seeking a dynamic and experienced individual with a proven track record of collaborating with business partners, understanding business requirements, translating business requirements into system requirements, and making recommendations regarding system functionality. This role will work closely with development teams, stakeholders, technology leads, and agile teams to ensure successful delivery of program milestones and adherence of the deliverables to the product roadmaps. It’s a fast-paced environment where decisions are customer-centric, collaborative, and iterative. .Your problem solving and technical skills along with ability to synthesize findings, developing practical and realistic recommendations, and communicate results will help you excel at this position. It’s a fast-paced environment where decisions are customer-centric, collaborative, and iterative. The Team This is an exciting role within the Workplace Investing (WI) Managed Accounts team, partnering. The team is a global, fast-paced, Agile team, looking for a Senior Systems Analyst who brings experience in business and systems analysis, and has a passion for teamwork and a deep interest in building a world class product that make lives better. The Expertise You Have <ul> <li>6+ years relevant experience in various systems analysis methodologies, including data analysis, data mapping, flowcharts, uses case development, story writing, set-up / configuration of systems, user acceptance testing and product documentation </li><li>Outstanding conceptual thinking, and problem-solving capabilities including synthesizing findings and developing practical and realistic recommendations </li><li>Strong project management skills with ability to take ownership of a business issue, lead triage and resolution discussions with a sense of urgency, communicate client and participant impact to Legal, Risk, Compliance and appropriate business partners, and see resolution of issue through to completion </li><li>Proven capacity to lead analysis of business systems and/or business process to identify user needs, document requirements, and address operation/ process issues/ improvements to accomplish business objectives. </li><li>Proven capacity to lead clarification and ‘translation’ of less-technical documentation and/or requirements into highly technical subject-matter </li><li>Leadership ability to train key partners and other constituencies in new solutions - architecture and implementation. </li><li>Bachelor’s degree encouraged, MBA or MS preferred. </li><li>Superb communication skills – written, verbal and presentation artifacts. </li><li>Strong analytical, technical and problem-solving skills </li><li>Prior work in an Agile environment </li><li>Solid grasp of Fidelity’s unique landscape with experience in multiple product offerings, preferred </li></ul> The Skills You Bring <ul> <li>Outstanding analytical skills and ability to lead distillation and translation of sophisticated customer needs into Agile stories with clear, substantial acceptance criteria </li><li>Demonstrated good interpersonal skills; highly compassionate emotional intelligence blended with analytical rigor and passion for technology. </li><li>Ability to build reputation and influence across the firm and at all levels of management. </li><li>Customer-obsessed with validated dedication to and success with delivering measurable business value </li><li>Innovative yet pragmatic – able to lead teams toward risk-taking with the highest likely marginal return. </li></ul> The Value You Deliver <ul> <li>Understand the end-to-end associate experience and problems that require systems analysis to settle potential opportunities and problems to be solved </li><li>Confer with team and business partners to resolve problem and type of data to be processed for assigned project or work stream within a larger project. </li><li>Capture information related to customer experiences, products, and/or services and perform analysis and reporting to detect and disclose relevant patterns </li><li>Identify root causes and validate business problems in terms of business and systems requirements </li><li>Quantify the scope and impact of the opportunity that will add new value for the organization and help lead prioritization according to business value or critical metrics </li><li>Build and implement test scenarios and settings to evaluate solution efficiency and identify the right metrics and approach to measure business value </li></ul> Company Overview At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a> or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.

Fidelity TalentSource

Systems Analyst

Full Stack Engineer The Team At Fidelity Fund and Investment Operations Technology (FFIO), we support trade processing, trade settlements, corporate actions, income collection, cash management, cash and position reconciliations, securities lending, and transfer agent control and reconciliation. Our team specifically supports the capture and deliver of financial messages along with money movement to/from internal clients and the custodian banks/counter parties. The Role We are looking for a forward-looking self-starter who thrives in a fast-paced environment. This individual must combine their collaborative and customer focused mindset with solid analytical and development skills to provide creative and complete solutions to complex business and technical problems. We are looking for a Senior Software Engineer who will develop and improve core applications in a Java, Spring and Oracle environment using the agile methodology! The Expertise and Skills You Bring <ul> <li>Degree or equivalent in Computer Science, Engineering, Information Technology, or Management Information Systems </li><li>5+ years of development experience (currently hands on) in Java, Spring MVC / Spring Core / Web Services (SOAP/REST) and configuring web containers. </li><li>Proven experience in software engineering especially in Oracle SQL &amp; PL/SQL </li><li>Working experience in Test/Behavior Driven Development (TDD/BDD) </li><li>DevOps/CICD experience (Jenkins, uDeploy, GIT) is preferred. </li><li>Experience with IBM MQ and hands on experience in Linux is preferred. </li><li>Familiarity with Agile software development practices. </li><li>Provides technology solutions to daily issues and technical evaluation estimates on technology initiatives. </li><li>Experience with money movement systems in a Mutual Fund/Banking Industry including knowledge of policies and procedures around those functions. </li><li>Experience with supporting and securing highly critical applications. </li><li>A self-starter and excellent team member who is independent, collaborative, and can work with minimal supervision. </li><li>Strong written and verbal communication skills; Communicates clearly, concisely, and impactfully to influence others. </li><li>Approaches work with an open mind and sense of creativity by challenging current practices and recommending improvements. </li><li>Ability to navigate through ambiguous circumstances and demonstrate flexibility and adaptability. </li><li>Growth mentality with a passion for continuous learning and development. </li><li>Able to understand the technology and software architecture of an application. </li><li>Excellent planning, organizational, and time management skills. </li><li>Demonstrable ability to work in an Agile environment is preferred </li></ul> The Team We provide accounting and investment management support services for Fidelity mutual funds and other retail and institutional investment products. These services include calculating and distributing NAVs, distribution rates and yields for a wide variety of investment products; preparing fund financial statements, dividend estimates and tax returns; overseeing delivery of fund trades to custodian banks; processing corporate actions; collecting securities income on behalf of the funds; balancing, reporting, and moving money in support of fund shareholder transactions; and leading fund liquidity. The team builds and maintains shareholder reporting platforms. Dynamic Working – Post Pandemic Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style. Your success and growth is important to us, so you’ll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you. Company Overview Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit <a href="https://www.fidelitytalentsource.com/" target="_blank">FTSJobs.com</a>. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ ftsjobs.com if you would like to request an accommodation. Information about Fidelity Investments At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit <a href="https://www.fidelitytalentsource.com/ShowJob/Id/1108133/Agile-Scrum-Master/FidelityCareers.com" target="_blank">FidelityCareers.com</a>. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Full Stack Engineer

Job Description and RequirementsRandolph-Brooks Federal Credit Union is currently searching for an experienced and talented IT Business Analyst&nbsp;to join our amazing IT Business Analyst team!&nbsp;The IT Business Analyst&nbsp;will have the ability to work a hybrid schedule (remote/onsite) after&nbsp;a period of training (time frame may vary). Training will take place at the RBFCU Administrative Service Center: 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233.All applicants must reside within the state of Texas and have the capability of performing all of the work from their home in Texas.To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU.<ul><li>Must have a reliable home internet provider and the ability to hard wire a connection directly to modem (Ethernet cable provided).</li><li>Must be able to provide a workspaces at home that is safe, suitable for work, and within a distraction free environment.</li></ul> The IT Business Analyst will work closely with business product owners to determine business needs and provide sound recommendations by assessing current business processes and practices. They also collaborate with internal and external technical teams to evaluate feasibility of the recommended solution and document project scope, specifications, and high-level design. In some instances, BA engages with business unit to write and submit a business case. &nbsp;Adheres to established guidelines and documented business best practices, working under the immediate supervision of the IT Application Support Manager to ensure that all solutions align with defined strategic business objectives.Essential Functions and Responsibilities:<ul><li>Lead scope and requirements gathering sessions with business product owners, SME's, end-users, IT colleagues, vendors and management as necessary to analyze process gaps and ensure business requirements and specifications are met and documented.</li><li>Serve as a subject matter expert for one or more assigned business units. &nbsp;Provide guidance, analysis and process expertise as necessary.</li><li>Participate in design review meetings to ensure design will result in robust, secure and reliable applications in alignment with organizational initiatives.</li><li>Research escalated user incidents and provide resolution within the specified Service Level agreement.</li><li>Develop project test documentation and execute test cases validating system changes including but not limited to approved product configuration, user permissions, and system processing variables to ensure project delivers the value the business needs and expects.</li><li>Actively participate in planning and conducting User Acceptance Testing with the business unit.</li><li>Maintain required documentation of project approvals and implementations.</li><li>Apply fully tested and approved changes to core production environment.</li><li>Independently manage small to medium scale projects and collaborate with project management by providing time estimates of project tasks assigned, reporting any changes to the manager for large scale and enterprise projects.</li><li>Maintain relationships with core processing vendor and support teams, to include monitoring vendor communications for information regarding upcoming system releases, updates, and fixes, and communicate these opportunities to the appropriate business units.</li><li>All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice)</li></ul>Requirements:<ul><li>High School Diploma or GED with 5 years' relevant experience. Associates Degree in Business or Information Systems preferred.</li><li>Minimum of 1 year experience in a Systems Analyst / Business Lead / Application Support role.</li><li>Minimum of 2 years experience with Banking / Credit Union Software Applications.</li><li>Minimum of 3 years experience in an area of business specialty relevant to Financial Institution operations, such as Lending, Finance, Audit, Member Service, etc. Alternatively, an appropriate combination of education and experience in an IT or Business related field.</li><li>Strong analytical &amp; problem solving skills, able to break down complex problems quickly Able to meet and set deadlines with changing priorities</li><li>Strong communication &amp; presentation skills, able to communicate clearly and concisely, both orally and in writing</li><li>Basic understanding of Software Development Life Cycle</li><li>Proficient using the Microsoft products such as Word, Paint, Excel, MS Project, Visio, etc.</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

RBFCU

IT Business Analyst

<h3>Job Description:</h3>The Cloud Security Center of Excellence within Fidelity Enterprise Cyber Security (ECS) is seeking a cloud or data platforms focused security engineer who has broad security domain knowledge including platform access models, logical perimeter, encryption, compliance, threat modeling and risk mitigation. As part of the team, they will deliver bar-raising security consultation and guidance within various cloud service providers (CSPs) and Fidelity hosted platforms. The ideal candidate should have deep understanding of at least one CSP and the unique challenges of securing cloud workloads and managing the security posture of large scale environments in a DevOps operating model.The Expertise You Have and The Skills You Bring <ul><li>5+ years of experience in securing infrastructure, platforms, and compliance</li><li>Proven experience in consulting or advisory capacity</li><li>Understand and promote security best practices at all levels of the organization</li><li>Strong understanding of cloud service providers: AWS, Azure, etc.</li><li>Securing Data Platforms such as Kafka, Oracle, PostgreSQL, etc.</li><li>Multi-tenant platform or service delivery</li><li>Continuous Compliance and Auditing methodologies</li><li>Scripting automation or developing software: Python, PowerShell, NodeJS, etc.</li><li>Implementing infrastructure-as-code concepts and technologies</li><li>Exposure to or securing Artificial Intelligence a plus</li><li>Curiosity and self-starting nature to learn how systems work and integrate; identify risks and opportunities for improvement or innovation; and relentlessly pursue implementation of scalable security solutions</li><li>Passion for security, innovation, and continuous improvement</li><li>Adaptability to change and context switching</li><li>Ability to design future direction of security capabilities and controls</li><li>Empathy and communication skills to understand and communicate complex subjects with associates of varying business and technical backgrounds</li><li>Ability to work with global teams</li><li>Strong understanding of various cloud service delivery models including IaaS, SaaS, and PaaS leveraging technologies including containers; APIs; data systems; and artificial intelligence</li></ul>The Value You Deliver<ul><li>Identify opportunities to improve security posture and execute or influence their implementation in collaboration with security stakeholders, platforms, and application teams</li><li>Provide thought leadership, influence, mentor and educate others to build secure applications and multi-tenant platforms in public cloud</li><li>Design, scale, and deploy cloud security controls and services</li><li>Leverage CI/CD tooling to build security and governance capabilities into DevOps processes</li><li>Bridge building between security and platform teams to motivate and illuminate the 'What, Why, and How' to solve complex security requirements</li><li>Provide security guidance and support to technologists building platforms and applications</li><li>Collaborate with audit and risk teams on risk identification and validation of controls</li></ul>The TeamFidelity Enterprise Cyber Security’s (ECS) mission is to protect the firm while enabling Fidelity innovation and application teams to go further, faster. Modern computing paradigms, cloud computing and open-source software offer tremendous potential to accelerate development and drive down costs. We bring together Architecture, Infrastructure, Development Tools, Security, Operations and Program Office functions to build/configure/sustain internal and external cloud infrastructure and platform offerings providing building blocks for application teams.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Director, Cloud Security Specialist

Take your career further with McLane! McLane teammates, the driving force behind our success, are diverse professionals who work together seamlessly to keep our operations running smoothly. As a teammate, you will pair your dedication, expertise, and collaborative spirit with your fellow teammates to serve America's most beloved brands. McLane leaders think long-term, act with purpose, and inspire high performance. They lead with accountability, communicate clearly, and drive results through collaboration, innovation, and continuous growth. They empower each teammate to learn from industry leaders, develop their skills, and build lasting connections nationwide. Lead the strategic development, governance, and ongoing enhancement of customer service Standard Operating Procedures (SOPs), quality control programs, and team enablement tools. Guide and influence the customer care teams' delivery of consistent, high-quality service by combining the process of excellence with intelligent automation. Leverage thoughtful leadership and cross-functional collaboration to drive operational efficiency and support a culture of continuous improvement across the customer experience function. Benefits you can count on: <ul><li>Pay rate: $75,000 to $90,000 per year.</li><li>This role is also eligible to participate in the annual incentive plan with a target incentive of 12.5% of your base annual salary.</li><li>Day 1 Benefits: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance </li><li>Paid time off begins day one.</li><li>401(k) Profit Sharing Plan after 90 days.</li><li>Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!</li></ul> What you'll do as a Training and Process Excellence Manager: <ul><li>Design, implement, and maintain comprehensive SOPs for customer service operations.</li><li>Ensure SOPs are aligned with business goals, regulatory requirements, and industry best practices.</li><li>Establish governance frameworks to ensure consistent adherence and timely updates.</li><li>Develop and manage quality assurance programs to monitor service delivery and identify improvement opportunities.</li><li>Analyze performance metrics and customer feedback to drive continuous improvement.</li><li>Collaborate with training and operations teams to address gaps in service quality.</li><li>Lead the creation and enhancement of enablement tools that support frontline teams in delivering exceptional service.</li><li>Partner with IT and automation teams to implement intelligent solutions that streamline workflows and reduce manual effort.</li><li>Facilitate training and onboarding programs to ensure teams are equipped with the knowledge and tools needed for success.</li><li>Work closely with Customer Experience, Product, Technology, and Compliance teams to align service strategies and initiatives.</li><li>Serve as a subject matter expert in customer service operations and process improvement.</li><li>Perform other duties as assigned.</li></ul> Qualifications you'll bring as a Training and Process Excellence Manager: <ul><li>Bachelor's degree in business administration, operations management, or a related field.</li><li>Five or more years of experience in customer service operations, process improvement, or quality assurance.</li><li>Proven track record of leading cross-functional initiatives and driving operational excellence.</li><li>Strong understanding of SOP development, quality control methodologies, and automation tools.</li><li>Excellent communication, leadership, and project management skills.</li><li>Experience with Lean, Six Sigma, or other process improvement methodologies preferred.</li><li>Familiarity with customer service platforms (e.g., Zendesk, Salesforce Service Cloud) preferred.</li><li>Knowledge of AI-driven automation and analytics tools preferred.</li><li>Ability to thrive in a fast-paced, dynamic environment preferred.</li><li>This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.</li></ul> Fit the following? We want you here! <ul><li>Teamwork oriented </li><li>Organized </li><li>Problem solver </li><li>Detailed</li></ul> Our roadmap. Our story. We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture. Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. For our complete EEO and Pay Transparency statement, please visit <a href="https://www.mclaneco.com/legal/employment/" target="_blank">https://www.mclaneco.com/legal/employment/</a>

McLane

Training and Process Excellence Manager

<h3>Job Description:</h3>Job Description: Vice President Architect – Brokerage PlatformRoleWe are seeking a Vice President Architect to design and implement the core infrastructure of our brokerage platform. This role requires a deep understanding of capital markets, low-latency distributed systems, and scalable architectures.You will be responsible for defining and delivering the platform’s foundational components that ensure deterministic, fault tolerance, and low-latency execution. Your work will directly impact fairness, reliability, and performance in trading.Responsibilities<ul><li>Understand and enhance the technical architecture for the brokerage platform’s trading core.</li><li>Establish patterns for real-time event sourcing</li><li>Partner with product and business leaders to align architecture with trading workflows.</li><li>Deliver sub-millisecond, high-throughput event processing across a distributed environment.</li><li>Apply advanced concurrency, and NUMA-aware designs.</li><li>Benchmark and optimize performance at CPU, memory, and network layers.</li><li>Build replay/audit mechanisms to meet regulatory and operational requirements.</li><li>Guide engineering teams through implementation, testing, and deployment.</li><li>Mentor engineers and champion best practices for deterministic, event-driven trading systems.</li></ul>Qualifications<ul><li>12+ years in distributed systems engineering with 5+ in capital markets / trading technology or any NUMA-aware implementation.</li><li>Proven experience designing or building trading related infrastructure.</li><li>Expertise in high-performance messaging and event frameworks.</li><li>Advanced programming skills in Java, C++, or Rust with mastery of concurrency, memory models, and performance optimization.</li><li>Strong knowledge of market protocols (FIX, OUCH, ITCH) and trade end to end lifecycle management.</li><li>Demonstrated leadership in architectural design, mentoring, and cross-team collaboration.</li></ul>The TeamYou will be part of the Brokerage Modernization Analytics Team. Our goal is to understand the existing Brokerage Platform and develop a long-term vision for the future of the platform. We are energized and motivated performing a role that allows us to contribute daily to protecting Fidelity’s customers and reputation.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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