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Welcome to Whataburger Careers!Summary Description: This position is responsible for implementing and maintaining Whataburger’s cloud-based Infrastructure Systems and managing their integration with on-premises technologies. Ensures that Whataburger’s systems infrastructure and processes support and anticipate information technology needs. Significantly responsible for resolving technical issues, maintaining systems performance, and ensuring cloud-based and on-premises systems comply with security and configuration best practices.Responsibilities:<ul><li>Performs administrative duties such as system upgrades, planning, scheduling, and coordination software and hardware in support of requests and implementations.&nbsp; Participates in outage resolution documentation, project status updates and change management.&nbsp; Monitors, measures, capacity plans and tests current/new infrastructure products and services.&nbsp;</li><li>Identify, Analyze, and resolve infrastructure vulnerabilities and application deployment issues</li><li>Manage all aspects of Azure including VMs, virtual networks, NSG, firewall and various PaaS services used by the company, including but not limited to: web services, windows virtual desktop (WVD), backup and storage accounts.</li><li>Perform Level 3 cloud services support. Provide troubleshooting steps and operational documentation to Level 1/2 support team.</li><li>Provide technical expertise around the collaboration offerings, including process, standards, best practices for the platform</li><li>Collaborate with engineering and development teams to evaluate and identify high performing cloud-based solutions. Contributes to future planning, implementation and support of emerging cloud technologies. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Research recommendations or solutions for upgrades, improvements, and strategies to ensure a stable, available, and protected technical infrastructure.</li><li>Develops and ensures infrastructure documentation, i.e., design and environment specifications, user and technical manuals and process\methodology documentation. Documents server and process configurations and performs updates to those documents as environment changes.</li><li>Implements Change Management by assisting in supporting new infrastructure products and coordinating and planning activities, tasks and efforts that could impact technical infrastructure.</li><li>Responds to after hour pages and participates in rotational On-Call schedule.</li><li>Consults with resources and industry experts to ensure the effectiveness and efficiencies technical infrastructure.</li><li>Ensures measures are in place to provide system security, stability, availability, reliability, and recoverability.&nbsp; Performs security patch and version upgrades on systems/servers in accordance with corporate guidelines.&nbsp; Monitors and tunes systems to achieve optimum performance levels.&nbsp;</li><li>Develops and promotes standard operating procedures.&nbsp; Conducts routine system audits of servers to ensure compliance with established standards, policies, and configuration guidelines.&nbsp;</li><li>Assumes additional responsibilities, as assigned.</li></ul>Education:<ul><li>Bachelor’s degree in Computer Science or related field, or equivalent work experience required</li></ul>Experience:<ul><li>Experience in four or more of the following:Azure Cloud Services or related experience with other cloud hosting platformsOffice 365 Services (SharePoint, Power Automate, Dynamics, Power Bi, Teams, ETC)Microsoft Active Directory and Azure Active DirectoryVMware ESXWeb Server Infrastructure and web services deliveryWindows and LINUX server maintenanceProgramming and Scripting languagesSecurity best practices for cloud and on-premises technologyHybrid cloud integration design and implementation</li><li>3+ years of experience with Cloud Services</li></ul>Knowledge, SKILLS, AND ABILITIES:<ul><li>Proficiency in MS Office Word, Excel, Outlook, PowerPoint, and Visio (as applicable)</li><li>Ability to communicate well with the general public and experience in establishing and maintaining an effective working relationship with management, vendors, and co-workers</li><li>Ability to work in a team environment</li></ul>Professional Certification:<ul><li>Azure certifications preferred</li><li>Azure Administrator Associate</li><li>Azure Security Engineer Associate</li><li>Identity and Access Administrator Associate</li><li>Windows Server Hybrid Administrator Associate</li><li>Amazon Web Services or Google Cloud Platform certifications preferred</li><li>Microsoft Certified Systems Administrator (MCSA) preferred</li><li>Microsoft Certified Systems Engineer (MCSE)preferred</li><li>Microsoft Certified IT Professional (MCITP)preferred</li><li>VMWare Certification (VCP, VCAP, or VCDX) preferred</li><li>Project Management Professional (PMP) preferred</li><li>Certified Information Systems Security Professional (CISSP) &nbsp;preferred</li><li>Information Technology Infrastructure Library Certification (ITIL) &nbsp;preferred</li></ul>Working Conditions/Travel Requirements:<ul><li>Expected to work the necessary time to satisfactorily fulfill job responsibilities</li><li>Must be able to report to work timely and as required by operational/business needs</li><li>Must be able to work a full-time schedule and work outside of normal business hours when necessary</li><li>Some travel, both locally and long distances, (including air travel), to worksites, meeting sites, and other locations may be necessary.</li><li>Must possess a valid driver’s license, submit to releasing a Motor Vehicle Record that adheres to the Whataburger standards and maintain current automobile liability at minimum levels in their state of residence</li></ul>300 Concord Plaza Dr San Antonio TX 78216-6903

Whataburger

Cloud Services Engineer II

Job Description and RequirementsWorking independently, the IT Core Services Solutions Engineer II is responsible for the management, planning, development, designing, and upgrading, of the core banking system, FinTech applications, RPA platform, and dev-ops systems for these application platforms. Design and integrate procedures of the multi-tier core banking system, and all lines of service around the core platform; performs diagnostic testing and software installation; responds to after-hour calls; and performs related duties as required.Essential Functions and Responsibilities:<ul><li>Works with team to resolve complex production issues and troubleshooting of end-to-end solutions that span multiple applications and systems.</li><li>Provides Level 3 technical support and design for several complex systems/platforms, including the multi-tier core banking platform, RPA platform, enhanced teller machine (ETMS), check processing systems, reporting systems (s/CRM system), dev-ops systems, batch automation systems, api integration systems, loan origination systems, strategic marketing systems, and all non-prod core environments. Provides 24x7 on-call support for these systems.</li><li>Administer an enterprise multi-tier application with IIS, .NET, and Oracle components supporting end users and custom and commercial application interfaces.</li><li>Provide technical expertise for high-level system analysis, evaluation, design, integration, documentation, and implementation of very complex applications with a thorough knowledge of administrative and technical skills. Troubleshoot system issues utilizing application, operating system, network and database logs to pinpoint possible root cause and formulate resolutions.</li><li>Monitors transaction logs and modifies programs to provide maximum efficiency to Identify, communicate, and manage risks with associated with projects.</li><li>Perform daily system monitoring to verify the integrity/availability of server resources, systems and key processes.</li><li>Deliver solutions and troubleshoot complex problems with a variety of technologies, Install and configure operating systems and other software and routinely test installed software for glitch detection and other issues.</li><li>Support the transition of strategic application projects from architecture inception to project realization including assisting in the development of business cases.</li><li>Create/articulate infrastructure solution architectures that meet business requirements, encompassing the business, application, data and infrastructure elements of the solution.</li><li>Identify opportunities to upgrade, stabilize or improve existing infrastructure services to ensure on-going high performance and supportability, and evaluate emerging technologies.</li><li>All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).</li></ul>Requirements:<ul><li>Associate’s Degree in a closely related field, Bachelor’s Degree preferred</li><li>In lieu of associate’s degree, two years of related experience will equal one year of college, and two years server/application support or development experience working with a server/application administration team; or an equivalent combination of education and experience</li><li>Minimum of 3 years job related work experience</li><li>Experience working in the financial industry</li></ul>Skills and/or Certifications/Licensing:<ul><li>Knowledge of server software packages/operating systems</li><li>Basic knowledge of MS infrastructure services (Active Directory, Group Policy, DHCP, IIS and DNS) and how those services support/ interact with applications and systems</li><li>Knowledge of SQL and oracle as well as basic network knowledge</li><li>Ability to communicate effectively (verbal/written); ability to establish and maintain effective working relationship with other RBFCU employees</li><li>Maintain working knowledge of network, data center, and financial services system operations management, Hands on experience with FiServ/Open Solutions DNA; experience with tMagic, DNA Publisher and for DNA CMC preferred</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

2 Engineering Jobs in San Antonio, TX, USA