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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About Global Commercial Services (GCS) Marketing&nbsp; American Express Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes, with small business being the largest customer segment.The Global Commercial Services Marketing team (GCSM) makes business membership essential by creating and delivering world-class marketing that drives demand, deepens engagement, and showcases the value of our differentiated products and services. Our portfolio includes charge, lending, co-brand, and corporate cards, along with a suite of small business banking and B2B solutions. As the Marketing Tech &amp; Workflow Enablement Analyst you’ll play a pivotal role in transforming how GCS Marketing executes campaigns through Project Flywheel — a multi-year initiative redefining marketing execution via automation, innovation, and efficiency.&nbsp; You’ll translate business needs into scalable marketing capabilities, redesign workflows, and build future-ready systems that make campaign execution faster, compliant, and more consistent. Acting as the bridge between marketing, product, and technology, you’ll ensure our MarTech ecosystem evolves to meet real business goals. &nbsp;About Project Flywheel&nbsp; Project Flywheel is an enterprise-wide initiative reimagining how American Express plans, builds, and delivers marketing. By uniting technology, operations, and people, Flywheel creates a more agile, efficient, and data-driven marketing ecosystem.&nbsp; As GCS Marketing embraces this transformation, your leadership will help marketers execute with greater speed, clarity, and confidence.&nbsp; Key Responsibilities:&nbsp;<ul><li>Support Process Optimization: Document business requirements, map workflows, and identify pain points or process improvement opportunities.</li><li>Coordinate Migration Efforts: Assist in maintaining the migration roadmap and timeline, supporting communication and coordination across use cases and teams.</li><li>Support Capability Enhancement: Contribute to capability enhancements across the marketing execution process. Help test and document new features or changes.</li><li>Drive Team Organization: Manage team documentation, update leadership materials, and maintain resource libraries (e.g., Confluence, SharePoint).</li><li>Build System Knowledge: Develop working expertise in Adobe Marketing Cloud tools to support campaign process improvement and system refinement.</li></ul>What You Bring:&nbsp;<ul><li>Marketing Operations Acumen: Understanding of marketing operations and campaign execution processes.</li><li>Organizational Excellence: Strong prioritization and time-management skills; thrives in a fast-moving, evolving environment with multiple stakeholders.</li><li>Proactive Mindset: Self-starter who takes initiative, anticipates needs, and contributes ideas to drive progress.</li><li>Collaborative Communicator: Skilled at building relationships and conveying complex information clearly across marketing, product, and technology teams.</li><li>Adaptable Problem-Solver: Comfortable with ambiguity and quick to adjust when priorities or project direction change.</li></ul>Minimum Qualifications:&nbsp;<ul><li>1-2 years of relevant experience in marketing execution and campaign management.</li><li>Familiarity with marketing technology platforms or digital campaign execution.</li><li>Strong proficiency in documentation and project coordination tools (e.g., Confluence, SharePoint, Excel, PowerPoint).</li></ul>Preferred Qualifications:&nbsp;<ul><li>Exposure to Adobe Marketing Cloud or similar platforms.</li><li>Experience supporting marketing transformation or system-enablement initiatives.</li><li>Familiar with working across channels, including email marketing and other digital marketing channels.</li><li>Background working cross-functionally in large or matrixed organizations.</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Analyst - Marketing Tech and Workflow Enablement

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Amex Digital Labs team drives innovation at American Express by originating, incubating, and managing products and platforms that are essential to our customers’ digital lives. We are a fast-paced team that levers emerging technologies to develop&nbsp;digital payment and financial services products and&nbsp;engaging membership experiences for Card Members. We often collaborate with technology companies and strategic partners to bring products to&nbsp;market. &nbsp;We are&nbsp;seeking a&nbsp;Senior&nbsp;Product&nbsp;Manager&nbsp;to drive the development and delivery of Agentic Commerce capabilities for our Card Members. This&nbsp;Senior&nbsp;Product Manager will focus on the strategy and execution of the frameworks, features, and services that enable seamless, secure transactions across&nbsp;various&nbsp;channels.&nbsp;This person&nbsp;will&nbsp;build a strong command of&nbsp;emerging agentic commerce protocols, existing card payments infrastructure, and new interaction models. Partnering closely with Engineering, Product, and&nbsp;cross-functional&nbsp;teams, this Product Manager&nbsp;will shape intuitive and delightful commerce journeys powered by AI agents.Primary Responsibilities:<ul><li>Partner deeply with engineering teams to understand and develop a perspective on how to apply evolving technologies (Agent-to-Agent Protocol, Agentic Payments Protocol, x402,&nbsp;Web Bot Auth, Trusted Agent Protocol, Model Context Protocol,&nbsp;and others) for AI agent-facilitated payments</li><li>Balance the needs of customers, internal stakeholders, leadership, and&nbsp;external&nbsp;partners while&nbsp;working&nbsp;with engineers and solutions architects to&nbsp;identify&nbsp;technical solutions, define specs, shape product requirements,&nbsp;and deliver platform capabilities that continually advance Agentic Commerce experiences</li><li>Partner closely with Fraud and Servicing to define strategies for fraud prevention, disputes management, and call&nbsp;or chat&nbsp;handling related to agentic transactions</li><li>Partner closely with Network and Product teams to define and champion industry standards and protocols for agentic payments</li><li>Partner with internal stakeholders such as Legal, Compliance, and Risk teams to develop and adhere to&nbsp;data governance&nbsp;principles&nbsp;and payments regulation&nbsp;to ensure&nbsp;compliant and secure payment experiences &nbsp;</li><li>Work cross functionally to define requirements and specifications for data sharing across and integrations with merchants,&nbsp;PSPs,&nbsp;and AI/LLM partners to support fraud, servicing, and cardmember experience &nbsp;</li><li>Partner closely with UX research, design, Web and Mobile Application teams to design, build, and launch delightful self-service&nbsp;dashboards and&nbsp;experiences</li><li>Work with Business Development teams to evaluate, influence and&nbsp;operationalize partner requirements, and with Product Enablement teams on go-to-market strategies</li><li>Keep a pulse on industry trends, balancing the near-term execution priorities with long&nbsp;term strategy to support the overall product vision</li></ul>Minimum Qualifications:<ul><li>5+ years&nbsp;of&nbsp;experience in product development/management, or similar role. &nbsp;</li><li>Experience with&nbsp;issuer payments&nbsp;including&nbsp;digital payments,&nbsp;fraud&nbsp;prevention,&nbsp;disputes,&nbsp;and payment processing.&nbsp;</li><li>Enthusiasm for exceptional products and services, deep customer empathy, keen product intuition, and skilled at articulation of product functionality</li><li>Curiosity and hunger to know how things work&nbsp;and ability to use that knowledge to make connections and find opportunities with the tenacity to push innovation agenda inside a large company</li><li>Understanding of tech and product development processes, with the ability to communicate with and influence both technical and non-technical partners</li><li>Ability to reconcile competing needs across customers, stakeholders, and partners, making effective decisions and gaining buy in</li><li>Detail oriented, able to&nbsp;identify&nbsp;key questions, and assess how pieces of the puzzle interact and affect the overall project.</li><li>Ability to recognize issues quickly and&nbsp;determine&nbsp;how to get a resolution through creative and efficient problem solving.</li><li>Skilled at&nbsp;balancing&nbsp;big picture strategy and&nbsp;tactical&nbsp;details</li><li>Team player, comfortable with ambiguity, adaptable, accountable,&nbsp;and highly organized</li><li>Excellent communication skills across cross functional teams with&nbsp;the ability&nbsp;to engage, influence, and inspire partners to drive collaboration and alignment.</li><li>Willingness to be creative within the bounds of the highly regulated financial services environment</li></ul>Preferred Qualifications:<ul><li>Experience with&nbsp;LLMs/AI&nbsp;models&nbsp;a&nbsp;plus.&nbsp;</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Product Manager - Agentic Commerce

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Enterprise Comm’s &amp; Mar-Tech Experiences (ECMX) team is a Marketing Centre of Excellence formed to support business units across the enterprise and sits within the Membership Portfolio Services Group (MPS). This role will support the ECMX organization and is responsible for growing the American Express brand in more than 150 countries around the world.This team will play a critical role in creating best in class experience for for segmentation, targeting, eligibility of marketing offers across multiple channels using Adobe Products such as AEP, AJO, CJA etc. In this role you will own the product roadmap and strategic vision. You will partner with colleagues in Product, Engineering, and the Business to inform and drive forward the product roadmap.An ideal candidate will be interested in product management, technology modernization, and Mar-Tech Products. The candidate should be a quick-learner, curious problem solver and adept at working in a fast-paced environment.Responsibilities:<ul><li>Actively collaborate with other Product Managers, Product Owners, Marketing, Operations, Engineering and other key stakeholders to push forward and execute long term initiatives.</li><li>Coordinate cross-business unit initiatives and management to support new products and/or capabilities by serving as the liaison between marketing and technology.</li><li>Develop the Segmentation, Targeting &amp; Eligibility product roadmap and define timelines for future features and capabilities.</li><li>Prioritize feature backlog, user stories according to defined outcomes and key results.</li><li>Converting market needs into clearly defined and actionable requirement.</li><li>Create &amp; maintain Product Documentation.</li><li>Train users on the new launched products &amp; create user documentation.&nbsp;&nbsp;</li><li>Conduct research and support the implementation of new and products &amp; functionalities.Qualifications:</li><li>2+ years of Product Management experience.</li><li>Experience with Adobe CDP (Customer Data Platform), Adobe Journey Optimizer &amp; Campaign Journey Analytics, Salesforce CDP or Martech ecosystem/platforms required.</li><li>Strong product ownership and development experience.</li><li>Excellent organizational skills including attention to detail, handling, and prioritization of multiple priorities, managing tight timelines.</li><li>Experience on one or more teams using Agile software development process such as Scrum or Kanban. SAFe training and certification a plus.</li><li>Ability to translate technical terminology to business partners and business requirements to technology partners.</li><li>Excellent communication skills (written and verbal) &amp; relationship building skills.</li><li>Strong work ethic with a global mindset.</li><li>Ability to work independently and within a team; good communication skills with a "can do" attitude toward creative problem solving.</li><li>Self-starter and able to connect dots to understand how their work fits into the broader organization.</li><li>UI/UX experience will be a plus.</li></ul>Approach:<ul><li>You are solution-oriented, results-driven, and show up with passion and enthusiasm. You are comfortable working in an innovative and fast-paced environment – you are a self-starter, organized, appreciate the details, and hold yourself accountable for delivery.</li><li>You have excellent business and technical communication skills with the ability to engage, influence, and inspire to drive disciplined collaboration and alignment – you know how to get the best from large, cross-functional teams.</li><li>You make sound decisions, even in the absence of complete information. You rely on a mixture of analysis, wisdom, experience, and judgment when making decisions using appropriate decision-making criteria and principles.</li><li>You are curious with an Enterprise mindset – you connect the dots, and you ask impactful questions. You are not consensus-driven; you thoughtfully, respectfully, and confidently challenge ideas you disagree with.</li><li>You care about your users. You strive to build and deliver solutions that meet customer expectations while balancing product and engineering best practices.</li><li>You care about your team. You create opportunities for your team to lead and grow through a focus on feedback, development, and accountability. You value and contribute to team culture and foster a sense of belonging.</li><li>You have a positive attitude and maintain a sense of humor in the face of challenges and/or setbacks.</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Associate - Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Technology is a critical Enterprise function, serving as the backbone of all we do, from providing the underlying infrastructure of the company to building core products and services we deliver to our customers. Amex Technology has changed dramatically over the last few years, and as Technology continues to evolve its business strategies and operating model, the Finance organization needs to evolve with it. The Tech Finance Strategy &amp; Transformation team enables the achievement of technology’s key business strategies by driving financial visibility and accountability, built on strong relationships across key stakeholders and grounded in data and analysis.How will you make an impact in this role?This Finance Manager will work closely with the Tech S&amp;T Finance Director, Product, Portfolio, and Finance leadership teams to drive achievement of strategic initiatives that involve both investment and operations products. This role will provide data-driven insights and analytics as well as scope, monitor, and report risk &amp; opportunities to both project and business case financial assumptions.Key responsibilities will include:·Create, implement, and maintain proforma financials for key strategic initiatives.·Lead project management initiatives for strategies that increase business efficiencies and/or support the implementation of new financial processes.·Perform strategic ad-hoc analyses and research to turn data into more insightful information to guide business decisions.·Collaborate with other finance and technology teams to ensure strategic objectives are met within budgeted costs.·Clear, concise communication of project status and impacts to all levels of management.Minimum Qualifications·5+ years of relevant Finance / Business work experience.Prior people leadership experience preferred.·Strong financial, analytical, and project management skills.·Experience working in FP&amp;A and/or a strategic manager role at a fintech or financial services business preferred.·Demonstrated ability to successfully navigate through ambiguity.·Solid understanding of P&amp;Ls, financial metrics, cost drivers, and forecast methodologies.·Demonstrated experience synthesizing large amounts of complex data with the ability to draw key conclusions.·Bachelor’s degree (Finance / Accounting / Data Analytics)·Advanced Excel, PowerPoint, and Microsoft Suite skillset.Power BI, TM1 (IBM Planning Analytics) and understanding of relational database and SQL coding is a plus.Preferred Qualifications<ul><li>CPA/MBA is preferredExperience working in FP&amp;A and/or a strategic manager role at a fintech or financial services business preferred.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Manager-Finance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Strategy &amp; Transformation (S&amp;T) team is responsible for identification, planning and delivery of strategic initiatives that enable the Controllership and broader Finance organization to achieve their objectives. &nbsp;The team supports the delivery of large-scale projects that support Mergers &amp; Acquisition deals, improve processes, enhance the control environment, support business growth activities, and implement new technologies. The S&amp;T team is part of the Global Record to Report Team.&nbsp; The project manager role will be responsible for leading and executing initiatives by driving the delivery of key project outcomes. This role will have significant exposure to global stakeholders and senior leaders. While the projects will change over time, a strong set of core project management skills is required.Key Responsibilities:<ul><li>Lead transformation projects and strategic initiatives for various parts of the Controllership and broader Finance organization.&nbsp;</li><li>Comprehensive project management to execute on strategic priorities, taking a project from solution design, planning and mobilization through execution &amp; delivery.</li><li>Establish end-to-end processes, controls, dashboards / metrics and requirements for sponsored projects.</li><li>Consistent application of governance standards across all project types.</li><li>Extensive stakeholder engagement and facilitation across all levels of management. &nbsp;Minimum Qualifications: </li><li>3+ years of relevant experience in driving Project Management, Process Transformation and Reengineering, with proven ability to lead multiple large scale initiatives, independently</li><li>Excellent communication skills and track record of collaborating, influencing, and extensively coordinating with internal and external partners, including senior leaders</li><li>Ability to manage multiple demands successfully within a matrixed organization</li><li>Results oriented, ability to lead and influence without authority</li><li>Proven strategic thought leadership with ability to translate strategy into well-defined outcomes &nbsp; &nbsp; &nbsp; Preferred Qualifications: </li><li>Good understanding of AXP Controllership Processes</li><li>MBA / CA / CPA / BS in Finance, Accounting or closely related fields&nbsp;</li><li>PMP Certified with prior experience in handling complex projects E2E</li><li>Strong technical aptitude and ability to work with Technology to drive solutions</li><li>Strong understanding of Process Mapping, Analysis and other relevant Six Sigma methodology</li><li>Big 4 and/or consulting experience preferred</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Manager - Finance, Strategy and Transformation

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Field Account Development Manager sits within a geographical territory and is responsible for the retention and continuous growth of our existing US Small &amp; Medium Enterprise key client relationships, through face-to-face interactions. This entails having overall management of a defined portfolio of key existing accounts, identifying the evolving needs of our clients, ensuring we continue to serve those needs with our array of cash flow and payment solutions, to deepen our relationship with these clients. The key measurements of success for this Manager will be portfolio level account retention and volume growth. This is a field-based role in which in person engagement with the client base through face-to-face interactions is required.&nbsp;Candidates must reside in the Houston, TX territory.Job ResponsibilitiesPlanning (10 – 20% of time)&nbsp;&nbsp;▪ Identify accounts that are not utilizing the full terms and benefits of their AXP commercial products and prioritize those clients, identify top client information and track opportunity development in CRM database&nbsp;&nbsp;Relationship management (10 – 20% of time)&nbsp;&nbsp;▪ Proactively reach out to customers to uncover opportunities, treat the customer until there’s a change in customer spend in alignment with growth or retention conversations&nbsp;&nbsp;▪ Develop client specific value proposition, identify key steps (strategy and tactics) to meet short and long-term client objectives&nbsp;&nbsp;▪ Business travel, occasionally overnight, is required with the expectation of 50-80% of time spent in-market with clients&nbsp;Client solution (20 – 30% of time)&nbsp;&nbsp;▪ Use consultative skills to maintain and develop the existing customer relationship and substantially grow charge volume (e.g., onboarding new vendors, expanding existing vendors, adding supplemental cards)&nbsp;&nbsp;▪ Maintain a high level of knowledge about American Express products, processes (Underwriting, Line Increase, Customer Financials, Pricing, Contract), key internal partners (Risk, UWA, PPI) and tools (ONE.force, C360)&nbsp;&nbsp;Negotiate and close (20 – 30% of time)&nbsp;▪ Seek opportunities to up-sell and cross-sell commensurate with the needs of the client&nbsp;▪ Answer customer inquiries and bring in leadership, internal business partners and product specialists as appropriate to support growth opportunities and customers’ needs&nbsp;&nbsp;Compliance (100% of time)&nbsp;&nbsp;▪ Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements&nbsp;Knowledge, Skills, Attributes, and ExperienceKnowledge and Skills&nbsp;Relationship management&nbsp;▪ Strong customer relationship building skills to follow through and motivate clients to act&nbsp;&nbsp;Consultative selling&nbsp;▪ Effectively identifies client needs to configure solutions that address client requirements and deliver value&nbsp;&nbsp;Closing&nbsp;▪ Overcomes objections and resistance to proposed solutions with key client decision makers&nbsp;&nbsp;Influence &amp; persuasion&nbsp;▪ Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services&nbsp;&nbsp;Demonstrating value&nbsp;▪ Proactively and consistently demonstrates the value of partnering with American Express&nbsp;&nbsp;Results focus&nbsp;▪ Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks&nbsp;&nbsp;Market, industry, &amp; product knowledge&nbsp;▪ Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation&nbsp;&nbsp;Attributes&nbsp;▪ High learning agility&nbsp;&nbsp;▪ Intellectually curious&nbsp;&nbsp;▪ Collaborative and growth mindset&nbsp;&nbsp;▪ Personal accountability&nbsp;&nbsp;▪ Compliance focused&nbsp;&nbsp;Experience&nbsp;▪ Bachelor's degree preferred&nbsp;&nbsp;▪ Excellent sales experience, 3 - 5 years minimum&nbsp;&nbsp;▪ Experience partnering with clients across various markets / industries&nbsp;&nbsp;▪ Experience in a highly-regulated industry&nbsp;Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Manager - Account Development - Texas

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Product Operations Manager (Risk &amp; Controls) will play a critical role in safeguarding the health and stability of AXP’s Consumer Banking products through proactive business monitoring, investigations, and structured escalation management. This people leader will oversee day-to-day execution of a portfolio of product analytical control monitors (ACM), key risk indicators (KRIs), product control routines, and issue identification processes to ensure early detection of emerging risks and drive fast, coordinated resolution.The successful candidate will identify product problems early and take steps to prevent customer impacts by partnering closely with partners in Product, Technologies, Servicing, Compliance, and Control Management to ensure clear problem definition, timely remediation, and end-to-end governance. This is a unique opportunity to shape the product governance framework for a high-visibility banking portfolio, ensure customer protections are maintained, and uphold Amex’s reputation for trust, service, and operational excellence.Key responsibilities include:<ul><li>Lead the execution and review of product monitoring routines, including analytical control monitors (ACM), key risk indicators (KRIs), control health checks, and exception reporting.</li><li>Identify emerging risks and trends; validate signals and prioritize areas requiring deeper investigation.</li><li>Ensure monitoring results are documented, tracked, and escalated appropriately.</li><li>Oversee investigations into customer, operational, and technical anomalies; raise INCs to Technology and Operations when needed.</li><li>Drive end-to-end issue management including scoping, documentation, impact assessments, and partner alignment.</li><li>Open Operational Risk Events (OREs) for significant or systemic problems, ensuring adherence to governance requirements.</li><li>Maintain strong relationships with Product Management, Technologies (Digital Banking), Operations/Servicing, Compliance, Control Management, and other stakeholders.</li><li>Ensure timely communication and alignment across partners during escalations, mitigation planning, and issue resolution.</li><li>Generate a monthly reporting package that summarizes all portfolio monitoring in an engaging and insightful manner</li><li>Contribute to governance forums by presenting monitoring findings, escalations, and risk themes.</li><li>Lead, mentor, and develop a team responsible for monitoring, investigations, and governance support.</li><li>Drive a culture of accountability, curiosity, structured problem-solving, and operational rigor.</li></ul>Qualifications:Ideal candidate will bring strong operational and investigative skills, product governance experience (or the ability to learn quickly), and the ability to manage complex cross-functional processes, issues and escalations.<ul><li>3-5 years of relevant experience in product management, operations, control monitoring or issue management</li><li>Strong project management skills and ability to lead multiple projects and priorities</li><li>Demonstrated ability to lead investigations, manage issues, and drive escalations with confidence.</li><li>Strong technical acumen, able to converse well with product development and engineering partners.</li><li>Data analytical mindset and the ability to analyze data, find anomalies and patterns in the data</li><li>Familiarity with compliance requirements, issue management processes, or risk frameworks — or willingness to rapidly learn.</li><li>Strong collaboration and influencing skills with the ability to partner across multiple functions and levels.</li><li>People Leader: Experience leading a team of analysts--prioritizing workloads, streamlining processes.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Product Operations Manager (Risk & Controls)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The incumbent will play a key role in representing Risk Management in U.S. Consumer new product development initiatives, in close partnership with functional teams across Credit and Fraud Risk (CFR).&nbsp; The incumbent will collaborate across all Credit and Fraud Risk (CFR) functions to create comprehensive and robust credit strategies for banking products. The incumbent will also work in collaboration with non-CFR teams, including Product Management, Corporate Development, Marketing, Finance, Compliance, GCO, Servicing, and Technologies in order to evaluate the impacts of new initiatives on business economics. &nbsp;This position requires strong analytical and communication skills, with an ability to interact with and influence colleagues and senior leaders in CFR and across the enterprise.Responsibilities:<ul><li>Represent CFR in the U.S. Consumer New Product Development process; provide input and consulting to deal teams through the development lifecycle – evaluation, proposal, and launch</li><li>Review deal pipelines, perform risk due diligence on prospective partners and portfolios, and provide risk inputs into deal contracts</li><li>Perform benchmarking analyses using internal and external data to predict product performance metrics and behaviors – e.g., approval rate, spend, revolve, write-off</li><li>Develop end-to-end risk management strategies for new products, implement strategies, policies, and controls, and monitor and assess post-launch performance</li><li>Define risk management strategies for banking products; implement policies, processes, and controls; monitor and actively manage portfolio credit metrics.</li></ul>Minimum Qualifications:<ul><li>Learning agility and rigor for using analysis to solve complex business problems</li><li>Deep understanding of card economics</li><li>Comfort and proven ability to drive results under tight timelines, often with limited information</li><li>Effective and succinct communication, adjusting style for channel and audience</li><li>Ability to build strong relationships in a cross-functional environment, interacting with and influencing business partners across CFR, Product Management, Corporate Development, Marketing, Compliance, GCO, and Technologies</li><li>Strong project management skills with ability to manage multiple competing priorities</li><li>Experience working with large datasets; knowledge of Lumi, Python, SQL, and/or other similar programming languages required</li></ul>Preferred Qualifications:<ul><li>Expertise in credit risk management, consumer credit, and card/installment lending economics</li><li>Externally focused and aware of the latest technology and market trends in payment, credit trends, and credit behavior</li><li>Familiar and pays attention to external/industry development in the payments industry</li><li>Adaptability in a quickly changing environment</li><li>Advance degree in an analytical field is a plus</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Manager - Risk Management

American Express invites you to share your resume so you can be considered for future Compliance Manager roles.American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex,&nbsp;you'll&nbsp;experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp; Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Global Merchant &amp; Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company’s payment network. The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics. Within GMNS, the Global Strategy, Operations &amp; Performance (GSOP) team’s mission is to deliver a best-in-class premium merchant member experience that will get merchant to not only accept American Express but openly welcome and recommend us to their customers.We are seeking a detail oriented and proactive First Line of Defense (1LOD) Compliance Manager to support the business in managing compliance risk across products, processes, and customer interactions. This role plays a key part in ensuring that day-to-day operations align with regulatory requirements and internal policies, working closely with both business and compliance partners. The ideal candidate has strong regulatory knowledge, a process mindset, and the ability to translate risk concepts into practical actions.Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position

Compliance Manager - Future Opportunities

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Job Description:The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the Denver International Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer-facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:<ul><li>Welcoming and providing access to our Card Members upon arrival at reception</li><li>Being accountable and taking ownership of the customer’s experience from beginning to end</li><li>Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer</li><li>Employing the Customer First philosophy in meeting customers’ needs and expectations</li><li>Providing concierge and lifestyle recommendations</li><li>Providing travel consultation and minimal reservation assistance</li><li>Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners.</li></ul>Lounge Hours of operation are from 5:00AM – 11:00pm Monday-Sunday. Hours are subject to change due to business need.Minimum Qualifications:<ul><li>A successful candidate will possess the following qualifications:</li><li>Minimum of 1-year recent experience servicing premium customers</li><li>Passion for servicing customers with proactive solutions</li><li>Exceptional communication skills, delighting the customer with every single interaction</li><li>The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received</li><li>Must exhibit the utmost professionalism and maintain a positive attitude in all interactions</li><li>The ability to rely on and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment</li><li>Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do</li><li>Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment</li><li>Ability to utilize and switch from multiple technology platforms with ease</li><li>Adapt to an ever-changing environment and being resilient</li><li>Ability to work flexible shifts including nights, weekends, and holidays is essential</li><li>Light to moderate lifting may be required for certain job tasks</li></ul>Preferred Qualifications:<ul><li>Airline, lounge or travel industry experience is preferred (Travel reservation experience a plus)</li></ul>Salary Range: $25.50 to $26.75 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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