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Job Title: Temporary Part-time Writing Center Tutoring Assistant
Salary:&nbsp;$15.00 per hour
Campus Location: Walters State Community College - Morristown Campus (Employees are assigned to a “home” location but may occasionally or regularly be required to work at other WSCC locations.)
Job Purpose:&nbsp;The purpose of this position is to assist the Writing Center Director with management and coverage of the lab and with student tutoring sessions.
Essential Job Functions:
<ul>
<li>Tutor students in writing for multiple disciplines through in-person and online sessions.&nbsp;</li>
<li>Monitor and assist student tutors during walk-in sessions and with online feedback.</li>
<li>Assist the English Learning Lab Technician with daily management and tutoring processes.&nbsp;</li>
<li>Provide support to faculty through materials development and class visits.&nbsp;</li>
<li>Assist other divisional support staff on occasion with various tasks including work orders, print requests, and requisitions.&nbsp;</li>
<li>Provide back-up coverage for division’s reception area.</li>
<li>May perform other duties as assigned.</li>
</ul>
Required Qualifications:
<ul>
<li>An Associate’s degree or higher degree or higher degree in English or in another academic discipline with demonstrated success as a student in English courses 
</li>
<li>Experience in tutoring 
</li>
<li>Ability to use a computer with internet capabilities and a printer 
</li>
</ul>
Preferred Qualifications:
<ul>
<li>A Bachelor’s degree in English 
</li>
<li>Experience in writing instruction 
</li>
<li>Experience with online course instruction 
</li>
</ul>
Essential Job Functions:
<ul>
<li>Works effectively as team member to achieve goals and objectives. 
</li>
<li>Shares information readily with others and listens effectively, showing openness to new ideas 
</li>
<li>Treats team members with dignity and trust and shows respect for others’ race, nationality, gender, age, background, perspectives, experience and style. 
</li>
<li>Displays a high degree of personal effectiveness; pursues objectives with consistent determination. Willing and prepared to accept personal responsibility for actions, both positive and negative. 
</li>
<li>Treats team members with respect. Willingly responds to requests for assistance from team members. 
</li>
<li>Respects the College’s rich heritage and historical achievements by embracing important changes that advance the College’s mission while honoring the past. 
</li>
<li>Exercises discretion and forethought in the efficient utilization of organizational resources, showing respect for the organization’s generous benefactors and supporters. 
</li>
</ul>
Leadership &amp; Supervisory:&nbsp;The employee in this position is responsible for directing and monitoring student workers within the English Learning Lab. The incumbent performs most tasks without the consultation of others. Resources, guidelines, or a supervisor is available for consultation as needed. Work is checked largely towards the completion of objectives.
Environment &amp; Working Conditions:&nbsp;Temperature-controlled environment with occasional fluctuations and good lighting; moderate noise level; regular interruptions. 
Physical Demands&nbsp;(including requirements for travel or working nights/weekends/holidays):&nbsp;
<ul>
<li>Requires extended periods of time working on a computer, staring at a monitor, and using keyboard and mouse.</li>
<li>Utilizes telephone and email for regular communications.</li>
</ul>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this job.
REQ #501694
Posting Closes: Friday, October 3, 2025

Motlow State Community College


      Temporary Part-time Writing Center Tutoring Assistant
    

Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has four campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.
We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

We invite you to become a part of the Southwest Team!

Title: Director - Upward Bound Grant
Employee Classification:&nbsp;Other Professionals
Institution:&nbsp;Southwest Tennessee Community College
Department: Upward Bound
Campus Location: SWTCC - Multiple Campus Locations
Job Summary
This is a full-time grant funded position reporting to the Vice President of Strategic Enrollment Management. The Upward Bound Program Director is responsible for the development and administration of the Upward Bound Program, including hiring, training, supervising and evaluating project staff, fiscal management, project development and management, and liaison to the target area communities. The Upward Bound Director will also provide direct services to Upward Bound participants. 
Job Duties
<ul>
<li>Manages and conducts all participant assessments to determine the extent of academic, personal, and academic or career counseling needs.</li>
<li>Develops grant proposals and budget.</li>
<li>Develops and maintain a receptive network with local TRIO programs, other youth-serving agencies and target schools, community agencies and postsecondary institutions in the target area.</li>
<li>Directs participant recruitment and selection of students; meets individually and in groups with participants on a regular basis to provide information and assistance supporting successful school completion and post-secondary entry.</li>
<li>Performs personnel duties, such as hiring staff and evaluating work performance.</li>
<li>Plans and executes orientation and in-service training for project staff.</li>
<li>Supervises the maintenance of accurate Upward Bound data to generate monthly/quarterly/annual reports and to evaluate the performance of participants and the attainment of project objectives.</li>
<li>Develops and implements strategies for determining participant eligibility, methods of recruitment, documentation and follow-up, systems of confidentiality and handling of special referrals.</li>
<li>Serves as a liaison to departments, target school administrators and community agencies.</li>
<li>Conducts staff meetings on a regular basis.</li>
<li>Participates in the process of early, regular and late registration and New Student Advising.</li>
<li>Attends local, state regional and national meeting as a visible professional liaison with associations and organizations related to project activities.</li>
<li>Directs a coordinated approach among processes to assess participant's needs, delivers services, and monitors participants' progress.</li>
<li>May perform other duties as directed by the supervisor.</li>
</ul>
Minimum Qualifications
<ul>
<li>Five(5) years' experience dispersing, managing and implementing educational programs for at-risk students, preferably working with low-income, first generation, and/or disabled students and/or low-income families or comparable experience (statement describing comparability of substituted experience required for comparable experience). 
</li>
<li>One (1) year experience in designing, managing, or implementing programs for low-income, first generation, and/or disabled students and/or low-income families. 
</li>
<li>Experience selecting, hiring, training, and supervising employees. 
</li>
<li>Experience in academic or career counseling. 
</li>
<li>A background check will be required for the successful candidate.</li>
</ul>
Knowledge, Skills, and Abilities
<ul>
<li>Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources. 
</li>
<li>Working knowledge of TRIO, Upward Bound, and No Child Left Behind Programs. 
</li>
<li>Knowledge of principles and procedures for personnel recruitment, selection, and training. 
</li>
<li>Knowledge of issues affecting the academic potential of low income, at-risk, first generation college-bound youth (bilingual preferred). 
</li>
<li>Knowledge of the Admissions, Financial Aid, Records/Transcripts and transferability of College Courses. 
</li>
<li>Skill in grant writing. 
</li>
<li>Skill in good communicate both verbal and written business skills. 
</li>
<li>Ability to work with youths and parents from various backgrounds including low-income and at-risk. 
</li>
<li>Ability to develop, write, prepare, and review grant proposals and revisions. 
</li>
<li>Ability to communicate information and ideas in writing so others will understand. 
</li>
<li>Ability to understand and be able to interpret TRIO, Upward Bound Policy as it relates to the institution. 
</li>
<li>Ability to develop and maintain cooperative relationships with staff, other agencies and organizations to initiate and foster staff development and implementation for both efficiency and effectiveness.</li>
</ul>
The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.
First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.
In order to be considered for the position, the following items must be uploaded:
<ul>
<li>Resume</li>
<li>Cover letter</li>
<li>Unofficial Transcripts</li>
</ul>
A summary of our benefits can be found below:&nbsp;
<a href="https://www.southwest.tn.edu/hr/benefits-overview.php" target="_blank">https://www.southwest.tn.edu/hr/benefits-overview.php</a>
Incomplete applications will not be considered.
The TBR does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.&nbsp; 
The following person has been designated to handle inquiries regarding nondiscrimination policies:&nbsp; LeVetta Hudson, Vice President of People &amp; Culture, <a href="mailto:myhr@southwest.tn.edu" target="_blank">myhr@southwest.tn.edu</a>, 737 Union Ave, Memphis, TN 38103, 901-333-5000. <a href="https://tbr.navexone.com/content/dotNet/documents/?app=pt&amp;source=unspecified&amp;docid=272&amp;public=true" target="_blank">See the full non-discrimination policy</a>.


      Director - Upward Bound Grant
    

Title: Functional Support Technician

Department:&nbsp;Student Account Services
Number of Positions:&nbsp;1

Position #:&nbsp;600510
Classification: 3 - on campus
Pay Rate:&nbsp;$49,670 - $61,470/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.
Required Documents Needed to Upload at Time of Application:&nbsp;Resume, transcripts and three professional references.
Reference check requirements:&nbsp;Three (3) professional references, two (2) of which should be former or current supervisors and (1) professional reference.
Personal references (friends, clergy, customers, relatives) are not considered acceptable references.
A professional reference such as a previous or current co-worker may be used as one of the references.

Position Summary: The overall purpose of this job is to provide functional support of third-party payment systems including posting, balancing and reconciling incoming payments to the College. Responsible for assisting users with upgrades, implementations, troubleshooting, documentation, training, and reporting in order to improve operational efficiency and effectiveness.
Essential Functions: 
35% Coordinate testing, training, troubleshooting, and documentation for third-party payment systems to include Touchnet (Bill + Payment, Cashiering, Marketplace), Blackbaud, CampusCE, US Bank, Flywire and others as added. Test and implement new updates as modifications to the systems arise.&nbsp; Perform system management of third-party payment systems tables.&nbsp;
20% Prepare daily deposits. Review cash reports and the data entry of cash receipts in the check register daily. Assure timely and accurate processing of all funds receipted. Review daily bank reports and list payments in the check register, code data entry and research account numbers.
10% Assist with posting and supervise the audit and reconciliation of dual enrollment Lottery grant funds, to include fee calculation, eligibility and drawdown of funds. Oversight of local scholarship funds to ensure posted accurately to student accounts, adjustments, returns to scholarship organization, payment to bookstore, reconciliation and maintenance of records. Responsible for coordinating and posting payments for state, federal and community partnership programs, including the Knoxville and Oak Ridge Electrical Partnership program. Ensure third party letters of guarantee are posted to student accounts accurately, timely and in compliance with program requirements. Monitor billing and payment to ensure funds have been received. Coordinate with Admissions, Records and academic departments as needed to identify and resolve any questions.
10% Manage the processes for accepting credit card and check payments and processing direct deposit student refunds through the Touchnet payment system. Submit, review, and reconcile reports in web registration system. Identify and resolve all discrepancies. Record transactions in the college check register.&nbsp; Prepare documentation; code and submit data entry for Banner Finance.
10% Responsible for Marketplace portal maintenance and setup of events, developing and customizing store fronts based on college staff needs. Coding and reconciling payments received through Marketplace and ensuring feeds to Banner.
5% Assist with review of student accounts for expunge processing utilizing knowledge and understanding of student accounts including student aid programs, account charges and payments of all types.
5% Process all student credit card refunds, including calculation of refund amounts, and enter data both into Banner and into the Touchnet Cashiering System. Identify and resolve all inaccuracies.
5% Coordinate the intake and review of student refund appeals, including communicating with students regarding needed documents and outcome of appeals.
Note: The College reserves the right to change or reassign job duties, or combine positions at any time.
Job Requirements:&nbsp; 
Associate’s degree with three years of progressively responsible experience (accounting or business-related major preferred).
OR
High School diploma/GED with five years of progressively responsible experience.
Experience with Banner Student/Finance, Touchnet or other third-party payment systems in a college setting preferred.
Part-time work experience is calculated at 50% credit of full-time work experience.
Skills/Abilities:
<ul>
<li>
<ul>
<li>Aptitude for learning new software applications&nbsp;</li>
<li>Comprehensive understanding of TBR policy and guideline requirements related to student fee assessment and refunding; perform tasks to comply with these requirements</li>
<li>Work independently, with little or no supervision and make routine decisions</li>
<li>Strong attention to detail</li>
<li>Microsoft Office competency, particularly with Word, Excel, and Power Point</li>
<li>Excellent written and verbal communication skill</li>
<li>Effective communication and collaboration with faculty and staff</li>
<li>Problem solving</li>
<li>Analyze accounting transactions and prepare financial documents</li>
<li>Set priorities in order to meet deadlines</li>
<li>Knowledge of generally accepted banking procedures including cash handling skills and security of customer information.</li>
<li>Knowledge of college, federal and state policies and procedures related to cash handling, student, tuition and fees and student privacy</li>
<li>Knowledge of proper reconciliation procedures</li>
<li>Knowledge of and ability to use Banner data to integrate with third party payment software</li>
<li>Knowledge of software, databases, spreadsheets and ecommerce solutions</li>
<li>Knowledge of ecommerce systems and online payment processing of credit card and ACH transactions</li>
<li>Ability to exercise good judgement in evaluating situations and making decisions</li>
<li>Ability to establish and maintain an effective working relationship with students and employees</li>
<li>Working knowledge of bookkeeping or accounting theory and practice</li>
<li>Able to engage in the college’s mission, vision, and values</li>
</ul>
</li>
</ul>
Physical Demands: 
Sitting – continuously
Lifting – 25-30 lbs. – storage boxes
Visual attention to computer screen/reports – continuously
Extended work hours – as needed
Noise varies from campus to campus, but there is often noise from College events and general student traffic. Noise can be distracting. The heat and air are controlled by each office. No smoking is permitted in or around the building.
Hazards: As the standard of any public job, there is the exposure to airborne illnesses. Security for employees handling cash is a consideration, and processes are in place to provide protection.
Full-time Employment Benefits:
<ul>
<li>Insurance Options: Health, Dental, Vision, Life, Short/Long-term Disability, FSA/HSA&nbsp;</li>
<li>Wellness Incentive Program, if enrolled in health plan</li>
<li>Educational Assistance: Fee Waiver, Spouse/Dependent discounts, Audit/Non-Credit, Reimbursement Program</li>
<li>Employee Assistance Program</li>
<li>Retirement Options: Tennessee traditional pension plan option (TCRS), 401k with $100 company match, 457, 403b</li>
<li>Employee Discount program with over 900+ companies</li>
<li>14 Paid Holidays/Year Includes paid days off the last week of December</li>
<li>Sick Leave Bank</li>
<li>Longevity Pay</li>
<li>Many opportunities for professional development</li>
</ul>
Special Instructions to Applicants:&nbsp;To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is&nbsp;not&nbsp;listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.
Pellissippi State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, sexual orientation, gender identity/expression, pregnancy, disability, age (40+), status as a protected veteran, genetic information, or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies concerning all employment and education programs and activities. View the <a href="https://policies.pstcc.edu/?page_id=20" target="_blank">nondiscrimination policy</a>. For questions or concerns, please contact George Underwood at <a href="mailto:gtunderwood@pstcc.edu" target="_blank">gtunderwood@pstcc.edu</a> or 865-539-7354.
If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at&nbsp;<a href="mailto:recruiting@pstcc.edu" target="_blank">recruiting@pstcc.edu</a>.
If you are interested in this position, click on&nbsp;Apply&nbsp;located below or&nbsp;Apply Now&nbsp;in the upper right-hand corner.&nbsp;
#mrp


      Functional Support Technician
    

Title: Director - Engaged Learning
Employee Classification:&nbsp;Other Professionals
Institution:&nbsp;Southwest Tennessee Community College
Department: Academic Support and Operations
Campus Location: SWTCC - Multiple Campus Locations
Job Summary
The Director of Engaged Learning is a full-time appointment reporting directly to the Associate Dean of Academic Innovation and Faculty Support within the division of Academic Affairs and Workforce Development at Southwest Tennessee Community College. This role provides strategic leadership for college-wide initiatives that enhance instructional excellence and student success. The Director designs, implements, and assesses faculty development programming focused on evidence-based pedagogy, high-impact practices (HIPs), and instructional technology integration. The role supports all faculty, with targeted outreach to adjunct and dual enrollment instructors, and collaborates across academic and student affairs divisions to embed innovative teaching practices. The Director also manages the college’s honors and international education programs and represents the institution in external networks focused on teaching and learning.
Job Duties
<ul>
<li>Design and deliver faculty development programs aligned with institutional priorities.</li>
<li>Embed and scale high-impact practices (HIPs) across disciplines.</li>
<li>Lead onboarding and support for adjunct and dual enrollment faculty.</li>
<li>Develop instructional resources and digital learning assets.</li>
<li>Assess programming effectiveness using data.</li>
<li>Represent the college externally in teaching and learning networks.</li>
<li>Coordinate mentorships, fellowships, and learning communities.</li>
</ul>
Minimum Qualifications
<ul>
<li>Master’s degree from an accredited institution. 
</li>
<li>3+ years of experience in higher education, including teaching or faculty development. 
</li>
<li>Demonstrated ability to design and deliver strategic faculty programming. 
</li>
<li>Strong knowledge of instructional technology and HIPs.</li>
</ul>
Preferred Qualifications
<ul>
<li>Experience in community college or access-oriented environments. 
</li>
<li>Experience supporting adjunct and dual enrollment faculty. 
</li>
<li>Experience with grant-funded initiatives and budget tracking. 
</li>
<li>Experience presenting at regional or national conferences.</li>
</ul>
Knowledge, Skills, and Abilities
<ul>
<li>Required: 
<ul>
<li>Expertise in instructional design, HIPs, and faculty engagement. 
</li>
<li>Proficiency with LMS platforms, Microsoft Office, and instructional tools. 
</li>
<li>Strong facilitation, project management, and collaboration skills. 
</li>
<li>Data-informed decision-making and assessment planning. 
</li>
</ul>
</li>
<li>Preferred: 
<ul>
<li>Knowledge of accreditation and strategic planning. 
</li>
<li>Experience with grant writing and implementation. 
</li>
<li>Awareness of AI and emerging educational technologies.</li>
</ul>
</li>
</ul>
Physical Demands / Working Conditions 
<ul>
<li>Standard office environment with minimal noise levels. 
</li>
<li>A collaborative academic setting with cross-functional engagement. 
</li>
<li>Occasional evening/weekend programming. 
</li>
<li>Ability to travel for conferences and events. 
</li>
<li>Sitting, bending, moving, lifting, and carrying materials that weigh up to 20 pounds.</li>
</ul>


      Director - Engaged Learning
    

Title: Campus Police Officer
Campus Location: Jackson State Community College
Job Summary
The Campus Police Officer is responsible for maintaining a safe learning environment, protecting the assets and interest of the institution, and enforcing laws, policy and regulations. Officer performs a variety of police duties in patrolling assigned areas on foot and by motor vehicle to detect crime and to arrest violators; patrolling parking lots and college buildings to ensure security and safety.
Job Duties
<ul>
<li>Patrol the campus by foot and motor vehicle.</li>
<li>Checks doors and locks.</li>
<li>Investigate accidents involving persons or property, reports probable cause of accidents, and pursues appropriate courses of action.</li>
<li>Ensure that all incidents and arrest activities are properly documented.</li>
<li>Ability to proficiently operate law enforcement equipment (including lethal and non-lethal weapons necessary in the performance of required duties.)</li>
<li>Keep records and prepares reports (offense, arrest, fire system, emergency phones, alarm systems, and mechanical equipment.)</li>
<li>Provide a law enforcement response to emergency situations, which include safety and illness/ injury investigations.</li>
<li>Support the mission of the Campus Police Department and that of the college.</li>
<li>Ability to work collaboratively with a diverse population of faculty, staff, and students.</li>
<li>Responsible for traffic control and enforcement.</li>
<li>Investigate suspected crimes, report findings, and arrest suspected individuals.</li>
<li>Make arrests and testify in court of legal proceedings.</li>
<li>Perform other duties as assigned by Chief of Police JSCC.&nbsp;</li>
</ul>
Minimum Qualifications
• High school diploma or equivalent. • Meet the requirements of TCA 38-8-106 Qualification of Police Officers. • Meet the requirements of a Certified Police Officer per TCA 38-8-107. • Ability to react quickly and calmly in emergency situations and to determine proper course of action. • Must be able to obtain a clear background check. • Must be Tennessee POST (Peace Office Standard &amp; Training) Certified or have a law enforcement certification recognized and accepted by the POST Commission of TN, or ability to become a P.O.S.T. certified within 6 months from hire date. • Must be physically, morally, and psychologically fit to meet the requirements of Peace Officer in the state of Tennessee. • Possess a valid Tennessee Driver’s License. • Must be willing to work different shifts, holidays, and multiple locations if needed.
Preferred Qualifications
• Bachelor’s degree in Criminal Justice or related field • Working knowledge of Title IX as it relates to law enforcement, the Clery Act and other federal and state campus safety rules and regulations • Experience working in a campus safety and security environment, as well as knowledge of situations that are unique to college students, events and functions • Experience in emergency management and safety preparedness in a higher education environment • Established relationships with local law enforcement agencies
Knowledge, Skills, and Abilities
• Strong interpersonal and public relations communication skills; ability to effectively communicate using written and verbal skills. • Basic computer proficiency is required. • Reasoning ability required in assessing best course of action for security or emergency situations. Requires knowledge of security policies and procedures as they pertain to campus policing. • Ability to ascertain facts by personal conduct, observation, and the evaluation of records. • Ability to explain and interpret pertinent provisions of laws, ordinances, and regulations. • Ability to enforce laws firmly and with respect for the rights of others. • Ability to understand and follow oral and written instructions. • Excellent skills in dealing with the public are required. • Quick situational thinking is often required. • Must be able to maintain professionalism at all times. • Must be able to exercise ethics and maintain confidentiality. • Ability to operate law enforcement equipment. • Basic knowledge of accident investigation as it pertains to applicable state and federal laws.
Physical Demands / Working Conditions 
• Prolonged periods of sitting at a desk and working on a computer
• Prolonged periods of standing at times
• Prolonged screen time
• Must be able to lift up to 25 pounds at times
Pay Rate:&nbsp; $50,000 - $52,680 (Annual salary depending on eligible experience, which is defined by the current compensation plan.)
Position Close Date:&nbsp;&nbsp;Open until filled. For best consideration, please apply by, 10/03/2025.
Special Instructions to Applicants:
To be considered for this position, you must submit an application.&nbsp; Prior applications will not be used to fill this vacancy.&nbsp;&nbsp;
A completed satisfactory background check will be required before hire.&nbsp;


      Campus Police Officer
    

Title: WIOA Data and Performance Specialist/Assistant to the Director
Employee Classification:&nbsp;Administrative/Professional
Institution:&nbsp;Northeast State Community College
Department: Economic &amp; Workforce Development
Salary: $42,591- $48,282 annual salary, dependent on education and experience
Job Summary
Reporting to the WIOA Career Services Program Director, the WIOA Data and Performance Specialist will assist with the administration of both the WIOA Title I Youth Career Services and WIOA Title I Adult and Dislocated Worker Career Services programs for all counties in the designated service area (Carter, Greene, Hancock, Hawkins, Johnson, Sullivan, Unicoi and Washington). The Data and Performance Specialist will maintain a specific focus on performance monitoring, data collection/verification, and reporting.
Job Duties
<ul>
<li>Assist in the administration of WIOA Adult/Dislocated Worker and Youth Career Services program activities in accordance with federal, state and local regulations</li>
<li>Support the Program Director in ensuring the efficient operation of a career service delivery system that assists individuals with barriers to employment by increasing access to employment, education, training, and support so they may succeed in the labor market.</li>
<li>Manage client tracking system, implement data verification procedures, compile caseload reports and other required reports for designated counties for submission to the Director of WIOA Career Services, who will report to the Fiscal Agent and to the Tennessee Department of Labor and Workforce Development.</li>
<li>Monitor staff documentation to ensure that effective and efficient record-keeping procedures are maintained.</li>
<li>Participate in regular professional development, which may include professional conferences and/or review of industry publications, to stay current with emerging trends and best practices in the field, with a particular focus on data collection and reporting.</li>
<li>Assist the Program Director in the development of strategies to ensure that annual performance benchmarks are met.</li>
<li>Assist in the coordination of service delivery with American Job Center partners.</li>
<li>Assist in the preparation of annual budgets for the WIOA Title I Youth and Adult/Dislocated Career Services programs in Northeast Tennessee.</li>
<li>Manage inventory for the WIOA Adult/Dislocated Worker and Youth Career Services programs.</li>
<li>Assist the Program Director and Finance to prepare monthly reimbursement invoices.</li>
<li>Collaborate with Grant Development to maintain monthly time and effort reports for program staff.</li>
<li>Assist in the development and implementation of an outreach plan to ensure broad awareness of program services among target populations.</li>
<li>Complete other assignments as directed by supervision.</li>
</ul>
Minimum Qualifications
<ul>
<li>Bachelor’s degree in Education, Human Services, or a related field from an accredited institution</li>
<li>Two years of relevant work experience in human services or a related field</li>
<li>Familiarity with the Tennessee Department of Labor VOS Client Tracking System, Jobs4TN, or similar system</li>
<li>Demonstrated experience with collecting, analyzing, and presenting data</li>
</ul>
Preferred Qualifications
<ul>
<li>Experience working in career and workforce development services</li>
<li>Conversational ability or fluency in a second language</li>
</ul>
Knowledge, Skills, and Abilities
<ul>
<li>Technology Skills: MS Office suite; videoconferencing software; digital records management systems; general operating systems and data information systems</li>
<li>Strong communication and interpersonal skills</li>
</ul>
Additional Notes
<ul>
<li>This is a grant-funded position. Continued employment contingent on grant funding.</li>
</ul>
For assistance regarding the job ad, application process, or application status, please contact the Office of Human Resources at 423-354-5183 or <a href="mailto:HRstaffing@northeaststate.edu" target="_blank">HRstaffing@northeaststate.edu</a>.
Special Instructions to Applicants: To be considered for a position at Northeast State, you must create an online application. A resume and unofficial transcripts are required; a cover letter is optional. You will also be required to provide the contact information for a minimum of three (3) professional references. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Please note that attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience.


      WIOA Data and Performance Specialist/Assistant to the Director
    

Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has four campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.
We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

We invite you to become a part of the Southwest Team!

Title: Manager - Student Account Services
Employee Classification:&nbsp;Other Professionals
Institution:&nbsp;Southwest Tennessee Community College
Department: Business Services
Campus Location: SWTCC - Multiple Campus Locations
Job Summary
The Manager – Student Account Services is a full-time, fiscal year appointment reporting to the Executive Director Business Services. The Manager is responsible for the assessment, collection, disbursement and reporting of student tuition and fees. This position requires a work schedule of 37.50 hours per week. The manager may, on occasion, work some evenings and weekends as needed; have the ability to travel between two (2) main campuses, and site locations if needed.
Job Duties
<ul>
<li>Supervise the cashiering function of the college. Assign tasks to, train and review performance of three full time employees.</li>
<li>Reconcile and monitor student accounts and assist students with any tuition/fee related problem.</li>
<li>Design and maintain publication and webpage information for tuition/fees and other cashier processes.</li>
<li>Create and submit 1098T forms to students and the IRS.</li>
<li>Monitor control settings and coordinate upgrading and management of the college’s cashiering software.</li>
<li>Verify feeds from cashiering software packages are received in the Banner system and deposits and reconciliations are performed accurately and timely.</li>
<li>Ensure all college receipting functions are compliant.</li>
<li>Perform database management of Banner Student AR rule and validation tables.</li>
<li>Supervise the maintenance of detail code, third party contract, fee waiver and exemptions tables. Set up refund and fee assessment tables for each term.</li>
<li>Perform testing with registration module to ensure accurate assessment of student tuition and fees.</li>
<li>Supervise the disbursement of student refunds due to students as a result of adjustments in tuition and fee charges or awarding of local, state or federal financial aid programs. Ensure funds are disbursed timely in accordance to federal and state regulations.</li>
<li>Research problems and assist students regarding their accounts.</li>
<li>Special projects and other assignments as assigned.</li>
</ul>
Minimum Qualifications
<ul>
<li>Bachelor’s degree in Business Administration or related field from an accredited college and experience which enables one to perform the essential job functions, or combination of education and work related exp. 
</li>
<li>Three (3) years of recent experience in financial aid, accounting, auditing, collections or finance. 
</li>
<li>A background check will be required for the successful candidate. 
</li>
</ul>
Preferred Qualifications
<ul>
<li>Master’s Degree in Accounting or a related field from an accredited college. 
</li>
<li>Ellucian Banner system experience.</li>
</ul>
Knowledge, Skills, and Abilities
<ul>
<li>Ability to provide excellent customer service towards students, faculty, staff and visitors. 
</li>
<li>Ability to interpret and administer policies and guidelines set forth by the Tennessee Board of Regents, Federal, State and Local agencies.</li>
</ul>
The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.
First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.
In order to be considered for the position, the following items must be uploaded:
<ul>
<li>Resume</li>
<li>Cover letter</li>
<li>Unofficial Transcripts</li>
</ul>
A summary of our benefits can be found below:&nbsp;
<a href="https://www.southwest.tn.edu/hr/benefits-overview.php" target="_blank">https://www.southwest.tn.edu/hr/benefits-overview.php</a>
Incomplete applications will not be considered.
The TBR does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.&nbsp; 
The following person has been designated to handle inquiries regarding nondiscrimination policies:&nbsp; LeVetta Hudson, Vice President of People &amp; Culture, <a href="mailto:myhr@southwest.tn.edu" target="_blank">myhr@southwest.tn.edu</a>, 737 Union Ave, Memphis, TN 38103, 901-333-5000. <a href="https://tbr.navexone.com/content/dotNet/documents/?app=pt&amp;source=unspecified&amp;docid=272&amp;public=true" target="_blank">See the full non-discrimination policy</a>.


      Manager - Student Account Services
    

Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has four campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.
We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

We invite you to become a part of the Southwest Team!

Title: Manager - Accounts Receivable
Employee Classification:&nbsp;Other Professionals
Institution:&nbsp;Southwest Tennessee Community College
Department: Business Services
Campus Location: SWTCC - Multiple Campus Locations
Job Summary
The Manager of Accounts Receivable is a full-time, fiscal year appointment reporting to the Executive Director Business Services. The Manager is responsible for ensuring the accuracy of student refunds, cash management and the reconciliation of student grants (Federal, State and private); oversees collections; documenting financial processes to include policies and procedures and internal control documentation; and identifying and implementing necessary internal control improvements to ensure efficiency. This position requires a work schedule of 37.50 hours per week. The manager may, on occasion, work some evenings and weekends as needed; have the ability to travel between two (2) main campuses, and site locations if needed.
Job Duties
<ul>
<li>Provide excellent customer service to students, faculty, staff and visitors.</li>
<li>Manage the day-to-day operational flow of Accounts Receivable.</li>
<li>Ensure all collection procedures occur timely, including collection agency returns.</li>
<li>Mange the annual accounts receivable write-off to the State of TN.</li>
<li>Review appeal recommendations.</li>
<li>Maintain current reconciliation of student grants.</li>
<li>Ensure contracts are billed timely.</li>
<li>Oversee processing of third-party authorizations to student accounts.</li>
<li>Oversee preparation, reconciliation and distribution of vendor invoices for student and non-student charges.</li>
<li>Ensure all current operating procedures are documented and comply with Tennessee Board of Regents guidelines and Federal, State and Local regulations.</li>
<li>Ensure accurate and timely research and response to student complaints.</li>
<li>Ensure invoices for vendor payments for external collection are accurate and timely.</li>
<li>Oversee timely and thorough research of payments presented for processing.</li>
<li>Research problems and assist students regarding their accounts.</li>
<li>Support the Athletic Department to ensure coverage of ticket sales during Basketball Season.</li>
<li>Special projects and other assignments as assigned.</li>
</ul>
Minimum Qualifications
<ul>
<li>Bachelor’s degree in Business Administration or related field from an accredited college 
</li>
<li>Three (3) years of recent experience in financial aid, accounting, auditing, collections or finance. 
</li>
<li>A background check will be required for the successful candidate.</li>
</ul>
Preferred Qualifications
<ul>
<li>Master’s Degree in Accounting or a related field from an accredited college 
</li>
<li>Ellucian Banner system experience</li>
</ul>
Knowledge, Skills, and Abilities
<ul>
<li>Three (3) years of computer experience which includes Microsoft Office tools with proficiency using Excel and Word. 
</li>
<li>Ability to interpret and administer policies and guidelines set forth by the Tennessee Board of Regents, Federal, State and Local agencies. 
</li>
<li>Ability to provide excellent customer service.</li>
</ul>
The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.
First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.
In order to be considered for the position, the following items must be uploaded:
<ul>
<li>Resume</li>
<li>Cover letter</li>
<li>Unofficial Transcripts</li>
</ul>
A summary of our benefits can be found below:&nbsp;
<a href="https://www.southwest.tn.edu/hr/benefits-overview.php" target="_blank">https://www.southwest.tn.edu/hr/benefits-overview.php</a>
Incomplete applications will not be considered.
The TBR does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.&nbsp; 
The following person has been designated to handle inquiries regarding nondiscrimination policies:&nbsp; LeVetta Hudson, Vice President of People &amp; Culture, <a href="mailto:myhr@southwest.tn.edu" target="_blank">myhr@southwest.tn.edu</a>, 737 Union Ave, Memphis, TN 38103, 901-333-5000. <a href="https://tbr.navexone.com/content/dotNet/documents/?app=pt&amp;source=unspecified&amp;docid=272&amp;public=true" target="_blank">See the full non-discrimination policy</a>.


      Manager - Accounts Receivable
    

Tango a leading Post-Acute Management Services company that manages home health benefits for major insurance plans, is seeking a detail-oriented and self-motivated Provider Support Specialist. This individual will work under the Network Operations Manager to assist in provider onboarding, streamline workflows, and enhance the Pronet Connect portal. The Provider Support Specialist will focus primarily on our internal portal and issue resolutions for our providers. The Provider Support Specialist will review, triage, and resolve tickets and chats in real time submitted by the tango Network providers. In addition, the Network Operations Specialist will help to ensure the success of current and new providers within the tango network, assist in drafting formal provider communications, assist in managing provider relations email, facilitate provider surveys, and work with senior management to optimize workflows from credentialing approval to provider training. A process-driven mindset is essential for this role. This is an entry level administrative position that will build experience and skills around supporting our providers and enhancing provider engagement.RESPONSIBILITIES Essential functions of the job are listed below. &nbsp;Other responsibilities may also be assigned. Please note that the essential functions may vary depending on department size, organizational structure and/or geographic location. &nbsp;Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.Primary Responsibilities<ul><li><ul><li>Address, resolve, and/or triage provider tickets via our provider portal ticketing system.</li><li>Handle chat interactions to provide real-time support and issue resolution to providers.</li><li>Collaborate intra-departmentally and inter-departmentally to ensure prompt resolution of provider issues.</li><li>Assist in the end-to-end provider onboarding process, including training, webinars, and strategic data analysis.</li><li>Communicate resolution status and updates to providers and internally in a timely manner.</li><li>Provide assistance in guidance and training internally and externally on the use of our provider portal and related tools.</li><li>Assist in coordinating formal provider communications to tango's Network, ensuring effective messaging for both payers and providers.</li><li>Assist in managing responses to provider inquiries promptly and effectively via the Provider Relations email box.</li><li>Communicate any provider-related issues to the direct Supervisor and Network team.</li><li>Identify and communicate process improvement opportunities, collaborating with cross-departmental teams and the direct Supervisor.</li><li>Maintain strict privacy and confidentiality standards in all interactions and tasks.</li><li>Perform various support duties for Network Operations as assigned by the direct Supervisor and required by the Network team.</li><li>Respond promptly to voicemail, email, and colleague requests.</li><li>Develop and document job aides, processes, and policies for internal platform configuration.</li></ul></li></ul>Additional Responsibilities<ul><li><ul><li>Additional duties may involve support in training new team members and collaborating with cross-departmental teams to ensure a smooth Provider Onboarding process.&nbsp;</li></ul></li></ul>MINIMUM QUALIFICATIONS The following are the minimum qualifications that an individual needs in order to successfully perform the duties and responsibilities of this position. &nbsp;Please note that the minimum qualifications may vary based upon the department size and/or geographic location.Knowledge/ Experience<ul><li><ul><li>Equivalent to a high school diploma.</li><li>Proficient use of Microsoft Office and Adobe applications (Word, Excel, Powerpoint, etc). </li><li>Consistent and reliable WiFi.</li><li>Experience in healthcare (home health or credentialing a plus), or similar role, preferred but not required.</li></ul></li></ul>Skills / Abilities Pertinent to This Position<ul><li><ul><li>Project Management: a. &nbsp; &nbsp;Manage and coordinate end-to-end processes including onboarding, training, and communication. b. &nbsp; &nbsp;Ensure timely completion of tasks with attention to detail.</li><li>Communication Skills: a. &nbsp; &nbsp;Exhibit strong written and verbal communication skills. b. &nbsp; &nbsp;Draft formal communications, respond to inquiries promptly and professionally, and convey information clearly to providers, stakeholders, and internal teams.</li><li>Analytical Skills: a. &nbsp; &nbsp;Analyze data, survey results, and key trends to identify insights and drive process improvements. b. &nbsp; &nbsp;Use data to make informed decisions and enhance internal procedures.</li><li>Attention to Detail: a. &nbsp; &nbsp;Ensure accuracy and completeness in managing provider data, documentation, and communication materials. b. &nbsp; &nbsp;Pay attention to detail in troubleshooting issues and testing new features in the Provider Portal.</li><li>Customer Service Orientation: a. &nbsp; &nbsp;Deliver excellent customer service by responding to provider inquiries and managing relationships. b. &nbsp; &nbsp;Ensure a positive experience for the network by empathizing, problem-solving, and providing effective solutions.</li><li>Collaboration: a. &nbsp; &nbsp;Collaborate effectively with cross-functional teams including the direct supervisor, network team, and other departments. b. &nbsp; &nbsp;Identify process improvement opportunities and implement changes, demonstrating strong interpersonal skills, flexibility, and teamwork.</li><li>Confidentiality: a. &nbsp; &nbsp;Maintain privacy and confidentiality when handling sensitive provider information. b. &nbsp; &nbsp;Ensure compliance with data protection regulations and ethical standards.</li><li>Organizational Skills: a. &nbsp; &nbsp;Manage multiple tasks, prioritize responsibilities, and meet deadlines efficiently. b. &nbsp; &nbsp;Handle email and voicemail correspondence promptly and effectively.</li><li>Technical Aptitude: a. &nbsp; &nbsp;Demonstrate proficiency in using and troubleshooting software applications, particularly the Provider Portal and in-house automated systems. b. &nbsp; &nbsp;Develop and document job aids, processes, and policies related to system configuration.</li><li>Adaptability: a. &nbsp; &nbsp;Adapt to changes in processes, technologies, and responsibilities in a dynamic work environment. b. &nbsp; &nbsp;Embrace opportunities for learning new skills and professional growth.</li></ul></li></ul>tango provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. tango will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.

tango

Provider Support Specialist (Remote)

Job ID&nbsp; 16510&nbsp;Department&nbsp; Print Shop &amp; Mail Rm (10000202)&nbsp;Union Classification&nbsp; Union IBEW&nbsp;Type&nbsp; Full Time - Hourly&nbsp;&nbsp;# of Openings&nbsp; 1&nbsp;Job Location&nbsp; Everett, Washington (US-WA)&nbsp;Closing Date&nbsp; 10/05/2025&nbsp;&nbsp;Salary/Wage&nbsp; $39.13&nbsp;per hour&nbsp;<h4>Application Review</h4>First round application review will start on 09/28/25. &nbsp;Interviews will be offered to selected candidates. Applications will continue to be accepted through 10/05/25 and additional interviews will be scheduled if needed.<h4>Job Definition</h4>Performs routine tasks operating offset duplicating machines capable of volume printing of text or line copy of one or more colors of typed, handwritten, printed or photographic material. &nbsp;Operates lithographic presses and systems duplicators a majority of the time, as well as may perform photocopying, laser printing and/or bindery related work for a smaller portion of time.<h4>Distinguishing Characteristics</h4>This position may include involvement in planning, scheduling, estimating, ordering supplies and providing input on the introduction of new machinery and production related advancements. The Mailroom Machine Operator position shall be filled through a joint collaborative interview process. The interview team will be comprised of an equal number of management and represented members. Represented members for the interview team will be by selection of the IBEW.<h4>Essential Job Functions</h4>1.&nbsp;&nbsp; &nbsp;Sets up and operates offset duplicating machine, high speed copier and laser printer to reproduce forms memoranda, letterheads, customer bills, manuals, pamphlets, and other materials in one or more colors. 2.&nbsp;&nbsp; &nbsp;Cleans, oils, adjusts and perform minor maintenance of offset and other types of duplicating machines and photographic plate making equipment. 3.&nbsp;&nbsp; &nbsp;Cuts bulk paper with power cutter; trims paper; punches holes with power drills. 4.&nbsp;&nbsp; &nbsp;Operates a collator; assembles, pads, and glues forms. 5.&nbsp;&nbsp; &nbsp;Programs machine to insert bills, envelopes, inserts, comment cards and any other printed matter which may need to be inserted for mailing.&nbsp; 6.&nbsp;&nbsp; &nbsp;Sets up and operates postage meter to stamp postage and current date on outgoing bills. &nbsp;Sets up and monitors laser printer to produce customer bills. 7.&nbsp;&nbsp; &nbsp;Operates sheet feeder and folder to produce finished materials for inserter.&nbsp; 8.&nbsp;&nbsp; &nbsp;Cleans, oils, adjusts and performs minor maintenance of inserter machine and folder.&nbsp; 9.&nbsp;&nbsp; &nbsp;Sorts, trays and delivers bills to the post office.&nbsp; 10.&nbsp;&nbsp; &nbsp;Restocks supplies on a daily basis.&nbsp; 11.&nbsp;&nbsp; &nbsp;Provides input with maintaining standards of inserted material. &nbsp; 12.&nbsp;&nbsp; &nbsp;This position may include ordering, stocking and maintaining inventory of supplies on a monthly/yearly basis.&nbsp; 13.&nbsp;&nbsp; &nbsp;Warehouse duties as needed.&nbsp; <h4>Specialized Job Functions</h4>N/A<h4>Other Job Functions</h4><ul><li>Performs relief duties of other mailroom machine operators and mail specialists as necessary.</li><li>Performs other related duties as assigned.</li></ul><h4>Minimum Qualifications</h4>Knowledge of:• Grades, weights, and kinds of paper.• Inks and chemicals used in duplicating machine work.• Customer relations and phone techniques and skills.• Related equipment including laser printers, photocopier, etc.Ability to:• Operate offset duplicating machine capable of volume reproduction of typed, handwritten and photographic material.⦁Operate power paper cutter and folder.• Meet deadlines and production requirements.• Follow written and oral instructions.• Use computer and related software• Lift and move up to 55 lbs. on a daily basis. (Demonstrated)• Interact and communicate effectively with co-workers, vendors and outside agencies as necessary to complete assignments. ⦁Take necessary Forklift Training to safely move material and unload trucks as necessary.<h4>Experience/Education</h4>These abilities and knowledge are usually obtained through:<ul><li>Two (2) years experience operating offset duplicating machines and associated equipment.</li></ul><h4>License/Certification</h4>•Valid Washington State Driver's License, with good driving record.• Successful demonstration of ability to lift and move 55 lbs.• Successful completion of a collaborative interview process.<h4>Preferred Qualifications</h4><ul><li>Knowledge of computer programs related to desk top publishing.</li></ul><h4>Working Conditions</h4>• Work is performed primarily in an office environment.• Travel is required to meetings and other locations in all types of weather conditions. . • Incumbents may be exposed to loud noises caused by machines in the print shop and to various chemicals related to printing and reproduction. • Incumbents, on a daily basis must be able to lift, carry and move up to 55 lbs. and load and unload items out of District vehicles.<h4>Benefits</h4>In addition to a competitive compensation program, Snohomish County PUD #1 offers a comprehensive benefits package. Employees and eligible dependents may enroll in medical, dental, vison, core term life insurance, long-term disability, accidental death and dismemberment, voluntary term life, flexible spending accounts, health savings account and retirement benefits (including PERS pension, 401(k), and a 457 plan). The Snohomish County PUD also provides an employee assistance program, tuition reimbursement, short-term disability, paid time off benefits starting at 20 days a year, plus 5 days of extended sick leave and 11 paid holidays. For more information on our benefits package please visit&nbsp;<a href="http://www.snopud.com/benefitoverview" target="_blank">www.snopud.com/benefitoverview</a> Snohomish County PUD #1&nbsp;is an Equal Opportunity Employer of Minorities, Women, Disabled and Veterans.<h4>Our Values</h4>We hold ourselves and every member of Team PUD to high standards.Every day we SAFEGUARD what matters, putting employee and community safety first.We have INTEGRITY. We are a TEAM. We SERVE with pride, RISE to challenges. We choose to INCLUDE all, SEEK growth, and be BOLD. Nearest Major Market: Seattle Nearest Secondary Market: Everett Job Segment: Mailroom, Operations

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