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Title: Payroll Associate
Employee Classification:&nbsp;Clerical &amp; Secretarial
Institution:&nbsp;System Office
Department: Service Center - Human Resources &amp; Payroll
Campus Location: Tennessee Board of Regents System Office
Job Summary
The Service Center at the Tennessee Board of Regents (TBR) supports the System Office and Technical Colleges of Applied Technology (TCATs) within the following functional areas: Human Resources, Payroll, Finance, Procurement &amp; Payment Services, and Student. The Associate, Payroll is responsible for ensuring all payroll compensation is provided in a timely and accurate manner and in compliance with all applicable institutional, TBR, Federal, and State regulations, policies, and guidelines. The Associate, Payroll executes and audits complex payroll transactions utilizing sophisticated technology in support of providing professional services. The Associate, Payroll works closely with the TCATs and the System Office and is expected to provide a high level of customer service to all institutions served. This position may have the opportunity to work remote within the state of Tennessee but with periodic visits to the TBR System Office (Nashville, TN) at the employee's expense.
Job Duties
<ul>
<li>45% - • Prepares and maintains payroll database as needed to support payroll administration, including data entry and running payroll processes • Enters or applies employment and payroll changes to employee records • Monitors submissions and manages adjustments for electronic employee timesheets • Ensures accurate and timely processing of monthly payroll for all employees, including related calculations and processing for insurance premiums, garnishments, deductions, and benefits • Processes wage verifications • Processes unemployment claims, overtime and compensation time requests, and leave transfers and payouts • Enters and maintains accurate employee information in the state benefit system and reconcile monthly premiums paid • Operates the payroll account and maintains payroll entries on general ledger • Processes journal entries for bank transfers and tax deposits • Balances Edison Collections and Applied Reports for payroll deductions • Monitors and assists with monthly remittance and reconciliation of all payroll general ledger accounts - (Essential)</li>
<li>25% - Customer Service • Communicates to employees and administration regarding payroll related issues including taxes, policies, procedures, and leave reporting • Fields employee questions and researches payroll processing concerns • Works cooperatively and effectively with other departments • Provides consultative services to institutions based on functional area expertise in support of payroll related best practice implementation • Makes recommendations for changes in processing, as needed - (Essential)</li>
<li>10% - Taxes • Ensures timely and accurate reporting of all payroll taxes • Researches laws and regulations regarding taxes and payroll withholding procedures • Ensures accurate monthly remittances for employee deductions and employer liability payments • Processes W-4 changes (e.g. tax status, exemptions) • Reconciles, prints, and distributes annual W-2’s • Submits payroll related tax data to IRS - (Essential)</li>
<li>10% - Reporting • Prepares institutional, Federal, State, and TBR required reporting, as well as ad hoc reports - (Essential)</li>
<li>5% - Auditing • Effectively implements federal and state regulations • Assists in auditing unemployment claims • Provides data and explanations for Federal, State, and internal auditors - (Essential)</li>
<li>5% - Other Duties • Performs additional duties as assigned - (Marginal)</li>
</ul>
Minimum Qualifications
• Bachelor’s degree and a minimum of 2 years of related professional work experience OR a high school degree/GED and a minimum of 5 years of related professional work experience OR a comparable combination of education and experience • Experience or training in Windows operating system and Microsoft applications 
Preferred Qualifications
• Experience working in payroll in a college, university, or state government setting • Experience within a shared services operating environment • Experience with Banner or similar ERP system • Experience with Edison 
Knowledge, Skills, and Abilities
• Knowledge of payroll terminology, practices, and basic accounting theory and practice • Ability to perform payroll related calculations • Broad knowledge of federal and state laws and guidelines • A willingness and passion to learn new hardware and software systems that are consistent with duties • Ability to effectively analyze data and inquiries, think critically, and make appropriate decisions • Effective organizational and time management skills • Ability to work as part of a team or work alone without close supervision • Strong interpersonal skills • Ability to communicate effectively, both in writing and orally • Ability to understand customer needs and provide quality service • Ability to maintain confidentiality in compliance rules and regulations, including HIPAA and FERPA guidelines on the disclosure of information 
Physical Demands / Working Conditions

Motlow State Community College


      Payroll Associate
    

Title:&nbsp;Surgical Technology Clinical Faculty
Number of Positions:&nbsp;1
Position #:&nbsp;300910
Type of Appointment:&nbsp;Full-Time Tenure Track
Department:&nbsp;Enrollment Services
Required Documents Needed to Upload at Time of Application:
<ul>
<li>Resume</li>
<li>Three professional references (See below)</li>
</ul>
Reference check requirements:

Three (3) professional references, two (2) of which should be former or current supervisors and (1) professional reference.
Personal references (friends, clergy, customers, relatives) are not considered acceptable references.
A professional reference such as a previous or current co-worker may be used as one of the references.

Position Summary:&nbsp; This is a tenure-track position. Provide guidance, instruction, and leadership to Registered surgical technology students at the assigned program site. Supports essential program functions, including faculty coordination, curriculum management, and student success initiatives. Collaborates with clinical affiliates (Clinical Manager), the Schedule Coordinator, and/or Educational Coordinator for the Operating Room, utilizing good interpersonal skills in relating to students, clinical personnel, and physicians (per AST Clinical Coordinator Description).
ESSENTIAL JOB FUNCTIONS:
<ul>
<li>
65% - Curriculum Maintenance and Development 
<ul>
<li>Teaching at the clinical and lab level</li>
<li>Ensures curriculum is current, relevant, and aligned with program standards through clinical placements and appropriate clinical hours given to all students. Participates in ad hoc committees as assigned. Suggests scheduling and staffing to ensure clinical/lab coverage.</li>
</ul>
</li>
<li>
15% - Leadership 
<ul>
<li>Represents the program in advisory board meetings, adjunct orientation, and advocates for program-specific needs.</li>
<li>Coordinates adjunct recruitment and hires adjuncts.&nbsp; Evaluates adjuncts and clinical sites each semester per program policy and as needed.&nbsp; Ensures that the surgical technology program complies with hospital regulations and regulatory bodies.</li>
</ul>
</li>
<li>
10% - Assessment 
<ul>
<li>Provides a course report at faculty meetings and, as needed, discusses any assessment adjustments and/or student enrollment numbers. Participates and coordinates assessment directives as assigned. Ensures that the surgical technology program follows affiliates’ and regulatory bodies’ policies and procedures.</li>
</ul>
</li>
<li>
10% - Other duties as assigned.</li>
</ul>
Note: The College reserves the right to change or reassign job duties or combine positions at any time.
NON-ESSENTIAL FUNCTIONS:
<ul>
<li>
Advising
<ul>
<li>Tutoring as needed in learning styles and test taking strategies</li>
<li>Be available to students by maintaining office hours which are reasonably convenient.</li>
<li>Post and adhere to required office hours.</li>
<li>Be knowledgeable of the College policies, procedures, and assistance available to students.</li>
<li>Monitor the academic progress of advisees.</li>
<li>Hold conferences with students as needed.</li>
</ul>
</li>
<li>
Faculty Service
<ul>
<li>Serve on committees and task forces as appointed by the President.</li>
<li>Use professional knowledge and skills to contribute to local and professional community activities whenever appropriate.</li>
<li>Attend faculty meetings as scheduled.</li>
<li>Contribute to the advancement of college goals through appropriate individual goals.</li>
</ul>
</li>
<li>
Professional Development (Teaching and Discipline)
<ul>
<li>Participate in professional development.</li>
<li>Other objectives to be agreed upon by faculty members and immediate supervisors in the development of personal, departmental, and divisional objectives.</li>
</ul>
</li>
</ul>
JOB STANDARDS:
<ol>
<li>Graduate of an education program for surgical technology accredited by a nationally recognized programmatic accreditation agency.
<ol>
<li>An Associate’s degree is required (preferred concentration in surgical technology) with the ability to complete a Bachelor’s degree within 3 years of hire.</li>
<li>Bachelor’s degree preferred.</li>
</ol>
</li>
<li>Possess a credential in the field of surgical technology through a national certification program that is accredited by the National Commission on Certifying Agencies (NCCA).</li>
</ol>
CRITICAL SKILLS/EXPERTISE/EXPERIENCE:
<ol>
<li>Three years of documented experience, either in the operating room scrub role or as an instructor in surgical technology, or a combination of both, within the past five years.</li>
<li>This employee should have strong interpersonal and communication skills, good organizational skills, and be capable of handling multiple projects at one time.</li>
<li>To ensure that all faculty are proficient in oral and written English, the following guidelines are to be used during the selection process to evaluate candidates:
<ol>
<li>Ability to speak and write English clearly.</li>
<li>Ability to understand written and spoken English.</li>
</ol>
</li>
<li>&nbsp;Ability to communicate effectively in an academic environment (for example, previous successful employment in an academic institution.</li>
<li>Commitment to excellence in teaching, lifelong learning, and the community college mission of providing a quality education to a diverse student population.</li>
<li>The ability to maintain an environment of mutual respect among students, colleagues, staff, and administrators.</li>
<li>Evidence of leadership abilities, communication skills, responsibility, and initiative.</li>
<li>Able to engage in the College’s mission, vision, and values.</li>
</ol>
JOB LOCATION:&nbsp; The primary job location will consist of clinical facilities and institutions utilized by Pellissippi State Community College for surgical technology student experiences, and can include all site campuses.&nbsp;
Full-time Employment Benefits:
• Insurance Options Health, dental, vision, life, short/long-term disability, FSA/HSA Wellness Incentive Program, if enrolled in health plan
• Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/Non-Credit Reimbursement Program
• Employee Assistance Program
• Retirement options Tennessee traditional pension plan option (TCRS) 401k with $50 company match/457/403b
• Employee Discount program with over 900+companies
• 13 Paid Holidays/Year Includes paid days off the last week of December
• Sick Leave Bank
• Longevity Pay
• Many opportunities for professional development
Special Instructions to Applicants:&nbsp;To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is&nbsp;not&nbsp;listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.
Pellissippi State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, sexual orientation, gender identity/expression, pregnancy, disability, age (40+), status as a protected veteran, genetic information, or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies concerning all employment and education programs and activities. View the <a href="https://policies.pstcc.edu/?page_id=20" target="_blank">nondiscrimination policy</a>. For questions or concerns, please contact George Underwood at <a href="mailto:gtunderwood@pstcc.edu" target="_blank">gtunderwood@pstcc.edu</a> or 865-539-7354.
If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at&nbsp;<a href="mailto:recruiting@pstcc.edu" target="_blank">recruiting@pstcc.edu</a>.
If you are interested in this position, click on the link to the left to apply.
#mrp


      Surgical Technology Clinical Faculty
    

As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day&nbsp;and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you’ll utilize&nbsp;leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles.<h2>What Will I Do Every Day?</h2><ul><li>Set, confirm and prepare for appointments with customers so they can have a great service experience</li><li>Meet or exceed targeted sales goals &amp; the targeted customer satisfaction index</li><li>Greet customers in a friendly manner when they arrive</li><li>Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives</li><li>Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle</li><li>Produce repair orders for customers, including cost and time estimates, with full transparency</li><li>Communicate frequently with technicians and parts associates to ensure timely completion of work</li><li>Follow up with customers on the status of their vehicle, based on how the customer wants to be informed</li><li>Follow up with customers to ensure satisfaction</li><li>Gain superior product knowledge to effectively help customers</li><li>Provide an exceptional customer experience to drive loyalty</li></ul><h2>&nbsp; What are the requirements for this job?</h2><ul><li>High school diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>Ability to set and achieve targeted goals</li><li>Prior sales experience preferred but not required</li><li>Demonstrated communication, consultative, interpersonal and organizational skills</li><li>The willingness to follow up with customers</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and an acceptable, safe driving record</li></ul><h2>&nbsp; &nbsp; Why should I come work for AutoNation?</h2><ul><li>You want to work for a car dealer that has a strong moral compass and treats all of its associates with respect</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

EXPRESS ADVISOR - AutoNation Chrysler Dodge Jeep Ram N. Fort Worth

As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day&nbsp;and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you’ll utilize&nbsp;leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles.<h2>Position Overview</h2> Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, you’ll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technician’s recommendations to the customer in easy-to-understand language – and suggest up-sell opportunities to keep the customer’s vehicle safe.<h2> What Will I Do Every Day?</h2><ul><li>Set, confirm and prepare for appointments with customers so they can have a great service experience</li><li>Meet or exceed targeted sales goals &amp; the targeted customer satisfaction index</li><li>Greet customers in a friendly manner when they arrive</li><li>Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives</li><li>Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle</li><li>Produce repair orders for customers, including cost and time estimates, with full transparency</li><li>Communicate frequently with technicians and parts associates to ensure timely completion of work</li><li>Follow up with customers on the status of their vehicle, based on how the customer wants to be informed</li><li>Follow up with customers to ensure satisfaction</li><li>Gain superior product knowledge to effectively help customers</li><li>Provide an exceptional customer experience to drive loyalty</li></ul><h2>&nbsp; What are the requirements for this job?</h2><ul><li>High school diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>Ability to set and achieve targeted goals</li><li>Prior sales experience preferred but not required</li><li>Demonstrated communication, consultative, interpersonal and organizational skills</li><li>The willingness to follow up with customers</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and an acceptable, safe driving record</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

SERVICE ADVISOR

Title Senior Case Manager &nbsp; About the Organization Concern Housing is a non-profit agency committed to helping individuals and families to live in the community with dignity and enhanced opportunities through the provision of housing and support services. We are one of the largest housing agencies of this kind in New York State, currently serving approximately 1,300 individuals and families in over 240 locations. Concern offers a variety of housing options with individualized support services designed to support personal growth and independence. Our workplace culture thrives by embracing diversity and rewarding innovative ideas. Diversity at our agency means fostering a workplace in which individual differences are recognized, appreciated, respected and responded to in ways that fully develop and utilize each person's talent and strengths.&nbsp; Position Senior Case Manager &nbsp; Full-Time/Part-Time Full-Time&nbsp; Location Medford, NY&nbsp; Salary $60,000&nbsp; Days/Hours Monday - Friday; 9am - 5pm&nbsp; Description Concern Housing is seeking a Senior Case Manager to be&nbsp;responsible for providing case management services directly to clients.&nbsp; The Senior Case Manager is considered a resource in that they should be familiar with community resources and services to which they may help their clients gain access. The Senior Case Manager also acts as a resource for Supported Housing case managers and supports the Director or Program Coordinator as needed. Duties and Responsibilities:<ul><li>Provide case management services (service planning, medication monitoring, assistance in forming linkages and/or referrals to clinical services, day programs, vocational services and opportunities, community integration, entitlements etc.)</li><li>Provide individual counseling and support services; responsible for all documentation.</li><li>Oversee housing services, including assistance with maintenance issues.</li><li>Provide site visits as needed and directed.</li><li>Perform monthly fire safety inspections.</li><li>Participate in resolution of landlord and lease issues, lease negotiations, monthly billing (non-payment).</li><li>Attend weekly supervision and staff meetings.</li><li>Provide crisis intervention, including on-call cell phone coverage.</li><li>Coordinate the on-call schedule, as needed.</li><li>Perform a quarterly review of Face Sheets to ensure accuracy of the Emergency Binder.</li><li>Assist with orienting new staff to Supported Housing, including:</li><li>Initiate necessary training (Precision Care, SHO procedures, etc.)</li><li>Coordinate initial site visits with case managers</li><li>Monitor the completion of the New Hire Orientation Checklist</li><li>Participate in the Intake process, as scheduling permits.</li><li>Support the admission process for new clients, including working to secure necessary documentation, etc.</li><li>Facilitate case manager meetings, as scheduling permits.</li><li>Remain current with all Agency required compliance documents and trainings.</li><li>Other tasks as assigned by the Director or Program Coordinator.</li></ul> Salary: $60,000&nbsp; Position Requirements Bachelor’s Degree in Psychology, Rehabilitation, Social Work or other related mental health discipline, plus 3 years experience working in a similar setting and/or working with people with mental illnesses.&nbsp; The individual in this position must have good verbal and written communication skills as well as the ability to make sound judgments regarding client care. Concern Housing offers a generous benefit package which includes; Medical Insurance (Agency pays 80% of the premium), Affordable Voluntary Dental and Vision Insurance, Flexible Spending Accounts, Agency Sponsored Retirement Plan, Employee Sponsored 403(b) Retirement Plan, Agency Sponsored Life Insurance Coverage and an Excellent Paid Time Off Package. Concern encourages employee growth, offering Educational Assistance and Scholarship Programs, Licensure Reimbursement and Possible Internship/Clinical Supervision. Referral Bonuses are also available! &nbsp; EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.&nbsp; This position is currently accepting applications. Apply Now

Concern Housing

Senior Case Manager

The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment. Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal. Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.<h2>What are the requirements for this job?</h2><ul><li>High school diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>Drive to set and achieve targeted goals</li><li>Prior sales experience, retail preferred</li><li>Demonstrated communication, consultative, interpersonal and organizational skills</li><li>The willingness to follow up with customers</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and an acceptable, safe driving record</li><li>Why should I come work for AutoNation?</li><li>You want to work for a car dealer that has a strong moral compass and treats all of its associates with respect</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Sales Associate-eCommerce/Retail - AutoNation USA Plano

The Express Service Technician performs vehicle maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-giver for their vehicle safety and reliability.&nbsp; &nbsp;<h2>What are the day-to-day responsibilities?</h2><ul><li>Performing vehicle maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive Customer loyalty.</li><li>Communicating with Parts Department and Service Advisors regularly to effectively manage production and Customer communication.&nbsp;</li><li>Documenting work performed on each vehicle on the repair order.</li><li>Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate.</li><li>Providing an exceptional customer experience to drive loyalty</li></ul><h2>&nbsp; How will I know if I am successful?</h2><ul><li>The performance of a Service Technician is measured by achieving:</li><li>Targeted production</li><li>Targeted sales</li><li>Targeted Customer Satisfaction Index</li></ul><h2>&nbsp; What are the requirements for this job?</h2><ul><li>High School diploma or equivalent</li><li>Experience as an express/quick lube technician is preferred</li><li>Attention to detail</li><li>Ability to follow processes to ensure quality and safety</li><li>Valid in-state driver’s license and have and maintain an acceptable, safe driving record</li></ul><h2>&nbsp; What are the opportunities for career growth?</h2><ul><li>Our Associates have many choices for career growth and development after success in a Service Technician role. &nbsp;Opportunities may include:</li><li>Service Technician</li><li>Service Advisor</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Express Lube Automotive Service Technician

Here at Porsche Plano, the Product Specialist is responsible for delivering comprehensive product information throughout the sales and aftersales processes. Our dealership seeks individuals with creativity to provide “world class” customer-oriented support. We will provide everything else - including the most professional sales and customer-oriented training that is available. &nbsp; The right individual will be a self-starter, with a track record of success in delivering customer satisfaction while maintaining attention to detail.<h2>What are the day-to-day responsibilities?</h2><ul><li>Welcoming customers and listening to their needs</li><li>Using a consultative selling process to match the best vehicle to the Customer needs</li><li>Creating a great vehicle delivery experience for the Customer</li><li>Following up with Customers to ensure satisfaction</li><li>Prospecting through referrals and other creative approaches</li><li>Setting and achieving targeted sales goals</li><li>Gaining superior product knowledge to effectively help Customers</li><li>Transition Customers to the Service Department to support their ownership experience</li><li>Providing an exceptional customer experience to drive loyalty</li></ul><h2>&nbsp; How will I know if I am successful? The performance of a Product Specialist is measured by achieving:</h2><ul><li>Targeted unit sales and gross profit</li><li>Targeted Customer Satisfaction Index</li></ul><h2>&nbsp; What are the requirements for this job?</h2><ul><li>High School diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>Ability to set and achieve targeted goals</li><li>Prior sales experience preferred but not required</li><li>Demonstrated communication and interpersonal skills</li><li>Organization and follow-up skills</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and have and maintain an acceptable, safe driving record</li></ul><h2>&nbsp; What are the opportunities for career growth?</h2>Our Associates have many choices for career growth and development after success in a Product Specialist role.&nbsp; Opportunities may include:<ul><li>Sales Manager</li><li>Financial Services Manager</li><li>Service Advisor</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Product Specialist Porsche Plano

Join our Fleet Team as a Business Development Manager for Fleet Services. This is a full-time opportunity for someone to help shape and grow a dynamic automotive service startup in the quickly growing fleet vertical. You will partner on national and regional fleet accounts with the Director of Fleet Service Sales to develop a customer-focused sales and service strategy. We are looking for a driven leader to help us grow quickly, achieve targets, and collaborate cross-functionally to deliver exceptional service with exceptional customer satisfaction.<h2>WE WILL DEPEND ON THIS PERSON TO:&nbsp;</h2><ul><li>Scale fleet service sales in relevant markets and industries: manage the sales funnel from prospecting and identifying leads and/or taking over pre-qualified leads from the sales development representative team, to presenting service offerings, negotiating terms and conditions and closing the deals&nbsp;</li><li>Understand customers’ service needs and how AutoNation Mobile Service is the most efficient and cost-effective solution. Align service agreements with all relevant fleet staff members and related partners (I.e. fleet management companies, authorized individuals, etc...)&nbsp;</li><li>Attend or closely monitor initial services to ensure a smooth process&nbsp;</li><li>Identify opportunities to optimize performance and maximize satisfaction of new accounts, particularly during the initial phase, working closely with both the customer and internal team members&nbsp;</li><li>Work with Fleet Account Management to transition account, while supporting for retention and overall customer satisfaction&nbsp; &nbsp;</li></ul><h2>YOU SHOULD HAVE:&nbsp;</h2><ul><li>5+ years of sales experience ideally in the automotive or related service industries&nbsp;</li><li>Successful track record in B2B sales&nbsp;</li><li>Relevant relationships in the fleet world&nbsp;</li><li>A consultative sales approach and ability to conduct a needs assessment&nbsp;</li><li>Experience managing a sales funnel; well-versed in Salesforce&nbsp;</li><li>Strong business acumen and drive to meet and exceed sales objectives&nbsp;</li><li>Excellent communication and presentation skills&nbsp;</li><li>Ability to work closely with cross-functional teams to ensure a smooth onboarding process and maintain customer satisfaction</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Mgr, Business Development

Incident Manager The successful candidate will own the change management process in a dedicated role as Change, Problem, and Incident Manager. Supporting CAB, proactive problem management. The Change and Problem Manager will be responsible for overseeing the ITIL-based change management and problem management processes within the organization. This role focuses on driving the successful implementation of changes while minimizing the impact on services, as well as ensuring that root causes of incidents are identified and resolved to prevent recurrence. The individual will work closely with senior stakeholders, project teams, and technical personnel to align IT changes with business objectives and ensure seamless service continuity.Incident Classification &amp; Prioritization Classify and prioritize incidents based on their severity, business impact, and urgency in accordance with predefined SLA (Service Level Agreement) criteria. Work with service desk teams and technical support teams to ensure appropriate categorization and prioritization of incidents. Ensure that high-priority incidents are immediately escalated and addressed to minimize operational impact. Incident Resolution &amp; Coordination Coordinate and collaborate with internal IT teams and external vendors to resolve incidents promptly. Follow established incident management processes and workflows to ensure that all incidents are resolved within agreed timelines and SLAs. Communicate incident status updates to relevant stakeholders, ensuring transparency and clarity throughout the resolution process.Change Management:Lead and coordinate the change management process across multiple IT workstreams, ensuring that changes are properly assessed, approved, and implemented with minimal disruption to services.Conduct Pre CAB and CAB, ensuring that all changes align with the overall portfolio objectives and deliver agreed benefits.Provide oversight of change-related issues, risks, prioritization, and communication, ensuring that all changes are managed in line with ITIL best practices.Work with project management teams to ensure that change initiatives are effectively integrated into the overall project lifecycle.Promote change management best practices across the organization, offering training and guidance to both technical and business teams.Problem Management:Manage the problem management process, ensuring that root causes of incidents are identified, documented, and resolved in a timely manner.Conduct problem reviews and work with relevant teams to implement permanent fixes, reducing the likelihood of recurring incidents.Maintain and update the problem management database, ensuring accurate tracking and reporting of problem resolution activities.Escalate complex issues as necessary, ensuring that they receive appropriate attention and resolution.Post-Incident Reviews Participate in post-incident reviews and analysis meetings to evaluate the effectiveness of incident handling and identify improvements for future incidents. Provide detailed reports on incidents, outlining the causes, impact, resolution, and lessons learned. Tool &amp; System Management Responsible for ServiceNow, including accurate logging, tracking, and reporting of incidents. Assist in the configuration and optimization of incident management systems to streamline workflows and enhance incident handling efficiency. &nbsp;Communication and Escalation:Act as the primary point of contact for change and incident &nbsp;management escalations, ensuring that all incidents &nbsp;are resolved promptly and effectively.Provide regular updates to senior management and stakeholders on the status of change and problem management activities.Facilitate communication between technical teams, project management personnel, and business stakeholders to ensure alignment and transparency.Experience 5+ years of experience in IT support, service desk, or incident management roles.Experience using IT service management (ITSM) tools such as ServiceNow, Remedy, or other incident management platforms. Knowledge of ITIL incident management processes and best practices is highly preferred&nbsp;&nbsp;&nbsp;&nbsp; What skills will you have:<ul><li>Strong knowledge of ServiceNow and its ITSM, and ITOM Modules.</li><li>Strong understanding of ITIL-based change and problem management processes.</li><li>Ability to quickly ramp up in evolving and challenging technical environments.</li><li>Proficiency in using ITSM tools for managing change and problem records.</li><li>Strong problem-solving and analytical skills, with the ability to assess incidents and determine the best course of action.</li><li>Excellent communication skills, both written and verbal, with the ability to communicate effectively with technical teams and business stakeholders.</li><li>Strong organizational skills and attention to detail, with the ability to manage multiple incidents and priorities simultaneously.</li><li>Ability to work under pressure and in a fast-paced environment while maintaining a high level of professionalism.</li><li>Familiarity with monitoring and alerting tools to detect and manage incidents. Certifications ITIL Foundation certification or other relevant certifications in IT service management is preferred.</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. &nbsp;AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

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