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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Global Commercial Services (GCS) is the leading payment card issuer for corporations and small businesses with products and services to help them run and grow their business. Within GCS, the GCS Product Development and Enterprise Solutions team leads product development on a robust portfolio of products and capabilities for our small business and corporate customers. The team also leads product design and research across GCS as well as business development initiatives to support our banking scale.One of the ways GCS advances its agenda is by building best-in-class digital solutions that enhance customer experiences, improve operational efficiency, and drive business growth.How will you make an impact in this role?Our Commercial Digital Acquisition Experiences team is leading a critical transformation within Global Commercial Services (GCS)—creating a next-generation digital ecosystem of streamlined, modern experiences that empower businesses to manage and grow with confidence. This work is central to our strategy of delivering integrated, customer-first solutions, making the team’s role both highly visible and mission critical.As a Senior Associate, Digital Product Management (Fulfillment), you will play a key role in building a best-in-class digital ecosystem that transforms how our commercial customers engage with American Express. You’ll help design and deliver intuitive digital experiences that give businesses actionable spend insights, enhance core digital capabilities across key customer journeys.Your role will manage scrum ceremonies, translate features into user stories, carry work through from development to launch in addition to analyzing effectiveness and finding opportunities based on a product roadmap. The role will partner closely with cross functional teams to ensure efficient prioritization and delivery of the product backlog. A successful candidate will be focused, collaborative, strategic and able to articulate a build strategy through to execution. You’ll influence the roadmap, connect strategy to outcomes, and deliver measurable impact for customers and the business. Key Responsibilities:<ul><li>Support requirement gathering and the creation of agile user stories and acceptance criteria</li><li>Implement scrum team planning and story prioritization of the product backlog</li><li>Partner with Engineering, Design, Product, and Business partners to align priorities and accelerate execution</li><li>Identify and execute opportunities to improve digital efficiency, consistency, and usability across experiences</li><li>Leverage data and user feedback to enhance adoption, optimize usability, and refine digital capabilities</li><li>Foster collaboration, accountability, and a culture of innovation within and across teams</li></ul>Minimum Qualifications:<ul><li>2+ years of experience in product management, platform development, or related roles within financial services or technology</li><li>Proven track record in taking product initiatives from concept to execution, particularly for digital experiences</li><li>Strong ability to collaborate across teams and drive alignment on priorities and execution</li><li>Experience managing multiple priorities while adapting to evolving business needs</li><li>Strong analytical skills with experience using data and research to guide decision-making</li><li>Familiarity with agile methodologies and product development frameworks</li></ul>Preferred Qualifications:<ul><li>Experience in solving complex, highly technical problems with outcomes that are connected to business impact</li><li>Driven, curious and diligent problem solver with a willingness to learn, challenge the status quo and collaborate to make an impact</li><li>Passionate about delivering best-in-class user experiences, working with technology, and being an active contributor to the product culture at American Express</li><li>Bachelor's degree in business, computer science, engineering, or a related field</li></ul>Why Join Us?You’ll join a team shaping one of the most ambitious digital transformations at American Express—reimagining how Middle Market customers interact with our products and services. Your work will have enterprise-wide visibility and tangible business impact.Here, you’ll find the scale of a global brand with the energy and innovation of a startup, and the opportunity to:<ul><li>Build digital experiences that empower businesses with data, insights, and control</li><li>Lead initiatives at the center of our customer engagement strategy</li><li>Collaborate with senior leaders on high-impact, cross-functional initiatives</li><li>Grow your leadership career in a culture that values innovation, accountability, and results</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior Associate - Digital Product Management (Fulfillment)

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you will experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to gain experience new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The Enterprise Data and AI organization unites the data governance, strategy, engineering, and product teams with those responsible for AI engineering, generative AI enablement, and automation product and engineering. This group plays a pivotal role in leveraging data as a core driver of innovation and integrating AI capabilities to transform products, operations, and customer experiences.The EDAI organization also incorporates technology Research &amp; Development and experimentation with emerging capabilities, along with engineering support for Amex Digital Labs. This integration ensures that research breakthroughs seamlessly translate into business impact.Enterprise Data Management &amp; Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.The Senior Manager of Data Concern Reporting &amp; Management plays a critical role in supporting the execution of the enterprise data incident concern management framework. Reporting to the Director, this role is responsible for leading a team focused on the identification, documentation, analysis, and resolution of data &nbsp;concerns across the organization. The Senior Manager will work closely with data owners, risk and compliance partners, and other stakeholders to ensure timely and effective management of data risks, while maintaining high standards for quality and governance.Key responsibilities include:<ul><li>Facilitate the intake, triage, and documentation of data concerns, ensuring accurate classification and tracking in the enterprise system of record.</li><li>Oversee root cause analysis to determine underlying causes of data-related incidents concerns and identify accountable parties.</li><li>Monitor open data concerns to ensure appropriate corrective actions are implemented, progress is tracked, and concerns are escalated as needed.</li><li>Support the development and ongoing refinement of the data concern taxonomy, including proper alignment to data lifecycle phases and risk categories.</li><li>Produce reports, dashboards, and insights for senior Risk Committees, on data concern trends and root causes using data visualization and analytics tools.</li><li>Produce reports, dashboards, and insights spanning various data management activities.</li><li>Partner with business and technical stakeholders across lines of business to communicate expectations and promote adherence to the data concern management process.</li><li>Provide support for training, communications and change management related to data concerns.</li><li>Collaborate with risk, compliance, and audit partners to support reviews, exams, and other oversight activities.</li><li>Contribute to continuous improvement efforts, including process enhancements, automation, and standardization of reporting and documentation practices.</li><li>Collaborate with Technology partners to integrate data from identified sources into reporting systems, define tool requirements, and perform User Acceptance Testing for deployed changes.&nbsp;</li><li>Conduct report validation to ensure accuracy and completeness of metrics and supporting details.</li><li>Work with business partners to identify and document root cause / impact of KRIs/KPIs.</li></ul>Qualifications:<ul><li>Minimum of 8 years of experience in data governance, data management, incident management, risk management, data reporting analysis or a related function, preferably within the financial services industry.</li><li>Strong understanding of incident or issue management processes, including root cause analysis, remediation tracking, and closure validation.</li><li>Familiarity with data governance frameworks and risk taxonomies.</li><li>Experience with tools such as ServiceNow, Tableau, Power BI, Alteryx, or equivalent required.</li><li>Basic understanding of Agile methodology and delivery concepts.</li><li>Demonstrated ability to manage multiple priorities and deliver results in a deadline-driven environment.</li><li>Excellent written and verbal communication skills with the ability to present information clearly to technical and non-technical stakeholders.</li><li>Experience leading or mentoring team members and working in a cross-functional, collaborative environment.</li><li>Excellent communication skills with a demonstrated ability to articulate complex concepts in a manner consumable by a broad stakeholder base, including a senior executive audience.</li><li>The ability to bring structure to ambiguity and thrive in an unstructured, fast paced dynamic environment. </li></ul>GuardianSalary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Data Concern Reporting & Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Technologies is seeking a Senior Engineer with advanced skills in Generative AI and Data Engineering to join our Production Management tooling team. Our mission is to transform how critical platforms are supported by embedding AI-first solutions into event management and system reliability. We are looking for highly motivated, creative problem solvers who are excited to design and implement innovative AI tools that address complex business challenges at scale.Key Responsibilities:<ul><li>Mentors junior AI Engineers and cross-functional team of colleagues, fostering a culture of excellence and innovation</li><li>Provides guidance and support to junior engineers, fostering professional growth and development within the team</li><li>Directs the design, development, testing, and deployment of applications and systems</li><li>Oversees a variety of tasks, platforms, and technologies to meet evolving requirements</li><li>Design and develop Generative AI applications, including RAG pipelines, agentic workflows, and Model Context Protocol (MCP) integrations.</li><li>Collaborate with data owners to build data pipelines, feature engineering processes, and context enrichment strategies that optimize AI-enabled solutions.</li><li>Prototype and deliver production-ready tools leveraging LLMs, embeddings, vector databases, and orchestration frameworks.</li><li>Translate business and operational challenges into AI-first solutions with a product mindset, ensuring they deliver measurable improvements in system reliability, incident response, and user experience.</li><li>Ensure production-ready deployments include appropriate logging, monitoring, and runbooks, maintaining operational excellence alongside innovation.</li><li>Partner with multiple teams across the enterprise to identify, prioritize, and deliver product-driven GenAI opportunities that improve platforms, tooling, and processes.</li><li>Monitors AI performance and implements improvements to optimize functionality</li><li>Analyzes technical challenges and provides innovative solutions to enhance quality and efficiency</li><li>Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives</li></ul>Minimum Qualifications:<ul><li>Experience developing agentic AI applications and integrating multi-step reasoning into enterprise workflows.</li><li>Strong grounding in data science techniques, including experimentation, model evaluation, and applied statistical methods.</li><li>Exposure to observability and monitoring tools such as Splunk, Grafana, Dynatrace, and ELK.</li><li>Hands-on experience with LLM frameworks (LangChain, LangGraph, or similar) and RAG architectures.</li><li>Strong programming skills in Python (preferred) and/or Go, with proven ability to build both prototypes and production applications.</li><li>Solid understanding of data engineering principles, including ETL pipelines, structured/unstructured data management, and vector databases.</li><li>Experience with machine learning frameworks such as PyTorch, TensorFlow, and Hugging Face.</li><li>Bachelor’s degree in Computer Science, Computer Engineering, Data Science, and/or comparable experience; advanced degree preferred</li></ul>Preferred Qualifications:<ul><li>5 – 7 years technical engineering and development experience or a related job</li><li>Experience developing agentic AI applications and integrating multi-step reasoning into enterprise workflows.</li><li>Experience in automation testing and documentation (i.e. automated, functional, and performance)</li><li>Strong grounding in data science techniques, including experimentation, model evaluation, and applied statistical methods.</li><li>Familiarity with APIs, microservices, and web technologies (React, NodeJS, SQL) to deliver end-to-end solutions.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Senior AI Engineer I

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The Enterprise Data and AI organization unites the data governance, strategy, engineering, and product teams with those responsible for AI engineering, generative AI enablement, and automation product and engineering. This group plays a pivotal role in leveraging data as a core driver of innovation and integrating AI capabilities to transform products, operations, and customer experiences.The EDAI organization also incorporates technology Research &amp; Development and experimentation with emerging capabilities, along with engineering support for Amex Digital Labs. This integration ensures that research breakthroughs seamlessly translate into business impact.Enterprise Data Management &amp; Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.The Director of Data Concern Reporting &amp; Management will lead a team responsible for executing and enhancing the firm’s enterprise-wide data issue and data concern management framework. Reporting to the Vice President, this role will focus on the effective identification, documentation, remediation, and reporting of data-related issues and concerns across the organization. The Director will ensure alignment with policies and enterprise risk standards while fostering cross-functional collaboration and driving operational excellence.&nbsp;Key responsibilities include: &nbsp;<ul><li>Lead a team responsible for the day-to-day operations of the data concern management program, ensuring adherence to established standards, procedures, and SLAs.&nbsp;</li><li>Oversee the identification, documentation, and root cause analysis of data concerns across the data lifecycle.&nbsp;</li><li>Manage and maintain a detailed taxonomy of data concerns, ensuring appropriate mapping to risk categories and data lifecycle stages.&nbsp;</li><li>Monitor the status and resolution of data incidents, ensuring effective remediation actions and timely closure in coordination with accountable stakeholders.&nbsp;</li><li>Partner with business unit data offices, risk, compliance, and audit teams to support transparent issue tracking and resolution.&nbsp;</li><li>Contribute to the definition and refinement of key performance indicators (KPIs), key risk indicators (KRIs), and reporting metrics across data management activities.&nbsp;</li><li>Support the automation and enhancement of incident reporting through use of BI tools such as Tableau, Power BI, or similar platforms.&nbsp;</li><li>Review and challenge the quality and completeness of corrective action plans for high-risk data incidents.&nbsp;</li><li>Produce reports, dashboards, and insights for senior Risk Committees, on data concern trends and root causes using data visualization and analytics tools.</li><li>Collaborate with business partners to identify and document root cause / impact of KRIs/KPIs.</li><li>Coach and develop team members, foster a high-performance culture and ensure professional growth within the team.&nbsp;</li></ul>Qualifications:&nbsp;<ul><li>Minimum of 10+ years of experience in data governance, data management, incident management, risk management, data reporting analysis or a related function, preferably within the financial services industry.</li><li>Demonstrated expertise in operationalizing incident management programs or similar risk functions.&nbsp;</li><li>Working knowledge of data governance and compliance frameworks, including their application to large, complex organizations.&nbsp;</li><li>Experience with tools such as ServiceNow, Tableau, Power BI, Alteryx, or equivalent required.&nbsp;</li><li>Strong analytical skills and attention to detail, with a demonstrated ability to manage multiple concurrent priorities.&nbsp;</li><li>Proven experience leading high-performing teams and driving results through collaboration and accountability.&nbsp;</li><li>Excellent verbal and written communication skills, with the ability to engage and influence stakeholders at multiple levels.&nbsp;</li><li>Excellent communication skills with a demonstrated ability to articulate complex concepts in a manner consumable by a broad stakeholder base, including a senior executive audience.&nbsp;</li><li>The ability to bring structure to ambiguity and thrive in an unstructured, fast paced dynamic environment.&nbsp;</li></ul>GuardianSalary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director - Data Concern Reporting & Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Global Merchant &amp; Network Pricing (GMNP) team is responsible for the single largest source of revenue for American Express: merchant discount revenue. The team works closely with multiple business partners to determine pricing structures that encourage merchant acceptance of American Express, while striving to improve coverage and merchant satisfaction. Ultimately, the team drives merchant revenue and profit growth through customer-centric pricing principles, flexible pricing architecture, and innovative pricing solutions.The Analyst in Merchant Acquisition (MA) &amp;Regional &amp; Centralized Client Group (RCCG) is responsible for developing actionable insights and analytics to support Merchant Acceptance growth by developing pricing proposals for new merchant acquisitions and managing intro fund requests end-to-end. The role will also own Exception Pricing Process for Industry Code changes and provide support for ad hoc projects.This is an excellent opportunity for an individual to gain deep knowledge of the merchant business, as well as exposure to and insight from Leadership across the Blue Box. They should be a dynamic individual who is eager to learn Merchant Pricing and can work closely with partners and leaders and has the right ambition to drive change.Responsibilities:<ul><li>Build clear, data-driven pricing proposals and recommend rate structures for Merchant Acquisition initiatives, leveraging internal and external data, competitive intelligence, and industry research to inform pricing strategies and maintain pricing integrity.</li><li>Process Intro Funds requests end‑to‑end: validate eligibility, prepare decision memos/term sheets, obtain required approvals, and ensure documentation aligns to the published Pricing Policy, SOP and governance standards.</li><li>Own the Exception Pricing workflow when pricing updates stem from Industry Code changes or control remediation. Prepare EP templates, reconcile volumes/rates, and drive timely approvals so partner teams can execute updates/refunds.</li><li>Build strong working relationships with MASE and RCCG Client Management teams; act as the pricing point‑of‑contact to align priorities and close actions ahead of merchant meetings.</li></ul>Minimum Qualifications:<ul><li>0–3 years experience in analytics, finance, consulting, or strategy (payments/merchant ecosystem a plus).</li><li>Strong analytical toolkit: Excel (modeling &amp; sensitivity analysis), comfort with large datasets; SQL/Python a plus.</li><li>Structured communicator with executive presence; can translate analysis into crisp recommendations.</li><li>High ownership and bias for action in a fast‑paced environment; comfortable with ambiguity and multi‑partner workflows.</li><li>Relationship builder who collaborates across Pricing, Merchant Acquisition, Client Management (RCCG), Operations, and risk/compliance partners</li><li>Self-starter who excels in a fast-paced, dynamic environment that places a premium on driving results</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Analyst - Pricing

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes. The U.S. Small Business and Middle Market segment is the largest GCS customer segment with strong growth momentum and remains a key area of investment and focus.The Middle Market Demand Generation team sits within Managed Marketing &amp; Prospect in GCS. The team is essential to the U.S. SME Sales &amp; Marketing engine, warming and delivering high-intent leads to create new customer relationships.The Senior Analyst, Corporate Program Paid Search supports the execution and optimization of Paid Search for U.S. Corporate Card prospects. The role focuses on day-to-day channel excellence, pacing, reporting, and QA in partnership with our search agency and reports to the Senior Manager, Corporate Program Paid SearchKey Responsibilities:<ul><li>Manage day-to-day campaign execution with the search agency, including trafficking requests, pacing and budget monitoring, auction insights, and quality assurance</li><li>Prepare weekly and monthly reporting at the copy, ad group, and keyword levels; maintain dashboards and connect channel performance to lead and digital conversion data</li><li>Develop and refresh ad copy, sitelinks, and extensions in partnership with Creative Strategy and agencies; shepherd assets through development and Compliance with support from a Marketing Operations Analyst (as applicable)</li><li>Execute structured tests across copy, extensions, audiences, bidding, match types, and landing experiences, document hypotheses, results, and recommendations</li><li>Partner with the Corporate Card Prospect Site team and Demand Generation to align landing pages, forms, and on-site guidance with campaign intent</li><li>Handle routine agency coordination, task trackers, SLAs, and campaign hygiene including negatives, query mapping, and governance</li><li>Share insights with Organic Search partners to support a Total Search strategy and readiness for evolving discovery environments</li><li>Stay current on platform, policy, and marketplace changes; bring an external perspective to optimizations</li><li>Ensure brand standards and compliance requirements are met across all deliverables; maintain organized documentation</li></ul>Qualifications:<ul><li>2+ years of ands-on Paid Search experience; B2B experience preferred</li><li>Proven ability to manage pacing, budgets, and optimizations in partnership with an agency and internal teams</li><li>Strong analysis and reporting skills with the ability to translate findings into clear, actionable recommendations</li><li>Experience preparing creative briefs and feedback and moving assets through development and Compliance review</li><li>Effective collaborator with agencies and cross-functional partners including Site, Demand Generation, and Creative Strategy</li><li>Excellent organization, attention to detail, and project management; ability to manage multiple initiatives simultaneously</li><li>Familiarity with enterprise analytics and workflow tools and basic tagging and measurement requirements</li><li>Experience using AI-assisted tools for copy development and analysis is a plus</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Analyst - Corporate Program Paid Search

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?American Express is on a mission to provide the world’s best customer experience every day. Rooted in this vision is the work of the Technology Risk &amp; Information Security organization, empowering the company to deliver superior service through trust, security, and safety. Our culture is centered around passion, curiosity, and courage, enabling you to innovate and evolve a Fortune 100 company. You can help us achieve this mission! Are you ready to protect one of the most admired brands from today’s, and tomorrow’s advanced threats?American Express seeks to recruit a passionate, and experienced security analyst for its security operations &amp; incident response team. This is a hands-on, technical role performing incident response activity ranging from pre-incident (preparation), active incident, to post incident. You will be a key technical resource in conducting investigations, performing analysis, identifying TTPs, building the attack narrative, and taking response actions. You are a motivated professional that will assist with people, processes, and technology that empowers the team to investigate sophisticated threats. This role requires critical thinking, innovative problem solving, leading analysis, and effective communications.&nbsp;Responsibilities<ul><li>Perform triage and analysis for cyber security events across multiple platforms using data across diverse sources (e.g., firewalls, EDR, IDS/IPS, identity, application logs).</li><li>Recognize attacker tactics, techniques, and procedures as well as Indicators of Compromise (IOCs) / Indicators of Attack (IOAs) that can be applied to current and future investigations.</li><li>Investigate and respond to cyber security incidents, supporting all stages of the incident lifecycle including identification, containment, eradication, and recovery efforts.</li><li>Contribute to team projects, process improvement, and development of new capabilities.</li><li>Curate a world class security operations and incident response team with a relentless focus on innovation and continuous improvement.</li><li>Assess and develop incident response best practices to help mature the overall security operations of the organization.</li><li>Make recommendations for improving enterprise risk posture based on individual research and technical expertise.</li><li>Stay current on industry trends, attack techniques, mitigation techniques, and security technologies.&nbsp;</li><li>Produce high-quality written and verbal reports, recommendations, and actions.</li></ul>Minimum Qualifications<ul><li>1-3 years of experience in information security</li><li>Solid foundation of network and application protocols and concepts (tcp, ip, dns, http, dhcp, etc).</li><li>Experience with various network and/or host-based security tools to detect and respond to security events.</li><li>Experience with log analysis using SIEM/SOAR platforms.</li><li>Theoretical and practical security knowledge and investigation experience with Mac, Linux, and Windows operating systems, as well as cloud environments.</li><li>Theoretical and practical knowledge in Incident Response lifecycles</li></ul><ul><li>Strong analytical, documentation, and communication skills.</li><li>Applicable certifications such as Security+, CySA+, GSEC, GCIH, GCIA, CEH, CISSP</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Associate - CyberOps & Assurance (Incident Response)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Day to day responsibilities include, but are not limited to:Client Relationship Management:<ul><li>Leverage strong interpersonal skills to foster deep client relationships, build trust, and manage the day-to-day client requests with internal teams</li><li>Cultivate new and existing relationships to drive business where relevant</li><li>Serve as the primary point of OnBrand contact for a given group of Marketers / Product Managers in their respective Business Unit portfolio.</li><li>Understand client objectives, goals, and target audience to develop effective digital marketing strategies.</li></ul>Digital Strategy Development:<ul><li>Collaborate with creative strategy, UX/UI and other key cross-functional teams to develop comprehensive digital marketing strategies aligned with client objectives.</li><li>Conduct market research, competitive analysis, and audience insights to inform digital campaign planning and optimization.</li><li>Identify key performance indicators (KPIs) and establish measurement frameworks to evaluate campaign success.</li></ul>Campaign Management:<ul><li>Collaborate with project management and creative to oversee the creation and implementation of compelling digital content, including ad copy, visuals, landing pages, and user experiences.</li><li>Collaborate with the analytics and insights teams to lead the planning, execution, and optimization of digital marketing campaigns across various platforms such as landing pages, display advertising, email marketing and social media.</li></ul>Team Collaboration:<ul><li>Collaborate with internal and external teams, including creative, media planning, and analytics, to ensure the seamless execution and of digital campaigns and post campaign analysis to optimize performance, and maximize ROI of digital campaigns.</li><li>Provide guidance and support to direct report(s) and project management to ensure deliverables are met and projects are executed successfully.</li><li>Foster a positive and collaborative work environment, promoting knowledge sharing and professional development.</li></ul>Industry Expertise:<ul><li>Stay up to date with the latest digital marketing trends, technologies, and best practices.</li><li>Share industry insights and thought leadership with clients and internal teams, advising on emerging opportunities and strategies.&nbsp;</li></ul>&nbsp;Qualifications:<ul><li>5+ years in account management at a leading digital creative agency or in-house brand with a proven track record of leading clients and managing direct reports</li><li>Demonstrated experience in managing client relationships and delivering excellent customer service.</li><li>Analytical mindset with the ability to interpret data, draw insights, and make data-driven decisions.</li><li>Strong understanding of digital marketing channels, including social media, programmatic advertising, email marketing, and content marketing.</li><li>Strong interpersonal and communication skills</li><li>Experience with briefing, creation, and production process of assets for multichannel campaigns</li><li>Familiarity with comScore, CRM tools, and other analytics or competitive intelligence tools</li><li>Ability to work with a daily Project Management tool (e.g., Workfront)</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Sr. Digital Account Manager- OnBrand

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&amp;L) enterprises. The GCS team enables businesses globally to pay for and finance what they need to grow their businesses through a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing.The Sales Enablement, Pricing, &amp; Transformation (SPT) team is the business analytics and decisioning arm of Global Commercial Services (GCS) responsible for studying business performance and uncovering useful insights to architect GCS growth and strengthen the culture of compliance and control.The Senior Manager, Performance &amp; Insights will focus on partnering with the U.S SME (Small &amp; Medium Enterprise) Field Sales organization. They will be a key thought partner to the Field Sales Leadership team in ensuring broader team’s ability to achieve sustainable profitable growth in a compliant way. The Senior Manager will also play a key role in identifying, optimizing, and implementing channel integration initiatives across US SME. They will work very closely with several cross-functional partners including Operational Excellence, U.S. SME Commercial Effectiveness &amp; Governance, Finance, SABE and other supporting teams.The ideal candidate has familiarity with sales and account development teams and will coordinate across key partners to ensure there is alignment and collaboration on strategic priorities. They will possess thought leadership, critical thinking, communication, and organizational skills, and will have a proven record of excellence operating independently and within a hard-working team environment.How will you make an impact in this role?&nbsp;<ul><li>Thought Leadership: Focus on strategic thought leadership, including managing Sales teams portfolio strategy, goal setting methodology, incentive strategy, rules of engagement (ROE), and assess effectiveness against business objectives</li><li>Multi-Disciplinary Leadership:&nbsp;Ability to lead multiple and sophisticated work streams, and to work across departmental boundaries and deliver a diverse set of initiatives that result in impactful outcomes</li><li>Superb Communicator:&nbsp;Ability to drive alignment among stakeholders and key partners; Ability to write compelling messages addressed to various audiences/levels within the organization</li><li>Stakeholder Management: Build strong relationships with US SME Field Sales teams to understand business objectives and challenges in order to become a trusted partner</li><li>Strong Analytical Skills:&nbsp;Apply analytical thinking to diagnose business needs and to establish analytical hypothesis and solutions; Have working knowledge of Excel and SQL encompassing data manipulation and financial modeling techniques</li><li>Strategic Mentality:&nbsp;Self-motivated individual who can problem-solve and think critically, to develop concrete insights backed by data and analytics; Find opportunities to strengthen business performance</li><li>Results Driven:&nbsp;High level of accountability and ability to address ambiguous challenges; adaptable to evolving priorities and rapid change</li><li>Outside the Box Thinking:&nbsp;Challenge status quo, innovate, and harbor strong curiosity</li></ul>Minimum Qualifications:<ul><li>Self-starter who thrives in an evolving, dynamic environment, and keen to solve ambiguous / open-ended business challenges</li><li>Strategic Thinking:&nbsp; Ability to adopt a broad perspective and link business strategies to specific initiatives. Strong grasp of the Commercial business and Field Sales organization. Excellent analytical and problem-solving skills</li><li>Customer Management:&nbsp;&nbsp;Pro-actively anticipate customer needs and deliver on the promise. Ability to cultivate relationships and partner with multiple collaborators, with superb interpersonal skills</li><li>Results Oriented: Proven ability to work independently, prioritize tasks, and deliver results in a fast paced and highly matrixed environment.</li><li>Data Analytics: Ability to extract and organize complex datasets; ability to address performance issues and to manipulate both structured and unstructured data</li><li>Communication and Documentation: Advanced knowledge of Microsoft Office Suite (Excel pivots and macros, PowerPoint deck development, Word documentation)</li><li>Strong work ethic with a will-to-win attitude!</li><li>3+ years of relevant work experience</li><li>Bachelor's degree in business, quantitative analysis or related fields</li></ul>Preferred Qualifications:<ul><li>Proficiency in SQL, Python, Tableau and other analytical tools</li><li>Experience with statistical analysis</li><li>Master's Degree in a quantitative discipline</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Senior Manager - Sales Analytics & Strategic Planning

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Global Merchant and Network Services (GMNS) Pricing team is responsible for the single largest source of American Express’ revenue: Merchant Discount Revenue. The team works closely with multiple business partners to determine the ideal pricing structure to encourage merchant acceptance of American Express, while striving to improve coverage and merchant satisfaction. Ultimately, we drive GMNS revenue and profit growth through customer-centric pricing principles, more flexible pricing architecture and innovative pricing solutions.The Planning &amp; Insights – Pricing team analyzes discount rate (DR) trends across global markets to uncover key drivers behind DR performance and develop clear perspectives on how the DR is evolving. The team transforms these perspectives into forward-looking analytics by leading and executing five major DR forecasts, projecting results across a 1-3 year horizon.The Manager, Planning &amp; Insights – Pricing, is responsible for leading the global DR forecasts, partnering closely with regional specialists across the U.S., EMEA, APAC, LAC and Canada to understand local dynamics and develop a cohesive narrative that connects regional insights to overall global DR performance. This role offers a unique opportunity to partner with global pricing teams, craft the narrative surrounding the organization’s largest revenue stream, and drive impact across multiple businesses and segments.This is an excellent opportunity for an individual to gain knowledge of the payments industry, as well as exposure to and insight from senior leaders across American Express. The Manager should be a dynamic individual who can partner closely with senior leaders and has the right ambition to drive change.Job Responsibilities:<ul><li>Lead creation of executive-level (e.g. Exec. Committee, Board of Directors) materials highlighting Discount Rate (DR) performance and key business drivers</li><li>Partner with regional Pricing teams to drive and execute strategic initiatives related to DR planning</li><li>Build and refine complex analytical models to generate actionable insights into DR performance trends</li><li>Become a subject matter expert for a specialized region, developing deep knowledge of local dynamics, DR performance drivers, and emerging trends while maintaining a point of view on the headline trends impacting DR Globally</li><li>Collaborate with Controllership, Finance, and Technology partners to evaluate merchant-level data across data sources, and General Ledger entries, establishing a holistic understanding of discount rate drivers</li><li>Leverage advanced data mining expertise (SQL, Lumi) to extract, analyze, and translate data into meaningful insights on merchant-level mix and performance</li><li>Oversee global TM1 automation initiatives, ensuring process efficiency and data integrity</li></ul>Qualifications:<ul><li>4+ years’ experience in pricing, investment banking, corporate finance, strategic finance, or other finance related roles is desired</li><li>Bachelor’s degree required. MBA/Graduate degree or focus on Finance/Accounting/Business is a plus</li><li>Strong aptitude for analytics; demonstrated ability to develop sophisticated financial models and draw value-added insights from large amounts of financial data</li><li>Success in quantitative data analysis methods and data mining</li><li>Strong attention to detail</li><li>High proficiency with Excel and PowerPoint is required</li><li>SQL and/or SAS data querying is highly preferred</li><li>Strong relationship management and collaboration skills, with the ability to navigate competing priorities and align teams toward shared objectives</li><li>Excellent communication skills – both written and oral - with experience leading discussions with senior leaders where decisions need to be made based on the facts presented</li><li>Self-starter who excels in a fast-paced, dynamic environment that places a premium on driving results</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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