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<h4>Description</h4>Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a AI/ML Engineer to work in Jersey City, NJ!As a Cloud Engineer within the Enterprise Data Science Platform team, you will create frameworks to support large-scale ML infrastructure and pipelines, including tools for the containerization and deployment of ML models. Collaborating with Data Scientists, you will develop sophisticated analytics and machine learning platforms to enable the prediction and optimization of models. You will extend existing ML platforms for scaling model training and deployment, and partner with various business and engineering teams to drive the adoption and integration of model outputs. This role is critical in maximizing Data Science to deliver exceptional customer experiences in financial services.<h4>The Team</h4>The enterprise data science platform (part of the Fidelity Data Architecture team in the Enterprise Technology BU) is focused on delivering AI/ML solutions for the organization. As part of this team, you will be responsible for building advanced cloud and software solutions in collaboration with Data Scientists to support packaging, deployment, and scaling of AI/ML Models in production.<h4>The Expertise You Have</h4><ul><li>Has Bachelor’s or Master’s Degree or equivalent experience in a technology related field (e.g. Computer Science, Engineering, etc.).</li><li>Proficiency in Python software development with strong experience in its ML ecosystem (numpy, pandas, sklearn, tensorflow, etc.), along with solid skills in Linux scripting. Ability to design and implement software using both object-oriented and functional programming paradigms. Basic knowledge of Java and Groovy is a plus.</li><li>Proven experience in building cloud-native applications using a range of AWS services, including but not limited to SageMaker AI, Bedrock, S3, CloudFormation (CFT), SNS, SQS, Lambda, AWS Batch, Step Functions, EventBridge, and CloudWatch. Familiarity with both Azure Cognitive Services, particularly for deploying OpenAI models, and Google Compute Vertex is beneficial.</li><li>Strong experience with CI/CD tools, particularly Jenkins, for automating and streamlining the software development pipeline. Proficient in using version control systems like Git for effective code management and collaboration. Hands-on experience with containerization technologies such as Docker for building and deploying applications. Expertise in infrastructure as code (IaC) services, including AWS CloudFormation and tools like Terraform or OpenTofu, for managing and provisioning cloud resources</li><li>Extensive experience working with machine learning models with respect to deployment, inference, tuning, and measurement required.</li><li>Strong knowledge of developing highly scalable distributed systems using Open-source technologies.</li><li>5+ years of proven experience in developing and implementing Python-based cloud applications and/or machine learning solutions.</li><li>Solid experience in Agile methodologies (Kanban and SCRUM).</li></ul><h4>The Skills You Bring</h4><ul><li>You have strong technical design and analysis skills.</li><li>You the ability to deal with ambiguity and work in fast paced environment.</li><li>Your experience supporting critical applications.</li><li>You are familiar with applied data science methods, feature engineering and machine learning algorithms.</li><li>Your Data wrangling experience with structured, semi-structure and unstructured data.</li><li>Your experience building ML infrastructure, with a strong focus on software engineering.</li><li>You have excellent communication skills, both through written and verbal channels.</li><li>You have excellent collaboration skills to work with multiple teams in the organization.</li><li>Your ability to understand and adapt to changing business priorities and technology advancements in a Data Science and Big data ecosystem.</li></ul><h4>The Value You Deliver</h4><ul><li>Partner with Data Scientists and to help use the foundational platform upon which models can be built and trained.</li><li>Operationalize ML Models at scale (e.g. Serve predictions on tens of millions of customers).</li><li>Exploring new technology trends and maximizing them to simplify our data and ML ecosystem.</li><li>Designing &amp; developing a feature generation &amp; store framework that promotes sharing of data/features among different ML models.</li><li>Build tools to help detect shifts in data/features used by ML models to help identify issues in advance of deteriorating prediction quality, monitoring the uncertainty of model outputs, automating prediction explanation for model diagnostics.</li><li>Driving Innovation and implementing solutions with future thinking.</li><li>Guiding teams to improve development agility and productivity.</li><li>Resolving technical roadblocks and mitigating potential risks.</li><li>Delivering system automation</li></ul> The hourly pay rate range for this position is $65-70 per hour.Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Fidelity TalentSource

AI/ML Engineer

<h4>Description</h4><h4>Brokerage Operations Representative</h4> Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Brokerage Operations Representative to work in Jersey City, NJ. The hours of operation for this role is 8:30 AM ET - 5:30 PM ET. The hourly pay rate range for this position is $25.00 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. How Your Work Impacts the Organization The OSG Treasury provides cash management and banking products, operations, and advisory services in support of the various lines of business within Fidelity Institutional (FI). FI provides products, solutions and services to banks, broker/dealers, registered investment advisors, family offices and other financial intermediaries to meet their brokerage, operations, risk, and technology needs. The Expertise We’re Looking For<ul><li>Bachelor’s degree or equivalent work experience </li><li>Treasury/Banking operations and customer service experience </li></ul>The Purpose of Your Role As a Brokerage Operations Representative you will work in Fidelity’s Operations and Services Group (OSG), within the Treasury Department, the Banking Services division which supports timely and accurate Money Movement-related transaction processing while adhering to policy, procedures, and regulatory guidelines. The Skills You Bring<ul><li>Working knowledge of industry recognized reconciliation applications </li><li>Strong written, verbal, and interpersonal communication skills </li><li>Ability to work independently and in a team setting </li><li>Strong time management skills </li><li>Proficient with Microsoft Office applications </li><li>Ability to work overtime, if needed </li></ul>The Value You Deliver<ul><li>Review and resolves incoming Bill Payment inquires and claims in a timely manner </li><li>Provide back-office support including check writing and ACH direct deposit exception processing </li><li>Print and reconcile Check Disbursements for mailing </li><li>Produce and distribute accurate monthly metrics for Banking Service department </li><li>Build and manage relationships with internal and external business partners </li><li>Deliver best in class customer service to our external clients </li></ul>Dynamic Working Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

Brokerage Operations Representative

EILEEN FISHER creates simple, timeless shapes designed to work together effortlessly, season after season. We make our clothes to last—and then take them back to be reworn again or remade into entirely new designs. We believe in the fundamental potential of every person—our employees, our customers and those who make our clothes—and are committed to creating conditions that empower people. It’s all part of our commitment to doing business in a way that helps build a better industry. And a better future. Our clothes are sold at over 65 EILEEN FISHER retail stores, and 1,000 department and specialty stores internationally, as well as 2 RENEW stores, which feature gently worn and remade designs from our take-back program. EILEEN FISHER is one of the largest women’s fashion companies to be a certified B Corporation, which means we voluntarily meet high criteria for social and environmental performance, accountability and transparency.Position Summary:As an Eileen Fisher Store Leader, you will drive, and participate in all activities that support achieving store business objectives, while creating an unsurpassed service culture.&nbsp; As a Merchant, you will perform with high integrity in business strategy, people growth and development, and operational excellence. You will be a dynamic and inspiring leader who fosters strong internal and external relationship building skills.&nbsp; As a Leader, you will emulate the brand as an Eileen Fisher Ambassador by embracing the values, purpose and strategic objectives of the company.Business, Strategy and Vision<ul><li>Develop and implement business strategy, supporting collaboratively with the District Leader to enhance sales and sustainable business growth.</li></ul><ul><li>Drive and maximize key performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and achieving profitably.</li><li>Demonstrate sales leadership by playing an active role on the sales floor through customer engagement, ensuring the highest level of customer service is provided.</li><li>Manage and support stock levels through direct communication with key business partners to maximize full price selling, maintaining a high sell through, as well as alignment with new deliveries.</li><li>Train and communicate current product knowledge to all associates to ensure the team is fully educated on the brand and seasonal strategy by partnering with the appropriate internal DTC teams for product support.</li><li>Lead the team to consistently establish relationships and promote local events through continuous networking.</li><li>Manage to staffing budget and allocate staff resources and scheduling to effectively drive sales, ensuring excellent customer experience and profitability.</li><li>Lead annual compensation process in conjunction with District Leader.</li><li>Possess openness to experience our product, stylishly wardrobing self and customers.</li><li>Proactively follow industry news and be aware of business trends and key competitors in the market.</li></ul>Key Accountabilities:Leadership and People Development<ul><li>Attract, recruit, and retain a high performing team. Build a talent pipeline through networking.</li><li>Ensure a consistent and branded onboarding experience for all new hires.</li><li>Foster teams’ growth and development though the Development Dialogue process in addition to providing regular constructive and timely feedback.</li><li>Conduct coaching sessions with store team to review performance; identify and create action plans as needed.</li><li>Partner with District Leader on challenging employee relations issues to ensure effective resolution.</li><li>Mentor and develop Assistant Store Leader, providing opportunities to learn and practice all aspects of leading the team and business.</li><li>Empower Assistant Store Leader to support in decision making process and development of employees.</li><li>Display a strong commitment to self- development and growth.</li></ul>Client Engagement<ul><li>Achieve business objectives by creating and utilizing a strategy to retain and attract potential clients, maximizing CRM technology.</li><li>Ensure accurate customer data is captured for the purpose of building relationships to personalize future client development opportunities.</li><li>Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company sponsored events.</li><li>Awareness of all of our digital channels.</li></ul>Operational Excellence&nbsp;<ul><li>Analyze store performance and report current business trends to cover all aspects of the business.</li><li>Collaborate with P&amp;C Partners (HR/OD), Payroll and Store Operations while adhering to and following all company policies and procedures.</li><li>Participate in annual Loss Prevention audit and ensure inventory integrity with shrinkage to meet company target.&nbsp;&nbsp;</li><li>Accountable for accurate inventory flow.&nbsp;&nbsp;</li><li>Responsible for maintaining store merchandising, visual standards and presentation.</li><li>Performs other related duties and assignments as required.</li></ul>Benefits:<ul><li>Monthly Store Bonus Incentives</li><li>Annual Company Bonus Plan</li><li>Employee Stock Ownership Plan</li><li>401(K)</li><li>Paid Time Off</li><li>Comprehensive Health Insurance for full-time employees (medical, dental, life ins, etc.)</li><li>Wellness Reimbursement Program (education, PTO related expenses, spa services, fitness/ exercise fees, etc.)</li><li>Uniform Allowance</li><li>Employee and Friends &amp; Family discount</li></ul><h4>Required Experience</h4>Education: Bachelor’s Degree in a related field is preferred; may be offset by experience.<ul><li>Minimum of 3+ years of sales management experience in retail, or service related industry.</li><li>Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.</li><li>Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.</li><li>Develop strong relationships with customers, team, and retail partners with effective communication.</li><li>Ability to manage competing priorities in a fast-paced environment.</li><li>Industry awareness and strong business acumen.</li><li>Strong verbal and written communication skills and excellent organizational skills.</li><li>Provide ongoing development and coaching to team.</li><li>Communicates and identifies strategies to ensure performance standards are met.</li><li>Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook; POS &amp; OMS systems.</li><li>Flexibility to work a retail schedule which will include evenings, weekends, and additional hours as needed and holidays.</li><li>Must be required to attend outside events and seminars as requested.</li><li>Standing required for an entire work shift, bending, twisting, climbing long and short ladders.</li><li>Ability to lift up to 40 lbs. at floor level and/or team lift when necessary.</li></ul>Supervises: Assistant Store Leader, Sales Associates, Stock AssociatesReports to: &nbsp;District LeaderThe hiring salary range for this role is $60k- 68k/Yr. dependent upon experience and qualifications.&nbsp; In addition, we offer competitive benefits including a generous clothing allowance and a wellness reimbursement program.EILEEN FISHER, Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.

Eileen Fisher

Retail Store Leader- White Plains

&nbsp;Astound Broadband, the sixth-largest cable operator in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.&nbsp; Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond. Astound Broadband is currently searching for an Enterprise Account Executive in our New York, NY office.&nbsp;&nbsp;This position is responsible for sales to enterprise level commercial customers, including large business customers of both internet &amp; telephone services. This includes proactively identifying new customer sales opportunities, defining customer needs, preparing proposals, and closing deals.The primary position responsibilities will include, but are not limited to:<ul><li>Conduct proactive sales activities, including cold-calling and knocking on doors, proactive needs assessment, applications development, proposal presentation, order negotiation and post-sales service requirements</li><li>Negotiate to secure contracts with telecommunications decision makers in order to achieve revenue growth and retention.</li><li>Manage installation projects with various teams to ensure on-time delivery, successful turn-up and customer satisfaction</li><li>Respond to requests from customers for information, support, assistance, joint proposals, pricing, etc.</li><li>Respond to demand sales requests</li><li>Supports others within the sales/service team to achieve customer satisfaction</li></ul>Our ideal candidate will possess:<ul><li>Demonstrated success in telecommunications and internet sales to end-user customers, including strategic and large business customers and government&nbsp;accounts&nbsp;using relationship management and system sales concepts</li><li>Ability to sell to C level&nbsp;executives&nbsp;within an organization</li><li>Experience in systems selling, consultative sales techniques, customer needs analysis, sales opportunity development, and service improvement planning.</li><li>Technical skills related to network and transmission design and local access services</li><li>Product knowledge of both switched and dedicated services, as well as associated end-user and carrier applications</li><li>Operational understanding of telecommunications ordering, provisioning, and billing processes</li><li>Working knowledge of general marketing principle tools and processes</li><li>Skills necessary for decision making and maintaining customer retention</li><li>Strong interpersonal skills</li><li>Minimum 5 years’ experience selling B2B in technology environment</li><li>Exceptional presentation, negotiation and closing skills</li><li>Seasoned experience building a base of business</li><li>Must possess a valid driver's license and maintain clean driving record</li></ul>Education<ul><li>High School Diploma or equivalent required</li><li>2-4 year College degree or equivalent experience preferred</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: 80 hours per year and increases based on tenure with the organization (**PTO/Vacation is specific to our West region and could vary within other geographical regions.)</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave based on state and local ordinance (**Sick leave is specific to our West region and could vary within other geographical regions.)</li><li>Tuition reimbursement program</li><li>Employee discount program</li></ul>The base salary in New York for this position is $78,300.00 - $87,000.00 annually, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to New York&nbsp;and may not be applicable to other locations.Commissions at plan: Targeted commissions at full attainment are thirty-two thousand, four hundred dollars. Our sales total compensation offers the potential for significant upside above targeted earnings for those who overachieve their sales targets.Our Mission Statement:* Take care of our customers* Take care of each other* Do what we say we are going to do* Have funDiverse Workforce / EEO:Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&nbsp;&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Astound Broadband

Astound

Enterprise Account Executive

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&amp;L) enterprises. The GCS team enables businesses globally to pay for and finance what they need to grow their businesses through a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing. The objective of the GCS Control Management Governance team is to establish the Operational Risk and Controls strategy for GCS, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting. GCS is looking for a Senior Manager of Governance focused on ensuring control management is embedded in the day-to-day operations of our organization specifically around policies and procedures. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. &nbsp;The Senior Manager, GCS Governance will:&nbsp;<ul><li>Advise on execution plans for operational risk management within the business unit (BU), including BU specific guidelines, project plans, etc.  </li><li>Provide support to develop the operational risk framework to enable effective risk management and decision making in the BU  </li><li>Provide support to develop BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs  </li><li>Facilitate the understanding and use of the risk governance framework across BUs through regular communication  </li><li>Administer implementation of key areas training initiatives that align with Operational Risk Management &nbsp;</li><li>Facilitate processes to ensure and monitor the integration of regulatory changes &amp; updates into the Operational Risk framework and training materials  </li><li>Support sharing insights, better practices, themes, etc. across the enterprise &nbsp; </li></ul>Required Qualifications:  &nbsp;<ul><li>4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function)&nbsp;</li><li>Strong project management, communication, and interpersonal skills  </li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards  </li><li>Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively &nbsp; </li></ul>Preferred Qualifications:  &nbsp;<ul><li>Bachelor's degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous &nbsp;</li><li>Experience in at least one of the following:   <ul><li>Translating operational risk strategy and appetite into execution guidelines  </li><li>Oversee the implementation of the operational risk governance frameworks   </li><li>Communicating and ensuring understanding and adherence to operational risk procedures and standards   </li></ul></li><li>Experience in financial services industry &nbsp;</li></ul>ORMCMSalary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior Manager, Control Management Governance - Policies & Procedures

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Senior Manager, Client Management (Upstate New York)This Sr. Client Manager (CLM) position is responsible for managing a portfolio of approximately 90-100 merchants from B2C and B2B companies representing approximately $600M in annual American Express charge volume.These are well-known brands across various industries and verticals including retail, business, and professional services.Responsibilities include managing and expanding American Express’ merchant relationships through developing and delivering valuable insights, solutions, consultation, and creativity.This includes establishing deep, mutually beneficial, and profitable, relationships with the merchants and driving incremental revenue to the merchant and Amex.By understanding the merchant's organization and industry and applying knowledge of American Express, CLMs serve as consultants within Amex to develop and sell customized Amex solutions that help merchants manage and optimize their investments, payment processing and card acceptance experiences. Do you enjoy a dynamic, collaborative work environment where you can make a mark?Are you someone who knows how to drive significant business results and new partnerships?Are you excited to join a team culture that is opportunistic, innovative, accountable, customer-oriented, and results-focused?If so, this role is for you.This is a virtual position that requires 40% local travel. Candidates must reside in Upstate New York (Syracuse or near surrounding areas).In this role, the responsibilities are to:<ul><li>Manage a portfolio of approximately&nbsp;90-100 strategic cross-industry merchants </li><li>Establish and build strong relationships through consistent in-person interaction with merchants regarding their business model, industry, marketplace, etc.</li><li>Elevate, expand depth and breadth of C-Level, Finance, Treasury, Sales and Marketing Relationships within portfolio with focus on leveraging those relationships to drive revenue for Amex</li><li>Identify and expand existing business relationships, increase acceptance with Merchants, and develop strategic portfolio / account plans</li><li>Provide proactive consultation to drive business growth and improve customer satisfaction</li><li>Develop and execute strategic account plans to grow Amex revenue, market share and profitability</li><li>Increase Amex relevance by consistently and effectively communicating the value story</li><li>Consistently track / evaluate business results with a focus on moving opportunities through sales pipeline</li><li>Build and leverage relationships with internal network to efficiently execute against account growth plans</li><li>Increase Merchant Satisfaction (NPS score)</li></ul>&nbsp;Qualifications:<ul><li>Strong track record of relationship management and consultative selling skills with a demonstrated ability to establish, maintain and deepen partnerships with customers, and identify and drive profitability within the portfolio</li><li>Strong analytical skills with a focus on manipulating merchant metrics in excel to determine portfolio strategy / approach</li><li>Excellent financial skills, strong qualitative and analytical skills, and the ability to prepare financial analysis to support value propositions and support growth proposals</li><li>Strong negotiation, influencing and collaboration skills are required</li><li>Highly customer focused, a self-starter and a results-driven individual</li><li>Ability to articulate value proposition and connect it to the customer’s business model</li><li>Strong presentation/negotiation skills and the ability to build rapport and credibility</li><li>Proven success of influencing and collaborating with C-level decision makers</li><li>Excellent oral/written communication and be proficient in MS Office applications</li><li>Minimum of 5 years of proven success in account management/sales and portfolio planning preferred</li><li>Ability to communicate frequently, candidly, and clearly. Ability to listen and adapt/pivot approach</li><li>Knowledge of the Merchant / acquiring business and/or the U.S. payments industry are strongly preferred.</li><li>Bachelors Required</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Senior Manager - Client Management (Upstate New York)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.If you are ready to take your career to the next level by partnering with a portfolio of strategic merchants, American Express invites you to apply for an opportunity within the National Client Group.The National Client Group sits within Global Merchant and Network Services, which acquires and manages relationships with the millions of merchants around the world that accept American Express. The National Client Group is responsible for overseeing the largest and most strategic U.S. – based merchants. Our goal is to be an indispensable payments partner to our merchants and to help them grow by delivering best-in-class service, differentiated products and services.This role offers the opportunity to leverage strong relationship management, consultative selling, strategic thinking, and innovation skills to drive incremental American Express spend with merchants, while working in a challenging and collaborative environment. This is a unique and high-profile opportunity for an experienced relationship manager to oversee a $11.6B portfolio of some of our largest and most strategic merchants in the Transit, Government &amp; Non-Profit Industry such as Amtrak, the MTA, Lyft, Turo and NJ Transit, to name a few.&nbsp;This position is for a professionally mature business leader who can take ownership of high profile and complex initiatives with multiple senior-level touch points across the company. Candidate must have strong financial and analytical skills, and the ability to lead in a fast-paced and highly complex and matrixed environment.&nbsp;&nbsp;Specific responsibilities include:<ul><li>Business Development: Drive charge volume growth, revenue and profitability using in-depth knowledge of merchant’s business/industry and American Express Products and Services</li><li>Negotiation: Develop innovative partnerships and negotiate profitable deal constructs for card acceptance and marketing agreements</li><li>Strategy Development: Uncover opportunities to increase spend on American Express products through innovative marketing and partnership opportunities and through creation of profitable deal constructs, value levers, and pricing scenarios</li><li>P&amp;L Management: Optimize client profitability and develop various pricing proposals and strategic growth plans</li><li>Relationship Management: Cultivate and leverage relationships across American Express and the merchant to identify and implement solutions to grow and expand share&nbsp;</li></ul>Minimum Qualifications:<ul><li>Experienced relationship manager with proven ability to develop strong client relationships, sell-in B2C and B2B programs and initiatives, and uncover new opportunities to grow revenue and share</li><li>Must demonstrate executive presence internally and externally, with the ability to lead senior level discussions with clients to influence decision-making and drive results</li><li>Demonstrate a great sense of curiosity to generate ideas, problem-solve, and to identify new opportunities for business growth</li><li>Ability to influence others and work collaboratively across Amex teams to ensure seamless integration with key partners in Membership Rewards, Marketing, Finance, Pricing, Risk, Operations and Legal</li><li>Proven consultative selling skills with a demonstrated ability to close deals and drive results on a timely basis</li><li>Experience with negotiations, understanding the financials of card acceptance, industry economics, profitability levers, and knowledge of financial statements</li><li>Must be highly customer-focused and results-driven, with ability to work on multiple initiatives simultaneously both autonomously and as part of a team</li><li>Strong verbal and written skills, while possessing business maturity to effectively manage and influence, upstream and across the enterprise</li><li>Bachelor’s degree preferred, MBA a plus</li><li>Role may require travel (25%)</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Senior Manager-Travel and Entertainment – Transit, Government & Non-Profit, National Client Group

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The Product Manager role at American Express is an exciting opportunity for someone who wants to help shape digital experiences for one of the world’s top brands. We seek a thought-leader and a problem-solver who can blend business, technical, and industry best practices – sweating every fine detail when it comes to developing the most effective technology led solutions to improve our customer’s digital experiences.Customer Growth via digital channels is one of the largest investment areas at American Express.As part of the broader Enterprise Acquisition Products &amp; Platforms team, you will be responsible for helping to evolve a world class web application that support the Consumer business and fuel business growth. This team, US Consumer Partner &amp; Emerging Acquisition Experiences, manages, develops, and innovates partner acquisition experiences and integrations, as well as, proprietary drive to web experiences across prospects and cardmembers user segments.&nbsp;The Product Manager will be responsible for developing the Partner Shop and Emerging Acquisition strategy, Testing plans, and product roadmap creation and execution.The individual’s day-to-day involves input and collaboration across UX design, feature/epic identification, backlog prioritization, translation of features into user stories for our engineering team, and Agile delivery.&nbsp;Being a part of the product team means cultivating close partnerships with several teams, including: Marketing, who translate core business needs into a direction for the site and who manage day to day operations, content &amp; offer strategy; Tech, who develop the code and bring the features to life on the site; Analytics, who provide thorough reporting and custom analysis on our tests and site performance.&nbsp;What type of work can you expect to do in this role at American Express?<ul><li>Be responsible for the end-to-end strategy, development and execution of new and emerging digital products,&nbsp;services and/or technology platforms, following a User Centered Design approach</li><li>Create and manage projects from concept through production; engaging the necessary teams to shape a rich and engaging customer experience</li><li>Be a passionate advocate for the customer, grounding ideas in data driven solutions by partnering with our customer research team to incorporate user insights and principles throughout the process.</li><li>Lead the Agile product development process (Lean, SAFe, Kanban) including writing user stories, defining support documents, and conducting usability testing.</li><li>Leverage data-driven insights to inform the product development lifecycle.</li><li>Stay on top of market trends and competitive landscape, and evaluate usage data.&nbsp;</li><li>Influencing a variety of cross-functional stakeholders (marketing, engineering, legal, compliance, risk) and collaborate across teams</li><li>Be responsible for understanding how our business functions and how it might best be served using new and emerging digital products and/or services.</li></ul>Minimum QualificationsWe have the know-how, creative platform and global reach to make nearly any idea a reality.&nbsp;Do these describe you?Qualifications and Experience Required:<ul><li>4+ years of post-secondary education or equivalent work experience in digital marketing, digital product management, or data analysis.</li><li>Passion for end-to-end customer experience, innovation and user-centered design</li><li>Demonstrated interest in digital space and ability to collaborate with technology partners</li><li>Independent thinker who’s organized, has great attention to detail, and can multi-task</li><li>Ability to blend big picture thinking with fine details and manage many stakeholders</li><li>Strong analytical, problem-solving/quantitative skills</li><li>Willing to take risks, experiment, and share fresh perspectives</li><li>Excellent written and verbal communication skills</li><li>Experience in driving medium and large-scale capability initiatives (rolling out capabilities for customer facing professionals or external third-party partners is highly desired) or as a product owner in developing and enhancing features through continuous optimization will be a plus.</li><li>Influence team members with innovative changes and improvements by challenging status quo and demonstrating risk taking.</li><li>Mentor and guide junior team members to success within the team </li></ul>Preferred Additional/Desired Skills:&nbsp;<ul><li>Digital marketing experience, mobile or web applications, or experience building digital experiences and customer journeys with creative or third-party agencies is highly desired (familiarity with UX/UI principles, Usability testing, Responsive Web Design etc)</li><li>Experience working in agile product ownership role and familiarity with agile methodology is highly desired</li><li>Knowledge of digital conversion optimization, acquisition process in payment/credit card business, networks, platforms, and procedures preferred&nbsp;&nbsp;</li><li>Bachelor’s degree in Business, Marketing, Psychology, Human-Computer Interaction, Industrial Engineering, Economics, Computer Science, or job experience in related fields&nbsp;preferred.</li><li>Knowledge of reporting/analytical applications (i.e. Adobe Analytics, ContentSquare, Dynatrace)</li><li>Nice-to-have experience with any of the following: </li><ul><li>JIRA (or similar)</li><li>Confluence (or similar)</li><li>Programming experience in any language (HTML/CSS/JS)</li><li>Familiarity with Front End Web Frameworks (React, Angular, Next.js) </li></ul></ul>Why American Express?There’s a difference between having a job and making a difference.American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.&nbsp;Because we believe that the best way to back our customers is to back our people.&nbsp;The powerful backing of American Express.Don’t make a difference without it.Don’t live life without it.Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager-Digital Product Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and subsequently continues to be an exciting and fast-growing segment. To maintain success, accelerating sales and driving profitable charge volume growth are critical for the organization.&nbsp;The objective of the GCS Control Management Governance team is to establish the Operational Risk and Controls strategy for GCS, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.GCS is looking for a Director - Control Management Governance - Change Management &amp; Comms. to lead a diverse team of high-performing professionals focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.&nbsp;&nbsp;The Director will:&nbsp;<ul><li>Develop execution plans for operational risk management within the business unit (BU), including BU specific guidelines, project plans, etc. </li><li>Implement the operational risk framework to enable effective risk management and decision making in the BU </li><li>Create BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs </li><li>Facilitate the understanding and use of the risk governance framework across BUs through regular communication (e.g., Communities of Practice) </li><li>Aggregate reporting, approvals/exceptions and support "change-the-function" activities for the BU </li><li>Develop and administer implementation of comprehensive training initiatives and clear career progression plans that align with Operational Risk Management </li><li>Establish processes to ensure and monitor the integration of regulatory changes &amp; updates into the Operational Risk framework and training materials </li><li>Be a key leader for sharing insights, better practices, themes, etc. across the enterprise &nbsp;</li></ul>Required Qualifications:&nbsp;<ul><li>6+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities </li><li>Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts </li><li>Expertise in change management, process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards&nbsp;</li><li>Experience within financial services industry </li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively &nbsp;</li><li>Demonstrated history and ability to manage large teams, spread over geographies and with varying background</li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous </li><li>Experience in at least one of the following: &nbsp;<ul><li>Translating operational risk strategy and appetite into execution guidelines </li><li>Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds </li><li>Implementing the operational risk governance frameworks &nbsp;</li><li>Creating, communicating and ensuring understanding and adherence to operational risk procedures and standards &nbsp;</li></ul></li></ul>ORMCMSalary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Director - Control Management Governance - Change Management & Comms.

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&amp;L) enterprises. The GCS team enables businesses globally to pay for and finance what they need to grow their businesses through a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing. The objective of the GCS Control Management Governance team is to establish the Operational Risk and Controls strategy for GCS, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting. GCS is looking for a Sr. Manager of Governance focused on ensuring control management and risk reporting is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. &nbsp; The Sr. Manager, GCS Governance will:&nbsp;<ul><li>Oversee tracking of issues with KRI limits and risk appetite for GCS to ensure operational risks are managed within agreed thresholds, and leverage these metrics to help detect concerning rises in emerging problems, e.g., upticks in reload complaints, then escalate and flag concerns accordingly </li><li>Manage the support of the development of operational risk framework to enable effective risk management and decision making in the BU </li><li>Manage specific risk and controls governance forums for GCS, interfacing with org-wide governance processes and committees (e.g., Operational Risk Management Committee) and share insights and lessons learned across forums </li><li>Support development of BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs </li><li>Facilitate the understanding and use of the risk governance framework across BUs through regular communication&nbsp; Aggregate reporting, approvals/exceptions and support "change-the-function" activities for the BU </li><li>Support sharing insights, better practices, themes, etc. across the enterprise&nbsp; </li><li>Lead a small team of risk minded Reporting Analysts</li></ul>Required Qualifications: <ul><li>4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities &nbsp;</li><li>Excellent project management, communication, and interpersonal skills &nbsp;</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards &nbsp;</li><li>Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively &nbsp;</li></ul>Preferred Qualifications: &nbsp; <ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous &nbsp;</li><li>Proficiency with risk reporting platforms, including but not limited to Tableau, Archer, etc.</li><li>Experience in at least one of the following: &nbsp; <ul><li>Translating operational risk strategy and appetite into execution guidelines &nbsp;</li><li>Review the tracking and identifying of issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds &nbsp;</li><li>Oversee the implementation of the operational risk governance frameworks &nbsp; </li><li>Communicating and ensuring understanding and adherence to operational risk procedures and standards &nbsp; </li></ul></li><li>Experience in financial services industry&nbsp;</li></ul>ORMCM&nbsp;Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

455 Full Time Jobs in Bronx, NY 10465, USA