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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Operational Risk Management (ORM) organization within Global Risk and Compliance (GRC) is responsible for conducting independent oversight and testing to assess operational risk across all business units, functions, processes and geographies at American Express.&nbsp;The Director - Operational Risk Management will be part of the GRC organization. The incumbent will help support risk analytics and build and lead a world class team of analytical professionals to support and analyze financial and regulatory reporting risk to AXP. The team will assist in independent testing of different reporting processes in creation of regulatory and financial reports.The incumbent will lead a team of 8 risk professionals in India and will be responsible for helping operationalize an independent risk management framework to provide oversight on important regulatory reporting processes. Team will be responsible to create an oversight framework to independently validate accuracy and consistency, improving overall reporting processes inclusive of intake, analysis, and review of financial and regulatory reporting interpretative items. The role will include providing effective challenge to US regulatory reporting teams who are responsible for managing and delivering key financial and regulatory reporting filings for American Express.Responsibilities include, but are not limited to:<ul><li>Create, support, and manage the execution of the second line oversight framework for effective challenge to front line processes and activities in accordance with the applicable risk management policies, consistent with enterprise risk and operational risk program procedures.</li><li>Lead a team of risk managers and perform independent testing activities to validate the accuracy, interpretation and documentation of reporting instructions to ensure reporting requirements are met and appropriate data elements are captured and adhered to.</li><li>Perform specialized risk reviews and ongoing monitoring activities on important financial reports and regulatory reports required by FRB and OCC, including FR Y-9C, Call Report (FFIEC 031), FR2052a, and FR Y-14 etc.</li><li>Support the creation of an ongoing monitoring program including Risk Appetite metrics for the key reporting processes in AXP and other Key Risk Indicators; Track and monitor risk metrics to provide regular updates to senior management, risk committees and the Board.</li><li>Communicate effectively with all stakeholders and senior leaders in reporting units; Ensure regulatory compliance and manage regulatory relationship and exams for safety &amp; soundness related applicable regulations.</li></ul>Minimum Qualifications:<ul><li>Leadership experience in risk management or a similar role</li><li>Post Graduate degree, CPA/Chartered Accountant, or similar qualification, with an in-depth knowledge of U.S. Regulatory and US GAAP requirements is must</li><li>Prior experience in assisting with preparation of Regulatory Reports required by FRB and OCC, including FR Y-9C, Call Report (FFIEC 031), FR2052a, and FR Y-14 would be strongly preferred</li><li>Proven people leadership experience and ability to attract, engage, and retain high caliber global talent</li><li>Prior Regulatory/Federal Reserve/SEC/External Reporting and banking/financial services experience strongly preferred. Strong technical and analytical skills with the ability to apply both quantitative methods and business skills to create insights and drive results</li><li>Ability to translate complex and disparate information to develop a comprehensive and cohesive conclusion for colleagues, business partners, and senior leaders</li><li>Ability to lead across a matrix organization engaging with business partners, functional owners, capabilities, controllership teams and external vendors</li><li>Excellent written and verbal communications with ability to communicate complex concepts in simple terms</li><li>Rigorous and analytical approach to problem-solving, decision-making, and prioritization collaboration across teams/geographies</li><li>Proactive in identifying issues, delivering and escalating key findings, and advising on recommended solutions to correct issues or mitigate risks</li></ul>Salary Range: $130,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Director, Financial & Regulatory Reporting – Operational Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.<ul><li>The Executive Administrative Assistant will provide comprehensive support to a Senior Vice President, and two Vice Presidents within the Controllership team. This role demands exceptional organizational, interpersonal, and prioritization skills, alongside strong personal integrity and discretion. The position is an integral part of the team’s success, requiring a proactive approach to anticipate and adapt to diverse needs. The ideal candidate will thrive in a dynamic, fast-paced environment, managing multiple priorities, and will be highly communicative and intellectually curious, contributing positively to the team culture.</li></ul>Minimum Qualifications:<ul><li>Serve as a professional point of contact for leaders, handling inquiries with discretion and efficiency.</li><li>Proactively manage and organize calendars, schedule meetings across multiple time zones, and maintain organizational charts and distribution lists.</li><li>Prepare for meetings by coordinating conference rooms, food, and logistics as necessary.</li><li>Assist with onboarding new colleagues.</li><li>Prepare, review, and process expense reports in compliance with company T&amp;E policies.</li><li>Arrange detailed itineraries for trips, including hotel bookings, transfers, scheduled meetings, agenda and relevant contact information.</li><li>Process Ariba, Amazon orders and other invoices.</li><li>Liaise with IT helpdesk for technical support as needed.</li><li>Support special ad hoc projects as assigned.</li></ul>Preferred Qualifications:<ul><li>Previous experience in a wide range of administrative tasks.</li><li>Excellent organizational, administrative, and interpersonal skills.</li><li>Proficiency in managing complex calendars and coordinating meetings with internal and external parties.</li><li>Expertise in planning and arranging domestic and international travel.</li><li>Strong sense of integrity, capable of handling confidential and sensitive information with discretion.</li><li>Self-starter with the ability to work independently.</li><li>Exceptional written and verbal communication skills.</li><li>Attention to detail and ability to follow up in a timely manner.</li><li>Ability to prioritize multiple tasks with minimal guidance and proactively identify and resolve issues.</li><li>Positive, solution-oriented attitude and reliability.</li><li>Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Preferably, a strong working knowledge of American Express Company processes and internal systems (e.g., My info, Reserve &amp; Concur).</li></ul>Salary Range: $24.05 to $48.10 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Executive/Admin Assistant

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside dedicated engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex. Within the Technology Portfolio Management team, the Sr. Product Manager for Portfolio Tools will lead the transformation and expansion of our Apptio-based portfolio toolset, Apptio One and Targetprocess, to optimize the end-to-end customer experience and enable smarter portfolio decision-making across the enterprise.This pivotal role blends product leadership and Technology Business Management (TBM) expertise, driving the development and integration of internal tools critical to managing technology investments, aligning supply and demand, and enabling actionable insights. You will be at the forefront of shaping the enterprise’s TBM capabilities, ensuring the tools are scalable, intuitive, and aligned with evolving strategic needs.Key Responsibilities:<ul><li>Product Execution and Roadmap: Execute and evolve the product strategy and roadmap for Apptio One and Targetprocess, with a focus on integration, scalability, usability, and alignment to portfolio planning needs. Drive the connection between financial management, resource supply, and portfolio demand across tools.</li><li>E2E Experience Ownership: Own the end-to-end customer experience across TBM tools, ensuring a seamless, intuitive, and efficient user journey that connects planning, execution, and investment decisions.</li><li>Cross-functional Collaboration: Work closely with Technology, Portfolio, Finance, and Product leaders to ensure Apptio tools support enterprise goals. Lead integration and collaboration efforts with adjacent tool owners and drive a unified TBM ecosystem.</li><li>Performance Measurement and Insights: Define and track key performance indicators (KPIs) to measure the success and adoption of Apptio tools. Leverage data to drive continuous improvement, stakeholder transparency, and business value.</li><li>Go-to-Market and Change Enablement: Collaborate with change management team to support development of training, documentation, and engage with stakeholder to promote user adoption and ensure smooth transitions during tool enhancements or new deployments.</li><li>Vendor and Platform Partnership: Serve as the primary liaison with Apptio teams, advocating for platform enhancements, overseeing release impacts, and ensuring alignment with AMEX strategic priorities.</li></ul>Who You Are:<ul><li>Minimum of 5 years of experience in product management, with 2+ years owning technology products or platforms within an enterprise context.</li><li>Proven hands-on experience managing or scaling Apptio One, Target process, or related TBM platforms.</li><li>Strong understanding of portfolio management, financial modeling, and agile delivery processes.</li><li>Bachelor’s degree in Business Administration, Computer Science, Engineering, or related field; Master’s degree is a plus.</li><li>Familiarity with Agile practices and tools such as Jira, ServiceNow, or similar.</li></ul>Qualifications:<ul><li>Minimum of 5 years of experience in product management, with at least 2 years in a leadership role overseeing technology-based products.</li><li>Bachelor’s degree in Business Administration, Computer Science, Engineering, or equivalent. Master’s degree is a plus.</li><li>Experience with portfolio management tools and financial scenario modeling is highly desirable.</li><li>This is a hybrid role can be based in New York, Phoenix or Atlanta; Hybrid colleagues work a mix of in-office and virtual days, coming into the office 3 days per week. Leaders and colleagues will plan common days for in-person connection, collaboration, and events. </li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Product Manager for Portfolio Tools

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Key Responsibilities<ul><li>Develop and drive product roadmap and define timelines for future features and capabilities while applying new trends and competitive best practices.&nbsp;</li><li>Build, prioritize, and sequence the feature backlog according to defined metrics including business value, return on investment, and job size.&nbsp;</li><li>Actively collaborate with risk managers, product managers, engineers and other relevant partners in delivery execution.&nbsp;</li><li>Identify use cases, define business processes, and craft end-to-end user flows.&nbsp;</li><li>Break down sophisticated business requirements into actionable product features and technology user stories.&nbsp;</li><li>Develop and implement Test and Learn plans to support ongoing iteration of customer experience and product feature sets.&nbsp;</li><li>Conduct driven assessments and develop product recommendations based on analysis.&nbsp;</li><li>Support development of appropriate tracking and reporting to resolve product performance.&nbsp;</li></ul>Minimum Qualifications<ul><li>Master’s/bachelor's degree in computer science, Computer Engineering, Information Systems Technology, or equivalent.&nbsp;</li><li>4+ years of digital product experience within a large financial institution.&nbsp;</li><li>Demonstrate proficiency in user experience, design, and architecture – You easily recognize aesthetic and functional details and can make pragmatic decisions about what details are important.&nbsp;</li><li>Proven ability to build collaborative, trusting cross-functional relationships across diverse set of stakeholders including software developers and engineers.&nbsp;</li><li>Possess Agile/Scrum methodology and rally/Jira/ Confluence proficiency.&nbsp;</li><li>Good balance of technical knowledge and an eye for business with a proven track record of driving digital innovation and business metrics with a customer-first mentality.&nbsp;</li><li>Digital product development experience preferred.&nbsp;</li><li>Experience in risk management in subject areas.&nbsp;</li><li>Strong strategic problem solver with the ability to prioritize tasks and drive results across various initiatives.&nbsp;</li><li>Excellent interpersonal, time management, and communication skills.&nbsp;</li></ul>Preferred Qualifications<ul><li>Familiarity with ServiceNow IRM modules or workflows.&nbsp;</li><li>Experience supporting enterprise GRC technology programs.&nbsp;</li><li>Background in audit, compliance, or operational risk domains.&nbsp;</li><li>Agile or product development certifications (Scrum, SAFe, CSPO, etc.).&nbsp;</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Manager-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp;Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;The Platforms and Capabilities team within Global Risk and Compliance (GRC) is responsible for building and implementing leading-edge platforms and solutions for risk management. Our vision is to “provide best-in-class Platforms and Capabilities that enable the risk management framework in GRC and across the Company and empower colleagues to excel at risk management activities.”We are seeking an Associate Digital Product Manager to support the evolution of next-generation enterprise Risk Management products. This role will focus on launching and enhancing our Integrated Risk Management (IRM) platform. The Associate Product Manager will support day-to-day product execution, agile team collaboration, and product lifecycle management. This is a highly cross-functional role that requires curiosity, attention to detail, and comfort working with both technology and business stakeholders. Familiarity with agile development methodologies and a passion for continuous improvement are key to success.In this role, you’ll support user journey mapping, help define key features, and ensure a seamless end-to-end experience. You will gather user feedback, drive iterative enhancements, and support scrum teams in building platform components with real business impact. You’ll also play a key role in organizing platform content, managing technical documentation, and tracking key product metrics. The ideal candidate is collaborative, eager to learn, and committed to bringing simplicity to complex problems.Key Responsibilities<ul><li>Partner with engineers and product owners to design and deliver enterprise risk workflows.</li><li>Maintain and prioritize product backlog based on business value and technical feasibility.</li><li>Coordinate with cross-functional partners to capture business and technical requirements.</li><li>Lead user acceptance testing (UAT) and validation efforts during sprint cycles.</li><li>Develop platform documentation, release notes, and business communications.</li><li>Support delivery tracking, story pointing, and dependency management.</li><li>Analyze usage and stakeholder feedback to iterate on delivered capabilities.</li><li>Champion platform adoption by coordinating training and onboarding initiatives.</li></ul>Minimum Qualifications<ul><li>Bachelor’s degree in a relevant discipline such as Business, Computer Science, or Analytics.</li><li>Understanding product development cycles, SDLC, and Agile methodologies.</li><li>Knowledge of agile project tools such as Jira and Confluence.</li><li>Strong communication and coordination skills with the ability to interface across functions.</li><li>Analytical thinker with experience gathering and documenting business requirements.</li><li>Interest in enterprise risk, compliance, or financial regulation.</li><li>Demonstrated project management and problem-solving skills.</li><li>Ability to work independently and as part of a high-performing agile team.</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Associate - Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Team Overview:The Product Approval team (PAT) is part of Global Financial Crimes Compliance (GFCC) and oversees its reviews of all AEMP-54-related matters. The team is part of the broader GFCC&nbsp;Shared Services&nbsp;group, tasked with oversight for a number of GFCC functions across the different geographic regions in which American Express operates.&nbsp;GFCC Shared Services goal is to design, deliver, and oversee programs that will protect the company and our communities from the effects of financial crime by ensuring American Express meets its AML, sanctions, and anti-corruption regulatory obligations.&nbsp;Role Overview:This analyst will join the&nbsp;PAT&nbsp;team to assist with management of the day-to-day tasks that are part of GFCC’s Product Approval reviews, with a focus on both US and International reviews. The analyst will be responsible for coordinating with&nbsp;a wide range of stakeholders including Operational Excellence (OE), Line of Business Compliance Officers (LOBCO), business/product development teams, and GFCC subject matter experts (SME).&nbsp;The&nbsp;role requires a strong interest in financial crimes compliance, familiarity with&nbsp;the different lines of business at American Express, and a strong appreciation for the governance aspects of operational risk.&nbsp;The role also requires exceptional communication skills, both written and verbal.Responsibilities:<ul><li>Assist with management of GFCC new product and discontinuation reviews,&nbsp;including scheduling presentations by business stakeholders, memorializing discussions and takeaways, and gathering requirements/signoffs.</li><li>Assist in reviewing new product proposals and compliance requirements to identify potential financial crimes risk.</li><li>Help to oversee pre- and post-launch governance activities associated with product approval.</li><li>Help drive memorialization of GFCC’s assessment of the risks identified with product approvals, and how they will be mitigated.</li><li>Track issues, mitigations, or requirements identified and follow up with stakeholders for timely resolution.</li><li>Manage weekly Product Approval reporting and maintain the GFCC-PAT dashboard.</li><li>Assist in updating and tracking status of GFCC Product Approval matters (including New Product approvals, Discontinuations, Stipulation and Action Item due dates, and approvals)&nbsp;from GFCC SMEs.</li><li>Organize, track, store, and maintain&nbsp;the team’s documentation&nbsp;for all GFCC AEMP-54-related reviews as well as maintain the GFCC PAT Knowledgebase.</li><li>Learn and understand various technology platforms used at American Express to help drive various tech-based efforts.</li><li>Develop and maintain strong partnerships with GFCC SMEs, OE, LOBCOs, business stakeholders, and Operational Risk Governance Group.</li><li>Assist in developing and enhancing guidance materials, trainings, and templates.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor’s degree required. An advanced degree in a related field is a plus.</li><li>&nbsp;Strong communication and writing skills.</li><li>Effective time management and organizational skills.</li><li>Self-motivated with a sense of urgency.</li><li>Experience working in a team-oriented, collaborative environment.</li><li>Ability to understand and adapt to rapidly changing priorities and to prioritize accordingly.</li><li>&nbsp;Knowledge of Bank Secrecy Act (BSA)/Anti-Money Laundering (AML) compliance and/or the credit card industry is a plus.&nbsp;</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Analyst-Compliance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Global Risk &amp; Compliance Organizationis an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. Global Risk &amp; Compliance creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks.&nbsp;Colleagues at Global Risk &amp; Compliance are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.&nbsp;&nbsp;The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the company, and oversees risk ownership throughout business units, products, and processes.The objective of the ORM Governance team is to develop, oversee and strengthen the organization’s ORM framework to ensure that governance structures, policies, and procedures are robust, effective, and align with regulatory requirements and best practices.The ORM Governance team is looking for a Director,Corporate Functions Operational Risk to join a diverse team of high-performing individuals focused on the effective oversight of risk identification, assessment, and mitigation across the Corporate Functions, while maintaining alignment with the organization’s enterprise risk management framework. Reporting directly to the VP, Corporate FunctionsOperational Risk Officer, this role plays a critical part in assessing, monitoring, and challenging the first line’s risk management practices. The ideal candidate will partner closely with first-line stakeholders and enterprise risk functions to provide independent oversight and challenge, ensuring that risks are managed effectively and in compliance with regulatory expectations.&nbsp;The Director, Corporate FunctionsOperational Risk will:<ul><li>Assess and challenge first-line risk identification, assessment, and mitigation efforts (i.e., Risk &amp; Control Self-Assessment) within Corporate Functionsto ensure alignment with enterprise risk standards</li><li>Analyze business processes and activities to identify potential risks, control gaps, and emerging risks</li><li>Support the development and refinement of risk policies, standards, and procedures</li><li>Assist in applying the enterprise risk management framework across Corporate Functions</li><li>Support Corporate Functions in embedding risk management practices into daily operations and decision-making</li><li>Track and analyze key risk indicators (KRIs), providing insights into risk trends and areas requiring attention</li><li>Contribute to risk reporting efforts, preparing materials for senior management, risk committees, and regulatory engagements</li><li>Maintain an understanding of relevant regulations and industry expectations to help the business navigate compliance requirements</li><li>Participate in risk governance forums, working groups, and committee meetings, providing input on risk topics</li><li>Conduct risk assessments, scenario analyses, and deep dives to evaluate the effectiveness of existing controls</li><li>Act as a key risk partner to the first line, providing guidance on risk identification, control enhancements, and remediation efforts</li><li>Support risk awareness initiatives by contributing to training sessions and risk culture programs</li><li>Monitor risk-related issues, ensuring they are appropriately addressed</li><li>Escalate significant risk concerns and control deficiencies to senior risk colleagues and relevant stakeholders</li></ul>Qualifications:<ul><li>Experience in risk management, preferably within a second-line function in financial services, and understands critical risk management lifecycle activities</li><li>Knowledge of risk management frameworks, regulatory environments, and industry best practices</li><li>Proven ability to assess and challenge first-line risk practices independently</li><li>Excellent communication and relationship-building skills, with the ability to&nbsp;translate complex risk concepts into actionable insights</li><li>Demonstrated history and ability to&nbsp;build productive partnerships and influence stakeholders across the organization</li><li>Strong understanding of operational and regulatory risks</li><li>Proficiency in risk management tools, data analysis, and reporting systems</li><li>Advanced analytical and problem-solving capabilities, with a focus on actionable insights</li><li>Detail-oriented and proactive, with strong prioritization skills in a dynamic environment</li><li>High ethical standards and a commitment to integrity and accountability</li><li>Knowledge of Corporate Functions at a large banking institution (e.g., Risk &amp; Compliance, Finance, Legal, etc.)</li></ul>Salary Range: $130,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Director, Corporate Functions Operational Risk

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Resy is looking to add a Partner Success Manager to the Partner Success team. The primary function of the PSM role is to empower and support the high-touch segment of our ResyOS restaurant base via a proactive &amp; targeted engagement model. PSMs will nurture 1:1 relationships with high-value restaurants in priority cities, taking a consultative approach to strengthening the foundation of a long-term partnership, driving product adoption &amp; engagement, developing advocacy, and becoming a trusted advisor. Nurturing the key restaurant partners that we have in these cities is critical to the growth of the market and evolution of the partner relationship with Resy/Amex.&nbsp;&nbsp;Partner Success Managers will develop a deep understanding of discovery, data analysis, advocacy, and thought leadership, which will in turn help guide the strategy &amp; tactics paramount to success for our internal business and for our partner relationships.&nbsp;&nbsp;The PSM should be a resource to and work with stakeholders across the organization. This role requires close collaboration with Support, Implementation, Sales, Product, Marketing, Data, and Strategic Partnerships Teams. &nbsp;&nbsp;This posting is a for a United States position. Candidates should reside in New York City, NY, are required to go into the office at least three days per week and should expect to be partner-facingWHAT YOU'LL DO:&nbsp;Identify restaurant operator expectations, values, and desired outcomes, and create manageable success plans with the partner:Execute proactive and predictive account management:Be a restaurant-facing trusted advisor<ul><li>Nurture&nbsp;advocacy with our restaurant partners and drive value-add opportunities to their business</li><li>Maintain deep product knowledge and use-cases, including familiarity with the product roadmap and release schedule&nbsp;</li><li>Identify and qualify engagement opportunities: up-sells, cross-sells, programming</li><li>Identify and overcome objections&nbsp;that reinforce a true partnership</li><li>Gain competency with identifying churn risk, facilitating de-escalations, and appropriately managing restaurant departures&nbsp;</li></ul>WHO YOU ARE:&nbsp;&nbsp;Restaurant or Hospitality experience required:<ul><li>2+ years in a customer-facing or&nbsp;-experience role&nbsp;</li><li>In-market presence required</li><li>Excellent written and verbal communications&nbsp;&nbsp;</li><li>Exceptional organization and time-management are critical to this role&nbsp; </li><li>Proficiency with data analysis strongly preferred (i.e. Looker, Tableau, Excel)  &nbsp;&nbsp;</li><li>Experience with Salesforce, MS Office Suite, iOS, Looker, Tableau, Atlassian a huge plus</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Resy Partner Success Manager - NYC

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.&nbsp; Membership Portfolio Services is responsible for developing and scaling several growing businesses that are strategically important to American Express. Each of the businesses within Membership Portfolio Services connect Card Members with Merchants - a key differentiator of our Membership Model - and which also represent a significant opportunity to help drive our growth over the mid-to-long term. Amex Offers Digital Media sits within the Membership Portfolio Services Team.Launched in 2012, Amex Offers is a digital advertising platform that connects Merchants, Advertisers and brands with the tens of millions of American Express Card Members across the globe. The Amex Offers team develops strategic advertising partnerships that deliver – through the Amex offers platform - unique differentiated value to reach high-spending Card Members in the digital channels where they engage with American Express. Through this solution, we can help advertisers get laser-focused on who our mutual customers are, what they want, and how we can meet their needs - delivering deep insights and maximizing results.How will you make an impact in this role?This Senior Manager position is an advertiser-facing subject matter expert responsible for engaging in strategic-level discussions and end-to-end project ownership for Amex Offers engagements. The successful candidate will have experience building and managing a merchant and advertiser pipeline and driving the consultative sales process to identify growth opportunities and effectively develop merchant relationships within their respective portfolio.&nbsp; A strong candidate should be able to leverage business insights to identify new and deepened partnership opportunities and develop strong relationships with senior level marketing, media and advertising contacts.&nbsp; Responsibilities include drafting proposals, working with marketing execution specialists and present robust campaign performance analyses. This role requires focused collaboration both internally and externally across a variety of teams and business partners. Key Areas of Focus:<ul><li>Relationship Management: Lead strategic partnerships with merchants, with a focus on engaging new partners and driving revenue growth through Amex Offers/Ads</li><li>Consultative Selling: Build an active pipeline of opportunities and deliver compelling sales proposals to drive merchant advertiser engagement by utilizing consultative selling to assess needs, while leveraging industry &amp; marketplace expertise </li><li>Business Development: Cultivate a robust network and multi-level C-Suite relationships with merchant advertisers to grow relationships and Amex Offers engagement</li><li>Marketing &amp; Insights: Own end-to-end marketing and insights project planning, delivery, and measurement. Develop and deliver presentations to executives at merchant partners</li></ul>Minimum Qualifications:<ul><li>Strong partner management and/or customer success experience, including a track record of success in nurturing existing relationships with internal and external clients that drive commercial outcomes</li><li>Strategic thinker with a consultative sales approach</li><li>Experience meeting and exceeding sales goals while managing an active pipeline of existing partners</li><li>Strong communication skills and executive presence with the ability to probe/diagnose merchant needs and propose real-time customized solutions across all levels of the organization, internally and externally</li><li>Effective quantitative skills that enable the analysis of data sets and generation of actionable recommendations with measurable value</li><li>Experience translating complex, technical information to a non-technical audience and confidently present to senior management both inside and outside the company</li><li>Strong problem solving, project management, analytical and presentation skills</li><li>Ability to multitask and prioritize across a portfolio of clients and projects, with high attention to detail</li><li>Prior experience in media sales or digital advertising a plus</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Senior Manager - Amex Offers Customer Success, Sales & Success

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Third party resilience refers to the ability of external vendors, suppliers, and service providers to withstand, adapt to, and recover from unexpected disruptions such as cyberattacks, natural disasters or technical failures and maintain operational stability, security and compliance in the face of such disruptions. It ensures vendors can maintain their contractual obligations and operational continuity despite internal and external challenges.. As our business processes rely on Third parties for critical functions, it is essential for us to anticipate potential disruptions, strategize preventive measures, and ensure the organization can continue serving its customers without interruption caused by third party vendors. Third Party Resilience program is part of the Operational Resilience and Business Continuity Management (BCM) team in Enterprise Shared Services(ESS) at American Express.&nbsp; This team works with colleagues across the Company to implement and oversee resilience, continuity, and response capabilities related to services performed by third party vendors.&nbsp; The team coordinates planning and preparedness for potential service disruptions and other crises.As a Manager of Third Party Resilience, you will be part of a team of professionals to identify and manage resiliency risk of third party vendors to ensure business continuity of services performed by third parties. KeyResponsibilities:&nbsp;·Collaborate with various BU stakeholders as the Subject Matter Expert for Third Party Risk Management Resilience pillar to: oEnhance and implement the resilience risk assessment of third party engagements in Process Unity, to identify resilience risk from third party vendorsoPartner with Third Party Risk Management team and Third Party Relationship Managers to manage resiliency risk oSupport Third Party Risk Management team for Quality Assurance of resilience assessments and due diligence artifacts ·Manage sole provider third party risk, including:oIdentify sole provider third party engagements oDefine and implement resiliency risk management strategies for sole providersoEstablish sole provider risk reporting ·Define and implement resiliency risk management strategies for third parties supporting Critical Business Functions·Conduct joint business continuity exercises with third parties·Support regulatory and internal audits and reviews on resilience pillar of Third Party Risk Management ·Support benchmarking of our Third Party Resilience program to peer companiesMinimum Qualifications:Experience and Background:·3+ years’ experience in Risk Management and/or Business Continuity ·Strong understanding of American Express products, services, and organizational structure ·Strong problem-solving skills; ability to see the big picture with attention given to critical details·Demonstrated ability to successfully manage multiple priorities under pressure·Familiarity with Third Party Lifecycle Management program is preferred·Bachelor’s degree required; MBA or advanced degree preferred Leadership Skills:·Demonstrate thought leadership and ability to work independently and creatively to solve problems·Excellent relationship, collaboration, and presentation skills with ability to interact and influence stakeholders in a&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;matrixed organization·Dynamic, self-motivated colleague with proven track record on driving process improvements·Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged·Ability to communicate key risks to colleagues, business partners, and senior leaders Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.&nbsp;

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