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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Position Summary:American Express is seeking a detail oriented and proactive First Line of Defense (1LOD) Compliance Manager to support the business in managing compliance risk across products, processes, and customer interactions. This role plays a key part in ensuring that day-to-day operations align with regulatory requirements and internal policies, working closely with both business and compliance partners. The ideal candidate has strong regulatory knowledge, a process mindset, and the ability to translate risk concepts into practical actions.Advisory:<ul><li>Providing business-specific Compliance expertise to the BU</li><li>Review marketing and other customer -facing materials</li></ul>Regulatory Change Management:<ul><li>Executing impact assessments for regulatory changes impacting the BU and coordinating and implementing changes for the business as required</li></ul>Controls &amp; Issue Management:<ul><li>Complaints review activity for the BU</li><li>Implementation and monitoring of new controls for the BU</li><li>Issue Management for the BU, including leading action plan management process and escalating issues to senior management</li></ul>Reporting, Policies and Procedures:<ul><li>Compliance metrics tracking and reporting for the BU</li><li>Owning, drafting, and updating BU Compliance procedures, and communications for Compliance related BU issues</li></ul>Key Responsibilities:<ul><li>Act as a compliance risk advisor to front-line business teams, helping them understand and comply with applicable regulatory obligations.</li><li>Support the execution of compliance risk assessments and ongoing monitoring activities within the business unit.</li><li>Partner with operations, product, and technology teams to design and enhance controls that mitigate regulatory and operational risks.</li><li>Monitor business activities for compliance with laws, regulations, and internal standards (e.g., ECOA, RegB, UDAAP, Reg E, Reg Z, Fair Lending, Privacy).</li><li>Track and remediate compliance issues and control gaps identified through monitoring, audits, or regulatory exams.</li><li>Maintain and update business-level compliance documentation, including procedures, control descriptions, and training materials.</li><li>Collaborate with second line Compliance and Legal teams on policy interpretation, regulatory change implementation, and incident response.</li><li>Support compliance testing, audit readiness, and business responses to regulatory inquiries and examinations.</li><li>Assist with delivery of compliance-related training to business staff.</li><li>Contribute to reporting of compliance metrics and trends to business leadership.</li></ul>Qualifications:Required:<ul><li>Bachelor’s degree in business, finance, law, or a related discipline.</li><li>3+ years of experience in compliance, risk management, or control-related roles in financial services.</li><li>Working knowledge of key U.S. banking regulations (e.g., ECOA, RegB, UDAAP, Reg E, Reg Z, Fair Lending, Privacy).</li><li>Experience supporting compliance or operational risk within a business or first line function.</li></ul>Preferred:<ul><li>Bachelor’s degree in business, finance, law, or a related discipline.</li><li>Compliance or risk certification (e.g., CRCM, CAMS, CCEP).</li><li>Familiarity with issue management, risk assessments, and control testing processes.</li><li>Experience working in a matrixed environment or with cross-functional teams.</li></ul>Skills &amp; Competencies:<ul><li>Strong attention to detail and critical thinking skills</li><li>Ability to analyze regulatory requirements and apply them in a business context</li><li>Effective communication and relationship-building skills</li><li>Proactive, self-motivated, and comfortable managing multiple priorities</li><li>Sound judgment and problem-solving capabilities</li></ul>Guardian &nbsp;&nbsp;Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Manager Credit & Fraud Risk (CFR) Compliance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Position OverviewThe Director of Detection Operations is responsible for overseeing the daily operations of internal fraud detections systems, ensuring the effective monitoring of insider threats and internal fraud risks across the enterprise. This role manages the detection infrastructure, alert triage and case referrals. Working closely with the VP of Rules Strategy, Investigations and Technology teams, the Director ensures that fraud alerts are timely, accurate, and actionable, while minimizing false positives and operational noise.Key Responsibilities•Lead the fraud detection operations team, responsible for monitoring and triage of internal fraud alerts•Oversee daily workflows including alert intake, triage, escalation and case referral to investigation teams•Ensure operational coverage, service level adherence and timely escalation of high-risk incidents•Support the VP of Rules Strategy to operationalize new rules, thresholds and models into monitoring systems•Track and improve detection efficiency (hit rates, false positives, alert to case conversion)•Define and report on detection operations Key Performance Indicators (KPI)•Contribute to reporting on detection effectiveness and operational performance•Partner with investigations on case referrals and feedback loops to refine detection quality•Support audit and regulatory review of detection operations•Build and manage a team of fraud detection analysts and operations specialists•Drive a culture of operational discipline, continuous improvement and risk ownershipPreferred Qualifications•5+ years of experience in fraud operations, monitoring, or security operations, with at least 3 years in a leadership role•Deep understanding of fraud monitoring tools, insider threat detection and case management systems•Strong knowledge of internal fraud typologies and insider risk behaviors•Proven track record of managing global operations teams•Strong collaborations skills with Technology, CEG, Legal and risk oversight functions•Experience with operational KPIs, back-office case and SLA management, and executive reportingSalary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Director, Detection Operations, Internal Fraud

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the Internal Audit Group at American ExpressOur Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.About the RoleWe are seeking an experienced Audit Manager with a strong interest and expertise in Treasury functions generally and liquidity specifically who understands and applies US regulatory requirements specific to Liquidity Risk Management (LRM), including OCC Heightened Standards, Regulation WW, the Enhanced Prudential Standards (Regulation YY), SR 10-6, SR 16-3, SR 12-7, Regulation Y throughout audit execution.Key Responsibilities<ul><li>Serve as Auditor in Charge (AIC) on low-risk audits, managing the audit engagement end-to-end, planning audit projects, defining objectives and scope, and coordinating with control groups, external auditors, stakeholders, and regulators to ensure effective execution; conduct L1 reviews; serve as the primary audit client contact</li><li>Remain current on the regulatory rules addressing LRM, including (but not limited to) Regulations YY and WW, and changes within the industry that may impact audit coverage/audit plan&nbsp;</li><li>Analyze / review audit results and documentation to evaluate effectiveness and efficiency, synthesizing audit findings</li><li>Lead audit client meetings and walkthroughs</li><li>Develop test steps, audit findings, and the audit report in accordance with IAG policies and procedures</li><li>Guide team on how to validate and execute corrective actions / Management Action Plans (MAPs) are impactful, sustainable, and improve the control environment of the business unit</li><li>Support business monitoring activities with audit leadership, tracking key metrics to identify control issues and trends; stay up to date with evolving industry trends, external news and regulatory changes, and analyze the impact to the business</li><li>Delegate tasks to team members; guide auditors in assessing risks, evaluating control design, and executing audit tests; review and provide feedback on work papers</li><li>Effectively coach, teach, mentor, and develop less experienced colleagues and co-sourced resources in geographically diverse locations across all aspects of their role, the audit and analytic lifecycle, audit methodology and best practices</li><li>Conduct post-audit feedback discussions with audit team members to provide actionable feedback, support development, and recognize accomplishments</li><li>Guide team to proactively and routinely communicate task status, roadblocks, challenges, suggesting potential solutions to the team</li></ul>Minimum Qualifications<ul><li>5+ years of relevant experience</li><li>Prior experience working at a Big Four / G-SIB</li><li>Experience of liquidity risk management including, but not limited to internal liquidity stress testing,&nbsp;cashflow forecasting, intraday liquidity risk management, collateral management, contingency funding planning, liquidity risk limits calibration/monitoring (including LCR), FR 2052a reporting, etc.</li><li>Skillsets include understanding of:<ul><li>A bank’s Balance Sheet including the portfolio of high-quality liquid assets, loans, deposits, on and off-Balance Sheet commitments, and derivatives, and how these products react during periods of stress</li><li>Key liquidity risks and how they react during periods of stress</li><li>Liquidity stress testing, back testing, and sensitivity analysis to assess the potential impact of stress scenarios to a firm’s solvency</li><li>Liquidity event management in the period of stress along with the processes, roles, responsibilities, and triggers for enacting the contingency funding plan</li><li>Identification of sources and uses of funding, understanding a firm’s funding patterns, and shifts between pledging of collateral.</li></ul></li><li>Demonstrates strong written and verbal communication skills to deliver deliverables with quality, and actionable value-add feedback to management on issues, opportunity areas, and deficiency solutions&nbsp;</li><li>Effectively leads a team in a fast-paced environment to drive business results, utilizing related project management skills, employing creative thinking, and the ability to work on competing priorities</li><li>Applies critical thinking to break-down complex problems into components, and solve using data analysis, process, risk control knowledge, and experience to drive risk-based conclusions and decisions</li><li>Applies control theory and professional auditing practices throughout the audit lifecycle</li><li>Understands regulations, regulatory risks, accounting, and financial industry best practices relevant to the business, including emerging technology and data considerations, and incorporates into the audit approach to enhance outcomes</li></ul>Preferred Qualifications<ul><li>Audit experience</li><li>CFA, CPA, CIA, CRMA certifications preferred. Background in information systems, data analytics or information technology</li><li>Experience interacting with U.S. regulatory examiners</li><li>Knowledge of other Treasury risk areas (e.g. ALM, capital risk management, CCAR)</li><li>Knowledge and experience in the application of control theory and professional auditing practices including the audit lifecycle</li><li>Interest in working with data, interpreting results, analytic best practices and experience with data analytic tools, data visualization, key risk indicators (KRIs), key performance indicators (KPIs), information systems / technology, and scorecards / dashboards, etc.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Treasury Audit Manager - Liquidity

At American Express, our culture is built on a 175-year history of innovation, shared valuesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Position OverviewThe Director of Internal Fraud Governance, Program Management &amp; Reporting supports the governance framework, program execution, and reporting infrastructure for the Internal Fraud 1LOD CoE. This role ensures that policies, standards, and reporting practices are consistently applied within and across business units, providing senior leaders with clear visibility into internal fraud risks, controls, and performance. The Director partners closely with internal fraud risk management, control partners, and business stakeholders to drive effective execution of enterprise initiatives.Key Responsibilities<ul><li>Implement and maintain the internal fraud governance framework for 1LOD, ensuring alignment with enterprise risk management standards and requirements.</li><li>Partner with Internal Fraud Risk Management (IFRM) to equip business units with the information needed to understand risks, taxonomy, and expectations defined in the Internal Fraud Policy.</li><li>Coordinate with 2LOD (Operational Risk Management, Compliance) and 3LOD (IAG) to support oversight and assurance activities.</li><li>Manage the internal fraud program office, driving execution of initiatives, risk assessments, and control remediation efforts.</li><li>Support development and delivery of the program roadmap for internal fraud, including technology deployments, training programs, and control enhancements.</li><li>Track and monitor issue remediation across business units, escalating where necessary to ensure timely closure of control gaps.</li><li>Collaborate with CEG, Legal, and Technology on cross-functional fraud prevention initiatives.</li><li>Prepare and deliver reporting packages, dashboards, and presentations for senior leadership, highlighting fraud trends, risk exposure, and remediation progress.</li><li>Ensure reporting consistency across geographies and business units.</li><li>Provide input and analysis to inform risk appetite discussions and decision-making.</li><li>Lead and develop a team responsible for fraud governance, reporting, and program management.</li><li>Foster a culture of transparency, accountability, &amp; ethical behavior through awareness and training.</li></ul>Qualifications<ul><li>8+ years of experience in program/project management, risk management, or strategic planning, with leadership experience.</li><li>Demonstrated success managing risk or control-related initiatives within a large, complex organization.</li><li>Strong executive reporting and stakeholder engagement skills, with the ability to translate data into actionable insights.</li><li>Familiarity with fraud risk management, monitoring, and control processes.</li><li>Bachelor’s degree required; advanced degree in Business, Finance, or Risk preferred.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Director, Internal Fraud Governance, Program Mgmt & Reporting

Welcome to Whataburger CareersReady to work somewhere sizzlin’? Our Restaurant Team Members are the secret ingredient who make everything come together. Every shift is a new adventure filled with teamwork, laughter, and the joy of serving craveable food. With flexible schedules, weekly pay, and growth opportunities that’ll knock your socks off, Whataburger is where it’s at!Rewards You’ll Enjoy*:<ul><li>Competitive Weekly Pay</li><li>Flexible Schedules</li><li>Scholarship Program</li><li>Paid Time Off</li><li>Wireless Service Discounts</li><li>Computer &amp; Software Discounts</li><li>Fitness / Gym Discounts</li><li>Discounted Meals</li><li>Sky’s-the-limit Career Growth</li><li>A clear path to a six-figure income (our Operating Partners can earn six figures!)</li><li>Medical, Dental and Vision Benefits**</li><li>Retirement Celebration Program</li><li>Part-Time &amp; Full-Time Options</li><li>Day, Night/Evening &amp; Overnight Shifts Available</li><li>Awards and recognition for all you do</li><li>And more</li></ul>QUALIFICATIONS:<ul><li>At least 16 years old</li><li>High school diploma/GED, equivalent work experience, or is attending high school, or educational equivalent, e.g., home school or primary vocational programs</li><li>Enjoy working in a team environment to help make everyone’s day a little bit better</li></ul>Whataburger isn’t just a fast-food burger chain. We’re a family, partnering with great organizations to help support the development of future leaders and entrepreneurs. We’re proud partners of the National Federation of State High School Association which supports extracurricular programs nationwide. We work directly with RecruitMilitary as a Military-Friendly Employer encouraging Veterans, Transitioning Service Members, and Military Spouses to apply. We also draw from a diverse talent pool, through partnerships with Universities, InHerSight and the Hispanic/Latino Professionals Association (HLPA). From retirees and teens working part-time to entry-level careers to experienced professionals ready to work full time, we’re just a click away from serving up a good day!What are you waiting for? Apply now and get hired tomorrow!Whataburger is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, age, or other condition or status protected by law. Whataburger participates in the federal E-Verify Program. For more information go to <a href="http://www.dhs.gov/E-Verify" target="_blank">www.dhs.gov/E-Verify</a>. E-Verify is a registered trademark of the U.S. Department of Homeland Security.*Eligibility rules may apply**Team Members who average at least 30 hours per week (or 130 hours of service per month) over a 12-month measurement period are eligible for these benefits. 109 Ne 28Th St Fort Worth TX 76164-7204

Whataburger

Restaurant Team Member, Overnight Shift - Unit 510

Job Description and RequirementsRandolph-Brooks Federal Credit Union is currently searching for an experienced and talented IT Service Desk Analyst to join our amazing IT Service Desk team!&nbsp;The IT Service Desk Analyst will have the ability to work a hybrid schedule (remote/onsite) after a period of training (time frame may vary). Training will take place at the RBFCU Administrative Service Center: 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233. All applicants must reside within the state of Texas and have the capability of performing all of the work from their home in Texas.To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU. •&nbsp;&nbsp; &nbsp;Must have a reliable home internet provider and the ability to hard wire a connection directly to modem (Ethernet cable provided). •&nbsp;&nbsp; &nbsp;Must be able to provide a workspaces at home that is safe, suitable for work, and within a distraction free environmentThe Service Desk Analyst serves as the first point of contact for customers seeking technical assistance. This role is crucial in providing prompt and effective support, resolving technical issues, and ensuring customer satisfaction. The analyst is responsible for accurately logging, troubleshooting, and escalating issues as needed, maintaining a high standard of service. The role also involves continuous learning and improvement to stay updated with the latest IT systems and services, while working independently and managing multiple responsibilities simultaneously.Essential Functions and Responsibilities:<ul><li>Provide first-level support for hardware, software, and network-related issues, aiming for the highest possible first call resolution (FCR).</li><li>Respond to service requests and incidents via phone, email, or chat in a timely and professional manner, ensuring customer satisfaction by delivering high-quality and consistent service.</li><li>Troubleshoot and resolve technical issues using provided tools and knowledge bases, escalating unresolved issues to appropriate higher-level support teams.</li><li>Follow standard operating procedures for incident resolution and request fulfillment, adhering to company policies, including data protection and confidentiality guidelines.</li><li>Assist in disaster recovery efforts by supporting regular testing and updates of recovery procedures to ensure quick restoration of critical IT services during disruptions.</li><li>Accurately log all customer interactions and technical issues in the service desk ticketing system.</li><li>Perform the setup, configuration, and maintenance of hardware and software, conducting diagnostics and research that may require application installations, updates, or removal.</li><li>Identify and troubleshoot identity access and authorization issues, ensuring users have the appropriate access levels, and determine if user issues are system-related or due to authorization problems, escalating accordingly.</li><li>Maintain up-to-date knowledge of company IT systems and services, participating in continuous improvement initiatives and providing feedback on support processes.</li><li>Communicate effectively, both verbally and in writing, establishing and maintaining effective working relationships with colleagues, employees, and the general public, while planning, coordinating, and prioritizing tasks with excellent organizational skills.&nbsp;</li><li>All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).</li></ul>Requirements:<ul><li>High School diploma or GED</li><li>Minimum One year of job-related work experience</li><li>Previous experience in a technical support and customer service role</li><li>Experience with service desk and ticketing systems such as ServiceNow and Jira</li><li>Exposure to basic networking concepts and troubleshooting techniques</li><li>Familiarity with identity access management processes and tools</li><li>Ability to investigate the root cause of incidents and problems, and test solutions to minimize additional contacts to the Service Desk</li><li>Demonstrates complete professionalism while handling customer inquiries or complaints, including managing difficult situations and erratic customers effectively</li><li>Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users</li><li>Basic understanding of computer systems, mobile devices, and other tech products</li><li>Ability to troubleshoot and resolve basic technical issues with excellent analytical skills combined with a logical mindset, especially while dealing with complex issues</li><li>Self motivated, self starter, and should be patient with good listening skills</li><li>Strong problem-solving skills and attention to detail</li><li>Ability to manage identity access and authorization tasks effectively</li><li>Ability to function independently with minimal supervision, and as part of a team</li><li>Customer-oriented mindset with a focus on delivering exceptional service</li><li>Certifications such as CompTIA A+, ITIL Foundation, or equivalent are desirable</li></ul>Preferred:<ul><li>Associate’s degree in information technology</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

RBFCU

IT Service Desk Analyst

Job Description and RequirementsThe RBFCU Branch Operations Team is seeking a full time Branch Member Service Representative in the McKinney branch location starting at $20.00/hour!Bilingual in Spanish and English? Employees can earn an additional $2.00 per hour upon the successful completion of the RBFCU Bilingual Spanish/English certification.We are also offering a sign-on bonus for Branch Member Service Representatives! New hires will receive $250 in their first paycheck, $500 following 90 days of employment, and $500 following six months of employment (applicable taxes and withholdings). Join our team today! The McKinney branch is located at: 2093 N. Central Expressway, McKinney, TX 75070.As a Branch Member Service Representative (MSR) you will be the face of RBFCU, providing exceptional service to our members and prospective members in a role that combines both Teller and Personal Banker functions.&nbsp; You’ll engage with our members and prospective members to build relationships, utilize your problem-solving skills to identify needs, and educate them on products and services that will improve their financial well-being and quality of life.&nbsp; You’ll have the opportunity to demonstrate your professionalism, initiative and desire to learn and grow with our Path to Promotion and award winning Learning and Development program. &nbsp;If you&nbsp;have a passion for helping others and aspire to work for a Best Places to Work in Texas employer, a career with RBFCU may be just for you.Essential Functions and Responsibilities: <ul><li>Provide enthusiastic, professional, quality, prompt and courteous service to members, prospective members, and RBFCU team.</li><li>Process a variety of face to face transactions and maintain control of cash and negotiable instruments in accordance with policies, procedures, and regulatory laws.</li><li>Qualify members and assist with opening, updating, and closing accounts, and maintain a current working knowledge of the RBFCU Membership and Account Agreement.</li><li>Assist members and prospective members with needs that incorporate other internal departments, such as Consumer Lending, Mortgage and Credit Union Service Organizations, and comply with applicable policies, procedures, and regulatory laws.</li><li>Prepare various teller reports, and escort members into designated areas when requested.</li><li>Engage with members and prospective members by cross serving products and services, meeting incentive goals, and ensuring a current working knowledge of product benefits and features.</li><li>Observe safety and security procedures, and report potentially unsafe conditions.</li><li>All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).</li></ul>Requirements:<ul><li>High School diploma or GED</li><li>Six months of work experience (financial institution, customer service or sales experience preferred)&nbsp;</li><li>Must be able to work a flexible Monday through Saturday schedule</li><li>Must be able to cover staffing at any location within the respective region if a business need arises including branch transfers</li><li>Excellent communication and interpersonal skills</li><li>Ability to apply common sense understanding to carry out detailed and somewhat involved written or oral instructions</li><li>Ability to handle problems involving a few concrete variables in standardized situations</li><li>Proficient in utilizing PC, software and other office equipment</li><li>Teamwork and dedication to developing strong relationships with coworkers</li><li>Able to move over 50 pounds (coin bins occasionally) and sit or stand for long periods of time</li><li>Good vision (correctable), hearing, and manual dexterity</li></ul>Preferred:<ul><li>Bilingual (English/Spanish)</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

McKinney Branch Member Service Representative - Full Time with Sign-On Bonus

<h4>Company Description</h4>Enthuse is an education-led marketing agency. We’re a passionate team of marketers, educators, and instructional designers all dedicated to a singular mission – we teach the world to love our client’s brands.We’re also one of the fastest growing WBENC-certified, 100% women-owned and led marketing agencies in the United States. So,&nbsp;join us and help create&nbsp;engaging content, delivered by world-class storytellers through unforgettable experiences that drive real business results. And do so while taking pride in the fact that each year, we devote a portion of our profits to help empower other women entrepreneurs who often don’t have equitable access to resources like capital, mentorship, and community.<h4>Job Description</h4>The Guinness Brand Advisor is responsible for delivering education and expanding brand awareness for our portfolio of beer brands. Reporting to a Director, Client Engagement, the Guinness Brand Advisor will develop trade relationships and interact face-to-face with distributors, retailers and consumers nationwide. Additionally, this role will have regular interaction with the Diageo stakeholders, Guinness Brand Team &amp; Field Marketing lead.Job responsibilities will include but are not limited to:Brand Advocacy.&nbsp;Represent brand(s) at distributor &amp; trade-focused events with education, mentorship, networking, and tastings, including Global Guinness Quality standardsAccount Management.&nbsp;Generate Guinness volume growth through retailer &amp; consumer activation. Commercial ownership of a set list of key On Premise accounts as well as new accountsTrade &amp; Consumer Education.&nbsp;Impart brand history, production, taste profile, and bar operations knowledge to clients, distributors, trade, and consumersDistributor &amp; Trade Engagement.&nbsp;Drive brand presence, performance, and advocacy in select On Premise accounts using strategic engagement activities and business-focused solutionsContent Development.&nbsp;Collaborates in developing industry-forward educational content to share with internal (agency &amp; client) and external (trade &amp; distributor) audiences as neededSocial Media Presence.&nbsp;Utilize social platforms to amplify brand initiatives and showcase portfolio expertise; growth of individual social presenceAgency Mentorship.&nbsp;Mentor local agency Beer Sales Representatives on brand knowledge and best practices, while instilling and developing a passion for the beer industryAgency Accountabilities.&nbsp;Complete accurate and timely management of agency initiatives including:<ul><li>Budget and expense management</li><li>Performance growth; delivery of individual KPIs and program activities</li><li>Reporting responsibilities; tracking and management of performance data using agency-appointed platforms</li><li>Participation in all internal training initiatives; expanding education and knowledge across all teams</li><li>Point of sale, asset, and warehouse management</li><li>Brand, market, competitive and customer insight curation</li></ul>The above is not a complete listing of all miscellaneous, incidental, or similar duties which may be required from day to day.The physical demands of this role require the following:&nbsp;<ul><li>Bending, squatting, crouching and reaching,&nbsp;climbing, kneeling, and stooping including to arrange and display point of sale</li><li>Frequent lifting and moving cases of product and other objects of&nbsp;50&nbsp;pounds or more</li></ul>The above is not a complete listing of all miscellaneous, incidental, or similar duties which may be required from day to day.&nbsp;<h4>Qualifications</h4><ul><li>Associate’s Degree required; Bachelor’s Degree preferred</li><li>Must be 21 years or older</li><li>7-10 years of experience in the beer, spirits, or hospitality industry, including On-Premise account management</li><li>Must have valid driver's license, registered and insured vehicle with clean driving record/background check</li><li>Cicerone Beer Server Certification (Level 1) preferred</li><li>Confident and outgoing with excellent personal presentation and communication skills</li><li>Passion and expertise for beer highly regarded</li><li>Ability to work remotely with flexible hours, including nights and weekends; ability to travel 50% of time</li><li>Ability to tailor communications for a variety of environments</li><li>Must have working knowledge of Microsoft Office and social media</li><li>Deep understanding of market and industry trends</li><li>Strong budget management skills</li><li>Desire for mentorship and willingness to mentor others, contribute to team culture</li><li>Manage administrative tasks with attention to meeting agency compliance guidelines and standards</li></ul><h4>Additional Information</h4>The base compensation range for this job classification is between $95,000.00-$113,000.00 annually. The determination of what a specific employee in this job classification is paid depends on a number of factors, including, but not limited to, prior employment history/job-related skills and qualifications, length of service, brand program, and geographic location. This job classification is bonus-eligible, with bonus potential subject to applicable bonus plan terms and conditions.This position offers incentive opportunities&nbsp;plus full benefits including Medical, Dental, Vision, 401k with match, PTO time and more!Enthuse is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, citizenship, disability, genetics, pregnancy, protected veteran status or other characteristics protected by applicable federal, state, or local law.Enthuse&nbsp;is committed to providing reasonable accommodations to qualified individuals with disabilities&nbsp;and for other reasons&nbsp;in the employment application and hiring process,&nbsp;in accordance with applicable law.&nbsp;&nbsp;To request an accommodation please contact&nbsp;<a href="mailto:recruitment@enthuse-marketing.com" target="_blank">recruitment@enthuse-marketing.com</a>.

ENTHUSE

Guinness Brand Advisor – West

<h4>Company Description</h4>Enthuse is an education-led marketing agency. We’re a passionate team of marketers, educators, and instructional designers all dedicated to a singular mission – we teach the world to love our client’s brands.We’re also one of the fastest growing WBENC-certified, 100% women-owned and led marketing agencies in the United States. So,&nbsp;join us and help create&nbsp;engaging content, delivered by world-class storytellers through unforgettable experiences that drive real business results. And do so while taking pride in the fact that each year, we devote a portion of our profits to help empower other women entrepreneurs who often don’t have equitable access to resources like capital, mentorship, and community.<h4>Job Description</h4>The Guinness Brand Advisor is responsible for delivering education and expanding brand awareness for our portfolio of beer brands. Reporting to a Director, Client Engagement, the Guinness Brand Advisor will develop trade relationships and interact face-to-face with distributors, retailers and consumers nationwide. Additionally, this role will have regular interaction with the Diageo stakeholders, Guinness Brand Team &amp; Field Marketing lead.Job responsibilities will include but are not limited to:Brand Advocacy. Represent brand(s) at distributor &amp; trade-focused events with education, mentorship, networking, and tastings, including Global Guinness Quality standardsAccount Management. Generate Guinness volume growth through retailer &amp; consumer activation. Commercial ownership of a set list of key On Premise accounts as well as new accountsTrade &amp; Consumer Education. Impart brand history, production, taste profile, and bar operations knowledge to clients, distributors, trade, and consumersDistributor &amp; Trade Engagement. Drive brand presence, performance, and advocacy in select On Premise accounts using strategic engagement activities and business-focused solutionsContent Development. Collaborates in developing industry-forward educational content to share with internal (agency &amp; client) and external (trade &amp; distributor) audiences as neededSocial Media Presence. Utilize social platforms to amplify brand initiatives and showcase portfolio expertise; growth of individual social presenceAgency Mentorship. Mentor local agency Beer Sales Representatives on brand knowledge and best practices, while instilling and developing a passion for the beer industryAgency Accountabilities. Complete accurate and timely management of agency initiatives including:<ul><li>Budget and expense management</li><li>Performance growth; delivery of individual KPIs and program activities</li><li>Reporting responsibilities; tracking and management of performance data using agency-appointed platforms</li><li>Participation in all internal training initiatives; expanding education and knowledge across all teams</li><li>Point of sale, asset, and warehouse management</li><li>Brand, market, competitive and customer insight curation</li></ul>The above is not a complete listing of all miscellaneous, incidental, or similar duties which may be required from day to day.The physical demands of this role require the following:&nbsp;<ul><li>Bending, squatting, crouching and reaching,&nbsp;climbing, kneeling, and stooping including to arrange and display point of sale</li><li>Frequent lifting and moving cases of product and other objects of&nbsp;50&nbsp;pounds or more</li></ul>The above is not a complete listing of all miscellaneous, incidental, or similar duties which may be required from day to day.&nbsp;<h4>Qualifications</h4><ul><li>Associate’s Degree required; Bachelor’s Degree preferred</li><li>Must be 21 years or older</li><li>7-10 years of experience in the beer, spirits, or hospitality industry, including On-Premise account management</li><li>Must have valid driver's license, registered and insured vehicle with clean driving record/background check</li><li>Cicerone Beer Server Certification (Level 1) preferred</li><li>Confident and outgoing with excellent personal presentation and communication skills</li><li>Passion and expertise for beer highly regarded</li><li>Ability to work remotely with flexible hours, including nights and weekends; ability to travel 50% of time</li><li>Ability to tailor communications for a variety of environments</li><li>Must have working knowledge of Microsoft Office and social media</li><li>Deep understanding of market and industry trends</li><li>Strong budget management skills</li><li>Desire for mentorship and willingness to mentor others, contribute to team culture</li><li>Manage administrative tasks with attention to meeting agency compliance guidelines and standards</li></ul><h4>Additional Information</h4>The base compensation range for this job classification is between $95,000.00-$113,000.00 annually. The determination of what a specific employee in this job classification is paid depends on a number of factors, including, but not limited to, prior employment history/job-related skills and qualifications, length of service, brand program, and geographic location. This job classification is bonus-eligible, with bonus potential subject to applicable bonus plan terms and conditions.This position offers incentive opportunities&nbsp;plus full benefits including Medical, Dental, Vision, 401k with match, PTO time and more!Enthuse is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, citizenship, disability, genetics, pregnancy, protected veteran status or other characteristics protected by applicable federal, state, or local law.Enthuse&nbsp;is committed to providing reasonable accommodations to qualified individuals with disabilities&nbsp;and for other reasons&nbsp;in the employment application and hiring process,&nbsp;in accordance with applicable law.&nbsp;&nbsp;To request an accommodation please contact&nbsp;<a href="mailto:recruitment@enthuse-marketing.com" target="_blank">recruitment@enthuse-marketing.com</a>.

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