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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Business Data Analyst role will be responsible for providing analytical support in the delivery of breakthrough innovation and transformational initiatives for the MIS &amp; Analytics organization. The key focus of this role is to leverage data to improve the economics and efficiency of the Travel and Lifestyle Services operational inbound contact center processes and digital servicing channels.Find your place in MIS and Analytics on #TeamAmex.Responsibilities but not limited to:&nbsp;<ul><li>Query and analyze large sets of data to draw conclusions and make recommendations to the business using statistical models and data mining techniques combined with business and operational knowledge.</li><li>Conducting various analyses and providing thought leadership to identify new ideas that lead to improved efficiency and customer experience in our Inbound Contact Center.</li><li>Support the business with the identification of process improvements opportunities, feasibility studies, demand management efforts, and defect eliminations for the purposes of generating cost-savings and improving customer satisfaction.</li><li>Work closely with Operations leaders and Project Managers to further develop existing ideas, prioritize them, and implement them.</li></ul>Minimum Qualifications:<ul><li>Bachelor’s Degree in Analytics, Industrial Engineering, Process Improvement or Computer Science related is required.</li><li>Query performance tuning skills using SQL.</li><li>Experience in using advanced data analytics tools to perform analysis and uncover the insights.</li><li>A creative and innovative professional with strong analytical background.</li><li>Self-starter and naturally curious about finding transformational and customer experience improvement opportunities.</li><li>Critical skills include proficiency with analytical and process improvement tools and techniques, strategic thought leadership and execution skills, strong negotiation skills and data mining skills to generate rich insights.</li><li>Excellent written/verbal communication skills and the ability to thrive in a dynamic and fast-paced environment are required.</li><li>Ability to create professional presentations that are simple, easy to follow and powerful enough to influence stakeholders on business decisions.</li></ul>Preferred Qualifications:<ul><li>At least 2-3 years of working experience in Analytics or Process Improvement.</li><li>Industry Experience as Project/Data Analyst with a track record of pulling, manipulating, processing, and developing meaningful insights from large datasets.</li><li>Proficiency in Tableau or PowerBI.</li><li>Understanding or experience with Data Mining and Machine Learning Algorithms.</li><li>Experience with using Big Data Technology including Hadoop and Hive.</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

American Express

Analyst-Business Systems

POSITION SUMMARY:&nbsp; The Director of Student Success and Evaluation is a full-time faculty member who serves the Physician Assistant Department. This role is responsible for the planning, development, and management of all activities related to evaluating student success across the PA programs. This role serves students by providing analysis of performance and targeted support to enhance learner achievement of program learning outcomes in both didactic and clinical phases. This individual supports the faculty in evaluating opportunities for curricular refinement utilizing student performance across courses and standardized assessments. Additionally, this role supports the programs in the maintenance of accreditation with the ARC-PA by contributing analysis of data gathered through the process of continuous self-study. The incumbent will have extensive depth and breadth of PA education and will help customize learning plans using program-sourced learning platforms to enhance performance. This position will maximize learner access to support services designed to address academic success and retention.This position is a hybrid role and requires frequent travel to the Savannah campus as needed. As such, preference will be given to candidates in Georgia and other Southeastern States. This position offers at $10,000 signing bonus.&nbsp;KEY JOB ELEMENTS:<ul><li>Ensure preparation, development, and implementation of strategies, systems, processes, learning experiences, and networks that support the achievement of program learning outcomes.</li></ul><ul><li>Maintain a working knowledge of the learning sciences literature, including remediation strategies both generally in higher education and specific to physician assistant education.</li></ul><ul><li>Assess, innovate, and implement strategies to improve learner support services across the physician assistant curriculum and monitor academic progress, including remediation across all cohorts.</li></ul><ul><li>Manage and supervise faculty supported academic intervention and advising for physician assistant learners, including tracking academic progress, initiating student contact, interpreting assessment instruments, and advise learners on how to enhance learning and performance.</li><li>Identify and support the implementation of innovative medical education pedagogies and methodologies.</li><li>Oversee the integration of technology and other resources to support an effective learning environment.</li><li>Review, revise, and assist in the development of programmatic evaluation instruments including exams, reports, and surveys.</li><li>Assist in a comprehensive evaluation process for the physician assistant program, ensuring there are valid and reliable measures to assess student achievement of program outcomes/competencies, course reviews, faculty teaching and programmatic effectiveness.</li><li>Monitor and report regional, national and international trends in physician assistant education.</li><li>Participate in the development, review and revision, of the mission statement, goals and competencies of the program.</li><li>Orient faculty to the required processes for monitoring and documenting student performance, remediation, and progression to meeting programmatic competencies.</li><li>Support program director with accreditation compliance, evaluation, and problem-solving activities related to the didactic and clinical curriculum.</li><li>Engages in service, community and campus relations, and scholarly activities.</li><li>Instruct in areas of expertise as assigned by the program director.</li><li>Campus travel can be for extended time periods to meet program needs.</li></ul>JOB REQUIREMENTS:Knowledge:<ul><li>Terminal degree as a Physician Assistant</li><li>Current or emeritus NCCPA certification.</li><li>PAs with active certification must be eligible for state licensure or hold an active, valid, and unencumbered state license.</li><li>2 years of academic experience with a PA program required.</li><li>2 years of clinical experience required.</li><li>Knowledge and experience with Accreditation Review Commission on Education for the Physician Assistant (current standards preferred).</li></ul>Skills:<ul><li>Expertise in pedagogy, learning and assessment, and demonstrated </li><li>Excellent communication skills, both verbal and written.&nbsp; </li><li>Strong interpersonal skills with student, faculty, and staff populations.</li><li>Superior organization, prioritization, and self-motivation skills.</li><li>Strong computer skills, including MS Office Suite, ExamSoft, Learning Management Systems, and PA education platforms (Lecturio, Rosh Review, etc.)</li></ul>Abilities:<ul><li>Demonstrated success in working with faculty, administrators, students and staff within a higher education learning community.</li><li>Ability to interact effectively as a member of a team and work collaboratively with other departments.</li><li>Ability to read, understand, interpret, and implement accreditation criteria and state agency regulations.</li><li>Ability to resolve inquiries and complaints from employees, students, regulatory agencies, or members of the academic or business community.</li><li>Ability to listen to customers (e.g. staff, students, etc.) and to understand and respond positively to their requests.</li><li>Ability to adapt to changing assignments and multiple priorities.</li><li>Ability to manage multiple tasks and successfully meet deadlines.</li><li>Demonstrated ability to engage, support and lead diverse groups.</li></ul>WORK ENVIRONMENT:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, video conference, through email and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe and assess.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive. JobFamilyAll PositionsPayTypeSalaryEducationLevelMaster’s DegreeTravelRequiredTrueTravelPercentage20TelecommutePercentage80

South University

Director of Student Success and Evaluation, Physician Assistant Program

SUMMARY: The Custodian is responsible for performing cleaning functions in and around the campus building(s) to include maintenance duties as assigned throughout their scheduled hours and fulfill special requests as needed. The Custodian must assure the standards set for building cleanliness, minor maintenance and safety procedures are all met and maintained regularly.&nbsp; South University philosophy is considered in carrying out the duties and responsibilities of this position: quality services to clients (students, faculty, staff, &amp; visitors); development, growth, involvement, and recognition of employees; sound economic principles; and maintenance of an environment which is conducive to innovation, positive thinking and expansion.This position is for the second shift.KEY JOB ELEMENTS:<ul><li>In some cases, opens campus building(s) by unlocking all entry doors and classrooms, checks all spaces including restrooms, hallways and entrances for any maintenance problems and clean any assigned area as needed or directed by Director of Facilities.</li><li>Keeps assigned work area clean following procedures for regular dusting and disinfecting of surfaces, mopping, vacuuming and sweeping of all floors.&nbsp; Regularly cleans and restocks restrooms, collecting and disposing of trash and debris from building(s) and grounds.</li><li>Uses appropriate equipment to clean carpets and strip, scrub, buff and wax floors following proper usage and safety protocols.</li><li>Moves furniture, equipment, &amp; materials and performs all cleaning activities necessary to keep campus building(s) clean and safe.</li><li>May perform minor repairs and maintenance, check fire extinguishers, test emergency lighting and order cleaning supplies.</li><li>Reports necessary repairs and safety concerns to facility management.</li><li>Pull trash from offices and cleans as requested. </li><li>Maintain orderly janitorial closets - stock when necessary.</li><li>Respond to special requests for assistance from other departments; provide event setup, and follow directives assigned by facility management.</li><li>In some cases, assist in securing campus building(s) by verifying all persons have exited, lock all doors, turn off lights and activate security alarm.</li><li>Other duties as assigned.</li></ul>JOB REQUIREMENTS:&nbsp;<ul><li>High school degree required or GED required.</li><li>6 months experience in the housekeeping industry. 2 years of experience in the housekeeping industry preferably in a post-secondary institution. </li><li>Understands working methods and procedures used in cleaning and minor maintenance of buildings</li><li>Understands qualities and uses of custodial equipment and supplies</li><li>Excellent written and verbal communication skills. </li><li>Strong interpersonal skills with a wide variety of populations.</li><li>Superior organization, prioritization, self-motivation, and problem resolution skills. </li><li>Frequently lift up to 25 pounds, occasional heavy lifting of up to 50 pounds</li><li>Occasionally climbs up to 15 feet with a ladder</li><li>Exposure to heavy dust, dirt, chemical or paint fumes, or other airborne matter</li><li>Exposure to extreme heat, electric current, hazardous chemicals or other potential hazards</li><li>Sitting or standing for extended periods with no control over rest periods</li><li>Pushes/pulls brooms, vacuums, buffers, scrubbers, cleaning carts</li><li>Must bend, stoop and crawl and occasionally operate hedge trimmers, pressure washers and leaf blowers</li></ul>ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp; While performing the duties of this job, the employee is regularly required to talk or hear.&nbsp; The employee is frequently required to stand and walk.&nbsp; The employee is occasionally required to lift up to 50 pounds.&nbsp; The vision requirements include ability to adjust focus and close vision.South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.JobFamilyAll PositionsEducationLevelHigh School

Custodian 

POSITION SUMMARY:&nbsp; The Director of Clinical Education is responsible for oversight of all aspects of the clinical phase of the Physician Assistant Program. It is expected that the Director of Clinical Education will provide effective leadership toward meeting program and student learning outcomes related to the clinical phase of the program. The Director of Clinical Education will work with the Program Director and other members of the PA faculty to ensure that the program‘s clinical phase is in compliance with all ARC‐PA Accreditation Standards pertaining to supervised clinical practice experiences. The Director of Clinical Education should work in synergy with their counterpart at PA programs on other South University campuses. The Director of Clinical Education is a member of the faculty (rank commensurate with experience) with the Physician Assistant Program.Incumbent must assure that the South University philosophy is considered in carrying out the duties and responsibilities of this position: quality services to clients; development, growth, involvement, and recognition of employees; sound economic principles; and maintenance of an environment which is conducive to innovation, positive thinking and expansion. This position offers a $10,000 signing bonus.KEY JOB ELEMENTS:<ul><li>Oversees clinical curriculum development, which includes the design and implementation of the clinical phase of the program.</li><li>Supervises all members of the program’s Clinical Education Team (CET).</li><li>Oversees ongoing assessment and improvement of the clinical phase of the program to include evaluation of student performance, preceptor performance, clinical site quality, and clinical curriculum.</li><li>Collaborates with the Program Director and site development coordinator to design and implement an ongoing clinical site monitoring plan to ensure the program has adequate SCPE sites.</li><li>Manages faculty coordination by assigning clinical coursework to instructional faculty and preceptors.</li><li>Provides teaching and instruction in the PA program including:<ul><li>Overseeing coordination of instruction for all clinical courses and rotations annually.</li><li>Lecturing in areas of clinical and/or professional expertise.</li><li>Providing academic advising as a small group facilitator and student advisor.</li></ul></li><li>Provides input to assist with accreditation activities, as well as ongoing program evaluation and mission statement review.</li><li>Participates in the program’s admissions process to include student recruitment, student evaluation (through application review and candidate interviews), and student selection meetings.</li><li>Collaborates with the Director of Didactic Education on ongoing assessment of student performance toward attaining the program’s student learning outcomes.</li><li>Engages in service, community and campus relations, and scholarly activities appropriate to the role of Director of Clinical Education and PA faculty.</li><li>Participates in faculty development opportunities each year as required in the areas of teaching and academic administration.</li><li>Provides remedial instruction as needed.</li><li>Adheres to university policies as described in the Employee Handbook, the Faculty Supplement to the Employee Handbook, job description, or other separate guidelines.</li><li>Remains in compliance with South University’s academic policies and procedures, educational policies, both SACSCOC and programmatic accreditation standards, and state agency regulations.</li><li>Assists with the investigation of student problems requiring academic actions according to South University policies and procedures.</li><li>Upholds Program/Department/College initiatives designed to achieve student outcomes, and Campus/community relations.</li><li>Performs instructional duties as assigned and as outlined in the job description and in accordance with the provisions of the Faculty Supplement to the South University Employee Handbook.</li><li>Assists with other responsibilities as determined by the Program Director and/or the Campus Dean of Academic Affairs.&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</li></ul>JOB REQUIREMENTS:Knowledge: &nbsp; <ul><li>Graduation from an accredited PA program.</li><li>Terminal degree as a Physician Assistant.</li><li>Current or emeritus NCCPA certification.</li><li>PAs with active certification must be eligible for licensure or hold an active, valid, and unencumbered stat license in the state where they are assigned.</li><li>1-2 years academic experience preferred.</li><li>2 years clinical experience required.</li><li>Experience in PA/medical classroom teaching and PA education administration highly preferred.</li></ul>Skills:&nbsp;<ul><li>Excellent verbal and written communication skills including the ability to build successful relationships with students and faculty.</li><li>Strong interpersonal skills with student, faculty, and staff populations.</li><li>Excellent critical thinking, conflict resolution, and decision‐making skills.</li><li>Superior organization, prioritization, and self-motivation skills.</li><li>Strong computer skills, including MS Office Suite, ExamSoft, and WebAdMIT.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </li></ul>Abilities:&nbsp;<ul><li>Ability to interact effectively with clinical health care providers and administrators to establish and maintain strong relationships with clinical affiliates/sites.</li><li>Ability to interact effectively as both a leader and as a member of a team and work collaboratively with other departments.</li><li>Ability to read, understand, interpret, and implement accreditation criteria and state agency regulations.</li><li>Ability to effectively present information to faculty, academic and campus leaders, corporate leaders, and public groups.</li><li>Ability to resolve inquiries and complaints from employees, students, regulatory agencies, or members of the academic or business community.</li><li>Ability to listen to staff, students, clinical preceptors, and members of the medical community in order to understand and respond appropriately to their needs and requests.</li><li>Ability to adapt to changing assignments and multiple priorities.</li><li>Ability to manage multiple tasks and successfully meet deadlines.</li></ul>WORK ENVIRONMENT:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, video conference, through email and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.JobFamilyAll PositionsPayTypeSalaryEducationLevelMaster’s Degree

 Director of Clinical Education, Physician Assistant Program

Position Title: Mental Health Student Peer Mentor Dept: Dean of Students (DOS) Division: Dean of Students (DOS) Employee Status: Part-Time (Grant Funded through December 31, 2025) (up to 25 hours as directed by Dean of Students) Type: N/A Grade: N/A Salary: $17.00 hourly FLSA: Non-Exempt Classification: Clerical Priority Application Deadline: October 13th, 2025 __________________________________________________________________________________________________ Reporting Relationships Reports to: Dean of Students Supervision Exercised: None &nbsp; Job Summary Assist the Rock Valley College community in supporting the student counseling center in accordance with the guidelines provided in the Mental Health Early Action on Campus Act, which provides programming that is responsive to student needs and enhances student development. &nbsp; Essential Duties and Responsibilities include the following. Related duties may be assigned. 1. Learn about health and wellness topics and be a positive resource for other students. 2. Promote and market of upcoming events and seminars (Tabling at various locations on campus). 3. Create materials and displays for Wellness Tips and Healthy Marketing (i.e. midterm/finals stress, suicide hotlines, domestic centers, study habits, time management, etc.). 4. Produce monthly student health and wellness material via daily news, social media, classroom pop-ins, etc. 5. Participate in mental health screening events, counseling center information tables, Wellness Wednesday, and Meet the Counselor events 6. Present to different student groups upon request for pop-ins (i.e. psychology, sociology, nursing, student development, health classes, etc.) 7. Answer questions about mental illness with information from relevant scientific sources 8. Offer services through drop-in immediate support and the ability to book appointments. 9. Develop and execute outreach programs and presentations that will: o Raise awareness regarding college mental health issues. o Provide education and resources related to psychological and emotional well-being. o Promote healthy lifestyle behaviors and responsible health habits. o Promote education regarding the use and distribution of safe sex health and strategies. o Increase awareness among students about services available to them. 10. Stay apprised of current legal and ethical issues in counseling and higher education. 11. Regular attendance is expected. 12. Using tact and courtesy, the ability to establish and maintain effective relationships with persons contacted in the course of work. &nbsp; Requirements 1. Commit to contributing to creating a culture of health and wellness at Rock Valley College 2. Attend and participate in weekly team meetings with the Personal and Success Counselors 3. Represent the Wellness Advocate peer mentoring program and RVC Personal and Success Counseling in a professional manner 4. Enrolled as a student at Rock Valley College or show evidence of enrollment at a 4- year institution 5. Have a 2.5 GPA or better 6. Confidentiality is a must 7. Excellent written and verbal communication skills and strong interpersonal skills. 8. Experience in counseling within a college or university counseling center setting is preferred. 9. Experience in community college education is desirable. 10. Demonstrated ability to work with diverse students, faculty, and staff is necessary. 11. Basic computer skills in word processing, database management, and Internet usage also required. &nbsp; Minimum Qualifications High School Diploma and enrolled in a college or university. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. &nbsp; Work Environment While performing the duties of this job, the employee regularly works in an office setting. Physical Demands Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk and hear.

Rock Valley College

Mental Health Student Peer Mentor

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American ExpressHow will you make an impact in this role?Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes. The US Small Business and Middle Market segment (SME – Small and Medium Enterprise) is the largest GCS customer segment, with tremendous growth momentum, and continues to be a key area of investment and focus for our company. &nbsp; The Middle Market Demand Generation Team is part of the Managed Marketing &amp; Prospect organization in GCS. &nbsp;This team is focused on being essential to the US SME Sales &amp; Marketing distribution engine by warming and delivering high intent leads to create new and expand existing customer relationships. &nbsp; One way to fuel the US SME distribution engine is through multi-channel (primarily digital) marketing to the Middle Market business segment. These marketing programs build awareness of American Express and our product suite, generate and nurture qualified demand, and partner with direct response channel leaders and Sales to convert these leads as effectively as possible.&nbsp; This Senior Analyst- Digital Demand Generation role will be responsible for the end to end strategy, development, and execution of digital marketing assets for the Corporate Middle Market prospect audience. These marketing assets will drive demand, awareness, and ultimately leads and conversions for Amex Commercial products.Key Responsibilities:•&nbsp;Lead the E2E creative strategy from ideation to launch for omnichannel digital marketing campaigns to drive awareness and demand for the Corporate Card Program &nbsp; •&nbsp;Conduct market and competitive research to understand leading and innovative practices in B2B digital marketing and integrate them into US SME strategies to drive product demand &nbsp; •&nbsp;Manage relationships with external creative agencies and develop effective, comprehensive creative briefs&nbsp; •&nbsp;Partner closely with media agencies to determine optimal channels, timing and placements for initiatives &nbsp;&nbsp; •&nbsp;Monitor campaign performance and utilize insights and learnings to inform future campaigns &nbsp; •&nbsp;Partner closely with key stakeholders, both internal and external, to ensure alignment with marketing materials and that campaigns support broader business objectives &nbsp; • Drive campaign roadmap, test &amp; learn plans, and optimizations of marketing collateral for continuous performance improvement &nbsp; •&nbsp;Oversee a Marketing Operations Analyst(s) responsible for the legal review process&nbsp; •&nbsp;Execute marketing assets in partnership with operations analysts &amp; Compliance partners to gain legal approval through a thorough review process&nbsp; Minimum Qualifications:•&nbsp;2+ years of B2B and/or digital marketing experience&nbsp; •&nbsp;Creative problem solver with a passion for challenging the status quo&nbsp; •&nbsp;Strategic thinker – ability to ask the right questions and use data to develop winning, profitable strategies&nbsp; •&nbsp;Digital/performance marketing expertise; ability to build campaigns that connect with audience segments and motivate actions&nbsp; •&nbsp;Strong project management abilities with the ability to drive multiple initiatives across different work streams simultaneously&nbsp; •&nbsp;Paid Media and/or Email channel experience and excitement – experience developing creative across multiple digital platforms, and a passion for introducing new/innovative new ones&nbsp; •&nbsp;External agency management experience – writing creative briefs and delivering clear actionable feedback&nbsp; •&nbsp;Strong collaboration and partnership skills – track record for building positive relationships and finding mutual benefit with multiple cross-functional partners&nbsp; •&nbsp;Process-oriented with great attention to detail&nbsp; •&nbsp;Comfort developing, and being held accountable for, performance targets &nbsp;&nbsp; •&nbsp;Desire to innovate and try new things!&nbsp; Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a> Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Analyst- Digital Demand Generation

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Global Servicing (GS) is responsible for the company's customer service, credit, and fraud operations serving consumers, commercial clients, and merchants around the world, as well as global consumer travel and lifestyle servicing. GS provides the world's best customer experience every day by building on Amex's 175-year legacy of service excellence, leveraging new technologies and capabilities to drive innovation, and bringing a human touch to each customer interaction.GS Control Management supports our organization in identifying, assessing, &amp; managing operational risk and supporting customer complaints resolution &amp; privacy rights, to maintain a strong &amp; consistent risk &amp; control culture across GS.The objective of the GS Control Management Issues, Events &amp; Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.GS is looking for a Director of Issues, Events &amp; Remediation to lead a diverse team of high-performing professionals focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.Global Servicing (GS) is responsible for the company's customer service, credit, and fraud operations serving consumers, commercial clients, and merchants around the world, as well as global consumer travel and lifestyle servicing. GS provides the world's best customer experience every day by building on Amex's 175-year legacy of service excellence, leveraging new technologies and capabilities to drive innovation, and bringing a human touch to each customer interaction.GS Control Management supports our organization in identifying, assessing, &amp; managing operational risk and supporting customer complaints resolution &amp; privacy rights, to maintain a strong &amp; consistent risk &amp; control culture across GS.The objective of the GS Control Management Issues, Events &amp; Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.GS is looking for a Director of Issues, Events &amp; Remediation to lead a diverse team of high-performing professionals focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.The Director, GS Issues, Events &amp; Remediation will:<ul><li>Scope, triage (prioritize), and support remediation of issues by influencing BU, who own and execute issue/Operational Risk Event (ORE) remediation</li><li>Investigate and conduct root cause analysis to address repeated issue types</li><li>Perform quality assurance on documentation of issue/ORE type, urgency, severity/impact (e.g., impact analysis), and investigate as necessary to understand and address the root causes</li><li>Oversee the remediation process, including tracking progress, validate resolution efficacy, and communicate status updates to stakeholders to embed accountability along the process, collaborating with other Operational Risk Management (ORM) teams as necessary</li><li>Document and maintain records of issues/OREs and remediations to ensure transparency and accountability in the issue management process</li><li>Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes</li><li>Support and oversee the End-to-End (E2E) issue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices</li><li>Perform sample testing of issues to ensure resolution is complete and effective</li><li>Opine on specific control enhancements related to issues</li><li>Engage with key stakeholders, including business unit leaders, compliance officers, and regulatory bodies, to facilitate effective issue management and resolution</li><li>Prepare and present detailed reports on issue status, trends, and outcomes to senior management and governance committees</li><li>Be a key leader for sharing insights, better practices, themes, etc. across the enterprise</li></ul>Required Qualifications:<ul><li>6+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities</li><li>Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts</li><li>Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Experience within financial services industry</li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively [BU-SPECIFIC]</li><li>Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds</li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:</li><li>Scoping, prioritizing, and support remediation of operational issues</li><li>Investigating and conducting root cause analysis to address repeated operational risk issue types</li><li>Performing quality assurance on documentation of operational risk issues and events</li><li>Overseeing the remediation process for operational risk issues and events</li><li>Documenting and maintaining records of operational risk issues and events to ensure transparency and accountability</li><li>Supporting and overseeing the E2E issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Director Control Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?American Express’ Global Financial Crimes Compliance (GFCC) team is responsible for leading the enterprise-wide Anti-Money Laundering (AML), Sanctions, and Anti-Corruption compliance functions. This team has global responsibility for identifying, investigating, and reporting suspicious activity, including money laundering and terrorist financing, and provides broad analytical and operational support for the company’s enterprise-wide AML function. GFCC is part of the broader Global Risk &amp; Compliance organization.The GFCC Risk Management Office within the GFCC Program Management Office is responsible for risk management and program health monitoring and facilitates alignment across GFCC and broader stakeholder teams in managing and overseeing the financial crimes compliance programs that it owns, which include the Customer Risk Rating (CRR), Money Laundering Risk Assessment, GFCC metrics and reporting, process risk self-assessments, and business ownership of the platform capabilities that support the CRR and Enhanced Due Diligence (EDD) programs.&nbsp; Additionally, GFCC stands as a team to administer end-to-end centralized oversight and ownership of the Enhanced Due Diligence Program (including development of policies / standards / procedures), as well as 2nd line oversight of Know Your Customer Refresh (KYC-R), and implementing processes to execute centralized governance, oversight, analytics and monitoring.&nbsp;Role of Analyst, EDD/KYC Program Enablement TeamAs GFCC embarks on a journey to uplift its risk assessment program and enhance platform capabilities, the enterprise undergoes an uplift to the Enterprise Risk and Operational Risk Management frameworks, and as the expectations of our regulators continue to grow, we need to ensure that our Financial Crimes program continues to be effective and efficient globally. The successful candidate will be responsiblefor working with first- and second- line teams across markets and lines of business to conduct ongoing gap assessments to standards (both in KYC data requirements and KYC-R / EDD review processes). Manage landscape assessments for US &amp; International markets and to drive plan for implementation/alignment/exceptions.Responsibilities<ul><li>Review and assess existing KYC policies, procedures, and workflows against internal standards and external regulatory requirements</li><li>Identify operational, procedural, and documentation gaps in customer onboarding, risk rating, EDD review processes.</li><li>Design/improve/ establish clear criteria and checklists for developing and managing assessment frameworks tailored to the organization’s needs.</li><li>Use qualitative and quantitative analysis to Identify gaps, weaknesses and inefficiencies of KYC data captured in core systems.</li><li>Engage with GFCC Reporting, GRC Product and Technology teams, as well as first- and second-line stakeholders to develop action plans that address identified KYC gaps.</li><li>Define timelines, owners, and success metrics for remediation activities, and track them to closure.</li><li>Audit and Regulatory Exam Preparedness by providing evidence of assessments, action plans, and remediation efforts.</li><li>Conduct periodic reassessments to verify the closure of prior gaps and to evaluate the effectiveness of implemented controls. Monitor for changes in regulatory expectations and proactively assess potential impact on KYC programs.</li><li>Stay updated on evolving regulations and industry standards Minimum Qualifications</li><li>1-3 years of experience in Financial Crimes Compliance, Risk Management, and / or general Compliance, as well as expertise in reporting and data analysis, control management, and issue management.</li><li>Strong understanding of KYC, AML, and sanctions compliance regulations</li><li>Experience/strong understanding of risk and control assessments, audit, or compliance testing</li><li>Familiarity with KYC operations, customer lifecycle, management systems, and screening technologies</li><li>Strong time management, workload prioritization and project management skills.</li><li>Decisive self-starter with a high degree of accountability, solution focused and able to successfully balance multiple priorities over both the short and long term in a deadline-intensive environment.</li><li>Ability to demonstrate strategic thinking, implement innovation and change, champion new processes</li><li>Ability to handle sensitive information in a confidential and professional manner Strong management, collaboration, organizational, and interpersonal skills, and proven ability to motivate and engage stakeholders to ensure effective delivery of initiatives. Excellent communication skills, both written and verbal, with proven ability to translate findings into impactful communications and presentations to senior leadership, regulators, etc.</li><li>Experience with Microsoft Office, including Word, Excel, and PowerPoint.</li><li>Strong decision-making skills, personal conviction, dependable, and adaptable with a proven ability to work independently or within a team environment as required.</li><li>Bachelor’s degree required.</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Analyst-Compliance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Credit Risk Oversight organization within Global Risk &amp; Compliance (GRC) is responsible for identifying and managing credit risk across all processes and geographies at American Express.&nbsp;Key Responsibilities:<ul><li>Conduct quantitative analysis on risk management data to drive insights and recommendations for first line teams.&nbsp;</li><li>Conduct independent reviews of commercial credit risk processes and provide effective challenge to first line teams.&nbsp;</li><li>Identify credit risk metrics (e.g. KRIs and KPIs) to continuously monitor and oversee risk.&nbsp;</li><li>Develop requirements to support the next generation risk capabilities (e.g. Smart Monitoring)&nbsp;</li><li>Produce credit risk dashboards for AXP Risk Committees including tracking risk appetite metrics.&nbsp;</li><li>Analyze trends in the charge and lending portfolios and conduct deep dive analysis to understand key drivers.&nbsp;</li></ul>Minimum Qualifications:Experience and Background:&nbsp;<ul><li>2+ years of credit risk management experience</li><li>Bachelor's degree in Computer Science, Mathematics, Quant, Engineering. Advanced degree in quantitative field is preferred.&nbsp;</li><li>Strong analytical skills and business acumen with a risk-reward control perspective</li><li>Experience with data-driven analytical tools (e.g. SQL, HIVE/HADOOP, R, Python)</li><li>Ability to clearly communicate oversight findings to credit risk peers, business partners, and senior leaders.&nbsp;</li><li>Demonstrates the courage to challenge the status quo.&nbsp;</li><li>Demonstrates the ability to successfully manage multiple priorities under pressure.&nbsp;</li><li>Proven ability to collaborate with colleagues across the Company.&nbsp;</li><li>Self-starter with natural curiosity to solve problems.&nbsp;</li></ul>Leadership Skills:<ul><li>Developing leader who can build, encourage, and mentor a team with a passion for the business.&nbsp;</li><li>Exhibits strong collaboration and influential leadership skills with the ability to build positive relationships across teams and levels of seniority.&nbsp;</li><li>Self-confident with a strong sense of integrity, and the ability and willingness to challenge and be challenged.&nbsp;</li><li>Proactive in identifying issues, delivering and escalating key findings, and advising on recommended solutions to correct issues or mitigate risks.&nbsp;</li><li>Strong verbal and written communication skills, and ability to clearly communicate oversight findings to credit risk peers, business partners, and senior leaders.&nbsp;Guardian</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Manager, Credit Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express is seeking an experienced professional to join the Global Merchant &amp; Network Technology Services (GMNTS) team as an Associate, Technology Operations Support. The team responsibilities include supporting authorization transaction connections and more than 250 unique functions globally. &nbsp;The GMNTS team is the First Point of Contact for Merchants, Third Party Processors (TPPs) and Global Network Services (GNS) Partners and acts as an interface between Internal/External technical support teams having to do with Authorizations, Connectivity, and Secure File Transfer.Additional team responsibilities include the identification, balancing and mitigation of problematic files, maintenance of system tables, and oversight of mainframe batch delivery.&nbsp; Responsibilities (may include but are not limited to):·Act as the first point of contact for merchants, partners, and internal teams when technical issues arise.·Monitor real-time alerting, incidents, email and phone calls related to authorizations, connectivity, and secure file transfer issues.·Perform initial triage to either resolve the issue or identify the impacted systems and processes and begin escalations with appropriate L2/SRE teams.·Ensuring the appropriate documentation and communication protocols are adhered to.·Liaise with internal business, technical teams, and leadership to drive progress throughout outages.·Identify areas of opportunity and implement solutions that will improve the identification, response time, alerting accuracy, and customer satisfaction.·Communicate issues and impacts to all levels of leadership, engineering teams, and business partners as appropriate.·Support the end-to-end receipt and delivery of all aspects of batch AR &amp; AP ensuring controls and deliverables are met. Minimum Qualifications:·Experience working with monitoring tools - application performance monitoring, AIOps or an equivalent tool to improve overall efficiency.·ITIL solid understanding: Event, Incident, Release, Problem and Knowledge Management.·Must have strong organizational skills, the ability to prioritize urgent tasks, demonstrated attention to detail, and the ability to thrive in a dynamic environment under minimal supervision within the framework of a team.&nbsp;·Strong people relationship skills and the ability to influence without authority.·Strong Analytical skills: troubleshooting, issue identification and the ability to quickly grasp process/data/transaction flows and downstream effects.&nbsp;·Strong oral and written communications skills are required – Bilingual Spanish a plus.·Excellent soft skills: Curiosity, Assertiveness, Conflict Resolution, Taking Responsibility·Demonstrated proficiency in the systems and processes supporting: Transaction Authorizations, Connectivity, SFT, CAS, ITSM, Control M, and Unitech. Preferred Qualifications:·Preferred degree in Computer Science, Network, Finance, or related field with 3+ years of experience in Technology roles·Preferred experience with incident solutioning and providing root cause analysis to support the reduction of repetitive incident creation.·Experience in technology for the banking and payments industriesSalary Range: $80,000.00 to $120,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

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