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<h3>Job Description:</h3>To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below: Charlotte, Huntersville, Ballantyne<h3>Client Support Specialist</h3>We have an exciting opportunity for a remote, licensed Client Support Specialist in the Greater Charlotte Metro area! While you will work from home, you must reside near the Greater Charlotte area as occasional in-person participation with your peers is an important part of our culture. We offer virtual interviewing and onboarding, as well as access to our virtual training and support. You’ll have full access to work from home capability to support our clients remotely.<h3>The Purpose of Your Role</h3>As a Client Support Specialist, you will be focused on enhancing relationships with our high-net-worth clients who have assets of $250,000 to $1 million, and therefore have complex service and investment needs. In this role, you will help to increase customer loyalty and drive business development opportunities.<h3>The Value You Deliver</h3><ul><li>Engaging with customers, via inbound calls, responding to their inquiries, and providing product and service level guidance,</li><li>Processing customer requests to include options, equities, mutual funds and fixed income trades and other specialized monetary requests</li></ul><h3>The Expertise We’re Looking For</h3><ul><li>Series 7 required</li><li>Series 63 preferred (paid training &amp; support provided)</li><li>2-3 years of previous experience working in the financial services industry</li><li>Strong technological savvy and comfort with learning how to use new tools</li></ul><h3>The Skills You Bring</h3><ul><li>You have a broad-based knowledge and understanding of general financial planning concepts</li><li>Proven customer service, client support and problem resolution skills</li><li>Ability to effectively influence others and use consultative skills to enrich the customer experience</li></ul><h3>Our Investments in You</h3>Fidelity’s greatest advantage is our people, and we believe it is important to approach life holistically. We offer a competitive total rewards package, including a stable base salary, to recognize associate achievements. And our benefit programs are designed to help you and your family strike the right balance.<h3>Certifications:</h3>Series 07 - FINRA, Series 63 - FINRA<h3>Category:</h3>Customer ServiceFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Client Support Specialist  - Greater Charlotte, NC Area (REMOTE)

Fidelity Enterprise Infrastructure is currently hiring a Data Center Technician III for the Data Center and Colocation Operations team The Expertise We are Looking For <ul> <li>High School Diploma/2 Years of College or equivalent experience </li><li>4+ years data center support </li></ul> The Purpose of Your Role Main focus will be on delivering implementation and support services for a range of platforms like telephony, network infrastructure (LAN/WAN/SAN), server hardware, and storage devices. As a member of the Data Center Operations Team the successful applicant will be involved in activities including the installation, support, and decommissioning activities related to above mentioned platforms. They will have the capability to cable, label, and test server &amp; network connectivity (fiber and copper) to the devices, as well as diagnose and correct issues related to the supported platforms is essential. Additional responsibilities include critical space management, asset management/inventory control and strict alignment to change and incident management policies. This role will include 4-10-hour days over a weekend while working a 2nd or 3rd shift schedule. The Skills You Bring <ul> <li>Extensive knowledge of TCP/IP networking protocols, WAN, LAN, SAN, voice technologies </li><li>Ability to use telecommunications test equipment, specifically Fluke network testers, Network analyzers, carrier circuit test gear capable of Ethernet/DWDM/SONET and cable media testers. </li><li>Basic background on enterprise data center facilities infrastructure including Power/Cooling/Fire suppression/Security-Access Control </li><li>Experience with racking and stacking &amp; cabling and labeling of servers. </li><li>Knowledge in structured cabling concepts and practices are required for the role as many projects and initiatives will entail physical layer implementation. </li><li>Good communication and writing skills. Good interpersonal skills and ability to manage several priorities in a rapidly changing environment. </li></ul> The Value You Deliver <ul> <li>Data Center infrastructure support and problem resolution of complex hardware and software issues across several communication platforms </li><li>Installation and Decommissioning of IT equipment – Includes creating project plans (network connectivity, port turn up, DNS…), asset management, physical rack/stack of equipment, initial device configuration, physical layer connectivity… </li><li>Critical space planning – Ensure proper placement of IT equipment based on environmental factors and IT dependencies. </li><li>Change and incident management coordination. </li><li>Collaboration with critical EI partners and facility engineering ensuring timely delivery of IT equipment and infrastructure. </li><li>Asset/Inventory management – Track and document all IT assets in CMDB tool throughout device lifecycle. </li><li>Manage physical layer telecom connectivity and structured cable plant design. </li><li>Assist in developing department policies and procedures. </li><li>Assist and may lead project initiatives outside of BAU activities. </li></ul> How Your Work Impacts the Organization Data Center Services is responsible for the installation, decommissioning &amp; audit lifecycle of the firm’s IT equipment. Additionally, we support the connectivity of the Local Area network (LAN) and Wide Area Network (WAN) between all Fidelity locations. Company Overview At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.

Fidelity TalentSource

Data Center Technician

<h3>Job Description:</h3><h3>The Role</h3>Are you passionate about real estate? Do you thrive in fast-paced settings? Do you strive for excellence in operations and customer service? Can you work within matrix organizations and influence and inspire others? If so, Fidelity Real Estate is seeking a Director, Facilities &amp; Operations to join our global Facilities &amp; Operations team!In partnership with our outsourced facility management alliance partner, the Director, Facilities &amp; Operations will be based at our Durham, North Carolina campus and oversee all operational aspects of our Durham, NC campus and our offices in Jacksonville, FL and Washington, DC comprising of c.736,000 square feet in total and other locations as may be assigned. This leader will drive asset value through critical thinking, effective expense management and infrastructure planning, as well as focusing on associate needs. To do this, the Director will collaborate with many groups inside and outside of Fidelity Real Estate, which requires strong interpersonal abilities.This role reports to the VP, Facilities &amp; Operations and will have a team of peers across the globe for support and camaraderie.<h3>The Expertise and Skills You Bring</h3><ul><li>Bachelor’s degree in business, facilities management, architecture, engineering or other related area is preferred.</li><li>Graduate degree in a related field is desirable.</li><li>10+ years of real estate management experience with increasing responsibility is preferred.</li><li>You have shown strength in project management, property, asset and facilities management, real estate finance/accounting and leasing, with particular skill in at least one area.</li><li>You can work through ambiguity to drive solutions.</li><li>You excel at oral communication and listening skills.</li><li>You are customer service-focused and easily forge strong relationships.</li><li>You are quick-thinking and remain calm during stressful or emergent situations.</li><li>Leading a team focused on delivering quality services to enable the success of Fidelity businesses.</li><li>Leading resources that handle the day-to-day functions of facilities management: operational risk management, vendor management, critical infrastructure &amp; engineering, repairs &amp; maintenance, amenities (hospitality, fitness &amp; food &amp; beverage), cleaning, landscaping, and others.</li><li>Ensuring outsourced resources provide quality property and facility management services, per their contractual agreement, with a focus on risk mitigation and operational excellence.</li><li>Financial stewardship: reviewing and approving all building expenses and working closely with Fidelity Real Estate Finance on tracking, validating, and controlling costs.</li><li>Developing an annual and multi-year regional operating and infrastructure capital plan to be presented to senior leaders on an ongoing basis.</li><li>Partnering with Real Estate teams (Amenities and Program Management, Project Design and Delivery, and others) to align priorities, develop and implement regional programs and projects.</li><li>Partnering with Engineering Services to ensure consistent standards and performance are achieved across the region.</li><li>Cultivating key partnerships with Global Security &amp; Investigations, Enterprise Infrastructure and Enterprise Business Resiliency to ensure that business unit contingency needs are met during an event.</li><li>Supporting the Sustainability Office and Regional Sustainability Workstreams to develop and implement solutions that promote environmental initiatives.</li><li>Drafting/sending communications regarding building disruptions or campus work, with action plans to address.</li></ul><h3>Other Requirements</h3><ul><li>24X7 on-call coverage.</li><li>100% of time on-site.</li><li>Occasional travel.</li></ul>Note: Fidelity is not providing immigration sponsorship for this position<h3>The Team</h3>Fidelity Real Estate is the corporate real estate division of Fidelity Investments, providing a full range of services to Fidelity business units nationally within the US and internationally. Our philosophy is customer-centric - everything we do focuses on delivering solutions that meet the needs of our customers at all levels. We run more than 11 million square feet of space in the United States and overseas, including thirteen North American and six international locations, two data centers and more than 200 retail investor centers.Facilities &amp; Operations is responsible for ensuring a safe and productive workspace experience for all Fidelity associates and maintaining best-in-class real estate that reflects the Fidelity brand for our visitors and clients. We demonstrate operational excellence in all facets of our daily work.<h3>Certifications:</h3><h3>Category:</h3>Real EstateFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Director, Facilities & Operations

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Talent Acquisitions Operations associate to work in Durham, NC! The Role As a Talent Acquisition Operations associate, you will partner with Talent Acquisition Partners, Account Managers, and the business to support the pre-offer, offer, and onboarding phases of the recruitment life cycle. Fidelity Talent Acquisition’s goal is to ensure every candidate at Fidelity has an exceptional experience entering Fidelity, and the TA Ops team plays a very significant role in delivering that experience. <ul> <li>Create job requisitions for Fidelity hiring manager’s full time roles for job postings.</li> <li>Prepare offer letters and onboarding documents based on information provided by the Talent Acquisition Partners.</li> <li>Monitor candidate progress through the recruiting process to ensure timely completion of tasks and documents.</li> <li>Act as the candidate’s point of contact for all questions related to the onboarding process and provide guidance with high levels of customer service.</li> <li>Respond in a timely and professional manner to unexpected situations</li> <li>Schedule new hire appointments with attention to detail and understanding of the overall onboarding deadline requirements.</li> <li>Maintain confidentiality of highly sensitive data and information, and be a trusted partner to Talent Acquisition Partners, HR Partners, and other business partners.</li> <li>Develop relationships with internal groups in order to create strong partnerships to successfully onboard new hires and improve candidate experience.</li> <li>Partner closely with Talent Acquisition Partners, staffing, and account managers to facilitate seamless requisition creation, offer letter extension, and onboarding of new hires.</li> <li>Leverage Staffing expertise, organizational knowledge, and sound business judgment in order to contribute to the business and build credibility with candidates, clients, and business partners</li> <li>Contribute or own ad hoc projects on an as needed basis.</li> </ul> The Expertise and Skills You Bring <ul> <li>Bachelor’s degree</li> <li>Customer experience required</li> <li>Excellent interpersonal and communication skills and the ability to work effectively with a diverse workforce.</li> <li>Ability to take care of candidate needs while following company procedures.</li> <li>Demonstrates ownership to resolve candidate issues and provide appropriate solutions.</li> <li>Ability to empathize with and prioritize candidate needs.</li> <li>Experience in a fast paced, high energy environment</li> <li>Ability to handle difficult situations with high standards of professionalism and confidentiality</li> <li>A high aptitude to learn new things quickly and adapt to new situations</li> <li>Willing to take initiative and work independently</li> <li>Self-motivated individual with a high attention to detail and ability to prioritize</li> <li>Aptitude towards collaboration and teamwork</li> <li>Highly organized and efficient; skilled at multi-tasking</li> <li>Experience using MS Office, including Outlook, Excel, Word</li> <li>Experience using SharePoint and OneNote is a plus</li> <li>Proficiency in web-based recruiting systems preferred</li> <li>WorkDay experience is a plus</li> <li>Exposure to various compensation package structures including cash, variable pay, other incentives is a plus</li> </ul> The Team Fidelity Talent Acquisition is focused on attracting the best talent to the firm to help drive the best business results. Talent Acquisition Operations main responsibility is to drive the post offer process for all candidates and provide a smooth, easy experience into Fidelity Investments. On the Talent Acquisition Operations team, we take care to ensure all of our new hires are treated well, receive the attention they need, and are onboarded to the firm as accurately as possible. At Fidelity, our greatest asset is our people, and we focus on providing our qualified talent with a seamless onboarding experience. Company Overview: Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skillset and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. Information about Fidelity Investments: At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace The hourly pay rate range for this position is $25.00-27.00 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Talent Acquisition Operations

Senior UX Designer Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a UX Designer to work in either Durham, Smithfield or Merrimack offices! The Role Fidelity Investments is looking for a Senior User Experience Designer who is passionate about their craft and making investing approachable for all audiences. We are redefining the financial services industry by changing the way we work and putting the customer first. It’s a fast-paced environment where decisions are data-focused, collaborative, and iterative. The organization deeply values design. The Expertise and Skills You Bring <ul> <li>Experience <ul> <li>4-6+ years of UX or related experience is preferred </li><li>A degree in a related field such as interactive design, architecture, industrial design, graphic design, or human factors is preferred </li><li>Experience working on agile teams delivering value in digital products preferred </li><li>Experience running and/or using research to support evidence-focused design decisions preferred </li><li>A digital portfolio we can review online is required </li></ul> </li><li>Skills <ul> <li>An array of design skills, which might include visual, conversational, information architecture, prototyping, strategic design methods (such as design thinking), user research, or writing </li><li>Ability to design across all channels including web, native, and automated </li><li>Effective communication as a writer, presenter, and facilitator; equally at ease speaking with developer partners or executives </li><li>A foundation of development knowledge, both web and mobile </li><li>Familiarity with the value of design systems, understanding reuse and scale, and knowing when to contribute to make them better </li><li>Partnering with user research to understand the customer problems to tackle </li><li>Distilling qualitative and quantitative feedback to unearth recurring themes and promote data-driven design decisions </li><li>An unwavering curiosity to ask why </li><li>Design brings you happiness </li></ul> </li><li>Senior UX Designers typically: <ul> <li>Lead the design strategy and execution on their product team, with some guidance and coaching </li><li>Help define the design work and deliver business outcomes on the product team </li><li>Consult with the product owner to help inform product strategy </li><li>Contribute to the culture of the UXD group </li></ul> </li></ul> The Team This role also supports Fidelity’s User Experience Design team, a group that delivers simple and accessible digital experiences to its customers. COVID Work Policy (exclude if role is 100% remote) Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You’ll be spending some of your time onsite depending on the nature and needs of your role. Dynamic Working – Post Pandemic (exclude if role is 100% remote) Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style. Your success and growth is important to us, so you’ll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.

UX Designer

About UsAlways open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere – from the data center to the cloud, to the edge and beyond. SUSE puts the “open” back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow. &nbsp;We are open in our roots and open in our approach, striving to be the most trusted open innovator in the World. Openness extends beyond our technology. Our vibrant community thrives on diversity and connectivity without borders.Junior Legal Counsel - CommercialJob Description<h4>The Role&nbsp;</h4>SUSE Legal is seeking to engage a Junior Legal Counsel – Commercial to join our growing team in the Americas. We are building a best-in-class legal team, partnering effectively with the business and further positioning for growth as SUSE continues its journey as a mature and successful key player in the infrastructure management space. In this role, you will work as part of a team of lawyers and contract negotiators around the globe to provide efficient and high-quality legal support to SUSE sales, product and engineering teams.&nbsp;As Junior Legal Counsel – Commercial, you will play a pivotal role in shaping our strategic technology initiatives. Working with guidance and mentorship from more senior members of the team,&nbsp; you will be responsible for negotiating, drafting, and managing global, complex technology transaction agreements that help drive our rapid sales growth. You will stay up to date on the open source technologies that govern our product development and participate in the development of our commercial contract templates and playbooks, while also collaborating with our product groups for the development of our open source distributions. Reporting directly to the Divisional General Counsel, Americas, your role will include the following:&nbsp;<h4>Responsibilities:</h4><ul><li>Draft, review, and negotiate a wide range of commercial agreements.</li><li>Advise business teams on legal risks and obligations related to commercial transactions and business operations.</li><li>Support sales, procurement, and business development teams in structuring deals and resolving contract-related issues.</li><li>Provide practical, solution-oriented legal advice on a wide range of issues</li><li>Advise on the use and distribution of open source software, including license compatibility and compliance</li><li>Contribute to the development of contract templates and playbooks to improve efficiency and compliance.</li><li>Monitor and ensure compliance with applicable laws, regulations, and company policies in all commercial activities.</li><li>Manage and help resolve disputes or claims arising from commercial relationships, including pre-litigation matters.</li><li>Collaborate with finance, operations, and other internal stakeholders to align legal support with business objectives. </li></ul><h4>Collaboration with Stakeholders&nbsp;</h4><ul><li>Work closely with internal stakeholders, including sales, engineering, product, and compliance teams, to ensure alignment on business objectives&nbsp;</li><li>Work closely with the business to assist in the ongoing contract and relationship management to support business objectives and drive revenue growth</li><li>Work closely with colleagues in SUSE Legal as you develop greater subject matter expertise relative to our business&nbsp;</li><li>Keep abreast of latest regulatory developments impacting strategic technology partnerships, including customer and supplier businesses&nbsp; </li></ul><h4>Qualifications&nbsp;</h4><ul><li>Juris Doctor (JD) degree from an accredited law school&nbsp;</li><li>Admission to the bar in the US state in which you reside</li><li>2-5 years of post-bar experience as a practicing attorney</li><li>Strong knowledge of contract, intellectual property, data and cyber laws, as they customarily relate to technology contracts, or a committed willingness to develop such knowledge&nbsp;</li><li>Excellent negotiation, legal analysis and writing skills</li><li>Basic knowledge of open source licensing principles&nbsp;</li><li>Proven ability to manage complex legal projects and collaborate with cross-functional teams&nbsp;</li><li>Exceptional communication, critical reasoning,&nbsp; and interpersonal skills&nbsp;</li><li>Strong influencing skills&nbsp;</li><li>A demonstrated passion for problem-solving and thinking outside-the-box to get the best business outcomes&nbsp;</li><li>Strong business acumen and the ability to provide practical, business-oriented legal advice&nbsp;</li></ul><h4>Why Join Us</h4><ul><li>We are a mission-driven company with open source at the core</li><li>We embrace a remote-first culture with flexible work environment</li><li>We offer, meaningful legal work that blends tech, business, and community</li><li>We have a small, collaborative team where you’ll make a direct impact and will have tremendous opportunity to learn and grow as a commercial attorney</li></ul>If this role is filled in the United States of America, the starting base salary is expected to be between $103,000 and $189,000. In addition to this base salary, we offer a corporate bonus plan, paid quarterly and an attractive benefits package. US benefits include a comprehensive medical plan, life and disability insurance, 401k, Employee Assistance Programme and generous paid time off and leave policies.&nbsp;Actual compensation will be determined by factors such as experience, skills, geographical location, internal equity, and budget. Please note that this salary information is applicable to the US only. JobLegalWhat We OfferWe empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements.SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind.This is a compelling opportunity for the right person to join us as we continue to scale and prosper.If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now!We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.Sounds like the right fit for you? Click Apply to submit your resume. A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community.SUSE Values&nbsp;<ul><li>Choice</li><li>Innovation</li><li>Trust</li><li>Community</li></ul>

SUSE

Junior Legal Counsel - Commercial

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?US Consumer Services is seeking an experienced and strategic&nbsp;Director– Financial Crimes&nbsp;to lead a diverse team of high-performing professionals focused on ensuring risk and control management is embedded in the day-to-day operations of our organization. This first-line role will involve extensive collaboration with partners across business units, functional areas, and geographies. This role will lead the execution of financial crime risk management within the business unit and is accountable for ensuring the business maintains a strong control environment to prevent, detect, and respond to financial crimes—including anti-money laundering (AML), sanctions, fraud, and anti-bribery and corruption (ABC). The ideal candidate brings deep subject matter expertise and a pragmatic, partnership-driven approach to risk management.This role is part of a team that executes a variety of 1LOD Financial Crimes activities including.1)Program Governance:<ul><li><ul><li>Develop and maintain business processes, business data, and reporting channels to support GFCC policies and governance functions</li><li>Ensure appropriate 2LOD Global Financial Crimes Compliance (GFCC) participation in 1LOD committees</li><li>Provide complete, accurate, and timely information to GFCC </li></ul></li></ul>2)Controls &amp; Issue Management:<ul><li><ul><li>Design and implementation of testable controls to mitigate risks for the BU</li><li>Maintain processes to remediate issues impacting GFCC control operations, including issues on data sourcing, data quality, KYC recordkeeping and business risk management</li></ul></li></ul>3)Advisory:<ul><li><ul><li>Provide consultation on new product initiatives and business projects</li><li>Provide GFCC program with business details required to support execution of GFCC risk assessments</li><li>Collect and maintain partner bank and customer KYC/CDD/EDD periodic activity review information, accepting financial crimes risks associated with those relationships for the BU and escalating promptly to senior management as needed</li></ul></li></ul>Key Responsibilities:<ul><li>Serve as the primary financial crime risk leader within the business, ensuring compliance with applicable laws, regulations, and internal policies.</li><li>Design and implement financial crime risk frameworks, processes, and controls across the business unit.</li><li>Partner with front-office and operational leaders to integrate financial crime prevention into customer lifecycle processes (onboarding, monitoring, escalation, exit).</li><li>Conduct ongoing risk assessments and oversee issue management, including control testing and remediation of identified gaps.</li><li>Lead business readiness for regulatory examinations, audits, and independent reviews focused on financial crimes.</li><li>Consult with second line Global Financial Crimes Compliance (GFCC) teams to interpret regulatory guidance and ensure business alignment with enterprise standards.</li><li>Monitor key risk indicators (KRIs) and report financial crime risk trends and metrics to senior leadership.</li><li>Champion a strong risk culture by delivering targeted training and awareness initiatives across the business.</li><li>Lead or participate in investigations or events involving suspicious activity, sanctions exposure, or internal fraud.</li><li>Manage and mentor a small team (as applicable), driving accountability and performance excellence.</li></ul>Qualifications:<ul><li>7–10+ years of experience in financial crimes compliance, risk management, or business control roles within the financial services industry.</li><li>In-depth knowledge of BSA/AML, sanctions (OFAC), FCPA, and anti-fraud regulations and best practices.</li><li>Demonstrated experience working in a first line of defense or business-aligned control function.</li><li>Strong analytical and problem-solving capabilities with a hands-on, solutions-oriented mindset.</li></ul>Preferred Qualifications:<ul><li>Advanced degree (MBA, JD, or similar). Bachelor’s degree in business, finance, law, or related field.</li></ul><ul><li>Professional certifications such as CAMS, CFE, CFCS, or equivalent.</li><li>Experience leading cross-functional initiatives or change management efforts in a complex organization.</li></ul>Key Competencies:<ul><li>Leadership </li><li>Risk assessment and control design expertise</li><li>Exceptional communication and stakeholder management skills</li><li>Strategic thinking with strong execution capabilities</li><li>Proven ability to operate in a matrixed, fast-paced environment</li></ul>ORMCMSalary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positionsUS Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

American Express

Director, Financial Crimes

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?We are seeking an experienced and strategic Director, Compliance to lead compliance risk identification, management, and mitigation across U.S. Consumer Business Services within the 1st Line of Defense. This role is responsible for advising the business on regulatory obligations and ensuring that front-line activities operate within internal policy and external regulatory frameworks. The ideal candidate has strong subject matter expertise across key banking regulations and excels in balancing risk with practical business needs.This role is part of a team that executes a variety of 1Line Of Defense compliance activities including:Advisory:<ul><li>Providing business-specific Compliance expertise to the Business Unit (BU)</li><li>Review customer-facing materials- marketing, letters, disclosures, digital journeys, etc.</li></ul>Regulatory Change Management:<ul><li>Executing impact assessments for regulatory changes impacting the BU </li><li>Coordinating with BU to implement required changes&nbsp;</li></ul>New Product Approval:<ul><li>Coordinating, executing and providing consultation throughout the BU’s NPA process</li><li>Drafting NPA risk assessment and driving strong governance around execution</li><li>Update BU Risk and Control Assessment based on new and/or revised products</li></ul>Controls &amp; Issue Management:<ul><li>Complaints review activity for the BU</li><li>Implementation and monitoring of new controls for the BU</li><li>Issue Management for the BU, including leading action plan management process and escalating issues to senior management</li></ul>Reporting, Policies and Procedures:<ul><li>Compliance metrics tracking and reporting for the BU</li><li>Owning, drafting, and updating BU Compliance procedures, and communications for Compliance related BU issues</li></ul>Key Responsibilities:<ul><li>Serve as the primary 1LOD compliance partner within the business, ensuring adherence to applicable regulatory requirements (e.g., consumer protection, fair lending, privacy, market conduct, etc.)</li><li>Proactively identify and assess compliance risks inherent in products, services, processes, and controls</li><li>Consult with business leadership and second line compliance to design and implement effective controls and mitigation strategies</li><li>Support the execution of business-level compliance risk assessments and control self-assessments</li><li>Support regulatory exam readiness, issue remediation, and corrective action planning</li><li>Coordinate with compliance, legal, risk, and audit teams to ensure consistent interpretation and application of rules and policies</li><li>Provide guidance on new business initiatives, product launches, and system changes to ensure compliance risks are appropriately addressed</li><li>Monitor and report compliance performance metrics and emerging risk trends</li><li>Act as a trusted advisor to senior leaders, supporting a culture of compliance and accountability.</li></ul>Qualifications:<ul><li>7–10+ years of compliance, legal, or risk experience within a financial institution</li><li>Deep knowledge of U.S. banking regulations (e.g., BSA/AML, Reg Z, Reg E, Reg W, Fair Lending, UDAAP, etc.)</li><li>Experience designing and implementing compliance controls, programs, and assessments</li><li>Strong understanding of the regulatory environment and expectations of federal and state banking regulators.</li></ul>Preferred Qualifications:<ul><li>Advanced degree (e.g., JD, MBA, MPA) or professional certifications such as CRCM, CAMS, or CCEP. Bachelor’s degree in business, finance, law, or a related field</li><li>Experience working with compliance technology tools and issue management systems</li><li>Familiarity with global compliance requirements (e.g., GDPR, MiFID II) if applicable</li><li>Experience in compliance program development&nbsp;</li></ul>Key Competencies:<ul><li>Strong business acumen and judgment</li><li>Regulatory interpretation and control design expertise</li><li>Excellent interpersonal and communication skills</li><li>Ability to influence and advise senior leaders</li><li>Proven ability to manage competing priorities in a complex, matrixed environment</li></ul>&nbsp;ORMCMSalary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Director, Compliance

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Global Risk &amp; Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks.&nbsp;Colleagues at GRC are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.&nbsp;&nbsp;The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the organization, and oversees risk ownership throughout business units, products, and processes.ORM Governance is looking for a Chief of Staff (Manager Assistant) to support the global Governance team by contributing to planning, team management and strategic initiatives, in addition to strong management and partnership support to the VP, Governance and their leadership team.The incumbent will be a key member of the ORM Governance leadership team and will play a key role in shaping strategies across the organization and driving results. They will be expected to provide thought and executional leadership on organizational effectiveness, talent management, strategic priorities and goals. They will have the opportunity to work across a wide range of strategic, analytic, engagement and communications initiatives and have manage strong relationships with the ORM Governance Leadership Team and key stakeholders.Key Responsibilities:&nbsp;<ul><li>Provide strategic, analytical and decision support on a wide range of complex projects, issues and initiatives</li><li>Coordinate and contribute to impactful and engaging presentations &amp; engagement activities such as Senior Executive Management Presentations, Strategic Projects, Town Halls and BUR presentations</li><li>Play key role in building, shaping, and influencing the ORM Governance strategy</li><li>Manage key Stakeholders/Relationships both within and outside of team</li><li>Drive colleague processes, including mid-year, year-end calibration and talent reviews, as appropriate</li><li>Manage ORM Governance colleague engagement strategy and communications &amp; cadences including leadership team meetings, town halls, market visits, etc.</li><li>Support business planning and operations (e.g. annual budget and investment planning, risk and finance reviews, etc.)</li></ul>Minimum Qualifications: <ul><li>The ideal candidate will be a highly motivated self-starter who is able to lead projects with limited guidance, provide strategic thought leadership and challenge the status quo</li><li>Operational Risk knowledge is a plus but not required; intellectual curiosity and a desire to become an expert in Operational Risk if no prior Operational Risk experience</li><li>Ability to manage multiple tasks and projects simultaneously within tight deadlines, great follow-up and attention to detail, works well in a fast paced and dynamic environment</li><li>Excellent project management and organizational skills</li><li>Excellent written and verbal communication skills with a strong executive presence</li><li>Demonstrated relationship management skills with proven ability to influence without authority</li><li>Able to produce innovative, creative, and impactful materials for a variety of senior executives</li><li>High level of integrity and the ability to handle sensitive issues with complete confidentiality</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Chief of Staff (Manager Assistant), Operational Risk Management (ORM)

<h3>Job Description:</h3>Manager, Facilities &amp; Operations The Role Are you passionate about customer service? Do you have an interest in real estate? Do you thrive when leading people and building relationships? If so, Fidelity Real Estate is seeking a Manager of Facilities &amp; Operations to join our team!In this role your primary responsibility will be to provide a magnetic and vibrant workplace experience for all Fidelity associates and visitors by leading the delivery of on-site amenities and hospitality services.You will provide vendor oversight and deliver on the strategy that is set for food and beverage, fitness and wellness programs. You will also support multifaceted real estate product and service initiatives.This role is in Durham, NC and has regional responsibilities and personnel in Durham, NC and Jacksonville, FL. This team of on-site associates is highly visible and readily available to respond to associate needs.The Expertise and Skills You Bring<ul><li>Undergraduate degree or relevant experience.</li><li>Proven track record in hospitality or customer service field is required.</li><li>Corporate real estate knowledge desired, particularly in building operations.</li><li>Familiarity with the financial services industry is valued.</li><li>Experience developing a team.</li><li>Experience with vendor management, including performance accountability, contract compliance and risk management.</li><li>Proficiency with Microsoft Office.</li><li>Excel at meeting new people and networking and have a compassionate, thoughtful, and respectful demeanor.</li><li>Excellent communication and listening skills and an ability to influence others.</li><li>Direct a team focused on delivering quality services that enable the success of Fidelity businesses.</li><li>Demonstrate integrity, dependability, responsibility, accountability, self-awareness, and work ethic.</li><li>Apply innovative thinking to tackle problems.</li><li>Proactively find opportunities to improve, seek feedback, track issues for resolution, and measure engagement efforts.</li><li>Partner with other real estate teams to align on priorities, develop and implement regional programs and projects.</li><li>Cultivate key partnerships with Security, Technology and other groups to collectively ensure that business needs are met.</li></ul>Other Requirements <ul><li>Role is on-site 100%.</li><li>Periodic travel required.</li></ul>Note: Fidelity is not providing immigration sponsorship for this position ​The Team Fidelity Real Estate is the corporate real estate division of Fidelity Investments, providing a full range of services to Fidelity business units nationally and internationally. The Facilities &amp; Operations team manages more than 7 million square feet of space in the United States and overseas and ensures a safe and productive environment for employees while maintaining best-in-class real estate for our visitors and clients. We are customer-centric and focus on delivering solutions that meet the needs of Fidelity associates at all levels.<h3>Certifications:</h3><h3>Category:</h3>Real EstateFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

72 Full Time Jobs in Chapel Hill, NC, USA