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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Travel Related Services Company, Inc. seeks Engineers to serve as a core member of an engineering team to develop digital and automated solutions for our customers. Develop and design software applications, translating user needs into systems architecture. Assess and validate application performance and integration of component systems and provide process flow diagrams. Test the engineering resilience of software and automation tools. Assess and incorporate user story analysis and elaboration to optimize software solution. Apply visualization and other techniques to fast-track concepts. Reengineer systems and code for continuous improvement.Position requires a Master’s degree in Computer Science, Engineering, Information Systems, or a related STEM field, and 1 year of software design, development, testing, and implementation experience. Experience must include 1 year of experience with: Agile, algorithms, API, API REST, data structures, J2EE, Java, JavaScript, JBoss, JDBC, Jenkins, JSON, JUnit, Log4j, Maven, multi-threaded programming, object oriented programming, Oracle, SOAP APIs, SOAP web services, Spring, Spring framework, Spring MVC, SQL, UNIX, Waterfall, and XML. Telecommuting is available up to 2 days per week.Job Location: Phoenix, AZSalary Range: $111,072.00 to $174,750.00 annuallyWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider a number of job-related factors, including experience and location.#LI-DNI #FB-DNI #IN-DNI #TW-DNI #GD-DNI&nbsp;

American Express

Engineers

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.As a brand built on going above and beyond to provide the best customer experience,&nbsp;having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.Team Description:The newly created first line of defense Financial Crimes Risk &amp; Controls center of excellence will provide a holistic, enterprise-wide approach to our financial crimes risk management (FCRM) activities and will reside within Global Servicing.&nbsp;This team will be responsible for establishing a robust control foundation for first line of defense FCRM activities across the company globally, including anti-money laundering, sanctions, payments controls, and anti-corruption. The team will partner closely with Technology to develop and deploy next generation capabilities that address key gaps and strengthen the first line’s ability to detect and prevent financial crimes across our lines of business. The team will work in coordination with the Global Financial Crimes Compliance (GFCC) team within the Global Risk &amp; Compliance organization.Job Responsibilities:<ul><li>The Manager, Financial Crime Risk &amp; Controls Transformation is responsible for supporting workstreams that enhance the Enterprise’s ability to prevent, detect, and respond to financial crime (often through processes, technology, and governance improvements).</li><li>The ideal candidate for this role will be a skillful communicator who enjoys a&nbsp;fast-paced environment, operates&nbsp;cross-functionally, has a strong aptitude for&nbsp;process innovation&nbsp;and influences key stakeholders into action – all while maintaining a&nbsp;positive attitude and sense of humor&nbsp;in the face of challenges.</li><li>This role reports into the Director, Financial Crime Risk &amp; Controls Transformation.</li></ul>Key responsibilities include:<ul><li>Support the management of a multi-year roadmap across multiple workstreams to drive Financial Crimes transformation for individuals (e.g. Card members, supps, corporate card members etc.) with initial focus on USCS and US-GCS.</li><li>Partner closely with GFCC, 1st&nbsp;Line Business Unit Teams, and other 2LOD Global Risk and Compliance groups to implement financial crime risk management frameworks for Individuals across all lines of business and products.</li><li>Support the maintenance of 1LOD financial crimes governance structures and control mapping while partnering with business unit teams.</li><li>Support the execution of the Guardian plan for financial crimes risk with focus on Governance, Standard operationalization with focus on individuals.</li><li>Develop reporting to measure overall program health and proactive issue management; proactively drive recurring communications and executive materials creation to ensure transparency and collective understanding.</li><li>Partner with 1st line of defense product &amp; capabilities and data governance team to support building the future state financial tools and capabilities.</li><li>Support robust change management towards managing compliance with financial crime regulations by reviewing and challenging controls across the organization and building external perspective.</li><li>This role is critical for AXP to remain compliant with evolving regulations and emerging threats and internal GFCC policy and building best-in-class financial crime controls and frameworks.</li></ul>Minimum Qualifications:<ul><li>Prior experience in transformation and program management with strong understanding of governance, target operating models, and control frameworks.</li><li>Experience in supporting multi-year strategic programs that cut across multiple cross-functional/Business Unit teams to accelerate strategic alignment and drive business, customer, and regulatory outcomes.</li><li>Demonstrated ability to self-start, carve opportunities out of white space, define a strategic vision, and drive results with a high degree of independence.</li><li>History of high performance with demonstrated adaptability to excel in a fast-paced environment and adjust to shifting priorities.</li><li>Excellent communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts.</li><li>Ability to maintain a positive attitude in the face of challenges.</li><li>Bachelors Degree or equivalent years of experience required.&nbsp;</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Manager Financial Crimes Risk Controls Transformation

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Global Merchant &amp; Network Services (GMNS) Business Unit acquires and maintains relationships with millions of merchants who welcome American Express-branded cards. The Global Client Group (GCG) in Global Merchant &amp; Network Services serves American Express’ largest and most complex global merchants across retail, online and travel-related industries representing over $300B+ of charge volume.&nbsp;Our vision is to be the partner of choice to drive global commerce.&nbsp;Our mission is to drive revenue growth through premium value, service excellence, and high-touch customer engagement.How will you make an impact in this role?This newly created Director of Business Operations role is responsible for strengthening how the Global Client Group (GCG) delivers for its customers by driving operational discipline, effective risk management, and strong control execution across our global organization.&nbsp;This leader will partner closely with Client Managers (CLMs), GCG leadership, and enterprise stakeholders to ensure processes and controls are well designed, clearly understood, and consistently executed - supporting reliable, high-quality outcomes for American Express and our merchant customers.&nbsp;This role is critical to improving our risk and control function and offers meaningful visibility, closer partnership with senior leadership, and the opportunity to materially improve how the business operates. The Director will be successful by leveraging a strong risk skillset, superior stakeholder engagement abilities, and a passion for supporting a global organization through critical changes.&nbsp;Key Responsibilities Include:<ul><li>Manage day to day business operations and risk execution for GCG, serving as a central point of accountability for how operational risk, controls, and core processes are managed and delivered.</li><li>Embed operational and control rigor into how GCG serves its customers, ensuring risks are identified early, issues are addressed decisively, and customer experience is protected.</li><li>Partner closely with Client Managers to understand business and customer needs, translating those insights into practical process and control enhancements, and working with CLMs to implement changes.&nbsp;</li><li>Drive consistency and uplift across GCG processes and controls, leading the design, implementation, and adoption of improved standards, procedures, and operating practices.&nbsp;</li><li>Monitor, analyze, and drive resolution of Operational Risk Events (OREs), finding, and issues, identifying root causes, surfacing trends, removing roadblocks, and ensuring timely closure.</li><li>Represent GCG in Guardian and enterprise risk initiatives, orchestrating inputs, managing follow-ups, and ensuring outcomes are delivered.</li><li>Analyze risk performance and operational data to surface emerging risks, highlight areas of concern, and provide clear, actionable insights to senior leaders.&nbsp;</li><li>Support governance forums and risk committees by raising key issues, informing discussions, and tracking actions through to completion</li><li>Contribute to longer -term operational and automation solutions by defining business requirements for product roadmaps and ensuring new capabilities improve control effectiveness and execution quality.</li><li>Own and lead execution across multiple, cross-functional initiatives, holding team accountable for delivery and ensuring operational and control changes move from design through implementation across GCG.&nbsp;</li></ul>Minimum Qualifications:<ul><li>5-7+ years of experience in business operations, operational risk, control management, audit, or related roles.</li><li>Strong understanding of the operational risk management lifecycle.</li><li>Experience in designing and implementing processes and controls in partnership with business teams.</li><li>Proven ability to influence stakeholders across business, technology, and risk functions.</li><li>Track record of driving delivery across multiple initiatives in complex environments.&nbsp;</li><li>Strong analytical and problem-solving skills, with sound judgement.&nbsp;</li><li>Clear, concise communicator - comfortable operating with senior stakeholders.</li><li>Hands-on leadership style with high accountability and follow through.&nbsp;</li><li>Bachelor's Degree required.&nbsp;</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>\Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Director-Business Operations

At American Express, our culture is built on a 175-year history of innovation, shared valuesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.<h4>&nbsp; &nbsp; &nbsp;About the Role</h4>We are looking for a Software Engineer to join our Servicing Engineering team, supporting platforms used by American Express customers. In this role, you will work in a fast-paced, collaborative environment where innovation, quality, and customer experience are paramount. You will contribute to the design, development, and delivery of scalable software solutions while navigating ambiguity and rapidly evolving business needs.<h4>&nbsp; &nbsp; &nbsp;Key Responsibilities</h4><ul><li>Work as part of an agile engineering team to design, develop, test, and maintain software applications.</li><li>Collaborate closely with product managers, business stakeholders, and cross-functional teams to understand requirements and translate them into technical solutions.</li><li>Contribute to software builds using consistent development practices, shared tools, reusable components, and clear documentation.</li><li>Demonstrate increasing independence while contributing to team goals and delivering high-quality outcomes.</li><li>Participate in code reviews, automated testing, and continuous improvement of development standards.</li><li>Debug and resolve software defects across application components.</li><li>Support the development, deployment, monitoring, and maintenance of applications across test, integration, and production environments.</li><li>Automate deployments and enable CI/CD pipelines to improve delivery speed and reliability.</li><li>Design and support applications that automatically scale based on demand.</li></ul><h4>&nbsp; &nbsp; &nbsp;Qualifications</h4>Education &amp; Experience<ul><li>Up to 4 years of professional software development experience or equivalent practical experience.</li><li>Bachelor’s degree in Computer Science, Computer Engineering, or a related field (or equivalent experience).</li></ul>Technical Skills<ul><li>Proficiency in one or more programming languages such as JavaScript, React, Java, and Pega.</li><li>Working knowledge of HTML5, Redux, Angular, and Node.js.</li><li>Experience with automated testing and unit testing frameworks such as Jest, Enzyme, or React Testing Library.</li><li>Strong understanding of DOM fundamentals.</li><li>Experience building adaptive and responsive user interfaces.</li><li>Familiarity with distributed (multi-tiered) systems, algorithms, and relational and/or NoSQL databases.</li><li>Experience working in CI/CD environments using tools such as Git and Jenkins.</li><li>Strong system and architecture design skills, including modeling complex systems.</li></ul><h4>&nbsp; &nbsp; &nbsp; Preferred Attributes</h4><ul><li>Ability to design scalable, reliable, and efficient solutions that meet business requirements.</li><li>Strong problem-solving skills and the ability to work effectively in ambiguous environments.</li><li>A collaborative mindset with a passion for continuous learning and improvement.</li></ul>&nbsp;Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Software Engineer - Full Stack

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex,&nbsp;you'll&nbsp;experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp; Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp; Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.&nbsp;About Enterprise Architecture: Enterprise Architecture is an organization at American Express and it is a key enabler of the company’s technology strategy. The four pillars of Enterprise Architecture include:1. Architecture as Code: this pillar owns and operates foundational technologies that are leveraged by engineering teams across the enterprise.2. Architecture as Design: this pillar includes the solution and technical design for transformation programs and business critical projects which need architectural guidance and support.3.&nbsp;Governance: this pillar is responsible for defining technical standards, and developing innovative tools that automate controls to ensure compliance.4.&nbsp;Colleague Enablement: this pillar is focused on colleague development, recognition, training, and enterprise outreach. The Architecture as Code is driving a new way of building web experiences for our customers. We are looking for a forward-thinking Senior Solutions Architect II who would be responsible for the end-to-end design and delivery for customer value capabilities in US and international markets. You will be hands on in designing the fundamental architecture that powers our web frameworks like content management, search and navigation and web authoring.&nbsp;Responsibilities:&nbsp;<ul><li>Ensures Technology Platform solutions are aligned with the corresponding Platform Blueprint and Company Platform roadmaps; may be called on to be the Technology Platform Single Point of Contact (SPOC)</li><li>Focuses on cross-platform integration to use and optimize platform capabilities</li><li>Ensures the engineered environment meets the specification in terms of business requirements, application design and infrastructure requirements, i.e. accountable for the platform integration performance and efficiency</li><li>Performs hands-on solution architecture design work and actively participates in design and code reviews to ensure both delivery of desired business outcomes and alignment to enterprise standards</li><li>Provides input and functional direction to the Technology Platform’s API strategy and implementation roadmap</li><li>Works with Business and Data Architects to align and incorporate their input into platform solutions</li><li>Responsible for coaching and mentoring engineering resources on solution architecture, providing advice, mentorship and assistance to less experienced colleagues as required</li><li>Identifies technical solutions and business process improvements in support of the business and IT strategic direction</li><li>Finds opportunities to embrace innovative technologies</li><li>Interacts with business partners and product engineering teams to share and direct architecture practices that may affect business solution delivery</li><li>Provides architectural governance, reviewing projects to ensure alignment to architectural and technical strategy by driving Technology Platform to Platform Architecture Review (PAR) approval level</li><li>Advises product delivery resources on the best time to engage dependent teams (for example, database engineering teams)</li><li>Ensures accurate asset information is documented and recorded in the appropriate repositories for the assigned portfolio</li></ul>Qualifications:<ul><li>8+ years of hands-on programming experience meaningful to the assigned Technology Platform in a professional environment and/or comparable experience such as:</li><li>Advanced hands-on experience with application solution architecture design and end-toend software development of complex distributed (multi-tiered) systems</li><li>Prior experience in multiple IT disciplines with a confirmed understanding of architectural concepts (business, data, technical and solution) and track record of implementation</li><li>Extensive experience using a systems analysis and design methodology that is applicable to an agile product environment</li><li>Bachelor’s Degree in computer science, engineering, information systems or related field required; advanced degree preferred</li><li>Prior hands-on experience with one or more core technology stack components within the assigned portfolio, such as relevant frameworks and/or programming languages</li><li>Advanced to authoritative level knowledge and understanding of solution architecture, complex application systems design and platform integration via modern approaches (i.e. RESTful APIs, event-driven layered Architecture, Message brokers )</li><li>Proven understanding of relevant supporting architecture domains required to align and deliver solutions (business, information, application, technical, etc.)&nbsp;</li><li>Ability to perform system design reviews to ensure selection of appropriate technology, efficient use of resources, and alignment to strategic platform roadmaps</li><li>Channel-specific solution architecture skills as required by the assigned platform, such as web, mobile, voice or interactive media</li><li>Advanced skills with Open Source components, frameworks and complex systems integration</li><li>Full understanding of Service Oriented Architecture design principles, execution patterns and performance optimization techniques</li><li>Able to participate in the prevention, diagnosis, and resolution of system outages as a leader in the underlying architecture</li><li>Experienced level understanding of relevant SDLC methodologies, practices and compliance policies/procedures</li><li>Deep business capability domain knowledge relative to the assigned portfolio</li><li>Able to acquire results with an emphasis on reducing cycle time and growing the speed to market of new products&nbsp;</li><li>Excellent interpersonal skills (verbal and written), as well as effective consultative and influential leadership skills</li><li>Well versed in current industry best practices regarding solution delivery disciplines&nbsp;</li><li>Strong business insight with the ability to identify key issues and their impact in a broad business context&nbsp;</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Solutions Architect II - Enterprise Architecture

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp;Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;American Express is on an exciting cloud transformation journey driven today by a successful, high-energy, delivery-focused team that enables our vision of “security-as-code” and integrations across a diverse set of teams and tools to ensure public cloud security equivalency with on-premises security capabilities, methods, and processes for all cloud service models (IaaS, PaaS, SaaS) and workloads. The&nbsp;Director – Cloud Security Strategy and Governance&nbsp;will collaboratively lead the Strategic Program Management, Governance, and Operations functions of the technology risk and cyber security controls and capabilities required to secure the American Express cloud journey, including both our private/public cloud. The Director will partner with Cloud Engineering, Cloud Operations, other Technology partners, and all TRIS domains to help drive secure adoption, governance, compliance, and operations using a standardized risk-based model. The Director will set the agenda by collaborating and driving cross-TRIS matrixed capabilities to ensure appropriate risk informed delivery,&nbsp; directly supporting the enterprise cloud strategy. The successful candidate will be accountable for the oversight and delivery of the Cloud Security Strategy and Governance program and the enablement of all up-stream/down-stream processes and methods. This position demands a well-organized action-oriented, team player with the ability to prioritize daily work vs strategic roadmap items; work on multiple initiatives simultaneously; establish and maintain an outward looking view on new and evolving technologies; and an ability to mature and operate business critical, end-to-end processes and solutions – while ensuring a great colleague user experience. You will work closely with other Information Security departments, architecture and the Enterprise Cloud team, as well as external cloud providers on requirements, design, integration and delivery of these solutions. Responsibilities Include:<ul><li>Build and lead Program Management functions to drive delivery of centralized cloud security reporting, governance, and finance functions</li><li>Develop, coach and mentor a highly motivated team, while coordinating closely with other Information Security and Engineering leaders and business partners.</li><li>Partner in external and internal audits, ensuring overall adherence to policies and standards, driving the highest level of compliance through response, remediation and escalation as necessary</li><li>Establish and refine cloud security budget and finance forecasting for public cloud consumption of security tools</li><li>Assess, measure and report against cloud controls, and drive risk reduction guidance across and in partnership with all TRIS domains</li><li>Partner with TRIS, Engineering and business stakeholders to help define and prioritize cloud security initiatives</li><li>Provide security expertise to the Cloud Program, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Cloud Application Architecture subprograms.</li><li>Collaborate with enterprise architects and SMEs to deliver comprehensive security solutions that align to Amex cloud strategy</li><li>Capture requirements; build functional specifications, timelines, adoption plans and other artifacts to support security implementation.</li><li>Partner with Architecture teams to build cloud-optimized security patterns and contribute to Enterprise Architecture governance.</li><li>Partner with and support the Engineering team to drive and execute results in a timely manner. Minimum Qualifications:</li><li>8+ years of experience in Information Security Roles</li><li>Experience with Cloud Control Matrix and CIS benchmarks for gap assessment</li><li>Broad understanding of all IS disciplines including, Governance, Cyber Threat, Identity and Access, Infrastructure, Endpoint, Vulnerability, Data Protection, Operations, Application, Incident Response.</li><li>Understanding of Information Security technology and platform delivery with experience in planning and execution of security projects.</li><li>Understanding of Cloud Fundamentals, including containers, software-defined networks, high availability design, multi-cloud, and serverless compute.</li><li>Demonstrated experience in Agile environments, application design, software development, and testing. Preferred Qualifications:</li><li>Bachelor’s Degree in computer science, computer engineering, or related field; or equivalent experience</li><li>Information Security Certification required, CISM or similar.</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Director Cybersecurity - Cloud Security Strategy & Governance

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex,&nbsp;you'll&nbsp;experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;Here, your expertise drives real transformation. Your voice will influence enterprise processes, your leadership will accelerate modernization, and your work will help redefine the way American Express manages partner risk and delivers seamless global experiences. You’ll collaborate across teams to solve complex challenges—advancing digitization, redesigning end-to-end workflows, and unlocking the power of data, automation, and GenAI/Machine Learning to meaningfully improve outcomes for our partners and our business.As we continue evolving how we serve our Global 3PPP’s (Third Partner Payment Partners), we are committed to building smarter, more efficient, and more resilient operational and Due Diligence (DD) capabilities. Whether developing new digital tooling, streamlining Due Diligence experiences, or enhancing risk and compliance controls within the E2E DD process, you will help shape the next generation of operationalizing digital DD processes and oversight across the American Express 3PPP’s.The Senior Manager role sits within Global Strategy Operations and Performance under Global Merchant and Network Services (GMNS) and plays a key leadership role in designing and implementing the end-to-end strategy for the digitization of the Due Diligence program across 3PPP’s. This includes defining business requirements, developing and enhancing tooling, driving workflow automation, and partnering closely with Technology, Compliance, Operations, and Product teams to bring the future-state ecosystem to life.This role is central to reimagining how we assess partner risk—embedding policy and control needs into intuitive digital workflows, enabling greater consistency and transparency, and leveraging emerging technologies like GenAI/ML to accelerate decision-making and improve operational performance. You will help build a simplified, scalable Due Diligence experience that supports our global growth while strengthening the governance and control environment that underpins the American Express Network.Key Responsibilities⦁&nbsp;&nbsp;&nbsp;&nbsp;Develop and own the E2E transformation strategy for digitization of DD across 3PPP channels ⦁&nbsp;&nbsp;&nbsp;&nbsp;Asses current-state pain points, fragmentation, and risk; partnering with Product to define a future state workflow. ⦁&nbsp;&nbsp;&nbsp;&nbsp;Collaborate with stakeholders across DD Operations, Business Development, Product, and Compliance teams to identify requirements. ⦁&nbsp;&nbsp;&nbsp;&nbsp;Enabling analytics-driven decision making to evolve the future state operational and product needs. ⦁&nbsp;&nbsp;&nbsp;&nbsp;Brainstorming and negotiating effectively with various stakeholders to continuously define requirements and prioritization. ⦁&nbsp;&nbsp;&nbsp;&nbsp;Lead the tooling strategy and enhancements, ensuring the right systems and platforms are in place to enable effective oversight and operational efficiency. ⦁&nbsp;&nbsp;&nbsp;&nbsp;Represent the business in all stages of solution design – ensuring tooling and capabilities reflect policy requirements, operational realities and needs, and partner experience goals. ⦁&nbsp;&nbsp;&nbsp;&nbsp;Influence product decisions by providing insights on regulatory requirements, operational impacts, and risk considerations. ⦁&nbsp;&nbsp;&nbsp;&nbsp;Lead operational planning for rollout of new digital tools and processes, including change management, training, process documentation, and partner adoption. ⦁&nbsp;&nbsp;&nbsp;&nbsp;Embed Compliance, RCSA, and operational risk requirements into tolling and workflows to strengthen partner oversight and end-to end governance. ⦁&nbsp;&nbsp;&nbsp;&nbsp;Develop clear, structured business updates, recommendations, and reporting for Sr. Leaders across the GSOP and Business Development organizations. Required Qualifications:⦁&nbsp;&nbsp;&nbsp;&nbsp;5-7+ years of experience in Product Management, Operations, Compliance, or Risk within financial services or highly regulated industries. ⦁&nbsp;&nbsp;&nbsp;&nbsp;Strong understanding of Due Diligence, KYC/AML, partner onboarding, or third-party risk management processes. ⦁&nbsp;&nbsp;&nbsp;&nbsp;Hands-on experience driving digital transformation, tooling builds, or workflow automation. ⦁&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with GenAI/ML applications in operational or risk processes ⦁&nbsp;&nbsp;&nbsp;&nbsp;Experience developing business requirements, workflows, and process maps. ⦁&nbsp;&nbsp;&nbsp;&nbsp;Strong background in PRSA/RCSA frameworks and integrating controls into system/process design. ⦁&nbsp;&nbsp;&nbsp;&nbsp;Exceptional communication, stakeholder management, and problem-solving skills. ⦁&nbsp;&nbsp;&nbsp;&nbsp;Proven ability to lead cross-functional initiatives from concept through implementation.Preferred Qualifications:⦁&nbsp;&nbsp;&nbsp;&nbsp;Product development experience supporting technology teams or building complex internal tools. ⦁&nbsp;&nbsp;&nbsp;&nbsp;Prior experience in Operations, Product Development, GNS or partner-facing environments. ⦁&nbsp;&nbsp;&nbsp;&nbsp;Certification or formal training in GenAI/ML, Agile, or Product Management. ⦁&nbsp;&nbsp;&nbsp;&nbsp;Experience driving or contributing to large-scale, enterprise-wide initiatives on the business or product side, with demonstrated ability to navigate ambiguity, influence diverse stakeholders, and deliver integrated end-to-end solutions.Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Partner Due Diligence Oversight – Platforms and Capabilities

You lead the way. We have your back.&nbsp;At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?We need someone to lead facilities engineering and operations teams for a new enterprise data center currently under construction in Phoenix. &nbsp;This Director role will be responsible for the following:<ul><li>Lead a 24×365 data center team with responsibility for all aspects of facilities infrastructure, ensuring effective performance in all operations and maintenance activities.</li><li>Recruit, hire, coach, and develop all facilities team colleagues.</li><li>Establish Standard and Emergency operating procedures and training programs to ensure a strong safety culture and compliance with OSHA, NFPA, and company standards.</li><li>Serve as the 24x7 escalation point for facilities-related incidents and emergencies, coordinating response and resolution.</li><li>Implement and manage a comprehensive maintenance program including procedures, training, schedules, and third-party vendor engagements.</li><li>Partner closely with the Data Center IT Operations team and develop and maintain strong relationships across the enterprise.</li><li>Manage operating budgets and resource planning while supporting capital budgeting, forecasting, and infrastructure investment planning.</li><li>Interface with utilities and local agencies as required.</li></ul>Minimum Qualifications:<ul><li>10+ years of relevant experience with full accountability for managing data center facility operations.</li><li>Experience leading teams of 10+ direct reports in a high-availability environment.</li><li>Strength in change management and large-scale project management.</li><li>Proven expertise as a technical subject matter expert across critical data center systems, including mechanical, electrical, controls, and life-safety infrastructure..</li></ul>Preferred Qualifications:<ul><li>Familiarity with hyperscale data center facilities and network architectures.</li><li>Experience managing multiple facilities in one region or campus.</li><li>Active engagement with relevant industry organizations, certifications, events, and conferences.</li><li>Exceptional business and communication skills—including analysis, collaboration, presentation, and influence—demonstrated within a corporate environment.</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director, Data Center Facilities Engineering and Operations

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.The U.S. Consumer Services and Enterprise Digital &amp; Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.Responsibilities:<ul><li>Manage day-to-day Portfolio activities such as resourcing, financial spend tracking, capacity planning, program health check, and data trending risk identification.</li><li>Take ownership in managing and ensuring successful financial, delivery and operational outcomes across the portfolio - gathering status updates and escalating delivery risks when needed.</li><li>Drive design discussions and facilitate consensus on solution architecture decisions across all upstream engineering SMEs, Enterprise Architects and Raven SMEs.</li><li>Manages the planning, coordination, and execution of technology-focused projects, ensuring alignment with strategic objectives and project goals</li><li>Leads Agile release trains, coordinating with product owners, agile champions, and development teams to ensure timely and quality delivery of project milestones</li><li>Leads Program Increment (PI) planning meetings with senior leadership, product management, and delivery teams to ensure strategic alignment and readiness</li><li>Mentors Agile Release Train (ART) meetings to ensure the preparation, readiness, and prioritization of features for future PI planning sessions</li><li>Develops risk management plans, conducts regular risk assessments, and implements mitigation strategies to ensure smooth Agile Release Train (ART) execution</li><li>Analyzes and interprets relevant portfolio, Release Train, and team-level metrics to provide strategic insights into delivery and execution</li><li>Facilitates Inspect &amp; Adapt sessions and other retrospective meetings to promote a culture of continuous learning and improvement within the teams</li><li>Oversees the process of maintaining project documentations including requirements, specifications, and progress reports ensuring they are updated in Project Management tools</li><li>Develops risk management plans, conducts regular risk assessments, and implements mitigation strategies</li><li>Tracks relevant Objectives and Key Results/Key Performance Indicator (OKR/KPIs) to measure and report on project performance</li><li>Facilitates communication among stakeholders, including project sponsors, team of colleagues, and external partners, to ensure effective information flow</li><li>May or may not manage resource allocation, ensuring optimal utilization of resources across multiple projects and balancing workload among a team of colleagues</li><li>May or may not manage and lead a team of technology delivery colleagues, providing leadership, guidance, and coaching to support continuous learning, growth opportunities, inclusivity, and the development of best practices</li><li>May or may not recruit colleagues with relevant experience, and develops, rewards, and energizes an effective team</li><li>Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives</li></ul>Qualifications:<ul><li>Bachelor's degree in a technical discipline (e.g., Computer Science, Information Technology, Engineering), and/or comparable experience; advanced degree preferred</li><li>Knowledge of Agile/SAFe/Lean methodologies</li><li>Knowledge of technical challenges and systems design, with the ability to facilitate technical discussions and drive solutions</li><li>Knowledge of the full life cycle of product development, from concept to delivery, including Test Driven Development</li><li>Experience in program delivery or project management, preferably within a technology-focused environment</li><li>Experience in leading project teams, with a track record of successful project delivery</li><li>Experience in managing multiple projects and coordinating cross-functional teams</li><li>Experience in project management software tools and techniques, such as JIRA, Confluence, or similar platforms</li><li>Experience in writing technical documentation&nbsp;</li></ul>Licenses and Certifications:<ul><li>Certification in SPC (SAFe Program Consultant), SA (SAFe Agilist), PMI-ACP (Agile Certified Practitioner), or PMP (Project Management Professional) is a plus</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Manager - Technical Project Management - Enterprise Communications & MarTech

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the Role:As a Senior Manager of Cross Portfolio Operations and Communications within the Lean Portfolio Management (LPM) team, you will be the driving force behind effective communication, stakeholder alignment, and process &amp; operational excellence across our technology portfolios. You will synthesize complex portfolio operations into clear, actionable communications, ensuring our iterative and annual planning processes run smoothly and our teams are equipped to deliver on strategic priorities. You will craft compelling narratives and executive-ready presentations to articulate processes, performance, and opportunities, ensuring stakeholders are informed and engaged to deliver on strategic priorities. Key responsibilities: Communication &amp; Stakeholder Engagement: •&nbsp;Own and curate all Portfolio communications/newsletters, centralizing updates across workstreams and managing all partner distribution lists and communication channels. •&nbsp;Coordinate and facilitate meetings, including weekly cross-functional forums, ensuring robust agendas, clear action items, and alignment with the overall portfolio calendar. •&nbsp;Develop and deliver training materials to ensure all partners are informed on operations &amp; deliverables, engaged in our processes, and accountable for key actions.&nbsp; •&nbsp;Facilitate enterprise all-hands forums, workshops and weekly partner connects to drive collaboration, knowledge sharing, and alignment across teams.&nbsp; •&nbsp;Conduct retrospectives and feedback sessions to drive greater process enhancements. Visual Storytelling, Strategic Thinking &amp; Executive Communication: •&nbsp;Craft clear, visually compelling presentations/PowerPoint decks to distill complex processes into engaging stories for various audience levels. •&nbsp;Translate ambiguity into concise directions and define strategy, using visual storytelling to communicate actionable insights and recommendations. •&nbsp;Create executive-level materials using advanced design principles and strategic use of white space. Process Improvement &amp; Operational Excellence: •&nbsp;Define portfolio strategy and implement process improvements that support iterative and annual planning while continuously evolving and adapting towards greater industry best practices, team goals and vision. •&nbsp;Own the Enterprise Standard workstream and all team document libraries (SharePoint site, Square pages, Confluence Pages, Inboxes, Slack Channels, etc), and ensure all operational processes are documented, published, organized &amp; stored in core libraries/communication channels. •&nbsp;Adopt RCSA &amp; SDLC standards to LPM processes &amp; operations. Ensure continual adherence to RCSA &amp; SDLC standards, governance controls, actions, and updates.&nbsp; Qualifications Required Qualifications: &nbsp; •&nbsp;6+ years in Program Management, Communications, Change Management, Portfolio Management, Operations, or related roles within technology or digital environments at large matrixed organizations. •&nbsp;Bachelor's Degree in Business Administration, Communications, Operations, Finance, Computer Science, Information Systems, Business Design, or other related field. •&nbsp;Self-starter with excellent strategic thinking skills. Comfortable navigating ambiguity and mastery of distilling strategy from white space. •&nbsp;Expert in PowerPoint, design, and visual storytelling—able to translate complex ideas into engaging and impactful presentations. •&nbsp;Demonstrated expertise in all forms of communication, stakeholder engagement, and comfortable facilitating in a large, matrixed organization. •&nbsp;Experience managing SharePoint sites, Confluence Pages, Square pages, and distribution lists.&nbsp; •&nbsp;Proficiency in leveraging AI tools (such as Copilot and ChatGPT) to enhance productivity, streamline workflows, and generate actionable insights. Ability to apply AI effectively for content creation, data analysis, and problem-solving. •&nbsp;Strong process-oriented mindset with the ability to quickly synthesize complex operations and a passion for driving continuous improvement. •&nbsp;Ability to work in an extremely fast paced environment, pivot context quickly, and balance multiple competing deliverables. •&nbsp;Excellent at fostering strong partner relationships and resourceful in nature. •&nbsp;A positive, can-do attitude and a sense of humor!Preferred Qualifications: •&nbsp;Proficient in Excel and ability to quickly synthesize large data sets to extract core data &amp; metrics for story building and deck creation. •&nbsp;Familiarity with portfolio management tools (Clarity/The Hub), TBM practices (Apptio), and analytics platforms (Power BI). •&nbsp;Experience designing and delivering training programs and leading process improvements across large organizations.&nbsp; Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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