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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;Credit &amp; Fraud Risk (CFR) manages risk strategies across all markets and portfolios to minimize the company’s credit and fraud losses while promoting business growth and delivering superior customer service. The objective of the Credit &amp; Fraud Risk Control Management Exam Management team is to facilitate ongoing exams and audits, ensure exam readiness, and support timely and effective closure of findings across CFR. Credit &amp; Fraud Risk (CFR) is looking for a Manager of Exam Management to be part of a dynamic team focused on control management, which is embedded in the everyday operations of our organization. This position will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.&nbsp;How will you make an impact in this role?The Manager, Credit &amp; Fraud Risk (CFR) Exam Management will:<ul><li>Facilitate the day-to-day internal and external exam management process, working across all CFR functions</li><li>Ensure CFR teams are informed and prepared for exams, including conducting pre-exam preparation with key contacts</li><li>Partner closely with exam-impacted CFR teams to provide timely, accurate responses to exam requests</li><li>Provide support and training for CFR Exam Management system of record tool(s)</li><li>Provide regular progress updates on exam activities to leadership</li><li>Facilitate alignment of exam conclusions, between examiner and impacted CFR teams</li><li>Support CFR Leaders with timely and effective closure of exam findings</li><li>Proactively identify areas of risk and drive alignment and escalate appropriately</li><li>Identify process improvement areas within roles and responsibilities, and drive adoption of improvements, including best practice adoption by peers in exam management team</li></ul>Minimum Qualifications<ul><li>3+ years’ experience in operational risk management (e.g., within Risk, Oversight, and/or Internal Audit function)</li><li>Understanding of critical operational risk management lifecycle activities</li><li>Excellent project management, communication, and interpersonal skills, with an ability to interact and gain support from CFR and examiner partners with a keen eye towards driving consensus</li><li>Demonstrated experience with identifying and driving process improvement within roles and responsibilities</li><li>Self-motivated with the ability to operate independently and handle multiple workstreams and tasks simultaneously</li><li>Ability to understand large complex processes and evaluate process assessment conclusions made by examiners</li></ul>Preferred Qualifications<ul><li>Bachelor's degree in finance, business, risk management, or related field; advanced degrees (e.g., MBA, MS) or certifications are advantageous</li><li>Experience within the financial services industry</li><li>Experience communicating and ensuring understanding and adherence to operational risk procedures and standards is a plus&nbsp;&nbsp;</li><li>Experience managing one or more processes within Credit Risk or Fraud Risk Management lifecycle is a plus</li><li>Experience facilitating the operational risk exam management processes is a plus</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Manager - Control Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The newly created first line of defense Financial Crimes Risk &amp; Controls center of excellence will provide a holistic, enterprise-wide approach to our financial crimes risk management (FCRM) activities and will reside within Global Servicing.&nbsp;This team will be responsible for establishing a robust control foundation for first line of defense FCRM activities across the company globally, including anti-money laundering, sanctions, payments controls, and anti-corruption. The team will partner closely with Technology to develop and deploy next generation capabilities that address key gaps and strengthen the first line’s ability to detect and prevent financial crimes across our lines of business. The team will work in coordination with the Global Financial Crimes Compliance (GFCC) team within the Global Risk &amp; Compliance organization.Role Description:The 1LOD Financial Crime Risks and Controls Team within Global Servicing is looking to recruit a Manager/Senior Manager – Financial Crimes Analytics. This role will be responsible for leveraging analytics to identify emerging risk in our portfolio related to financial crimes leading to creation processes and strategies for effective management of Financial crimes.Key Responsibilities<ul><li>Manage financial crime risk data analytics to support the transformation as well as BAU risk management strategy</li><li>Build a consistent set of toolkits to monitor and measure overall health of financial crime program across customer lifecycle</li><li>Engage key stakeholders including Technologies, Capabilities, Servicing and Business teams to ensure alignment, understanding and support for managing the processes to service and resolve FC concern cases.</li><li>Partner with 1LOD teams to build financial crimes business monitoring program</li><li>Build and lead a highly performing team of 2-3 Analyst/ Sr. Analysts.</li></ul>Minimum Qualifications<ul><li>3+ years of experience in risk management or analytics</li><li>Ability to provide structure in ambiguity, excel in a dynamic and complex environment, and deliver under tight deadlines</li><li>Proven track record in delivering high quality analytical results and initiatives.</li><li>Strong ability to influence partners and stakeholders</li><li>Excellent critical thinking and attention to detail</li><li>Exceptional drive and commitment; ability to work and thrive in in fast changing, results driven environment; and proven ability in handling competing priorities</li><li>Strong verbal and written communication skills, with the ability to translate between various technical and non-technical audiences</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager- Financial Crimes Data Analytics and Reporting

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Key Responsibilities&nbsp;<ul><li>Support the Contactless Form Factors (Physical Contactless Cards &amp; Digital Wallet) application build and deployment model to launch capabilities dictated by enterprise, industry and regulatory requirements.</li><li>Assist in scoping, prioritizing and developing new product features and related feature expansions. Assists in the research of regulatory developments and provide preliminary input on analysis of potential implications to existing Products.&nbsp;</li><li>Assist in collaborating with cross-functional teams including Product, Technology and other adjacent stakeholders to gather and document product requirements and to ensure timely delivery of product features, following agile development methodologies.</li><li>Support in the documentation of as-is processes for product management, product enhancements, key findings and standard methodologies. Support in the creation and maintenance of product backlogs, prioritizing features and establishing timelines for product releases.</li><li>Partner closely with analytics team to provide input and prioritize analytics requests.</li><li>Assist in the identification of technical gaps and collaborate with broader teams to facilitate resolution risks, opportunities and changes tied to product management initiatives and processes. Maintain core critical metrics.</li><li>Understands competitive and internal positioning for the product through internal and external market research.</li><li>Use analytical abilities and strategic perspective to identify trends &amp; recommend solutions that will help improve the user experience.</li><li>&nbsp;Stay informed about regulatory requirements and ensure that our products comply with applicable laws and regulations, whilst maintaining a pulse on industry trends to shape the direction of product features and capabilities.</li></ul>Qualifications &amp; Skills<ul><li>Experience: 1+ years in an analytical or product-related role, ideally supporting enterprise product growth within an Agile environment.</li><li>Agile Product Development: Strong understanding of Agile methodologies, requirements management, and the end-to-end product development lifecycle.</li><li>Product Strategy: Ability to support product strategy, develop roadmaps, and prioritize features based on customer needs and business goals.</li><li>Market &amp; Data Analysis: Skilled in market research, data analysis, and structured problem-solving to generate insights, inform decisions and improve user experiences.</li><li>Communication &amp; Collaboration: Strong communication skills with the ability to lead cross-functional discussions, influence outcomes, and align stakeholders.</li><li>Enterprise Mindset: Ability to balance the needs of customers, partners, colleagues, and shareholders while connecting work to enterprise priorities and capabilities.</li><li>Adaptability &amp; Organization: Highly organized, with the ability to reprioritize and manage multiple projects in a dynamic, fast-paced environment.</li><li>Team Player: Collaborative, supportive, and proactive, with a strong can-do attitude.</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Associate, Contactless Form Factors

You Lead the Way. We’ve Got Your Back.With the right backing, businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague is able to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard, and feels like they belong.Overview of the Business:Global Commercial Services (GCS) is the leading payment issuer and partner for businesses with products and services that help them grow and run their businesses.The GCS Product Analytics team plays a pivotal role within the GCS Products organization by providing advanced analytics and statistical methodologies to drive deep insights into client behavior.Our mission is to inform and shape product strategies and deliver connected, personalized experiences that foster deeper client engagement and drive sustainable, profitable growth.How will you make an impact in this role?The Director, Business Banking Analytics will lead a global team in deploying analytics to drive growth and customer engagement across the American Express Business Banking portfolio. This critical role will serve as a key partner to Business Banking Product leadership, delivering data-driven insights that inform product strategy, enhance engagement and retention, drive feature adoption, and strengthen cross-product integration across the banking portfolio.This role represents a unique opportunity to leverage applied quantitative experience to directly shape business strategy and requires a high level of expertise in driving decisions backed by data insights, deploying advanced predictive and statistical methodologies, leading strategic analytics, and designing scalable data assets. The ideal candidate will bring a unique balance of technical skills combined with a strategic mindset and the ability to communicate effectively. They will be able to work in white space with unstructured problems and build successful partnerships with a large variety of teams and business units to identify opportunities and influence outcomes.Responsibilities:<ul><li>Translate business problems and lead analytical workstreams that inform product strategy, customer growth initiatives, retention, and money movement optimization leveraging advanced analytical techniques including clustering, machine learning, and statistical analysis</li><li>Lead strategy and execution for creation of business banking transaction and customer data assets including migration of source data to cloud environment and design of sustainable, optimized data structure</li><li>Oversee end to end Business Banking performance reporting, including defining, forecasting, and measuring key performance metrics</li><li>Model business impact of banking product features and advise senior leadership on product roadmap decisions</li><li>Design, launch, and measure tests to drive product engagement, increasing deposits and primary account usage; Build analytical frameworks for robust measurement when clear A/B testing doesn’t exist</li><li>Identify and build behavior-based segmentation to provide insights into customer behavior and drive recommendations for business priorities</li><li>Serve as subject matter expert for business banking portfolio performance, leading regular product performance reviews for banking leadership</li><li>Manage and prioritize demands for data, ad hoc analytics, and reporting from multiple stakeholders, reallocating resources as necessary to ensure alignment with business priorities&nbsp;</li><li>Provide leadership and coaching to a team of high-performing analytics colleagues as well as the analysts and managers on the broader Analytics team in areas such as application of advanced analytical concepts, test design, and effective presentation</li></ul>Minimum Qualifications:<ul><li>Relevant professional experience including extensive experience in hands-on analytical role(s) leveraging data to drive decisions, translate operational performance into financial implications, and influencing business strategies</li><li>Strong curiosity and initiative in tackling complex business analysis; dives deeply into the data, relentlessly pursues its meaning, and how these insights can drive business performance</li><li>Excellent written and verbal communication skills with the ability to explain technical concepts and analytics-driven findings to non-technical stakeholders, and to explain business processes, concepts, and issues to technical resources</li><li>Proven track record translating business problems into data strategies and solutions, leading complex, multi-stage analytical workstreams, and advising senior leadership on data-based insights </li><li>Good understanding of banking economics and performance drivers with proven success in driving business results via strategic analysis.</li><li>Team player with proven ability to influence and collaborate with others across all levels of an organization</li><li>Proven track record effectively managing priorities across multiple senior level keyholders and influencing stakeholders across all levels of organization</li><li>Proven ability to lead and develop team of product analysts, providing leadership and coaching to the team in areas such as application of advanced analytical concepts, sustainable data models, and effective presentation</li><li>Experience building sustainable data assets using cloud-based analytical tools, querying languages, and visualization software (e.g., SQL, Python, Databricks, Tableau)</li><li>Bachelor’s degree preferably in a quantitative field (e.g. statistics, engineering, math, science, economics, etc.) </li></ul>Preferred Qualifications:<ul><li>At least 9 years of relevant professional experience in hands-on analytical role(s) leveraging data to drive decisions, translate operational performance into financial implications, and influence business strategies; Financial services experiences is a plus</li><li>&nbsp;Advanced degrees preferably in a quantitative field (e.g. statistics, engineering, math, science, economics, etc.)</li><li>Expertise in data science and advanced analytical techniques including clustering, machine learning, and statistical analysis</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide sponsership for certain positions.

Director, Business Banking Analytics

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Go above and beyond at a company that sets the standard for customer-first service.As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day – from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.&nbsp;Role &amp; Responsibilities:<ul><li>Meaningful, rewarding work performed with integrity, utilizing your skills, experience, and passion for customer service to help propel your team and its business partners to succuss.</li><li>Here’s just some of what you’ll do in this role:</li><li>Consistently deliver extraordinary service on a high volume of inbound calls in a fast-paced, structured, customer care environment with a keen focus on driving a Customer First mentality</li><li>Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership and acknowledging Card Member tenure</li><li>Add value for our customers through unexpected relevant recommendations of product offers/ benefit enrollments that deepen customer engagement and loyalty</li><li>Utilize your “service oriented” personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand</li><li>Responsible for case intake, analyzing fraud and dispute cases, and sharing case outcomes to protect the interests of our organization and our customers, which is both the Card Member and our merchants</li><li>Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution</li><li>Meet and exceed performance goals that include, but are not limited to: sales rates, quality goals, compliance regulations and productivity targets, &amp; customer performance metrics</li></ul>Minimum Qualifications:<ul><li>Strong written and communication skills to be able to converse effectively and naturally with our Card Members to deepen client relationships and drive satisfaction</li><li>Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, and remain positive through change and stressful situations</li><li>Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call</li><li>Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy</li><li>Integrity to manage sensitive Card Member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices</li><li>Driven to please by providing the ultimate experience for our Card Members on every interaction</li><li>Timeliness and reliability</li></ul>Preferred Skills:&nbsp;<ul><li>Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and problem-solving skills</li><li>Customer service and consultative sales environment experience preferred</li><li>Passion for consultative sales, recommending products or solutions tailored to each customer</li><li>Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end</li></ul>Additional Requirements:<ul><li>Flexibility to work anytime between 6:00am - 2:00am, including weekends</li><li>Hybrid Environment in Sunrise, Florida - on site expectation 3 days/week</li><li>Workplace Flexibility: Full time. Shift flexibility requirements</li><li>American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives</li></ul>Salary Range: $20.00 to $22.25 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Platinum Customer Care Professional -TSC-T3

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.We are seeking a Vice President of Enterprise Technology Services (ETS) Exam &amp; Audit Management to lead a high-performing team responsible for managing all regulatory exams, internal audits and oversight reviews which intersect with ETS. The ETS Exam &amp; Audit Management team ensures regulatory expectations, risk management requirements and industry best practices are consistently embedded in the way we design, operate and govern Technology and Information Security at American Express.This leader will partner with Senior Leaders and Subject Matter Experts (SME) to navigate complex regulatory expectations, manage relationships between global regulators and internal stakeholders and collaborate across all lines of defense to manage, mediate and report on fieldwork and open actions. The ideal candidate brings proven experience articulating control effectiveness, driving operational resilience and elevating exam and audit readiness across a global, multi-disciplined technology organization. Additionally, the ideal candidate will provide consultative guidance in drafting self-identified issues (SIIs) and corrective actions with ETS SMEs and Control Management teams and will support Management Action Plans (MAPs), Matters Requiring Attention (MRAs), and other regulatory or audit-related remediation across ETS.The VP, ETS Exam &amp; Audit Management will:· &nbsp; &nbsp; &nbsp; &nbsp;Manage end-to-end regulatory engagements, internal audits, second line reviews, and external assessments for Technology, Data, and Information Security programs, processes, and procedures.· &nbsp; &nbsp; &nbsp; &nbsp;Interpret scope and clarify key regulations, expectations and emerging supervisory themes, guiding ETS leaders and SMEs through preparation, fieldwork and post-review follow-up activities.· &nbsp; &nbsp; &nbsp; &nbsp;Conduct readiness sessions by aligning controls to scope and identifying gaps or potential Self-Identified Issues (SIIs).· &nbsp; &nbsp; &nbsp; &nbsp;Collaborate with ETS teams to demonstrate control effectiveness, foster operational resiliency and embed a culture of continuous improvement.· &nbsp; &nbsp; &nbsp; &nbsp;Build and maintain a robust, transparent and accurate operating cadence for all audit and exam activities – tracking schedules, deliverables, results and commitments.· &nbsp; &nbsp; &nbsp; &nbsp;Partner across RELM, IREM, IAG and 2LOD stakeholders to ensure consistent data, aligned reporting and unified messaging across all lines of defense.· &nbsp; &nbsp; &nbsp; &nbsp;Deliver concise, high-impact management reporting, risk metrics and insights that enable informed decision making and provide risk awareness.· &nbsp; &nbsp; &nbsp; &nbsp;Influence and set the strategic direction and roadmap for the ETS Exam &amp; Audit Management program.· &nbsp; &nbsp; &nbsp; &nbsp;Build, lead and develop a team of experienced professionals, including talent strategy, succession plans and collaborative team culture.· &nbsp; &nbsp; &nbsp; &nbsp;Operate as a key member of the extended Tech Risk and Information Security leadership team, contributing to enterprise-wide security, compliance and governance initiatives.Required Qualifications:· &nbsp; &nbsp; &nbsp; &nbsp;10+ years’ experience in technology risk, IT governance or IS Operations including 5+ years in a senior technology leadership role within a regulated environment.· &nbsp; &nbsp; &nbsp; &nbsp;Minimum 5 years’ of direct experience working with global regulators (e.g. OCC, FRB, FCA).· &nbsp; &nbsp; &nbsp; &nbsp;Strong technical fluency (SDLC, Information Security, Infrastructure, Cloud distributed systems, service management, vendor management) to engage credibly with technical teams and senior technology leadership.· &nbsp; &nbsp; &nbsp; &nbsp;Demonstrated ability to align risk govern strategy with business objectives and communicate with clarity at the executive level.· &nbsp; &nbsp; &nbsp; &nbsp;Proven ability to influence senior stakeholders across all lines of defense, Internal Audit, driving accountability and constructive challenge.· &nbsp; &nbsp; &nbsp; &nbsp;Expertise in designing and executing process governance frameworks that meet regulatory expectations and strengthen operational discipline.· &nbsp; &nbsp; &nbsp; &nbsp;Experience interacting with regulators and managing regulatory expectations related to technology risk.· &nbsp; &nbsp; &nbsp; &nbsp;Strong analytical, problem-solving and data driven decision-making skills.· &nbsp; &nbsp; &nbsp; &nbsp;Track record of successfully managing large, diverse and globally distributed teams.· &nbsp; &nbsp; &nbsp; &nbsp;Experience in financial services or similarly complex, regulated industries.Preferred Qualifications:· &nbsp; &nbsp; &nbsp; &nbsp;Bachelor’s degree in Information Technology, Information Security, Computer Science, or related field; advanced degrees (e.g., MBA, MSc) or relevant professional certifications (e.g. CISA, CRISC, CISSP) are advantageous.· &nbsp; &nbsp; &nbsp; &nbsp;Experience in one or more of the following areas:o &nbsp; Translating operational risk strategy and appetite into execution guidelineso &nbsp; Monitoring and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operationalrisks are managed within agreed thresholdso &nbsp; Implementing and maturing operational risk governance frameworks within a complex regulated environment.o &nbsp; Developing, communicating and ensuring adoption of operational risk procedures, standards and control expectations.o &nbsp; Supporting or leading operational risk components of regulatory exams, supervisory reviews or internal audit engagements.Salary Range: $176,750.00 to $282,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

ETS VP, Exam & Audit Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. As part of our diverse Enterprise Technology Services team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. &nbsp;Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. &nbsp;And because we understand the importance of keeping your skill fresh and relevant, we give you dedicated time to invest in your professional development. &nbsp;Find your place in Enterprise Technology Services on #TeamAmex. &nbsp; Let’s share success. The Cost and Performance Intelligence capability within the Infrastructure Data &amp; Analytics organization integrates data engineering, analytics, FinOps, and product cost modeling to provide a reliable economic foundation for Technology Operations and Technology Investment decisions. It extends beyond retrospective reporting by delivering decision-ready insights that clarify trade-offs, surface efficiency opportunities, and support more deliberate, forward-looking planning.The Strategy &amp; Delivery Enablement Manager is a Technical Project Manager that partners with the Head of Infrastructure Data &amp; Analytics to translate strategy into execution, produce high-quality executive reporting, and enable disciplined delivery across a portfolio of initiatives. This role is suited for an exceptional professional who combines strong analytical judgment with structured thinking and the ability to operate effectively in complex, evolving environments.Working closely with senior leaders, delivery teams, and the executive office, the role brings clarity, structure, and insight to leadership forums, planning cycles, and portfolio reporting. Over time, it carries increasing scope and responsibility, requiring sound judgment, discretion, and executive presence.The ideal candidate demonstrates the maturity and confidence to collaborate across a broad set of stakeholders, influence without formal authority, and communicate effectively at the appropriate level of detail from business executives to technology and analytics delivery teams. As this capability scales and becomes more deeply embedded in planning and decision-making processes, dedicated focus is needed to ensure strategy, delivery, and executive visibility remain tightly aligned.Let’s build on what you know. If you bring strong analytical judgment and experience supporting complex, multi-initiative programs, you’ll find a fit within our Infrastructure Data &amp; Analytics organization, where this role creates the connective tissue between strategy, delivery, and executive decision-making. You’ll help translate priorities into structured plans, synthesize progress into decision-grade insights, and support leaders in managing tradeoffs across a growing portfolio of initiatives, with increasing scope and responsibility over time.Here’s just some of what you’ll do:Portfolio &amp; Delivery Support<ul><li>Support the management of the ID&amp;A initiative portfolio, including tracking milestones, dependencies, risks, and outcomes.</li><li>Maintain delivery plans, status views, and issue logs across multiple workstreams.</li><li>Help prepare portfolio reviews by consolidating inputs from technical and analytics teams.</li><li>Identify patterns, bottlenecks, and delivery risks and escalate with proposed options.</li><li>Support integrated planning by aligning initiative roadmaps with capacity, investment assumptions, and operating priorities.</li></ul>Reporting &amp; Analytics Enablement<ul><li>Build and maintain executive-ready visibility into initiative progress, risks, tradeoffs, and outcomes, with a focus on decision-grade insights rather than status reporting.</li><li>Translate detailed project and analytics information into clear, concise leadership updates.</li><li>Partner with data, analytics, and Finance teams to ensure reporting accuracy and consistency.</li><li>Continuously improve reporting formats to reduce noise and increase decision value.</li></ul>Executive &amp; Leadership Forum Support<ul><li>Support preparation for leadership meetings, operating reviews, and planning sessions, including agenda development and pre-read materials.</li><li>Consolidate and synthesize inputs from multiple teams into clear, concise leadership materials and executive updates.</li><li>Capture decisions, actions, and follow-ups from executive forums and ensure timely closure.</li><li>Work in coordination with the executive office to ensure meetings are well-prepared and outcome driven.</li><li>Learn how to frame issues, tradeoffs, and recommendations for senior leaders.</li></ul>Planning &amp; Operating Rhythm<ul><li>Support annual and quarterly planning cycles, including documentation of priorities, commitments, and success measures.</li><li>Help maintain the ID&amp;A operating cadence and planning artifacts.</li><li>Assist with cross-team coordination to ensure alignment across data engineering, analytics, and platform initiatives.</li></ul>This role is ideal for someone who:<ul><li>Brings structure where things are ambiguous</li><li>Enjoys turning complexity into clarity</li><li>Is curious, proactive, and eager to learn</li><li>Builds trust through reliability and thoughtful execution</li><li>Wants exposure to senior leadership and enterprise decision-making</li></ul>Are you up for the challenge? &nbsp;Here’s what you should have:<ul><li>3-6 years of experience in analytics, strategy, operations, consulting, program management, or related roles.</li><li>Strong analytical and problem-solving skills; comfort working with data, metrics, and dashboards.</li><li>Exceptional attention to detail paired with the ability to synthesize and summarize.</li><li>Clear written and verbal communication skills, with the ability to tailor messaging to different audiences.</li><li>High learning agility and demonstrated interest in enterprise data, analytics, and technology organizations.</li><li>Proficiency with Excel, PowerPoint, and at least one BI or analytics tool.</li><li>Experience in a fast-paced, ambiguous environment with evolving priorities.</li><li>Ability to lead end-user training, design and knowledge transfer sessions.</li><li>Strong skills in data analysis/manipulation</li><li>Excellent organizational, analytical, and consultative problem-solving skills, with a strong business and financial aptitude.</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Associate - Delivery Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Global Commercial Services (GCS) US Small Business Marketing team is at the forefront of digital innovation and delivers highly engaging experiences to prospective business customers. The team strives to attract and convert new business customers through digital touch points to drive significant revenue growth for American Express. With innovative paid media tactics and creative, strategic partnerships with leading digital platforms and agencies, and a best-in-class website, the team delivers more than 50% of net new spend acquired from small business customers.&nbsp; &nbsp;This Senior Analyst, Paid Media will help manage the growth and optimization of the Paid Media program across card and non-card products, and will be responsible for leading execution of key Paid Media marketing initiatives to drive efficient prospect and customer acquisition at scale.How will you make an impact in this role?<ul><li>&nbsp;This person will support paid media strategy and execution for Small Business Card and Non-Card products (Business Checking, Business Line of Credit) across digital channels including Display, Social, Audio and Video&nbsp;</li></ul><ul><li>Support the Paid Media manager with end-to-end strategy to define what winning looks like in the channel. Specifically, they will assess the current partner mix, optimization strategy and make recommendations to maximize performance.</li></ul><ul><li>This person will be accountable for consistently delivering performance against goals.</li></ul><ul><li>Uses data to analyze and assess creative, partner and product performance, identifying areas of optimization and opportunities for growth.</li></ul><ul><li>Partner with agency team and internal analytics team to track campaign measurement and quantify the impact of paid medica across the digital ecosystem.&nbsp;</li></ul><ul><li>Be accountable for go-to-market execution including tagging, tracking, campaign infrastructure and audience data distribution.&nbsp;&nbsp;</li></ul><ul><li>Support and develop relationships with media partners across existing and new channels, that align with specific campaign objectives&nbsp;</li></ul>Minimum Qualifications<ul><li><ul><li>2+ years of relevant work experience in paid media strategy and execution, in either an agency or in-house paid media role</li></ul></li><li><ul><li>An understanding of paid media landscape, external digital partner management experience and ability to stay ahead of a constantly changing digital marketplace</li></ul></li><li><ul><li>Strong leadership and relationship skills across multiple cross-functional partners</li></ul></li><li><ul><li>Strong analytical skills and ability to isolate what matters and hone in on opportunity</li></ul></li><li><ul><li>Demonstrates strong proactivity and organizational skills to manage multiple priorities, anticipate challenges, and drive timely execution across teams.</li></ul></li><li><ul><li>High curiosity with a desire to learn and be part of a fast-paced, dynamic team</li></ul></li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Analyst-Marketing Paid Media

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the roleThe AIM (Analytics, Investment &amp; Marketing Enablement) team – a part of GCS Marketing – is the analytical engine that enables the Global Commercial Services portfolio of American Express. Accelerating growth momentum, increasing profitability, and strengthening our value proposition are key objectives for this organization.This Manager role will join the Prospect cross-functional team within AIM and will develop analytical solutions that enhance targeting, acquisition, engagement, and prospecting effectiveness across commercial channels. The role involves working across a diverse analytical toolkit—including advanced machine learning, predictive modeling, optimization, and Generative AI where appropriate—to build solutions that improve decisioning and drive measurable business impact.The ideal candidate will translate business questions into well-structured analytical approaches, deliver high-quality insights, and influence strategic decision-making through clear communication and strong cross-functional alignment. Operating in a highly collaborative environment, the role ensures that analytical solutions are designed responsibly and adhere to Amex standards for data integrity and model governance.Key responsibilities –<ul><li>Translate complex business questions into structured analytical frameworks, identifying the right mix of statistical techniques, machine learning, GenAI, and data-driven methodologies to deliver high-impact solutions.</li><li>Design, build, and enhance advanced analytical models and data products—including predictive modeling, customer/prospect scoring, matching, prioritization, and enrichment capabilities—to strengthen targeting and acquisition strategies.</li><li>Develop scalable AI/ML and analytical solutions (including, but not limited to, GenAI and NLP techniques) that drive improvements in prospect identification, routing, and engagement effectiveness across commercial channels.</li><li>Apply strong quantitative judgment and technical rigor to evaluate data quality, refine features, enhance models, and ensure analytical methods and pipelines are robust, efficient, and aligned with best practices.</li><li>Influence and align cross-functional partners by collaborating with product, engineering, and business stakeholders to define use cases, integrate analytical solutions into workflows, and enable effective adoption—without owning operational execution.</li><li>Communicate analytical insights, model performance, and strategic implications to senior stakeholders, driving clarity, alignment, and data-informed decision-making while ensuring all solutions adhere to responsible AI, governance, and data integrity standards.</li></ul>Qualifications<ul><li>Bachelor's degree in quantitative discipline such as Engineering, Mathematics, Computer Science, Physics, Finance, or Economics.</li><li>5+ years of experience in data science, advanced analytics, machine learning, decision science, or related quantitative roles</li><li>Strong programming skills in Python and SQL, with hands-on experience developing machine-learning and GenAI/NLP models end-to-end.</li><li>Experience working with large-scale or distributed data environments, with the ability to build scalable analytical workflows.</li><li>Strong analytical and conceptual problem-solving capability, with a demonstrated ability to translate business needs into structured analytical plans and GenAI/ML solution approaches.</li><li>Excellent executive communication and interpersonal skills, with the ability to build strong working relationships and deliver clear, compelling insights to senior leaders across levels.</li><li>Proven ability to operate as a senior individual contributor, driving solution design, analytical execution, and cross-functional alignment independently within a matrixed environment.</li><li>Understanding of responsible AI, data integrity, and model governance principles is preferred</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager - Data Science

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success.The U.S. Consumer Services and Membership Digital Experiences Technology team (USCDT) brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), marketing and advertising technology, enterprise communications, travel and lifestyle, and dining technology. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.&nbsp;American Express Global Dining brings together world-class experiences through platforms like Resy, Tock, and Rooam, creating seamless connections between diners, restaurants, and the broader Amex Membership ecosystem. You’ll help shape the future of how people discover, book, and enjoy dining worldwide.Responsibilities<ul><li>Contribute to the design, development, testing, deployment, and maintenance of frontend features and user interfaces.</li><li>Build reliable, performant, and accessible web experiences using modern frontend frameworks.</li><li>Make consistent, high-quality engineering contributions with limited oversight.</li><li>Participate in shared team responsibilities, including:<ul><li>Frontend code reviews</li><li>Bug fixes and production issue analysis</li><li>Dependency upgrades, refactoring, and UI performance improvements</li></ul></li><li>Collaborate closely with product managers, designers, and fellow engineers to deliver intuitive and user-focused experiences.</li><li>Write reliable, maintainable code using standard development practices, tooling, and documentation.</li><li>Debug software components across the stack, identify root causes, and help drive fixes.</li><li>Develop and maintain automated tests (unit, integration, and/or end-to-end).</li><li>Contribute to improvements in team processes, frontend tooling, accessibility standards, and engineering quality.</li><li>Adhere to security, compliance, and operational best practices.</li></ul>What We’re Looking For<ul><li>Bachelor’s degree in computer science, computer engineering, or equivalent practical experience.</li><li>2+ years of software development experience in a professional environment.</li><li>Experience with JavaScript/TypeScript, web fundamentals (HTML/CSS), and common frontend frameworks.</li><li>Familiarity with accessibility standards, performance optimization, and modern UI patterns.</li><li>Familiarity with modern development tools and practices (version control, CI/CD, automated testing).</li><li>Ability to reason about the full web application stack—from frontend behavior to backend interfaces and production environments—even without deep expertise in all areas.</li><li>Experience working with algorithms, data structures, and APIs.</li><li>Solid debugging and problem-solving skills, with an interest in improving code quality and user experience.</li><li>Strong communication and collaboration skills, especially with cross-functional partners.</li><li>Commitment to continuous learning and the adoption of new technologies and engineering practices.</li></ul>Technologies You May Work With<ul><li>Frontend: React, TypeScript, JavaScript, HTML/CSS, Node.js</li><li>Backend: Java, TypeScript, Python</li><li>APIs / Databases: REST, GraphQL, MySQL, Postgres, MongoDB, Redis &nbsp;</li><li>Infrastructure: Docker, Kubernetes, Linux</li><li>CI/CD &amp; Dev Tools: Git, GitHub Actions, Jenkins</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions

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