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JOB POSTINGService and Support AdministratorSummary:&nbsp; Under the general supervision of the Director of Service and Support Administration and the direct supervision of the Service and Support Administration Managers, this position is responsible for the development of a person-centered plan for individuals that promotes self-determination.&nbsp;Assists individuals and their families/guardians to explore and obtain services and supports from variety of sources.&nbsp;Assures that services delivered are in compliance with Federal, State, local rules, regulations, statutes, standards as well as Board policy, regulations and procedures and related Operating Plans.&nbsp; Must strive to meet the Agency mission. and exemplify the Agency's core values. &nbsp;Essential Duties and Responsibilities:&nbsp;include the following. Other duties may be assigned.&nbsp;<ul><li>Coordinates the ongoing Individual Service Plan (ISP) process, to include thorough assessment of individuals served, coordination of ISP team meetings, development of a comprehensive ISP, ongoing reviews to ensure services and supports are provided in accordance with the ISP, verifies the ISP is designed to ensure health, safety and welfare, reflect current level of needs and services as based upon the results of the assessment process and expressed preference of individuals served.&nbsp; Ensures achievement of outcomes that are important to the individual and outcomes that are important for the individual are included in the ISP.&nbsp; &nbsp; &nbsp; &nbsp;As the team leader, addresses the balance of and any conflicts between what is important to the individual and what is important for the individual.&nbsp; &nbsp;</li><li>For assigned cases, coordinates ISP meetings in keeping with the philosophy of self-determination, plans services to meet assessed needs through one single unified ISP.&nbsp; Develops an ISP that supports the concepts and principles of self-determination in accordance with standards as defined through the Ohio Department of Developmental Disabilities rules and MCBDD policies and procedures.&nbsp; &nbsp; &nbsp; These self-determination principles and concepts will include individual’s choice of service providers, development of individuals budgets/personal resources, and individual control of services to the extent feasible for each person served.&nbsp;</li><li>Completes the writing of Individual Service Plans (ISPs) within the guidelines established by the SSA department so that the ISP is distributed to the team prior to service delivery date.&nbsp; communicates service dates, corrections, suspensions, disenrollment to Waiver Administration, coordinating changes, ISP revision/reviews, and preventative measures when applicable.&nbsp;</li><li>Will comply with all local, State, Federal rules regulations, statutes, and standards, including DODD and CMS interpretation of said rules.&nbsp;</li><li>Provides support and solicits active participation by the individual and significant others of their choice in the planning process.&nbsp;</li><li>Recommends as a team leader on each assigned individual’s ISP team, or a Medina County DD Board representative for an ICF (as assigned), so that a unified community plan of service can be developed.&nbsp;</li><li>Acts as primary point of coordination for person and between team members for the ISP. Attends meetings, hearings, etc. at sites located throughout the county and state. Assists individuals/families to exercise their rights (due process, access to financial rights and benefits, etc.).&nbsp; &nbsp; &nbsp; Provides feedback regarding the results of the ongoing service review process to individual/family and other appropriate parties. Assists the individual and their family with negotiating services, solving problems, addressing barriers, and making adjustments to the ISP as needed.&nbsp;</li><li>Promote the involvement of agencies/individuals to arrange services that significantly impact the life of the individual while eliminating duplication.&nbsp; Assist the individual in obtaining appropriate agency or community-based services.&nbsp;</li><li>Maintain records and reports in a timely and accurate manner, consistent with accreditation and regulatory standards or contracted agreement.&nbsp;</li><li>Complies with guidelines established by DODD and the Medina Board of Developmental Disabilities regarding reporting of alleged abuse and/or neglect and other incidents as outlined in OAC 5123:1-17-02: Major Unusual Incidents.&nbsp;</li><li>Maintain contact with the person served and all ISP team members in addition to maintaining effective working relationships with staff of other agencies and facilities, families, and the public.&nbsp;</li><li>May arrange for transportation for individuals or may provide transportation as a last resort.</li><li>Provides consultation to staff on specific cases.&nbsp;</li><li>In accordance with DODD requirements, will be responsible for documenting daily and submitting monthly Medicaid Waiver billing documentation in accordance with the Targeted Case Management and / or Medicaid Administrative Claiming Guide. Attends all required Targeted Case Management documentation and/or Medicaid Administrative Claiming training; identifies any training needs, and requests training and support to ensure complete and accurate documentation.</li></ul>Qualifications:&nbsp;Bachelor's degree (B. A.) from four-year college or university required.&nbsp;Applicant must meet the additional requirements as follows<ul><li>To perform this job successfully, an individual should have knowledge of Database software; Spreadsheet software, internal network functions, and Word Processing software.&nbsp; Must meet agency computer literacy requirements.&nbsp;</li><li>Must meet eligibility requirements for DODD Service and Support Certification.&nbsp;</li><li>Valid State of Ohio driver’s license required.&nbsp; Must meet agency driving requirements.&nbsp;</li><li>Must be available to work outside normal program hours and on a rotating "on-call" basis. Must be available to work a varied and flexible schedule to meet the needs of assigned individuals. Must be able to travel to various community-based sites or programs.&nbsp; Not all sites/environments are accessible regarding individuals with mobility issues.&nbsp;</li><li>Must meet all other agency employment requirements.&nbsp;</li><li>Must meet all requirements as outlined on the attached job description.</li></ul>Salary: At least $46,603 annually; to commensurate with education and experienceHours: Full-time exempt positionAvailable:&nbsp; Immediate StartDate Posted:&nbsp;September 30th 2025How to Apply:&nbsp; Submit employment application and resume to <a href="mailto:jobapps@mcbdd.org" target="_blank">jobapps@mcbdd.org</a>Questions:&nbsp; Please contact Katie Cantrell (Human Resources Clerk) at 330-725-7751 ext. 288The Medina County Board of Developmental Disabilities is an Equal Opportunity EmployerPosting Removal Date November 28th 2025

Medina County Board of Developmental Disabilities

Service and Support Administrator

Director IT Shared Services &amp; OperationsPlease note that we do not offer visa sponsorship for this position.SummaryThe Director of IT Shared Services &amp; Operations leads vendor-managed teams supporting end user services, including service desk, virtual and physical desktop delivery, audio/visual support, and a 24/7 IT Operations Center. This role drives strategic initiatives, continuous improvement, and the adoption of emerging technologies such as Agentic and Generative AI across applicable National Life’s IT Services. The Director engages across all organizational levels to influence technical direction, financial planning, and operational excellence.Key ResponsibilitiesLeadership &amp; Strategy<ul><li>Provide technical leadership and vision for end user services and IT operations.</li><li>Foster a high-performance culture across vendor and internal teams.</li><li>Collaborate with business and IT leaders to align services with enterprise goals.</li><li>Lead strategic planning for technology refresh, service innovation, and AI adoption.</li></ul>Operational Oversight<ul><li>Manage outsourced delivery of service desk, AV, desktop, VDI, and IT operations.</li><li>Ensure reliable, secure, and high-performing end user computing environments.</li><li>Oversee capital planning and OPEX budgeting for end user services.</li><li>Monitor and improve service delivery through KPIs, SLAs, and ITIL-aligned processes.</li><li>Drive continuous improvement and operational excellence across all service areas.</li></ul>Innovation &amp; Transformation<ul><li>Evaluate and implement emerging technologies to enhance user experience.</li><li>Lead pilots and adoption of AI, automation, and digital workplace tools.</li><li>Champion user-centric service models and agile delivery practices.</li></ul>Vendor &amp; Financial Management<ul><li>Manage relationships with key vendors for service delivery, software/hardware maintenance, and licensing.</li><li>Oversee financial planning, budgeting, and cost optimization for shared services.</li></ul>Qualifications<ul><li>Bachelors degree in Computer Science or equivalent.</li><li>10+ years of progressive experience in IT operations, end-user services, or related domains, with at least 5 years in a leadership capacity.</li><li>Proven success in leading outsourced service delivery.</li><li>Strong technical knowledge across end user infrastructure.</li><li>Proficiency with ServiceNow, Office 365, and related tools.</li><li>Exceptional communication skills; comfortable engaging at all organizational levels.</li><li>Experience in KPI-driven environments and continuous improvement.</li></ul> <h6>The base compensation range represents the low and high end of the range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to qualifications, skills, competencies, location, and experience. The range listed is just one component of our total compensation package for employees.</h6><h6>Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position.&nbsp; National Life offers a competitive total rewards package which includes: a 401(k) retirement plan match; medical, dental, and vision insurance; a company funded wellness account for director and below employees; 10 paid holidays; a generous paid time off plan (22 days of combined time-off for non-exempt employees and exempt employees have discretion in managing their time, including scheduling time off in the normal course of business, but in no event will exempt employees receive less sick time than required by state or local law); 6 weeks of paid parental leave; and 6 weeks of paid family leave after a year of full-time employment.</h6><h6>National Life is accepting applications for this role on an ongoing basis and the role remains open until filled. &nbsp;&nbsp;</h6><h6>National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.</h6><h6>National Life Group</h6><h6>1 National Life Dr</h6><h6>Montpelier, VT 05604</h6><h6>Social Media Policy&nbsp;</h6><h6>Site Disclosure and Privacy Policy&nbsp;</h6>

National Life Group

Director IT Shared Services & Operations

Current employees: Please apply through the employee portal to be considered for this opportunity.Pay Range:$38.00 - $46.70 HourlyDepartment:Department of Community Justice (DCJ)Job Type:Regular RepresentedExemption Status:United States of America (Non-Exempt)Closing Date (Open Until Filled if No Date Specified):November 16, 2025 The Opportunity:OVERVIEW:Are you a Technical Trainer who is an expert with Oregon Criminal Justice systems?&nbsp; Are you driven to help colleagues improve their skills and develop in their careers?&nbsp; Are you a process improvement champion?&nbsp; If so, then this position is for you!The Department of Community Justice Adult Services Division (ASD) is looking for an experienced trainer and criminal justice database expert to teach the ASD Records Team the records management and database processes within the department. This team uses various criminal justice databases, they give quality customer service, they look for process efficiency, and give support for clients and staff.As the Trainer and Evaluation Program Specialist, you will provide training, coaching and feedback to the ASD Records Team as you work to ensure process compliance of work unit practices, policies, State procedures and Interstate Agreements.Come Find Your Why? (video)We are looking for a Technical Trainer who has expertise in the following areas:<ul><li>Develop and maintain customized training materials and curriculum for the Records Team including new hire, transfers, and continuing education.</li><li>Maintain, review, update, and communicate current business workflow and practices regarding the Records Team.</li><li>Create, document, implement and monitor training plans for the Records Team.</li><li>Provide training in criminal justice systems and new technologies pertaining to the Records Team functions.</li><li>Develop business rules and procedures for use and training of new systems, features, and enhancements to ensure data integrity among the Records Team.</li><li>Analyze Records Team process data for consistency, identifications of training needs, quality control, and adherence to procedures.</li><li>Analyze systems/business practices then create analysis/recommendation documentation.</li><li>Assist in the design, development and implementation of new and enhanced systems for department initiatives and business changes.</li><li>Work with business groups in order to develop, implement, and monitor Records Team processes.</li></ul>Workforce Equity:&nbsp; At Multnomah County we are committed to maintaining an effective, respectful and inclusive workplace. We value collaborative problem solving and strive for continuous improvement. We strongly believe in workforce equity, diversity and inclusion. Visit our Workforce Equity Strategies Plan (WESP) to see where Multnomah County is headed with these values.DEPARTMENT OF COMMUNITY JUSTICEVision ~ Community Safety through Positive Change&nbsp;The Department of Community Justice (DCJ) is recognized as a national leader in both adult and juvenile community justice. DCJ routinely consults and makes use of evidence-based practices in our program and policy development. The Department's commitment to data-informed decision-making has led DCJ to make smart investments of taxpayer dollars in supervision, sanctions, and services for the county's highest risk and highest need justice-involved individuals. DCJ makes long-term investments in its employees through the provision of education and training. The Department believes that in order to enhance public safety we must work collaboratively with the judiciary, law enforcement, schools, treatment agencies, and the community.The Department shares information with community members, partners, and staff to keep communities safe by preventing and reducing crime and routinely evaluating which local policies support best practices. DCJ operates 24 hours a day, with nearly 650 regular, on-call, and temporary employees. The Department supervises justice-involved individuals and those defendants requiring pretrial services. DCJ's Juvenile Services Division operates the Donald E. Long Juvenile Detention Facility and is responsible for youth on formal and informal community supervision.More general information about the Department of Community Justice including our mission, vision, and strategies can be found at:<a href="http://www.multco.us/dcj" target="_blank">www.multco.us/dcj</a>.Serving the Public, Even During Disasters&nbsp;Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.IMPORTANT NOTE for Internal Applicants: &nbsp;After you have applied, you will receive an acknowledgement task and the Oregon Veteran Preference Questionnaire in your Workday inbox. Your application as an internal candidate is not complete until you complete and submit these tasks in Workday.TO QUALIFY:We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.Minimum&nbsp; Qualifications/Transferable Skills*:<ul><li>Three years of work experience planning the development and evaluation of the Records Team staff, to include the development of manuals and training; AND</li><li>Associates degree, or equivalent experience, in criminal justice, administration of justice, public administration, business administration, or a related field; AND</li><li>Must be able to pass a thorough background investigation, including being fingerprinted prior to employment.</li></ul>Additional Minimum Qualifications (KSAs):<ul><li>Advanced level experience and ability to review processes and data entry work in the various criminal justice systems including Oregon Corrections Information System (CIS), Law Enforcement Data System (LEDS), and eCourts.</li><li>Advanced level experience interpreting and analyzing criminal justice documents.</li><li>Advanced level experience in CIS data entry modules: Admissions, Transfers, Modifications, Permanent and Parenthetical Closures (expiration, warrant, abscond, expirations, unsupervised, bench, etc.) in order to audit records regarding housing history, and supervision cycles.</li><li>Advanced level experience evaluating, creating, and implementing CIS training materials and staff training, coaching and team building.</li></ul>Preferred Qualifications/Transferable Skills*:You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.<ul><li>Experience processing records/files in criminal justice databases.</li><li>Experience with Multnomah County Criminal Justice Records.</li><li>Inquiry/Entry level LEDS certified.</li><li>Strong Communication Skills.</li></ul>*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position . Be sure to describe any transferable skills on your application and clearly explain how they apply to this position .SCREENING AND EVALUATION:The Application Packet:Please be sure to provide all the required* materials listed below in your application submission:&nbsp;<ul><li>Online application*: Explain all related experience (paid or unpaid) and training in the education and work experience sections of the application.</li><li>Attach a resume*: Please indicate how you meet the required minimum qualifications . Attach the document to the on-line application. Be sure to explain in detail, including dates, all related work experience, paid or unpaid.</li><li>Cover Letter*: Please explain why you are applying for this position and describe your training experience in a public safety setting or in a human services setting.</li></ul>The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:<ul><li>Initial review of minimum qualifications</li><li>An evaluation of application materials to identify the most qualified candidates</li><li>Pre-Interview Technical Skills Assessment</li><li>Consideration of top candidates/Interviews</li><li>Background Investigation/Fingerprinting</li></ul>ADDITIONAL INFORMATIONType of Position: This hourly position is eligible for overtime.Type: Represented by Local 88, AFSCME AFL-CIO&nbsp;FLSA: Non-ExemptSchedule: Monday – Friday, 40 hours per weekLocation: Mead Building @ 421 SW 5th Ave., Portland OR 97204Telework(remote): Ad Hoc (limited availability); subject to the Multnomah County Telework Policy and based on the Department’s business needs.Multnomah County offers a comprehensive benefit package to all eligible employees. A few highlights include:<ul><li>Health insurance (medical, dental, vision)</li><li>Defined benefit retirement plan (pension); Multnomah County pays for the employee's share of the state retirement contribution (6% of wages)</li><li>Generous paid leave (vacation, holidays, sick, parental, military, etc...)</li><li>Life insurance, short-term and long-term disability insurance</li><li>Optional deferred compensation and flexible spending accounts</li><li>Free annual Trimet bus pass</li><li>Alternative wellness resources</li><li>Public Service Loan Forgiveness (PSLF)</li></ul>The eligible list established from this recruitment may be used to fill future full-time, part-time, regular, temporary, limited duration, and on-call positions. Application information may be used throughout the entire selection process. This process is subject to change without notice.In accordance with Oregon Law, Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume, cover letter and other application materials.Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.Questions?Recruiter:Danny FajardoEmail:<a href="mailto:danny.fajardo@multco.us" target="_blank">danny.fajardo@multco.us</a>Phone:+1 (971) 2919300Application information may be used throughout the entire selection process. This process is subject to change without notice.Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.Job Profile:6021 - Program Specialist

Trainer and Evaluation Program Specialist - Records Team

Current employees: Please apply through the employee portal to be considered for this opportunity.Pay Range:$91,778.29 - $137,666.25 AnnualDepartment:Department of Community Justice (DCJ)Job Type:Regular Non-RepresentedExemption Status:United States of America (Exempt)Closing Date (Open Until Filled if No Date Specified):November 16, 2025 The Opportunity:THIS WORK MATTERS! <ul><li>Are you a motivated community justice leader with a positive attitude and experience managing cross­ cultural programs?</li><li>Do you share our vision of community safety through positive change? </li><li>Are you in search of a role that allows you to use your leadership skills to foster a collaborative work environment, to develop and support employees, and to contribute to organizational effectiveness and success?</li><li>Do you passionately believe in helping adults involved in the criminal justice system turn their lives around to create a better future?</li><li>Are you ready to serve as a leader and role model in a fast-paced environment by effectively managing and leading change and innovation?</li></ul>If you said yes to these questions, please read on!Multnomah County's Department of Community Justice - Adult Services Division is seeking an energetic, strategic, adaptable, compassionate and experienced leader to join our team as a Sworn Community Justice Manager. The position of Sworn Community Justice Manager is dynamic, requiring commitment to genuine curiosity, continuous feedback, flexible and adaptive working styles, and a willingness to immediately respond to situations or emergencies 24-hours a day, 7 days a week. We encourage applicants to consider their purpose in this demanding and complex public service career opportunity, as it presents challenges, yet equally offers high rewards and satisfaction.Come Find Your Why? (video)Sworn Community Justice Manager Career Information ForumPlease join us to learn more about the Sworn Community Justice Manager career, this recruitment, and we will answer your questions!<ul><li>Wednesday,&nbsp; November 12, 2025 · 6:00p - 7:00p </li><li>Time zone: Pacific Standard Time Zone</li><li>Google Meet joining info: video call link:<ul><li>Video call link: <a href="https://meet.google.com/xfv-csrb-pns" target="_blank">https://meet.google.com/xfv-csrb-pns</a></li><li>Or dial: ‪(US) +1 513-816-0932 PIN: ‪575 271 814#</li><li>More phone numbers: <a href="https://tel.meet/xfv-csrb-pns?pin=7894293708889" target="_blank">https://tel.meet/xfv-csrb-pns?pin=7894293708889</a></li></ul></li></ul>In this role, you will be planning, directing and evaluating programs and staff delivering services to adults on formal community supervision. Your exceptional interpersonal skills, knowledge and understanding of the dynamics, cycles and impact of addiction, violence, mental illness and sexual offenses will help create positive change.Core functions as a Sworn Community Justice Manager: <ul><li>Direct work in complex cases and high-risk situations.</li><li>Supervise caseloads, complete assessments and develop case plans.</li><li>Identify, approve, and direct arrests and impositions of sanctions based on legal standards.</li><li>Develop, monitor and refine systems of supervision, sanctions and services to address and mitigate client risk to the community consistent with Oregon statutes and evidence-based practices.</li><li>Plan and assign work and duties based on job need and staff capabilities and available resources.</li><li>Provide information and technical assistance as needed, including responding to difficult problems and questions raised by the public, partners, clients, or staff.</li><li>Select, supervise, train/mentor and evaluate staff.</li><li>Use reports and data gathered from employees and stakeholders to evaluate the quality of community justice services and business systems.</li><li>Determine the need for disciplinary action and initiate or approve disciplinary action, when warranted.</li><li>Investigate and respond to grievances.</li><li>Provide leadership by developing effective work teams, motivating and encouraging staff growth and career development, fostering positive relationships, and sharing vision and goals.</li></ul>The Department of Community Justice is looking for innovative leaders who can demonstrate expertise in the following areas:<ul><li>Strategic Planning / Leadership: You will develop goals and direction based on the overall county/department mission and vision to increase community safety through positive change.</li><li>Results Through People: You will help achieve results through the contribution of others by motivating and inspiring growth and productivity.</li><li>Relationships and Community: You will build positive and sustainable relationships with a range of key internal and external stakeholders.</li><li>Leading Cross-Culturally: You will foster an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision, mission,&nbsp; and&nbsp; goals&nbsp; of&nbsp; the organization.</li><li>Team Building: You will develop, inspire, and foster employees to work collaboratively.</li><li>Organizational Savviness: You will demonstrate understanding and good judgment of organizational culture and interpersonal relationships, with both internal and external groups, to identify opportunities of mutual interest and benefit.</li><li>Delivery: You will ensure services are provided by quality processes through monitoring and understanding.</li><li>Outcomes: You achieve quality outcomes for the individual, the organization, and the county.</li><li>Personal Development: You will strive for an honest and accurate assessment of oneself and demonstrate willingness for continuous improvement.</li><li>Functional/Technical: Possess specific knowledge about laws, regulations, certifications, licensure and skills for specific assignments.</li></ul>About the Adult Services Division:The Adult Services Division (ASD) promotes public safety and strives to reduce recidivism while supervising over 4,000 adults sentenced to probation or released from custody on parole. Adults on supervision are held accountable through a balance of supervision, services, and sanctions designed to develop necessary skills for success, while effectively using public resources. The Division works closely with community members and partners using research and proven methods to promote positive change in the adults we supervise.WORKFORCE EQUITYAt Multnomah County we are committed to maintaining an effective, respectful and inclusive workplace. We value collaborative problem solving and strive for continuous improvement. We strongly believe in workforce equity, diversity and inclusion. Visit our Workforce Equity Strategies Plan (WESP) to see where Multnomah County is headed with these values.DEPARTMENT OF COMMUNITY JUSTICEVision ~ Community Safety through Positive Change The Department of Community Justice (DCJ) provides supervision and services to justice involved youth, adults, families, and communities. Our efforts are guided by evidence-based strategies that maximize our resources and results, and by our core belief that people can change. We aim to address the underlying issues that lead to criminal behavior, and to help people successfully engage in civic life. As a nationally recognized leader in adult and juvenile community justice, DCJ makes long-term investments in its employees through the provision of continual education and training. The Department works collaboratively with the judiciary, law enforcement, schools, treatment agencies, and the community to achieve our vision - community safety through positive change.The Department shares information with community members, partners, and staff to keep communities safe by preventing and reducing crime and routinely evaluating which local policies support best practices. DCJ operates 24 hours a day, with nearly 650 regular, on-call, and temporary employees. The Department supervises justice-involved individuals and those defendants requiring pretrial services. DCJ's Juvenile Services Division operates the Donald E. Long Juvenile Detention Facility and is responsible for youth on formal and informal community supervision.More general information about the Department of Community Justice including our mission, vision, and strategies can be found at:<a href="http://www.multco.us/dcj" target="_blank">www.multco.us/dcj</a>.The Department of Community Justice's Strategic Plan (Executive Summary and Full report) can be found at:<a href="https://multco.us/file/68223/download" target="_blank">https://multco.us/file/68223/download</a>.Serving the Public, Even During Disasters Every day, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.Internal candidates: After you have applied, you will receive the Oregon Veteran Preference Questionnaire in your Workday inbox. Your application as an internal candidate is not complete until you fill out and submit the Oregon Veteran Preference Questionnaire.TO QUALIFY:We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.Minimum Qualifications/Transferable Skills*:<ul><li>Equivalent to a Bachelor's degree or equivalent experience, in the field of criminal justice, social services, or a related field. Note: possession of a Masters' degree in criminal justice, social services, or a related field will substitute for one (1) year of experience.</li><li>Three years of supervisory, lead or trainer experience working in Community Justice, Probation/Parole, Corrections or other Human Services fields.</li><li>Required to be a certified sworn officer or the ability to become a certified sworn officer within eighteen months of hire by the Department of Public Safety Standards and Training (DPSST):<ul><li>Must be a United States citizen or in the process of finalizing U.S. citizenship, and completed per DPSST certification requirement.</li><li>Must be able to exercise the powers of arrest</li><li>Must successfully pass a psychological evaluation</li><li>Must successfully pass a physical examination Video of ORPAT obstacle course demonstration that will be part of your officer training</li></ul></li><li>Must have a valid driver's license.</li><li>Ability to travel to various offices/ buildings throughout Multnomah County in a timely manner.</li><li>Must pass a thorough background investigation which includes, but is not limited to a review of applicant’s criminal, civil, driving, military, educational and employment history prior to employment</li></ul>Preferred Qualifications/Transferable Skills*:<ul><li>You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.</li><li>Already sworn as a Parole/Probation officer in Oregon.</li><li>Experience working with case management models, evidenced based practices and fidelity and continuous quality improvement.</li><li>Experience in program management and managing cross-culturally, including but not limited to: planning, organizing, staffing, directing, controlling and implementing an identified plan/concept within a diverse team and managing, leading and enhancing talents, strengths and abilities of a team.</li><li>Experience working in a union environment.</li><li>More than 3 years of supervisor or lead/trainer experience working in Community Justice, Probation/Parole, Corrections or other Human Services fields.</li><li>Experience overseeing budgets and contracts for programs.</li></ul>*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.SCREENING AND EVALUATIONThe Application Packet: Please be sure to provide all the required materials below in your application submission:<ul><li>Online application: Explain all related experience (paid or unpaid) and training in the education and work experience sections of the application.</li><li>Attach a resume: Please indicate how you meet the required minimum qualifications. Be sure to explain in detail, including dates, all related work experience, paid or unpaid.</li><li>Cover Letter: An uploaded cover letter that addresses why you are interested in this opportunity and provides specific examples to demonstrate how your experience and skills align with the descriptions in the “Overview” section of this job posting, and how you meet the minimum and preferred qualifications of this position.&nbsp; Please limit your cover letter to one (1) page.</li></ul>The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:<ul><li>Initial review of minimum qualifications</li><li>A phone screen, oral exam, written exam, supplemental written questions, an application review, or any combination of these listed may be used to identify the most qualified candidates</li><li>Consideration of top candidates/Interviews</li><li>Background Investigation/Fingerprinting</li><li>Physical Exam and Psychological Evaluation</li></ul>Equal Pay: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will consider factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.ADDITIONAL INFORMATIONType of Position: This position is exempt and not eligible for overtime.Type: Non-RepresentedSchedule: Monday – Friday, 8a to 5pLocation: Various locations throughout Multnomah County: Adult Services Parole and Probation offices including East @ 1245 SE 122nd Ave, Portland, OR 97233, Gresham @ 495 NE Beech Ave, Gresham, OR 97030, &nbsp;or the MEAD Building @ 421 SW 5th, Portland, OR 97204.&nbsp;Telework: This position is NOT eligible for hybrid or routine on-site/telework subject to the Multnomah County Telework Policy and based on the Department’s business needs. This position is considered Ad-hoc.Multnomah County offers a comprehensive benefit package to all eligible employees. A few highlights include:<ul><li>Health insurance (medical, dental, vision).</li><li>Qualify for a defined benefit pension after five years of vesting; we pick up the employee's share of the retirement contribution (6% of subject wages).</li><li>Police and Fire 25 year retirement</li><li>Generous paid leave (vacation, sick, parental, bereavement, military etc.)</li><li>Life insurance, short-term and long-term disability insurance</li><li>Optional deferred compensation and flexible spending accounts</li><li>Access to a free annual TriMet bus pass</li><li>Access to wellness resources</li><li>Public Service Loan Forgiveness (PSLF)</li></ul>The eligible list established from this recruitment may be used to fill future full-time, part-time, regular, temporary, limited duration, and on-call positions.In accordance with Oregon Law, Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume, cover letter and other application materials.Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.Questions?Recruiter:Joanne CampbellEmail:<a href="mailto:joanne.m.campbell@multco.us" target="_blank">joanne.m.campbell@multco.us</a>Phone:+1 (971) 4012249Application information may be used throughout the entire selection process. This process is subject to change without notice.Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.Job Profile:9632 - Sworn Community Justice Manager

Sworn Community Justice Manager

<h4>At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process.We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.</h4>The Assistant Community Manager assists the Community Manager in supporting performance standards and maintaining all aspects of community operations. This individual works to develop, empower, and inspire associates toward the achievement of desired business outcomes. The Assistant Manager will be the “Manager on Duty” (MOD) in the absence of the Community Manager. The Assistant Community Manager may assist with scheduling and providing work assignments. This leader will consistently improve the sales process through guiding, coaching, and training Senior/Leasing Consultants.<h4>Essential Functions/Responsibilities</h4>Sales and Marketing<ul><li>Warmly greet prospective residents and create a personal connection while determining needs and preferences</li><li>Answer all incoming calls and handle accordingly, whether prospect call, resident issue, service request etc.</li><li>Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner</li><li>Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors</li><li>Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily</li><li>Ensure the office, clubroom, apartment models, and “market ready” units are in impeccable condition</li><li>Assist in Social Media advertising as directed by the Manager</li><li>Assist in the preparation of move-ins, such as, walking apartment, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager</li><li>Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents</li><li>Address and complete all other duties as assigned</li></ul>Operational Standards<ul><li>Accept rents and make deposits</li><li>Maintain accurate records in Yardi. Update all rents, deposits and application fees received by residents on a daily basis.&nbsp; Issue appropriate notices when necessary (i.e. late payment notices , eviction notices, returned check memos)</li><li>Update reports daily regarding notices to vacate, vacancy report, activity report and provide pertinent information to Community Manager</li><li>Participate in Revenue Management calls when applicable</li><li>Oversee normal duties of Concierge and Leasing Consultants (based on Manager’s request and staffing structure)</li><li>Complete all new lease and renewal paperwork, including related addendums</li><li>Complete resident communications when applicable</li><li>Attend training classes/meetings as required or recommended by management</li><li>Enter accurate and timely data into appropriate information systems. Manage Entrata tasks and leads daily</li><li>Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associates</li><li>Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations</li><li>Address and complete all other duties as assigned</li></ul>Customer Service<ul><li>Understand and support the customer experience vision for Mill Creek Residential</li><li>Communicate service guarantees and customer service standards to prospective and current residents</li><li>Take ownership to personally address and resolve customer concerns in a timely professional manner</li><li>Support new residents during move-in process. Assist with lease renewals, move-outs, and resident transfers</li><li>Contribute ideas for improving resident satisfaction to the Community Manager</li><li>Participate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retention</li><li>Accept service requests from residents and route to service department for prompt processing Follow up to ensure the request has been completed and resident is satisfied</li><li>Physically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and Manager</li><li>Embody the Mill Creek mission, values and brand promise in all that he or she does</li><li>Champion and enforce the Mill Creek Brand Promise, Service Standards, and Manifesto</li><li>Address and complete all other duties as assigned</li></ul><h4>Education and/or Experience</h4><ul><li>High School diploma or equivalent (GED), Bachelor’s degree preferred</li><li>2 years multi-family leasing or related property management experience or equivalent experience</li><li>Commitment to, and passionate for, providing outstanding customer service</li><li>Strong communication skills (written and verbal)</li><li>Multi Family or related property management experience, retails sales or hospitality experience</li></ul><h4>Skills/Specialized Knowledge</h4><ul><li>Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communication</li><li>Exercise professional judgement to take ownership of and resolve issues and problems with residents</li><li>In depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community</li><li>Continuous research of area competitors such as pricing, amenities, features etc.</li><li>Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software</li><li>Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division</li><li>Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices</li><li>Capable of travelling between two or more communities, if necessary</li><li>Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked</li></ul><h4>About the Benefits of joining the Mill Creek Team</h4><ul><li>Competitive compensation</li><li>Comprehensive medical, dental and vision</li><li>Employer sponsored short and long term disability, Life and ADD insurance</li><li>401k with employer matching</li><li>Paid time off benefits: Vacation, Sick, Holidays</li></ul>Mill Creek is an Equal Opportunity Employer<h4>Are you ready to contribute to the success of Mill Creek Residential?&nbsp; If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!</h4>

Mill Creek Residential

Assistant Community Manager

Title: College Counselor
Salary Range: $42,000 - $45,000
Contract Term Length:&nbsp;12 Months
Standard Hours:&nbsp;37.5
Work Location:&nbsp;On-Site
FLSA Status: Non-Exempt
College: Owensboro Community &amp; Technical College
Campus Location: Owensboro Community College
Department: Student Affairs
Total Rewards
Owensboro Community &amp; Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity including:
<ul>
<li>Exceptional health care, vision, dental coverage for you and your family</li>
<li>Tuition reimbursement/waiver for you, your spouse, and dependents</li>
<li>403(b) retirement plan: a 5% employee contribution receives a 10% employer match</li>
<li>Vacation/Sick Time</li>
<li>Work-Life Balance</li>
<li>9.5 Paid Holidays</li>
<li>2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions</li>
<li>Employee Assistance Program</li>
</ul>




Job Summary
Owensboro Community and Technical College is seeking applicants for a full-time, twelve-month College Counselor within our Student Affairs Department. This position provides counseling, career guidance, advisement, and registration services to a diverse community and technical college student population, including students on academic probation. 




Job Duties:
• Provide students with non-clinical counseling, career guidance, advisement, registration services, and assistance with college resources and services. • Assist the Associate Dean of Student Affairs in identifying accommodations as required by the Americans with Disabilities Act. • Provide crisis intervention and support, including assessing any potential threats a student may present to him/herself or others. • Facilitate programming to promote the development and success of all students. • Participate in student recruiting activities and retention efforts. • Participate in college activities and committees as assigned. 




Minimum Qualifications:
• Bachelor’s degree or equivalent years of experience and four (4) years of relevant work experience. &nbsp;




Preferred Qualifications:
• Master’s degree in counseling or related field with six (6) years’ relevant work experience is preferred




Additional Skills Requested:
Employee Rights -&nbsp;<a href="https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf" target="_blank">Employee Polygraph Protection Act</a>
Equal Opportunity Employer -&nbsp;The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.

Kentucky Community and Technical College System


      College Counselor
    

Title: Education Adjunct Instructor 
Salary Range: $655.00 per credit hour
Contract Term Length:&nbsp;Not Applicable
Standard Hours:&nbsp;to be determined
Work Location:&nbsp;Hybrid
FLSA Status: Exempt
College: Jefferson Community &amp; Technical College
Campus Location: Jefferson Community College
Department: Education/Behavioral &amp; Social Sciences 




Job Summary
The Education Program in the Behavioral Social Sciences Division of Jefferson Community and Technical College is seeking a pool of experienced educators to teach online or hybrid classes to pre-service teachers. 




Job Duties:
Prepare for and provide instruction aligned with the teacher education course learning outcomes and appropriate to the delivery mode (hybrid, in-person, or online) Create and maintain updated course materials and gradebook within the learning management system (Blackboard) Provide prompt communication with students; maintain office hours for mentoring and student support and participate in student success and retention activities Maintain communication with the education program coordinator; report student progress throughout the semester and complete institutional reporting as required. Complete all mandatory training required by KCTCS Please note that this is an adjunct pool. We will only contact applicants as needed for classes. 




Minimum Qualifications:
Eighteen graduate hours in the teaching discipline and a Master’s degree, or a Master’s degree in the teaching discipline required. &nbsp;




Preferred Qualifications:
Ideal candidates will have demonstrated experience with learning management systems and the ability to work effectively in an academic environment.




Additional Skills Requested:
Physical Requirements : Comfortable environment and sedentary work: no unusual physical requirements 




Employee Rights -&nbsp;<a href="https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf" target="_blank">Employee Polygraph Protection Act</a>
Equal Opportunity Employer -&nbsp;The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.


      Education Adjunct Instructor
    

Title: Financial Assistant III
Salary Range: $16.08 - $19.50 hourly
Contract Term Length:&nbsp;12 Months
Standard Hours:&nbsp;24
Work Location:&nbsp;On-Site
FLSA Status: Non-Exempt
College: Henderson Community College
Department: Business Office




Job Summary
The Financial Assistant maintains financial records, which may include student financials, monitors purchasing card transactions, provides administrative processing support, and provides customer service for staff and customers in HCC Business Office.




Job Duties:
• Auditing, answering account questions, and taking payments for student accounts • Answering phones, responding to business office general emails, responding to Blackboard tickets, and administering the HCC texting service, called Signal Vine • Accepting payments for Accounts Receivable and some purchasing duties • Processing Daily reports • Mail Services for HCC • Processing of outstanding invoices for customers and students • General office support • Scheduling of HCC vehicle servicing • Administering key requests by HCC personnel • Administration of the annual HCC Assets inventory • Other duties as assigned by the supervisor.




Minimum Qualifications:
• Associate degree or equivalent experience - one to three years of related work experience. • Able to work independently and in a team environment. • Professional, Dependable, Self-Starter, and Positive, to promote and support the workplace culture at HCC. &nbsp;




Preferred Qualifications:
* Customer Service experience * Attention to detail * Organized



Application Deadline: Open Until Filled; we will begin reviewing applicants on November 7, 2025.



Employee Rights -&nbsp;<a href="https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf" target="_blank">Employee Polygraph Protection Act</a>
Equal Opportunity Employer -&nbsp;The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.


      Financial Assistant III
    

Title: Director of Operations Workforce Solutions
Salary Range: $55,500 - $58,500
Contract Term Length:&nbsp;12 Months
Standard Hours:&nbsp;37.5
Work Location:&nbsp;On-Site
FLSA Status: Exempt
College: Owensboro Community &amp; Technical College
Campus Location: Owensboro Community College
Department: Workforce Solutions
Total Rewards
Owensboro Community &amp; Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity including:
<ul>
<li>Exceptional health care, vision, dental coverage for you and your family</li>
<li>Tuition reimbursement/waiver for you, your spouse, and dependents</li>
<li>403(b) retirement plan: a 5% employee contribution receives a 10% employer match</li>
<li>Vacation/Sick Time</li>
<li>Work-Life Balance</li>
<li>9.5 Paid Holidays</li>
<li>2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions</li>
<li>Employee Assistance Program</li>
</ul>




Job Summary
Owensboro Community and Technical College (OCTC) is seeking qualified applicants for the position of Director of Operations for OCTC’s Workforce Solutions division. This position provides strategic leadership and oversight for a $4 million+ budget for the 2025–26 fiscal year including grants and cost recovery accounts. Manage all procurement, financial expenditures and reconciliation processes, receivables, and payroll. The position is also responsible for the administration and supervision of the division’s assessment center, customer service operations, and facilities and administrative support functions.




Job Duties:
• Lead the fiscal operations of Workforce Solutions by providing the management, monitoring, and real time reporting on all WS program budgets ($4M+ annually) including all grants and cost recovery accounts. • Manage and/or provide oversight for WS procurement, financial expenditures and reconciliation, and KCTCS-TRAINS project closeouts and reimbursements. • Lead and supervise workforce program staff in the division’s assessment center, customer service operations, facilities, and administrative support functions, and provide guidance and support. • Work with OCTC’s HR department to facilitate the onboarding of Workforce Solutions full-time and part-time employees and reconcile monthly payroll reports. In accordance with accreditation requirements, upload required employee documentation into Campus Labs and ensure all accountability measures are met on a timely basis. • Manage any additional Workforce Solutions division activities as assigned by the Vice President of Workforce and Economic Development.




Minimum Qualifications:
• Bachelor’s degree in Business Administration, Accounting, Finance Management, Operations Management, or related field or equivalent years of experience is required. • Three (3) years of relevant work experience is required. &nbsp;




Preferred Qualifications:
• Master’s in Business Administration (MBA) is preferred. • Five (5) years of relevant work experience is preferred. • Three (3) years of prior supervisory experience is preferred. 




Additional Skills Requested:
• Demonstrated experience in financial management, budgeting, and accounting. • Strong skills in organization, attention to detail, customer service, operations and personnel management, communication, and problem-solving. • Experience with PeopleSoft Financials preferred. 




Employee Rights -&nbsp;<a href="https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf" target="_blank">Employee Polygraph Protection Act</a>
Equal Opportunity Employer -&nbsp;The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.


      Director of Operations Workforce Solutions
    

Title: Part Time CDL Staff Instructor
Salary Range: $25.00 per hour
Contract Term Length:&nbsp;Not Applicable
Standard Hours:&nbsp;20
Work Location:&nbsp;On-Site
FLSA Status: Non-Exempt
College: Southcentral KY Community &amp; Technical College
Campus Location: SKY Franklin-Simpson Center
Department: Workforce Solutions




Job Summary
This position will report to the Director of Workforce Solutions (pays $25.00 an hour) This position will be located at the Franklin-Simpson Campus Franklin, KY 




Job Duties:
The part-time Commercial Driver’s License (CDL) Instructor will be responsible for Class-A CDL range and road instruction, monitoring and documenting student progress and attendance. This is a part-time position used to fill vacancies as needed due to increased enrollment, workload, or scheduling.




Minimum Qualifications:
Associate degree or equivalent experience and demonstrated competencies in commercial transportation. Must hold a valid Kentucky Class A Commercial Driver’s License. Must have over-the-road CDL driving experience, prefer a minimum of two (2) years. Preference will be given to applicants with experience as a classroom, road and range Class A CDL instructor. In depth knowledge of, and superb ability to teach, every aspect of truck driving is a must.&nbsp;




Preferred Qualifications:
Additional Skills Requested:
Provide CDL students with quality instruction on-the-range and over-the-road and may provide tutoring for students, as needed. • Provide top-notch instruction so the students are well-educated and able to pass their written CDL-A permit test, as well as their pre-trip, skills and road tests. • Continually evaluate student performance and document their progress through attendance forms and checklists. • While monitoring student progress, identify any gaps and provide additional help as needed. • Emphasize safely concepts, principles and procedures. • Help ensure that the trucks are safe, clean and well-maintained.

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