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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Business Unit/Role Specific Info &nbsp;Sr Associate, Portfolio Management facilitates the successful delivery of portfolio projects by providing advanced support and oversight of financial and delivery metrics and advanced administrative support to project management resources.<ul><li>Assist in designing, automating, and optimizing business reporting and dashboards to support operational efficiency</li><li>Collect, clean, and analyze data from multiple systems to identify trends and insights that inform strategic decisions</li><li>Support process automation initiatives</li><li>Develop and maintain key performance indicator (KPI) reports and automate recurring data workflows</li><li>Collaborate with business stakeholders to understand requirements and translate them into analytical solutions</li><li>Present findings and recommendations in a clear, data-backed narrative to technical and non-technical audiences</li><li>Monitors and tracks portfolio performance using advanced reporting tools to ensure alignment with delivery, cost, budget, forecast, schedule, and quality targets, enabling proactive management of project outcomes</li><li>Collaborates on financial tracking of projects and portfolios using data from the Enterprise Portfolio Management System, ensuring accurate financial reporting and aiding in budget adherence</li><li>Contributes to the preparation of portfolio-level status reports to internal stakeholders and managers, delivering clear and actionable insights that support strategic decision-making</li><li>Analyzes and reconciles portfolio funding and forecasts, identifying and addressing discrepancies to maintain financial accuracy and budget alignment</li><li>Provides advanced administrative support to project management resources for system updates and maintenance, ensuring data integrity and operational efficiency</li><li>Monitors portfolio-level risk, issue, and change control procedures, effectively mitigating potential impacts on project delivery</li><li>Collaborates with business and technology development teams, ensuring alignment and shared understanding of project objectives</li><li>Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives</li></ul>Minimum Qualifications&nbsp;<ul><li>Master’s/MBA degree candidates with an expected graduation date between May &amp; June 2026 &nbsp;</li><li>Currently enrolled in full-time Master’s/MBA degree program in Business Administration, Finance, Information Technology &nbsp;</li></ul>Preferred Qualifications<ul><li>Experience with data analysis tools (e.g., Excel, SQL, Python, R, Tableau, or Power BI).</li><li>Exposure to automation platforms or scripting languages for process improvement.</li><li>Strong attention to detail, problem-solving skills, and curiosity for understanding complex systems.</li><li>Excellent written and verbal communication skills.</li><li>Ability to work independently and in collaborative team environments.</li><li>Develop and maintain key performance indicator (KPI) reports and automate recurring data workflows.</li><li>Collaborate with business stakeholders to understand requirements and translate them into analytical solutions.</li><li>Experience in technology project management, portfolio management, project management, or a related field within a technology or financial services environment</li><li>Experience with Enterprise Portfolio Management Systems (e.g., Clarity PPM, Microsoft Project Online)</li><li>Experience in budgeting and financial planning&nbsp;</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

American Express

Campus Graduate Full-Time Sr. Associate - 2026 Portfolio Management, Technology - New York, NY

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contributions to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.About Enterprise Architecture:Enterprise Architecture is an organization within the Chief Technology Office at American Express and it is a key enabler of the company’s technology strategy. The four pillars of Enterprise Architecture include:1.Architecture as Code: this pillar owns and operates foundational technologies that are leveraged by engineering teams across the enterprise.2.Architecture as Design: this pillar includes the solution and technical design for transformation programs and business critical projects which need architectural guidance and support.3.Governance: this pillar is responsible for defining technical standards, and developing innovative tools that automate controls to ensure compliance.4.Colleague Enablement: this pillar is focused on colleague development, recognition, training, and enterprise outreach. About the Role:The American Express Developer Portal is where our partners meet our platform. It is the single window into our B2B APIs, documentation, and onboarding experience. We are looking for Product Manager Associate who is passionate about building clarity, consistency, and delight into that journey. In this role, you will help shape how developers and partners discover, onboard and build with our APIs. You will combine empathy for the user with curiosity for the technology, ensuring that our developer experience is not only functional but frictionless, insightful,&nbsp;and always improving. What you will do:·Champion the developer journey: Understand and document the end-to-end experience of developers and partners from signup to successful integration and identify opportunities to simplify and accelerate that journey.&nbsp;·Drive operational experience: Monitor key onboarding and usage metrics to ensure our platform’s objectives of speed, clarity, and reliability are consistently met.·Extract meaningful insights: Gather and synthesize feedback from support queries, partner touchpoint, and satisfaction surveys, and translate these into actionable improvements.·Elevate content and communications: Work with product and technical teams to refine portal content, FAQs, and self-service tools that empower developers to progress independently.·Support portal evolution: Coordinate enhancements that improve usability, accessibility, and alignment to business needs.·Collaborate across teams: Serve as the connective link between product, engineering, and partner operations to ensure that the developer experience evolves holistically. What you Bring:·A strong sense of empathy for developers and B2B partners and the ability to view the developer platform from their perspective.·Excellent communication and analytical skills with confidence in interpreting data and turning insights into clear next steps.·A thoughtful approach to communication, with the ability to understand the audience and tailor messages so they are clear, digestible, and impactful.·Familiarity with API ecosystem, developer tools and B2B integration workflows.·Curiosity for how things work and comfort navigating technical concepts.·Basic coding experience or exposure is helpful but not required.·A natural interest in operations and a desire to design better processes whenever you sense an opportunity.·A collaborative mindset and pride in helping teams align around a shared experience vision.Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Associate - Digital Product Management - Enterprise Architecture

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Joining Amex Tech means discovering and shaping your contributions to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. At American Express,&nbsp;you’ll&nbsp;be recognized for your contributions, leadership, and impact—every colleague&nbsp;has the opportunity to&nbsp;share in the company’s success. Together,&nbsp;we’ll&nbsp;win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And&nbsp;we’ll&nbsp;do it with the utmost integrity, and in an environment where everyone is seen,&nbsp;heard&nbsp;and feels like they belong.&nbsp;Join Team Amex and&nbsp;let's&nbsp;lead the way together.About Enterprise Architecture: Enterprise Architecture is an organization at American Express, and it is a key enabler of the company’s technology strategy. The four pillars of Enterprise Architecture include:&nbsp;<ul><li>Architecture as Code:&nbsp;this&nbsp;pillar owns and&nbsp;operates&nbsp;foundational technologies that are&nbsp;leveraged&nbsp;by engineering teams across the enterprise.&nbsp;</li></ul><ul><li>Architecture as Design:&nbsp;this&nbsp;pillar includes the solution and technical design for transformation programs and business critical projects which need architectural guidance and support.&nbsp;</li></ul><ul><li>Governance:&nbsp;this&nbsp;pillar&nbsp;is responsible for&nbsp;defining technical standards and developing innovative tools that automate controls to ensure compliance.&nbsp;</li></ul><ul><li>Colleague Enablement: thispillar is focused on colleague development, recognition, training, and enterprise outreach.&nbsp;</li></ul>Role summary: We’re hiring a Senior Associate to&nbsp;own&nbsp;reporting and analytics for Open Banking initiatives. You will design, build, and&nbsp;automate&nbsp;reporting journeys, including&nbsp;executive dashboards, produce regulatory reports, perform ad-hoc analysis to answer business questions, and partner closely with product, engineering, legal,&nbsp;and compliance&nbsp;teams to translate data into clear, actionable&nbsp;insights.&nbsp;Responsibilities:<ul><li>Build,&nbsp;maintain, and automate recurring operational&nbsp;(API health)&nbsp;and&nbsp;executive reporting (scorecard metrics) for&nbsp;the&nbsp;Open Banking program.&nbsp;&nbsp;</li></ul><ul><li>Maintain,&nbsp;refine, and build&nbsp;dashboards and visualizations that summarize API usage&nbsp;and health, KPIs, and servicing metrics&nbsp;that can be used to gain&nbsp;Cardmember&nbsp;usage insights and&nbsp;drive&nbsp;product development enhancements.&nbsp;&nbsp;</li></ul><ul><li>Produce regulatory and compliance-ready reports; support audit requests&nbsp;as required.&nbsp;&nbsp;&nbsp;</li></ul><ul><li>Perform ad-hoc analysis and root-cause investigations to inform product and&nbsp;compliance stakeholders.&nbsp;&nbsp;</li></ul><ul><li>Collaborate with engineering to&nbsp;perform data warehouse migration,&nbsp;automate report generation where&nbsp;feasible,&nbsp;maintain&nbsp;data quality, and implement&nbsp;overall&nbsp;democratized&nbsp;tracking&nbsp;of&nbsp;Third-Party Partners’ API usage&nbsp;and Cardmember&nbsp;metrics.&nbsp;&nbsp;</li></ul><ul><li>Collaborate with&nbsp;internal&nbsp;enterprise&nbsp;teams to understand best practices and uncover any&nbsp;reporting&nbsp;gaps.&nbsp;</li></ul>Required qualifications:<ul><li>3+ years of experience in reporting, analytics, or business intelligence (preferably in financial services, payments&nbsp;or&nbsp;fintech).&nbsp;&nbsp;</li></ul><ul><li>Experience with&nbsp;SQL&nbsp;— able to write efficient queries, join large tables, and&nbsp;optimize&nbsp;aggregations.&nbsp;&nbsp;</li></ul><ul><li>Experience building dashboards and scheduled reports using BI tools (Tableau, Power BI, or equivalent).&nbsp;&nbsp;</li></ul><ul><li>Excellent written and verbal communication skills, including the ability to articulate complex technical details in&nbsp;simple, easy to understand manner.&nbsp;&nbsp;</li></ul><ul><li>Proficiency&nbsp;with agile delivery processes and tools like Jira or Confluence. &nbsp;</li></ul><ul><li>Clear communicator: able to present complex analyses to business and technical audiences.&nbsp;Strong analytical and problem-solving skills.&nbsp;&nbsp;</li></ul><ul><li>Collaborative, supportive, and proactive, with a strong can-do attitude.&nbsp;</li></ul><ul><li>Bachelor’s degree in Data Science, Statistics, Computer Science, Finance, Economic&nbsp;or similar.&nbsp;&nbsp;&nbsp;</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?As the Product Manager for User Enablement, you will serve as the bridge between product development and our end users, ensuring that every product launch is both technically sound and meaningful to customers. You will own the voice of the customer throughout the product lifecycle, managing user acceptance testing (UAT), coordinating launch readiness, and driving continuous improvement through data-informed feedback loops.Working alongside Strategy and Product Development, you will:<ul><li>Champion customer empathy through user research, feedback collection, and engagement.</li></ul><ul><li>Develop and execute UAT plans that ensure product readiness and a smooth launch experience.</li></ul><ul><li>Partner with cross-functional teams such as engineering, design, marketing, and operations to translate product intent into measurable customer outcomes.</li></ul><ul><li>Define and monitor launch success metrics and lead post-launch evaluations.</li></ul><ul><li>Own the creation of enablement materials, including documentation, release notes, and dashboards that keep stakeholders aligned and informed.</li></ul><ul><li>Serve as the connection point in the feedback loop, bringing actionable insights from users back into strategy and development for continuous improvement.</li></ul>Minimum Qualifications:<ul><li>5+ years of experience in product management, customer success, or program enablement within a digital product or technology environment.</li></ul><ul><li>Proven experience managing UAT, launch readiness, or go-to-market enablement activities for software products.</li></ul><ul><li>Strong analytical mindset with the ability to translate feedback and usage data into actionable product improvements.</li></ul><ul><li>Excellent communication and collaboration skills across product, design, and engineering teams.</li></ul><ul><li>Demonstrated ability to manage multiple priorities and deliver results in a fast-paced, cross-functional setting.</li></ul><ul><li>Experience with product documentation and stakeholder communications such as release notes, knowledge bases, and FAQs.</li></ul>Preferred Qualifications:<ul><li>Experience in a customer-facing product management role or within SaaS or platform environments.</li></ul><ul><li>Background in user research, customer experience, or design thinking methodologies.</li></ul><ul><li>Familiarity with agile product delivery, UAT frameworks, and product analytics tools such as Amplitude or Mixpanel.</li></ul><ul><li>Strong understanding of OKRs, roadmap management, and how enablement contributes to strategic outcomes.</li></ul><ul><li>Experience leading feedback loop initiatives or customer advisory boards.</li></ul><ul><li>Skilled at working with both technical and non-technical stakeholders to drive user adoption and satisfaction.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.We are seeking an AI Product Manager to partner with our department’s AI leadership in executing our AI vision and strategy. Reporting to the Director of Strategic Enablement, you will collaborate closely with senior leaders to shape the AI product roadmap and deliver impactful AI and automation features. This role focuses on strong execution and influence driving product delivery and optimizing processes by working with cross-functional teams, rather than through direct managerial authority. You will leverage your expertise in AI and effective communication to lead through influence, ensuring our AI initiatives are successfully implemented and aligned with business goals.Key Accountabilities:<ul><li>Discover &amp; prioritize opportunities. Support discovery and prioritization with Global Tax leaders and SMEs; prepare option analyses (LLM apps, ML, Power Platform, RPA, integrations), quantify impact, and recommend sequencing in partnership with department leadership to inform the roadmap and business cases.</li><li>Deep process analysis. Execute hands-on process mapping (incl. POD/POA), rationalization, and document solution options with clear pros/cons and control implications; socialize and refine recommendations with leadership and control partners.</li><li>Requirements &amp; design. Lead day-to-day requirements (personas, user stories, acceptance criteria, data needs) and co-define success metrics (accuracy, precision/recall, latency, STP, ROI) with leadership guidance, ensuring clear traceability from goals to delivery.</li><li>Build with the enterprise. Act as Product Owner partnering with AET to leverage enterprise platforms; coordinate with architects, data engineers, and infra to design/build integrations, APIs, and interfaces as needed.</li><li>AI product delivery. Own backlog and sprint execution for assigned initiatives; drive end-to-end testing (functional, data quality, bias/fairness, privacy, security), organize parallel runs, and manage controlled rollouts through AET processes escalating risks/blocks promptly.</li><li>Model governance &amp; risk. Apply and operationalize enterprise guardrails for GenAI/ML (prompting, RAG, grounding, evaluation); partner with Model Risk, Privacy, and Controls to meet requirements; monitor performance and data/model drift, and coordinate retraining plans, maintaining audit evidence.</li><li>Change management &amp; enablement. Develop training assets and run enablement (playbooks, office hours); capture adoption feedback and metrics and iterate solutions guiding teams to adopt new capabilities in line with leadership’s plan.</li><li>Stakeholder management. Provide crisp, recurring status, risks, and dependencies to Finance leadership; propose mitigations, align decisions/action items, and chase blockers to resolution, escalating when needed.</li><li>Documentation &amp; reporting. Own Confluence documentation for assigned products (requirements, designs, test evidence, runbooks) and update bi-weekly summaries/scorecards and KPI dashboards, highlighting value realization and next actions.</li><li>Team leadership. Lead cross-functional work streams through influence (no direct line management); mentor peers/junior PMs on best practices; coordinate vendor/consultant deliverables for assigned scope while aligning decisions with leadership.</li></ul>Minimum Qualifications:<ul><li>Experience &amp; AI Leadership: 5+ years of product management experience, with at least 5 years dedicated to AI/ML-driven products. This includes working on generative AI/LLM initiatives as well as traditional machine learning use cases, demonstrating an ability to drive cutting-edge AI solutions from concept to launch.</li><li>Strategic Product Delivery in Domain: Proven track record of leading end-to-end delivery of data/AI products in Finance, Tax, or FinTech domains (global experience preferred). You have successfully guided AI-powered solutions from idea through deployment in these environments, working closely with machine learning engineers, data scientists, and analytics teams.</li><li>AI/ML Knowledge &amp; Responsible AI: Strong understanding of the AI/ML model development lifecycle – from training data strategy and model development to evaluation metrics and deployment. While not necessarily a hands-on ML engineer, you are conversant in model performance metrics (e.g. accuracy, precision/recall) and MLOps practices for model deployment and maintenance. Committed to Responsible AI best practices, ensuring that models are developed and governed with ethics, fairness, and compliance in mind throughout their lifecycle.</li><li>Enterprise Platforms &amp; Data Tools: Familiarity with modern data platforms and cloud services. Comfortable leveraging public cloud ecosystems (Azure, AWS, GCP) and orchestrating data pipelines (ETL/ELT) to support AI initiatives. Experienced with data analytics and visualization tools (such as Power BI, Tableau or similar) to interpret and communicate data insights. (Exposure to enterprise low-code platforms like Microsoft Power Platform is a plus and indicative of an ability to integrate AI solutions within broader business workflows.)</li><li>Agile Methodology &amp; Team Leadership: Working knowledge of Agile product delivery and project management. Skilled at writing clear user stories, managing product backlogs, and conducting user acceptance testing (UAT). Experience leading cross-functional squads (combining engineering, data science, design, etc.) in a scrum or agile environment to iteratively deliver product improvements and value.</li><li>Communication &amp; Stakeholder Management: Excellent communication and interpersonal skills, especially in engaging with senior stakeholders and executives. Proven ability to synthesize complex technical concepts (like AI/ML model capabilities and limitations) and translate them into clear, compelling business terms. You can effectively articulate the business value of technical innovations, facilitate decision-making with non-technical leaders, and build consensus across diverse stakeholder groups.</li></ul>Preferred Qualifications:<ul><li>Advanced Education &amp; Certifications: An advanced degree in a relevant field (e.g., M.S. or Ph.D. in Data Science, Computer Science, or related technical field; MBA with a technology focus; etc.) is advantageous. Professional certifications in AI/ML, cloud computing, or product management (for example, AWS/GCP AI certifications, Agile/Scrum certification, or AI Product Management credentials) are a plus, indicating a commitment to continual learning.</li><li>Technical Background: Prior hands-on experience in software engineering, data science, or analytics is a strong plus. While this role is not an individual contributor technical position, a background in these areas helps in deeply understanding technical team concerns and fosters credibility when making product decisions involving complex AI/ML systems.</li><li>Enterprise &amp; Regulatory Experience: Experience deploying AI or data-driven solutions in enterprise and regulated environments is preferred. Familiarity with financial regulations, compliance standards, and data privacy requirements (e.g., handling of sensitive financial data, model risk management frameworks, or global data protection laws) will help ensure that AI products are implemented with the necessary governance and risk management.</li><li>Microsoft Power Platform &amp; Ecosystem: Hands-on experience with Microsoft’s Power Platform (Power BI, Power Apps, Power Automate) or similar enterprise automation and analytics platforms is a plus. Ability to leverage such tools for quick prototyping or integration of AI capabilities into existing business processes demonstrates a pragmatic approach to delivering value with AI.</li><li>Innovation &amp; Thought Leadership: A passion for innovation in AI/ML and a forward-looking mindset. Participation in the AI/ML community, such as presenting at industry conferences, publishing insights, or contributing to open-source projects, is valued as it shows you stay current with emerging trends (e.g., the latest in generative AI techniques) and can bring fresh ideas while still innovating responsibly within a business context.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Product Manager - Taxation

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences–from payments to rewards to servicing–that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.The Amex Digital Labs team drives innovation at American Express by originating, incubating, and managing products and platforms that are essential to our customers’ digital lives. We are a fast-paced team that levers emerging technologies to develop digital payment and financial services products and engaging membership experiences for Card Members. We often collaborate with technology companies and strategic partners to bring products to market.&nbsp;&nbsp;We are looking for a Product Manager to help build agentic Membership experiences for Amex Cardholders, within AI/LLM partner channels. This Product Manager will collaborate closely with business units across Amex to identify strategic Membership assets and inventory to integrate into partner channels. The Product Manager will then work with the internal teams that own these assets, internal stakeholders, and external partners, to develop secure and seamless Card Member experiences within these channels. &nbsp;The role will involve a blend of deep enterprise strategy, partner negotiation, data governance, and will necessitate developing expertise in LLMs and enabling technologies such as Model Context Protocol (MCP) and Agent-to-Agent interactions. &nbsp;Primary responsibilities:<ul><li>Partner deeply with engineering teams to understand and develop a perspective on how to apply evolving technologies (e.g., Model Context Protocol, Agent-to-Agent Protocol) for AI agent-facilitated Membership experiences</li></ul><ul><li>Partner with internal business and platform teams to catalogue, permission, and prepare their assets and capabilities for use within LLMs by defining schemas, metadata, and access controls</li></ul><ul><li>Balance the needs of customers, internal stakeholders, leadership, and partners, to define product features, user stories, acceptance criteria, user experience, product roadmap and backlog based on the available strategic assets</li></ul><ul><li>Partner with engineers andsolutions architects to identify technical solutions, assess technical tradeoffs, define specs, and deliver product features/platform capabilities to continually iterate on the American Express MCP servers that power these Membership experiences</li></ul><ul><li>Partner with internal stakeholders such as Legal, Compliance, and Risk teams to develop and adhere to data governance principles to ensure American Express assets and data are surfaced in a compliant and responsible way&nbsp;</li></ul><ul><li>Set and supervise development/release timelines, navigate intricate dependencies, and communicate impacts to partners</li></ul><ul><li>Evaluate LLM-based experiences that use these proprietary assets to ensure accuracy, appropriate orchestration, and adherence to guardrails</li></ul><ul><li>Support Business Development and Marketing teams with go-to-market strategy and execution</li></ul>Minimum Qualifications:<ul><li>Passion for technology with a clear customer focus; strong communication skills and the ability to provide clarity and direction across teams</li></ul><ul><li>4+ years experience in product development/management or software engineering in AI, or partner-enabled Membership experiences; familiarity with Gen AI specific concepts such as Retrieval-Augmented Generation (RAG) a plus</li></ul><ul><li>Strong working knowledge of technologies relevant to building third party integrations such as OAuth and Software Development Kits (SDKs)</li></ul><ul><li>Enthusiasm for exceptional products and services; deep customer empathy, familiarity with customer research methods, keen product intuition, and ability to articulate product functionality</li></ul><ul><li>Builds relationships quickly; secures buy-in and influences key stakeholders</li></ul><ul><li>Reconciles competing needs across customers, stakeholders, and partners; gathers information, assesses trade-offs and risks, gains buy-in, makes informed decisions, and supports them with evidence</li></ul><ul><li>Recognizes issues quickly and drives resolution through creative, efficient problem solving</li></ul><ul><li>Curious and entrepreneurial; learns how things work to make connections and find opportunities; moves fluidly between strategy and detail</li></ul><ul><li>Creative within a highly regulated financial-services environment</li></ul><ul><li>Team player, comfortable with ambiguity, and highly organized&nbsp;</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Product Manager - Agentic Partner Experiences

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media @NYCOfficeofTech, and visit OTI’s website to learn more. At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology. The Office of Technology and Innovation houses the Office of Information Privacy, which works to protect New Yorkers’ identifying information. OIP is headed by the City’s Chief Privacy Officer, who leads and implements the City’s privacy strategy and policy, advises agencies on federal, state, and local privacy law, and counsels on citywide data-sharing practices. Responsibilities will include: -Provide individualized legal analysis and advice to agency partners and staff on complex privacy and data security matters; -Conduct legal research and prepare legal opinions for the Chief Privacy Officer and agency privacy officers; -Draft and negotiate memoranda of understanding, advisory documents, and other legal and policy documents; -Support agency compliance with the Identifying Information Law by reviewing agency reports, and other privacy laws and relevant City policies; -Contribute to privacy-related groups and committees, including the Citywide Privacy Protection Committee, by developing presentations and supplemental materials; -Represent the Office of Information Privacy on interagency task forces, working groups, and special projects; -Research and remain current on privacy trends and best practices; -Prepare materials for privacy related trainings. -Handle special projects and initiatives as assigned. HOURS/SHIFT Day - Due to the necessary duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or evenings. WORK LOCATION Brooklyn, NY TO APPLY Please go to <a href="http://www.cityjobs.nyc.gov" target="_blank">www.cityjobs.nyc.gov</a> and search for Job ID # 760009 SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL OTI participates in E-Verify AGENCY ATTORNEY - 30087<h4>Minimum Qualifications</h4>1. Admission to the New York State Bar; and either "2" or "3" below. 2. One year of satisfactory United States legal experience subsequent to admission to any state bar; or 3. Six months of satisfactory service as an Agency Attorney Interne (30086). Incumbents must remain Members of the New York State Bar in good standing for the duration of this employment. In addition to meeting the minimum Qualification Requirements: To be assigned to Assignment Level (AL) II, candidates must have one year of experience at Assignment Level I or two years of comparable legal experience subsequent to admission to the bar, in the areas of law related to the assignment. To be assigned to AL III candidates must have two years of experience in Assignment Levels I and/or II or three years of comparable legal experience subsequent to admission to the bar, in the areas of law related to the assignment.<h4>Preferred Skills</h4> The preferred candidate should possess the following: -At least one year of relevant legal experience -Deep knowledge of privacy, data protection, and cybersecurity laws affecting City agencies -Excellent organization, communication (oral and written) skills, including the ability to present to business, legal, and technology partners -Superb interpersonal skills, including building cross-functional partnerships and ability to influence and drive change through collaboration -Industry recognized certifications within the domains of privacy and cybersecurity (e.g., CIPP, CIPM, CIPT, etc.) -Experience advising on use and processing of information obtained through online analytics. <h4>Public Service Loan Forgiveness</h4> As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at <a href="https://studentaid.gov/pslf/" target="_blank">https://studentaid.gov/pslf/</a>. <h4>Residency Requirement</h4> New York City Residency is not required for this position <h4>Additional Information</h4>The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

New York City Office of Technology & Innovation (OTI)

Assistant Counsel, OIP | City of New York Jobs

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media @NYCOfficeofTech, and visit oti.nyc.gov to learn more. At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology. Within OTI, the Office of Information Privacy (OIP) is dedicated to safeguarding the identifying information of New Yorkers. Led by the City's Chief Privacy Officer, OIP shapes privacy strategy, advises City agencies, and supports responsible data practices citywide. OIP is committed to the ongoing professional development of its staff, including by providing the opportunity to attain IAPP certifications. The Office of Information Privacy (OIP) is looking for a proactive and detail-oriented Privacy Analyst to join our team. Reporting to OIP leadership, you'll play a key role in strengthening privacy protections across the city. You'll handle sophisticated privacy tasks with latitude for independent work and decision-making, moving beyond routine support to actively contribute to our privacy mission. Responsibilities will include: -Assist in operationalizing and strengthening the Citywide privacy program, helping agencies comply with NYC's Identifying Information Law. -Independently prepare privacy compliance reports and analytical documents. -Monitor agency privacy practices, perform preliminary trend analyses to spot potential risks, and help refine Citywide policies based on data. -Coordinate with agency privacy officers to support the maintenance and implementation of privacy policies and procedures. -Generate project-specific privacy compliance documents. -Work with interdisciplinary teams (legal, IT, policy, contracting and procurement) to tackle privacy challenges. -Draft clear communication materials about privacy initiatives for various audiences. -Assist in responding to internal and external privacy related inquiries, as well as providing analytical support for incident response and preparedness. -Monitor developments in privacy laws and regulations, briefing the team on key changes. -Assist senior staff and technical teams in evaluating the privacy implications of proposed technologies and controls. -Help manage privacy aspects of projects, including tracking progress, identifying milestones and challenges, and preparing status reports, presentations, and meeting agendas. -Handle special projects and initiatives as assigned. HOURS/SHIFT Day - Due to the necessary duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings. WORK LOCATION Brooklyn, NY TO APPLY * Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration Please go to <a href="http://www.cityjobs.nyc.gov" target="_blank">www.cityjobs.nyc.gov</a> and search for Job ID #759991 SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL OTI participates in E-Verify IT SECURITY SPECIALIST - 95622<h4>Minimum Qualifications</h4>A baccalaureate degree from an accredited college and four years of satisfactory full-time experience related to projects and policies required by the particular position; or, Education and/or experience which is equivalent to "1" above.<h4>Preferred Skills</h4> The preferred candidate should possess the following: -Experience working in privacy, data protection, cybersecurity, legal compliance, or a related field. -Familiarity with privacy laws (e.g., GDPR, CCPA, HIPAA) and frameworks (e.g., NIST Privacy Framework). -One or more IAPP certifications (CIPP, CIPM, CIPT, AIGP). -Ability to analyze data, spot trends, and clearly explain your findings. -Excellent written and verbal communication skills. -Good organizational skills. -Experience collaborating with technical and nontechnical teams. -A proactive approach and the ability to work independently with general supervision. -Genuine interest in information privacy and protecting identifying information. <h4>Public Service Loan Forgiveness</h4> As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at <a href="https://studentaid.gov/pslf/" target="_blank">https://studentaid.gov/pslf/</a>. <h4>Residency Requirement</h4> New York City Residency is not required for this position <h4>Additional Information</h4>The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Privacy Analyst | City of New York Jobs

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. &nbsp;We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.&nbsp;At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.Astound is currently searching for an Enterprise Account Executive in our New York, NY office. The Enterprise Account Executive is responsible for outside sales to enterprise level commercial customers, including large business customers of both internet &amp; telephone services. This includes proactively identifying new customer sales opportunities, defining customer needs, preparing proposals, and closing deals.The primary position responsibilities will include, but are not limited to:<ul><li>Conduct proactive sales activities, including cold-calling and knocking on doors, proactive needs assessment, applications development, proposal presentation, order negotiation and post-sales service requirements</li><li>Negotiate to secure contracts with telecommunications decision makers in order to achieve revenue growth and retention.</li><li>Manage installation projects with various teams to ensure on-time delivery, successful turn-up and customer satisfaction</li><li>Respond to requests from customers for information, support, assistance, joint proposals, pricing, etc.</li><li>Respond to demand sales requests</li><li>Supports others within the sales/service team to achieve customer satisfaction</li></ul>Our ideal candidate will possess:<ul><li>Demonstrated success in telecommunications and internet sales to end-user customers, including strategic and large business customers and government&nbsp;accounts&nbsp;using relationship management and system sales concepts</li><li>Ability to sell to C level&nbsp;executives&nbsp;within an organization</li><li>Experience in systems selling, consultative sales techniques, customer needs analysis, sales opportunity development, and service improvement planning.</li><li>Technical skills related to network and transmission design and local access services</li><li>Product knowledge of both switched and dedicated services, as well as associated end-user and carrier applications</li><li>Operational understanding of telecommunications ordering, provisioning, and billing processes</li><li>Working knowledge of general marketing principle tools and processes</li><li>Skills necessary for decision making and maintaining customer retention</li><li>Strong interpersonal skills</li><li>Minimum 5 years’ experience selling B2B in technology environment</li><li>Exceptional presentation, negotiation and closing skills</li><li>Seasoned experience building a base of business</li><li>Must possess a valid driver's license and maintain clean driving record</li></ul>Education<ul><li>High School Diploma or equivalent required</li><li>2-4 year College degree or equivalent experience preferred</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: 80 hours per year and increases based on tenure with the organization (**PTO/Vacation is specific to our West region and could vary within other geographical regions.)</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave based on state and local ordinance (**Sick leave is specific to our West region and could vary within other geographical regions.)</li><li>Tuition reimbursement program</li><li>Employee discount program</li></ul>The base salary in New York for this position is $85,000 annually, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to New York&nbsp;and may not be applicable to other locations.Commissions at plan: Targeted commissions at full attainment are thirty-two thousand, four hundred dollars. Our sales total compensation offers the potential for significant upside above targeted earnings for those who overachieve their sales targets.Our Mission Statement:* Take care of our customers* Take care of each other* Do what we say we are going to do* Have funDiverse Workforce / EEO:Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&nbsp;&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Astound Broadband

Astound

Enterprise Account Executive

<h3>Job Description:</h3>Note: Fidelity will not provide immigration sponsorship for this position The Team In the Fidelity Trade Management Engineering group, the team is responsible for providing electronic trading solutions for Fidelity’s Capital Markets division. This is a hands-on role as an individual contributor and responsibilities include technical leadership, insight, and working across complex systems within the organization. The Expertise You Have<ul><li>BS or Master’s in Computer Science, Engineering, or Information Systems</li><li>2-4+ years of Analysis skills, with a proven track record of delivery of technology projects.</li><li>Strong interpersonal, relationship management, and facilitation skills. </li><li>Excellent written and verbal communication skills with business and technical team members across the organization. </li><li>Experience with Jira desirable; Ability to read/analyze code and logs for defect/incident triage and root cause analysis. </li><li>Ability to understand the technology and software architecture of an application. </li><li>Ability to quickly learn, adapt and strive to meet the needs of a fast paced, changing environment.</li><li>Ability to multi-task effectively</li></ul>The Skills You Bring<ul><li>Knowledge and experience of taking complex features and breaking them down with well-defined technology components and business value</li><li>Desire for continuous, hands-on learning with a ground-up approach to learning the capabilities the group supports</li><li>Experience with minimum viable product definition</li><li>Ability to comprehend and articulate end-to-end system workflows for multiple audience settings. </li><li>Self-starter with a collaborative work style. </li><li>Ability to manage competing priorities and communicate impediments appropriately. </li><li>Ability to establish and maintain trusted relationships with business partners and technology. </li><li>Experience working with QA and customer-facing resources on test scenarios. </li><li>Experience detecting scope changes and escalation of issues. </li><li>Effective management of project-related tasks and issues.</li></ul>The Value You Deliver<ul><li>Lead the requirements gathering of new features and/or enhancements for our institutional financial services portal. </li><li>Aggregate information from across the organization and be able to communicate to peers and leaders effectively.</li><li>Collaborate with technology and business teams to deliver high-quality solutions for business problems. </li><li>Bring curiosity and a questioning mind-set to work, asking always about the? why? and the? value? of new features/enhancements to the platform.</li><li>Contribute to enhancing systems analysis practices across a global team. </li><li>Work on multiple projects concurrently. </li><li>Monitor documentation standards and best practices.</li></ul>The base salary range for this position is $67,000-127,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.<h3>Certifications:</h3><h3>Category:</h3>Information Technology

300 Full Time Jobs in Haworth, NJ, USA