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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.About Enterprise Architecture:&nbsp;Enterprise Architecture is a key enabler of the company’s technology strategy. The four pillars of Enterprise Architecture include:<ul><li>Architecture as Code: this pillar owns and operates foundational technologies that are leveraged by engineering teams across the enterprise.</li><li>Architecture as Design: this pillar includes the solution and technical design for transformation programs and business critical projects which need architectural guidance and support.</li><li>Governance: this pillar is responsible for defining technical standards, and developing innovative tools that automate controls to ensure compliance.</li><li>Colleague Enablement: this pillar is focused on colleague development, recognition, training, and enterprise outreach.&nbsp;</li></ul>The Enterprise Business Architecture (EBA) team serves as the organization’s connective blueprint – linking business strategy to technology execution through clear capabilities, value streams, processes, organizational constructs, information, and decision frameworks. As a strategic discipline, the team aligns business vision, product direction, and technology execution into an end-to-end unified model that drives clarity, consistency, and accelerates enterprise-wide technology transformation. Operating at the intersection of strategy, design, and delivery, the team shapes the Enterprise Business Capability Model (EBCM) and the operating frameworks that enable product, engineering, and business functions to innovate and deliver future-ready outcomes at scale, and unlock enterprise impact with speed, trust, and efficiency.Ideal Candidate Profile:<ul><li>A strategic systems thinker with the ability to see the “enterprise whole” and connect disparate moving parts into a unified blueprint</li></ul><ul><li>A management consulting-caliber communicator/storyteller, with exceptional executive presence and analytical rigor</li></ul><ul><li>A collaborator who excels at bringing Product, Engineering, and Business leaders into alignment</li></ul><ul><li>A builder who can create frameworks, models, and governance structures that scale</li></ul><ul><li>A change leader energized by complexity, ambiguity, and enterprise transformation</li></ul>Role Overview / Key Responsibilities:Enterprise Business Architecture Leadership &amp; Strategic Influence<ul><li>Define and evolve enterprise business capability model, value streams, and operating model blueprints.</li></ul><ul><li>Establish clear business architecture standards, principles, and governance to guide transformation initiatives.</li></ul><ul><li>Serve as a trusted advisor to senior business, product, and technology leaders on structural and strategic design decisions.</li></ul><ul><li>Shape and socialize enterprise blueprints through compelling executive storytelling, ensuring alignment across Product, Engineering, Technology, Operations, and Business units</li></ul>Enterprise Modernization &amp; Complex Use Case Enablement:<ul><li>Translate enterprise and line-of-business strategies into actionable capability roadmaps and transformation journeys for high-impact enterprise use cases</li></ul><ul><li>Conduct capability-to-technology mapping and journey/process analysis to identify synergies, redundancies, and modernization opportunities.</li></ul><ul><li>Partner with Enterprise Architecture to align business capabilities with certified APIs, data models, and integration patterns</li></ul><ul><li>Maintain authoritative architectural artifacts including capability maps, value streams, process models, and investment frameworks</li></ul>Executive Communication:<ul><li>Craft clear, persuasive narratives (decks, POV, storyline white paper etc.) that communicate capability-driven decisions to C-level and senior leadership</li></ul><ul><li>Drive alignment across senior stakeholders to shape integrated architectures that reduce redundancy, enable reuse, and accelerate modernization</li></ul>Organizational Leadership &amp; Team Development:<ul><li>Work with a high-performing team of business architects and analysts, setting vision, elevating craft, and strengthening enterprise-wide capability rigor</li></ul><ul><li>Establish standards, best practices, and repeatable frameworks that enable consistent adoption of Business Architecture across the organization</li></ul>Innovation, Emerging Technology &amp; GenAI Integration:<ul><li>Identify and promote opportunities to leverage Generative AI, automation, and advanced analytics to modernize processes and improve operational performance.</li></ul><ul><li>Champion innovation in capability design, process transformation, and enterprise operating frameworks</li></ul>Measurement, Value Realization &amp; Regulatory Alignment:<ul><li>Ensure all architecture and transformation work aligns with regulatory, risk, and compliance requirements</li></ul><ul><li>Use KPIs, OKRs, scorecards, and architectural fitness metrics to guide leadership decisions and demonstrate return on investment</li></ul>Required Qualifications:<ul><li>8-10 years experience in Business Architecture, Enterprise Architecture, strategy, or operating model design within a large, complex organization</li></ul><ul><li>Deep expertise in business architecture practices (e.g. business capability modeling, value streams, domain modeling, operating model)</li></ul><ul><li>Experience with Enterprise Architecture frameworks (TOGAF/BizBOK - conceptual familiarity is a must, certification will be a plus)</li></ul><ul><li>Strong understanding of enterprise platforms, API ecosystems, integration architectures, and operating model transformation.</li></ul><ul><li>Demonstrated ability to influence senior executives and facilitate alignment across large, matrixed organizations</li></ul><ul><li>Experience shaping cross-functional frameworks across Product, Engineering, Operations, and Business units</li></ul><ul><li>Exceptional executive storytelling capability, with a proven ability to translate complex strategies into clear, compelling narratives for senior leadership</li></ul><ul><li>Hands-on experience developing board-level and executive-committee materials, including strategic storylines, transformation updates, and enterprise decision frameworks</li></ul>Preferred Qualifications:<ul><li>Prior experience at a top tier Management Consulting firm (i.e. McKinsey / BCG / Bain / Accenture / Deloitte etc) is highly desirable</li></ul><ul><li>MBA or Master’s degree in Business, Strategy, Information Systems, or related field</li></ul><ul><li>Prior American Express experience or experience in a global financial services / payments enterprise</li></ul><ul><li>Background in large-scale modernization, persistent capacity models, platform rationalization, or M&amp;A integration a strong plus</li></ul><ul><li>Familiarity with API productization, domain-driven design, merchant and/or B2B partner integration needs, and capability-driven governance models a strong plus</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior Manager - Business Architect - Enterprise Architecture

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Overview of the Business:Global Commercial Services (GCS) is the leading payment issuer and partner for businesses with products and services that help them grow and run their businesses.&nbsp; The GCS Product Analytics team plays a pivotal role within the GCS Products organization by providing advanced analytics and statistical methodologies to drive deep insights into client behavior.&nbsp; Our mission is to inform and shape product strategies and deliver connected, personalized experiences that foster deeper client engagement and drive sustainable, profitable growth.&nbsp;&nbsp;How will you make an impact in this role?The Senior Manager, Small Business Card and Rewards Analytics will lead the strategy and execution of SBS card product performance, engagement, and usage analytics delivering insights to expand and deepen our relationship with customers. This critical role will partner with product, marketing, credit risk, and finance teams to inform rewards constructs and benefits-led product line strategies that differentiate American Express offerings in the marketplace while driving balanced economics.This role represents a unique opportunity to leverage applied quantitative experience to directly shape business strategy and role requires a high level of expertise in driving decisions backed by data insights, deploying advanced predictive and statistical methodologies, leading strategic analytics, and designing scalable data assets. The ideal candidate will bring a unique balance of technical skills combined with a strategic mindset and the ability to communicate effectively. They will be able to work in white space with unstructured problems and build successful partnerships with a large variety of teams and business units to identify opportunities and influence outcomes.Responsibilities:<ul><li>Translate business problems into data strategies and lead analytical workstreams on SBS customer engagement, usage, and retention leveraging advanced analytical techniques including clustering, machine learning, and statistical analysis </li></ul><ul><li>Lead strategy and execution for creation of SBS card transaction and customer data assets including migration of source data to cloud environment and design of sustainable, optimized data structure </li></ul><ul><li>Analyze expected impact on business of potential charge product features and enhancements and advise senior leaders on product roadmap </li></ul><ul><li>Design, launch and measure tests of product construct configurations to increase rewards and benefits awareness, redemption, and spend; Build analytical frameworks for robust measurement when clear A/B testing doesn’t exist.&nbsp;</li></ul><ul><li>Identify and build behavior-based segmentation to provide insights into customer behavior and drive recommendations for business priorities.&nbsp;</li></ul><ul><li>Serve as subject matter expert for SBS card portfolio performance, leading regular product performance reviews for card leadership </li></ul><ul><li>Manage and prioritize demands for data, ad hoc analytics, and reporting from multiple stakeholders, reallocating resources as necessary to ensure alignment with business priorities </li></ul>Minimum Qualifications:&nbsp;<ul><li>Relevant professional experience including extensive experience in hands-on analytical role(s) leveraging data to drive decisions, translate operational performance into financial implications, and influencing business strategies&nbsp;</li></ul><ul><li>Extensive experience building sustainable data assets using cloud-based analytical tools, querying languages, and visualization software (e.g., SQL, Python, Databricks, Tableau)&nbsp;</li></ul><ul><li>Good understanding of card economics and performance drivers with proven success in driving business results via strategic analysis. Experience in Charge/Loyalty analytics is a plus.&nbsp;</li></ul><ul><li>Excellent written and verbal communication skills with the ability to explain technical concepts and analytics-driven findings to non-technical stakeholders, and to explain business processes, concepts, and issues to technical resources&nbsp;</li></ul><ul><li>Team player with proven ability to influence and collaborate with others across all levels of an organization&nbsp;</li></ul><ul><li>Strong curiosity and initiative in tackling complex business analysis; dives deeply into the data, relentlessly pursues its meaning, and how these insights can drive business performance&nbsp;</li></ul><ul><li>Proven track record effectively managing priorities across multiple senior level keyholders and influencing stakeholders across all levels of organization&nbsp;</li></ul><ul><li>Proven track record translating business problems into data strategies and solutions, leading complex, multi-stage analytical workstreams, and advising senior leadership on data-based insights &nbsp;</li></ul><ul><li>Proven ability to lead and develop team of product analysts, providing leadership and coaching to the team in areas such as application of advanced analytical concepts, sustainable data models, and effective presentation&nbsp;</li><li>Bachelor's degree preferably in a quantitative field (e.g. statictics, engineering, math, science, economics, etc.)</li></ul>Preferred Qualifications:&nbsp;<ul><li>Relevant professional experience in hands-on analytical role(s) leveraging data to drive decisions, translate operational performance into financial implications, and influence business strategies; Financial services experiences is a plus&nbsp;</li></ul><ul><li>Expertise in data science and advanced analytical techniques including clustering, machine learning, and statistical analysis</li></ul>Job Location: Hybrid (New York or Atlanta)&nbsp;Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager, Small Business Card & Rewards Analytics

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Position OverviewThe Director of Internal Fraud Event Response is responsible for the development of advanced analytics that enable strategic insights, internal fraud identification, control evaluation, outlier analysis, and compensating control implementation in response to emerging internal fraud risk.&nbsp; The Director will provide guidance, best practice, and code validation for other analytic staff across the IFCOE. The successful candidate will play a critical role in protecting American Express from insider-driven risks. This leader will support the creation of data driven decision making for internal fraud response across the enterprise, while ensuring strong alignment between analytics, operational execution, and rules strategy.&nbsp;Reporting to the Vice President of Internal Fraud Event Response, this senior professional will leverage analytical expertise, business acumen, and technical proficiency to translate fraud intelligence into actionable detection response that will inform control enhancements, policy changes, and detection strategy implementation. The ideal candidate has a strong background in fraud analytics, coding, rule design, and control optimization — with a passion for protecting the integrity of American Express’s people, processes, and data.Key Responsibilities:<ul><li>Create and implement compensating controls to address emerging risks and regulatory changes.</li><li>Provide analytic support to more junior analytic staff</li><li>Respond to executive and board requests with timely, data-driven insights and recommendations.</li><li>Support continuous improvement of internal fraud detection models and analytic tools in partnership with the Detection Analytics team.</li><li>Develop statistical modeling, machine learning, and data visualization to identify fraud patterns and emerging threats impacting the industry and American Express.</li><li>Ensure the integrity, aggregation, and interpretation of data supporting internal fraud capabilities</li><li>Lead rapid response initiatives to address new fraud schemes or internal and external fraud events.</li><li>Create ad hoc analysis in response to requests from Executive leadership, providing actionable insights under tight deadlines.</li><li>Collaborate with compliance, audit, and risk management teams to ensure effective risk identification, assessment, and mitigation strategies</li><li>Serve as a key liaison with executive leadership, board members, and regulatory bodies.</li><li>Communicate complex analytic findings and risk assessments in clear, actionable terms for non-technical stakeholders.</li><li>Ensure all internal fraud analytics and controls comply with relevant laws, regulations, and internal policies.</li><li>Stay abreast of regulatory developments and industry best practices, updating processes as needed.</li><li>Conduct detailed analysis of insider-related fraud incidents, trends, and behaviors to identify emerging risks and control opportunities.</li><li>Use data-driven insights and behavioral analytics to uncover early indicators of internal fraud exposure.</li><li>Partner with Fraud Operations, Investigations, and Operational Risk teams to translate case findings into preventive rule logic.</li><li>Manage rule documentation, governance, and performance reporting consistent with enterprise risk standards.</li><li>Work closely with 2LOD to ensure rules align with policy, regulatory, and control frameworks.</li><li>Provide subject matter expertise on internal fraud risk patterns, detection methods, and process design.</li><li>Stay current on emerging internal fraud trends, rule design techniques, and fraud prevention technologies.</li><li>Leverage automation, data visualization, and analytics to continuously refine detection logic.</li><li>Contribute to a culture of innovation and proactive risk management across the Internal Fraud 1LOD COE.</li></ul>Qualifications:<ul><li>10 years of experience in internal fraud detection, fraud risk management, rules development, or analytics, preferably in financial services or payments.</li><li>Demonstrated experience designing and implementing fraud detection rules or models in a production environment.</li><li>Strong understanding of internal fraud typologies, control design, and risk frameworks.</li><li>Advanced proficiency with analytical tools and query languages (SQL, SAS, Python, etc.).</li><li>Experience working with rule management systems, case management platforms, large database environments/warehouses, and decision engines.</li><li>Excellent analytical, problem-solving, and documentation skills with attention to accuracy and governance.</li><li>Ability to work effectively in a fast-paced, cross-functional environment with minimal supervision.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position

Director, Internal Fraud Event Response

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Amex Digital Labs catalyzes digital innovation at American Express by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include creating industry-leading digital payment solutions, using our outstanding servicing network and lifestyle assets to create digital experiences, and defining new products and services based on emerging technologies and trends.&nbsp;AI is reshaping today’s commerce journeys and how Card Members discover, book, and ultimately make purchases. The Digital Labs Agentic Strategy &amp; Partnerships team is responsible for leading the strategy and execution of Amex’s key initiatives, partnerships, and products for AI-assisted and agentic commerce.As Senior Manager, you will help bring Amex through this agentic commerce evolution.&nbsp;&nbsp;You will work across internal and external stakeholders, build and evaluate partnership opportunities, support major contract negotiations, and help define the future product roadmap. You will collaborate extensively with the Digital Labs Product team and a broad range of internal stakeholders across Strategic Partnerships, Enterprise Strategy, and GCO, in addition to managing relationships at external partners.&nbsp;Responsibilities:<ul><li>Lead the partner evaluation and strategic alignment to prioritize partners, including AI companies, Digital Giants, and major platforms</li><li>Support the contract negotiation and onboarding of new partnerships</li><li>Drive competitive intelligence and market research initiatives to inform strategy in the rapidly evolving agentic commerce landscape</li><li>Coordinate and connect the dots across supporting enterprise workstreams, including product development, roadmap prioritization, and contractual implications</li><li>Regularly collaborate on leadership conversations and create executive-facing materials</li><li>Be a thought leader on the evolving AI landscape to identify new partnership opportunities, drive the strategic roadmap of existing partnerships, and monitor the competition</li></ul>Qualifications:<ul><li>Exceptional interpersonal, communication and influencing skills with the ability to work with stakeholders across different functions, colleagues at all levels, and with partners</li><li>Proven track record of strong organizational, prioritization and project management skills; experience project managing complex and multifaceted workstreams with many internal stakeholders a plus</li><li>Creative problem-solving skills and comfort operating with imperfect information</li><li>Strategic thinker with a savviness for new tech, connecting the dots, and thinking three steps ahead</li><li>Must have strong interest in AI and familiarity with key players and consumer-facing products, strong interest in partnerships, tech trends, and digital products</li><li>A self-starter with an ability to excel in a dynamic environment and to switch gears as needed</li><li>3+ years of partnerships, business development, or strategy experience</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Agentic Partnerships and Strategy (Digital Labs)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The AIM (Analytics, Investment &amp; Marketing Enablement) team – a part of GCS Marketing– is the analytical engine that enables Global Commercial business portfolio of American Express. Accelerating growth momentum, increasing profitability, and powering up our value proposition are key objectives for this organization. It is the analytical engine that powers profitable business growth through consultative and innovative solutions across GCS. The team enables GCS Marketing business by providing actionable insights to drive business strategy and growth.This Manager role would be based in New York and would be focused on driving 'Refer-A-Business &amp; Co-Brand Digital Acquisition Analytics'. The incumbent will be responsible for driving innovative analytical solutions and strategies that helps in driving offer personalization and digital targeting by effectively collaborating with stakeholders across Global Commercial Services, Enterprise Digital and Data Solutions group. They will be challenged with designing and creating world class marketing analytics by leveraging machine learning, advanced methodologies and emerging AI.A very important focus for the role shall be quantitatively determining the value, deriving insights, and then assuring the insights are leveraged to create positive impact that cause a meaningful difference to the business.How will you make an impact in this role?<ul><li>You will lead analytical work that fuels the next generation of AMEX’s&nbsp;Commercial Digital acquisition engine. You will design and implement data-driven strategies, build scalable analytical solutions, and collaborate across business, digital, and technology teams to&nbsp;optimize&nbsp;targeting, personalization, and prospect conversion.</li><li>This role is ideal for someone who is passionate about digital marketing analytics, eager to help shape how AMEX engages Commercial&nbsp;prospects in a dynamic and competitive digital landscape and enthusiastic about emerging AI and GenAI capabilities.</li><li>Develop analytical solutions and data products&nbsp;that improve targeting accuracy, personalization, and digital acquisition performance across the AMEX website.</li><li>Own end-to-end analyses&nbsp;focused on audience segmentation, experimentation, funnel optimization, and identification of acquisition opportunities.</li><li>Build and enhance models and decisioning strategies, leveraging AMEX’s vast first-party data and evolving digital intelligence capabilities.</li><li>Drive experimentation,&nbsp;performance&nbsp;measurement&nbsp;and&nbsp;Investment optimization&nbsp;-&nbsp;designing test structures, evaluating results, and making actionable recommendations to improve conversion and efficiency.</li><li>Collaborate closely with cross-functional partners&nbsp;across American Express to ensure&nbsp;implementation of analytical solutions and ensure business impact.</li><li>Synthesize insights&nbsp;and clearly communicate findings and strategy implications to leaders and stakeholders across the organization.</li><li>Champion innovation and continuous improvement,&nbsp;bringing forward&nbsp;new ideas&nbsp;in digital analytics, advanced modeling techniques, Gen AI use-cases&nbsp;and scalable data automation that future-proof AMEX’s digital acquisition&nbsp;engine.</li><li>Apply emerging AI and GenAI&nbsp;techniques,&nbsp;such as intelligent customer journey optimization, semantic&nbsp;modeling&nbsp;and automated insights to enhance targeting precision and analytical productivity.</li></ul>Minimum Qualifications:<ul><li>Bachelor's Degree in a quantitative field (e.g. Finance, Engineering, Physics, Mathematics, Computer Science or Economics).</li><li>Strong analytical/conceptual thinking acumen to solve unstructured and complex business problems and articulate key findings to senior leaders/stakeholders in a succinct and concise manner.</li><li>Experience with building ML models like&nbsp;XGBoost, K-Means,&nbsp;etc&nbsp;with&nbsp;proficiency&nbsp;in analytical tools such as&nbsp;SQL, Python,&nbsp;or similar; knowledge of digital analytics or experimentation frameworks is a plus.</li><li>Experience collaborating within cross-functional teams and influencing decisions through data-driven insights.</li><li>Demonstrated ability to manage multiple priorities in a fast-paced, dynamic environment.</li><li>Excellent communication and interpersonal skills with demonstrated ability / proven track record of striking balance between thought leadership, and converting business needs into analytical plans.</li><li>Ability to manage several concurrent projects through collaboration across teams/geographies.</li></ul>Preferred Qualifications:<ul><li>Master's Degree in a quantitative field (e.g. Finance, Engineering, Physics, Mathematics, Computer Science or Economics).</li><li>Experience in digital marketing analytics, personalization, website optimization, or acquisition strategy.</li><li>Familiarity with digital ecosystem tools such as clickstream analytics platforms, identity frameworks, or real-time recommender systems.</li><li>Familiarity and interest in applying emerging AI and Gen AI capabilities to improve digital targeting outcomes.</li><li>Experience designing and analyzing A/B tests,&nbsp;optimizing&nbsp;digital funnels, or improving performance through data-driven experimentation.</li><li>Strong communication&nbsp;skills with the ability to influence partners and drive action.</li><li>Demonstrated project management skills with complex projects and the ability to articulate a clear perspective while maintaining relationships and fostering a collaborative environment.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a> Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Manager-Data Analytics

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back and lending portfolios, Membership Rewards, Global Consumer Travel &amp; Lifestyle Services, the Centurion Lounge network, Global Dining, U.S. Consumer Banking, Amex Offers, and best-in-class marketing programs across Customer, Prospect, and Partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.About the role&nbsp;American Express is seeking a detail oriented and proactive First Line of Defense (1LOD) Compliance Senior Manager to support the business in managing compliance risk across products, processes, and customer interactions. This role plays a key part in ensuring that day-to-day operations align with regulatory requirements and internal policies, working closely with both business and compliance partners. The ideal candidate has strong regulatory knowledge, a process mindset, and the ability to translate risk concepts into practical actions.Key Responsibilities:<ul><li>Act as a compliance risk advisor to front-line business teams, helping them understand and comply with applicable regulatory obligations.</li><li>Support the execution of compliance risk assessments and ongoing monitoring activities within the business unit.</li><li>Partner with operations, product, and technology teams to design and enhance controls that mitigate regulatory and operational risks.</li><li>Monitor business activities for compliance with laws, regulations, and internal standards (e.g., UDAAP, Fair Lending, Privacy, BSA/AML).</li><li>Track and remediate compliance issues and control gaps identified through monitoring, audits, or regulatory exams.</li><li>Maintain and update business-level compliance documentation, including procedures, control descriptions, and training materials.</li><li>Collaborate with second line Compliance and Legal teams on policy interpretation, regulatory change implementation, and incident response.</li><li>Support compliance testing, audit readiness, and business responses to regulatory inquiries and examinations.</li><li>Assist with delivery of compliance-related training to business staff.</li><li>Contribute to reporting of compliance metrics and trends to business leadership.</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree in business, finance, law, or a related discipline.</li><li>4+ years of experience in compliance, risk management, or control-related roles in financial services.</li><li>Working knowledge of key U.S. banking regulations (e.g., BSA/AML, UDAAP, Reg Z, Fair Lending).</li><li>Experience supporting compliance or operational risk within a business or first line function.</li></ul>Preferred Qualifications:<ul><li>Compliance or risk certification (e.g., CRCM, CAMS, CCEP).</li><li>Familiarity with issue management, risk assessments, and control testing processes.</li><li>Experience working in a matrixed environment or with cross-functional teams.</li></ul>Skills &amp; Competencies:<ul><li>Strong attention to detail and critical thinking skills</li><li>Ability to analyze regulatory requirements and apply them in a business context</li><li>Effective communication and relationship-building skills</li><li>Proactive, self-motivated, and comfortable managing multiple priorities</li><li>Sound judgment and problem-solving capabilities</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager – US Consumer Services Compliance, Internal Fraud Risk

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Global Commercial Services (GCS) is the global leader in providing payments solutions for small, medium, and large businesses. Within GCS, the mission of the Business Banking Product Management team is to create banking products that are the best choice for our small business customers. We achieve this by being customer and competitor obsessed, delivering market leading value, and creating great experiences for our customers.The Senior Manager, Account Governance – Business Banking Product Management will be responsible for implementing, executing and supporting initiatives necessary to ensure continued legal and regulatory compliance, as well as adherence to new and evolving enterprise control guidelines. This colleague will play a critical role in driving the sustainable growth of our portfolio by defining and driving product initiatives with heightened regulatory compliance risks and requirements.&nbsp; In addition, this colleague will work cross functionally with several groups, including Business Banking Product Management and Development, Business Operations, Consumer Banking Product Management, Control Management, Legal and Compliance teams.Key Responsibilities:<ul><li>Enable the scale of our Business Banking products, by strengthening our regulatory foundation and unlocking new opportunities for sustainable growth</li><li>Define, inform and execute Business Banking processes required to ensure compliance with legal and regulatory guidelines, such as FDIC and Tax requirements</li><li>Deliver new features, controls and enhancements that have heightened regulatory risk, working in close partnership with cross-functional teams, including Product Development, Design, Engineering, Risk, Legal, Compliance, and Marketing</li><li>Support new and emerging enterprise control processes by identifying needs, informing approach for Business Banking products and facilitating processes, as needed</li><li>Identify opportunities to optimize processes and drive efficiency, in order for the Business Banking team to maintain agility and drive continued portfolio growth in a controlled and compliant manner</li><li>Gain a deep understanding of our Business Banking products and generate new ideas to improve customer experience and drive growth, with supporting business cases</li><li>Partner with Product Management teams across Consumer Banking and Small Business products, to drive consistency in approach and share best practices</li><li>Occasional travel</li></ul>Minimum Qualifications:<ul><li>Extensive experience in Banking or Financial Services product management</li><li>Excellent project management, organization, and prioritization skills, with a proven ability to manage cross-functional initiatives</li><li>Ability to build relationships, influence, and collaborate effectively with cross-functional teams</li><li>Comfort in a fast-paced and high growth environment, flexible, and ability to handle change needed</li><li>Ability to provide insight and accurate judgment in addressing and resolving business issues</li><li>Proactive and results-oriented, with strong thought leadership and problem solving skills</li><li>Excellent oral and written communications skills and proven ability to communicate effectively to audiences across various leadership levels</li><li>Customer-focused, with a desire to understand small business owner needs and build best-in-class solutions and customer experiences</li><li>Bachelor’s degree</li></ul>Preferred Qualifications:<ul><li>Prior experience working on U.S. Bank Regulatory projects&nbsp;</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Business Banking Product Governance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Enterprise Comms &amp; MarTech Experiences (ECMX) is a global organization that sits within Membership Portfolio Services and is a center of excellence with the charter to drive high quality, customer-first communications that accelerate business growth through optimized go to market solutions and the development of best-in-class MarTech products and processes.We are looking for a Product Manager to join our Marketing Enablement &amp; Insights Products (MEIP) team and drive product strategy and development efforts for Marketing Operations Reporting &amp; Analytics.The Operational Reporting Solutions measures the Volume, Quality and Speed at which Marketing is executed at American Express.These solutions enable better decisions around resource allocation, performance management, and conversation with Partners.The solutions also identify areas of opportunity to improve quality or address bottlenecks to improve speed to market, as well as measure the effectiveness of transformational initiatives to improve the end-to-end marketing execution. The right candidate will have a strong understanding of Product Management, Business Process/Marketing Operations, BI Tools, Analytics, and the ability to tell a compelling story with data.In this role, you will be responsible for the delivery &amp; enablement of features against Operational Reporting &amp; Analytics suite (Salesforce and Adobe) and have a deep understanding of business processes and associated KPIs. You will also have the opportunity to be responsible for aligning Product to Business strategy by driving the evolving Operational Reporting roadmap that supports transformational initiatives as well as an evolving Business Intelligence tools landscape.In addition, you'll be able to manage stakeholders across Consumer &amp; Commercial Marketing, Operational Excellence, and 10+ Operations teams.You'll partner very closely with Amex Technology, Offshore Customer Success, Transformation Enablement &amp; Training, and other Product organizations to solution, build, test, deploy, and scale analytics solutions across the enterprise.Role Responsibilities:<ul><li>Drive the content strategy and roadmap for Ops Reporting by partnering closely with key stakeholders, partners and product teams</li><li>Establish and maintain close relationships with key partners in Marketing, ECMX, and Operational Excellence to understand business strategies, collaboratively develop goals / objectives, and address challenges and opportunities</li><li>Oversee product functions across our Agile development processes, partnering closely with the engineering scrum teams to ensure product features are clearly defined, have clear acceptance criteria, and are properly tested and validated before launch</li><li>Lead the business planning, prioritization, and technology assessment processes across our software development lifecycle</li><li>Support production issue triage and resolution, communicating with relevant teams, tracking progress, and ensuring issues are investigated and resolved efficiently</li><li>Contribute to product design and user experience by collaborating with design teams on wireframes and mockups</li><li>Gather and analyze user feedback through user interviews to inform feature development</li><li>Monitor and maintain reporting tools, ensuring data accuracy and functionality</li><li>Communicate updates and progress on product work &amp; production issues to relevant stakeholders</li><li>Identify areas for improvement in the product experience by leveraging analytics and session replay tools to make data-driven recommendations</li><li>Lead with an external perspective and be informed on the business intelligence landscape and emerging technology Minimum Qualifications: </li><li>2-3 years of experience in either a product management function or a reporting &amp; analytics role.</li><li>Experience working within Agile software development methodologies and supporting tools and frameworks (JIRA, Rally, Lean Portfolio Management, or other workflow management tools)</li><li>Highly skilled communicator – ability to define, articulate and present a product strategy, build conscientious, as well as define detailed technical requirements for capabilities, features and user stories clearly</li><li>Strong balance of technical knowledge and business acumen with a proven track record of driving innovation and results in a fast-paced environment while maintaining a customer-first mindset</li><li>Experience in building out highly complex analytical assessments</li><li>Highly organized, great attention to detail, with the ability to manage multiple workstreams simultaneously and high personal accountability.</li><li>Energized by technology, data-driven insights and the evolving external MarTech landscape</li><li>Comfort in leading and influencing discussions across various levels of the organization</li><li>Skilled at explaining technical problems succinctly and clearly to non-technical audiences</li><li>Naturally empathetic and articulate communicator</li><li>Experience with various BI technologies and solutions such as: Tableau, Salesforce Standard / Out of Box Reporting, PowerBI, CRM Analytics (formerly Tableau CRM, Einstein Analytics), and Adobe or AI/ML a plus</li><li>Proficiency with Microsoft Office Suite, such as: Powerpoint, Excel, Word, Visio as well as Confluence.</li><li>Bachelor's Degree Required </li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Product Manager - Marketing Enablement & Insights Products (MEIP)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The American Express Global Dining team sits within the U.S. Consumer Services organization. Our mission is to connect the world’s best restaurants with the world’s best customers through trusted and innovative Software-as-a-Service (SaaS) platformsResy, the American Express global dining platform, powers the world’s best restaurants by using technology to imagine the future of hospitality. We serve more than 16,000 restaurants globally.Through our content-rich website and innovative mobile app, we help diners discover the amazing world of restaurants. Our customers are true insiders — and we love having them at the table.About the OpportunityThe Resy team is seeking experienced Product Managers across multiple levels to join our growing team. In this role, you’ll help define and build the next generation of hospitality technology that connects restaurants and diners around the world. You’ll work cross-functionally with design, engineering, analytics, and operations to identify opportunities, shape strategy, and deliver meaningful outcomes for our users.&nbsp;You'll own the end-to-end product lifecycle, from discovery and problem definition through delivery and iteration, in a fast-paced, collaborative environment. You’ll bring clarity to complex challenges and drive measurable impact through customer obsession, data-driven decision making, and a continuous learning mindset.&nbsp;We invite experienced candidates from diverse backgrounds and experiences to submit their resume for future consideration. Your application will allow our recruitment team to proactively connect you to the right opportunities that align your skills, experience and career goals as new roles become available.Minimum Requirements&nbsp;<ul><li>5+ years of experience, with at least 3 years focused specifically on digital product management</li></ul><ul><li>You have successfully led initiatives that connect complex ecosystems — whether through integrations or scalable consumer experiences.</li></ul><ul><li>You’re skilled at identifying and framing problems through user research, data analysis, and experimentation. You thrive in ambiguity, bringing focus and structure to evolving priorities, and balancing customer empathy with business objectives.</li></ul><ul><li>You have a deep understanding of digital product strategy and technical ecosystems, with the ability to collaborate effectively across engineering, design, operations, and data teams. You use insights, analytics, and testing to inform decisions and deliver measurable outcomes.</li></ul><ul><li>You’re passionate about leveraging technology to elevate the restaurant and hospitality experience, helping businesses and partners succeed in a dynamic, connected digital landscape.</li></ul>&nbsp; &nbsp; Minimum Requirements&nbsp;<ul><li>Experience in a multi-sided marketplace or platform business; hospitality technology experience a plus</li></ul><ul><li>Proven ability to collaborate across teams using product and data tools such as Jira, Figma, Looker, and Amplitude</li></ul><ul><li>Familiarity with regulated industries and related compliance considerations</li></ul><ul><li>Technically fluent, with a strong grasp of how data and systems connect — able to analyze, document, and communicate end-to-end flows that inform product architecture and decision-making</li></ul>Submit your application today to be among the first considered for upcoming openings within Global Dining to be a part of this impactful initiative!Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Future Manager / Senior Manager, Digital Product Opportunities

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Role OverviewThe Analytics, Investment &amp; Marketing Enablement (AIM) team within the GCS Marketing Organization is the analytical powerhouse enabling profitable growth for the Global Commercial Services business. As AMEX advances its GenAI strategy, this role focuses on uplifting customer targeting &amp; personalization solutions in Flywheel ecosystem by embedding Generative AI, LLM-powered decision making, intelligent automation, and advanced predictive modeling across SME customer journeys.This B35 role—based out of New York—will be responsible for leveraging GenAI to transform customer targeting strategies, accelerate insights, enhance personalization, and improve marketing effectiveness.Key Responsibilities<ul><li>Work closely with functional analytics teams to enhance targeting across card and beyond-card ecosystems using GenAI-driven solutions.</li><li>Understand current model usage landscape and partner with Adobe product and tech teams to integrate targeting models powered by Gen AI into the Flywheel ecosystem.</li><li>Shape the Flywheel roadmap through daily collaboration with marketing, product, analytics, modelling, and other cross-functional teams.</li><li>Ensure targeting objectives remain strong and protected as capabilities transition into the Flywheel environment.</li><li>Partner across Business Units to align teams, streamline decision-making, and drive unified execution.</li><li>Keep LT informed and aligned on key decisions, dependencies, and directional shifts to ensure transparency and governance.</li><li>Embed GenAI capabilities across workflows to elevate targeting precision, automation, and personalization at scale.</li><li>Mentor and guide team members to build GenAI-centric analytical capabilities and accelerate delivery of high-impact solutions.</li></ul>Minimum Qualifications<ul><li>MBA or Master’s in a quantitative field.</li><li>3+ years of analytics, data science &amp; Gen-AI experience.</li><li>Experience with LLMs, prompt engineering, RAG pipelines, vector databases, and GenAI deployment.</li><li>Experience using statistical techniques (hypothesis testing, regression, KNN, chi-square).</li><li>Strong programming skills (Python, SQL, PySpark) and familiarity with GenAI platforms (OpenAI, Vertex AI, Azure OpenAI).</li><li>Ability to work across matrix teams and communicate complex AI-driven insights effectively.</li></ul>Preferred Qualifications<ul><li>Experience with commercial data, customer lifecycle analytics.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

401 Full Time Jobs in Hoboken, NJ, USA