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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The @Work suite of products helps our clients and servicing group manage Corporate Card programs more efficiently online. From performing everyday administrative tasks and account maintenance, to accessing reports and utilizing reconciliation solutions, @Work enables fast, efficient and effective program management resulting in time and cost savings for our clients.In this role, you will oversee all technical aspects of our autherization layer that powers not only the global @Work application but also over 70+ mission critical servicing applications.&nbsp; The successful candidate will focus on implementing our Point of Arrival (POA) autherization layer and delivery of features and enhancements for the entire global registration portfolio.Minimum Qualifications:<ul><li>6+ years of software development experience in a professional environment and/or comparable experience such as:<ul><li>Wide breadth of engineering experience.</li><li>Proven experience leading improvement on teams&nbsp;</li><li>Hands-on expertise with&nbsp;application design, software development, and automated testing.</li><li>Experience with distributed (multi-tiered) systems, algorithms, and relational databases.</li><li>Bachelor’s degree in computer science, computer science engineering, or related experience&nbsp;required; advanced degree&nbsp;preferred.</li></ul></li><li>Extensive testing experience with advocation for developers testing to build quality in</li><li>Experience with and advocation for modern engineering practices like: TDD, BDD, ATDD, Trunk Based Development, Domain Driven Design, Evolutionary Design, and Continuous Delivery</li><li>Understanding of authorizations domain and industry standards (e.g., OAuth2, OpenID Connect, SAML).</li><li>React: 3+ years.</li><li>Java: 3+&nbsp;years.</li><li>SQL, ETL, Data experience&nbsp;2+ years.</li></ul>Preferred Qualifications:<ul><li>Proven experience leading and mentoring engineering teams, including setting technical direction and driving execution across multiple initiatives.</li><li>Expertise in designing and developing distributed systems with a focus on performance, scalability, and security.</li><li>Experience in implementing authentication and authorization flows within enterprise-scale applications.</li><li>RDBMs experience</li><li>Strong collaboration and communication skills, with experience engaging cross-functional teams including product, design, and infosec.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior Software Engineer - Global Commercial Services Technology

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle.The Prospect, Partner, &amp; Customer Growth team within the US Consumer Marketing Group is responsible for delivering best-in-class marketing through digital and direct channels to drive conversion of qualified applicants in the competitive landscape.The Senior Analyst, Paid Media will help manage the growth and optimization of the Paid Media program and will be responsible for leading execution of key Paid Media marketing initiatives to drive efficient prospect acquisition at scale.This is a great opportunity for candidates who want to strengthen their digital marketing skills and gain external partner management experience.&nbsp;It provides a chance to be at the forefront of digital growth &amp; innovation, working with a collaborative team and building strong&nbsp;external partnerships.&nbsp;Key Responsibilities:<ul><li>Support the development of Paid Media channel strategies and content that directly connect to Enterprise priorities</li><li>Serve as a PMO for the channel, and project manage a variety of high priority projects from concept to launch and through execution</li><li>Manage relationships with both internal and external partners, including legal and compliance, analytics, external agencies, and media platform partners</li><li>Leverage internal and agency reporting to monitor and report on campaign performance, partnering closely with analytics teams to recommend channel optimizations</li><li>Own channel budget forecasting &amp; reconciliation; drive efficiencies in process</li><li>Lead with an external perspective by keeping abreast of industry trends and technologies, serving as a subject matter expert for Paid Media across the organization</li></ul>Minimum Qualifications:<ul><li>Strong analytical skills with a proficiency in Excel</li><li>Have a “can do” attitude towards problem solving and demonstrated ability to work well with new opportunities</li><li>Strong project management and organizational skills including meticulous attention to detail, handling multiple priorities, managing timelines, driving flawless execution</li><li>Expert ability to build and manage both internal and external relationships across multiple work streams to deliver results</li><li>Strategic thought starter who can deliver work with consistence, independence, and excitement</li><li>Superior verbal, written, presentation, and interpersonal communication skills with a passion for creative problem-solving</li><li>Experience with programmatic media, 3rd party tracking, and agency management</li><li>Experience in highly regulated industry a plus</li><li>Bachelor's Degree preferred</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Sr. Analyst, Paid Media

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact with this role?It takes exceptional people to create exceptional products.We’ve built one of the most respected service brands in the world by creating products that set the standard for ease, convenience, security and innovation. Our product owners are at the center of it all, collaborating with business leaders, partners and engineering teams to shape the products of the future. If that fits your career vision, look no further.As a key link in the product development process, two days here will not be the same, but there are some things you can count on doing:<ul><li>Work with customers, key stakeholders, and partners to define product vision and roadmap</li><li>Understand and apply new trends and competitive best practices into product roadmap and requirements</li><li>Support development of appropriate tracking and reporting to determine product performance</li><li>Work closely with the design and technology teams to develop, test and deliver defined capabilities</li><li>Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria</li><li>Facilitate resolution of risks, issues and changes related to the product development lifecycle</li><li>Document process flow in support of Project Governance Policy</li><li>Identify Risk and Controls Self-Assessment (RCSA) process documentation modifications for ongoing maintenance to RCSA materials.</li><li>Support project management for Product Issues with long term controls required – includes Product owned Issues and/or provide direct support to American Express Technology owned Issues specific to collaboration across business community.</li><li>Maintain Value Co Creation (VCC) artifacts for Enterprise initiative work specific to Project Orbit.&nbsp;</li></ul>Description/Overview of the Department:The Network &amp; Acquiring Solutions (NAS) teams bring together American Express' Merchant-and Network-related Businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual Customers. The organization manages the relationships with millions of Customers around the world that accept American Express and runs the company’s payment network and manages bank partnerships globally.It begins with a Card Member using an American Express Card at one of our&nbsp;millions of proprietary Merchants around the world, then processing that&nbsp;transaction, and getting the merchant paid, is up to us. The Acquirer Capability&nbsp;Delivery (ACD) Products team is at the heart of the proprietary transaction&nbsp;process.&nbsp; We power billions of transactions leading to merchants being paid and&nbsp;continuing to welcome American Express cardmembers and their cards.We are looking for talented Associates with Product Owner aspirations to join the Acquirer Capability Delivery (ACD) team in delivering efficient, effective, predictable, and compliant Acquirer capabilities for our global merchants.&nbsp; The success of the role will depend on your ability to maintain, improve, and expand capabilities provided to our Merchants and Partners around the world. The successful candidate should be strategic and a detail-oriented self-starter who is comfortable working in a dynamic and fast-paced role within the organization.You will work among high performing product, process, and engineering teams. You will have a passion for both&nbsp;technology and business solutions and an eye&nbsp;on industry trends. Working with our partners, you will develop and prioritize features that optimize shareholder value while solving customer problems. You&nbsp;will enjoy being challenged in a fun, collaborative, diverse, and inclusive team&nbsp;environment.This Associate / Product Owner will:<ul><li>Build, update, and improve policies and procedures of the Merchant Payments application. Craft and maintain a product backlog and ensure user stories are aligned to underlying outcomes.</li><li>Develop the business case for new features. Research regulatory development and provide preliminary input on analysis of potential implications to existing products. Prepare the documentation of as-is processes for product management, product enhancements, key findings and standard methodologies.</li><li>Act as a point of contact for internal inquiries. Collaborate with cross-functional teams including Product, Technology and other adjacent stakeholders to gather and document product requirements and to ensure timely delivery of product features, following agile development methodologies.</li><li>Identify technical gaps and collaborate with broader team to facilitate resolution risks, opportunities and changes tied to product management initiatives and processes.</li><li>Facilitate the reports and presentations for product governance meetings and Senior leadership meetings</li><li>Maintain open communication channels with ACD Leadership, stakeholders, business partners,&nbsp;and technology partners</li><li>Support governance processes for Acquirer Capability Delivery</li><li>Become a subject matter expert of the product(s) in scope</li></ul>Qualifications:<ul><li>Knowledge and experience of Agile and Product development practices and processes is preferred, including the ability to write compelling user stories and lead certain Agile ceremonies</li><li>2+ years’ experience working with a scrum team</li><li>Knowledge of merchant transaction processing capabilities a plus</li><li>Strong communicator with a demonstrated ability to connect at all levels, who can also lead and influence business and technology partners effectively, are desired</li><li>Ability to drive project deliverables to achieve business results</li><li>Demonstrated ability to work autonomously and in a team environment</li><li>Curious and strives to know how things work and ability to use that knowledge to find enhancement opportunities</li><li>Ability to solve problems in a structured manner</li><li>Recognize issues quickly and determine how to go about getting resolution</li><li>Ability to drive standardization in processes</li><li>Ability to manage Business and end user expectations in a challenging and ever-changing environment</li><li>Degree in any of the relevant fields or relevant work experience</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Associate-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Senior Project Manager – Recruitment Systems and Capabilitiessits within the Talent Acquisition Center of Excellence (TA COE) and plays a critical role in advancing the Colleague Experience Group (CEG) strategy by modernizing, optimizing, and continuously improving recruitment systems and capabilities.This role owns the ongoing evolution of our recruitment technology ecosystem, with a strong focus on Oracle Recruiting Cloud (ORC). The role ensures recruitment platforms deliver a simplified, integrated, and data-driven experience for candidates, recruiters, and hiring leaders, while maintaining strong governance, controls, and compliance&nbsp;Operating at the intersection of Talent Acquisition, Product, Technology, and Risk, this role acts as a business systems and delivery lead, translating business and user needs into scalable system enhancements and supporting senior leadership decision-making through insights, metrics, and external benchmarking.Key Responsibilities<ul><li>Recruitment Systems Ownership: Own and continuously enhance recruitment systems, with primary accountability for Oracle Recruiting Cloud, ensuring platforms deliver a simplified, integrated, and compliant experience.</li><li>Requirements &amp; Solution Delivery: Act as a senior business systems lead by gathering user requirements, translating needs into functional specifications, and partnering with Product and Technology teams to design, validate, test, and deploy system enhancements.</li><li>Program &amp; Stakeholder Management: Lead complex, cross-functional initiatives across TA, Technology, Operations, Risk, and Change partners, managing dependencies, risks, and timelines.</li><li>Process Optimization &amp; Automation: Identify and prioritize opportunities to streamline recruitment processes, reduce manual effort through automation, and improve recruiter, hiring leader, and candidate experience.</li><li>Release &amp; Change Management: Manage ongoing platform evolution, including Oracle quarterly releases, ensuring effective impact assessment, prioritization, adoption, and change readiness.</li><li>Data-Driven Insights &amp; Executive Support: Develop metrics, track KPIs, and synthesize system data, user feedback, and external benchmarking to support leadership decision-making and demonstrate measurable outcomes.</li><li>Change Leadership: Support adoption and sustained use of recruitment capabilities by enabling stakeholders to anticipate, embrace, and lead change.</li></ul>Required Qualifications<ul><li>5+ years of professional experience in project management, systems implementation, or product delivery.</li><li>Demonstrated experience working within Talent Acquisition or HR technology environments.</li><li>Strong business systems analysis skills, including requirements gathering, documentation, and validation.</li><li>Proven ability to lead complex initiatives across multiple stakeholders in a large, global organization.</li><li>Exceptional stakeholder management, collaboration, and communication skills.</li><li>Strong analytical skills with the ability to use data to inform decisions and influence outcomes.</li><li>Excellent presentation skills and executive presence, with experience supporting senior leadership.</li></ul>Preferred Qualifications<ul><li>Hands-on experience implementing, supporting, or enhancing Oracle Recruiting Cloud (strongly preferred).</li><li>Experience within a Talent Acquisition Center of Excellence or HR product organization.</li><li>Direct experience managing quarterly Oracle releases and post-implementation optimization.</li><li>Familiarity with recruitment compliance, governance, and risk considerations.</li><li>Experience leveraging external benchmarking to inform system or process strategy.</li><li>Background in large-scale transformation, modernization, or platform optimization initiatives.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Project Manager - Recruitment Systems & Capabilities - Oracle Recruiting Cloud

At American Express, our culture is built on a 175-year history of&nbsp;innovation, shared values and Leadership Behaviors, and an&nbsp;unwavering commitment to back our customers, communities,&nbsp;and colleagues. As part of Team Amex, you'll experience this&nbsp; powerful backing with comprehensive support for your holistic&nbsp;well-being and many opportunities to learn new skills, develop as&nbsp;a leader and grow your career. Here, your voice and ideas matter, your work makes an impact,&nbsp;and together, you will help us define the future of American&nbsp;Express. The Global Acquiring Partners &amp; Programs (GAPP) in Merchant Services US (MSUS) are tasked with making American Express “Welcomed Everywhere and Used Every Day.” Through innovative programs like OptBlue, the business focuses on high growth relationships in the Merchant Acquiring arena that are transforming how American Express is accepted and welcomed. This is an exciting opportunity to join a fast-paced, dynamic team managing relationships with Third-Party Partner banks and sales channels that sit under the OptBlue program. These relationships are significant, complex, and critical to achieving American Express’s strategic objectives for merchant acceptance.&nbsp; In this role, you will manage our partner relationships by working across a broad set of areas and teams both within American Express and with our partners. The successful candidate will also lead more tactical growth opportunities to unlock and implement initiatives (i.e. Debit) with the partners across their sales and marketing organizations to drive American Express merchant coverage and spend on the network.&nbsp; This role is responsible for: Orchestrating Program&nbsp;Management, Driving Welcome Acceptance, Unlocking&nbsp;Partner Participation Marketing Initiatives, and Facilitating&nbsp; New Partner Integrations (i.e. Debit)<ul><li>Deepen senior level relationships with partners to help&nbsp;strategically position American Express and help grow and&nbsp;maintain a robust sales pipeline across all partner sales&nbsp; channels.</li><li>Managing complex, critical partner relationships by working across a broad set of areas and cross-functional teams both within American Express and with partners.</li><li>Accelerating growth and driving enterprise goals across this partner set by negotiating and implementing initiatives with sales and marketing organizations that drive American Express Merchant coverage and spend on the network. </li></ul>Key areas of focus:<ul><li>Strategy Development: Unlock Card Member spend in partnership with a portfolio of Third-Party Partnerships (TPPs) by focusing on Merchant enablement, activation, Vibrant Acceptance, and other strategic enterprise initiatives (i.e. Debit).&nbsp;</li><li>Partner Management: Establish and deepen relationships with TPPs to identify and implement growth initiatives across the partner portfolio.&nbsp;</li><li>Negotiation: Leverage partner executive, sales, and servicing relationships to uncover and implement exciting growth opportunities such as expanding American Express value-added products and services for partners and Merchants. &nbsp;</li><li>Collaboration: Partner with internal business team members including Marketing, Analytics, Business Development, and Legal to design and implement initiatives that increase Merchant activation, drive Welcomed Acceptance and deliver incremental value to our partners.&nbsp;</li><li>Business Development: Maintain deep and current knowledge about the payment services industry, debit and U.S. market trends, new and existing technologies, products, and services.&nbsp; Represent American Express and promote our industry specific value at industry forums / events / trainings to establish American Express as an essential partner.&nbsp;</li></ul> Minimum Qualifications:<ul><li>5+ years of relevant business experience required</li></ul> Qualifications:<ul><li>Minimum 3 years’ experience in the processing and acquiring of U.S. debit cards with processor, debit network, or acquirer.&nbsp;</li><li>Self-starter with the ability to think creatively and strategically in a world of evolving payment trends and innovations&nbsp;&nbsp;</li><li>Excellent client relationship skills with demonstrated ability to influence C-level executives with business partners.&nbsp;</li><li>Proven influencing and negotiation skills with confidence to challenge opinions and perceptions and offer unique insights.&nbsp;</li><li>Excellent relationship management and collaboration skills with the ability to influence internal and external partners.&nbsp;</li><li>Strong sales mentality with a focus on driving bottom line performance.&nbsp;</li><li>Proficient in identifying and driving new opportunities that advance and deepen our relationships.&nbsp;</li><li>Strong business acumen – especially in the merchant acquiring, emerging payments and payment processing industry.&nbsp;&nbsp;</li><li>Strategic problem solver with ability to work through complex business and operational problems and identify clear action plans and drive resolution.&nbsp;</li><li>Excellent oral/written communication and presentation skills are a must.</li><li>Solid project management skills and the ability to lead multiple accounts and initiatives in parallel.&nbsp;</li><li>Bachelor's Degree required; MBA preferred.&nbsp;&nbsp;</li></ul> Location: New York City or Phoenix; operating under a hybrid-work arrangementSalary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager – Acquiring Partnerships Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.What impact will you make in this role?The Senior Manager-Partner Oversight position is a unique and exciting opportunity to work with external acquiring partners and internal stakeholders to ensure partner adherence to program requirements. This role’s primary responsibility is executing Partner Oversight Engagements for Third Party Partners in support of the organization’s strategic initiatives, compliance, legal, risk and business partner needs, and keeping pace with industry practices while working with colleagues across the Global Acquisition Program Governance organization (policy, controls, technical capabilities, and enablement), Risk, Compliance, MIS Reporting, Partner Manager/Client Management teams, and the General Counsel's Office to develop and execute oversight programs that support key strategies, goals and objectives for the U.S. Small Merchants organization.&nbsp;Roles and Responsibilities:<ul><li>Drive effectiveness and quality of Small Merchants’ external partner acquisition oversight programs, including execution of day-to-day stakeholder governance process and external partner adherence and engagement</li><li>Provide strategic and tactical input into the development and implementation of Small Merchants’ external partner governance and oversight program, including contractual, operating regulation, and Amex policy adherence</li><li>Analyze competitive intelligence to identify Amex strengths and gaps relative to industry standards and/or competition and incorporate into program enhancements</li><li>Manage multiple projects ranging small to large scale (implementing program changes, process improvements to small merchants and partners, etc.)</li><li>Serve as internal consultant and subject matter expert on the external partner acquisition programs</li><li>Strong advocate for the programs, with the ability to identify impacts and make decisions based on identified impacts</li><li>Secure alignment from internal stakeholders on an ongoing basis; and</li><li>Develop and implement oversight program strategy and process improvements to ensure year over year successful completion of reviews</li></ul>Minimum Qualifications<ul><li>Highly self-motivated, results-oriented individual with strong relationship building skills and proven ability to work cross-functionally to influence and negotiate with other Blue Box entities and external partners, drive change, and formulate and implement innovative policies and oversight requirements.</li><li>Significant experience in the payments industry. Knowledge of the merchant business preferred.</li><li>Excellent oral and written communication skills</li><li>Translate and interpret oversight strategies and develop and execute tactical plans to achieve strategies.</li><li>Oversight management experience is strongly preferred.</li><li>Ability to provide leadership and influence at various levels, strong collaborating and influencing skills, and an ability to work with complex Enterprise initiatives.</li><li>Ability to work effectively in a matrix-managed environment.</li><li>Excellent analytical skills demonstrated fact-based problem-solving and decision-making skills, and the ability to make tactical recommendations.</li><li>Strong project management and organizational skills and ability to prioritize and participate in a variety of complex projects simultaneously while being flexible and adaptable to change.</li><li>Knowledge of industry best practices, including expertise in Debit</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Manager-Partner Oversight

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and&nbsp;an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.At American Express we help small businesses grow their business and meet their customer’s payment needs. We are focused on dramatically expanding the number of places that card members can use their card through innovative partnerships with leading payments companies like Fiserv, Elavon, Global Payments, Stripe, and Adyen.&nbsp;Global Acquisition Capabilities plays a critical role in supporting this growth through developing program platforms, launching new partners, designing program rules, ensuring partner adherence, and managing program controls and governance. Through innovative acquisition programs and growing relationships with Payment Aggregators, we are transforming how American Express is accepted and welcomed. Join us as we strive to achieve American Express acceptance at every small business.&nbsp;How will you make an impact with this role?This position is an exciting opportunity for a candidate seeking to utilize their expertise in project and vendor management, while deepening their leadership and relationship skills working within a fast paced, dynamic team. This manager will be responsible for collaborating with partners for them to develop and implement systems and processes to be able to launch under the OptBlue, Payment Facilitator, and Debit Acquiring programs in the US and various markets internationally. This individual will work closely with external partners and several internal constituents including local Global Merchant Services groups, Payment Consultants, Global Certification Services, Network Solutions and Operations, various Product Owners, Technologies, Risk Management, Compliance and Global Services Group.Primary Responsibilities<ul><li>Project Management of the OptBlue, Payment Facilitator, and Debit Acquiring technical projects, driving external partners to meet the agreed timelines.</li><li>Ownership of ensuring the partners understand the technical and operational requirements of the program in which they’re launching.</li><li>Employ creative problem solving for internal and external partner issues related to the program implementation, operations, and technology solutions.</li><li>Develop, maintain, and deepen partner relationships to speed implementation of program and ensure high performance.</li><li>Effectively collaborate with all business units to maximize merchant acquisition goal.</li></ul>Minimum Qualifications<ul><li>Energetic self-starter with proven business maturity, professionalism and thought leadership.</li><li>Strong project, organization, and time management skills.</li><li>Proven track record of driving results and managing multiple demands, competing priorities, and setbacks with demonstrated composure and resilience in a demanding and dynamic environment.</li><li>Demonstrated ability to successfully implement and manage large, complex initiatives across multiple locations or partners with multiple constituents.</li><li>Ability to lead and influence internally and externally, across management levels to meet objectives and deliverables.</li><li>Superior written and oral communication skills to engage and inspire internal and external partners to support critical initiatives; ability to communicate complex processes in easy-to-understand terms; ability to handle objections and deliver difficult messages.</li><li>Thorough understanding of Amex business dynamics, key linkages, policies, and procedures such as Merchant Acquisition, Network Solutions and Operations, Compliance, Legal, Finance, Technologies, and Global Servicing.</li><li>Ability to assess results and identify and translate areas of opportunity into tactical actions and business strategies.</li><li>The ideal candidate should enjoy working in a fast-paced, high energy and continuously evolving environment.</li><li>Strongly Preferred: Expertise in U.S. debit including acquiring practices and transaction flows.</li><li>Strongly Preferred: Bilingual English/Spanish.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Technical Partner Enablement

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Enterprise Comm’s &amp; Mar-Tech Experiences (ECMX) team is a Marketing Centre of Excellence formed to support business units across the enterprise and sits within the Membership Portfolio Services Group (MPS). This role will support the ECMX organization and is responsible for growing the American Express brand in more than 150 countries around the world.This team will play a critical role in creating best in class experience for for segmentation, targeting, eligibility of marketing offers across multiple channels using Adobe Products such as AEP, AJO, CJA etc. In this role you will own the product roadmap and strategic vision. You will partner with colleagues in Product, Engineering, and the Business to inform and drive forward the product roadmap.An ideal candidate will be interested in product management, technology modernization, and Mar-Tech Products. The candidate should be a quick-learner, curious problem solver and adept at working in a fast-paced environment.Responsibilities:<ul><li>Actively collaborate with other Product Managers, Product Owners, Marketing, Operations, Engineering and other key stakeholders to push forward and execute long term initiatives.</li><li>Coordinate cross-business unit initiatives and management to support new products and/or capabilities by serving as the liaison between marketing and technology.</li><li>Develop the Segmentation, Targeting &amp; Eligibility product roadmap and define timelines for future features and capabilities.</li><li>Prioritize feature backlog, user stories according to defined outcomes and key results.</li><li>Converting market needs into clearly defined and actionable requirement.</li><li>Create &amp; maintain Product Documentation.</li><li>Train users on the new launched products &amp; create user documentation.&nbsp;&nbsp;</li><li>Conduct research and support the implementation of new and products &amp; functionalities.Qualifications:</li><li>2+ years of Product Management experience.</li><li>Experience with Adobe CDP (Customer Data Platform), Adobe Journey Optimizer &amp; Campaign Journey Analytics, Salesforce CDP or Martech ecosystem/platforms required.</li><li>Strong product ownership and development experience.</li><li>Excellent organizational skills including attention to detail, handling, and prioritization of multiple priorities, managing tight timelines.</li><li>Experience on one or more teams using Agile software development process such as Scrum or Kanban. SAFe training and certification a plus.</li><li>Ability to translate technical terminology to business partners and business requirements to technology partners.</li><li>Excellent communication skills (written and verbal) &amp; relationship building skills.</li><li>Strong work ethic with a global mindset.</li><li>Ability to work independently and within a team; good communication skills with a "can do" attitude toward creative problem solving.</li><li>Self-starter and able to connect dots to understand how their work fits into the broader organization.</li><li>UI/UX experience will be a plus.</li></ul>Approach:<ul><li>You are solution-oriented, results-driven, and show up with passion and enthusiasm. You are comfortable working in an innovative and fast-paced environment – you are a self-starter, organized, appreciate the details, and hold yourself accountable for delivery.</li><li>You have excellent business and technical communication skills with the ability to engage, influence, and inspire to drive disciplined collaboration and alignment – you know how to get the best from large, cross-functional teams.</li><li>You make sound decisions, even in the absence of complete information. You rely on a mixture of analysis, wisdom, experience, and judgment when making decisions using appropriate decision-making criteria and principles.</li><li>You are curious with an Enterprise mindset – you connect the dots, and you ask impactful questions. You are not consensus-driven; you thoughtfully, respectfully, and confidently challenge ideas you disagree with.</li><li>You care about your users. You strive to build and deliver solutions that meet customer expectations while balancing product and engineering best practices.</li><li>You care about your team. You create opportunities for your team to lead and grow through a focus on feedback, development, and accountability. You value and contribute to team culture and foster a sense of belonging.</li><li>You have a positive attitude and maintain a sense of humor in the face of challenges and/or setbacks.</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Associate - Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The incumbent will play a key role in representing Risk Management in U.S. Consumer new product development initiatives, in close partnership with functional teams across Credit and Fraud Risk (CFR).&nbsp; The incumbent will collaborate across all Credit and Fraud Risk (CFR) functions to create comprehensive and robust credit strategies for banking products. The incumbent will also work in collaboration with non-CFR teams, including Product Management, Corporate Development, Marketing, Finance, Compliance, GCO, Servicing, and Technologies in order to evaluate the impacts of new initiatives on business economics. &nbsp;This position requires strong analytical and communication skills, with an ability to interact with and influence colleagues and senior leaders in CFR and across the enterprise.Responsibilities:<ul><li>Represent CFR in the U.S. Consumer New Product Development process; provide input and consulting to deal teams through the development lifecycle – evaluation, proposal, and launch</li><li>Review deal pipelines, perform risk due diligence on prospective partners and portfolios, and provide risk inputs into deal contracts</li><li>Perform benchmarking analyses using internal and external data to predict product performance metrics and behaviors – e.g., approval rate, spend, revolve, write-off</li><li>Develop end-to-end risk management strategies for new products, implement strategies, policies, and controls, and monitor and assess post-launch performance</li><li>Define risk management strategies for banking products; implement policies, processes, and controls; monitor and actively manage portfolio credit metrics.</li></ul>Minimum Qualifications:<ul><li>Learning agility and rigor for using analysis to solve complex business problems</li><li>Deep understanding of card economics</li><li>Comfort and proven ability to drive results under tight timelines, often with limited information</li><li>Effective and succinct communication, adjusting style for channel and audience</li><li>Ability to build strong relationships in a cross-functional environment, interacting with and influencing business partners across CFR, Product Management, Corporate Development, Marketing, Compliance, GCO, and Technologies</li><li>Strong project management skills with ability to manage multiple competing priorities</li><li>Experience working with large datasets; knowledge of Lumi, Python, SQL, and/or other similar programming languages required</li></ul>Preferred Qualifications:<ul><li>Expertise in credit risk management, consumer credit, and card/installment lending economics</li><li>Externally focused and aware of the latest technology and market trends in payment, credit trends, and credit behavior</li><li>Familiar and pays attention to external/industry development in the payments industry</li><li>Adaptability in a quickly changing environment</li><li>Advance degree in an analytical field is a plus</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Manager - Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Amex Digital Labs team drives innovation at American Express by originating, incubating, and managing products and platforms that are essential to our customers’ digital lives. We are a fast-paced team that levers emerging technologies to develop&nbsp;digital payment and financial services products and&nbsp;engaging membership experiences for Card Members. We often collaborate with technology companies and strategic partners to bring products to&nbsp;market. &nbsp;We are&nbsp;seeking a&nbsp;Senior&nbsp;Product&nbsp;Manager&nbsp;to drive the development and delivery of Agentic Commerce capabilities for our Card Members. This&nbsp;Senior&nbsp;Product Manager will focus on the strategy and execution of the frameworks, features, and services that enable seamless, secure transactions across&nbsp;various&nbsp;channels.&nbsp;This person&nbsp;will&nbsp;build a strong command of&nbsp;emerging agentic commerce protocols, existing card payments infrastructure, and new interaction models. Partnering closely with Engineering, Product, and&nbsp;cross-functional&nbsp;teams, this Product Manager&nbsp;will shape intuitive and delightful commerce journeys powered by AI agents.Primary Responsibilities:<ul><li>Partner deeply with engineering teams to understand and develop a perspective on how to apply evolving technologies (Agent-to-Agent Protocol, Agentic Payments Protocol, x402,&nbsp;Web Bot Auth, Trusted Agent Protocol, Model Context Protocol,&nbsp;and others) for AI agent-facilitated payments</li><li>Balance the needs of customers, internal stakeholders, leadership, and&nbsp;external&nbsp;partners while&nbsp;working&nbsp;with engineers and solutions architects to&nbsp;identify&nbsp;technical solutions, define specs, shape product requirements,&nbsp;and deliver platform capabilities that continually advance Agentic Commerce experiences</li><li>Partner closely with Fraud and Servicing to define strategies for fraud prevention, disputes management, and call&nbsp;or chat&nbsp;handling related to agentic transactions</li><li>Partner closely with Network and Product teams to define and champion industry standards and protocols for agentic payments</li><li>Partner with internal stakeholders such as Legal, Compliance, and Risk teams to develop and adhere to&nbsp;data governance&nbsp;principles&nbsp;and payments regulation&nbsp;to ensure&nbsp;compliant and secure payment experiences &nbsp;</li><li>Work cross functionally to define requirements and specifications for data sharing across and integrations with merchants,&nbsp;PSPs,&nbsp;and AI/LLM partners to support fraud, servicing, and cardmember experience &nbsp;</li><li>Partner closely with UX research, design, Web and Mobile Application teams to design, build, and launch delightful self-service&nbsp;dashboards and&nbsp;experiences</li><li>Work with Business Development teams to evaluate, influence and&nbsp;operationalize partner requirements, and with Product Enablement teams on go-to-market strategies</li><li>Keep a pulse on industry trends, balancing the near-term execution priorities with long&nbsp;term strategy to support the overall product vision</li></ul>Minimum Qualifications:<ul><li>5+ years&nbsp;of&nbsp;experience in product development/management, or similar role. &nbsp;</li><li>Experience with&nbsp;issuer payments&nbsp;including&nbsp;digital payments,&nbsp;fraud&nbsp;prevention,&nbsp;disputes,&nbsp;and payment processing.&nbsp;</li><li>Enthusiasm for exceptional products and services, deep customer empathy, keen product intuition, and skilled at articulation of product functionality</li><li>Curiosity and hunger to know how things work&nbsp;and ability to use that knowledge to make connections and find opportunities with the tenacity to push innovation agenda inside a large company</li><li>Understanding of tech and product development processes, with the ability to communicate with and influence both technical and non-technical partners</li><li>Ability to reconcile competing needs across customers, stakeholders, and partners, making effective decisions and gaining buy in</li><li>Detail oriented, able to&nbsp;identify&nbsp;key questions, and assess how pieces of the puzzle interact and affect the overall project.</li><li>Ability to recognize issues quickly and&nbsp;determine&nbsp;how to get a resolution through creative and efficient problem solving.</li><li>Skilled at&nbsp;balancing&nbsp;big picture strategy and&nbsp;tactical&nbsp;details</li><li>Team player, comfortable with ambiguity, adaptable, accountable,&nbsp;and highly organized</li><li>Excellent communication skills across cross functional teams with&nbsp;the ability&nbsp;to engage, influence, and inspire partners to drive collaboration and alignment.</li><li>Willingness to be creative within the bounds of the highly regulated financial services environment</li></ul>Preferred Qualifications:<ul><li>Experience with&nbsp;LLMs/AI&nbsp;models&nbsp;a&nbsp;plus.&nbsp;</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

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