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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.How will you make an impact in this role?We are seeking a&nbsp;Technical Project Manager&nbsp;with a strong technology mind-set. You will lead cross-functional project and program teams and work with internal customers to establish and interpret project/program objectives into solutions. This role will collaborate closely with Product, Engineers, Architects, Leadership, and other key partners, to ensure completeness and efficiency of solutions while ensuring alignment to standards. Delivering value-based outcomes using Agile practices and processes is key to this role, equally important is the ability to understand the products and functionality in support of platforms within Technology.&nbsp;In this role you will actively drive processes and execution as part of the Merchant Data Products Delivery.&nbsp;Directly support and lead engineering teams’ agility by demonstrating Agile/Scrum concepts and principles to support successful business outcomes.&nbsp;Responsibilities include, but are not limited to:<ul><li>Facilitate and lead technical conversations (e.g., relating to architectural approach and system design) and documents solutions.</li><li>Drive team/release level processes demonstrating servant leadership&nbsp;coupled with domain knowledge and technical acumen.</li><li>Facilitate Sprint planning meetings and other Scrum ceremonies with&nbsp;delivery team.</li><li>Ensures dependency alignment across teams.</li><li>Execute the Program Increment (PI) objectives to support the strategy,&nbsp;vision, and road map.</li><li>Ensure value is achieved by the team on behalf of end users.</li><li>Work in partnership with Product Owners and the core and extended team to build and prioritize the product backlog.</li><li>Support product owners by ensuring backlog refinement and readiness.</li><li>Collaborate with other Technical Project Managers (TPM) to coordinate&nbsp;cross-team dependencies and other teams within the organization.</li><li>Create metrics driven insights into the delivery and execution of the team using relevant team level metrics.</li><li>Responsible for tracking iteration progress, actively adding to design&nbsp;discussions, issue resolution, and removing obstacles to ensure sprint/iteration commitments are met.</li><li>Support and encourage innovation through continuous exploration.</li><li>Drive Agile team objectives.</li><li>Provide visibility into gaps, issues, risks, and opportunities across Agile&nbsp;teams.</li><li>Measure user story execution.</li><li>Coach teams to embrace the Technology SDLC process, Agile values,&nbsp;principles, and practices, and actively inspire teams to reflect and improve their delivery capacity</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree in technology related subject area or equivalent experience required&nbsp;</li><li>7-10 years of experience with a consistent track record of growing responsibility&nbsp;</li><li>Experience leading Agile, Scrum, or other rapid application development teams to deliver technology solutions that meet customer expectations for timeliness and quality&nbsp;</li><li>Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing&nbsp;</li><li>Excellent oral and written skills; Ability to efficiently communicate across product, technology, and business partners&nbsp;</li><li>Ability to deliver complex software iteratively and with quality&nbsp;</li><li>PMP certification and experience with SDLC and Agile methodologies.</li><li>Experience using Rally delivery management platform is required&nbsp;</li><li>Deep understanding of Agile at Scale or iterative development processes, including quality and testing standard practices&nbsp;</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

American Express

Senior Associate -Tech Project Mgmt

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Responsible advancing the Security Automation program by designing and developing tools with a focus on security, you will contribute to the successful journey of American Express towards a hybrid cloud environment.To achieve success, you will collaborate closely with various Technology Risk and Information Security (TRIS) functions, as well as teams in Cloud Engineering, Cloud Security Strategy, Cloud Operations, and numerous other Technology and non-Technology groups to implement security code elements that facilitate automation.&nbsp;This role requires a well-organized and proactive team member, capable of prioritizing daily tasks, managing multiple initiatives concurrently, maintaining a forward-looking perspective on new and emerging network edge technologies, and developing and operating business-critical, end-to-end processes and solutions while ensuring an outstanding user experience for colleagues.Responsibilities Include:<ul><li>Enhance the Network Security Automation program aimed at providing security code components related to automation across both private and public multi-cloud environments.</li><li>Engage with architects and subject matter experts from Network Security Automation to create comprehensive network automation solutions.</li><li>Recognize promising opportunities for integrating innovative technologies to address current requirements and anticipate future challenges.</li></ul>Required Skills/Experience<ul><li>Proficiency in various Information Security domains, including Network Security(Firewalls), Internet Security, and Cloud Security.</li><li>Over 8 years of experience as an developer with a demonstrated history of successful project delivery.</li><li>More than 5 years of experience in software development utilizing any of the following programming languages: Java, JavaScript (Node.js), Python. A comprehensive understanding of the chosen language and its ecosystem is essential.</li><li>Familiarity with GitHub and GitHub Actions is required.</li><li>A background in microservices architecture is mandatory, along with an understanding of both classical and cloud-native design patterns.</li><li>Experience with Docker, the Open Containers Initiative, or similar technologies is essential.</li><li>A solid understanding of Cloud architecture, particularly in securing public cloud environments with data protection measures, is required.</li><li>Knowledge of security configuration management, container security, endpoint security, and secrets management as they pertain to cloud applications is important.</li><li>Familiarity with network architecture, proxy infrastructure, and programs that facilitate network access and enablement is necessary.</li><li>Knowledge across various Information Security domains, such as Infrastructure Vulnerability, Data Loss Prevention, End User Security, and Identity &amp; Access Management, is preferred.</li><li>Possession of Cloud Engineering or Security Certifications, such as AWS Certified DevOps Engineer, AWS Certified Security, GCP Cloud DevOps Engineer, GCP Cloud Security Engineer, or similar, is preferred.</li><li>Experience in Spring Boot framework and its implementation.&nbsp;</li><li>Experience in CICD/Automation and writing resilient and self-healing code base.</li><li>Good attitude, communication, willingness to learn and collaborate&nbsp;</li><li>Bring a culture of innovation, ideas, and continuous improvement&nbsp;</li><li>Challenging status quo, demonstrate risk taking, and implement creative ideas</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Cybersecurity Engineer

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?<ul><li>Mentors junior AI Engineers and cross-functional team of colleagues, fostering a culture of excellence and innovation</li><li>Integrates AI models into production systems in collaboration with cross-functional teams, ensuring effective integration into existing production systems</li><li>Maintains strict adherence to model governance, security, and compliance standards</li><li>Provides guidance and support to junior engineers, fostering professional growth and development within the team</li><li>Designs and implements AI/machine learning frameworks for data processing, focusing on prompt engineering and generative AI technologies</li><li>Collaborates with engineers to deliver scalable AI solutions by integrating models that meet both technical and business requirements</li><li>Translates business requirements into AI-driven technical solutions, ensuring that business needs are converted into actionable models and algorithms</li><li>Develops reusable Big Data pipelines and AI-based systems, ensuring efficiency and consistency in data processing and model deployment</li><li>Experiments with and deploys new natural language processing models to classify and analyze business-related text data, conducting research to improve text classification and analysis</li><li>Creates end-to-end machine learning operations pipelines for scalable model deployment, facilitating seamless deployment, monitoring, and maintenance of AI models</li><li>Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives</li></ul>`Minimum Qualifications<ul><li>Bachelor's degree in Computer Science, Machine Learning, Data Science, and/or comparable experience; advanced degree preferred</li><li>Knowledge of Python and data processing technologies such as Big Data (Hadoop, Spark)</li><li>Knowledge of natural language processing techniques like fuzzy wuzzy and models such as BERT, Transformer models, and their real-world applications</li><li>3-5 years experience in software development with a focus on machine learning, generative AI, Big Data, and prompt engineering</li><li>Experience in working with large language models (LLMs), especially GPT-3.5/4 or similar AI models</li><li>Experience in languages such as Python, R, Java, or C++</li><li>Experience in building and deploying AI models and pipelines using machine learning operations tools including Classical ML, Generative AI, Prompt Engineering, LangChain and NLU/NLP</li><li>Experience in machine learning algorithms and experience applying them to real-world problems</li><li>Experience in continuous integration/continuous deployment pipelines and containerized deployments</li><li>Experience in building and maintaining data pipelines and extract, transform, and load processes</li></ul>Preferred Qualifications<ul><li>Experience taking models through AI/ML governance, in a highly regulated industry, a plus </li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior AI Engineer I - CETS Data Engineering

Description - InternalAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Commercial Servicing is hiring Customer Care Professionals for our Inbound Program Administrator Servicing Phone Teams (Tier 4). As a Customer Care Professional, you add incremental value on every interaction with a stated outcome of exceptional feedback from our customers and increased customer loyalty. You will be responsible for evaluating and analyzing account information and recommending tailored solutions to the client, including relevant products and services and membership privileges. Other responsibilities include continuously improving on the customer experience, building rapport, understanding customer needs, and handling objections. You will provide extraordinary customer care by responding to questions concerning accounts in a fast-paced, structured customer care environment. &nbsp;Responsibilities may include:<ul><li>Implementing Customer First Call Flow on a consistent basis, understanding and delivering on Customer First behaviors and principles</li><li>Providing expert level service to major corporations regarding all aspects of Corporate Card programs, including general account maintenance, 1st level troubleshooting with American Express tools, consultation on various products, etc.</li><li>Demonstrating the ability to address immediate client need and provide relevant value to the client; while engaging in a consultative conversation ensuring you are adding value to each call&nbsp;</li><li>Primary contact for assisting with web-site navigation and MIS reporting/maintenance</li><li>Encouraging expansion of card programs through focused sales strategies and enrollments</li><li>Continuously improve on the customer experience, including building rapport, understanding customer needs, handling objections, and streamlining the experience for the Program Administrator.&nbsp;</li><li>Provide extraordinary customer care by responding to questions concerning accounts in a fast paced, structured customer care environment</li><li>Document necessary account information according to established policies and proceduresMinimum Qualifications</li><li>2+ years experience servicing clients with proactive solutions that grow relationships by demonstrating proven relationship building, consultation, problem solving and analytical skills</li><li>Passion for servicing clients with proactive solutions that grow relationships by demonstrating proven relationship building, consultation, problem solving and analytical skills</li><li>Exceptional interpersonal and relationship building skills with the ability to analyze and assesses the needs of the clients</li><li>Excellent communication and written skills</li><li>Strong flexibility and adaptability to manage multiple tasks within stringent time frames while maintaining accuracy</li><li>Work independently in a structured environment with minimal supervision Effective and accurate decision-making skills</li><li>Strong computer literacy accessing numerous applications during any one transaction and expert internet navigation skills required</li><li>Working knowledge of MS Office products</li></ul>Additional InformationLocation: Hybrid- American Express Phoenix Service Center (Canyon) &nbsp;Hours of Operation: Monday-Friday 5am-6pm MST&nbsp;Salary Range: $20.00 to $22.75 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

U.S. Program Administrator: Commercial Servicing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.How will you make an impact in this role?We are seeking a&nbsp;Technical Project Manager&nbsp;with a strong technology mind-set. You will lead cross-functional project and program teams and work with internal customers to establish and interpret project/program objectives into solutions. This role will collaborate closely with Product, Engineers, Architects, Leadership, and other key partners, to ensure completeness and efficiency of solutions while ensuring alignment to standards. Delivering value-based outcomes using Agile practices and processes is key to this role, equally important is the ability to understand the products and functionality in support of platforms within Technology.&nbsp;In this role you will actively drive processes and execution as part of the Merchant Data Products Delivery.&nbsp;Directly support and lead engineering teams’ agility by demonstrating Agile/Scrum concepts and principles to support successful business outcomes.&nbsp;Responsibilities include, but are not limited to:Responsibilities include, but are not limited to:<ul><li>Facilitate and lead technical conversations (e.g., relating to architectural approach and system design) and documents solutions.</li><li>Drive team/release level processes demonstrating servant leadership&nbsp;coupled with domain knowledge and technical acumen.</li><li>Facilitate Sprint planning meetings and other Scrum ceremonies with&nbsp;delivery team.</li><li>Ensures dependency alignment across teams.</li><li>Execute the Program Increment (PI) objectives to support the strategy,&nbsp;vision, and road map</li><li>Ensure value is achieved by the team on behalf of end users.</li><li>Work in partnership with Product Owners and the core and extended team to build and prioritize the product backlog.</li><li>Support product owners by ensuring backlog refinement and readiness.</li><li>Collaborate with other Technical Project Managers (TPM) to coordinate&nbsp;cross-team dependencies and other teams within the organization.</li><li>Create metrics driven insights into the delivery and execution of the team using relevant team level metrics.</li><li>Responsible for tracking iteration progress, actively adding to design&nbsp;discussions, issue resolution, and removing obstacles to ensure sprint/iteration commitments are met.</li><li>Support and encourage innovation through continuous exploration.</li><li>Drive Agile team objectives.</li><li>Provide visibility into gaps, issues, risks, and opportunities across Agile&nbsp;teams.</li><li>Measure user story execution</li><li>Coach teams to embrace the Technology SDLC process, Agile values,&nbsp;principles, and practices, and actively inspire teams to reflect and improve their delivery capacity</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree in technology related subject area or equivalent experience required&nbsp;</li><li>7-10 years of experience with a consistent track record of growing responsibility&nbsp;</li><li>Experience leading Agile, Scrum, or other rapid application development teams to deliver technology solutions that meet customer expectations for timeliness and quality&nbsp;</li><li>Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing&nbsp;</li><li>Excellent oral and written skills; Ability to efficiently communicate across product, technology, and business partners&nbsp;</li><li>Ability to deliver complex software iteratively and with quality&nbsp;</li><li>PMP certification and experience with SDLC and Agile methodologies.</li><li>Experience using Rally delivery management platform is required&nbsp;</li><li>Deep understanding of Agile at Scale or iterative development processes, including quality and testing standard practices&nbsp;</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Senior Associate Technical Project Manager – Global Merchant Services Technology

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.&nbsp;&nbsp;&nbsp;The American Express global dining team sits within the USCS organization.&nbsp; Our mission is to connect the world’s best restaurants with the world’s best customers through a trusted and innovative global Software as a Service (SaaS) platforms, built on the promise of access and unforgettable experiences.&nbsp;&nbsp;&nbsp;&nbsp;Our SaaS platforms offer a wide range of features and functionality, managing reservations and tables, and tracking guest and restaurant data to help restaurants deliver the best hospitality to diners. Diners can discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners and Card Members are insiders, and we love having them at the table.&nbsp;&nbsp;&nbsp;&nbsp;About the TeamAmerican Express Global Dining consists of Resy, Tock and Rooam. Our mission is to power the world’s best restaurants, using technology to imagine the future of hospitality.&nbsp;The Partner Success team sits in the Global Dining Organization tasked with owning partnerships with our top restaurants, deepening engagement with the most impactful restaurants to our business and Card Member base. The team works in partnership with Strategic Partnerships, Product, Engineering, Sales, Data, Marketing, Revenue Operations, Strategy, and the broader American Express organization to identify opportunities to enhance what it means to be a partner of American Express Global Dining.About the RoleThe Director of Partner Success role is to set the overall vision and strategic plan for the Partner Success (PS) team, focusing on driving product adoption, leading successful customer experience, and driving growth through processes and proactive retention improvements. They will help define and optimize the customer lifecycle, driving programs and initiatives to improve engagement and overall experience with Amex Global Dining. The managed book of business will be their focus, but the role is cross-functional in nature, touching every corner of the business.The role requires strong interpersonal and leadership skills, with the ability to lead and inspire a large team in a fast-paced and often volatile environment. A level-headed, solutions-oriented approach is essential for personal and team success. The Director will balance their time between department strategies, deepening their contributions to the business, cross-functional workstreams, and partner relationship-building.&nbsp;Responsibilities:<ul><li>Retain our businesses’ most important restaurant and winery partners</li></ul><ul><li>Drive operational practices to track departmental and individual performances</li></ul><ul><li>Effectively advocate both internal and external needs to key stakeholders</li></ul><ul><li>Define and evaluate a successful partner experience and standardize playbooks and success plans for customers in the strategic segment</li></ul><ul><li>Implement improvements to organizational structure by clearly defining segmentation of the Book of Business and developing different levels of expertise within the PS teams</li></ul><ul><li>Influence future lifetime value by defining and overseeing lifecycle processes and touchpoints</li></ul><ul><li>Recruit, mentor, grow, and inspire a world-class team and build a pipeline of great candidates for career development and company evolution</li></ul><ul><li>Deliver consistent updates on goals, achievements, and needs to leadership team</li></ul><ul><li>Cross-functional collaboration to execute and drive upon company goals, initiatives, and projects</li></ul><ul><li>Influence and optimize the customer journey to drive greater post-sale success</li></ul><ul><li>Candidates are expected to travel into key cities about 10% of the time and to be consistently partner-facing</li></ul>Qualifications:&nbsp;<ul><li>10 years of leadership experience in account management, sales, or hospitality. Professional services experience is a plus.</li></ul><ul><li>Proven experience leading large teams and leveraging customer success best practices</li></ul><ul><li>Demonstrated ability to develop strategies, translate them into initiatives, and track successful delivery</li></ul><ul><li>Possesses a strong management presence and leadership ability, with communication, and interpersonal skills that inspire and motivate leaders and teams</li></ul><ul><li>Outstanding written communication skills (e.g. emails, slide writing), and oral communications skills (e.g., personal presence, executive presence, facilitate decision making) with composure required to effectively communicate to senior leaders&nbsp;</li></ul><ul><li>Heightened operational excellence in analytical thinking, process development and improvement, problem solving, delegation, and planning</li></ul><ul><li>Flexibility and agility in responding to evolving business priorities and dealing with ambiguity</li></ul><ul><li>Relationship-builder with collaborative skills to partner with a diverse set of colleagues and external partners</li></ul><ul><li>Competency with Salesforce and Looker preferred and ability to quickly adopt and learn technologies</li></ul><ul><li>Bachelor's Degree or equivalent experience and/or other certifications</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director, Partner Success

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Digital Transformation team within Global Treasury Controllership (GTC), supports the Treasury organization as product owners for critical technology products such as Quantum a.k.a. Treasury Management system (TMS), Exposure Management Platform (EMP), Global Funding Platform (GFP) in addition to driving the overall Digital Transformation agenda for GTC through automation and analytics transformation thereby generating value for business partners and the enterprise.As a member of the Digital Transformation team within Global Treasury Controllership (GTC), this is a Product Owner position responsible for managing various aspects of Treasury Management System (TMS) which is the system of record for AXP’s financial operations annually across Cash, FX, Derivatives, Investments and Debt portfolios besides core accounting and reporting capability. This role will be focused on envisioning and executing the strategic vision of TMS in PO and PMO capacity in developing product capability, managing ongoing stability while ensuring that compliance, audits, and legal requirements are adhered to. The role also includes managing critical regulatory requirements from the platform as well as actively engaging and managing the relationship with the vendor providers of the platform.Key Responsibilities:<ul><li>Collaborate with cross-functional partners across Treasury, Treasury Controllership and AET to brainstorm innovative solutions, capture requirements and benefits and drive a common future vision</li><li>Establish and execute strategic product roadmap</li><li>Work closely with third party service provider to maintain platform stability through incident escalation and ensure forward progress for capabilities deployments</li></ul><ul><li>Determine the requirement readiness for development, initial level of E2E solution design, rationalization and prioritization</li><li>Independent monitoring and resolution for incidents impacting daily liquidity reporting processes</li><li>Collaborate with GFII, Operational Excellence, SOX and Business Partners to deliver defect-free capabilities with the flexibility to meet evolving business needs while satisfying all relevant regulatory requirements</li><li>Manage project deliverables including, Steerco/Sponsor updates, Strategy/PI session planning, project plan, project call updates, production deployment schedules</li><li>Ownership of Professional Services spend, contract execution, invoicing, forecasting, and annual budgeting exercises</li><li>Project/program management, white space envisioning, project execution, risk identification and escalation.</li></ul>Minimum Qualifications<ul><li>Minimum of 5 years’ experience in a Finance related role</li><li>Minimum of 2-3 years’ experience in Product ownership/project/program management.</li><li>Bachelor’s Degree minimum, MBA or CPA is a plus</li><li>Ability to build strong relationships, operate effectively within large cross-functional teams, and influence business partners to drive transformational change</li><li>Ability to communicate and interact effectively with internal and external stakeholders at all level</li><li>Ability to effectively manage multiple deliverables at once and prioritize appropriately</li><li>Demonstrated ability to think outside the box and design industry leading solutions</li></ul>Preferred Qualifications<ul><li>Understanding of Scaled Agile (SAFe) principles and experience effectively managing a backlog of competing initiatives</li><li>Knowledge of Amex processes and/or experience in Global Treasury Controllership or Treasury&nbsp;</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Manager Controller

American Express invites you to share your resume to be considered for future Phoenix based Tele Sales Consultant opportunities!At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?We are seeking upbeat, self-motivated colleagues to join our dynamic outbound sales team. As a Tele Sales Consultant, you will build relationships with Business Card Members and recommend American Express solutions based on their needs.The primary focus of the Tele Sales Consultant is to use inside sales to acquire new commercial customers with annual company revenues of $500,000 to $10 million via phone-based selling. The ideal candidate will have the tenacity and endurance to call potential customers using consultative selling skills to provide business solutions to our prospects through the American Express business suite of products. The Tele Sales Consultant must have a discerning eye for business, great executive presence, and interest in continued career growth. Tele Sales Consultants will have the opportunity to be a part of a field sales career path program where they will receive mentorship, training, job shadowing, and leadership support to gain experience as they progress in their sales career at American Express. &nbsp; Responsibilities:<ul><li>Make outbound calls to contact business owners with annual company revenues of $500k to $10M, using target lists provided by American Express.</li><li>Engage in phone consultations with business owners and decision makers, learn about their needs, and recommend the right American Express Business products.</li><li>Maintain high levels of product and service knowledge, clearly communicate appropriate product features and benefits and other elements of American Express Small Business products. </li><li>Effectively lead pipeline of prospective customers. </li><li>Continuously seek to improve key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales.</li><li>Adhere to Blue Box Values, Global Commercial Services Sales Practices and Standard Operating Procedure, American Express Leadership Behaviors.</li><li>Champion of and for compliance within US Small and Medium Enterprises and Global Commercial Services.</li></ul>Qualifications:<ul><li>Inside Sales experience conducting outbound sales calls.</li><li>Experience in a cold-calling environment a plus.</li><li>Consistent record of growing and maintaining business relationships.</li><li>Experience in a highly regulated industry.</li><li>Financial and business acumen.</li><li>Knowledge of the various sales cycles and stages.</li><li>Navigating through multiple digital platforms and web-based tools.</li><li>Active listening skills and a consultative approach to client conversations.</li><li>Strong phone skills with the ability to adapt a message to multiple audiences at various levels.</li></ul>Salary Range: $20.00 to $33.05 hourly + sales incentive + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Future Opportunities - Tele Sales Consultant - Phoenix

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Credit &amp; Fraud Risk (CFR) manages risk strategies across all markets and portfolios to minimize the company’s credit and fraud losses while promoting business growth and delivering superior customer service.The objective of the Credit &amp; Fraud Risk Control Management Risk Identification, Assessment &amp; Testing team is to identify, assess, mitigate, and report on Operational Risk within the BU processes of the Credit &amp; Fraud Risk to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.Credit &amp; Fraud Risk (CFR) is looking for a Manager of Risk Identification, Assessment, Testing &amp; Reporting to be part of a dynamic team focused on control management, which is embedded in the everyday operations of our organization. This position will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. This role will focus on overseeing key operational risk processes including risk assessments RCSAs.How will you make an impact in this role?<ul><li>The Manager, CFR Risk ID, Assessment, Testing &amp; Reporting will:</li><li>Facilitate CFR Teams in their risk assessments performance (e.g., Risk Control Self-Assessment (RCSAs)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic RCSA reviews and update assessment criteria to align with regulatory updates)</li><li>Provide additional identification of risks throughout business processes and systems (along with business process owners)</li><li>Lead control monitoring (supplemental to BU process owners testing) and proactively communicate key OR trends, activities, and events to senior management, to facilitate informed decision-making</li><li>Proactively identify areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus)</li><li>Compile thematic risk reporting (levels, trends, causes) to provide actionable insights to BU on current risk levels, emerging trends and root causes</li><li>Categorize controls and map against risks and processes (e.g., cross-BU process-control mapping)</li><li>Champion risk management practices within the business</li><li>Develop risk dashboards and key risk indicators (KRIs) for ongoing monitoring</li><li>Develop risk profiles and maintain an updated risk register(s)</li></ul>Minimum Qualifications<ul><li>Experience in operational risk management (e.g., within Risk and/or Internal Audit function)</li><li>Understanding of critical operational risk management lifecycle activities</li><li>Excellent project management, communication, and interpersonal skills, with an ability to interact and gain support from BU/Technology partners</li><li>Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Experience within the financial services industry</li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li><li>Preferred Qualifications</li><li>Bachelor's degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following: Providing identification of operational risks throughout business processes and systems</li><li>Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met</li><li>Enhancing risk assessments and associated methodologies</li><li>Leading independent control monitoring, including identification of control improvements</li><li>Identifying areas of risk for intervention, including conducting independent quality assurance and process testing</li><li>Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Manager-Control Management

The Global Merchant &amp; Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company’s payment network.The role of the Global Merchant &amp; Network Pricing (GMNP) team is to design and implement global pricing strategies that support our coverage objectives and optimize our Discount Revenue. This revenue stream is the single largest source of American Express’ revenue and Merchant Pricing strategies play a key role in driving financial performance.&nbsp; &nbsp;The Senior Manager, Merchant Pricing – Global Client Group (GCG) is responsible for managing the pricing strategy and financial analyses for several of American Express’ largest global merchant relationships. This position will also drive the merchant pricing and commercial negotiation strategy for several of the most strategic accounts across a variety of different industries (retail, online, lodging, car rental, etc.).The Senior Manager is also responsible for supporting important broad-scale pricing initiatives aimed at preserving our merchant discount rate while balancing the organization’s goal for growing profitable charge volume and merchant expansion; essential to the strength of our business.This is an excellent opportunity for an individual to gain deep knowledge of the Merchant business, as well as exposure to and insight from senior leaders across the Blue Box.&nbsp; The Senior Manager should be a dynamic individual who can work closely with senior leaders and has the right ambition to drive change.Qualifications:<ul><li>5+ years of experience within Pricing, Finance, Analytics or related field required</li><li>Bachelor's degree required</li><li>Strategic thought leader with the ability to work through unstructured problems and develop clear action plans</li><li>Strong aptitude for analytics; demonstrated ability to develop sophisticated financial models and draw value-added insights from large amounts of financial data</li><li>High proficiency in Microsoft Office Tools: Excel, PowerPoint and Outlook required</li><li>SQL and/or SAS data querying is preferred</li><li>Strong relationship management and collaboration skills with the ability to influence others in situations where there may be different goals</li><li>Excellent communication skills – both written and oral -- with experience leading discussions with Senior Leaders where decisions need to be made based on the facts presented</li><li>Demonstrates exceptional attention to detail and organizational skills ensuring accuracy, precision, and efficiency in all tasks and has the patience to undertake time-consuming projects</li><li>Ability to excel in a fast-paced, dynamic team environment, which places a premium on driving results</li><li>Creative thinker who is willing to question traditional ways of doing things and develop new approaches to old challenges</li><li>Strong project management skills with full ownership from analysis through to implementation</li><li>Passionate focus on the customer; demonstrated desire to understand and solve for customer needs</li><li>Demonstrated ability to handle multiple requests and prioritize accordingly</li><li>Capacity to remain calm and flexible under pressure</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

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