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Position SummaryThe role of the Medical Scribe is critical for effective, accurate and excellent patient care. Accuracy and efficiency of the scribe and medical records team directly impacts our mission to be the leader in physician-managed healthcare services and to provide excellent surgical and clinical care for every patient, every day. Proliance physicians rely on the Medical Scribe to be present with the physician, providing assistance as directed and to extract the relevant information from all patient encounters.Schedule: Tuesdays (8am-5pm), Wednesdays (1-5pm), Thursdays (occasionally), Fridays (8am-5pm)Location: Puget Sound Orthopaedics - Tacoma and Gig Harbor clinicsKey Duties and ResponsibilitiesThe key duties and responsibilities of the Medical Scribe include, but are not limited to:<ul><li>Accurate and thorough documentation of medical visits and procedures as they are being performed by the physician remaining side-by-side with the physician on every patient exam</li><li>Providing assistance in patient care as requested; setting up for procedures as directed; answering all telephone calls into the exam room for the provider and relaying complete caller information to the provider discretely.</li><li>Obtaining the accurate chief complaint (s) and consistently documenting the three constitutional exam elements</li><li>Anticipating and accommodating individual physician preferences or specific protocols. </li><li>Navigating throughout systems software to find necessary information pertaining to the patient.&nbsp; </li><li>Ensuring that patient history form is complete, including “no” answers to “normal” </li><li>Reviewing and modifying the HPI along with additional pertinent information that the patient may offer the physician</li><li>Documenting detailed information and inputting data into patient’s medical record as directed by the physician.</li><li>Operating as a go-to/point person for billing questions as indicated by physicians coding choices.&nbsp; Consistently resolving issues with expertise</li><li>Maintain responsibility for finding and entering the correct diagnosis codes in the EMR plan page.</li><li>Documenting findings of diagnostic tests into EMR as directed by the physician.</li><li>Completing the chart (under the direction of the physician), preparing to generate and fax completed note to the referring physician within 24 hours.</li><li>Reviewing log procedures performed in the office by the physicians in order to ensure billing accuracy.</li><li>Spotting mistakes or inconsistencies in medical documentation and checking to correct the information in order to reduce errors</li><li>Facilitating the patient through the clinic into designated areas with proficiently (if the room coordinator is not available).</li><li>Expected to assist with handling phone triage, prescription refills, and lab requisitions.</li><li>Complete duties and assist others as directed</li><li>Follow all policies as introduced during new associate On-Boarding, updated real-time and outlined in Associate Handbook</li></ul>Education/Experience<ul><li>High School Diploma or the equivalent plus a minimum of one-year experience in a medical office</li><li>Experience and/or certification as a medical assistant is strongly preferred</li><li>Current/recent knowledge ICD-10-CM and CPT coding is necessary</li></ul>Knowledge, Skills and Abilities<ul><li>Exhibits an excellent knowledge of medical terminology, including familiarity with the spelling, vocabulary and common abbreviations associated with the designated physician center</li><li>Ability to properly code and report medical record data according to CMS guidelines.</li><li>Strong keyboard, computer skills and working knowledge of MS Word</li><li>Superior customer service skills</li><li>Great interpersonal skills; demonstrating patience, composure and cooperation; working well with all patients, physicians and staff.</li><li>Understanding of and adherence to all safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA)</li><li>Using time efficiently, with meticulous attention to detail, accuracy and completion</li><li>Resourcefulness in addressing and trouble-shooting first level problems and tenacity to see things through to solution; exercise judgment when involving others</li><li>Demonstrated ability to perform in a high-volume, fast paced environment</li><li>Ability to remove oneself personally from given situations, remaining objective</li><li>Able to adapt to change, delays or unexpected events while maintaining a positive mindset</li><li>Clear oral and written communication</li><li>Ability to provide feedback to improve performance</li><li>Self-motivated; able to work independently, measure self against standard of excellence, overcome obstacles and challenges with little to no supervision.</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

Proliance Surgeons

Scribe (per diem)

Position SummaryThe role of the Licensed Practical Nurse (LPN) is to work collaboratively with physicians, providers, nurses, and patients through a variety of tasks related to patient care with a focus on patient experience, safety, quality and efficiency.&nbsp; The LPN acts as a patient care coordinator and advocate, maintains clinical supplies, proper documentation and an optimal patient flow and experience, following OSHA/WISHA/other compliance and regulatory guidelines.Key Duties and ResponsibilitiesThe key duties and responsibilities of the Licensed Practical Nurse include, but are not limited to:<ul><li>Assist in providing direct patient care for office visit patients may involve </li><ul><li>Arranging the exam room instruments and equipment and maintaining supplies</li><li>The disposal of contaminated supplies and sterilizing medical instruments</li><li>Positioning patients for exams and procedures</li><li>Collecting and preparing laboratory specimens</li><li>Obtaining vitals, patient history and chief complaints</li><li>Other patient care related duties as necessary</li></ul><li>Assist provider with in clinic procedures may involve </li><ul><li>Preparing patient exam, dressing and/or surgical areas by using vigorous aseptic technique.</li><li>Holding patients in position for extended periods of time, manipulating body parts, using instruments to hold surgical or imaging areas immobile, or positioning patients on tables</li><li>Handing provider instruments while standing for long periods of time</li></ul><li>Report test results to patients as indicated by physician in a timely manner</li><li>Chart all vital information in electronic record as well as check to be sure all information related to medication, health history and reason for visit is obtained and documented</li><li>Perform phone triage, post-op calls and respond to voicemail messages directed to them preferably within same business day, but no later than 24 business hours, and perform action required. Documents all encounters.</li><li>Maintain patient documentation for visit and communications in person or over the phone</li><li>Coordinate care and diagnostic testing at other facilities as indicated by physician</li><li>Obtain CT authorization and other prior authorization as needed and requested</li><li>Assist provider in e-scribing, maintaining medication list</li><li>Assist provider in maintaining communication with referring doctors</li><li>Maintain equipment and ensure supplies are stocked and in place</li><li>Follow all other daily team duties and special tasks as assigned</li></ul>Education/Experience<ul><li>High school graduate or equivalent</li><li>Graduate of an accredited LPN Program required</li><li>Current Washington State LPN license required</li><li>1-2 years’ experience in a medical office a plus</li></ul>Knowledge, Skills and Abilities<ul><li>Problem solving skills</li><li>Skill in using a computer</li><li>Knowledge of applicable specialties</li><li>Outpatient clinical organizational ability</li><li>Ability to remove oneself personally from given situations, remaining objective</li><li>Ability to exhibit cooperation, flexibility, and provide assistance when interfacing with patients, physician and staff</li><li>Ability to multi-task</li><li>Skill in organizing and reporting information that is accurate and complete</li><li>Understanding of the need for and evidence of consistent respect for confidentiality/HIPAA </li><li>Ability to maintain composure in stressful situations</li><li>Skill in establishing and maintaining effective working relationships with all staff</li><li>Ability to prepare records in accordance with detailed instructions</li><li>Ability to communicate clearly</li><li>Consistency and timeliness in attendance</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

Licensed Practical Nurse (LPN)

Position SummaryThe Radiology Technologist is a critical part of our team of committed, self-motivated people who provide critical services to promote and maintain our service, care, and our values.&nbsp; The Radiology Technologist is responsible for the imaging procedures according to Care Center or Ambulatory Surgery Center needs.&nbsp; The Radiology Technologist assists with the provision of patient care to meet identified patient outcomes and to achieve the goals of the facility as directed by the Leadership Team.&nbsp; The Radiology Technologist performs duties according to scope of practice designated by the position description, key duties, and responsibilities and under the direction of the designated Clinical Leadership.Schedule: Monday through Friday, 8:00am-4:30pmHome base clinic: Gig HarborMust be okay floating to all Puget Sound Orthopedic locations (Gig Harbor, Lakewood, and Tacoma)Key Duties and ResponsibilitiesThe key duties and responsibilities of the Radiology Technologist include, but are not limited to:<ul><li>The key duties and responsibilities of the Radiology Technician include, but are not limited to:</li><li>Maintaining knowledge of radiation equipment, including the routine maintenance and care of equipment</li><li>Perform radiologic examinations following Care Center and/or Ambulatory Surgery Center protocols</li><li>Operating radiologic and PACS equipment</li><li>Proper patient positioning </li><li>Calculating exposure factors and applying principles of radiation protection</li><li>Caring for patient needs during examinations</li><li>Evaluates procedure room and imaging equipment for technical quality and stores images according to policy and guidelines</li><li>Knows and practices the principles and procedures of sterile technique if working in an Ambulatory Surgery Center setting</li><li>Maintains documentation, reports, and files in the Electronic Medical Record or paper chart, as directed</li><li>Coordinate printing images, copying films, pulling images for surgery</li><li>Calculates and regulates equipment using established technique, knowledge, and skill</li><li>Assists patients with pre and post procedures according to facility policy and established guidelines</li><li>Assists with housekeeping tasks as necessary to provide a safe environment for patients, team members, physicians, guests</li><li>Assist other personnel as directed by Leadership Team</li><li>Completes other duties as assigned</li><li>Follows all policies as introduced during new associate On-Boarding, updated real-time and outlined in Associate Handbook</li></ul>Education/Experience<ul><li>High School Diploma or its Equivalent</li><li>Current American Registry of Radiologic Technologists (ARRT) registration</li><li>Current WA State Radiologic Technologist (WSRT) certification</li><li>Minimum 3 years’ clinical radiology experience preferred</li><li>Successful completion of BCLS Course within 90 days of employment required or documentation of current BCLS certification</li></ul>Knowledge, Skills and Abilities<ul><li>Superior customer service skills</li><li>Great interpersonal skills; demonstrating patience, composure, and cooperation; working well with all patients, physicians and staff.</li><li>Understanding of and adherence to all safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA)</li><li>Using time efficiently, with meticulous attention to detail, accuracy and completion</li><li>Ability to manage multiple factors for the best result</li><li>Resourcefulness in addressing first level problems and tenacity to see things through to solution</li><li>Ability to remove oneself personally from given situations, remaining objective</li><li>Able to adapt to change, delays or unexpected events while maintaining a positive mindset</li><li>Clear oral and written communication</li><li>Ability to provide feedback to improve performance</li><li>Self-motivated; able to work following specific guidelines and in accordance with detailed instructions; measure self against standard of excellence, overcome obstacles and challenges with little supervision</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

Radiology Technologist (ARRT)

Position SummaryThe RN performs pre-surgical nursing assessments and provides education to the patient prior to admission at the Ambulatory Surgery Center.&nbsp; The RN assesses and evaluates the care needs of the patient, requests necessary pre-surgical clearances and diagnostics, and communicates the patient's plan of care to the ASC.Key Duties and ResponsibilitiesThe key duties and responsibilities of the RN include, but are not limited to:<ul><li>Work with all members of the health care team to provide optimal care to the patient throughout their surgical experience</li><li>Maintain a friendly, positive and caring attitude with all patients, physicians and staff</li><li>Assist in patient education during all phases of their experience at the Center</li><li>Assist in assuring that the proper supplies, instruments and equipment are available for the procedure</li><li>Assist in assuring that equipment is functioning properly</li><li>Monitor use of all supplies. Assist with inventory control by proper count of supplies/time used.</li><li>Document appropriately the care that is given to the patient</li><li>Continuing education to meet State requirements and keep current with health care changes.</li><li>Display professionalism at work and in the community as a representative of the Center</li><li>Take an active role on committees within the department</li><li>Identifies actual and potential risk to patients and others and takes action to minimize or eliminate risk and maximize safety</li><li>Performs charge nurse responsibilities as staffing demands and as requested</li></ul>Education/Experience<ul><li>Graduation from an accredited school of nursing</li><li>Current State licensure and CPR, ACLS and PALS accreditation</li><li>Two years of OR, Recovery Room, Intensive Care or Emergency Room experience is desired</li></ul>Knowledge, Skills and Abilities<ul><li>Problem solving skills</li><li>Skill in using a computer</li><li>Knowledge of applicable specialties</li><li>Outpatient clinical organizational ability</li><li>Ability to remove oneself personally from given situations, remaining objective</li><li>Ability to exhibit cooperation, flexibility, and provide assistance when interfacing with patients, physician and staff</li><li>Ability to multi-task</li><li>Skill in organizing and reporting information that is accurate and complete</li><li>Understanding of the need for and evidence of consistent respect for confidentiality/HIPAA</li><li>Ability to maintain composure in stressful situations</li><li>Skill in establishing and maintaining effective working relationships with all staff</li><li>Ability to prepare records in accordance with detailed instructions</li><li>Ability to communicate clearly</li><li>Consistency and timeliness in attendance</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.Work may be performed in an office and clinical environment. Requires corrected vision and hearing to normal range. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is required to sit for long periods of time, stand and walk, bend and stretch. Use of telephone and computer is required. Manual dexterity required for use of computer keyboard. Occasionally lifts and carries items weighing up to 40 pounds. May requires working under stressful conditions or working irregular hours.

Registered Nurse (RN) - Per Diem 

Position SummaryThe medical assistant acts as a patient care coordinator and advocate, maintains clinical supplies, proper documentation and an optimal patient flow and experience, following OSHA/WISHA other compliance and regulatory guidelines.Key Duties and ResponsibilitiesThe key duties and responsibilities of the Medical Assistant include, but are not limited to:<ul><li>Assist in providing direct patient care for office visit patients may involve:<ul><li>Arranging the exam room instruments and equipment and maintaining supplies</li><li>The disposal of contaminated supplies and sterilizing medical instruments</li><li>Positioning patients for exams and procedures</li><li>Collecting and preparing laboratory specimens</li><li>Obtaining vitals, patient history and chief complaints</li><li>Other patient care related duties as necessary</li></ul></li><li>Assist provider within clinic procedures may involve<ul><li>Preparing patient exam, dressing and/or procedural areas by using vigorous aseptic technique.</li><li>Holding patients in position for extended periods of time, manipulating body parts, using instruments to hold procedural or imaging areas immobile, or positioning patients on tables</li></ul></li><li>Handing provider instruments while standing for long periods of time</li><li>Report test results to patients as indicated by physician in a timely manner</li><li>Chart all vital information in electronic record as well as check to be sure all information related to medication, health history and reason for visit is obtained and documented</li><li>Perform phone triage, post-op calls and respond to voicemail messages directed to them preferably within same business day, but no later than 24 business hours, and perform action required. </li><li>Documents all encounters.</li><li>Maintain patient documentation for visit and communications in person or over the phone</li><li>Coordinate care and diagnostic testing at other facilities as indicated by physician</li><li>Assist provider in e-scribing, maintaining medication list</li><li>Assist provider in maintaining communication with referring doctors</li><li>Maintain equipment and ensure supplies are stocked and in place</li><li>Follow all other daily team duties and special tasks as assigned</li></ul>Education/Experience<ul><li>High school graduate or equivalent</li><li>Graduate of an accredited Medical Assistant Program preferred, but not required.&nbsp; Will provide training</li><li>Current Washington State Medical Assistant Certification preferred, but not required (see above)</li><li>1-2 years’ experience in a medical office preferred</li></ul>Knowledge, Skills and Abilities<ul><li>Basic knowledge of medical terminology and medications</li><li>Familiarity with or working knowledge of Electronic Medical Records a plus</li><li>Basic computer knowledge and skills, including data entry</li><li>Superior customer service skills</li><li>Impeccable integrity</li><li>Great interpersonal skills, demonstrating patience, compassion, empathy and the ability to work well with all types of people</li><li>Adherence to all safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA) </li><li>Use time efficiently, with attention to quality, detail, accuracy and completion</li><li>Consistency, timeliness and dependability</li><li>Effective team membership, supporting and working with others to achieve common goals</li><li>Ability to adapt to continuous change/flexibility </li><li>Demonstrated ability to continuously learn</li><li>Self-motivated; able to work with increasing independence, overcome obstacles and challenges with little supervision</li><li>Clear oral and written communication skills</li><li>Demonstrated aptitude to organize and prioritize work </li><li>Critical thinking and problem-solving skills</li><li>Skilled in coping with fast paced often stressful situations with unpredictable circumstances in a professional, safe, and efficient manner </li><li>Self-motivated; able to work following specific guidelines and in accordance with detailed instructions; measure self against standard of excellence, overcome obstacles and challenges with little supervision</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

Medical Assistant

Position SummaryThe Patient Services Representative (PSR) represent the face of Proliance Surgeons and the first impression for our patients and their loved ones.&nbsp; The PSR acts as a liaison associate for patient appointments, accommodation, and access to the physician.&nbsp; This includes booking appointments including follow-ups, greeting patients, using appropriate medical terminology while verifying eligibility, processing necessary information to support that activity, and triaging with physicians and medical assistants on acute scheduling problems.Schedule: Monday through Friday 7:45am - 4:15pmLocation: Lakewood (willingness to travel to Tacoma and Gig Harbor if needed)Key Duties and ResponsibilitiesThe key duties and responsibilities of the Patient Services Representative include, but are not limited to:<ul><li>Provide exemplary customer service, both in person and on the phone.</li><li>Greet and direct patients, vendors, and visitors. </li><li>Follows established protocols to schedule patient appointments, check in/verify information for established and new patients, confirm insurance/referral, ensures consent forms and all patient information are up to date in practice management software and electronic medical record systems</li><li>Answers multiline phone system and screens calls as necessary. Answers phones in a pleasant, timely manner, takes messages, schedules patient appointments in accordance with office scheduling policies, and directs calls/messages to appropriate staff or physicians. Identify payor source, verify insurance eligibility and financial status</li><li>Enter personal health information and financial information into practice management system with a high rate of accuracy; complies with federal and local laws to ensure patient privacy</li><li>Assist patients with check-in process, completion of paperwork or forms, when necessary </li><li>Proactively communicates status of appointments, wait times, or cancelled or rescheduled appointments</li><li>Review records for completeness, print necessary updates and put records in order</li><li>Review physician clinic schedule for accuracy</li><li>Collects and posts co-pays, coinsurances, pre-payments and balances due on patient accounts</li><li>Facilitate flow of patients by coordinating with medical assistants and clinical team</li><li>Schedule appointments, conferences and meetings in person, as requested</li><li>Schedule interpreters for patient appointments as needed</li><li>Complete duties and assist others as directed</li><li>Must follow all policies as introduced during new associate On-Boarding, updated real time and outlined in Associate Handbook</li></ul>Education/Experience<ul><li>High School Diploma or the Equivalent</li><li>1-2 years relevant experience in public contact, preferably in medical office environment</li><li>Minimum 1-year front office or reception experience, medical preferred </li><li>Practice Management and experience (desired)</li><li>Experience with EPIC, NexGen preferred</li></ul>Knowledge, Skills and Abilities<ul><li>Superior customer service</li><li>Great interpersonal skills; demonstrating patience, composure, and cooperation; working well with all patients, physicians and staff.</li><li>Adherence to all safety, risk management and precautionary procedures (OSHA/WISHA), including the consistent respect for confidentiality (HIPAA)</li><li>Use time efficiently, with attention to quality, detail, accuracy and completion</li></ul><ul><li>Willing and able to be flexible with working varied hours and dependable with attendance</li><li>Ability to remove oneself personally from given situations, remaining objective</li><li>Able to adapt to change, delays or unexpected events while maintaining a positive mindset</li><li>Clear oral and written communication</li><li>Ability to provide feedback to improve performance</li><li>Self-motivated; able to work independently, measure self against standard of excellence, overcome obstacles and challenges with little supervision</li><li>Ability to prepare records in accordance with detailed instructions</li><li>Must be able to type with speed and accuracy</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

Patient Services Rep (PSR)

Position SummaryThe OR RN performs pre-surgical nursing assessments and provides education to the patient prior to admission at the Ambulatory Surgery Center.&nbsp; The OR RN assesses and evaluates the care needs of the patient, requests necessary pre-surgical clearances and diagnostics, and communicates the patient's plan of care to the ASC.ScheduleMonday-Thursday, 6:30am-5pmKey Duties and ResponsibilitiesThe key duties and responsibilities of the OR RN include, but are not limited to:<ul><li>Work with all members of the health care team to provide optimal care to the patient throughout their surgical experience</li><li>Maintain a friendly, positive and caring attitude with all patients, physicians and staff</li><li>Assist in patient education during all phases of their experience at the Center</li><li>Assist in assuring that the proper supplies, instruments and equipment are available for the procedure</li><li>Assist in assuring that equipment is functioning properly</li><li>Monitor use of all supplies. Assist with inventory control by proper count of supplies/time used.</li><li>Document appropriately the care that is given to the patient</li><li>Continuing education to meet State requirements and keep current with health care changes.</li><li>Display professionalism at work and in the community as a representative of the Center</li><li>Take an active role on committees within the department</li><li>Identifies actual and potential risk to patients and others and takes action to minimize or eliminate risk and maximize safety</li><li>Performs charge nurse responsibilities as staffing demands and as requested</li></ul>Education/Experience<ul><li>Graduation from an accredited school of nursing </li><li>Current State licensure and CPR, ACLS and PALS accreditation </li><li>Two years of OR, Recovery Room, Intensive Care or Emergency Room experience is desired </li></ul>Knowledge, Skills and Abilities<ul><li>Problem solving skills</li><li>Skill in using a computer</li><li>Knowledge of applicable specialties</li><li>Outpatient clinical organizational ability</li><li>Ability to remove oneself personally from given situations, remaining objective</li><li>Ability to exhibit cooperation, flexibility, and provide assistance when interfacing with patients, physician and staff</li><li>Ability to multi-task</li><li>Skill in organizing and reporting information that is accurate and complete</li><li>Understanding of the need for and evidence of consistent respect for confidentiality/HIPAA </li><li>Ability to maintain composure in stressful situations</li><li>Skill in establishing and maintaining effective working relationships with all staff</li><li>Ability to prepare records in accordance with detailed instructions</li><li>Ability to communicate clearly</li><li>Consistency and timeliness in attendance</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

OR RN

Position SummaryThe Patient Services Representative (PSR) represent the face of Proliance Surgeons and the first impression for our patients and their loved ones.&nbsp; The PSR acts as a liaison associate for patient appointments, accommodation, and access to the physician.&nbsp; This includes booking appointments including follow-ups, greeting patients, using appropriate medical terminology while verifying eligibility, processing necessary information to support that activity, and triaging with physicians and medical assistants on acute scheduling problems.Key Duties and ResponsibilitiesThe key duties and responsibilities of the Patient Services Representative include, but are not limited to:<ul><li>Provide exemplary customer service, both in person and on the phone.</li><li>Greet and direct patients, vendors, and visitors. </li><li>Follows established protocols to schedule patient appointments, check in/verify information for established and new patients, confirm insurance/referral, ensures consent forms and all patient information are up to date in practice management software and electronic medical record systems</li><li>Answers multiline phone system and screens calls as necessary. Answers phones in a pleasant, timely manner, takes messages, schedules patient appointments in accordance with office scheduling policies, and directs calls/messages to appropriate staff or physicians. Identify payor source, verify insurance eligibility and financial status</li><li>Enter personal health information and financial information into practice management system with a high rate of accuracy; complies with federal and local laws to ensure patient privacy</li><li>Assist patients with check-in process, completion of paperwork or forms, when necessary </li><li>Proactively communicates status of appointments, wait times, or cancelled or rescheduled appointments</li><li>Review records for completeness, print necessary updates and put records in order</li><li>Review physician clinic schedule for accuracy</li><li>Collects and posts co-pays, coinsurances, pre-payments and balances due on patient accounts</li><li>Facilitate flow of patients by coordinating with medical assistants and clinical team</li><li>Schedule appointments, conferences and meetings in person, as requested</li><li>Schedule interpreters for patient appointments as needed</li><li>Complete duties and assist others as directed</li><li>Must follow all policies as introduced during new associate On-Boarding, updated real time and outlined in Associate Handbook</li></ul>Education/Experience<ul><li>High School Diploma or the Equivalent</li><li>1-2 years relevant experience in public contact, preferably in medical office environment</li><li>Minimum 1-year front office or reception experience, medical preferred </li><li>Practice Management and experience (desired)</li></ul>Knowledge, Skills and Abilities<ul><li>Superior customer service</li><li>Great interpersonal skills; demonstrating patience, composure, and cooperation; working well with all patients, physicians and staff.</li><li>Adherence to all safety, risk management and precautionary procedures (OSHA/WISHA), including the consistent respect for confidentiality (HIPAA)</li><li>Use time efficiently, with attention to quality, detail, accuracy and completion</li></ul><ul><li>Willing and able to be flexible with working varied hours and dependable with attendance</li><li>Ability to remove oneself personally from given situations, remaining objective</li><li>Able to adapt to change, delays or unexpected events while maintaining a positive mindset</li><li>Clear oral and written communication</li><li>Ability to provide feedback to improve performance</li><li>Self-motivated; able to work independently, measure self against standard of excellence, overcome obstacles and challenges with little supervision</li><li>Ability to prepare records in accordance with detailed instructions</li><li>Must be able to type with speed and accuracy</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

Patient Services Rep

Position SummaryThe MRI Technologist (Per Diem) operates magnetic resonance imaging equipment to produce quality images to assist the physicians to diagnose and treat our patients.&nbsp;&nbsp; Key Duties and ResponsibilitiesThe key duties and responsibilities of the MRI Technologist (Per Diem) include, but are not limited to:<ul><li>Performs and accurately completes all examinations on MRI and radiography equipment as needed, following clinic practices and procedures.</li><li>Pre-screens patients with the assistance of the MRI receptionist and screens patients prior to performing the MRI procedure</li><li>Provides appropriate and thoughtful patient care in an empathetic manner. Acts professionally in interactions with patients and coworkers.</li><li>Interacts and consults with referring providers who may have questions regarding any MRI patient or issue</li><li>Communicate directly with NOIA to correct any imaging issues</li><li>Exercises discretion and integrity in dealing with confidential information</li><li>Ability to distinguish emergency patient situations and handle them appropriately</li><li>Performs and accurately completes all Radiology Information System (RICS)/Picture Archive and Communication System (PACS) documentation as needed for patient care. Has mastery of the RICS/PACS and the operation of clinic computers.</li><li>Performs quality control checks on MRI and radiography equipment, and clinic computers, and informs information service and clinic manager of any problems.</li><li>Prioritizes tasks and accomplishes them in a timely manner. Fills in for other technologists in their absence. Able to work and think through problems independently.</li><li>Understands, is certified and can perform basic life-support as per the American Heart Association.</li><li>Applies radiation safety measures and magnetic resonance imaging safety measures under all circumstances.&nbsp; Understands and applies sterile technique measures in all circumstances</li><li>Performs other duties as required for the efficient and optimal functioning of the clinic, as assigned by the Clinic Manager</li><li>Follow all policies as introduced during new associate On-Boarding, updated real-time and outlined in Associate Handbook</li></ul>Education/Experience<ul><li>Board Certified with the American Registry of Radiologic Technologists (ARRT) in MR or MR Certified through ARMRIT</li><li>Current Washington State Radiologic Technologist license</li><li>Current CPR/BLS</li><li>Musculoskeletal MRI exam experience required</li><li>Prefer 2-3 years of experience working in a physician office and ambulatory MRI department, less experience will be considered&nbsp;</li><li>Able to operate SIGNA Explorer 1.5T version 25.1 MRI Scanner&nbsp;</li></ul>Knowledge, Skills and Abilities<ul><li>Able to operate SIGNA Explorer 1.5T version 25.1 MRI Scanner</li><li>Ability to handle delicate, confidential, and stressful situations</li><li>Works well in a team environment</li><li>Ability to communicate effectively</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

Adv Imaging MRI (Per Diem)

Position SummaryThe role of the Revenue Cycle specialist is a valued member of our Revenue Cycle team.&nbsp; As a Revenue Cycle Specialist, you will work remotely and be responsible for overseeing bill processes including Charge entry, Billing, Claims, Patient AR and Insurance AR.&nbsp; You will also post payments, handle credit resolutions, along with other revenue cycle functions.Schedule: Monday through Friday 8:00am - 4:30pmLocation: Hybrid; 2-3 days onsite in Tacoma. Potential to transition to fully remote after training period.Key Duties and ResponsibilitiesFinancial Counselor Responsibilities:<ul><li>Create detailed, accurate cost estimates for patients based on insurance coverage, procedure codes, and contracted rates.</li><li>Review insurance benefits and verify patient eligibility prior to services.</li><li>Clearly communicate financial obligations, insurance coverage, and payment options to patients.</li><li>Proactively contact patients to discuss cost estimates and secure pre-service payments or payment plans.</li><li>Document all financial counseling activities and patient interactions in the billing system.</li></ul>Collections Specialist Responsibilities:<ul><li>Contact patients with outstanding balances via phone, email, and mailed statements.</li><li>Set up, negotiate, and monitor patient payment plans in accordance with organizational policies.</li><li>Resolve billing discrepancies and work with insurance companies to clarify underpayments or denials when necessary.</li><li>Maintain detailed records of all collection activities and communications.</li><li>Escalate delinquent accounts appropriately to external collections agencies when necessary.</li><li>Maintain a respectful and empathetic approach when discussing balances with patients to preserve patient relationships.</li><li>Ensure compliance with federal, state, and organizational policies regarding collections (e.g., Fair Debt Collection Practices Act).</li></ul>Shared/General Responsibilities:<ul><li>Maintain confidentiality and safeguard patient financial information (HIPAA compliance).</li><li>Work collaboratively with front desk, clinical staff, and billing departments to ensure a smooth financial experience for patients.</li><li>Identify trends or frequent issues with insurance payers and report to billing leadership.</li><li>Meet or exceed monthly collection and counseling performance targets.</li></ul>Education/Experience<ul><li>High School diploma or GED</li><li>Minimum 1-2 years medical collections experience</li><li>CPC or other equivalent certification</li><li>Orthopedic Coding Experience a plus&nbsp;&nbsp;&nbsp;&nbsp; </li><li>Experience with Nextgen and Amkai Billing Systems preferred</li></ul>Knowledge, Skills and Abilities<ul><li>High level of independence, adaption, and accuracy</li><li>Ability to navigate online Payor portals and websites</li><li>Ability to effectively use Office equipment</li><li>Basic knowledge of Microsoft Office Word and Outlook</li><li>Superior customer service skills</li><li>Great interpersonal skills; demonstrating patience, composure, and cooperation; working well with all patients, physicians, and staff</li><li>Understanding of and adherence to all safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA)</li><li>Using time efficiently, with meticulous attention to detail, accuracy, and completion</li><li>Ability to manage multiple factors for the best result</li><li>Resourcefulness in addressing first level problems and tenacity to see things through to solution</li><li>Ability to remove oneself personally from given situations, remaining objective</li><li>Able to adapt to change, delays or unexpected events while maintaining a positive mindset</li><li>Clear oral and written communication</li><li>Ability to provide feedback to improve performance</li><li>Self-motivated; able to work following specific guidelines and in accordance with detailed instructions; measure self against standard of excellence, overcome obstacles and challenges with little supervision</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

29 Full Time Jobs in Joint Base Lewis-McChord, WA, USA