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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Amex Digital Labs is responsible for catalyzing digital innovation at American Express by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include crafting industry-leading digital payment solutions, using our outstanding membership assets to build world class digital experiences, and defining new products and services based on emerging technologies and trends.We are searching for an experienced product leader with strong product sense and deep technical expertise to lead the development of advanced customer experiences utilizing the latest developments in artificial intelligence (AI). This role is responsible for shaping product strategy, developing new customer journeys for AI-powered interactions, and ensuring the successful rollout and ongoing enhancement of advanced AI capabilities and architecture.The successful candidate will manage a team of product managers and collaborate closely with cross-functional groups, including data scientists, engineers, and designers, to deliver impactful, scalable AI solutions that transform the customer experience.Commitment to continuous learning and development is critical to this role - you will be known as a thought leader across the enterprise and evangelist for AI-powered customer products, will need to translate complex technical topics to a broad audience, and demonstrate the ability to keep pace with a rapidly evolving industry.Key Responsibilities:<ul><li>Lead and coach a team of product managers in multiple geographical locations (US, UK).</li><li>Define and execute the product roadmap for customer-facing products and features powered by AI, balancing long-term vision with immediate business priorities.</li><li>Collaborate with executive leadership and enterprise partners to align AI-driven products with business goals and make recommendations for strategic focus areas.</li><li>Serve as the primary point of contact between CX, engineering, and data science teams to ensure seamless design, execution and delivery of AI solutions.</li><li>Conduct user research, A/B testing, and data analysis to iterate and improve user satisfaction and product performance.</li><li>Ensure responsible AI use by developing frameworks for ethical, bias-free, explainable, and compliant models. Define robust training processes, evaluate performance, and implement continuous learning and improvement systems.</li><li>Work closely with AI vendors, startups and external partners to integrate cutting-edge technologies into the product ecosystem.</li><li>Leverage analytics to monitor product performance and user engagement, driving actionable insights for continuous improvement.</li><li>Use key metrics to assess solution effectiveness, accuracy, model behavior, and user satisfaction, and make data-backed decisions to optimize outcomes. Evaluate automated approaches to testing and model evaluation to streamline accuracy and efficiency.</li></ul>Qualifications and Experience:<ul><li>Bachelor’s degree in Computer Science, Engineering, Business, or a related discipline with a strong technical or strategic foundation; Master’s degree preferred.</li><li>More than seven years of product management experience in a highly regulated industry.</li><li>Direct experience managing a team of product managers, with proven skills in coaching and developing junior team members.</li><li>A proven history of leading new product development, ideally with AI-powered, customer-facing products that use conversational platforms, recommendation engines, or personalization techniques. Experience working on both early-stage R&amp;D pilots and enterprise-scale initiatives ideal.</li><li>Comprehensive understanding of AI technologies, including Large Language Models, Agents/Agentic AI, Natural Language Processing, and Machine Learning frameworks and their applications.&nbsp;</li><li>High level of comfort working in ambiguous environments, defining clear scope and driving clarity for team members, making quick decisions without all the information.</li><li>Experience collaborating with cross-functional teams in an Agile development setting and quickly adapting to new working models.&nbsp;</li><li>Outstanding communication and stakeholder management abilities.</li><li>A passion for AI, customer-focused innovation, and advancing the future of human-computer interaction.</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

American Express

Director - Digital Product Management; Global Membership Products and Artificial Intelligence

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the Internal Audit Group at American ExpressOur Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.About the RoleThe Audit Director, Team Lead – Enterprise Resilience is based in New York City, Salt Lake City, or Phoenix and is a hybrid role that will lead a portfolio of audits assessing the company’s global Business Continuity Management (BCM) and operational resilience frameworks and plans.This role will focus on the design effectiveness of resilience programs, including crisis management, continuity planning and third-party resilience.The Director will provide assurance and insights that strengthen enterprise preparedness and response capabilities alongside advising on ways to incorporate and comply with business disruption risk taxonomy, associated risk management policies, and regulatory expectations including OCC Heightened Standards through Audit activities.&nbsp;Key Responsibilities<ul><li>Oversee audit professionals across multiple simultaneous audit projects of all sizes and complexity across multiple business areas within and outside of local region, in unfamiliar areas, and for different audit leaders, ensuring audits are completed timely and with high quality; conduct L2 reviews</li><li>Specialize in one or more specific lines of business; own portfolio with accountability, ownership and horizontal risk view of entire portfolio</li><li>Collaborate with Audit Leaders to develop the annual Audit Plan, leveraging knowledge of the portfolio, banking, and industry trends to establish a risk-based Audit Plan with adequate coverage</li><li>Support and/or lead regulatory activities and attend regulatory meetings as appropriate</li><li>Lead delivery and execution of the annual Audit Plan for assigned audit portfolio using an integrated auditing approach that considers financial, operational, compliance, and technology risks</li><li>Review management’s corrective action plans to address business-identified issues, audit findings and regulatory&nbsp;remediations</li><li>Lead Chief Audit Executive (CAE) audit report reviews and share insights / observations</li><li>Develop relationships with Senior Business Leaders across all business units, proactively identify changes in business environment, emerging risks, and control priorities that may impact Audit Plans, conducts effective business monitoring and guides team to adjust the audit approach accordingly; demonstrate effective challenge by providing deep subject matter knowledge industry related knowledge to support business partnership efforts</li><li>Collaborate with Senior Managers / Managers to conduct post-audit feedback discussions with audit team members to provide actionable feedback, support development, and recognize accomplishments</li><li>Support Audit Leader with special projects across multiple business units and geographic regions, ensuring alignment with organizational objectives and risk frameworks, helps prepare for regulator responses and attend meetings as needed</li><li>Serve as a People Leader, providing mentorship, coaching, and career development support for direct reports</li><li>Recruit, supervise, coach, mentor, and develop audit staff to build high-performing teams, fostering continuous learning and professional growth</li><li>Develop the training plan to upskill colleagues to ensure audit teams have the skills necessary to effectively deliver the Audit Plan</li><li>Champion continuous improvement by monitoring industry trends, regulatory developments, and best practices in auditing and banking, and incorporate these insights into audit methodologies and team ways of working</li></ul>Minimum Qualifications<ul><li>8+ years of audit experience</li><li>Prior experience working at a Big Four / G-SIB</li><li>Has strong written and verbal communication skills that deliver high quality, actionable and value-added feedback to management on potential issues and potential solutions to close gaps</li><li>Effectively oversees multiple audits, projects and portfolio, setting direction, and developing team capabilities</li><li>Guides the team in applying critical thinking to evaluate potential risks and how to translate these considerations into evidence and risk-based insights</li><li>Guides team in applying control theory and professional auditing practices across the full audit lifecycle, including design and evaluation of control frameworks</li><li>Stays abreast and cascades in-depth knowledge of current trends, new developments, regulations, technologies, and best practices in the auditing profession, banking industry, and area of specialization to teams, peers, and leaders</li><li>Prior experience auditing or managing Business Continuity, Crisis Management, or Operational Resilience programs.</li><li>Strong understanding of global regulatory standards for resilience (e.g. OCC, FFIEC, DORA)</li><li>Demonstrated ability to assess governance structures, portfolio management processes, and project performance metrics.</li></ul>Preferred Qualifications<ul><li>Experience with data analytic tools, data visualization, key risk indicators (KRIs), key performance indicators (KPIs), information systems / technology, and scorecards / dashboards, etc.</li><li>Interest in working with data, interpreting results, analytic best practices and experience with data analytics tools and data visualization</li><li>Familiarity with resilience and continuity management tools (e.g. Archer BCM or ServiceNow BCM)</li><li>Professional certification such as Certified Business Continuity Professional (CBCP) or ISO 22301 Lead Auditor</li><li>Experience assessing third-party resilience and dependency management practices</li><li>Experience collaborating with technology and cyber risk professionals/auditors</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Audit Director - Enterprise Resilience

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Looking to join a team in Technology that is dynamic, fast paced and forward looking? Establish a new foundation in Technology Vendor Management in the Technology organization as a Vendor Manager supporting Software.This is a newly established role, based in Phoenix. This role is part of a larger Technology Vendor Management organization that is responsible for the ongoing governance and oversight of strategic third parties covering a broad spectrum of Technology products. We are looking for a candidate with a strong background in vendor management, sourcing, or third-party risk management (specifically focused on technology) to develop effective strategies to engage with external software vendors with the objective of achieving optimal performance and value.This role will be a key relationship position and primary liaison between our vendor partners, our engineering teams and our product delivery teams&nbsp;within Technology.&nbsp;&nbsp;The successful candidate will help develop negotiation strategies, team with internal business partners to negotiate contracts, partner with individual business units to develop a demand forecast, monitor actuals against forecast, monitor vendor performance, and drive cost optimization while maintaining strong vendor relationships. &nbsp;&nbsp;Responsibilities:&nbsp;<ul><li>Design and execute software RFPs; draft, validate, help negotiate Order Forms/Statements of Work (SoWs), and Master Service Agreements as applicable in support of American Express Technology Business Unit strategies. Articulate business requirements in support of desired contractual or commercial terms and negotiate favorable outcomes.&nbsp;&nbsp;</li><li>Support ongoing relationship management of key vendor partners in the program, including taking on responsibility for Third-Party Lifecycle Management (TLM).</li><li>Lead Quarterly Business reviews with our key partnerships and provide ongoing relationship updates and executive briefing presentations to senior leaders&nbsp;at American Express.&nbsp;&nbsp;</li><li>Provide your expertise and engage with external research companies to understand trends in the industry and create a point of view on competitive pricing, delivery locations, and emerging opportunities/risks.&nbsp;&nbsp;</li><li>Interpret contractual language to support stakeholder requests and issue/dispute resolution.&nbsp;</li><li>Responsible for providing initial drafts of&nbsp;contractual terms &amp; conditions, in accordance with AXP’s global supplier management standards.&nbsp;&nbsp;</li><li>Develop a framework to assess capability/strengths of existing and potential vendor partners to support sourcing decisions.</li><li>Complete analysis, identify trends, and make data-driven decisions.</li><li>Provide proactive guidance to technology teams across their entire portfolio, including assessment of the competitive landscape, performance measures and other key performance indicators.&nbsp;</li></ul>Minimum Qualifications1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor’s degree in a related field.2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 5-7 years of experience with enterprise-wide software vendor engagements (procurement, sourcing, and vendor relationship management).3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience developing, negotiating, and administering enterprise-wide software licensing agreements and models (SaaS, subscription, perpetual) with major vendors such as but not limited to IBM, Akamai, Microsoft, Oracle, SAP, ServiceNow, Salesforce, GenAI vendors, etc.4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proven ability to structure and negotiate complex enterprise software license agreements, including renewals and compliance management.5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proven experience building strong relationships and connecting with senior leader.6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Understanding of software development processes and technologies, coupled with insight into the software vendor landscape and competitive dynamics.7.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to thrive in a hybrid office (3x a week) work setting.&nbsp;8.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; People leadership and strong interpersonal skills.&nbsp;&nbsp;Preferred Qualifications1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Program management experience to build strategic roadmaps, facilitate delivery transformation etc.&nbsp;2.&nbsp;&nbsp;&nbsp;&nbsp; Ability to be assertive and challenge the status quo, while still maintaining strong and effective partnerships.&nbsp;3.&nbsp;&nbsp;&nbsp;&nbsp; Experience with SaaS and cloud services (certification a plus).Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Technology Vendor Manager - Software

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Sr. Manager API Product Management will support the growing API Strategy across Global Merchant and Network Services. APIs are foundational to how American Express integrates with our partners and this role will play a pivotal role in defining the driving capabilities, governance and customer experience related to our API products. An effective API Product Manager acts as a liaison between technical teams and business stakeholders, ensuring that APIs are aligned with organizational objectives and deliver value to partners. Additionally, they are responsible for overseeing and implementing integration layer capabilities that facilitate secure, scalable, and efficient external integrations.Key ResponsibilitiesProduct Management of API Integration Capabilities<ul><li>Define, prioritize, and manage the roadmap for API integration capabilities (e.g., routing, resiliency, common services, cross-domain integrations).</li></ul><ul><li>Translate business deliverables and partner requirements into technically grounded product requirements.</li></ul><ul><li>Ensure APIs and integration services deliver measurable value aligned to strategic goals.</li></ul>Collaboration with Technology Teams<ul><li>Partner with engineering to guide the build of integration patterns, ensuring adherence to design standards, frameworks, and security protocols.</li></ul><ul><li>Provide clear requirements and acceptance criteria, ensuring delivery timelines meet business commitments.</li></ul><ul><li>Connect business stakeholders to technical design decisions, ensuring clarity on trade-offs, sequencing, and expected outcomes.</li></ul>Technical &amp; Governance Leadership<ul><li>Apply deep knowledge of API design principles (REST, async/event-driven), authentication mechanisms (OAuth2.0, mTLS), versioning, and lifecycle management.</li></ul><ul><li>Define and enforce standards for consistency, interoperability, and scalability across APIs.</li></ul><ul><li>Ensure orchestration services incorporate observability, performance monitoring, and resiliency mechanisms.</li></ul>Business Alignment &amp; Stakeholder Management<ul><li>Work with internal product owners, external-facing teams, and partner managers to align API delivery with customer and partner integration needs.</li></ul><ul><li>Define KPIs and success metrics to measure impact of orchestration capabilities on adoption, performance, and business value.</li></ul><ul><li>Serve as a bridge between technical design and business strategy, ensuring API capabilities are positioned as enablers of growth.</li></ul>Qualifications/We’re interested in hearing from people who have:Technical Fluency<ul><li>Strong understanding of API frameworks, design standards, and authentication mechanisms.</li></ul><ul><li>Experience with API orchestration/integration patterns, resiliency (canary, blue/green, circuit breakers), and lifecycle/versioning management.</li></ul><ul><li>Familiarity with observability tools, logging, and monitoring for APIs.</li></ul>Product Management Expertise<ul><li>Proven ability to own a product roadmap, manage a backlog, and translate business goals into technical deliverables.</li></ul><ul><li>Experience defining KPIs to measure success of technical capabilities against business outcomes.</li></ul>Leadership &amp; Collaboration<ul><li>Strong ability to align technology teams and business stakeholders around shared objectives.</li></ul><ul><li>Excellent communication skills to explain technical concepts to business leaders and business priorities to engineers.</li></ul><ul><li>Track record of influencing without direct authority in a complex enterprise environment.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Senior Manager – API Product Manager

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&amp;L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.This role is for a Global Capabilities Product Owner in the Regulatory Automation and Change Management team within Financial Reporting Quality Assurance Organization (FRQA), in support of the Regulatory Reporting Automation program. Global Capabilities Product Owner team is responsible for delivering regulatory data and automation capabilities required to support the regulatory reporting team. Some of the key capabilities supported by the team include areas like Regulatory data domain, Cash flow projections, Analytical drill down, Counterparty classifications, Basel RWA calculations etc. This individual will coordinate with several groups within American Express during the course of designing, implementing, and migrating the implemented solution into production. The individual selected will partner closely with the Data Sourcing Architects and Process Owners to drive the priorities of the technology scrum team and ensure that the software features developed aligns with original requirements provided. Also, the individual would need to monitor project progress, solve issues that arise and write technical features and user stories.This team has a holistic understanding of numerous data sources, processing &amp; regulatory reports. The Product Owner is a collaborator, a well-organized, action-oriented individual with exceptional leadership and functional expertise, confident in presenting, facilitating, and building a network of strong relationships across our organization. This role will require strong collaboration with Technology to design how functionality will work and design the validation process at regular intervals that the software features developed align with original requirements provided to the team.How will you make an impact in this role?·&nbsp; &nbsp;&nbsp;Participate in daily stand ups with the pods (implementation groups for various portfolios of the Company for data sourcing and regulatory classification and reporting), leading and delivering efficient solution to complex prioritization and business requirement·&nbsp; &nbsp;&nbsp;Lead and guide regulatory reporting data and automation requirements on existing processes and datasets to understand and support Point of Arrival (POA) process design.·&nbsp; &nbsp;&nbsp;Develop functional requirement documentation and process specific design documentation to support regulatory report owner requirements and testing lifecycle processes.·&nbsp; &nbsp;&nbsp;Understand and guide determining portfolios, data elements and attribute analysis grain of data required for designing processes.·&nbsp; &nbsp;&nbsp;Work with complex cross functional teams: Engineers, Architects, governance &amp; business partners·&nbsp; &nbsp;&nbsp;Closely collaborate with users to understand the pain points, requirements, feedback and provide them with timely resolutions·&nbsp; &nbsp;&nbsp;Identify and support business requirements, functional design, prototyping, testing, training, and supporting implementations.·&nbsp; &nbsp;&nbsp;Design and build ongoing data process controls by collaborating with Technology and Data Governance as needed·&nbsp; &nbsp;&nbsp;Manage program blocking issues, anticipate and make tradeoffs, and balance the business needs versus technical or operational constraints·&nbsp; &nbsp;&nbsp;Document and understand core components of solution architecture including data patterns, data-related capabilities, and standardization and conformance of disparate datasets.·&nbsp; &nbsp;&nbsp;Lead and guide the implementation of master and reference data to be used across operational and reporting processes.·&nbsp; &nbsp;&nbsp;Coordinate with various Product Owners, Process Owners, Subject Matter Experts, Solution Architecture colleagues, and Data Management team to ensure builds are appropriate.·&nbsp; &nbsp;&nbsp;Knowledgeable in development methodologies, using tools such as SQL, to drive understanding of the system functionality and expected automation results.Minimum Qualifications:·&nbsp; &nbsp;&nbsp;Degree in Finance/Accounting and/or Information Technologies.·&nbsp; &nbsp;&nbsp;5+ years of work experience in the US Federal Reserve/financial US regulatory reporting, banking/financial services, and/or Controllership.·&nbsp; &nbsp;&nbsp;Working knowledge of Scaled Agile Framework, have an Agile mindset, and can embrace new opportunities and adapt easily to change·&nbsp; &nbsp;&nbsp;Experience eliciting and documenting technical business requirements via the creation of features and user stories·&nbsp; &nbsp;&nbsp;Strong understanding of relational database concepts and experience working in a big data environment (Hadoop/Cornerstone) preferred both on-prem and cloud capabilities·&nbsp; &nbsp;&nbsp;IT Data management experience·&nbsp; &nbsp;&nbsp;Previous work experience in various IT disciplines such as Infrastructure, software development, data management or data analytics·&nbsp; &nbsp;&nbsp;Exhibits organizational skills with the ability to meet/exceed critical deadlines and manage multiple deliverables simultaneously.·&nbsp; &nbsp;&nbsp;A self-starter, proactive team player with a passion to consistently deliver high quality service and exceed customers’ expectations.·&nbsp; &nbsp;&nbsp;Strong analytical and problem-solving skills as well as the ability to create impactful relationships with key stakeholders·&nbsp; &nbsp;&nbsp;Excellent relationship building, presentation and collaboration skills.·&nbsp; &nbsp;&nbsp;Excellent written and verbal communications with ability to communicate highly complex concepts and processes in simple terms and pragmatically across Finance, Business and Technology stakeholders.·&nbsp; &nbsp;&nbsp;Display thought leadership, drive process, and support work/life balance initiatives.&nbsp;Preferred Qualifications:·&nbsp; &nbsp;&nbsp;Knowledge of US Regulatory Reports (Y9C, Y14, Y15, 2052a, amongst others)·&nbsp; &nbsp;&nbsp;Working exposure in development of financial data domains to support regulatory and analytical requirements for large scale banking/financial organizations·&nbsp; &nbsp;&nbsp;SaFe Agile certified is a plus·&nbsp; &nbsp;&nbsp;Project Management Professional (PMP) certified is a plus·&nbsp; &nbsp;&nbsp;Knowledge and working experience on AxiomSL/Adenza/Nasdaq solutions&nbsp;·&nbsp; &nbsp;&nbsp;Testing management and execution experience is a plus·&nbsp; &nbsp;&nbsp;Foundational data architecture principles and data management experience·&nbsp; &nbsp;&nbsp;Certified Data Management Professional (CDMP) is a plusSalary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.&nbsp;

Manager - Global Capabilities Product Owner

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The American Express Corporate Affairs &amp; Communications (CA&amp;C) team is a strategic function that works to enhance and protect the continued strength of the American Express brand through public relations, social media and content, colleague communications and corporate sustainability (CS) initiatives.How will you make an impact in this role?Primary responsibilities will include, but are not limited to:<ul><li>Working closely with business partners and providing appropriate and timely accounting guidance in accordance with US GAAP and American Express accounting policies.</li><li>Document the accounting conclusions in an accurate, clear and comprehensive manner.</li><li>Lead/Support business growth initiatives from a budgeting/forecasting perspective for the Corporate Affairs and Communications department.</li><li>Collaborate with multiple business partners regarding technology initiatives to assist in determining budget implications and requirements.</li><li>Cultivate and maintain strong relationships with key Business and Finance partners.</li><li>Partner with functional areas of Finance to efficiently embed financial processes, such as annual operational budget planning, long range plans, etc.</li><li>Conduct operational budget reviews to assist in identifying opportunities to strengthen the financial control environment, seeking out areas of financial risks and opportunities</li><li>Support review of monthly/quarterly senior leadership presentations.</li><li>Support cross functional team trainings for key financial policies and business advisory topics.</li><li>Conduct deep dive general ledger analysis where needed to support business inquiries.</li></ul>Minimum Qualifications<ul><li>Bachelor's degree in Accounting or Finance preferred.</li><li>2+ years’ experience in Accounting or Finance.</li><li>Good understanding of US GAAP and experience in accounting and reporting.</li><li>Ability to articulate accounting concepts in a clear &amp; concise manner to non-finance leaders/stakeholders.</li><li>Strong and clear written and verbal communication skills.</li><li>Good analytical skills and able to connect business drivers and linkages.</li><li>Ability to work efficiently and effectively both individually and in a team environment.</li><li>Conversant with Oracle system and proficient in use of MS-Office preferred.</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Financial Analyst

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About Network &amp; Acquiring Solutions:As part of the Global Merchant &amp; Network Services group (GMNS), the Network &amp; Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a center of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs.About the Role:The Sr. Associate, Enterprise Payments Portfolio &amp; Delivery Management, will play a critical role in driving and coordinating delivery across the Enterprise Payments portfolio. Reporting to the Director of Enterprise Payments Portfolio &amp; Delivery Management, this role blends structured portfolio management with hands-on delivery execution, enabling efficiency, resolving challenges, and supporting technical teams to deliver outcomes at scale.This position offers an opportunity to work closely with product, technology, and business partners, while gaining deep exposure to enterprise-scale payments strategy and delivery in a dynamic payments environment.Key Responsibilities<ul><li>Support portfolio planning and delivery coordination, maintaining and improving portfolio tools, intake trackers, and roadmaps to enable alignment and transparency.</li><li>Partner with product and technology teams to support end-to-end delivery of payments initiatives, ensuring requirements and dependencies are well understood and executed effectively.</li><li>Analyze and monitor cross-platform dependencies, system workflows, and delivery milestones, proactively surfacing risks and proposing/driving resolution with stakeholders.</li><li>Leverage data and metrics to provide insightful reporting on delivery performance, resource allocation, and technical outcomes that inform leadership decisions.</li><li>Collaborate with engineers, program managers, and product owners to troubleshoot delivery issues and accelerate execution across complex programs.</li><li>Contribute to portfolio tracking and reporting with a focus on outcomes and delivery progress (not just process artifacts).</li><li>Continuously identify and implement process improvements that enhance delivery efficiency and cross-team collaboration.</li><li>Support investment planning and prioritization by analyzing technical feasibility, business impact, and delivery complexity.</li><li>Foster collaboration by facilitating discussions, tracking action items, and ensuring accountability to maintain delivery momentum</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor’s degree in Business, Finance, Computer Science, Engineering, Economics, or related field (or equivalent work experience)</li><li>1–3 years of experience in process change management, delivery management, business analysis, product/technology roles, or project execution (internships and early-career roles welcome).</li><li>Highly organized, self-motivated, and adaptable—able to manage multiple priorities and drive progress in a fast-paced, evolving environment.</li><li>Strong analytical and problem-solving skills with a technical orientation (systems, data, APIs, or workflows).</li><li>Familiarity with fintech, payments, or financial services strongly preferred.</li><li>Excellent communication and stakeholder management skills, with ability to simplify complex technical concepts.</li><li>Strong written and verbal communication skills; ability to prepare clear updates and presentations.</li><li>Experience with Agile practices and proficiency with Excel, PowerPoint, and portfolio/project management tools (e.g., JIRA, Confluence, Rally, or similar).</li><li>Curious, accountable, and outcome-oriented, with a focus on driving delivery excellence and continuous improvement.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Associate-Enterprise Payments Portfolio & Delivery Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services Team (USCS) is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The U.S. Consumer Marketing team (USCM) is part of the U.S. Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle.The Director of Change Management Strategy and Implementation will lead the adoption roadmap and training for the future marketing execution model across U.S Consumer Marketing. The Director will be responsible for driving organizational change, ensuring seamless process transition, and enabling teams to effectively manage new tools and processes, including those for Project Flywheel. Project Flywheel is the Enterprise initiative focused on advancing the end-to-end marketing execution technical and operational ecosystem to drive greater efficiency, business impact, and support the next generation of marketing processes and platforms.Key Responsibilities:&nbsp;<ul><li>Lead the Flywheel change management rollout across U.S. Consumer Marketing to ensure a seamless transition of execution capabilities into workflows</li><li>&nbsp;Anticipate and mitigate adoption challenges</li><li>Own organization communication updates and feedback loop between U.S. Consumer Marketing and the Marketing Transformation team to drive alignment and a successful process rollout</li><li>Define, develop, and deploy training materials in partnership with the Product and Marketing Operations teams</li><li>Measure and report on training effectiveness, marketer satisfaction, and adoption</li></ul>Minimum Qualifications:<ul><li>Demonstrated experience leading cross-functional teams</li><li>Strong interpersonal, leadership and influencing skills with the ability to work with partners across different functions and communicate with all levels of colleagues</li><li>Strong analytical skills with the ability to identify gaps and implement scalable solutions</li><li>Self-starter with the ability to thrive in an evolving environment and a bias towards action</li><li>Team player with a passion to create the best customer experience for our Marketers</li><li>Familiarity with enterprise-wide change management efforts preferred</li><li>Bachelor's Degree required</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Director, Change Management Strategy & Implementation

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Data Analytics Solutions – Emerging Technologies team is seeking a seasoned Senior Engineer with deep expertise in backend engineering and enterprise-scale data solutions for AI and Data Science. This role focuses on architecting and developing robust, scalable backend APIs and data platforms that enable cutting-edge AI applications within Technology Risk and Information Security domains.As a senior technical leader, you will drive the design and implementation of scalable, secure, and highly performant backend services—spanning data pipelines, model serving, and ongoing monitoring. Your influence will extend beyond coding to defining architecture principles, enforcing best practices, and mentoring engineers to deliver highly scalable production-grade systems aligned with enterprise goals.Key Responsibilities<ul><li>Architect, design, and lead the development of scalable backend APIs and microservices that support AI/ML workflows, model serving, and inference pipelines at enterprise scale.</li><li>Drive end-to-end backend engineering of data science pipelines, model training orchestration, inference services, and data processing frameworks.</li><li>Collaborate closely with data scientists and AI engineers to translate complex AI/ML requirements into performant, maintainable backend systems.</li><li>Lead architectural discussions, conduct code reviews, and provide technical mentorship within the engineering team, promoting clean code, reusable components, and solid design patterns.</li><li>Define and enforce API design standards, security best practices, versioning, authentication/authorization, and operational metrics to ensure backend services are robust, secure, and scalable.</li><li>Integrate AI/ML solutions and APIs with enterprise infrastructure, ensuring seamless integration, governance, and compliance.</li><li>Champion best practices in MLOps, DevSecOps, and responsible AI design, fostering a culture of engineering excellence.</li><li>Stay current with emerging backend technologies, cloud-native architectures, and AI frameworks to continuously improve platform capabilities.</li></ul>Required Qualifications<ul><li>Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field.</li><li>8+ years of software engineering experience, with 3+ years in senior or lead backend roles focused on enterprise-scale systems.</li><li>Strong backend engineering skills including API design, microservices architecture, service orchestration, and distributed systems.</li><li>Proven experience architecting and developing backend platforms and APIs to support AI/ML workloads, including model serving and data pipelines.</li><li>Proficiency in Python and backend frameworks; experience with cloud-native services (AWS, Azure, GCP), Kubernetes, and Docker.</li><li>Deep understanding of security best practices, API versioning, authentication/authorization, and scalable service design.</li><li>Experience mentoring engineers and driving architectural decisions in cross-functional teams.</li><li>Familiarity with data infrastructure and streaming technologies such as Kafka, Spark, and databases (SQL/NoSQL/vector DBs).</li></ul>Preferred Experience<ul><li>Full-stack development experience, including frontend frameworks and UI integration with backend services, is highly desirable.</li><li>Hands-on experience with AI/ML frameworks such as TensorFlow, PyTorch, LangChain, Hugging Face, and AutoGen.</li><li>Strong knowledge of MLOps tools like Kubeflow, Argo, MLflow, and model deployment strategies.</li><li>Background in cybersecurity or enterprise risk analytics.</li><li>Experience building observability and monitoring solutions for backend services using Prometheus and ELK stack.</li><li>Comfortable working with RESTful APIs, GraphQL, or gRPC in microservice ecosystems.</li></ul>Tools &amp; Technologies <ul><li>Languages: Python, Java (optional), Go (optional)</li><li>Frameworks &amp; Libraries: Flask, FastAPI, Django, TensorFlow, PyTorch, scikit-learn</li><li>AI &amp; GenAI: LangChain, Hugging Face, AutoGen, Google ADK</li><li>API Technologies: GraphQL, gRPC, OpenAPI/Swagger</li><li>Security &amp; Identity: OAuth2, JWT, Vault</li><li>MLOps &amp; Orchestration: Kubeflow, Argo Workflows, MLflow, Triton Inference Server</li><li>Data Platforms: Kafka, Spark, NiFi, SQL/NoSQL, pgVector, Milvus</li><li>Cloud &amp; Containers: AWS, Azure, GCP, Kubernetes, Docker</li><li>Observability: Prometheus, Elasticsearch, Kibana</li><li>CI/CD: Jenkins, GitLab CI, XL Release, GitHub Actions&nbsp;</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Cybersecurity Engineer (Python)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;The&nbsp;Global Advertising and Brand Management (GABM)&nbsp;team is responsible for creating marketplace demand and driving commerce for American Express products and services through differentiated and innovative branding, marketing, and experiences. We have an ambitious goal: to be the most admired brand in the Fortune 500 and we aim to deliver on that by doing work that is both creative and effective. OnBrand – American Express’ In-House Creative agency – sits within GABM. Our ambition is to “Become creative partner-of-choice to build seamless customer experiences for our Business Units, essential for driving results and unlocking value through deeper knowledge of our business, powered by industry-defining creative excellence”. We are focused on developing forward thinking ideas and work across channels, end-to-end experiences in digital and beyond.The Director of Creative Strategy will play a pivotal role in driving creative innovation for our in-house agency. This leader will uncover actionable insights, define creative territories, and craft strategies that enable American Express to connect meaningfully with Card Members and prospects. They will lead a team of creative strategists to deliver strategic work that fuels cutting-edge digital campaigns and connected customer experiences across American Express consumer products, benefits, and services.The ideal candidate will bring a relentless curiosity for creative, cultural, and digital trends, along with a drive to uncover opportunities in emerging platforms. They will have the unique ability to analyze and transform data and insights into actionable creative briefs that lead to best-in-class creative solutions for our marketing partners. Responsibilities:<ul><li>Oversee, manage, and resource a dedicated team of (4) full-time creative strategists, fostering their growth and success.</li><li>Lead the development and execution of innovative digital, channel, and content strategies across platforms and customer touchpoints, including 360 campaigns, social, video, and emerging technologies.</li><li>Translate business priorities into clear, actionable briefs that inspire impactful work</li><li>Partner with fellow Creative Strategy Director in B2B to establish team vision, best practices, and scalable processes</li><li>Collaborate with inter-agency teams (Account, PM, Creative) to ensure excellence throughout the project lifecycle</li><li>Build strong relationships and trust with product and marketing partners, influencing long-term marketing roadmaps.</li><li>Work with enterprise insights team to harness customer research, competitive analysis, category trends, and consumer behavior to guide strategy development</li><li>Partner with enterprise digital teams across analytics, SEO, and marketing platforms to design seamless, connected digital customer journeys</li><li>Confidently present and advocate for clear creative visions and strategies to internal and external stakeholders, including senior leadership</li></ul>Qualifications:<ul><li>10+ years of experience at a full-service digital creative agency (or equivalent)</li><li>4+ years of experience directly managing a team and leading creative strategy for complex, multi-channel marketing campaigns</li><li>Skilled at leading and inspiring cross-functional teams, cultivating collaboration, and encouraging courageous creativity</li><li>Proven track record of strategic leadership in digital creative strategy, with expertise in leveraging technology, platforms, and emerging trends</li><li>Exceptional communication and presentation skills, capable of simplifying and articulating complex concepts and strategies</li><li>Ability to excel in dynamic environment, leading many concurrent projects across teams</li><li>Understanding of data analysis, SEO, and content management systems enabling connected customer journeys</li><li>Advanced proficiency using Microsoft tools, especially PowerPoint and Excel</li></ul>Requirements<ul><li>Case studies/portfolio demonstrating ability to lead development of effective creative strategies leveraged across platforms, channels, and customer touchpoints</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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