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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the Internal Audit Group at American ExpressOur Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.About the Role:The Director of Audit will lead the function responsible for providing strategic support of department-level change initiatives related to enterprise risk framework updates, audit process and system changes, and skills development. This role builds alignment between the internal audit function and enterprise risk management priorities to drive consistent implementation of new audit methodologies, tools, and risk coverage approaches.Key Responsibilities:<ul><li>Audit Portfolio Support:<ul><li>Serve as a central point of contact and coordination for Audit Leader Portfolios, Professional Practices and Risk Transformation PMO to ensure consistency and completeness in audit change execution risk coverage.</li><li>Partner across the Change Director Community to operationalize and update risk universe components, including risk statements, control expectations, and testing approaches standards.</li><li>Facilitate the implementation of enterprise risk framework changes into audit practices.</li></ul></li><li>Change Management &amp; Implementation:<ul><li>Lead planning and execution of change initiatives related to updates in enterprise risk frameworks, taxonomies, and associated control libraries.</li><li>Oversee change management strategies and communications to ensure successful adoption of new tools, templates, or methodologies</li><li>Partner with Product Management, Professional Practices, and Technology teams to drive rollout of new audit platforms, enablement tools, and automation capabilities.</li></ul></li><li>Stakeholder Engagement &amp; Governance:<ul><li>Collaborate with key stakeholders in Risk, Compliance, Technology, and the Business to stay ahead of enterprise changes impacting the audit approach.</li><li>Represent the audit team department in cross-functional forums related to changes being driven from Project ACE and Project Guardian risk taxonomy governance, control standards, and risk oversight initiatives.&nbsp;</li></ul></li><li>Enablement &amp; Training:<ul><li>Work with Audit Training and Professional Practices to ensure timely enablement of audit staff on changes to risk frameworks, tools, and processes.</li><li>Lead knowledge-sharing sessions and develop communications to support upskilling across the department.</li></ul></li><li>Reporting &amp; Monitoring:<ul><li>Establish metrics and dashboards to monitor adoption and effectiveness of implemented changes.</li><li>Provide updates and recommendations to senior leadership on risks, dependencies, and opportunities for continuous improvement.</li></ul></li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree in accounting, Finance, Business, or related field</li><li>8+ years of experience in internal audit, risk management, or controls.</li><li>Strong understanding of risk frameworks control assessment processes, and internal audit methodologies.</li><li>Proven track record leading complex change or transformation efforts within large, matrixed environments.</li><li>Exceptional stakeholder engagement and communication skills.</li></ul>Preferred Qualifications<ul><li>Financial Services experience</li><li>Experience with audit tools and technologies, risk/control libraries, and agile methodology.</li><li>Professional certifications (e.g., CIA, CPA, CISA, CRMA)</li></ul>Key Competencies:<ul><li>Strategic Thinking</li><li>Influence and Collaboration</li><li>Change Leadership</li><li>Project Management</li><li>Risk and Control Expertise</li><li>Operational Execution</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Audit Director - Change Management | Finance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Global Risk &amp; Compliance Organization is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. Global Risk &amp; Compliance creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks.&nbsp;&nbsp;Colleagues at Global Risk &amp; Compliance are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.&nbsp; &nbsp;The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the company, and oversees risk ownership throughout business units, products, and processes.&nbsp;The objective of the ORM Governance team is to develop, oversee and strengthen the organization’s ORM framework to ensure that governance structures, policies, and procedures are robust, effective, and align with regulatory requirements and best practices.&nbsp;The ORM Governance organization is looking for a SeniorManager, Corporate Functions Operational Risk Management to join a diverse team of high-performing individuals focused on the effective oversight of risk identification, assessment, and mitigation across the Business Unit, while maintaining alignment with the organization’s enterprise risk management framework.&nbsp;&nbsp;Reporting directly to the Director, Corporate Functions Operational Risk Management, this role plays a critical part in assessing, monitoring, and challenging the first line’s risk management practices. The ideal candidate will partner closely with first-line stakeholders and enterprise risk functions to provide independent oversight and challenge, ensuring that risks are managed effectively and in compliance with regulatory expectations.&nbsp;&nbsp;The Senior Manager, Corporate Functions Operational Risk Management will:<ul><li>Support the independent oversight and challenge of first-line risk identification, assessment, and mitigation efforts (i.e., Risk &amp; Control Self-Assessment) within Corporate Functions to ensure alignment with enterprise risk standards</li><li>Analyze business processes and activities to identify potential risks, control gaps, and emerging risks</li><li>Support the development and refinement of risk policies, standards, and procedures</li><li>Assist in applying the enterprise risk management framework across Corporate Functions</li><li>Support Corporate Functions in embedding risk management practices into daily operations and decision-making</li><li>Support the tracking and analysis of key risk indicators (KRIs), providing insights into risk trends and areas requiring attention</li><li>Contribute to risk reporting efforts, preparing materials for senior management, risk committees, and regulatory engagements</li><li>Maintain an understanding of relevant regulations and industry expectations to help the business navigate compliance requirements</li><li>Conduct risk assessments, scenario analyses, and deep dives to evaluate the effectiveness of existing controls</li><li>Act as a key risk partner to the first line, providing guidance on risk identification, control enhancements, and remediation efforts</li><li>Monitor risk-related issues, ensuring they are appropriately addressed</li><li>Escalate significant risk concerns and control deficiencies to senior risk colleagues and relevant stakeholders&nbsp;</li></ul>Qualifications:<ul><li>Experience in risk management, preferably within a second-line function in financial services, and understands critical risk management lifecycle activities</li><li>Knowledge of risk management frameworks, regulatory environments, and industry best practices</li><li>Proven ability to assess and challenge first-line risk practices independently</li><li>Excellent communication and relationship-building skills, with the ability to translate complex risk concepts into actionable insights</li><li>Ability to build productive partnerships and influence stakeholders across the organization</li><li>Strong understanding of operational and regulatory risks</li><li>Proficiency in risk management tools, data analysis, and reporting systems</li><li>Advanced analytical and problem-solving capabilities, with a focus on actionable insights</li><li>Detail-oriented and proactive, with strong prioritization skills in a dynamic environment</li><li>High ethical standards and a commitment to integrity and accountability</li><li>Knowledge of Corporate Functions at large banking institutions (e.g., Risk &amp; Compliance, Finance, Legal, etc.)</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Corporate Functions Operational Risk Management

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express relies on and is entrusted with information from customers, merchants, colleagues, and third parties. Protecting the confidentiality, integrity, and availability of this information is essential to maintaining trust. As a complex, data-driven enterprise, we are maturing our enterprise technology risk function to proactively address emerging risks.With the rapid adoption of Generative AI (GenAI) and advanced AI/ML technologies, the Company is expanding its ability to identify, assess, and govern AI-related risks across platforms, products, and lines of business.This role represents a critical First Line of Defense (1LOD) leadership investment to execute AI risk assurance frameworks, perform deep reviews of AI use cases, and embed risk-informed controls into business and technology operations. The Sr. Manager will partner closely with Technology, Information Security, Enterprise Platforms, and 2nd Line Risk Management, while actively engaging with senior leadership, risk committees, and governance councils.Responsibilities:<ul><li>Assurance Framework &amp; Execution</li><li>Lead the execution of the 1LOD AI Risk Assurance Framework, ensuring consistent assessment and monitoring of AI-related risks across the enterprise.</li><li>Design, execute, and continuously refine review processes for AI use cases, ensuring alignment with enterprise ORM/ERM taxonomy.</li><li>Provide structured risk assurance reporting into governance bodies, risk committees, and senior leadership forums.</li><li>AI Risk Assessments</li><li>Conduct deep reviews of AI/GenAI platforms, models, and use cases to evaluate risks spanning security, privacy, bias, resilience, regulatory, and ethical dimensions.</li><li>Lead structured risk assessment activities, ensuring documented findings and mitigation strategies are integrated into business decision-making.</li><li>Partner with model developers and business owners to ensure secure-by-design implementation of AI capabilities.</li><li>Control Design, Monitoring &amp; Testing</li><li>Embed 1LOD controls into AI processes, including prompt management, hallucination monitoring, bias detection, API security, and data protection.</li><li>Oversee AI control testing, monitoring, and metrics (KRIs, KPIs), reporting against enterprise risk appetite and tolerance thresholds.</li><li>Ensure incidents, exceptions, and remediation activities are managed within enterprise issue management systems.</li><li>Committee &amp; Governance Engagement</li><li>Serve as the primary 1LOD AI Risk representative across governance councils and forums, presenting risk posture, assurance results, and key insights.</li><li>Provide clear risk narratives and evidence to regulatory bodies, auditors, and executive-level committees.</li><li>Influence enterprise AI policy and standards by translating assurance insights into actionable recommendations.</li><li>Collaboration &amp; Influence</li><li>Partner with AI Enablement stakeholders (Enterprise Cloud Platforms, GenAI Architecture, Model Risk, Cyber Risk, Enterprise Data Protection) to ensure cohesive AI risk management practices.</li><li>Work closely with Third-Party Risk Management to validate AI provider adherence to enterprise requirements.</li><li>Drive awareness and education efforts across business and technology teams to strengthen AI risk culture.</li></ul>Minimum Qualifications:<ul><li>10+ years of experience in technology risk, information security, or enterprise risk management, with hands-on exposure to AI/ML platforms.</li><li>Proven experience executing 1LOD risk assurance frameworks and performing deep-dive risk assessments in complex technology environments.</li><li>Strong knowledge of risk and security frameworks (NIST CSF, ISO 27001, ISO 31000, COSO, FFIEC).</li><li>Familiarity with cloud-native architectures (AWS, Azure, GCP) and risks related to LLM/GenAI adoption.</li><li>Exceptional ability to articulate AI risk issues in business and regulatory terms for senior and executive stakeholders.</li><li>Demonstrated leadership and influence in cross-functional, high-stakes settings.</li></ul>Preferred Qualifications:<ul><li>Experience in financial services, healthcare, or other highly regulated industries.</li><li>Familiarity with GRC platforms (Archer, ServiceNow, MetricStream).</li><li>Professional certifications such as CISSP, CRISC, CISM, or CISA.</li><li>Advanced degree in Information Security, Risk Management, Data Science, or a related discipline.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Senior Manager-Tech Risk & Control (1LOD AI Risk)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American ExpressGlobal Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&amp;L) enterprises. As the corporate payments ecosystem rapidly evolves, we are committed to maintaining our leadership position. As such, the Corporate &amp; B2B Product Management (CBPM) organization was created to bring together all core corporate payment products under one cohesive product-line strategy. The team is focused on building best-in-class payment experience and capabilities to meet the evolving needs of our Global &amp; Large and Middle Market customers.AI is reshaping today’s commerce journeys and the experience our commercial customers want to have. The Agentic Innovation &amp; Partnerships team, within CBPM is responsible for leading the strategy and execution of our key initiatives, partnerships and products for agentic commerce.How will you make an impact in this role?As Director, Agentic Innovation, you will lead and support GCS through this agentic commercial and payments evolution. You will define the strategic vision and oversee development for AI and other emerging digital use cases that will benefit corporate customers. This role will lead a team of two, working across GCS and key partners to develop and implement our Agentic Innovation and AI product strategy. &nbsp;Responsibilities:<ul><li>Set strategic vision and direction for Agentic Innovation in Corporate, ensuring alignment with enterprise priorities to maximize business impact.&nbsp;</li><li>Define, and be accountable for executing, a strategic roadmap for the Agentic Product Suite, establishing and ensuring adherence to business product and technology policies and standards while collaborating with senior leadership and key stakeholders.&nbsp;</li><li>Evaluate and prioritize initiatives, making necessary trade-offs to optimize outcomes.&nbsp;</li><li>Serve as the Agentic executive champion for the Agentic AI Platform Suite, articulating its strategic value to senior stakeholders, influencing enterprise decision-making, and fostering a culture of AI innovation and accountability.&nbsp;</li><li>Collaborate with Product Development and technology to identify agentic use cases, gather business requirements, analyze market trends, and shape the overall Agentic Innovation Strategy.</li></ul>Minimum Qualifications:<ul><li>Exceptional interpersonal, communication and influencing skills with the ability to work with stakeholders across different functions, colleagues at all levels and external partners.</li><li>Experience leading high performing teams, proven track record as a thoughtful and development-focused people leader.&nbsp;</li><li>Creative problem-solving skills and comfort operating with imperfect information.&nbsp;</li><li>Strategic thinker with a savviness for new tech, connecting the dots, and thinking three steps ahead.&nbsp;</li><li>Must have strong interest in AI and familiarity with key players and commercial-facing products.</li><li>Thrives in fast-paced, innovation-focused environment with strong sense of ownership and accountability.</li></ul>Preferred Qualifications: &nbsp;<ul><li>Bachelors Degree&nbsp;</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Director, Agentic Innovation

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The&nbsp;Global Advertising and Brand Management (GABM)&nbsp;team is responsible for creating marketplace demand and driving commerce for American Express products and services through differentiated and innovative branding, marketing, and experiences. We have an ambitious goal: to be the most admired brand in the Fortune 500 and we aim to deliver on that by doing work that is both creative and effective.The&nbsp;OnBrand Creative Agency&nbsp;sits within GABM. We aspire to be the creative partner-of-choice to build seamless customer experiences for our Business Units, essential for driving results and unlocking value through deeper knowledge of our business powered by industry-defining creative excellence”. We are focused on developing forward thinking ideas and work across channels, end-to-end experiences in digital and beyond. We are seeking a Creative Director, Art Director.As a CD Art director, your work will be held to the highest standards. You're an important member of a high-performance team and we're counting on your best effort on every assignment, every day building a culture of delivering transformative work. The Creative Director, Art Director will report to the Group Creative Director, Art Director.Day to day responsibilities include, but are not limited to:<ul><li>Provide leadership/motivation and convey the vision and values of the agency</li><li>Mentor creative team members, providing clear direction and constructive feedback</li><li>CDs on this team must have strong conceptual skills and a highly developed ability to bring those concepts to life through ideas that can be executed across a wide variety of continuously evolving communications channels.</li><li>The work must always be executed to the highest of standards and craft.</li><li>CDs should have the ability to comprehend sophisticated strategic briefs and develop work that's on strategy and is consistent with the brand character.</li><li>Must be able to execute across a wide array of channels including online video, websites, banners, social platforms, and print.</li><li>CDs should possess strong communications skills and be able to present work intelligently and concisely in internal reviews and in client meetings.</li><li>Must be pro-active in bringing ideas that will help solve challenges and grow business.</li><li>Develop holistic and robust memorable/famous creative campaigns from start to finish</li><li>Actively identifies new opportunities and future trends</li><li>Find creative opportunities where possible even if they haven't been assigned</li></ul>Minimum Qualifications:<ul><li>10+ years of art direction experience within a creative environment</li><li>Ability to concept new campaigns and ideas across a variety of mediums</li><li>Ability to translate marketing insights and strategies into compelling, digital-first advertising campaigns</li><li>Blend of conceptual creative thinking with high-quality content delivery</li><li>Captivating presentation skills to engage and influence stakeholders</li><li>Excellent organizational and communication skills</li><li>“Maker” mentality — curious, experimental, open to new methods</li><li>Strong conceptual skills</li><li>Experience managing/supervising creative talent</li></ul>Preferred Skills:<ul><li>Industry awarded work</li><li>Passion for social media platforms, trends, technology, and best practices</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Creative Director, Art Director

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The B2B Payment Solutions Product Development team within Global Commercial Service and Enterprise Solutions team manages and develops solutions and digital products for multiple growth segments of American Express. Specifically, we lead the B2B payment solutions that drive over $40B in volume across multiple customer segments and markets.We are seeking a Director to lead a team of digital product managers to drive product and platform enhancements aimed at delivery a best-in-class B2B payment experience.Responsibilities:<ul><li>End-to-end ownership of product development from digital experience strategy to roadmap delivery and execution</li><li>Set product level goals and eﬀectively collaborate across the organization to bring new experiences to market</li><li>Partner with Technology team to design and deliver digital solutions that meet business needs</li></ul>Minimum Qualifications:<ul><li>7+ years of proven product development experience and deep expertise in design and development for B2B use cases</li><li>Comfortable with ambiguity and ability to translate unstructured information to a structured, actionable plan</li><li>Proven ability to both focus on high level strategy and delve in the weeds on detailed operations</li><li>Experience leading teams in a matrixed organization and comfortable managing senior level partners</li><li>Strong relationship building skills and a collaborative attitude, building bridges, and eliminating silos</li><li>Excellent interpersonal, strong written, and verbal communication skills</li><li>Demonstrated ability to influence many business partners to drive business value without direct authority</li><li>Positive, flexible and proactive</li></ul>Preferred Qualifications:<ul><li>History of people leadership, leading teams directly, effectively managing, engaging and developing talent</li><li>Strong relationship management skills across a diverse network, including collaborating with and influencing partners both in-person and virtually</li><li>Demonstrates a growth mindset that embraces change and is adaptable to a dynamic, fast-paced environment</li><li>Bachelor's degree</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Director - Digital Product Management (B2B Payment)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American ExpressWe are building an energetic, high-performance team with a nimble and creative mindset to drive our technology and products. American Express (AXP) is a powerful brand, a great place to work and has unparalleled scale. Join us for an exciting opportunity in the Marketing Technology within American Express Technologies. This team working on creating products for enhancing marketing targeting and eligibility capabilities that drive American Express marketing campaigns.&nbsp; Being part of the team, you will get numerous opportunities to gain hands-on experience with emerging technologies while continuing to build your expertise in technical documentation and executive communication.Job Responsibilities: <ul><li>Develop, maintain and update technology build and implementation strategy and sequence.</li></ul><ul><li>Synthesize platform dependencies and modernization roadmaps into clear de-risked implementation plans&nbsp;&nbsp;</li></ul><ul><li>Develop, maintain, and update comprehensive technical documentation, including process manuals, system overviews, and operational guides.</li></ul><ul><li>Translate complex technical concepts into clear, concise, and accessible content tailored for diverse audiences.</li></ul><ul><li>Design and deliver high-quality presentations that effectively communicate technical and business insights to executive stakeholders.</li></ul><ul><li>Synthesize information into clear, strategic narratives that support decision-making at the leadership level.</li></ul><ul><li>Demonstrate intellectual curiosity by actively seeking opportunities to learn new technologies, processes, and industry best practices.</li></ul><ul><li>Proactively apply new knowledge to enhance documentation quality and communication effectiveness.</li></ul><ul><li>Critically assess existing documentation practices, processes, and presentation methods, and recommend improvements that increase efficiency, clarity, and impact.</li></ul><ul><li>Partner with cross-functional teams, including engineering, product, and business units, to gather requirements and ensure documentation accuracy.</li></ul><ul><li>Serve as a trusted liaison between technical subject matter experts and executive leadership.</li></ul><ul><li>Establish and uphold standards for documentation and presentation consistency across projects, ensuring deliverables are accurate, professional, and aligned with organizational goals.</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree in Computer Science or a related field, or equivalent practical experience.</li></ul><ul><li>3+ years of experience in technical writing, documentation, or communications within a corporate or technology-focused environment.</li></ul><ul><li>Self-starter with curiosity and the confidence to question existing approaches.</li></ul><ul><li>Proven ability to create executive-level presentations that convey complex information in a clear and impactful manner.</li></ul><ul><li>Strong analytical and problem-solving skills, with the ability to challenge existing practices and recommend innovative solutions.</li></ul><ul><li>Excellent written and verbal communication skills, with attention to detail and consistency.</li></ul><ul><li>Demonstrated ability to collaborate effectively with cross-functional teams and interact confidently with executive stakeholders.</li></ul><ul><li>Proficiency with documentation tools, presentation software (e.g., Confluence, PowerPoint, Google Slides), and content management systems.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Associate -Program Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Global Advertising and Brand Management (GABM) organization has a mission to create marketplace demand and drive commerce for American Express through differentiated and innovative products, partnerships, marketing, and customer experiences.OnBrand – American Express’ In-House Creative agency – is on journey of exciting expansion. Our ambition is to “Become creative partner-of-choice to build seamless customer experiences for our Business Units, essential for driving results and unlocking value through deeper knowledge of our business powered by industry-defining creative excellence”. We are focused on developing forward thinking ideas and work across channels, end-to-end experiences in digital and beyond.The Senior Digital Project Manager, OnBrand will report to a Director of Project Management, and directly manage creative planning, execution, and oversee the production for high-complexity creative marketing projects, as well as oversee junior Project Managers in leading execution of medium to low complexity projects. They will work collaboratively with OnBrand creatives, card design producers, and account managers as well as Amex marketing partners, brand and business unit stakeholders, and at times external Integrated Agency Teams to deliver best-in-class creative deliverables.To be successful in this role, the candidate must be solution-oriented and flexible. They must have experience creating, monitoring, and maintaining action plans for high-visibility initiatives requiring rigorous timelines with parallel workstreams, and always seek to identify opportunities for improvement. The candidate must have experience working with creative, production (content, print, digital), and account team leads and guide all participants to achieve the highest possible standards.Day to day responsibilities include, but are not limited to:<ul><li>Directly manage a portfolio of work, responsible for project intake and planning, resource management, creative planning, execution, and production for high-complexity digital and print projects and oversee Project Managers in executing medium and low complexity projects. Connecting dots for the portfolio team across many workstreams to ensure team can focus on what is priority at the moment.</li><li>Work closely with project and production team leads to proactively drive end-to-end project delivery (e.g., timeline management, risk assessment, and hard cost budget management) for a given set of projects.</li><li>Ensure projects are delivered on time, on budget and at the highest quality level.</li><li>Proactively assess any risks and escalate any issues if needed.</li><li>Manage handover of projects between the studio and OnBrand teams, setting up project planning discussions, discovery facilitation, creative kick offs, creative, internal and marketer reviews and driving status meetings</li><li>Partner with Account Leads, Creative Strategists, and Card Production to ensure client requests are feasible, in-scope, and in-budget.</li><li>Leverage agency systems and tools (e.g., Workfront) for overall work-planning, team communication, and project management.</li><li>Manage, mentor, and lead junior project management team, prioritizing mentorship and coaching through feedback.</li><li>Proactively support colleagues and collaborate with them to help achieve targets. Create a positive team environment through co-operation.</li></ul>Minimum Qualifications:<ul><li>7+ years of experience as a Creative Project Manager within a leading creative agency or in-house brand.</li><li>Strong knowledge of creative production across multiple formats (landing pages, emails, banners and social, live video production, print, out-of-home advertising, branding).</li><li>Excellent organizational, communication, and interpersonal skills.</li><li>Proven ability to follow through, keeping projects on track and delivered on time.</li><li>Solid understanding of project management methodologies.</li><li>Adaptability to quickly learn new skills and adjust to workflow changes.</li><li>Proficiency with data management systems and tools (CMS, Excel, Google Suite, Microsoft Office, Smartsheet, etc.).</li><li>Experience working with project management tools (e.g., Workfront).</li></ul>Preferred Qualifications:<ul><li>Experience managing global or large-scale creative campaigns with cross-functional teams.</li><li>Direct reports and people management experience, including mentoring, coaching, and developing high-performing PM teams.</li><li>Proven track record of driving process improvements and implementing best practices within creative operations.</li><li>Strong stakeholder collaboration and vendor management experience.</li><li>Familiarity with agile project management methodologies in creative or marketing environments.</li><li>Experience with program management and resource allocation to maximize efficiency at both the program and project level.</li><li>Previous experience in highly regulated industries (e.g., financial services, healthcare, technology).</li></ul>Salary Range: $80,000.00 to $155,00.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Digital Project Manager, Onbrand

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Enterprise Portfolio and Program Management team (EPPM) is responsible for leading multi-year strategic programs that cut across multiple product teams as well as accelerating strategic alignment and planning across Enterprise Centers of Excellence (COEs) and Technology, to elevate transparency and drive business and customer outcomes.As Director, Digital Portfolio Management, you will be responsible for managing enterprise prioritization and product planning with a focus on delivering capabilities to market for a breadth of domains across Amex’s digital channels. You will work with line of business stakeholders across the enterprise and product and engineering leaders to identify and prioritize strategic opportunities, refine initiative scope, assess feasibility, and develop a strategy to forecast and coordinate product development efforts through launch across customer journeys.You will manage cross-functional stakeholder relationships and work to increase readiness, transparency, and predictability in capacity and delivery.You will define strategic outcomes with BU decision makers and partner effectively across product, platform, and engineering teams to apply lean systems thinking to strategy, investment funding, capacity and agile operations and manage the enterprise roadmap.The ideal candidate for this role will be a skillful communicator who enjoys a fast-paced environment, puts the customer experience first, operates cross-functionally (both with business and technology partners), has a strong aptitude for process innovation, and influences key stakeholders into action – all while maintaining a positive attitude and sense of humor in the face of challenges.This role reports to Vice President, Enterprise Portfolio Management.Key Responsibilities:<ul><li>Drive portfolio management activities for non-issuing LOBs&nbsp;</li><li>Create and deliver executive-level communications regarding ongoing priorities, status, and key decisions requiring alignment</li><li>Lead with a customer first perspective to consult with business partners to understand their strategic objectives, refine scope, shape into customer deliverables, and assess next steps for implementation</li><li>Partner with delivery teams to design and maintain robust portfolio-level roadmaps through proper sequencing, coordination, and resolution of blockers and dependencies to ensure timely launch</li><li>Manage an iterative strategic planning process, including providing clear and accurate status of initiatives, leading intake and assessment of new demand, and facilitating leadership decision-making</li><li>Drive an improvement in business outcomes and key results by facilitating prioritization and accelerating delivery across the portfolio</li><li>Collaborate across LOBs, Product, and Technology to stand-up best in class operating models that improve the investment planning process and optimize the flow of delivery across the complex digital ecosystem</li><li>Demonstrate a willingness to continually learn and implement design, product, and technologies solutions within a dynamic and highly matrixed environment</li></ul>Minimum Qualifications<ul><li>Minimum of 8+ years of professional experience working across product development and engineering teams</li><li>Leads with an enterprise and customer first mindset with a track record of influencing others to embrace change</li><li>Demonstrated ability to self-start, carve opportunities out of white space, define a strategic vision, and drive results with a high degree of independence</li><li>Highly skilled in Agile product development methodologies, program and project management, with a mastery of enterprise collaboration tools (Clarity, Target Process, JIRA, Confluence, Rally)</li><li>Excellent collaboration skills with proven success in driving cross-functional relationships at the enterprise level</li><li>Superb presentation building skills with ability to “tell a story” in a clear and concise way to all audiences, including executive leaders</li><li>History of high performance with demonstrated adaptability to excel in a fast-paced team, adjust to shifting priorities, and manage others through change</li><li>Proven ability to lead and motivate high performing teams, juggle multiple workstreams in a rapidly changing environment, and create a culture of belonging, collaboration, excellence, and fun</li><li>Ability to maintain a positive attitude and sense of humor in the face of challenges</li><li>Willingness to travel as required (15%)</li></ul>Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director, Digital Portfolio Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services and Digital Technology (USCDT) Team brings together &nbsp; foundational strategic technology capabilities in digital experience engineering, &nbsp; &nbsp; &nbsp; &nbsp; AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance and data management. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.Enterprise Communications Platform provides uni and bi-directional cross-channel communications and brings an Enterprise and Customer First approach. It encapsulates domain agnostic generic technology functions into Enterprise Shared Services to promote re-usability and consistency across communication journeys.&nbsp;&nbsp;Our platform primarily focuses on fulfillment and delivery of servicing related Customer Communications irrespective of communication channels like Email, Letters, Push Notification, SMS, WhatsApp, Secure Message Center, etc.How will you make an impact in this role?<ul><li>Perform technical aspects of software development for assigned applications including design, developing prototypes, and coding assignments.</li><li>Function as a smart developer on an agile team by contributing to software builds through consistent development practices (tools, common components, and documentation).</li><li>Build robust software.</li><li>Responsible for deployment, support, and monitoring of software across test, integration, and production environments.</li><li>Automate deployments in test or production environments.&nbsp;</li></ul>Leadership<ul><li>Takes accountability for the success of the team achieving their goals.</li><li>Influence team members by challenging status quo, demonstrating risk taking, and implementing innovative ideas.</li><li>Be a productivity multiplier for your team by analyzing your workflow and contributing to enable the team to be more effective, productive, and demonstrating faster and stronger results.</li><li>Mentor and guide team members to success within the team.&nbsp;</li></ul>Required Qualifications:<ul><li>Bachelor’s Degree in computer science, computer science engineering, or related experience required or advanced degree preferred.</li><li>Experience with design and coding in Java and across one or more platforms and additional languages as appropriate.</li><li>Experience and thorough understanding of XML, JSON, web services technologies, and data structure fundamentals, with experience in multi-threaded programming.</li><li>Hands-on expertise with application design, software development and automated testing</li><li>Experience with distributed (multi-tiered) systems, algorithms, and relational databases.</li><li>Confirmed experience with object-oriented design and coding with variety of languages.</li><li>Experience with Continuous integration/deployment (Git, GitHub actions, Jenkins, Maven, Mockito, JMeter).</li><li>Ability to effectively communicate technical concepts to both technical and non-technical audiences.</li><li>Should have excellent problem-solving and analytical skills.</li><li>UI experience using React, Node a plus.</li><li>Backend experience including NoSQL, and relational databases such as Oracle, PostgreSQL a plus.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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