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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Merchant and Network Services (GMNS) is the merchant network of American Express that acquires and maintains relationships with millions of merchants around the world who welcome American Express-branded Cards. The Merchant Acquisition and Supplier Enablement (MASE) team within GMNS is a nationwide organization comprised of over 160 professionals dedicated to signing and enabling U.S. merchants for AXP Card acceptance.&nbsp;&nbsp;The Director of Business Development (District Sales) will be a part of the Eastern Region of Merchant Acquisition and will be responsible for the development and execution of a winning sales strategy to sell merchant card acceptance to high value merchant prospects.&nbsp; This position will lead a district sales team of 5 virtual colleagues (Managers of Business Development) within a 7-state territory focusing on prospects that have an annual sales revenue up to $1B.&nbsp; This sales team generates top line growth while maintaining bottom line profitability and high margins for the Merchant Services – U.S. business. The Director of Business Development will be responsible for establishing an acquisition strategy, designing clear execution plans, developing, utilizing tools to manage the sales process, ensuring quantifiable metrics are in place and collaborating with other internal business partners to accelerate and drive the business.&nbsp; They must understand the diversity of needs within the territories in order to highlight the appropriate products and value propositions to drive profitable charge volume. In addition, leadership skills in developing and growing the team’s colleagues is a premium skillset required for this position.&nbsp; As coaches, we are leading our sales team through a transformation to a B2B-focused sales organization, operating in an increasingly competitive environment in an ever-rapid changing payment industry landscape.&nbsp;&nbsp;&nbsp;Key responsibilities include:&nbsp;&nbsp;&nbsp;<ul><li>Effectively managing and motivating the team’s performance and sales success&nbsp;&nbsp;&nbsp;&nbsp;</li></ul><ul><li>Ensuring proper business process, conduct and compliance controls and adherence&nbsp;&nbsp;&nbsp;</li></ul><ul><li>Providing regular and effective coaching to develop each team member’s sales effectiveness&nbsp;&nbsp;&nbsp;</li></ul><ul><li>Ensuring the team builds and manages profitable pipelines&nbsp;&nbsp;&nbsp;</li></ul><ul><li>Gathering and sharing best practices, sales strategies, as well as marketplace &amp; competitive intelligence&nbsp;&nbsp;&nbsp;&nbsp;</li></ul><ul><li>Serving as an escalation point for team members to overcome both internal and external challenges&nbsp;&nbsp;&nbsp;</li></ul><ul><li>Managing sales tracking reporting, expense processing, operating &amp; marketing budgets for the team&nbsp;&nbsp;&nbsp;</li></ul>Qualifications:<ul><li>Demonstrated sales leadership and ability to successfully lead people, drive performance and manage dynamic change&nbsp;&nbsp;</li></ul><ul><li>Keen focus on colleague development and building a thriving culture while leading the region to meet the business objectives of American Express&nbsp;</li></ul><ul><li>Experience in building, engaging and motivating a geographically dispersed team and driving team results effectively&nbsp;&nbsp;</li></ul><ul><li>Ability to build strong Blue Box linkages at all organizational levels and across multiple functions&nbsp;&nbsp;</li></ul><ul><li>Proven strategic thinking&nbsp;&nbsp;</li></ul><ul><li>Extensive negotiation experience&nbsp;&nbsp;</li></ul><ul><li>Strong financial/analytical skills&nbsp;&nbsp;</li></ul><ul><li>Problem solving and decision-making ability&nbsp;&nbsp;</li></ul><ul><li>Excellent oral and written communication skills&nbsp;&nbsp;</li></ul><ul><li>3-5 years people-leadership experience preferred&nbsp;</li><li>Candidate must reside within the geographical region of territory</li></ul>Applicant must have a valid driver's license. A motor vehicle records check will be conducted for all successful candidates at the time of offer. Disclosure of all moving violations within the last 3 years (Including, but not limited to: speeding tickets, refusal to submit to blood alcohol content, reckless driving, leaving scene of accident, and driver’s license suspension for moving violations) is required during the application process.&nbsp;Salary Range: $107,250.00 to $196,750.00 annually + sales incentive + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

American Express

Director-Sales (People Leader)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp; How will you make an impact in this role?The newly formed Enterprise Technology Services (ETS) Risk &amp; Control Lead, Enterprise &amp; Digital Platforms and Risk Reduction team, are dedicated to driving effective Operational Risk strategies as the Enterprise undergoes the transformation to strengthen our Risk Management programs, pillars and enablement functions.  With the growing importance of Issues, Events &amp; Remediation management and based on the complexity of the Enterprise Platforms team, these roles will support either the Global Loyalty &amp; Benefits or the Global Accounts Receivable and Payment &amp; Banking teams and will be accountable for running the end-to-end inventory of Issues, Events &amp; Remediation. &nbsp;Specifically, the role requires ensuring that all inventory is being delivered to time, meeting milestones and effective controls are implemented and that all stakeholder communication is effective, ensuring all business units and technology partners engaged are aware of the status and upcoming activities. The Manager, Issues, Events &amp; Remediation will:&nbsp;<ul><li>Own Issues &amp; Events inventory and ensure all milestones are met.</li><li>Oversee the End-to-End (E2E) issue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices&nbsp;</li><li>Scope, prioritize, and support remediation of issues by influencing BU, who own and execute Issues and Operational Risk Event (ORE) remediation&nbsp;</li><li>Oversee the remediation process, including tracking progress, validate resolution efficacy, and communicate status updates to stakeholders to embed accountability along the process, collaborating with other Operational Risk Management (ORM) teams as necessary&nbsp;</li><li>Mitigate the risk of missing timelines and put in processes to ensure escalations are completed ahead of time.</li><li>Ensure all inventory is tracked and completed to the process standards, ensuring sign off is achieved from compliance, and all necessary steps are captured.</li><li>Document and maintain records of issues/OREs and remediations to ensure transparency and accountability in the issue management process&nbsp;and elevate the quality of control enhancements by advising causal or owning teams of how to enhance their controls.</li><li>Perform sample testing of issues to ensure resolution is complete and effective and drive improved inventory quality&nbsp;&nbsp;</li><li>Conduct thematic analysis to identify trends in issues and events to identify potential systemic risks or control weaknesses within BU processes.&nbsp;</li><li>Provide executive reporting for stakeholders and ensure all issues have clear plans in place that will be met as well as prepare and present detailed reports on issue status, trends, and outcomes to senior management and governance committees&nbsp;</li><li>Build and maintain strong, trusted relationships with senior leaders and key stakeholders, effectively communicating, managing expectations and ensuring alignment on goals, timelines and outcomes.</li><li>Champion organizational change, ensuring teams are aligned, informed and supported.</li><li>Lead, inspire and align cross-functional teams, fostering a culture of accountability, collaboration and continuous improvement and development.</li></ul><ul><li>Be a strategic thinker with ability to investigate root-cause, problem solve and implement effective solutions to address repeated issue types.</li><li>Engage with key stakeholders, including business unit leaders, compliance officers, and regulatory bodies, to facilitate effective issue management and resolution&nbsp;</li></ul><ul><li>Be a key leader for sharing insights, better practices, themes, etc. across the enterprise&nbsp;</li></ul>Required Qualifications<ul><li>3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities&nbsp;&nbsp;</li><li>Strong project management, communication, and interpersonal skills&nbsp;&nbsp;</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards&nbsp;&nbsp;</li><li>Robust analytical and problem-solving skills, with an ability to analyze data,&nbsp;identify&nbsp;trends, and evaluate risk scenarios effectively.</li><li>Exceptional stakeholder management skills, especially with senior leadership.</li><li>Strong business acumen with the ability to quickly understand and synthesize business needs.</li></ul>Preferred&nbsp;Qualifications<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are&nbsp;advantageous&nbsp;&nbsp;</li><li>Experience in at least one of the following:&nbsp;&nbsp;&nbsp;</li><li>Scoping, prioritizing, and support remediation of operational issues&nbsp;</li><li>Investigating and conducting root cause analysis to address repeated operational risk issue types&nbsp;</li><li>Performing quality assurance on documentation of operational risk issues and events&nbsp;</li><li>Overseeing&nbsp;BU&nbsp;remediation process for operational risk issues and events&nbsp;</li><li>Reviewing documentation and&nbsp;maintaining&nbsp;records of operational risk issues and events to ensure transparency and accountability&nbsp;</li><li>Supporting and overseeing the&nbsp;BU&nbsp;E2E issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices&nbsp;&nbsp;</li></ul><ul><li>Experience in financial services industry&nbsp;</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Manager, Issues, Events & Remediation Enterprise Platforms

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The American Express Corporate Affairs &amp; Communications (CA&amp;C) team is a strategic function that works to enhance and protect the American Express brand through public relations, social media and content development, colleague communications, and corporate social responsibility initiatives.We are seeking a strategic and experienced Crisis Communications leader to join our team. The individual will be responsible for developing and executing crisis communication strategies, playbooks, and messaging in support of the incident-management process for technology system outages, plus data security incidents. In addition, the individual will develop and execute an internal communications program to raise awareness of cybersecurity best practices, and lead communications planning and execution to support the global rollout of new or refreshed security tools and processes. The ideal candidate will have a strong background in internal communications, media relations, incident management, and crisis response, with a proven ability to manage high-pressure, quickly evolving situations and deliver effective communication solutions.How will you make an impact in this role?<ul><li>Collaborate closely with internal clients and partners to understand key stakeholders and potential technology-related crisis scenarios that may impact reputation.</li><li>Identify potential crisis scenarios and develop proactive crisis communication plans, protocols, and messaging to support enterprise incident management.</li><li>Provide strategic counsel to leaders and global media relations leads during crises, working as part of a cross-functional rapid-response team.</li><li>Serve as crisis-communications lead to draft statements, talking points, and Q&amp;As; coordinate necessary approvals; and interface with media relations and internal communications leads across the globe to understand and address their communication needs.</li><li>Monitor traditional and social media channels, as well as technology industry monitoring sites for emerging issues and crisis indicators, providing timely updates to clients, as appropriate.</li><li>Coordinate with legal counsel and other internal partners to ensure consistent messaging and alignment of communication efforts.</li><li>Conduct post-incident evaluations and debriefs to assess communication effectiveness, identify lessons learned, and recommend future improvements to help strengthen the company’s crisis-preparedness programs.</li><li>Develop and deliver crisis-communication playbooks and coaching to prepare key stakeholders for effective crisis response and media engagement.</li><li>Stay informed about industry trends, best practices, and regulatory requirements related to crisis communications and reputation management.</li><li>Develop and execute communication strategies to support internal security awareness campaign, as well as new or refreshed security tools or policy changes.&nbsp;</li></ul>Minimum Qualifications:<ul><li>7-10 years of experience in crisis communications supporting incident management and response technology system outages, plus data security and cybersecurity incidents; as well as experience in communicating the internal roll out of security-led initiatives, programs, and tools</li><li>Self-starter with the ability to work in a fast-paced environment while meeting goals and deliverables</li><li>Exceptional writing skills, including interpretation of technical information into language that is easily understandable by audiences with varying levels of technical knowledge</li><li>Proficient in Microsoft Word, PowerPoint, Excel, including the use of graphics for visual appealing PowerPoint presentations</li><li>Ability to provide after-hours and on-call support, when required</li></ul>Preferred Qualifications:<ul><li>Degree in Communications or related field preferred</li><li>Knowledge of related industry regulations, frameworks and standards preferred.&nbsp;</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Director - Corporate Affairs & Communications (Crisis Communications)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express is embarking on an exciting transformation driven by an energetic new team of high performers. This group is nimble and creative with the power to shape our technology and product roadmap. If you have the talent and desire to deliver innovative payment products and services at a rapid pace, serving our customers seamlessly across physical, digital, mobile, and social media, join our transformation team! You will be part of a fast-paced, entrepreneurial team responsible for delivering world-class cardmember experiences.&nbsp;We are looking for an innovative, experienced, and talented engineering manager who will work closely with business unit and development team to develop new system capabilities as defined within the technical/ functional specifications.Key Responsibilities:Responsible for designing Data Engineering solutions on bigdata ecosystem, developing custom applications, and modifying existing applications to meet distinct and changing business requirements. Hands on coding, debugging, and documentation, as well as working closely with SRE team. Provide post implementation and ongoing support. &nbsp; Develop and design software applications, translating user needs into system architecture. Assess and validate application performance and integration of component systems and provide process flow diagrams. Test the engineering resilience of software and automation tools. &nbsp; You will be challenged with identifying innovative ideas and proof of concept to deliver against the existing and future needs of our customers. Software Engineers who join our Loyalty Technology team will be assigned to one of several exciting teams that are developing a new, nimble, and modern loyalty platform which will support the key element of connecting with our customers where they are and how they choose to interact with American Express. &nbsp; Be part of an enthusiastic, high performing technology team developing solutions to drive engagement and loyalty within our existing cardmember base and attract new customers to the Amex brand. &nbsp; The position will also play a critical role partnering with other development teams, testing and quality, and production support, to meet implementation dates and allow smooth transition throughout the development life cycle. &nbsp;&nbsp;The successful candidate will be focused on building and executing against a strategy and roadmap focused on moving from monolithic, tightly coupled, batch-based legacy platforms to a loosely coupled, event-driven, microservices-based architecture to meet our long-term business goals.&nbsp;Minimum Qualifications:<ul><li>Masters in computer applications or equivalent OR bachelor’s degree in engineering or computer science or equivalent.&nbsp;&nbsp;</li><li>Deep understanding of Hadoop and Spark Architecture and its working principle.&nbsp;&nbsp;</li><li>Deep understanding of Data warehousing concepts.&nbsp;&nbsp;</li><li>Ability to design and develop optimized Data pipelines for batch and real time data processing. &nbsp;</li><li>Experience in data analytics and cleansing</li><li>5+ years of software development experience.&nbsp;&nbsp;</li><li>5+ years’ experience on Python or Java Hands-on experience on writing and understanding complex SQL (Hive/PySpark- data frames), optimizing joins while processing huge amount of data.&nbsp;</li><li>3+ years of hands-on experience of working with Map-Reduce, Hive, Spark (core, SQL and PySpark).&nbsp;</li><li>Hands on Experience on Google Cloud Platform (BigQuery, DataProc, Cloud Composer) &nbsp;</li><li>Hands on Experience in Airflow</li><li>3+ years of experience in UNIX shell scripting &nbsp;</li><li>Should have experience in analysis, design, development, testing, and implementation of system applications.&nbsp;</li><li>Ability to effectively communicate with internal and external business partners.&nbsp;&nbsp;</li></ul>Additional Good to have requirements:<ul><li>Understanding of Distributed eco system.&nbsp;</li><li>Experience in machine learning models, RAG, and NLP</li><li>Experience in designing and building solutions using Kafka streams or queues. &nbsp;</li><li>Experience with NoSQL i.e., HBase, Cassandra, Couchbase or MongoDB&nbsp;</li><li>Experience with Data Visualization tools like PowerBI, Tableau, SiSense, Looker &nbsp;</li><li>Ability to learn and apply new programming concepts. &nbsp;</li><li>Knowledge of Financial reporting ecosystem will be a plus.&nbsp;</li><li>Experience in leading teams of engineers and scrum teams</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions

Data Engineer III-GL&B

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Strategic Sourcing and Business Enablement (SS&amp;BE) is responsible for helping American Express maximize its purchasing power with third parties, of which over $1B is for the Customer Servicing &amp; Operations category. The Category Manager role is expected to develop and grow relationships with business partners to understand objectives, key priorities, and opportunities. This is a global role supporting all American Express customer segments across multiple sub-categories, and will partner with customers to develop strategic, forward-thinking plans with multi-year value generating initiatives to enable business success.Responsibilities, at a High Level, Include:<ul><li>Manage a portfolio within a $1B annual Servicing &amp; Operations category spend, inclusive of Global Servicing (e.g., Call Centre Servicing), Card Issuance &amp; Delivery, Remittance Services and Credit and Collections Agencies.</li><li>Develop global management strategies to meet business and enterprise objectives, understand spend profiles, leverage internal and external benchmarking, and prepare business cases and presentations for business leaders.</li><li>Partner with business leaders and Source to Contract team to develop sourcing strategies and plans, negotiate key deals and contracts and complete supplier assessments and selections through RFx activities.</li><li>Initiate and drive strategic activities across the global category that can have a significant impact on revenue and profitability.</li><li>Develop and grow strong relationships with business partners to understand key business strategies, annual goals/objectives, and identify issues, economic challenges, and potential opportunities (e.g., influencing requirements, advice on business how to capture the most value from supplier relations); with a customer first mindset and strategy.</li><li>Lead through strategic thinking, financial analytics, external marketplace focus and partnering closely with business units to influence and help drive key, strategic business decisions.</li><li>Develop strategic, forward thinking global category plans with multi-year value generating sourcing initiatives to enable business success.</li><li>Bring external insights, innovative ideas, and an enterprise view on market trends, competitive landscape value generation and strategic sourcing opportunities.</li><li>Development of category and sourcing strategies leveraging best practices around supplier and services based on both internal conditions and plans as well as industry trends. This includes but is not limited to price, scope, performance, and optimal sourcing approach.</li><li>Build strong partnership with select strategic suppliers and manage them effectively.</li><li>Develop a category review cycle to refresh strategy and ensure alignment with business partners on a regular basis.</li><li>Analyze spend across businesses to leverage enterprise purchasing power, where applicable.</li><li>Function as a point of contact for business partners.</li><li>Ability to travel 10%.</li></ul>Minimum Qualifications:&nbsp;<ul><li>5+ years of extensive, broad-based strategic sourcing and/ or category management experience.</li><li>Strong critical thinking and planning skills, balanced with proven track record of delivering tangible results in complex, global and matrix work environment.</li><li>Excellent relationship management and communication skills with ability to collaborate and influence across levels with internal and external partners (including senior executives) globally. Proven ability to engage and maintain senior partner relationships.</li><li>Proven track record of data analysis to develop insights and recommendations, solve business challenges, improve customer experience and bottom-line results.</li><li>Strong leadership skills and commitment to collaborating and partnering with customers, colleagues and key collaborators to deliver high-quality output with limited resources.</li><li>Positive attitude, ability to work in a fluid, fast paced, and at times unstructured environment and maintain flexibility to meet the changing needs of the customers, business units and the organization.</li><li>Bachelor Degree Required.</li></ul>Preferred Qualifications:<ul><li>Experience in Procurement, Servicing and Operations or related field a plus.</li><li>Financial acumen experience with standard accounting treatment.</li><li>Project management skills: to manage sourcing events, contract renewals, system/ process changes.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a> Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Manager-Purchasing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Seeking an Associate – Technology Risk &amp; Control within our Global Infrastructure - Distributed Infrastructure &amp; Data Services organization. You will focus on Compliance, Risk and Audit priorities assisting with activities designed to support internal audit and regulatory requests, control testing, standard and procedure documentation, issue reporting and risk mitigation priorities.This role works closely with technology infrastructure partners, risk oversight partners and other stakeholder groups to ensure alignment, understanding and communications on IT controls, compliance and information security risk management. Works individually and with teams on both structured and unstructured assignments.Responsibilities:<ul><li>Conducts assessments to identify potential risk within the organization's technology environments, ensuring that all critical areas are evaluated for security weaknesses.</li><li>Monitors technology environments to detect and respond to emerging threats in real-time, minimizing any potential security incidents</li><li>Maintains a balanced approach towards risk management practices, ensuring alignment with the organization's risk appetite and adhering to compliance requirements and industry best practices</li><li>Develops and maintains comprehensive risk management documentation by standardizing, documenting, and consistently applying all risk management activities across the organization, under the guidance of peers and leaders</li><li>Prepares reports and documentation to support risk management activities and compliance efforts, for internal stakeholders and leaders</li><li>Conducts risk assessments to determine the residual risk within the organization's technology environments, ensuring all areas are evaluated for non-compliance</li><li>Supports the identification and evaluation of controls and adherence to controls</li><li>Collaborates and co-creates effectively with teams in infrastructure to align technology initiatives with business objectives</li></ul>Qualifications:<ul><li>Work experience in information risk, technology, compliance, audit or similar functions in a large technology organization</li><li>Having a Compliance Mindset and understanding a Culture of Compliance</li><li>Experience gathering/synthesizing requirements and performing data analysis</li><li>Ability to translate complex information into easily understandable terms</li><li>Aptitude to forge strong working relationships with internal and external partners</li><li>Prior experience supporting internal, external audit and regulatory requests a plus</li><li>Ability to work independently and collaboratively as a member of a team</li><li>Bachelor’s degree in Computer Science, Information Systems, Cybersecurity or other related fields preferred</li><li>Certifications are a plus but not required</li></ul>Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Associate-Technology Risk & Control

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and&nbsp;an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.At American Express we help small businesses grow their business and meet their customer’s payment needs. We are focused on dramatically expanding the number of places that card members can use their card through innovative partnerships with leading payments companies like Fiserv, Elavon, Global Payments, Stripe, and Adyen.&nbsp;Global Acquisition Capabilities plays a critical role in supporting this growth through developing program platforms, launching new partners, designing program rules, ensuring partner adherence, and managing program controls and governance. Through innovative acquisition programs and growing relationships with Payment Aggregators, we are transforming how American Express is accepted and welcomed. Join us as we strive to achieve American Express acceptance at every small business.&nbsp;How will you make an impact with this role?This position is an exciting opportunity for a candidate seeking to utilize their expertise in project and vendor management, while deepening their leadership and relationship skills working within a fast paced, dynamic team. This manager will be responsible for collaborating with partners for them to develop and implement systems and processes to be able to launch under the OptBlue, Payment Facilitator, and Debit Acquiring programs in the US and various markets internationally. This individual will work closely with external partners and several internal constituents including local Global Merchant Services groups, Payment Consultants, Global Certification Services, Network Solutions and Operations, various Product Owners, Technologies, Risk Management, Compliance and Global Services Group.Primary Responsibilities<ul><li>Project Management of the OptBlue, Payment Facilitator, and Debit Acquiring technical projects, driving external partners to meet the agreed timelines.</li><li>Ownership of ensuring the partners understand the technical and operational requirements of the program in which they’re launching.</li><li>Employ creative problem solving for internal and external partner issues related to the program implementation, operations, and technology solutions.</li><li>Develop, maintain, and deepen partner relationships to speed implementation of program and ensure high performance.</li><li>Effectively collaborate with all business units to maximize merchant acquisition goal.</li></ul>Minimum Qualifications<ul><li>Energetic self-starter with proven business maturity, professionalism and thought leadership.</li><li>Strong project, organization, and time management skills.</li><li>Proven track record of driving results and managing multiple demands, competing priorities, and setbacks with demonstrated composure and resilience in a demanding and dynamic environment.</li><li>Demonstrated ability to successfully implement and manage large, complex initiatives across multiple locations or partners with multiple constituents.</li><li>Ability to lead and influence internally and externally, across management levels to meet objectives and deliverables.</li><li>Superior written and oral communication skills to engage and inspire internal and external partners to support critical initiatives; ability to communicate complex processes in easy-to-understand terms; ability to handle objections and deliver difficult messages.</li><li>Thorough understanding of Amex business dynamics, key linkages, policies, and procedures such as Merchant Acquisition, Network Solutions and Operations, Compliance, Legal, Finance, Technologies, and Global Servicing.</li><li>Ability to assess results and identify and translate areas of opportunity into tactical actions and business strategies.</li><li>The ideal candidate should enjoy working in a fast-paced, high energy and continuously evolving environment.</li><li>Strongly Preferred: Expertise in U.S. debit including acquiring practices and transaction flows.</li><li>Strongly Preferred: Bilingual English/Spanish.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Business Development

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Credit and Fraud Risk (CFR) Organization within American Express helps drive profitable business growth by reducing the credit &amp; fraud risk and maintaining our customers’ confidence in the security of the products. It utilizes an array of tools and ever-evolving technology to detect and combat risk, minimize the disruption of good spending, and provide world class customer experience. The Digital Risk Products &amp; Data Strategy (RPDS) team within CFR is the backbone of all risk decisions and helps in building the digital products for risk management across customer lifecycles i.e., Onboarding, Credit Underwriting, Authorizations, Collections across card &amp; non card business globally.As a part of this team, you’ll work with the industry’s best talent to create thoughtful and innovative digital risk platform products that enable our customer facing Risk Products. If you are interested in building innovative digital risk Platform products, it can translate our business needs into remarkable solutions and if this energizes you, you should consider career in Digital Risk Platform Products team.Key Responsibilities:<ul><li>As an Associate - Digital Product Management, one would translate needs of business owners/stakeholders and deliver on the Digital Platform Product roadmap</li><li>Assume responsibilities as Product Owner / Product Manager for a Business Rules Management System (BRMS) Platform</li><li>Envision and design of the next generation of Platform Product that would encompass business logic management for global consumer and commercial credit risk capabilities spanning limit management, customer management, authorizations and hardship and collections.</li><li>Partner with Manager / Director to transform Risk Systems, play a central role in detailing the blueprint, and work in close partnership with stakeholders in Credit and Fraud Risk, as well as external experts to arrive at the best design/solution and oversee its execution.</li><li>Collaborate with Platform Technology Teams, cross-functional Partners across Credit and Fraud Risk Management, capture requirements and benefits and drive a common future vision</li><li>Determine the requirement readiness for development, initial level of E2E solution design, and rationalization and prioritization</li><li>Drive enhancement of end-to-end user facing processes that support core Platform management decisions and create innovative solutions that are cost-efficient and scalable across Enterprise</li><li>Work in close partnership with Risk Capabilities and AET to deploy next generation risk capabilities, designed for long-term adaptability</li><li>Own Platform Feature Management including, but not limited to, feature / user story creation, Sprint Planning, Sprint Review, Retrospectives.&nbsp;</li><li>Collaborate with Compliance, Legal, Global Banking, and the AXP Privacy Office to deliver defect-free capabilities with the flexibility to meet evolving customer needs while satisfying all relevant regulatory requirements.</li></ul>Minimum Qualifications:<ul><li>Experience and deep interest building robust, scalable, user-friendly Enterprise software systems</li><li>Ability to build strong relationships, operate effectively within large cross-functional teams, and influence business partners to drive transformational change</li><li>Ability to communicate and interact effectively with internal and external stakeholders at all levels</li><li>Demonstrated ability to think outside the box and design industry leading solutions</li><li>Understanding of Scaled Agile (SAFe) principles and experience effectively managing a backlog of competing initiatives desirable</li><li>Undergraduate degree and 1 year of relevant experience. Advanced degree in mathematics, statistics, engineering, computer science, econometrics, or another related field of study is preferred.</li><li>Experience working with SQL, Hive, Big Query preferred.</li><li>Knowledge of Credit Risk management function and Amex data and risk technology platforms preferred</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Associate - Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Global Dining Implementation team is seeking an Implementation Specialist to play a vital role in successfully onboarding partners. In this role, you’ll manage the full implementation process from handoff through launch, ensuring a smooth and exceptional partner experience. You’ll combine product expertise, project coordination, and partner engagement to deliver high-quality implementations that set up partners for long-term success.Responsibilities:&nbsp;<ul><li>Manage the end-to-end onboarding process for partners, from initial planning to launch and handoff to support.&nbsp;</li><li>Configure partner dashboards, facilitate onboarding meetings, and deliver tailored training sessions to equip partners with the knowledge and skills to use the software successfully.&nbsp;</li></ul><ul><li>Monitor partner success, proactively identifying at-risk partners and collaborating with internal teams to resolve issues.&nbsp;</li><li>Analyze and anticipate partner needs, identifying solutions in real time.&nbsp;</li><li>Communicate partner needs and feedback to internal teams to improve product and processes.&nbsp;</li></ul><ul><li>Collaborate with cross-functional teams (sales, imports, product, partner success, support) to ensure smooth implementations.&nbsp;</li></ul><ul><li>Support escalation and incident management by coordinating resources and driving resolution.</li><li>Investigate and resolve issues in a timely and effective manner.&nbsp;</li></ul><ul><li>Contribute to project planning, including timelines, coordination, and risk identification.</li><li>Track project progress and adjust as needed to meet goals.&nbsp;</li></ul><ul><li>Identify opportunities for process improvements and implement best practices.&nbsp;&nbsp;</li><li>Participate in initiatives to scale operations.</li><li>Proactively suggest improvements to products and processes and share with the internal team.</li></ul><ul><li>Contribute to team and departmental initiatives that align with company-wide goals.&nbsp;</li></ul><ul><li>Foster a positive, respectful, and collaborative work environment.</li></ul>Who We’re Looking For&nbsp;<ul><li>Bachelor’s Degree or equivalent experience</li></ul><ul><li>1+ years of experience in implementation, partner success, or customer service in B2B software (SaaS preferred)</li></ul><ul><li>Project management skills, including leading meetings, creating status reports, managing project plans, and tracking risks/issues</li></ul><ul><li>Familiarity with hospitality industry terminology and workflows</li></ul><ul><li>Experience building and managing partner relationships across all levels of management</li></ul><ul><li>Strong communication, presentation, and interpersonal skills&nbsp;</li></ul><ul><li>Ability to learn quickly, prioritize, and multi-task in a fast-paced environment</li></ul><ul><li>Strong analytical and problem-solving skills, with experience interpreting data and addressing ad-hoc customer requests</li></ul><ul><li>Proficiency with Excel and Salesforce&nbsp;</li></ul><ul><li>High level of professionalism and strong work ethic&nbsp;</li></ul>Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Implementation Specialist, Global Dining

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences - from payments to rewards to servicing - that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. &nbsp; The Digital Banking and Payments team is responsible for our Card Payments Processing and Digital Bank products. We are currently building platforms responsible for ACH, Wire, Bill Pay, Zelle, Debit, Checking, and Savings applications that allows teams to create products at scale and allow digital channels to deliver compelling experiences in a dramatically faster fashion We’re looking for a Junior Generative AI Programmer to help build and optimize next-generation AI applications. You’ll work on model inference, agentic AI systems, embeddings, and clustering while collaborating closely with internal teams to ensure responsible AI use. This role is perfect for someone early in their career who is curious, collaborative, and eager to grow in the GenAI space.Responsibilities:&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Assist in building and optimizing inference pipelines for large-scale AI deployments. •&nbsp;&nbsp;&nbsp;&nbsp;Work with embeddings and clustering methods to enhance retrieval, personalization, and knowledge-structuring use cases. •&nbsp;&nbsp;&nbsp;&nbsp;Apply techniques such as batching, quantization, and model distillation to improve efficiency. •&nbsp;&nbsp;&nbsp;&nbsp;Support the design and implementation of agentic AI systems that can reason, plan, and act autonomously. •&nbsp;&nbsp;&nbsp;&nbsp;Experiment with frameworks (e.g., LangChain, AutoGen) to prototype AI-driven workflows. •&nbsp;&nbsp;&nbsp;&nbsp;Collaborate on integrating agents with APIs, knowledge bases, and enterprise applications. •&nbsp;&nbsp;&nbsp;&nbsp;Partner with governance and risk teams to ensure GenAI solutions meet compliance and approval standards. •&nbsp;&nbsp;&nbsp;&nbsp;Communicate clearly and respectfully with stakeholders across technical and non-technical groups. •&nbsp;&nbsp;&nbsp;&nbsp;Contribute to internal knowledge-sharing through code reviews, documentation, workshops, and forums. •&nbsp;&nbsp;&nbsp;&nbsp;Help foster a developer community that encourages experimentation, learning, and responsible innovation.Qualifications: •&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s degree in computer science, Engineering, Data Science, or related field (or equivalent experience). •&nbsp;&nbsp;&nbsp;&nbsp;Proficiency in Python with exposure to AI/ML frameworks (PyTorch, TensorFlow). •&nbsp;&nbsp;&nbsp;&nbsp;Understanding of embeddings, similarity search, and clustering algorithms. •&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with inference optimization and deployment concepts (e.g., GPU acceleration, containerization, cloud services). •&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with inference optimization and deployment concepts (e.g., GPU acceleration, containerization, cloud services). •&nbsp;&nbsp;&nbsp;&nbsp;Strong communication skills and a collaborative temperament for working with governance and approval teams. •&nbsp;&nbsp;&nbsp;&nbsp;Enthusiasm for learning and sharing knowledge with peers. •&nbsp;&nbsp;&nbsp;&nbsp;Experience with agentic AI frameworks and orchestration tools (LangChain, AutoGen, Haystack). •&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with vector databases (FAISS, Pinecone, Weaviate) and retrieval-augmented generation (RAG). •&nbsp;&nbsp;&nbsp;&nbsp;Exposure to MLOps practices (MLflow, Docker, Kubernetes). •&nbsp;&nbsp;&nbsp;&nbsp;Contributions to developer communities, open-source projects, or AI forums. •&nbsp;&nbsp;&nbsp;&nbsp;Hands-on experience with LLM APIs (OpenAI, Anthropic, Hugging Face).Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

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